mirror of
https://github.com/chatopera/cosin.git
synced 2025-07-16 00:22:22 +08:00
486 lines
27 KiB
Markdown
486 lines
27 KiB
Markdown
<div align=right>
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[主页](https://www.cskefu.com/) | [成功案例](#客户案例) | [开发者文档](https://docs.chatopera.com/products/cskefu/osc/index.html) | [博客专栏](https://chatopera.blog.csdn.net/) | [更新日志](./CHANGELOG.md) | [帮助](https://github.com/chatopera/cskefu/issues)
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</div>
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# 春松客服:做好开源客服系统
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[](https://github.com/chatopera/cskefu/stargazers) [](https://github.com/chatopera/cskefu/network/members) [](https://github.com/chatopera/cskefu/blob/osc/LICENSE "开源许可协议") [](https://github.com/chatopera/cskefu/issues) [](https://github.com/chatopera/cskefu/issues?q=is%3Aissue+is%3Aclosed) [](https://hub.docker.com/repository/docker/chatopera/contact-center/tags?page=1&ordering=last_updated "Get Latest Docker Images") [](https://hub.docker.com/r/chatopera/contact-center/) [](https://hub.docker.com/r/chatopera/contact-center/ "Docker Stars")
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[https://www.cskefu.com](https://www.cskefu.com/)
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:evergreen_tree: 春松客服是 [Chatopera](https://www.chatopera.com/) 发布的开源并且免费的智能客服系统 / CSKeFu is a Customer Support System for Enterprises in a High Performance Low-Touch way, OpenSource and Free for the world by [Chatopera](https://www.chatopera.com/).
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在 Chatopera,我们相信:**越是重视客户服务,越是好的企业 / the more you care about your customers, the better income you earn in return**。
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:hearts: 我们发布春松客服的愿景 / Our vision on CSKeFu:
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- 做好开源客服系统 / Deliver Open Source Contact Center with High Quality
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- 帮助企业快速获得开箱即用的免费智能客服系统 / Get Customer Support System in minutes
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- 成为开发者首选的客服系统开发框架 / To be Top 1 Framework for Customer Support System Customization
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:innocent: 我们对春松客服客户的承诺 / Our promise on CSKeFu:
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- 我们不发布垃圾 / We don't ship junk
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- 持续优化春松客服 / Keep on coming with great enhancements in the long term
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- 坚持开源和免费,商业友好授权 / OpenSource for the world with license which is business friendly
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<p align="center">
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<a href="https://www.bilibili.com/video/BV1hu411o76r/" target="_blank">
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<img src="./public/assets/screenshot-20211104-113333.jpg" width="800">
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</a>
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</p>
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其它播放地址:[微信公众号](https://mp.weixin.qq.com/s/ixFg3zVJP07e9EPQRPq2UQ) | [YouTube](https://youtu.be/ILf3BWpq4Ns)
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新版本介绍:[一山还有一山高,开源智能客服系统春松客服 v7 版本发布 | Chatopera](https://chatopera.blog.csdn.net/article/details/113786505)
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## 行动号召
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给春松客服点赞!您的支持是我们工作的动力之一!
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<img src="./public/assets/cskefu-star-call-for-action.png" width="900">
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Star 地址:[https://github.com/chatopera/cskefu](https://github.com/chatopera/cskefu)
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## 媒体报道
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<img src="./public/assets/cskefu-gpv-2.png" height = "220" div align=right />
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- [春松客服荣获 GVP 企业级开源项目认证](http://www.ctiforum.com/news/guonei/578988.html)
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- [GitHub 上获点赞最多的开源客服系统春松客服入驻 CODE CHINA](https://mp.weixin.qq.com/s/wGCFj9Hs1uVuTQCTqH0IWg)
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- [Coscon'19 中国开源年会春松客服主题分享](https://www.shangyexinzhi.com/article/351121.html)
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---
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## 客户案例
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<p align="center">
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<b>:briefcase: TA 们都选择春松客服</b><br>
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<a href="https://www.chatopera.com/customer.html" target="_blank">
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<img src="./public/assets/customers-202107.jpg" width="900">
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</a>
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</p>
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## 客户反馈
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<p align="center">
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<b>:yum: TA 们这样评价春松客服</b><br>
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<a href="https://www.chatopera.com/customer.html" target="_blank">
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<img src="./public/assets/screenshot-20211026-103937.png" width="900">
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</a>
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</p>
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## 产品演示
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### 坐席工作台
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[https://cc.chatopera.com/](https://cc.chatopera.com/)
