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README.md
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README.md
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容器化一键部署，现在就使用春松客服！参考[《私有部署文档》](https://docs.chatopera.com/products/cskefu/deploy.html)。
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容器化一键部署，现在就使用春松客服！参考[《私有部署文档》](https://docs.chatopera.com/products/cskefu/deploy.html)。
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### 系统初始化
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部署后，进行系统初始化，为组织设定部门、权限、账号等，参考[《系统初始化文档》](https://docs.chatopera.com/products/cskefu/initialization.html)。
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### 运维
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### 运维
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备份、升级、回滚等运维工作，参考[《系统维护文档》](https://docs.chatopera.com/products/cskefu/osc/maintainence.html)。
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备份、升级、回滚等运维工作，参考[《系统维护文档》](https://docs.chatopera.com/products/cskefu/osc/maintainence.html)。
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<img src="https://static-public.chatopera.com/assets/images/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width="900">
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<img src="https://static-public.chatopera.com/assets/images/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width="900">
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</p>
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</p>
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<p align="center">
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<b>更多功能，敬请期待 ...</b><br>
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<img src="https://static-public.chatopera.com/assets/images/44916014-28a5ee80-ad67-11e8-936a-a2cdbe62f529.png" width="900">
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</p>
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</p>
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</p>
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</details>
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</details>
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@ -299,187 +298,11 @@ Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音
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- [安装依赖和启动数据库等](https://docs.chatopera.com/products/cskefu/osc/engineering.html)
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- [安装依赖和启动数据库等](https://docs.chatopera.com/products/cskefu/osc/engineering.html)
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- [IDE 配置和使用之 IntelliJ IDEA](https://docs.chatopera.com/products/cskefu/osc/ide_intelij_idea.html)
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- [IDE 配置和使用之 IntelliJ IDEA](https://docs.chatopera.com/products/cskefu/osc/ide_intelij_idea.html)
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- [IDE 配置和使用之 Eclipse IDE](https://docs.chatopera.com/products/cskefu/osc/ide_eclipse.html)
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- [IDE 配置和使用之 Eclipse IDE](https://docs.chatopera.com/products/cskefu/osc/ide_eclipse.html)
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- 定制开发技能
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- [系统集成之 RestAPIs](https://docs.chatopera.com/products/cskefu/osc/restapi.html)
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- [从零开始学习定制春松客服技能：春松客服大讲堂 PPT 课件及视频](https://github.com/chatopera/cskefu.djt)
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- [掌握春松客服前端框架 Pugjs，介绍及使用注意事项](https://blog.csdn.net/samurais/article/details/114576611)
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- [提交代码](https://docs.chatopera.com/products/cskefu/osc/contribution.html)
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- [提交代码](https://docs.chatopera.com/products/cskefu/osc/contribution.html)
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- [系统集成之 RestAPIs](https://docs.chatopera.com/products/cskefu/osc/restapi.html)
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### 开发者视频
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全面的介绍定制开发和使用春松客服的视频内容，《春松客服大讲堂 2019》课程有发布到两个地址：Bilibili 和 [腾讯课堂](https://ke.qq.com/course/464050)。Bilibili 视频免费观看，腾讯课堂为付费，有条件的观众请在腾讯课堂购买，以示对我们工作的支持和鼓励 :heartpulse:，做好开源客服系统。
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Bilibili 站点和 PPT 课件库地址：[chatopera/cskefu.djt](https://github.com/chatopera/cskefu.djt)。
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<details>
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<summary>展开课程目录</summary>
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<p>
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<table>
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<tr>
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<th>章</th>
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<th>小节</th>
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<th>时长（时:分:秒）</th>
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<th>课件</th>
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</tr>
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<tr>
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<td rowspan="3">一、春松客服的介绍</td>
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<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=1">如何使用Java开发智能客服系统</a></td>
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<td>00:32:11</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-1.opencc-in-java.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=2">春松客服在企业的落地</a></td>
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<td>00:30:41</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-2.quickview-of-cc.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV13P4y1V7Jk?p=3">春松客服的技术介绍</a></td>
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<td>01:09:30</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/1-3.technologies-overview.pptx">PPT</a></td>
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</tr>
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<tr>
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<td rowspan="7">二、客服相关的基本知识</td>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=1">客服的日常工作</a></td>
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<td>00:57:35</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-1.kefu-daily-job.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=2">客服的基本知识</a></td>
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<td>00:46:48</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-2.kefu-fundamentals.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=3">账号体系-权限，部门和角色</a></td>
