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<div align=right>
[主页](https://www.cskefu.com/)　|　[成功案例](#客户案例)　|　[开发者文档](https://docs.chatopera.com/products/cskefu/osc/index.html)　|　[博客专栏](https://chatopera.blog.csdn.net/)　|　[更新日志](./CHANGELOG.md)　|　[帮助](https://github.com/chatopera/cskefu/issues)
</div>
# 春松客服：做好开源客服系统
[![GitHub Stargazers](https://img.shields.io/github/stars/chatopera/cskefu.svg?style=social&label=Star&maxAge=2592000)](https://github.com/chatopera/cskefu/stargazers) [![GitHub Forks](https://img.shields.io/github/forks/chatopera/cskefu.svg?style=social&label=Fork&maxAge=2592000)](https://github.com/chatopera/cskefu/network/members) [![License](https://img.shields.io/github/license/chatopera/cskefu.svg)](https://github.com/chatopera/cskefu/blob/osc/LICENSE "开源许可协议") [![GitHub Issues](https://img.shields.io/github/issues/chatopera/cskefu.svg)](https://github.com/chatopera/cskefu/issues) [![GitHub Issues Closed](https://img.shields.io/github/issues-closed/chatopera/cskefu.svg)](https://github.com/chatopera/cskefu/issues?q=is%3Aissue+is%3Aclosed) [![Docker Tags](https://raw.githubusercontent.com/hailiang-wang/Rishit-dagli/master/badges/docker.svg)](https://hub.docker.com/repository/docker/chatopera/contact-center/tags?page=1&ordering=last_updated "Get Latest Docker Images") [![Docker Pulls](https://img.shields.io/docker/pulls/chatopera/contact-center.svg "Docker Pulls")](https://hub.docker.com/r/chatopera/contact-center/) <!-- ALL-CONTRIBUTORS-BADGE:START - Do not remove or modify this section -->
[![All Contributors](https://img.shields.io/badge/all_contributors-24-orange.svg?style=flat-square)](#contributors-)
<!-- ALL-CONTRIBUTORS-BADGE:END -->
[https://www.cskefu.com](https://www.cskefu.com/) | [Github](https://github.com/chatopera/cskefu) | [Gitee](https://gitee.com/chatopera/cskefu) | [GitCode](https://gitcode.net/chatopera/cskefu)
:evergreen_tree: 春松客服是**开源并且免费**的智能客服系统，于 2018 年 9 月由 [Chatopera](https://www.chatopera.com) 发布，在开源社区协作中优化和完善，春松客服属于春松客服开源社区。
:hearts: 春松客服的愿景：
- 做好开源客服系统
- 帮助企业快速获得开箱即用的免费智能客服系统
- 成为开发者首选的客服系统开发框架
:innocent: 春松客服的承诺:
- 我们不发布垃圾
- 持续优化
- 坚持开源和免费，商业友好授权
春松客服宣言：做好开源客服系统，视频 [Bilibili](https://www.bilibili.com/video/BV1hu411o76r/) | [YouTube](https://youtu.be/ILf3BWpq4Ns)
新版本介绍：[一山还有一山高，开源智能客服系统春松客服 v7 版本发布 | Chatopera](https://chatopera.blog.csdn.net/article/details/113786505)
## 媒体报道
<img src="./public/assets/cskefu-gpv-2.png" height = "220" div align=right />
- [春松客服：通过开源加云原生模式，大规模交付智能客服系统](https://chatopera.blog.csdn.net/article/details/123599878)
- [春松客服荣获 GVP 企业级开源项目认证](http://www.ctiforum.com/news/guonei/578988.html)
- [春松客服：做好开源客服系统 | OpenTEKr 专访](https://www.bilibili.com/video/BV1qF411p7hW)
---
## 客户案例
<p align="center">
<b>:briefcase: 大家都选择春松客服</b><br>
<a href="https://www.chatopera.com/customer.html" target="_blank">
<img src="./public/assets/customers-202107.jpg" width="900">
</a>
</p>
## 产品演示
### 坐席工作台
[https://cc.chatopera.com/](https://cc.chatopera.com/)
| **登录账号** | **密码** | **角色** |
| ------------ | --------- | --------- |
| admin | admin1234 | 系统超级管理员 |
| zhangsan | agent1234 | 客服坐席人员 |
### 网页端访客程序
[https://cc.chatopera.com/testclient.html](http://cc.chatopera.com/testclient.html)
- 登录张三后可接待访客，否则显示没有客服人员在线
### 机器人客服示例程序
[https://oh-my.cskefu.com/im/text/0nhckh.html](https://oh-my.cskefu.com/im/text/0nhckh.html)
## 功能介绍
<img src="./public/assets/cskefu-2021-08-22-8.22.09PM.jpg" width="900">
### 免费模块
春松客服提供的开源代码，即[CSKeFu](https://github.com/chatopera/cskefu)，包含多个开箱即用的模块：
- 账号及组织机构管理：按组织、角色分配账号权限
- 访客渠道：支持 H5、PC 浏览器和[微信小程序原生](https://github.com/chatopera/cskefu-wxapp)；一分钟接入对话窗口，支持技能组、邀请和关联联系人等
- 联系人和客户管理：细粒度维护客户信息，自定义标签和打标签，记录来往历史等