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| **登录账号** | **密码** |
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| ------------ | --------- |
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| admin | admin1234 |
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### 网页端访客程序
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[https://cc.chatopera.com/testclient.html](http://cc.chatopera.com/testclient.html)
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### 机器人客服示例程序
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[https://oh-my.cskefu.com/im/text/0nhckh.html](https://oh-my.cskefu.com/im/text/0nhckh.html)
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## 功能介绍
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<img src="./public/assets/cskefu-2021-08-22-8.22.09PM.jpg" width="900">
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### 免费模块
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春松客服提供的开源代码,即[CSKeFu](https://github.com/chatopera/cskefu),包含多个开箱即用的模块:
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- 账号及组织机构管理:按组织、角色分配账号权限
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- 访客渠道:支持 H5、PC 浏览器和[微信小程序原生](https://github.com/chatopera/cskefu-wxapp);一分钟接入对话窗口,支持技能组、邀请和关联联系人等
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- 联系人和客户管理:细粒度维护客户信息,自定义标签和打标签,记录来往历史等
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- 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话
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- 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等
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- 机器人客服:集成 [Chatopera 云服务](https://bot.chatopera.com),利用 Chatopera 强大的聊天机器人解决方案,提升客户服务工作中的自动化、智能化;机器人客服插件既能通过知识库联想,知识库快捷支持坐席人员,也可以直接为访客提供查询、数据收集等功能;通过插件形式安装,插件也以开源形式提供,[查看插件源码](./public/plugins)。
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- 企业聊天:支持企业员工在春松客服系统中群聊和私聊
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- 质检:历史会话、服务小结、服务反馈及相关报表
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### 付费模块
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**春松客服从 v5.0.0 版本开始提供如下付费模块:**
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- Messenger 渠道:集成 [Facebook Messenger Platform](https://docs.chatopera.com/products/cskefu/channels/messenger/index.html),在 Facebook 全家桶中连接亿万消费者、买家
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付费模块代码并不开源,并且使用插件的形式安装在源码中,[请联系“商务洽谈”](https://www.chatopera.com/mail.html)获得插件和商业支持。
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## 产品文档
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关于产品的具体使用说明,请参考[文档中心](https://docs.chatopera.com/products/cskefu/index.html)。
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### 产品截图
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<p align="center">
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<b>欢迎页</b><br>
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<img src="https://static-public.chatopera.com/assets/images/cskefu/cskefu-screen-1.jpg" width="900">
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</p>
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<details>
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<summary>展开查看更多产品截图</summary>
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<p>
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<p align="center">
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<b>坐席工作台</b><br>
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<img src="https://static-public.chatopera.com/assets/images/44915582-eb8d2c80-ad65-11e8-8876-86c8b5bb5cc7.png" width="900">
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</p>
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<p align="center">
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<b>坐席监控</b><br>
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<img src="https://static-public.chatopera.com/assets/images/44915711-432b9800-ad66-11e8-899b-1ea02244925d.png" width="900">
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</p>
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<p align="center">
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<b>集成客服机器人</b><br>
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<img src="https://static-public.chatopera.com/assets/images/51080565-4b82df00-1719-11e9-8cc4-dbbec0459224.png" width="900">
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</p>
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<p align="center">
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<b>客服机器人应答</b><br>
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<img src="https://static-public.chatopera.com/assets/images/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width="900">
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</p>
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<p align="center">
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<b>更多功能,敬请期待 ...</b><br>
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<img src="https://static-public.chatopera.com/assets/images/44916014-28a5ee80-ad67-11e8-936a-a2cdbe62f529.png" width="900">
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</p>
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</p>
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</details>
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## 私有部署
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容器化一键部署,现在就使用春松客服!参考[《私有部署文档》](https://docs.chatopera.com/products/cskefu/deploy.html)。
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## 机器人客服
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**超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服!7x24 小时在线,接待访客,辅助人工坐席,提升 10 倍工作效率。**
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Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发,支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线!
