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Code Issues Releases Wiki Activity

Update README.md, add chatbot plugin and other enhancements

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This commit is contained in:
Hai Liang Wang 2019-11-17 23:14:53 +08:00
parent 2633da217c
commit 647f4d617f
30 changed files with 2270 additions and 48 deletions
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2
README.md
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@ -251,7 +251,7 @@ Amazing! 要的就是这个效果。
## 开源许可协议
Copyright (2018) <a href="https://www.chatopera.com/" target="_blank">北京华夏春松科技有限公司</a>
Copyright (2018-2019) <a href="https://www.chatopera.com/" target="_blank">北京华夏春松科技有限公司</a>
[Apache License Version 2.0](https://github.com/chatopera/cosin/blob/master/LICENSE)

6
contact-center/app/src/main/java/com/chatopera/cc/basic/MainUtils.java
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@ -495,8 +495,8 @@ public class MainUtils {
Object[] value = (Object[]) values.get(i);
WebIMReport report = new WebIMReport();
if (value.length == 2) {
if (value[0] == null || value[0].toString().equalsIgnoreCase("null")) {
report.setData("未知");
if (value[0] == null || value[0].toString().equalsIgnoreCase("null") || StringUtils.isBlank(value[0].toString())) {
report.setData("其他");
} else {
report.setData((String) value[0]);
}
@ -1238,7 +1238,7 @@ public class MainUtils {
final String accessKeySecret = systemMessage.getAppsec();//你的accessKeySecret，参考本文档步骤2
//初始化ascClient,暂时不支持多region（请勿修改）
IClientProfile profile = DefaultProfile.getProfile("cn-hangzhou", accessKeyId,
accessKeySecret);
accessKeySecret);
DefaultProfile.addEndpoint("cn-hangzhou", "cn-hangzhou", product, domain);
IAcsClient acsClient = new DefaultAcsClient(profile);
//组装请求对象

5
contact-center/app/src/main/java/com/chatopera/cc/basic/plugins/IPluginDescriptor.java
View File

@ -15,7 +15,12 @@
*/
package com.chatopera.cc.basic.plugins;
import java.util.List;
import java.util.Map;
public interface IPluginDescriptor {
String getPluginName();
String getIOEventHandler();
// 获得环境变量及默认值
Map<String, String> getEnvironmentVariables();
}

31
contact-center/app/src/main/java/com/chatopera/cc/controller/apps/EntIMController.java
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@ -179,14 +179,14 @@ public class EntIMController extends Handler {
view.addObject("online", NettyClients.getInstance().getEntIMClientsNum(userid) > 0);
Page<ChatMessage> chatMessageList = chatMessageRes.findByContextidAndUseridAndOrgi(userid,
super.getUser(request).getId(), super.getOrgi(request),
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
super.getUser(request).getId(), super.getOrgi(request),
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
);
view.addObject("chatMessageList", chatMessageList);
RecentUser recentUser = recentUserRes.findByCreaterAndUserAndOrgi(super.getUser(request).getId(),
new User(userid), super.getOrgi(request)
new User(userid), super.getOrgi(request)
).orElseGet(() -> {
RecentUser u = new RecentUser();
u.setOrgi(super.getOrgi(request));
@ -224,8 +224,8 @@ public class EntIMController extends Handler {
ModelAndView view = request(super.createRequestPageTempletResponse("/apps/entim/more"));
Page<ChatMessage> chatMessageList = chatMessageRes.findByContextidAndUseridAndOrgiAndCreatetimeLessThan(userid,
super.getUser(request).getId(), super.getOrgi(request), createtime,
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
super.getUser(request).getId(), super.getOrgi(request), createtime,
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
);
view.addObject("chatMessageList", chatMessageList);
@ -241,7 +241,7 @@ public class EntIMController extends Handler {
view.addObject("imGroupUserList", imGroupUserRes.findByImgroupAndOrgi(imGroup, super.getOrgi(request)));
view.addObject("contextid", id);
view.addObject("chatMessageList", chatMessageRes.findByContextidAndOrgi(id, super.getOrgi(request),
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
));
return view;
}
@ -254,7 +254,7 @@ public class EntIMController extends Handler {
) {
ModelAndView view = request(super.createRequestPageTempletResponse("/apps/entim/group/more"));
view.addObject("chatMessageList", chatMessageRes.findByContextidAndOrgiAndCreatetimeLessThan(id,
super.getOrgi(request), createtime, new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
super.getOrgi(request), createtime, new PageRequest(0, 20, Sort.Direction.DESC, "createtime")
));
return view;
}
@ -264,20 +264,17 @@ public class EntIMController extends Handler {
public ModelAndView user(HttpServletRequest request, HttpServletResponse response, @Valid String id) {
ModelAndView view = request(super.createEntIMTempletResponse("/apps/entim/group/user"));
User logined = super.getUser(request);
userProxy.attachOrgansPropertiesForUser(logined);
HashSet<String> affiliates = logined.getAffiliates();
// TODO: 优化性能
List<String> organIds = userProxy.findOrgansByUserid(logined.getId());
if (organIds != null) {
List<User> users = userProxy.findByOrganInAndDatastatus(organIds, false);
users.stream().forEach(u -> userProxy.attachOrgansPropertiesForUser(u));
view.addObject("userList", users);
}
List<User> users = userProxy.findByOrganInAndDatastatus(new ArrayList<>(affiliates), false);
users.stream().forEach(u -> userProxy.attachOrgansPropertiesForUser(u));
view.addObject("userList", users);
IMGroup imGroup = imGroupRes.findById(id);
List<Organ> organs = organRes.findAll(affiliates);
view.addObject("imGroup", imGroup);
view.addObject("organList", logined.getOrgans().values());
view.addObject("organList", organs);
view.addObject("imGroupUserList", imGroupUserRes.findByImgroupAndOrgi(imGroup, super.getOrgi(request)));
return view;
@ -440,7 +437,7 @@ public class EntIMController extends Handler {
streamingFileRepository.save(sf);
String id = attachmentProxy.processAttachmentFile(multipart,
fileid, logined.getOrgi(), logined.getId()
fileid, logined.getOrgi(), logined.getId()
);
upload = new UploadStatus("0", "/res/file.html?id=" + id);
String file = "/res/file.html?id=" + id;

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contact-center/app/src/main/resources/static/fonts/csfont/iconfont.svg
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contact-center/app/src/main/resources/templates/apps/business/contacts/index.html
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@ -46,9 +46,9 @@
<#if user?? && (user.roleAuthMap[ "A02_A01_A02_B09"]?? || user.admin)>
<div class="layui-btn-group ukefu-btn-group">
<button class="layui-btn layui-btn-small dropdown-menu">
<i class="kfont">&#xe672;</i> 导出
<i class="layui-icon">&#xe625;</i>
</button>
<i class="kfont">&#xe672;</i> 导出
<i class="layui-icon">&#xe625;</i>
</button>
<ul class="ukefu-dropdown-menu layui-anim layui-anim-upbit">
<li>
<a href="javascript:void(0)" id="batexp" title="导出联系人" target="_blank">

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contact-center/app/src/main/resources/templates/apps/im/chatbot/index.html
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@ -248,10 +248,12 @@
}
window.onbeforeunload = function(){
if(service_end == false){
<#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
document.getElementById("diaShade").style.display = "block" ;
document.getElementById("dialogWrap").style.display = "block" ;
</#if>
// 因为满意度问卷在访客切换机器人坐席时也会弹出，但是服务并未结束，目前先去掉END事件时弹出满意度
// TODO #744 优化方案见 https://gitlab.chatopera.com/chatopera/cosinee/issues/744
// <#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
// document.getElementById("diaShade").style.display = "block" ;
// document.getElementById("dialogWrap").style.display = "block" ;
// </#if>
return "您确定断开对话？" ;
}
}
@ -492,7 +494,7 @@
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var username = encodeURIComponent("${username}");
var socket = io(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname='+username+'</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>', {transports: ['websocket', 'polling']});
var socket = io(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname='+username+'</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if><#if aiid??>&aiid=${aiid}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
<#if contacts?? && contacts.name??>
socket.emit('new', {
@ -517,11 +519,12 @@
if(data.messageType == "end"){
service_end = true ;
editor.readonly();
<#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
document.getElementById("diaShade").style.display = "block" ;
document.getElementById("dialogWrap").style.display = "block";
</#if>
// 因为满意度问卷在访客切换机器人坐席时也会弹出，但是服务并未结束，目前先去掉END事件时弹出满意度
// TODO #744 优化方案见 https://gitlab.chatopera.com/chatopera/cosinee/issues/744
// <#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
// document.getElementById("diaShade").style.display = "block" ;
// document.getElementById("dialogWrap").style.display = "block";
// </#if>
}
if(document.getElementById("agentserviceid")){
document.getElementById("agentserviceid").value = data.agentserviceid ;

2
contact-center/app/src/main/resources/templates/apps/im/chatbot/mobile.html
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@ -325,7 +325,7 @@
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var username = encodeURIComponent("${username}");
var socket = io(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname='+username+'</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>', {transports: ['websocket', 'polling']});
var socket = io(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname='+username+'</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if><#if aiid??>&aiid=${aiid}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
//service.sendRequestMessage();
//output('<span id="callOutConnect-message">'+ new Date().format("yyyy-MM-dd hh:mm:ss") + ' 开始沟通' +'</span>' , 'message callOutConnect-message');

14
contact-center/app/src/main/resources/templates/apps/im/index.html
View File

@ -593,13 +593,15 @@
console.log("[status] data", data);
if(data.messageType == "end"){
service_end = true ;
service_end = true;
editor.readonly();
<#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
document.getElementById("diaShade").style.display = "block";
document.getElementById("dialogWrap").style.display = "block";
isAgentEnds = true;
</#if>
// 因为满意度问卷在访客切换机器人坐席时也会弹出，但是服务并未结束，目前先去掉END事件时弹出满意度
// TODO 优化方案见 https://gitlab.chatopera.com/chatopera/cosinee/issues/744
// <#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
// document.getElementById("diaShade").style.display = "block";
// document.getElementById("dialogWrap").style.display = "block";
// isAgentEnds = true;
// </#if>
} else if(data.messageType == "text"){
service_end = false;
editor.readonly(false);

2
contact-center/app/src/main/resources/templates/apps/setting/agent/blacklist.html
View File

@ -33,7 +33,7 @@
</td>
<td>${black.agentuser!''}（${black.userid!''}）</td>
<td>${black.createtime!''}</td>
<td>${black.createtime?string("yyyy-MM-dd HH:mm:ss")}</td>
<td><#if black.endtime??>${black.endtime?string("yyyy-MM-dd HH:mm:ss")}<#else>永久</#if></td>
<td>
${(black.chattime/(1000*60*60))?string('00')}:${((black.chattime%(1000*60*60))/(1000*60))?string('00')}:${((black.chattime%(1000*60))/(1000))?string('00')}