- 坐席监控：设置坐席监控角色的人员可以看到并干预访客会话
- 坐席工作台：汇聚多渠道访客请求，坐席根据策略自动分配，自动弹屏，转接等
- 机器人客服：集成 [Chatopera 云服务](https://bot.chatopera.com)，利用 Chatopera 强大的聊天机器人解决方案，提升客户服务工作中的自动化、智能化；机器人客服插件既能通过知识库联想，知识库快捷支持坐席人员，也可以直接为访客提供查询、数据收集等功能；通过插件形式安装，插件也以开源形式提供，[查看插件源码](./public/plugins)。
- 企业聊天：支持企业员工在春松客服系统中群聊和私聊
- 质检：历史会话、服务小结、服务反馈及相关报表
### 付费模块
**春松客服从 v5.0.0 版本开始提供如下付费模块：**
- Messenger 渠道：在 Facebook 全家桶中连接亿万消费者、买家，视频简介 [Bilibili](https://www.bilibili.com/video/BV1Pa411t7jh) | [YouTube](https://www.youtube.com/watch?v=9EhkUU5yQig)，[详细介绍](https://docs.chatopera.com/products/cskefu/channels/messenger/index.html)。
付费模块代码并不开源，并且使用插件的形式安装在源码中，[请联系“商务洽谈”](https://www.chatopera.com/mail.html)获得插件和商业支持。
## 产品文档
关于产品的具体使用说明，请参考[文档中心](https://docs.chatopera.com/products/cskefu/index.html)。
### 产品截图
<p align="center">
<b>欢迎页</b><br>
<img src="https://static-public.chatopera.com/assets/images/cskefu/cskefu-screen-1.jpg" width="900">
</p>
<details>
<summary>展开查看更多产品截图</summary>
<p>
<p align="center">
<b>坐席工作台</b><br>
<img src="https://static-public.chatopera.com/assets/images/44915582-eb8d2c80-ad65-11e8-8876-86c8b5bb5cc7.png" width="900">
</p>
<p align="center">
<b>坐席监控</b><br>
<img src="https://static-public.chatopera.com/assets/images/44915711-432b9800-ad66-11e8-899b-1ea02244925d.png" width="900">
</p>
<p align="center">
<b>集成客服机器人</b><br>
<img src="https://static-public.chatopera.com/assets/images/51080565-4b82df00-1719-11e9-8cc4-dbbec0459224.png" width="900">
</p>
<p align="center">
<b>客服机器人应答</b><br>
<img src="https://static-public.chatopera.com/assets/images/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width="900">
</p>
<p align="center">
<b>更多功能，敬请期待 ...</b><br>
<img src="https://static-public.chatopera.com/assets/images/44916014-28a5ee80-ad67-11e8-936a-a2cdbe62f529.png" width="900">
</p>
</p>
</details>
## 软件部署
### 私有部署
容器化一键部署，现在就使用春松客服！参考[《私有部署文档》](https://docs.chatopera.com/products/cskefu/deploy.html)。
### 容器云部署
容器云部署是云原生应用交付的最佳实践，简单易用。春松客服已经在以下容器云应用商店上架：
[Rainbond 云原生应用管理平台](https://www.rainbond.com/docs/opensource-app/chatopera/?channel=chatopera)：专注于以应用为中心的理念，赋能企业搭建云原生开发云、云原生交付云。
## 机器人客服
**超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服！7x24 小时在线，接待访客，辅助人工坐席，提升 10 倍工作效率。**
Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件，标准化聊天机器人开发，支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线！
### 机器人客服示例程序
[https://oh-my.cskefu.com/im/text/0nhckh.html](https://oh-my.cskefu.com/im/text/0nhckh.html)
![](public/assets/screenshot-20210908-184522.png)
### 立即上线机器人客服
上线机器人客服的两个方式：1）Chatopera 云服务，按量付费，提供每日免费额度；2）私有部署。
查看文档[《立即上线机器人客服》](https://docs.chatopera.com/products/cskefu/work-chatbot/bot-agent.html)。
<details>
<summary>展开查看 Chatopera 云服务的产品截图</summary>
<p>
<p align="center">
<b>自定义词典</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530072-da92d600-d33e-11e9-8656-01c26caff4f9.png" width="800">
</p>
<p align="center">
<b>自定义词条</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530091-e41c3e00-d33e-11e9-9704-c07a2a02b84e.png" width="800">
</p>
<p align="center">
<b>创建意图</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530169-12018280-d33f-11e9-93b4-9db881cf4dd5.png" width="800">
</p>
<p align="center">
<b>添加说法和槽位</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530187-20e83500-d33f-11e9-87ec-a0241e3dac4d.png" width="800">
</p>
<p align="center">
<b>训练模型</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530235-33626e80-d33f-11e9-8d07-fa3ae417fd5d.png" width="800">
</p>
<p align="center">
<b>测试对话</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530253-3d846d00-d33f-11e9-81ea-86e6d47020d8.png" width="800">
</p>
<p align="center">