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### 机器人客服示例程序
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[https://oh-my.cskefu.com/im/text/0nhckh.html](https://oh-my.cskefu.com/im/text/0nhckh.html)
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### 立即上线机器人客服
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上线机器人客服的两个方式:1)Chatopera 云服务,按量付费,提供每日免费额度;2)私有部署。
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查看文档[《立即上线机器人客服》](https://docs.chatopera.com/products/cskefu/work-chatbot/bot-agent.html)。
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<p align="center">
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<a href="https://docs.chatopera.com/products/cskefu/work-chatbot/bot-agent.html" target="_blank">
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<img src="./public/assets/screenshot-20210726-103611.jpg" width="800">
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</a>
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</p>
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<details>
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<summary>展开查看 Chatopera 云服务的产品截图</summary>
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<p>
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<p align="center">
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<b>自定义词典</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530072-da92d600-d33e-11e9-8656-01c26caff4f9.png" width="800">
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</p>
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<p align="center">
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<b>自定义词条</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530091-e41c3e00-d33e-11e9-9704-c07a2a02b84e.png" width="800">
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</p>
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<p align="center">
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<b>创建意图</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530169-12018280-d33f-11e9-93b4-9db881cf4dd5.png" width="800">
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</p>
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<p align="center">
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<b>添加说法和槽位</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530187-20e83500-d33f-11e9-87ec-a0241e3dac4d.png" width="800">
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</p>
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<p align="center">
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<b>训练模型</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530235-33626e80-d33f-11e9-8d07-fa3ae417fd5d.png" width="800">
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</p>
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<p align="center">
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<b>测试对话</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530253-3d846d00-d33f-11e9-81ea-86e6d47020d8.png" width="800">
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</p>
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<p align="center">
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<b>机器人画像</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530312-6442a380-d33f-11e9-869c-85fb6a835a97.png" width="800">
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</p>
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<p align="center">
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<b>系统集成</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530281-4ecd7980-d33f-11e9-8def-c53251f30138.png" width="800">
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</p>
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<p align="center">
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<b>聊天历史</b><br>
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<img src="https://static-public.chatopera.com/assets/images/64530295-5856e180-d33f-11e9-94d4-db50481b2d8e.png" width="800">
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</p>
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</p>
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</details>
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## 开发者社区
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### 开源项目地址
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[Github](https://github.com/chatopera/cskefu) | [Gitee](https://gitee.com/chatopera/cskefu) | [CodeChina](https://codechina.csdn.net/chatopera/cskefu)
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### 社区支持
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- [Help: 开发环境搭建、功能咨询和使用问题等](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=help-wanted&template=1_help.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
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- [Bug: 提交软件缺陷](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=bug&template=2_bug_report.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
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- [Requirement: 描述新需求、反馈建议](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=requirement&template=3_requirement.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
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- [Profiling: 瓶颈分析、性能优化建议和安全漏洞等](https://github.com/chatopera/cskefu/issues/new?assignees=hailiang-wang&labels=profiling&template=4_profiling.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9)
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### 用户交流群
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<p align="center">
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<b>在 Chatopera 客户群中也包括其他用户,请不要发送敏感信息。讨论与 Chatopera 产品和服务相关的事宜</b><br>
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<img src="https://static-public.chatopera.com/assets/images/Chatopera_wecom_customer_group_qr.png" width="600">
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</p>
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更多开发者社区介绍,查看:[https://docs.chatopera.com/products/cskefu/osc/index.html](https://docs.chatopera.com/products/cskefu/osc/index.html)
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## 运营及定制开发技能培训
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### 在线培训视频
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|
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《春松客服大讲堂 2019》课程有发布到两个地址:Bilibili 和 [腾讯课堂](https://ke.qq.com/course/464050)。Bilibili 视频免费观看,腾讯课堂为付费,有条件的观众请在腾讯课堂购买,以示对我们工作的支持和鼓励 :heartpulse:,做好开源客服系统。
|
||
|
||
以下列表中使用 Bilibili 站点地址,PPT 课件库地址 [chatopera/cskefu.djt](https://github.com/chatopera/cskefu.djt)。