67
contact-center/config/sql/cosinee-MySQL-slim.sql
View File

@ -7164,12 +7164,6 @@ INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce85460057c', '呼叫中
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce88154057d', '已处理呼叫中心', 'pub', 'A08_A03_A04', NULL, 'auth', '402881ef612b1f5b01612cdce2a4056f', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:41:30', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/callcenter/processed/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce8b990057e', '在线坐席', 'pub', 'A08_A04_A01', NULL, 'auth', '402881ef612b1f5b01612cdd1e930570', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:41:44', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/service/agent/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce8e6a2057f', '全部坐席', 'pub', 'A08_A04_A02', NULL, 'auth', '402881ef612b1f5b01612cdd1e930570', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:41:56', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/service/user/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce964ae0580', '智能机器人', 'pub', 'A09_A01', NULL, 'auth', '402881ef612b1f5b01612cc602450546', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:28', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce996f80581', '语料库配置', 'pub', 'A09_A02', NULL, 'auth', '402881ef612b1f5b01612cc602450546', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:41', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce9d8150582', '机器人管理', 'pub', 'A09_A01_A01', NULL, 'auth', '402881ef612b1f5b01612ce964ae0580', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:58', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ceaff050587', '对话场景', 'pub', 'A09_A02_A03', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:44:13', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/scene.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ced9d5f0588', '知识维护', 'pub', 'A09_A02_A01', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:47:05', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/knowledge.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cedca5e0589', '词库配置', 'pub', 'A09_A02_A02', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:47:16', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/words.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cee4fbb058a', '通话信息', 'pub', 'A10_A01', NULL, 'auth', '402881ef612b1f5b01612cc626f90547', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:47:50', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cee80ed058b', '坐席信息', 'pub', 'A10_A02', NULL, 'auth', '402881ef612b1f5b01612cc626f90547', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:48:03', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ceeca0c058c', '历史通话', 'pub', 'A10_A01_A01', NULL, 'auth', '402881ef612b1f5b01612cee4fbb058a', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:48:22', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/callcenter/service/index.html', 'webim', '3', NULL, 'left');
@ -7945,6 +7939,61 @@ CREATE TABLE `uk_tableproperties` (
KEY `FKF8D747811BE44FF` (`FKPROPERTY`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='元数据字段表';
INSERT INTO `uk_tableproperties` (`ID`, `NAME`, `CODE`, `GROUPID`, `USERID`, `FIELDNAME`, `DATATYPECODE`, `DATATYPENAME`, `DBTABLEID`, `INDEXDATATYPE`, `PK`, `MODITS`, `INDEXFIELD`, `PLUGIN`, `ORGI`, `FKTABLE`, `FKPROPERTY`, `TABLENAME`, `viewtype`, `SORTINDEX`, `SYSTEMFIELD`, `INX`, `TOKEN`, `LENGTH`, `FIELDSTATUS`, `SELDATA`, `SELDATACODE`, `SELDATAKEY`, `SELDATAVALUE`, `SELDATATYPE`, `REFTBID`, `REFTPID`, `REFTYPE`, `REFTBNAME`, `REFTPNAME`, `REFTPTITLEFIELD`, `REFFK`, `DEFAULTSORT`, `DEFAULTVALUE`, `DEFAULTVALUETITLE`, `DEFAULTFIELDVALUE`, `MULTPARTFILE`, `UPLOADTYPE`, `cascadetype`, `title`, `DESCORDER`, `impfield`, `tokentype`, `phonenumber`, `phonetype`, `phonememo`, `secfield`, `secdistype`, `styletype`, `sysfield`)
VALUES
('402870876e5d9773016e5e95575801c2', '企(事)业单位名称', NULL, NULL, NULL, 'name', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 255, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95575801c3', '单位性质', NULL, NULL, NULL, 'etype', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.customer.etype', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95575b01c4', '客户类别', NULL, NULL, NULL, 'ekind', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.contacts.entype', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95575c01c5', '客户级别', NULL, NULL, NULL, 'elevel', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.contacts.elevel', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95575c01c8', '来源', NULL, NULL, NULL, 'esource', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 64, 1, 1, 'com.dic.contacts.esource', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576101d1', '电子邮件', NULL, NULL, NULL, 'email', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 128, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576101d3', '办公电话', NULL, NULL, NULL, 'phone', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 40, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576201d8', '省', NULL, NULL, NULL, 'province', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.address.area', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576201d9', '市区县', NULL, NULL, NULL, 'city', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.address.area', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576201db', '地址', NULL, NULL, NULL, 'address', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 255, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576301e3', '所属行业', NULL, NULL, NULL, 'industry', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.contacts.industry', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576301e4', '效力状态', NULL, NULL, NULL, 'validstatus', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 50, 1, 1, 'com.dic.contacts.validstatus', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576301ef', '描述', NULL, NULL, NULL, 'description', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 65535, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576401f0', '创建人', NULL, NULL, NULL, 'creater', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 60, 1, 0, '', NULL, NULL, '', 'userdata', NULL, NULL, NULL, NULL, NULL, 1, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576401f4', '修改时间', NULL, NULL, NULL, 'updatetime', 0, 'datetime', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576401f6', '创建时间', NULL, NULL, NULL, 'createtime', 0, 'datetime', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95576401f9', '分享给', NULL, NULL, NULL, 'shares', 0, 'text', '402870876e5d9773016e5e95575601c0', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_entcustomer', NULL, 100, 0, 1, 0, 255, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6350206', '联系人性别', NULL, NULL, NULL, 'gender', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.contacts.sex', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6350207', '出生日期', NULL, NULL, NULL, 'cusbirthday', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 50, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6360209', '联系人类别', NULL, NULL, NULL, 'ckind', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.contacts.ckind', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6370215', '电子邮件', NULL, NULL, NULL, 'email', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 128, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6370217', '手机号码', NULL, NULL, NULL, 'mobileno', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 40, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6370219', '办公电话', NULL, NULL, NULL, 'phone', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 40, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6380222', '省', NULL, NULL, NULL, 'province', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.address.area', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6380223', '市(区)县', NULL, NULL, NULL, 'city', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 60, 1, 1, 'com.dic.address.area', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d6380224', '地址', NULL, NULL, NULL, 'address', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 65535, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63a0232', '最后联系时间', NULL, NULL, NULL, 'touchtime', 0, 'datetime', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63a0235', '创建人', NULL, NULL, NULL, 'creater', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 60, 1, 0, '', NULL, NULL, '', 'userdata', NULL, NULL, NULL, NULL, NULL, 1, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63b0238', '联系人备注', NULL, NULL, NULL, 'memo', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 255, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63b023a', '修改时间', NULL, NULL, NULL, 'updatetime', 0, 'datetime', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63b023d', '创建时间', NULL, NULL, NULL, 'createtime', 0, 'datetime', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63b023e', '联系人名称', NULL, NULL, NULL, 'name', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 255, 1, 0, '', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63c0241', '分享给', NULL, NULL, NULL, 'shares', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 255, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e95d63c0247', 'skypeid', NULL, NULL, NULL, 'skypeid', 0, 'text', '402870876e5d9773016e5e95d6350204', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_contacts', NULL, 100, 0, 1, 0, 100, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc6380272', '坐席用户名', NULL, NULL, NULL, 'agentusername', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 100, 1, 0, '', NULL, NULL, '', 'userdata', NULL, NULL, NULL, NULL, NULL, 1, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc6380275', '服务次数', NULL, NULL, NULL, 'times', 0, 'number', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 10, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc6390278', '用户名', NULL, NULL, NULL, 'username', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 100, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63a027a', '渠道', NULL, NULL, NULL, 'channel', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 32, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63a027b', '登录时间', NULL, NULL, NULL, 'logindate', 0, 'datetime', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63a027c', '服务类型', NULL, NULL, NULL, 'servicetype', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 65535, 1, 0, 'com.dic.db.type', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63a027d', '是否预约', NULL, NULL, NULL, 'reservation', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 3, 1, 1, 'com.dic.yesorno', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b027e', '预约方式', NULL, NULL, NULL, 'reservtype', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 32, 1, 1, 'com.dic.summary.reservtype', NULL, NULL, '', '', NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b027f', 'reservtime', NULL, NULL, NULL, 'reservtime', 0, 'datetime', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b0280', '电子邮件', NULL, NULL, NULL, 'email', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 100, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b0281', '电话号码', NULL, NULL, NULL, 'phonenumber', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 32, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b0282', '服务记录', NULL, NULL, NULL, 'summary', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 65535, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63b0284', '创建人', NULL, NULL, NULL, 'creater', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 32, 1, 0, '', NULL, NULL, '', 'userdata', NULL, NULL, NULL, NULL, NULL, 1, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63c0285', '创建时间', NULL, NULL, NULL, 'createtime', 0, 'datetime', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63d028c', 'process', NULL, NULL, NULL, 'process', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 3, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63d028d', 'updateuser', NULL, NULL, NULL, 'updateuser', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 32, 1, 0, '', NULL, NULL, '', 'userdata', NULL, NULL, NULL, NULL, NULL, 1, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63d028e', 'updatetime', NULL, NULL, NULL, 'updatetime', 0, 'datetime', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 19, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0),
('402870876e5d9773016e5e9cc63d028f', 'processmemo', NULL, NULL, NULL, 'processmemo', 0, 'text', '402870876e5d9773016e5e9cc6370270', NULL, 0, 0, NULL, NULL, 'cskefu', NULL, NULL, 'uk_servicesummary', NULL, 100, 0, 1, 0, 65535, 1, 0, NULL, NULL, NULL, '', NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, NULL, NULL, 1, NULL, NULL, 0, 0, 0, NULL, 0, NULL, NULL, 0, NULL, NULL, 0);
-- ----------------------------
-- Table structure for uk_tabletask
-- ----------------------------
@ -7992,6 +8041,12 @@ CREATE TABLE `uk_tabletask` (
PRIMARY KEY (`ID`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='元数据信息表';
INSERT INTO `uk_tabletask` (`ID`, `NAME`, `SECURE`, `TASKSTATUS`, `TABLEDIRID`, `DBID`, `CODE`, `GROUPID`, `CREATER`, `CREATERNAME`, `TASKTYPE`, `TASKNAME`, `TASKPLAN`, `CONFIGURE`, `SECURECONF`, `USERID`, `PREVIEWTEMPLET`, `LISTBLOCKTEMPLET`, `TABLENAME`, `TABLETYPE`, `STARTINDEX`, `UPDATETIME`, `UPDATETIMENUMBER`, `DATASQL`, `DATABASETASK`, `DRIVERPLUGIN`, `ORGI`, `WORKFLOW`, `FROMDB`, `tabtype`, `pid`, `secmenuid`, `reportid`, `eventname`, `tltemplet`, `timeline`, `tbversion`, `LASTUPDATE`, `CREATETIME`)
VALUES
('402870876e5d9773016e5e95575601c0', 'uk_entcustomer', NULL, NULL, '0', NULL, NULL, NULL, '402870876e4f5bdd016e4f77eb6f0075', 'xiaoxiao', NULL, 'uk_entcustomer', NULL, NULL, NULL, NULL, NULL, NULL, 'uk_entcustomer', '1', 0, '2019-11-12 15:47:53', 0, NULL, NULL, NULL, 'cskefu', 0, 0, NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, '2019-11-12 15:47:53'),
('402870876e5d9773016e5e95d6350204', 'uk_contacts', NULL, NULL, '0', NULL, NULL, NULL, '402870876e4f5bdd016e4f77eb6f0075', 'xiaoxiao', NULL, 'uk_contacts', NULL, NULL, NULL, NULL, NULL, NULL, 'uk_contacts', '1', 0, '2019-11-12 15:48:28', 0, NULL, NULL, NULL, 'cskefu', 0, 0, NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, '2019-11-12 15:48:28'),
('402870876e5d9773016e5e9cc6370270', 'uk_servicesummary', NULL, NULL, '0', NULL, NULL, NULL, '402870876e4f5bdd016e4f77eb6f0075', 'xiaoxiao', NULL, 'uk_servicesummary', NULL, NULL, NULL, NULL, NULL, NULL, 'uk_servicesummary', '1', 0, '2019-11-12 15:56:02', 0, NULL, NULL, NULL, 'cskefu', 0, 0, NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, NULL, '2019-11-12 15:56:02');
-- ----------------------------
-- Table structure for uk_tag
-- ----------------------------