<b>机器人画像</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530312-6442a380-d33f-11e9-869c-85fb6a835a97.png" width="800">
</p>
<p align="center">
<b>系统集成</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530281-4ecd7980-d33f-11e9-8def-c53251f30138.png" width="800">
</p>
<p align="center">
<b>聊天历史</b><br>
<img src="https://static-public.chatopera.com/assets/images/64530295-5856e180-d33f-11e9-94d4-db50481b2d8e.png" width="800">
</p>
</p>
</details>
## 开发者社区
### 贡献者列表 ✨
荣誉归于贡献者，没有集体协作，就没有好的开源客服系统。每一个因使用春松客服受益的人、组织，也应回报给春松客服社区和贡献者。
“投我以木桃，报之以琼瑶。匪报也，永以为好也！”，这是来自 3000 年前《诗经·木瓜》。
<!-- ALL-CONTRIBUTORS-LIST:START - Do not remove or modify this section -->
<!-- prettier-ignore-start -->
<!-- markdownlint-disable -->
<table>
<tr>
<td align="center"><a href="https://github.com/mukaiu"><img src="https://avatars.githubusercontent.com/u/7746790?v=4?s=50" width="50px;" alt=""/><br /><sub><b>Mukaiu</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=mukaiu" title="Code">💻</a> <a href="#infra-mukaiu" title="Infrastructure (Hosting, Build-Tools, etc)">🚇</a></td>
<td align="center"><a href="https://www.linkedin.com/in/hai-liang-wang/"><img src="https://avatars.githubusercontent.com/u/3538629?v=4?s=50" width="50px;" alt=""/><br /><sub><b>Hai Liang Wang</b></sub></a><br /><a href="#plugin-hailiang-wang" title="Plugin/utility libraries">🔌</a> <a href="#financial-hailiang-wang" title="Financial">💵</a></td>
<td align="center"><a href="https://github.com/shih945"><img src="https://avatars.githubusercontent.com/u/29646781?v=4?s=50" width="50px;" alt=""/><br /><sub><b>SHIH</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=shih945" title="Code">💻</a></td>
<td align="center"><a href="https://github.com/luruiGit"><img src="https://avatars.githubusercontent.com/u/49265205?v=4?s=50" width="50px;" alt=""/><br /><sub><b>luruiGit</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=luruiGit" title="Code">💻</a></td>
<td align="center"><a href="http://enze5088.github.io"><img src="https://avatars.githubusercontent.com/u/14285786?v=4?s=50" width="50px;" alt=""/><br /><sub><b>Enze</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=enze5088" title="Code">💻</a></td>
<td align="center"><a href="https://blog.dengchao.fun"><img src="https://avatars.githubusercontent.com/u/16363180?v=4?s=50" width="50px;" alt=""/><br /><sub><b>邓超</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=DevDengChao" title="Code">💻</a></td>
<td align="center"><a href="https://github.com/Happy5"><img src="https://avatars.githubusercontent.com/u/53087368?v=4?s=50" width="50px;" alt=""/><br /><sub><b>Happy5</b></sub></a><br /><a href="#ideas-Happy5" title="Ideas, Planning, & Feedback">🤔</a></td>
<td align="center"><a href="https://www.csdn.net"><img src="https://avatars.githubusercontent.com/u/3679798?v=4?s=50" width="50px;" alt=""/><br /><sub><b>kyle</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=kylezhang" title="Code">💻</a> <a href="#talk-kylezhang" title="Talks">📢</a></td>
<td align="center"><a href="https://github.com/xianliwang"><img src="https://avatars.githubusercontent.com/u/52594347?v=4?s=50" width="50px;" alt=""/><br /><sub><b>xianliwang</b></sub></a><br /><a href="#video-xianliwang" title="Videos">📹</a> <a href="https://github.com/chatopera/cskefu/commits?author=xianliwang" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/lihang2016"><img src="https://avatars.githubusercontent.com/u/23203931?v=4?s=50" width="50px;" alt=""/><br /><sub><b>lihang2016</b></sub></a><br /><a href="#ideas-lihang2016" title="Ideas, Planning, & Feedback">🤔</a></td>
</tr>
<tr>