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<td>00:42:06</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-3.accout-n-permissions.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=4">坐席会话的工具-拉黑，服务小结和转接</a></td>
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<td>00:33:00</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-4.agent-toolset.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=5">即时通信及坐席自动分配</a></td>
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<td>00:56:50</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=6">企业聊天与人工质检</a></td>
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<td>00:35:12</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-3.entim-and-quality-inspection.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1Qr4y1k772?p=7">统计报表和满意度评价</a></td>
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<td>00:37:18</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/2-5.instant-messaging.pptx">PPT</a></td>
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</tr>
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<tr>
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<td rowspan="6">三、春松客服的上线及维护</td>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=1">春松客服的编译和部署</a></td>
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<td>00:38:27</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-1.cskefu-compile-deploy.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=2">春松客服的运维管理</a></td>
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<td>01:00:37</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/3-2.cskefu-maintenance.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=3">春松客服的自动化系统测试（1）</a></td>
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<td>00:32:45</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=4">春松客服的自动化系统测试（2）</a></td>
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<td>00:49:20</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-1.automatic-system-test.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=5">春松客服的压力测试（1）</a></td>
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<td>00:42:33</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV14M4y1P77U?p=6">春松客服的压力测试（2）</a></td>
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<td>00:40:39</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/4-2.stress-test.pptx">PPT</a></td>
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</tr>
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<tr>
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<td rowspan="3">四、春松客服的机器人客服</td>
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<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=1">Chatopera 云服务介绍</a></td>
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<td>00:28:01</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=2">机器人的知识库管理</a></td>
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<td>00:47:56</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1s44y1Y7mV?p=3">机器人的多轮对话及富文本消息类型</a></td>
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<td>00:43:32</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/6-1.chatopera-botcloud.pptx">PPT</a></td>
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</tr>
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<tr>
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<td rowspan="8">五、春松客服开发基础知识</td>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=1">SQL快速入门</a></td>
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<td>00:46:39</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-1.sql-basics.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=2">春松客服数据库表及管理</a></td>
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<td>00:45:30</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=3">Java编程基础（1）</a></td>
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<td>00:45:24</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=4">Java编程基础（2）</a></td>
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<td>01:37:53</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-2.java-basics.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=5">Maven项目管理</a></td>
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<td>00:46:18</td>
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<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
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</tr>
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<tr>
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<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=6">搭建春松客服开发环境</a></td>
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<td>01:10:28</td>
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||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
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</tr>
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|
||||||
<tr>
|
|
||||||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=7">SpringBoot快速入门</a></td>
|
|
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<td>00:45:50</td>
|
|
||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/5-3.maven-idea.pptx">PPT</a></td>
|
|
||||||
</tr>
|
|
||||||
<tr>
|
|
||||||
<td><a href="https://www.bilibili.com/video/BV1ah411s7ak?p=8">项目源码讲解</a></td>
|
|
||||||
<td>01:09:40</td>
|
|
||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-1.sourcecode-deepdive.pptx">PPT</a></td>
|
|
||||||
</tr>
|
|
||||||
<tr>
|
|
||||||
<td rowspan="2">六、春松客服的插件</td>
|
|
||||||
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=1">插件机制设计</a></td>
|
|
||||||
<td>00:45:51</td>
|
|
||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
|
|
||||||
</tr>
|
|
||||||
<tr>
|
|
||||||
<td><a href="https://www.bilibili.com/video/BV1Mr4y1Q7hc?p=2">春松客服机器人插件解读</a></td>
|
|
||||||
<td>00:41:20</td>
|
|
||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/7-2.plugin-mechanism-chatbot.pptx">PPT</a></td>
|
|
||||||
</tr>
|
|
||||||
<tr>
|
|
||||||
<td>七、总结</td>
|
|
||||||
<td><a href="https://www.bilibili.com/video/BV1RL411M7Zr">春松客服团队介绍及课程总结</a></td>
|
|
||||||
<td>00:32:11</td>
|
|
||||||
<td><a href="https://github.com/chatopera/cskefu.djt/raw/main/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%A4%A7%E8%AE%B2%E5%A0%82_2019/8-1.course-summary.pptx">PPT</a></td>
|
|
||||||
</tr>
|
|
||||||
</table>
|
|
||||||
|
|
||||||
</p>
|
|
||||||
</details>
|
|
||||||
|
|
||||||
## 鸣谢
|
## 鸣谢
|
||||||
|
|
||||||
|
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