28
public/plugins/chatbot/README.md Normal file
View File

@ -0,0 +1,28 @@
# 春松客服智能机器人插件
## 使用介绍
[春松客服机器人客服文档](https://docs.chatopera.com/products/cskefu/work-chatbot.html)
## 安装插件
```
./scripts/install.sh
```
## 卸载插件
```
./scripts/uninstall.sh
```
## 开源许可协议
Copyright (2018-2019) <a href="https://www.chatopera.com/" target="_blank">北京华夏春松科技有限公司</a>
[Apache License Version 2.0](https://github.com/chatopera/cosin/blob/master/LICENSE)
[![chatoper banner][co-banner-image]][co-url]
[co-banner-image]: https://user-images.githubusercontent.com/3538629/42383104-da925942-8168-11e8-8195-868d5fcec170.png
[co-url]: https://www.chatopera.com

562
public/plugins/chatbot/classes/ApiChatbotController.java Normal file
View File

@ -0,0 +1,562 @@
/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.bot.exception.ChatbotException;
import com.chatopera.cc.basic.Constants;
import com.chatopera.cc.basic.MainUtils;
import com.chatopera.cc.controller.Handler;
import com.chatopera.cc.controller.api.request.RestUtils;
import com.chatopera.cc.model.Chatbot;
import com.chatopera.cc.model.CousultInvite;
import com.chatopera.cc.model.SNSAccount;
import com.chatopera.cc.model.User;
import com.chatopera.cc.persistence.repository.ChatbotRepository;
import com.chatopera.cc.persistence.repository.ConsultInviteRepository;
import com.chatopera.cc.persistence.repository.SNSAccountRepository;
import com.chatopera.cc.persistence.repository.UserRepository;
import com.chatopera.cc.proxy.OnlineUserProxy;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.SystemEnvHelper;
import com.google.gson.JsonArray;
import com.google.gson.JsonObject;
import com.google.gson.JsonParser;
import org.apache.commons.lang.StringUtils;
import org.json.JSONObject;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.data.domain.Page;
import org.springframework.data.domain.PageRequest;
import org.springframework.data.domain.Sort;
import org.springframework.http.HttpHeaders;
import org.springframework.http.HttpStatus;
import org.springframework.http.ResponseEntity;
import org.springframework.web.bind.annotation.RequestBody;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestMethod;
import org.springframework.web.bind.annotation.RestController;
import javax.servlet.http.HttpServletRequest;
import java.net.MalformedURLException;
import java.util.Date;
import java.util.List;
/**
* 聊天机器人
* 请求聊天机器人服务
*/
@RestController
@RequestMapping("/api/chatbot")
public class ApiChatbotController extends Handler {
private final static Logger logger = LoggerFactory.getLogger(ApiChatbotController.class);
@Autowired
private ChatbotRepository chatbotRes;
@Autowired
private SNSAccountRepository snsAccountRes;
@Autowired
private UserRepository userRes;
@Autowired
private ConsultInviteRepository consultInviteRes;
private final static String botServiecProvider = SystemEnvHelper.getenv(
ChatbotConstants.BOT_PROVIDER, ChatbotConstants.DEFAULT_BOT_PROVIDER);
/**
* 聊天机器人
*
* @param request
* @param body
* @return
* @throws Exception
*/
@RequestMapping(method = RequestMethod.POST)
@Menu(type = "apps", subtype = "chatbot", access = true)
public ResponseEntity<String> operations(HttpServletRequest request, @RequestBody final String body) throws Exception {
final JsonObject j = (new JsonParser()).parse(body).getAsJsonObject();
logger.info("[chatbot] operations payload {}", j.toString());
JsonObject json = new JsonObject();
HttpHeaders headers = RestUtils.header();
final User logined = super.getUser(request);
final String orgi = logined.getOrgi();
if (!j.has("ops")) {
json.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_1);
json.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的请求参数。");
} else {
switch (StringUtils.lowerCase(j.get("ops").getAsString())) {
case "create":
// TODO 支持将一个用户添加到多个部门后，此处需要在Payload中传入部门ID ,即 organ
// 2019-10-10 Wang Hai Liang
json = create(j, logined.getId(), logined.getOrgi());
break;
case "delete":
json = delete(j, logined.getId(), logined.getOrgi());
break;
case "fetch":
json = fetch(
j, logined.getId(), logined.isAdmin(), orgi, super.getP(request), super.getPs(request));
break;
case "update":
json = update(j);
break;
case "enable":
json = enable(j, true);
break;
case "disable":
json = enable(j, false);
break;
case "vacant":
json = vacant(j, orgi, logined.isAdmin());
break;
default:
json.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_2);
json.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的操作。");
}
}
return new ResponseEntity<String>(json.toString(), headers, HttpStatus.OK);
}
/**
* 获取空缺聊天机器人的网站渠道列表
*
* @param j
* @param orgi
* @return
*/
private JsonObject vacant(final JsonObject j, String orgi, boolean isSuperuser) {
JsonObject resp = new JsonObject();
if (!isSuperuser) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "您不具有访问该资源的权限。");
return resp;
}
List<SNSAccount> records = snsAccountRes.findBySnstypeAndOrgi(Constants.CHANNEL_TYPE_WEBIM, orgi);
JsonArray ja = new JsonArray();
for (SNSAccount r : records) {
if (!chatbotRes.existsBySnsAccountIdentifierAndOrgi(r.getSnsid(), orgi)) {
JsonObject o = new JsonObject();
o.addProperty("id", r.getId());
o.addProperty("snsid", r.getSnsid());
o.addProperty("snsType", r.getSnstype());
o.addProperty("snsurl", r.getBaseURL());
ja.add(o);
}
}
resp.add("data", ja);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
return resp;
}
/**
* Enable Chatbot
*
* @param j
* @return
*/
private JsonObject enable(JsonObject j, boolean isEnabled) {
JsonObject resp = new JsonObject();
if ((!j.has("id")) || StringUtils.isBlank(j.get("id").getAsString())) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的操作，id不能为空。");
return resp;
}
final String id = j.get("id").getAsString();
Chatbot c = chatbotRes.findOne(id);
if (c == null) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "该聊天机器人不存在。");
return resp;
}
try {
com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
c.getClientId(), c.getSecret(), botServiecProvider);
if (bot.exists()) {
c.setEnabled(isEnabled);
chatbotRes.save(c);
// 更新访客网站配置
CousultInvite invite = OnlineUserProxy.consult(c.getSnsAccountIdentifier(), c.getOrgi());
invite.setAi(isEnabled);
consultInviteRes.save(invite);
OnlineUserProxy.cacheConsult(invite);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
resp.addProperty(RestUtils.RESP_KEY_DATA, "完成。");
} else {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_7);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "智能问答引擎不存在该聊天机器人，未能正确设置。");
}
} catch (MalformedURLException e) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_6);
resp.addProperty(RestUtils.RESP_KEY_DATA, "设置不成功，智能问答引擎地址不合法。");
} catch (ChatbotException e) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
resp.addProperty(RestUtils.RESP_KEY_DATA, "设置不成功，智能问答引擎服务异常。");
}
return resp;
}
/**
* 更新聊天机器人
*
* @param j
* @return
*/
private JsonObject update(JsonObject j) throws Exception {
JsonObject resp = new JsonObject();
if (!j.has("id")) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "非法参数，id不能为空。");
return resp;
}
final String id = j.get("id").getAsString();
Chatbot c = chatbotRes.findOne(id);
if (c == null) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "该聊天机器人不存在。");
return resp;
}
// update clientId and secret
if (j.has("clientId")) {
c.setClientId(j.get("clientId").getAsString());
} else {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入【clientId】。");
return resp;
}
if (j.has("secret")) {
c.setSecret(j.get("secret").getAsString());
} else {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入【secret】。");
return resp;
}
// 更新访客网站配置
CousultInvite invite = OnlineUserProxy.consult(c.getSnsAccountIdentifier(), c.getOrgi());
if (j.has("workmode") && Constants.CHATBOT_VALID_WORKMODELS.contains(j.get("workmode").getAsString())) {
c.setWorkmode(j.get("workmode").getAsString());
invite.setAifirst(StringUtils.equals(Constants.CHATBOT_CHATBOT_FIRST, c.getWorkmode()));
}
if (j.has("enabled")) {
boolean enabled = j.get("enabled").getAsBoolean();
c.setEnabled(enabled);
invite.setAi(enabled);
}
try {
com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
c.getClientId(), c.getSecret(), botServiecProvider);
if (bot.exists()) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
JsonObject data = new JsonObject();
data.addProperty("id", c.getId());
resp.add(RestUtils.RESP_KEY_DATA, data);
resp.addProperty(RestUtils.RESP_KEY_MSG, "更新成功。");
JSONObject botDetails = bot.details();
c.setDescription(botDetails.getJSONObject("data").getString("description"));
c.setFallback(botDetails.getJSONObject("data").getString("fallback"));
c.setWelcome(botDetails.getJSONObject("data").getString("welcome"));
invite.setAisuccesstip(botDetails.getJSONObject("data").getString("welcome"));
c.setName(botDetails.getJSONObject("data").getString("name"));
invite.setAiname(c.getName());
} else {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_6);
resp.addProperty(
RestUtils.RESP_KEY_ERROR,
"Chatopera云服务：无法访问该机器人，请确认【1】该服务器可以访问互联网，【2】该聊天机器人已经创建，【3】clientId和Secret正确设置。提示：该机器人不存在，请先创建机器人, 登录 https://bot.chatopera.com");
return resp;
}
} catch (ChatbotException e) {
logger.error("bot create error", e);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
resp.addProperty(
RestUtils.RESP_KEY_ERROR,
"Chatopera云服务：无法访问该机器人，请确认【1】该服务器可以访问互联网，【2】该聊天机器人已经创建，【3】clientId和Secret正确设置。");
return resp;
} catch (MalformedURLException e) {
logger.error("bot request error", e);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_7);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "更新智能问答引擎失败。" + e.toString());
return resp;
}
c.setUpdatetime(new Date());
chatbotRes.save(c);
consultInviteRes.save(invite);
OnlineUserProxy.cacheConsult(invite);
return resp;
}
/**
* 获取聊天机器人列表
*
* @param j
* @param id
* @param orgi
* @param p
* @param ps
* @return
*/
private JsonObject fetch(JsonObject j, String id, boolean isSuperuser, String orgi, int p, int ps) {
JsonObject resp = new JsonObject();
if (!isSuperuser) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "当前登录用户不是管理员，无权访问机器人客服资源。");
return resp;
}
Page<Chatbot> records = chatbotRes.findWithPagination(
new PageRequest(p, ps, Sort.Direction.DESC, "createtime"));
JsonArray ja = new JsonArray();
for (Chatbot c : records) {
JsonObject o = new JsonObject();
o.addProperty("id", c.getId());
o.addProperty("name", c.getName());
o.addProperty("primaryLanguage", c.getPrimaryLanguage());
o.addProperty("description", c.getDescription());
o.addProperty("fallback", c.getFallback());
o.addProperty("welcome", c.getWelcome());
o.addProperty("workmode", c.getWorkmode());
o.addProperty("channel", c.getChannel());
o.addProperty("snsid", c.getSnsAccountIdentifier());
o.addProperty("enabled", c.isEnabled());
// SNSAccount
SNSAccount snsAccount = snsAccountRes.findBySnsidAndOrgi(c.getSnsAccountIdentifier(), orgi);
if (snsAccount == null) {
chatbotRes.delete(c); // 删除不存在snsAccount的机器人
continue; // 忽略不存在snsAccount的机器人
}
o.addProperty("snsurl", snsAccount.getBaseURL());
// 创建人
User user = userRes.findById(c.getCreater());
if (user != null) {
o.addProperty("creater", c.getCreater());
o.addProperty("creatername", user.getUname());
}
ja.add(o);
}
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
resp.add("data", ja);
resp.addProperty("size", records.getSize()); // 每页条数
resp.addProperty("number", records.getNumber()); // 当前页
resp.addProperty("totalPage", records.getTotalPages()); // 所有页
resp.addProperty("totalElements", records.getTotalElements()); // 所有检索结果数量
return resp;
}
/**
* 删除聊天机器人
*
* @param j
* @param uid
* @param orgi
* @return
*/
private JsonObject delete(final JsonObject j, final String uid, final String orgi) {
JsonObject resp = new JsonObject();
if ((!j.has("id")) || StringUtils.isBlank(j.get("id").getAsString())) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入id。");
return resp;
}
final String id = j.get("id").getAsString();
Chatbot c = chatbotRes.findOne(id);
if (c == null) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，不存在该聊天机器人。");
return resp;
}
// 更新访客网站配置
CousultInvite invite = OnlineUserProxy.consult(c.getSnsAccountIdentifier(), c.getOrgi());
if (invite != null) {
invite.setAi(false);
invite.setAiname(null);
invite.setAisuccesstip(null);
invite.setAifirst(false);
invite.setAiid(null);
consultInviteRes.save(invite);
OnlineUserProxy.cacheConsult(invite);
}
chatbotRes.delete(c);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
resp.addProperty(RestUtils.RESP_KEY_DATA, "删除成功。");
return resp;
}
/**
* 创建聊天机器人
*
* @param j
* @param creater
* @param orgi
* @return
*/
private JsonObject create(final JsonObject j, final String creater, final String orgi) throws Exception {
JsonObject resp = new JsonObject();
String snsid = null;
String workmode = null;
String clientId = null;
String secret = null;
if ((!j.has("clientId")) || StringUtils.isBlank(j.get("clientId").getAsString())) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入【clientId】。");
return resp;
} else {
clientId = j.get("clientId").getAsString();
}
if ((!j.has("secret")) || StringUtils.isBlank(j.get("secret").getAsString())) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入【secret】。");
return resp;
} else {
secret = j.get("secret").getAsString();