<td align="center"><a href="https://github.com/live-in-the-moment"><img src="https://avatars.githubusercontent.com/u/62800943?v=4?s=50" width="50px;" alt=""/><br /><sub><b>live-in-the-moment</b></sub></a><br /><a href="#ideas-live-in-the-moment" title="Ideas, Planning, & Feedback">🤔</a> <a href="https://github.com/chatopera/cskefu/issues?q=author%3Alive-in-the-moment" title="Bug reports">🐛</a> <a href="https://github.com/chatopera/cskefu/commits?author=live-in-the-moment" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/ArioWei"><img src="https://avatars.githubusercontent.com/u/41034256?v=4?s=50" width="50px;" alt=""/><br /><sub><b>ArioWei</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=ArioWei" title="Tests">⚠️</a></td>
<td align="center"><a href="http://www.youkefu.cn"><img src="https://avatars.githubusercontent.com/u/48078408?v=4?s=50" width="50px;" alt=""/><br /><sub><b>优客服</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=youkefu" title="Code">💻</a> <a href="https://github.com/chatopera/cskefu/commits?author=youkefu" title="Tests">⚠️</a> <a href="#business-youkefu" title="Business development">💼</a> <a href="#design-youkefu" title="Design">🎨</a></td>
<td align="center"><a href="https://github.com/lecjy"><img src="https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width="50px;" alt=""/><br /><sub><b>lecjy</b></sub></a><br /><a href="#ideas-lecjy" title="Ideas, Planning, & Feedback">🤔</a> <a href="#talk-lecjy" title="Talks">📢</a></td>
<td align="center"><a href="https://github.com/xl111"><img src="https://avatars.githubusercontent.com/u/64338718?v=4?s=50" width="50px;" alt=""/><br /><sub><b>徐。。</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=xl111" title="Code">💻</a></td>
<td align="center"><a href="https://github.com/viaco2ove"><img src="https://avatars.githubusercontent.com/u/8044837?v=4?s=50" width="50px;" alt=""/><br /><sub><b>viaco2ove</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=viaco2ove" title="Code">💻</a></td>
<td align="center"><a href="https://github.com/understanding"><img src="https://avatars.githubusercontent.com/u/2801277?v=4?s=50" width="50px;" alt=""/><br /><sub><b>understanding</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=understanding" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/MQPearth"><img src="https://avatars.githubusercontent.com/u/32632796?v=4?s=50" width="50px;" alt=""/><br /><sub><b>MQPearth</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=MQPearth" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/SkorpiosL"><img src="https://avatars.githubusercontent.com/u/32902343?v=4?s=50" width="50px;" alt=""/><br /><sub><b>SkorpiosL</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=SkorpiosL" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/always-China"><img src="https://avatars.githubusercontent.com/u/49581101?v=4?s=50" width="50px;" alt=""/><br /><sub><b>hua</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=always-China" title="Code">💻</a></td>
</tr>
<tr>
<td align="center"><a href="https://github.com/wq11123"><img src="https://avatars.githubusercontent.com/u/40993206?v=4?s=50" width="50px;" alt=""/><br /><sub><b>wq11123</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/commits?author=wq11123" title="Tests">⚠️</a> <a href="#video-wq11123" title="Videos">📹</a> <a href="#ideas-wq11123" title="Ideas, Planning, & Feedback">🤔</a></td>
<td align="center"><a href="https://github.com/MouMouQQ"><img src="https://avatars.githubusercontent.com/u/101631131?v=4?s=50" width="50px;" alt=""/><br /><sub><b>MouMouQQ</b></sub></a><br /><a href="#ideas-MouMouQQ" title="Ideas, Planning, & Feedback">🤔</a> <a href="https://github.com/chatopera/cskefu/commits?author=MouMouQQ" title="Tests">⚠️</a></td>