|
||
|
||
<table>
|
||
<tr>
|
||
<th>章</th>
|
||
<th>小节</th>
|
||
<th>时长(时:分:秒)</th>
|
||
<th>课件</th>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="3">一、春松客服的介绍</td>
|
||
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=1">如何使用Java开发智能客服系统</a></td>
|
||
<td>00:32:11</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-1.opencc-in-java.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=2">春松客服在企业的落地</a></td>
|
||
<td>00:30:41</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-2.quickview-of-cc.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=3">春松客服的技术介绍</a></td>
|
||
<td>01:09:30</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-3.technologies-overview.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="7">二、客服相关的基本知识</td>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=1">客服的日常工作</a></td>
|
||
<td>00:57:35</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-1.kefu-daily-job.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=2">客服的基本知识</a></td>
|
||
<td>00:46:48</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-2.kefu-fundamentals.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=3">账号体系-权限,部门和角色</a></td>
|
||
<td>00:42:06</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-3.accout-n-permissions.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=4">坐席会话的工具-拉黑,服务小结和转接</a></td>
|
||
<td>00:33:00</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-4.agent-toolset.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=5">即时通信及坐席自动分配</a></td>
|
||
<td>00:56:50</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=6">企业聊天与人工质检</a></td>
|
||
<td>00:35:12</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-3.entim-and-quality-inspection.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=7">统计报表和满意度评价</a></td>
|
||
<td>00:37:18</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="6">三、春松客服的上线及维护</td>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=1">春松客服的编译和部署</a></td>
|
||
<td>00:38:27</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-1.cskefu-compile-deploy.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=2">春松客服的运维管理</a></td>
|
||
<td>01:00:37</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-2.cskefu-maintenance.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=3">春松客服的自动化系统测试(1)</a></td>
|
||
<td>00:32:45</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=4">春松客服的自动化系统测试(2)</a></td>
|
||
<td>00:49:20</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=5">春松客服的压力测试(1)</a></td>
|
||
<td>00:42:33</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=6">春松客服的压力测试(2)</a></td>
|
||
<td>00:40:39</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="3">四、春松客服的机器人客服</td>
|
||
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=1">Chatopera 云服务介绍</a></td>
|
||
<td>00:28:01</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=2">机器人的知识库管理</a></td>
|
||
<td>00:47:56</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=3">机器人的多轮对话及富文本消息类型</a></td>
|
||
<td>00:43:32</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="8">五、春松客服开发基础知识</td>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=1">SQL快速入门</a></td>
|
||
<td>00:46:39</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-1.sql-basics.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=2">春松客服数据库表及管理</a></td>
|
||
<td>00:45:30</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=3">Java编程基础(1)</a></td>
|
||
<td>00:45:24</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=4">Java编程基础(2)</a></td>
|
||
<td>01:37:53</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=5">Maven项目管理</a></td>
|
||
<td>00:46:18</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=6">搭建春松客服开发环境</a></td>
|
||
<td>01:10:28</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=7">SpringBoot快速入门</a></td>
|
||
<td>00:45:50</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=8">项目源码讲解</a></td>
|
||
<td>01:09:40</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-1.sourcecode-deepdive.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td rowspan="2">六、春松客服的插件</td>
|
||
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=1">插件机制设计</a></td>
|
||
<td>00:45:51</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=2">春松客服机器人插件解读</a></td>
|
||
<td>00:41:20</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
|
||
</tr>
|
||
<tr>
|
||
<td>七、总结</td>
|
||
<td><a href="https://www.bilibili.com/video/BV1RL411M7Zr">春松客服团队介绍及课程总结</a></td>
|
||
<td>00:32:11</td>
|
||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/8-1.course-summary.pptx">PPT</a></td>
|
||
</tr>
|
||
</table>
|
||
|
||
### 开发者文档
|
||
|
||
<p align="center">
|
||
<b><a href="https://docs.chatopera.com/products/cskefu/osc/engineering.html" target="_blank">开发者文档</a></b><br>
|
||
<a href="https://docs.chatopera.com/products/cskefu/osc/engineering.html" target="_blank">
|
||
<img src="https://static-public.chatopera.com/assets/images/44992890-38be0800-afcb-11e8-8fde-a5a671d29764.png" width="300">
|
||
</a>
|
||
</p>
|
||
|
||
### 认证开发者
|
||
|
||
春松客服开发者是具备春松客服定制化开发智能客服系统技能,具备丰富的专业经验的软件工程师,由 Chatopera 通过访谈的形式确认其在某行业或某企业内完成春松客服上线、定制化春松客服。
|
||
|
||
| Avatar | Name | GitHub | Talk | Intro. |
|
||
| ------------------------------------------------------------------------------------------------- | ---- | --------------------------------- | ------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
|
||
| <img src="https://static-public.chatopera.com/assets/images/cskefu/github_lecjy.jpg" width="100"> | 刘勇 | [lecjy](https://github.com/lecjy) | [报道](http://www.ctiforum.com/news/guonei/579599.html) | 目前工作于湖北武汉一个电商企业,曾就职于京东海外电商平台,负责客户系统维护,对于电商客服领域有丰富的工作经验,尤其是面向东南亚出海业务。 |
|
||
|
||
寻找基于春松客服搭建智能客服系统的客户,包括但不限于部署、系统集成和定制开发等,可以优先考虑联系以上认证开发者,Chatopera 团队会持续维护基础模块、云服务和机器人客服,提升春松客服上利用人工智能、机器学习和自动化流程服务。
|
||
|
||
**寻找开发者合作智能客服项目,社区共建,携手共赢!**
|
||
|
||
- 组织或个人,在春松客服主页展示为认证开发者
|
||
- 春松客服官方推荐项目机会
|
||
- 专访并通过官方渠道曝光
|
||
|
||
填写申请:[http://chatopera.mikecrm.com/tMUtj1z](http://chatopera.mikecrm.com/tMUtj1z)
|
||
|
||
## 鸣谢
|
||
|
||
[IBM Cloud 赞助春松客服服务器资源 12W US Dollar(2019 年度)](https://cloud.ibm.com/)
|
||
|
||
[Amazon AWS 赞助春松客服服务器资源 5W RMB(2021 年度)](https://aws.amazon.com)
|
||
|
||
## 开源许可协议
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Copyright (2018-2021) <a href="https://www.chatopera.com/" target="_blank">北京华夏春松科技有限公司</a>
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[Apache License Version 2.0](https://github.com/chatopera/cskefu/blob/osc/LICENSE)
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