}
if (!(j.has("workmode") && Constants.CHATBOT_VALID_WORKMODELS.contains(j.get("workmode").getAsString()))) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入有效【workmode】。");
return resp;
} else {
workmode = j.get("workmode").getAsString();
}
if ((!j.has("snsid")) || StringUtils.isBlank(j.get("snsid").getAsString())) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，未传入【snsid】。");
return resp;
} else {
snsid = j.get("snsid").getAsString();
// #TODO 仅支持webim
if (!snsAccountRes.existsBySnsidAndSnstypeAndOrgi(snsid, Constants.CHANNEL_TYPE_WEBIM, orgi)) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，不存在【snsid】对应的网站渠道。");
return resp;
}
if (chatbotRes.existsBySnsAccountIdentifierAndOrgi(snsid, orgi)) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，该渠道【snsid】已经存在聊天机器人。");
return resp;
}
}
if (chatbotRes.existsByClientIdAndOrgi(clientId, orgi)) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的参数，数据库中存在该聊天机器人。");
return resp;
}
try {
logger.info("create bot with url {}", botServiecProvider);
com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(clientId, secret, botServiecProvider);
if (bot.exists()) { // 该机器人存在，clientId 和 Secret配对成功
// 创建成功
Chatbot c = new Chatbot();
JSONObject botDetails = bot.details();
c.setId(MainUtils.getUUID());
c.setClientId(clientId);
c.setSecret(secret);
c.setBaseUrl(botServiecProvider);
c.setDescription(botDetails.getJSONObject("data").getString("description"));
c.setFallback(botDetails.getJSONObject("data").getString("fallback"));
c.setPrimaryLanguage(botDetails.getJSONObject("data").getString("primaryLanguage"));
c.setName(botDetails.getJSONObject("data").getString("name"));
c.setWelcome(botDetails.getJSONObject("data").getString("welcome"));
c.setCreater(creater);
c.setOrgi(orgi);
c.setChannel(Constants.CHANNEL_TYPE_WEBIM);
c.setSnsAccountIdentifier(snsid);
Date dt = new Date();
c.setCreatetime(dt);
c.setUpdatetime(dt);
c.setWorkmode(workmode);
// 默认不开启
boolean enabled = false;
c.setEnabled(enabled);
// 更新访客网站配置
CousultInvite invite = OnlineUserProxy.consult(c.getSnsAccountIdentifier(), c.getOrgi());
invite.setAi(enabled);
invite.setAifirst(StringUtils.equals(Constants.CHATBOT_CHATBOT_FIRST, workmode));
invite.setAiid(c.getId());
invite.setAiname(c.getName());
invite.setAisuccesstip(c.getWelcome());
consultInviteRes.save(invite);
OnlineUserProxy.cacheConsult(invite);
chatbotRes.save(c);
JsonObject data = new JsonObject();
data.addProperty("id", c.getId());
resp.add(RestUtils.RESP_KEY_DATA, data);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
return resp;
} else {
// 创建失败
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_6);
resp.addProperty(
RestUtils.RESP_KEY_ERROR, "Chatopera云服务：该机器人不存在，请先创建机器人, 登录 https://bot.chatopera.com");
return resp;
}
} catch (ChatbotException e) {
logger.error("bot create error", e);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
resp.addProperty(
RestUtils.RESP_KEY_ERROR,
"Chatopera云服务：无法访问该机器人，请确认【1】该服务器可以访问互联网，【2】该聊天机器人已经创建，【3】clientId和Secret正确设置。");
return resp;
} catch (MalformedURLException e) {
logger.error("bot request error", e);
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "Chatopera云服务：不合法的聊天机器人服务URL。");
return resp;
}
}
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
public class ChatbotConstants {
public static final String BOT_PROVIDER = "BOT_PROVIDER";
public static final String DEFAULT_BOT_PROVIDER = "https://bot.chatopera.com";
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.cc.controller.Handler;
import com.chatopera.cc.exception.CSKefuException;
import com.chatopera.cc.model.Chatbot;
import com.chatopera.cc.model.Organ;
import com.chatopera.cc.model.SNSAccount;
import com.chatopera.cc.model.User;
import com.chatopera.cc.persistence.repository.ChatbotRepository;
import com.chatopera.cc.persistence.repository.SNSAccountRepository;
import com.chatopera.cc.proxy.OrganProxy;
import com.chatopera.cc.proxy.UserProxy;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.SystemEnvHelper;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.stereotype.Controller;
import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.servlet.ModelAndView;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.util.List;
import java.util.Optional;
@Controller
@RequestMapping(value = "/apps/chatbot")
public class ChatbotController extends Handler {
private final static Logger logger = LoggerFactory.getLogger(ChatbotController.class);
@Autowired
private ChatbotRepository chatbotRes;
@Autowired
private SNSAccountRepository snsAccountRes;
@Autowired
private UserProxy userProxy;
@Autowired
private SNSAccountRepository snsAccountRepository;
private final static String botServiecProvider = SystemEnvHelper.getenv(
ChatbotConstants.BOT_PROVIDER, ChatbotConstants.DEFAULT_BOT_PROVIDER);
@RequestMapping(value = "/index")
@Menu(type = "chatbot", subtype = "index", access = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, @Valid final String chatbotid) throws CSKefuException {
logger.info("[index] chatbot id {}", chatbotid);
ModelAndView view = request(super.createAppsTempletResponse("/apps/chatbot/index"));
List<Chatbot> chatbots = chatbotRes.findByOrgi(super.getOrgi(request));
Chatbot currentbot = null;
logger.info("[index] chatbot size {}", chatbots.size());
if (chatbots.size() > 0) {
view.addObject("chatbots", chatbots);
if (StringUtils.isNotBlank(chatbotid)) {
view.addObject("currentbotid", chatbotid);
boolean resolved = false;
for (final Chatbot b : chatbots) {
if (StringUtils.equals(b.getId(), chatbotid)) {
view.addObject("currentbot", b);
currentbot = b;
resolved = true;
break;
}
}
if (!resolved) {
// TODO 优化查到不到Bot的提示
throw new CSKefuException("Can not find target chatbot by id [" + chatbotid + "]");
}
} else {
currentbot = chatbots.get(0);
view.addObject("currentbotid", currentbot.getId());
view.addObject("currentbot", currentbot);
}
}
view.addObject("botServiecProvider", botServiecProvider);
// 增加当前bot的更多信息
if (currentbot != null) {
// 创建人
final User creator = userProxy.findOne(currentbot.getCreater());
if (creator != null) {
view.addObject("creatorname", creator.getUname());
}
// 隶属渠道
if (StringUtils.isNotBlank(currentbot.getSnsAccountIdentifier())) {
snsAccountRepository.findOneBySnsTypeAndSnsIdAndOrgi(
currentbot.getChannel(),
currentbot.getSnsAccountIdentifier(),
currentbot.getOrgi()).ifPresent(p -> {
view.addObject("snsAccountName", p.getName());
view.addObject("snsAccountId", p.getId());
});
}
}
return view;
}
@RequestMapping(value = "/edit")
@Menu(type = "chatbot", subtype = "index", access = true)
public ModelAndView eidt(ModelMap map, HttpServletRequest request, @Valid String id) {
User curruser = super.getUser(request);
ModelAndView view = request(super.createAppsTempletResponse("/apps/chatbot/edit"));
if (id != null) {
Chatbot c = chatbotRes.findOne(id);
SNSAccount snsAccount = snsAccountRes.findBySnsidAndOrgi(c.getSnsAccountIdentifier(), curruser.getOrgi());
view.addObject("snsurl", snsAccount.getBaseURL());
view.addObject("bot", c);
}
view.addObject("id", id);
view.addObject("botServiecProvider", botServiecProvider);
return view;
}
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.cc.acd.AutomaticServiceDist;
import com.chatopera.cc.basic.Constants;
import com.chatopera.cc.basic.MainContext;
import com.chatopera.cc.basic.MainUtils;
import com.chatopera.cc.model.*;
import com.chatopera.cc.persistence.repository.AgentUserRepository;
import com.chatopera.cc.persistence.repository.ChatbotRepository;
import com.chatopera.cc.persistence.repository.OnlineUserRepository;
import com.chatopera.cc.proxy.OnlineUserProxy;
import com.chatopera.cc.socketio.client.NettyClients;
import com.chatopera.cc.socketio.message.AgentStatusMessage;
import com.chatopera.cc.socketio.message.ChatMessage;
import com.chatopera.cc.socketio.message.Message;
import com.chatopera.cc.socketio.util.IMServiceUtils;
import com.chatopera.cc.util.IP;
import com.chatopera.cc.util.IPTools;
import com.corundumstudio.socketio.AckRequest;
import com.corundumstudio.socketio.SocketIOClient;
import com.corundumstudio.socketio.SocketIOServer;
import com.corundumstudio.socketio.annotation.OnConnect;
import com.corundumstudio.socketio.annotation.OnDisconnect;
import com.corundumstudio.socketio.annotation.OnEvent;
import org.apache.commons.lang.StringUtils;
import org.json.JSONObject;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import java.net.InetSocketAddress;
import java.util.Date;
public class ChatbotEventHandler {
private static final Logger logger = LoggerFactory.getLogger(ChatbotEventHandler.class);
protected SocketIOServer server;
private static AgentUserRepository agentUserRes;
private static OnlineUserRepository onlineUserRes;
private static ChatbotRepository chatbotRes;
private static ChatbotProxy chatbotProxy;
@Autowired
public ChatbotEventHandler(SocketIOServer server) {
this.server = server;
}
@OnConnect
public void onConnect(SocketIOClient client) {
try {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String nickname = client.getHandshakeData().getSingleUrlParam("nickname");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
String session = MainUtils.getContextID(client.getHandshakeData().getSingleUrlParam("session"));
String appid = client.getHandshakeData().getSingleUrlParam("appid");
String aiid = client.getHandshakeData().getSingleUrlParam("aiid");
logger.info(
"[onConnect] userid {}, nickname {}, session {}, appid {}, aiid {}", user, nickname, session, appid,
aiid);
client.set("aiid", aiid);
client.set("session", session);
client.set("userid", user);
client.set("appid", appid);
client.set("orgi", orgi);
Date now = new Date();
if (StringUtils.isNotBlank(user)) {
/**
* 加入到 缓存列表
*/
NettyClients.getInstance().putChatbotEventClient(user, client);
CousultInvite invite = OnlineUserProxy.consult(appid, orgi);
/**
* 更新坐席服务类型
*/
IMServiceUtils.shiftOpsType(user, orgi, MainContext.OptType.CHATBOT);
// send out tip
Message tip = new Message();
tip.setMessage("您正在使用机器人客服！");
tip.setMessageType(MainContext.MessageType.MESSAGE.toString());
tip.setCalltype(MainContext.CallType.IN.toString());
tip.setCreatetime(MainUtils.dateFormate.format(now));
client.sendEvent(MainContext.MessageType.STATUS.toString(), tip);
// send out welcome message
if (invite != null) {
Chatbot chatbot = getChatbotRes().findOne(invite.getAiid());
com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
chatbot.getClientId(), chatbot.getSecret(), chatbot.getBaseUrl());
JSONObject details = bot.details();
// 发送欢迎语
if (details.has("rc") &&
details.getInt("rc") == 0) {
ChatMessage welcome = new ChatMessage();
String welcomeTextMessage = details.getJSONObject("data").getString("welcome");
if (StringUtils.isNotBlank(welcomeTextMessage)) {
welcome.setCalltype(MainContext.CallType.OUT.toString());
welcome.setAppid(appid);
welcome.setOrgi(orgi);
welcome.setAiid(aiid);
welcome.setMessage(welcomeTextMessage);
welcome.setTouser(user);
welcome.setMsgtype(MainContext.MessageType.MESSAGE.toString());
welcome.setUserid(user);
welcome.setUsername(invite.getAiname());
welcome.setUpdatetime(System.currentTimeMillis());
client.sendEvent(MainContext.MessageType.MESSAGE.toString(), welcome);
}
// 发送常见问题列表
JSONObject faqhotresp = bot.conversation(user, "__faq_hot_list");
logger.info("faqhot {}", faqhotresp.toString());
if (faqhotresp.getInt("rc") == 0) {
JSONObject faqhotdata = faqhotresp.getJSONObject("data");
if ((!faqhotdata.getBoolean("logic_is_fallback")) &&
faqhotdata.has("string") &&
faqhotdata.has("params")) {
ChatMessage faqhotmsg = new ChatMessage();
faqhotmsg.setCalltype(MainContext.CallType.OUT.toString());
faqhotmsg.setAppid(appid);
faqhotmsg.setOrgi(orgi);
faqhotmsg.setAiid(aiid);
faqhotmsg.setMessage(faqhotdata.getString("string"));
faqhotmsg.setExpmsg(faqhotdata.getJSONArray("params").toString());
faqhotmsg.setTouser(user);
faqhotmsg.setMsgtype(MainContext.MessageType.MESSAGE.toString());
faqhotmsg.setUserid(user);
faqhotmsg.setUsername(invite.getAiname());
faqhotmsg.setUpdatetime(System.currentTimeMillis());
client.sendEvent(MainContext.MessageType.MESSAGE.toString(), faqhotmsg);
}
}
}
}
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
OnlineUser onlineUser = getOnlineUserRes().findOne(user);
if (onlineUser == null) {
onlineUser = new OnlineUser();
onlineUser.setAppid(appid);
if (StringUtils.isNotBlank(nickname)) {
onlineUser.setUsername(nickname);
} else {
onlineUser.setUsername(Constants.GUEST_USER + "_" + MainUtils.genIDByKey(user));
}
onlineUser.setSessionid(session);
onlineUser.setOptype(MainContext.OptType.CHATBOT.toString());
onlineUser.setUserid(user);
onlineUser.setId(user);
onlineUser.setOrgi(orgi);
onlineUser.setChannel(MainContext.ChannelType.WEBIM.toString());
onlineUser.setIp(ip);
onlineUser.setUpdatetime(now);
onlineUser.setLogintime(now);
onlineUser.setCreatetime(now);
IP ipdata = IPTools.getInstance().findGeography(ip);
onlineUser.setCity(ipdata.getCity());
onlineUser.setCountry(ipdata.getCountry());
onlineUser.setProvince(ipdata.getProvince());
onlineUser.setIsp(ipdata.getIsp());
onlineUser.setRegion(ipdata.getRegion());
onlineUser.setStatus(MainContext.OnlineUserStatusEnum.ONLINE.toString());