<td align="center"><a href="https://github.com/tigerun"><img src="https://avatars.githubusercontent.com/u/17540364?v=4?s=50" width="50px;" alt=""/><br /><sub><b>Tigerun</b></sub></a><br /><a href="#ideas-tigerun" title="Ideas, Planning, & Feedback">🤔</a></td>
<td align="center"><a href="https://github.com/yangbailiang"><img src="https://avatars.githubusercontent.com/u/50096675?v=4?s=50" width="50px;" alt=""/><br /><sub><b>yangbailiang</b></sub></a><br /><a href="https://github.com/chatopera/cskefu/issues?q=author%3Ayangbailiang" title="Bug reports">🐛</a> <a href="https://github.com/chatopera/cskefu/commits?author=yangbailiang" title="Tests">⚠️</a></td>
</tr>
</table>
<!-- markdownlint-restore -->
<!-- prettier-ignore-end -->
<!-- ALL-CONTRIBUTORS-LIST:END -->
### 用户交流群
<p align="center">
<b>在 Chatopera 客户群中也包括其他用户，请不要发送敏感信息。讨论与 Chatopera 产品和服务相关的事宜</b><br>
<img src="https://static-public.chatopera.com/assets/images/Chatopera_wecom_customer_group_qr.png" width="600">
</p>
更多开发者社区介绍，查看：[https://docs.chatopera.com/products/cskefu/osc/index.html](https://docs.chatopera.com/products/cskefu/osc/index.html)
### 社区协作
关于软件使用的任何问题，先开工单 -
- [Help: 开发环境搭建、功能咨询和使用问题等](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=help-wanted&template=1_help.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
- [Bug: 提交软件缺陷](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=bug&template=2_bug_report.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
- [Requirement: 描述新需求、反馈建议](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=requirement&template=3_requirement.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
- [Profiling: 瓶颈分析、性能优化建议和安全漏洞等](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=profiling&template=4_profiling.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
### 在线培训视频
《春松客服大讲堂 2019》课程有发布到两个地址：Bilibili 和 [腾讯课堂](https://ke.qq.com/course/464050)。Bilibili 视频免费观看，腾讯课堂为付费，有条件的观众请在腾讯课堂购买，以示对我们工作的支持和鼓励 :heartpulse:，做好开源客服系统。
以下列表中使用 Bilibili 站点地址，PPT 课件库地址 [chatopera/cskefu.djt](https://github.com/chatopera/cskefu.djt)。
<table>
<tr>
<th>章</th>
<th>小节</th>
<th>时长（时:分:秒）</th>
<th>课件</th>
</tr>
<tr>
<td rowspan="3">一、春松客服的介绍</td>
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=1">如何使用Java开发智能客服系统</a></td>
<td>00:32:11</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-1.opencc-in-java.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=2">春松客服在企业的落地</a></td>
<td>00:30:41</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-2.quickview-of-cc.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=3">春松客服的技术介绍</a></td>
<td>01:09:30</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-3.technologies-overview.pptx">PPT</a></td>
</tr>
<tr>
<td rowspan="7">二、客服相关的基本知识</td>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=1">客服的日常工作</a></td>
<td>00:57:35</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-1.kefu-daily-job.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=2">客服的基本知识</a></td>
<td>00:46:48</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-2.kefu-fundamentals.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=3">账号体系-权限，部门和角色</a></td>
<td>00:42:06</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-3.accout-n-permissions.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=4">坐席会话的工具-拉黑，服务小结和转接</a></td>
<td>00:33:00</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-4.agent-toolset.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=5">即时通信及坐席自动分配</a></td>
<td>00:56:50</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=6">企业聊天与人工质检</a></td>
<td>00:35:12</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-3.entim-and-quality-inspection.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=7">统计报表和满意度评价</a></td>