}
// 在线客服访客咨询记录
AgentUser agentUser = new AgentUser(
onlineUser.getId(),
MainContext.ChannelType.WEBIM.toString(), // callout
onlineUser.getId(),
onlineUser.getUsername(),
MainContext.SYSTEM_ORGI,
appid);
agentUser.setServicetime(now);
agentUser.setCreatetime(now);
agentUser.setUpdatetime(now);
agentUser.setSessionid(session);
agentUser.setRegion(onlineUser.getRegion());
// 聊天机器人处理的请求
agentUser.setOpttype(MainContext.OptType.CHATBOT.toString());
agentUser.setAgentno(aiid); // 聊天机器人ID
agentUser.setAgentname(invite != null ? invite.getAiname() : "机器人客服");
agentUser.setCity(onlineUser.getCity());
agentUser.setProvince(onlineUser.getProvince());
agentUser.setCountry(onlineUser.getCountry());
AgentService agentService = AutomaticServiceDist.processChatbotService(
invite != null ? invite.getAiname() : "机器人客服", agentUser, orgi);
agentUser.setAgentserviceid(agentService.getId());
// 标记为机器人坐席
agentUser.setChatbotops(true);
// 保存到MySQL
getAgentUserRes().save(agentUser);
getOnlineUserRes().save(onlineUser);
}
} catch (Exception e) {
logger.info("[onConnect] error", e);
}
}
// 添加 @OnDisconnect 事件，客户端断开连接时调用，刷新客户端信息
@OnDisconnect
public void onDisconnect(SocketIOClient client) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
if (StringUtils.isNotBlank(user)) {
NettyClients.getInstance().removeChatbotEventClient(
user, MainUtils.getContextID(client.getSessionId().toString()));
OnlineUser onlineUser = MainContext.getCache().findOneOnlineUserByUserIdAndOrgi(user, orgi);
MainContext.getCache().findOneAgentUserByUserIdAndOrgi(user, orgi).ifPresent(p -> {
AutomaticServiceDist.processChatbotService(null, p, orgi);
MainContext.getCache().deleteAgentUserByUserIdAndOrgi(user, orgi);
MainContext.getCache().deleteOnlineUserByIdAndOrgi(user, orgi);
p.setStatus(MainContext.OnlineUserStatusEnum.OFFLINE.toString());
onlineUser.setStatus(MainContext.OnlineUserStatusEnum.OFFLINE.toString());
getAgentUserRes().save(p);
getOnlineUserRes().save(onlineUser);
});
}
client.disconnect();
}
// 消息接收入口，网站有新用户接入对话
@OnEvent(value = "new")
public void onEvent(SocketIOClient client, AckRequest request, Message data) {
}
// 消息接收入口，坐席状态更新
@OnEvent(value = "agentstatus")
public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data) {
logger.info("[onEvent] agentstatus: ", data.getMessage());
}
// 消息接收入口，收发消息，用户向机器人发送消息
@OnEvent(value = "message")
public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data) {
String orgi = client.get("orgi");
String aiid = client.get("aiid");
String user = client.get("userid");
String sessionid = client.get("session");
String appid = client.get("appid");
logger.info("[onEvent] message: session {}, aiid {}, userid {}, dataType {}, appid {}, orgi {}", sessionid, aiid, user, data.getType(), appid, orgi);
// ignore event if dataType is not message.
if (!StringUtils.equals(data.getType(), Constants.IM_MESSAGE_TYPE_MESSAGE)) {
return;
}
MainContext.getCache().findOneAgentUserByUserIdAndOrgi(user, orgi).ifPresent(p -> {
/**
* 以下代码主要用于检查 访客端的字数限制
*/
CousultInvite invite = OnlineUserProxy.consult(data.getAppid(), data.getOrgi());
// ignore event if no invite found.
if (invite == null) {
return;
}
// ignore if Chatbot is turnoff.
if (!invite.isAi()) {
return;
}
Date now = new Date();
if (invite.getMaxwordsnum() > 0) {
if (StringUtils.isNotBlank(data.getMessage()) && data.getMessage().length() > invite.getMaxwordsnum()) {
data.setMessage(data.getMessage().substring(0, invite.getMaxwordsnum()));
}
} else if (StringUtils.isNotBlank(data.getMessage()) && data.getMessage().length() > 300) {
data.setMessage(data.getMessage().substring(0, 300));
}
data.setUsession(user); // 绑定唯一用户
data.setSessionid(sessionid);
data.setMessage(MainUtils.processEmoti(data.getMessage())); // 处理表情
data.setTouser(aiid);
data.setUsername(p.getUsername());
data.setAiid(aiid);
data.setAgentserviceid(p.getAgentserviceid());
data.setChannel(p.getChannel());
data.setContextid(p.getAgentserviceid()); // 一定要设置 ContextID
data.setCalltype(MainContext.CallType.IN.toString());
// 保存并发送消息给访客
getChatbotProxy().createTextMessage(
data,
MainContext.CallType.IN.toString());
// 更新访客咨询记录
p.setUpdatetime(now);
p.setLastmessage(now);
p.setLastmsg(data.getMessage());
getAgentUserRes().save(p);
// 发送消息给Bot
getChatbotProxy().publishMessage(data, Constants.CHATBOT_EVENT_TYPE_CHAT);
});
}
/**
* Lazy load
*
* @return
*/
private AgentUserRepository getAgentUserRes() {
if (agentUserRes == null) {
agentUserRes = MainContext.getContext().getBean(AgentUserRepository.class);
}
return agentUserRes;
}
/**
* Lazy load
*
* @return
*/
private ChatbotProxy getChatbotProxy() {
if (chatbotProxy == null) {
chatbotProxy = MainContext.getContext().getBean(ChatbotProxy.class);
}
return chatbotProxy;
}
private OnlineUserRepository getOnlineUserRes() {
if (onlineUserRes == null) {
onlineUserRes = MainContext.getContext().getBean(OnlineUserRepository.class);
}
return onlineUserRes;
}
private ChatbotRepository getChatbotRes() {
if (chatbotRes == null) {
chatbotRes = MainContext.getContext().getBean(ChatbotRepository.class);
}
return chatbotRes;
}
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.bot.exception.ChatbotException;
import com.chatopera.cc.basic.MainContext;
import com.chatopera.cc.cache.Cache;
import com.chatopera.cc.controller.api.request.RestUtils;
import com.chatopera.cc.socketio.message.ChatMessage;
import com.chatopera.cc.model.Chatbot;
import com.chatopera.cc.persistence.repository.AgentUserRepository;
import com.chatopera.cc.persistence.repository.ChatbotRepository;
import com.chatopera.cc.basic.Constants;
import com.chatopera.cc.util.SerializeUtil;
import com.chatopera.cc.util.SystemEnvHelper;
import org.json.JSONException;
import org.json.JSONObject;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.jms.annotation.JmsListener;
import org.springframework.stereotype.Component;
import java.net.MalformedURLException;
/**
* 发送消息给聊天机器人并处理返回结果
*/
@Component
public class ChatbotEventSubscription {
private final static Logger logger = LoggerFactory.getLogger(ChatbotEventSubscription.class);
@Autowired
private Cache cache;
@Autowired
private AgentUserRepository agentUserRes;
@Autowired
private ChatbotRepository chatbotRes;
private final static String botServiecProvider = SystemEnvHelper.getenv(
ChatbotConstants.BOT_PROVIDER, ChatbotConstants.DEFAULT_BOT_PROVIDER);
@Autowired
private ChatbotProxy chatbotProxy;
/**
* 接收发送消息给聊天机器人的请求
*
* @param payload
*/
@JmsListener(destination = Constants.INSTANT_MESSAGING_MQ_QUEUE_CHATBOT, containerFactory = "jmsListenerContainerQueue")
public void onMessage(final String payload) {
ChatMessage message = SerializeUtil.deserialize(payload);
try {
chat(message);
} catch (MalformedURLException e) {
logger.error("[onMessage] error", e);
} catch (ChatbotException e) {
logger.error("[onMessage] error", e);
}
}
private void chat(final ChatMessage request) throws MalformedURLException, ChatbotException, JSONException {
Chatbot c = chatbotRes
.findOne(request.getAiid());
logger.info(
"[chat] chat request baseUrl {}, chatbot {}, fromUserId {}, textMessage {}", botServiecProvider, c.getName(),
request.getUserid(), request.getMessage());
// Get response from Conversational Engine.
com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
c.getClientId(), c.getSecret(), botServiecProvider);
JSONObject result = bot.conversation(request.getUserid(), request.getMessage());
// parse response
if (result != null) {
logger.info("[chat] chat response {}", result.toString());
if (result.getInt(RestUtils.RESP_KEY_RC) == 0) {
// reply
JSONObject data = result.getJSONObject("data");
ChatMessage resp = new ChatMessage();
resp.setCalltype(MainContext.CallType.OUT.toString());
resp.setAppid(resp.getAppid());
resp.setOrgi(request.getOrgi());
resp.setAiid(request.getAiid());
resp.setMessage(data.getString("string"));
resp.setTouser(request.getUserid());
resp.setAgentserviceid(request.getAgentserviceid());
resp.setMsgtype(request.getMsgtype());
resp.setUserid(request.getUserid());
resp.setType(request.getType());
resp.setChannel(request.getChannel());
if (data.has("params")) {
resp.setExpmsg(data.get("params").toString());
}
resp.setContextid(request.getContextid());
resp.setSessionid(request.getSessionid());
resp.setUsession(request.getUsession());
resp.setUsername(c.getName());
resp.setUpdatetime(System.currentTimeMillis());
// 更新聊天机器人累计值
updateAgentUserWithRespData(request.getUserid(), request.getOrgi(), data);
// 保存并发送
chatbotProxy.saveAndPublish(resp);
} else {
logger.warn("[chat] can not get expected response {}", result.toString());
}
}
}
/**
* 根据聊天机器人返回数据更新agentUser
*
* @param userid
* @param data
*/
private void updateAgentUserWithRespData(final String userid, final String orgi, final JSONObject data) throws JSONException {
cache.findOneAgentUserByUserIdAndOrgi(userid, orgi).ifPresent(p -> {
p.setChatbotround(p.getChatbotround() + 1);
if (data.has("logic_is_unexpected") && data.getBoolean("logic_is_unexpected")) {
p.setChatbotlogicerror(p.getChatbotlogicerror() + 1);
}
agentUserRes.save(p);
});
}
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.cc.activemq.BrokerPublisher;
import com.chatopera.cc.basic.MainContext;
import com.chatopera.cc.cache.Cache;
import com.chatopera.cc.socketio.client.NettyClients;
import com.chatopera.cc.socketio.message.ChatMessage;
import com.chatopera.cc.model.Chatbot;
import com.chatopera.cc.socketio.message.Message;
import com.chatopera.cc.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.persistence.repository.ChatbotRepository;
import com.chatopera.cc.basic.Constants;
import com.chatopera.cc.util.SerializeUtil;
import com.chatopera.cc.util.SystemEnvHelper;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.stereotype.Component;
@Component
public class ChatbotProxy {
private final static Logger logger = LoggerFactory.getLogger(ChatbotProxy.class);
private final static String botServiecProvider = SystemEnvHelper.getenv(
ChatbotConstants.BOT_PROVIDER, ChatbotConstants.DEFAULT_BOT_PROVIDER);
@Autowired
private BrokerPublisher brokerPublisher;
@Autowired
private ChatbotRepository chatbotRes;
@Autowired
private ChatMessageRepository chatMessageRes;
@Autowired
private Cache cache;
/**
* publish Message into ActiveMQ
*
* @param data
* @param eventType
*/
public void publishMessage(final ChatMessage data, final String eventType) {
logger.info("[publishMessage] eventType {}", eventType);
brokerPublisher.send(Constants.INSTANT_MESSAGING_MQ_QUEUE_CHATBOT, SerializeUtil.serialize(data));
}
/**
* 使用chatbotID得到snsid
*
* @param chatbotID
* @return
*/
public static String resolveSnsidWithChatbotID(String chatbotID, String clientId) {
return StringUtils.remove(chatbotID, clientId.toLowerCase() + "_");
}
/**
* @param data
* @param direction
* @return
*/
public Message createMessage(ChatMessage data, String direction) {
if (!cache.findOneAgentUserByUserIdAndOrgi(data.getUserid(), data.getOrgi()).isPresent()) {
return null;
}
// 设置发送消息体
Message outMessage = new Message();
outMessage.setMessage(data.getMessage());
outMessage.setMessageType(data.getMsgtype());
outMessage.setCalltype(direction);
outMessage.setAgentUser(null);
outMessage.setSnsAccount(null);
if (StringUtils.isNotBlank(data.getSuggestmsg())) {
outMessage.setSuggest(data.getSuggest());
}
outMessage.setContextid(data.getContextid());
// FIXME 设置onlineUserName等信息
// outMessage.setFromUser(data.getUserid());
// outMessage.setToUser(data.getTouser());
outMessage.setChannelMessage(data);
outMessage.setCreatetime(Constants.DISPLAY_DATE_FORMATTER.format(data.getCreatetime()));
/**
* 保存消息
*/
chatMessageRes.save(data);
//将消息发送给 访客
NettyClients.getInstance().sendChatbotEventMessage(
data.getUserid(), MainContext.MessageType.MESSAGE.toString(), data);
return outMessage;
}
/**
* 发送聊天机器人消息
*
* @param data
* @param appid
* @param channel
* @param direction
* @param chatype
* @param msgtype
* @param userid
* @return
*/
public Message createMessage(
final ChatMessage data,
final String appid,
final String channel,
final String direction,
final String chatype,
final String msgtype,
final String userid,
final String orgi) {
final Chatbot c = chatbotRes.findBySnsAccountIdentifierAndOrgi(appid, orgi);
if (c == null) // ignore event if chatbot not exist.
{
return null;
}
data.setAiid(c.getId());
data.setOrgi(orgi);
data.setUserid(userid);
data.setAgentserviceid(data.getContextid());
data.setChatype(chatype);
data.setChannel(channel);
data.setMsgtype(msgtype);
data.setUsession(data.getUserid()); //agentUser作为 session id
data.setCalltype(direction);
data.setUpdatetime(System.currentTimeMillis());
return createMessage(data, direction);
}
/**
* 发送文字消息
*
* @param data
* @param direction
* @return
*/
public Message createTextMessage(final ChatMessage data, final String direction) {
data.setMsgtype(MainContext.MediaType.TEXT.toString());
return createMessage(data, direction);
}
/**
* 保存到数据库，发送到ChatMessage
*
* @param resp
*/
public void saveAndPublish(final ChatMessage resp) {
NettyClients.getInstance().sendChatbotEventMessage(
resp.getUserid(), MainContext.MessageType.MESSAGE.toString(), resp);
chatMessageRes.save(resp);
}
}

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/*
* Copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.plugins.chatbot;
import com.chatopera.cc.basic.plugins.IPluginDescriptor;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import java.util.HashMap;
import java.util.Map;
/**
* 定义Plugin存在
*/
public class PluginDescriptor implements IPluginDescriptor {
private final static Logger logger = LoggerFactory.getLogger(PluginDescriptor.class);
private final static String pluginName = "chatbot";
/**
* 获取消息服务的Bean的名字
* 当该方法存在时，加载到消息处理的调用栈 PeerSyncIM 中
*
* @return
*/
@Override
public String getPluginName() {
return pluginName;
}
@Override
public String getIOEventHandler() {
return ChatbotEventHandler.class.getName();
}
@Override
public Map<String, String> getEnvironmentVariables() {
Map<String, String> env = new HashMap<>();
env.put(ChatbotConstants.BOT_PROVIDER, "https://bot.chatopera.com");
return env;
}
}

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#! /bin/bash
###########################################
# Install Plugin
# Copyright (2019) 北京华夏春松科技有限公司
###########################################
# constants
baseDir=$(cd `dirname "$0"`;pwd)
rootDir=$(cd -P $baseDir/..;pwd)
upperDir=$(cd -P $rootDir/..;pwd)
COSINEE_BASEDIR=$(cd -P $upperDir/../..;pwd)
pluginName=$(basename $rootDir)
# functions
# main
[ -z "${BASH_SOURCE[0]}" -o "${BASH_SOURCE[0]}" = "$0" ] || return
cd $rootDir/..
echo "[plugins] path" `pwd`
if [ -d $COSINEE_BASEDIR ]; then
PLUGINS_DIR=$COSINEE_BASEDIR/contact-center/app/src/main/java/com/chatopera/cc/plugins
echo "[plugin] link" $rootDir "as" $pluginName "..."
if [ ! -d $PLUGINS_DIR ]; then
mkdir -p $PLUGINS_DIR
fi
cd $PLUGINS_DIR
pwd
if [ -e $pluginName ]; then
rm -rf $pluginName
fi
echo "[plugin] link source codes"
ln -s $rootDir/classes $pluginName
# Install channel views
if [ -d $rootDir/views/channel/$pluginName ]; then
echo "[plugin] unlink views for channel"
VIEW_ADMIN_CHANNEL=$COSINEE_BASEDIR/contact-center/app/src/main/resources/templates/admin/channel
if [ -d $VIEW_ADMIN_CHANNEL/$pluginName ]; then
rm -rf $VIEW_ADMIN_CHANNEL/$pluginName
fi
cd $VIEW_ADMIN_CHANNEL
ln -s $rootDir/views/channel/$pluginName .
fi
# Install apps view
if [ -d $rootDir/views/apps/$pluginName ]; then
echo "[plugin] unlink views for apps"
VIEW_ADMIN_APPS=$COSINEE_BASEDIR/contact-center/app/src/main/resources/templates/apps
if [ -d $VIEW_ADMIN_APPS/$pluginName ]; then
rm -rf $VIEW_ADMIN_APPS/$pluginName
fi
cd $VIEW_ADMIN_APPS
ln -s $rootDir/views/apps/$pluginName .
fi
echo "[plugin] install done."
else
echo "[error] not found cosinee dir."
exit 2
fi