<td>00:37:18</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
</tr>
<tr>
<td rowspan="6">三、春松客服的上线及维护</td>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=1">春松客服的编译和部署</a></td>
<td>00:38:27</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-1.cskefu-compile-deploy.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=2">春松客服的运维管理</a></td>
<td>01:00:37</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-2.cskefu-maintenance.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=3">春松客服的自动化系统测试（1）</a></td>
<td>00:32:45</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=4">春松客服的自动化系统测试（2）</a></td>
<td>00:49:20</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=5">春松客服的压力测试（1）</a></td>
<td>00:42:33</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=6">春松客服的压力测试（2）</a></td>
<td>00:40:39</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
</tr>
<tr>
<td rowspan="3">四、春松客服的机器人客服</td>
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=1">Chatopera 云服务介绍</a></td>
<td>00:28:01</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=2">机器人的知识库管理</a></td>
<td>00:47:56</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=3">机器人的多轮对话及富文本消息类型</a></td>
<td>00:43:32</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
</tr>
<tr>
<td rowspan="8">五、春松客服开发基础知识</td>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=1">SQL快速入门</a></td>
<td>00:46:39</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-1.sql-basics.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=2">春松客服数据库表及管理</a></td>
<td>00:45:30</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=3">Java编程基础（1）</a></td>
<td>00:45:24</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=4">Java编程基础（2）</a></td>
<td>01:37:53</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=5">Maven项目管理</a></td>
<td>00:46:18</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=6">搭建春松客服开发环境</a></td>
<td>01:10:28</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=7">SpringBoot快速入门</a></td>
<td>00:45:50</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=8">项目源码讲解</a></td>
<td>01:09:40</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-1.sourcecode-deepdive.pptx">PPT</a></td>
</tr>
<tr>
<td rowspan="2">六、春松客服的插件</td>
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=1">插件机制设计</a></td>
<td>00:45:51</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
</tr>
<tr>
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=2">春松客服机器人插件解读</a></td>
<td>00:41:20</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
</tr>
<tr>
<td>七、总结</td>
<td><a href="https://www.bilibili.com/video/BV1RL411M7Zr">春松客服团队介绍及课程总结</a></td>
<td>00:32:11</td>
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/8-1.course-summary.pptx">PPT</a></td>
</tr>
</table>
### 开发者文档
<p align="center">
<b><a href="https://docs.chatopera.com/products/cskefu/osc/engineering.html" target="_blank">开发者文档</a></b><br>
<a href="https://docs.chatopera.com/products/cskefu/osc/engineering.html" target="_blank">
<img src="https://static-public.chatopera.com/assets/images/44992890-38be0800-afcb-11e8-8fde-a5a671d29764.png" width="300">
</a>
</p>
## 鸣谢
[IBM Cloud 赞助春松客服服务器资源 12W US Dollar（2019 年度）](https://cloud.ibm.com/)
[Amazon AWS 赞助春松客服服务器资源 5W RMB（2021 年度）](https://aws.amazon.com)
## 开源许可协议
Copyright (2018-2022) <a href="https://www.chatopera.com/" target="_blank">北京华夏春松科技有限公司</a>
[Apache License Version 2.0](https://github.com/chatopera/cskefu/blob/osc/LICENSE)
![image](./public/assets/110291138-8b5a5e00-8026-11eb-8651-d3ce18d8dab1.png)
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