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#! /bin/bash
###########################################
# Uninstall Plugin
# Copyright (2019) 北京华夏春松科技有限公司
###########################################
# constants
baseDir=$(cd `dirname "$0"`;pwd)
rootDir=$(cd -P $baseDir/..;pwd)
upperDir=$(cd -P $rootDir/..;pwd)
COSINEE_BASEDIR=$(cd -P $upperDir/../..;pwd)
pluginName=$(basename $rootDir)
# functions
# main
[ -z "${BASH_SOURCE[0]}" -o "${BASH_SOURCE[0]}" = "$0" ] || return
cd $rootDir/..
echo "[plugins] path" `pwd`
if [ -d $COSINEE_BASEDIR ]; then
PLUGINS_DIR=$COSINEE_BASEDIR/contact-center/app/src/main/java/com/chatopera/cc/plugins
echo "[plugin] unlink" $pluginName "..."
if [ ! -d $PLUGINS_DIR ]; then
mkdir -p $PLUGINS_DIR
fi
cd $PLUGINS_DIR
if [ -e $pluginName ]; then
rm -rf $pluginName
fi
if [ -d $rootDir/views/channel/$pluginName ]; then
echo "[plugin] unlink views for channel"
VIEW_ADMIN_CHANNEL=$COSINEE_BASEDIR/contact-center/app/src/main/resources/templates/admin/channel
if [ -d $VIEW_ADMIN_CHANNEL/$pluginName ]; then
rm -rf $VIEW_ADMIN_CHANNEL/$pluginName
fi
fi
# Install apps view
if [ -d $rootDir/views/apps/$pluginName ]; then
echo "[plugin] unlink views for apps"
VIEW_ADMIN_APPS=$COSINEE_BASEDIR/contact-center/app/src/main/resources/templates/apps
if [ -d $VIEW_ADMIN_APPS/$pluginName ]; then
rm -rf $VIEW_ADMIN_APPS/$pluginName
fi
fi
echo "[plugin] uninstall done."
else
echo "[error] not found cosinee dir."
exit 2
fi

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<script src="/js/utils.js"></script>
<script src="/js/CSKeFu_Rest_Request.v1.js"></script>
<style>
#create {
margin: 10px;
border-top: 1px solid #EEEEEE;
padding-top: 5px;
}
#create input {
width: 400px;
}
</style>
<div class="row">
<div class="col-lg-12">
<div id="create">
<form class="layui-form uk-form" style="width: 700px;margin: auto;">
<input id="id" type="hidden" name="id" value="${id}">
<div class="layui-form-item">
<label class="layui-form-label">网站渠道</label>
<div class="layui-input-inline">
<#if id!=null>
<input type="text" name="snsurl" required lay-verify="required" value="${snsurl}"
autocomplete="off" class="layui-input" disabled>
<#else>
<select id="snsid" name="snsid" lay-verify="required">
<option></option>
</select>
</#if>
</div>
<div class="layui-form-mid layui-word-aux">智能机器人服务的渠道标识</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">ClientId</label>
<div class="layui-input-inline">
<input type="text" name="clientId" required lay-verify="required" placeholder="请输入ClientId" autocomplete="off"
class="layui-input" value="${bot.clientId}">
</div>
<div class="layui-form-mid layui-word-aux">智能机器人ClientId，还没有？<a href="${botServiecProvider}/dashboard" target="_blank">现在去创建！</a></div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">Secret</label>
<div class="layui-input-inline">
<input type="password" name="secret" required lay-verify="required" placeholder="请输入Secret" autocomplete="off"
class="layui-input" value="${bot.secret}">
</div>
<div class="layui-form-mid layui-word-aux">智能机器人Secret</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">工作模式</label>
<div class="layui-input-inline">
<select name="workmode" lay-verify="required">
<option <#if bot.workmode=="机器人客服优先">selected="selected"</#if>>机器人客服优先</option>
<option <#if bot.workmode=="人工客服优先">selected="selected"</#if>>人工客服优先</option>
</select>
</div>
<div class="layui-form-mid layui-word-aux">来自访客的会话默认以什么方式接待</div>
</div>
<div class="layui-form-item">
<div class="layui-input-inline">
<button class="layui-btn" lay-submit lay-filter="save">保存</button>
</div>
</div>
</form>
</div>
</div>
</div>
<script>
// 保存成功，刷新页面
function submitChatbotSucc(bot) {
if(bot.rc != 0){
submitChatbotFail(bot);
} else {
parent.location.href = "/apps/chatbot/index.html?chatbotid="+bot.data.id;
}
}
// 保存失败
function submitChatbotFail(err){
layer.confirm(err.data||err.error, {
btn: ['关闭'],
icon: 2,
title: '提示'
}, function (popup, layero) {
layer.close(popup)
}, function (popup) {
// 取消方法
});
}
layui.use(['form'], function () {
var form = layui.form();
form.on('submit(save)', function (data) {
var field = data.field;
if (field.id) {
field.ops = 'update';
restApiRequest({
silent: true,
path: "chatbot",
data: field
}).then(submitChatbotSucc, submitChatbotFail);
} else {
field.ops = 'create';
restApiRequest({
path: "chatbot",
data: field
}).then(submitChatbotSucc, submitChatbotFail);
}
return false;
});
if (!$('#id').val()) {
restApiRequest({
path: "chatbot",
silent: true,
data: {
ops: "vacant"
}
}).then(function (data) {
if(data.rc == 0 && data.data.length > 0){
var options = $.map(data.data, function (r) {
return '<option value="' + r.snsid + '">' + r.snsurl + '</option>';
});
$('#snsid').html(options);
form.render('select');
}
}, function(error){
console.log("error", error);
})
}
})
</script>

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<script src="/js/utils.js"></script>
<script src="/js/CSKeFu_Rest_Request.v1.js"></script>
<h1 class="site-h1" style="border-top:1px solid #e6e6e6;">
列表
</h1>
<#if chatbots??>
<ul class="layui-nav layui-nav-tree" lay-filter="chatbots-nav-tree">
<li class="layui-nav-item layui-nav-itemed">
<dl class="layui-nav-child">
<#list chatbots as chatbot>
<dd style="text-align: center;border-bottom:thin solid #F5F5F5; list-style: none;" <#if currentbotid?? && chatbot.id == currentbotid>class="layui-this"</#if>>
<a href="/apps/chatbot/index.html?chatbotid=${chatbot.id}">${chatbot.name}</a>
</dd>
</#list>
</dl>
</li>
</ul>
<#else>
<div class="ukefu-empty" style="background: none">
<i class="layui-icon">&#xe63a;</i>
<div style="">还没有集成智能机器人</div>
</div>
</#if>

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<div class="layui-side layui-bg-black">
<div class="layui-side-scroll">
<#include "/apps/chatbot/include/left.html">
</div>
</div>
<div class="layui-body">
<#if currentbotid??>
<div class="row">
<div class="col-lg-12">
<h1 class="site-h1 ukefu-tab" style="border-top:1px solid #e6e6e6;height:26px;">
<span class="ukefu-bt">
<div class="ukefu-bt-text">
<div class="ukefu-bt-text-title">
智能机器人
</div>
</div>
</span>
<!-- 按钮组件 -->
<div class="ukefu-bt-text-content" style="position: absolute;right: 5px;top: 0px;">
<div class="layui-btn-group ukefu-btn-group">
<button class="layui-btn layui-btn-small" onclick="showChatbotEditDialogue('${currentbotid}')">
<i class="layui-icon">&#xe643;</i> 绑定
</button>
<button class="layui-btn layui-btn-small" onclick="openChatbotBotPlatform('${currentbot.clientId}')">
<i class="layui-icon">&#xe631;</i> 配置
</button>
<button class="layui-btn layui-btn-small" onclick="showChatbotCreateDialogue()">
<i class="layui-icon">&#xe654;</i> 新建
</button>
<button class="layui-btn layui-btn-danger layui-btn-small" onclick="showChatbotDeleteDialogue()">
<i class="layui-icon">&#xe640;</i> 删除
</button>
<button class="layui-btn layui-btn-warm layui-btn-small" onclick="openChatbotIntegrationInfoCenter()">
<i class="layui-icon">&#xe60a;</i> 文档中心
</button>
</div>
</div>
</h1>
</div>
</div>
<!-- 提示 -->
<div class="row" style="padding-left:5px;">
<div class="row">
<blockquote class="layui-elem-quote">
<p>智能机器人用于在访客端实现机器人客服，具体使用参考文档中心<a href="https://docs.chatopera.com/products/cskefu/work-chatbot.html" target="_blank">《春松客服机器人客服》</a>。
</p>
</blockquote>
</div>
</div>
<!-- 工作状态 -->
<div class="row" style="padding:5px;">
<div class="col-lg-12">
<fieldset class="layui-elem-field layui-field-title">
<legend>工作状态</legend>
<div class="layui-field-box">
<blockquote class="layui-elem-quote layui-quote-nm">
<p>在开启状态下，在访客端可以看到【智能坐席】对话窗口并与机器人客服对话。</p>
</blockquote>
<form class="layui-form" action="">
<div class="layui-form-item">
<div class="layui-input-block">
<input type="checkbox" lay-filter="bot-workstatus" name="switch" lay-skin="switch" lay-text="启用|禁用" <#if currentbot.enabled>checked</#if>>
</div>
<!-- <div class="layui-form-mid layui-word-aux">在开启状态下，在访客端可以看到【智能坐席】对话窗口并与机器人客服对话。</div>-->
</div>
</form>
</div>
</fieldset>
</div>
</div>
<!-- 绑定 -->
<div class="row" style="padding-left:5px;">
<div class="col-lg-12">
<fieldset class="layui-elem-field layui-field-title">
<legend>绑定</legend>
<div class="layui-field-box">
<blockquote class="layui-elem-quote layui-quote-nm">
<p>以下信息为春松客服使用该智能机器人集成的信息，去<a href="javascript:void(0)" onclick="showChatbotEditDialogue('${currentbotid}')">设置</a>。</p>
</blockquote>
<table class="layui-table" lay-even lay-skin="nob">
<colgroup>
<col width="150">
<col width="200">
<col width="400">
</colgroup>
<tbody>
<tr>
<td>渠道</td>
<td>
<#if currentbot.channel == "webim">
网站
<#elseif currentbot.channel == "skype">
Skype
<#elseif currentbot.channel == "callout">
外呼
<#else>
未知渠道类型
</#if>
</td>
<td><p style="color: #9C9C9C">访客接入的方式</p></td>
</tr>
<tr>
<td>渠道名称</td>
<td>${snsAccountName!""}</td>
<td><p style="color: #9C9C9C">限定了智能机器人出现的渠道标识。</p></td>
</tr>
<tr>
<td>创建人</td>
<td>${creatorname!"未知"}</td>
<td><p style="color: #9C9C9C">创建人初次设定了智能机器人。</p></td>
</tr>
<tr>
<td>工作模式</td>
<td>
${currentbot.workmode}
</td>
<td><p style="color: #9C9C9C">工作模式有机器人优先和人工坐席优先两种，这决定了访客连线后默认对接的方式。</p></td>
</tr>
</tbody>
</table>
</div>
</fieldset>
</div>
</div>
<!-- 配置 -->
<div class="row" style="padding:5px;">
<div class="col-lg-12">
<fieldset class="layui-elem-field layui-field-title">
<legend>配置</legend>
<div class="layui-field-box">
<blockquote class="layui-elem-quote layui-quote-nm">
<p><a href="javascript:void(0)" onclick="openChatbotBotPlatform('${currentbot.clientId}')">进入Chatopera云服务</a>设置以下信息及知识库、多轮对话、意图识别、使用情况分析和对话历史等信息。</p>
</blockquote>
<table class="layui-table" lay-even lay-skin="nob">
<colgroup>
<col width="150">
<col width="200">
<col width="300">
</colgroup>
<tbody>
<tr>
<td>描述</td>
<td>${currentbot.description}</td>
<td><p style="color: #9C9C9C">智能机器人的描述，侧重于业务，访客不会看到该信息。</p></td>
</tr>
<tr>
<td>欢迎语</td>
<td>${currentbot.welcome}</td>
<td><p style="color: #9C9C9C">与访客建立连接后，智能机器人发送的打招呼信息。</p></td>
</tr>
<tr>
<td>兜底回复</td>
<td>${currentbot.fallback}</td>
<td><p style="color: #9C9C9C">当智能机器人不清楚如何回复时的回复。</p></td>
</tr>
</tbody>
</table>
</div>
</fieldset>
</div>
</div>
<#else>
<div class="row">
<div class="col-lg-12">
<h1 class="site-h1 ukefu-tab" style="border-top:1px solid #e6e6e6;height:26px;">
<span class="ukefu-bt">
<div class="ukefu-bt-text">
<div class="ukefu-bt-text-title">
智能机器人
</div>
</div>
</span>
<!-- 按钮组件 -->
<div class="ukefu-bt-text-content" style="position: absolute;right: 5px;top: 0px;">
<div class="layui-btn-group ukefu-btn-group">
<button class="layui-btn layui-btn-small" onclick="showChatbotCreateDialogue()">
<i class="layui-icon">&#xe654;</i> 新建
</button>
<button class="layui-btn layui-btn-small" onclick="openChatbotBotPlatform()">
<i class="csfont">&#xe602;</i> 登录Chatopera云服务
</button>
<button class="layui-btn layui-btn-warm layui-btn-small" onclick="openChatbotIntegrationInfoCenter()">
<i class="layui-icon">&#xe60a;</i> 文档中心
</button>
</div>
</div>
</h1>
</div>
</div>
<div class="row" style="padding:5px;">
<div class="col-lg-12">
还没有智能机器人，<a href="javascript:void(0)" onclick="showChatbotCreateDialogue()">现在去创建！</a>
</div>
</div>
</#if>
</div>
<script>
// 打开文档中心
function openChatbotIntegrationInfoCenter(){
window.open("https://docs.chatopera.com/products/cskefu/work-chatbot.html", "_blank");
}
// 展示编辑机器人的窗口
function showChatbotEditDialogue(chatbotid) {
console.log("showChatbotEditDialogue", chatbotid);
layer.open({
title: '编辑智能机器人',
type: 2,
area: ['800px', '450px'],
content: 'edit.html?id=' + chatbotid
})
}
// 展示创建机器人的对话框
function showChatbotCreateDialogue() {
layer.open({
title: '集成智能机器人',
type: 2,
area: ['800px', '450px'],
content: 'edit.html'
})
}
// 删除机器人
function showChatbotDeleteDialogue() {
var lindex = layer.confirm('请确认是否删除？', {
btn: ['确认', '删除']
}, function () {
return restApiRequest({
path: "chatbot",
data: {
ops: 'delete',
id: '${currentbotid}'
}
}).then(function (result) {
// 刷新页面
layer.close(lindex);
setTimeout(function () {
location.href = "/apps/chatbot/index.html";
}, 300);
}, function (reason) {
// TODO 提示错误
console.log("[ChatbotDelete] error: ", reason);
layer.close(lindex);
});
}, function () {
layer.close(lindex);
});
}
// 打开机器人管理地址
function openChatbotBotPlatform(chatbotid){
var botMgrUrl = "${botServiecProvider}";
if(chatbotid){
botMgrUrl = "${botServiecProvider}/dashboard/clients/"+chatbotid+"/control-center";
}
window.open(botMgrUrl, "_blank");
}
// 设置机器人工作状态
function setChatbotWorkstatus(id, workstatus){
restApiRequest({
path: "chatbot",
data: {
ops: workstatus?"enable":"disable",
id: id
}
});
}
layui.use(['form'], function(){
var form = layui.form();
form.render();
form.on('switch(bot-workstatus)', function (data) {
setChatbotWorkstatus('${currentbotid}', data.elem.checked);
});
});
</script>

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public/plugins/scripts/install-all.sh Executable file
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#! /bin/bash
###########################################
# Install All public plugins
# Copyright (2019) 北京华夏春松科技有限公司
###########################################
# constants
baseDir=$(cd `dirname "$0"`;pwd)
# functions
function install_plugin(){
echo "Install plugin" $1 "..."
cd $baseDir/../$1
if [ -f ./scripts/install.sh ]; then
./scripts/install.sh
else
echo "[WARN] not exist command" $baseDir/../$1/scripts/install.sh
fi
cd $baseDir/..
}
# main
[ -z "${BASH_SOURCE[0]}" -o "${BASH_SOURCE[0]}" = "$0" ] || return
cd $baseDir/..
echo "Inspect plugins -->" `pwd`
for x in `ls .`; do
if [ $x != "scripts" ] && [ -d ./$x ]; then
install_plugin $x
echo -e "\n"
fi
done

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public/plugins/scripts/uninstall-all.sh Executable file
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#! /bin/bash
###########################################
# Uninstall all public plugins
# Copyright (2019) 北京华夏春松科技有限公司
###########################################
# constants
baseDir=$(cd `dirname "$0"`;pwd)
# functions
function uninstall_plugin(){
echo "Uninstall plugin" $1 "..."
cd $baseDir/../$1
if [ -f ./scripts/uninstall.sh ]; then
./scripts/uninstall.sh
else
echo "[WARN] not exist command" $baseDir/../$1/scripts/uninstall.sh
fi
cd $baseDir/..
}
# main
[ -z "${BASH_SOURCE[0]}" -o "${BASH_SOURCE[0]}" = "$0" ] || return
cd $baseDir/..
echo "Inspect plugins -->" `pwd`
for x in `ls .`; do
if [ $x != "scripts" ] && [ -d ./$x ]; then
uninstall_plugin $x
echo -e "\n"
fi
done