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Merge branch 'develop' of github.com:cskefu/cskefu into develop

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This commit is contained in:
Hai Liang Wang 2023-11-02 15:14:20 +08:00
commit fdfff6ab13
1 changed files with 21 additions and 3 deletions
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24
contact-center/app/src/main/java/com/cskefu/cc/acd/ACDPolicyService.java
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@ -27,8 +27,10 @@ import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Component;
import org.springframework.util.CollectionUtils;
import java.util.*;
import java.util.stream.Collectors;
/**
* 坐席自动分配策略集
@ -58,6 +60,8 @@ public class ACDPolicyService {
@Autowired
private OrganProxy organProxy;
@Autowired
private OrganRepository organRepository;
/**
* 载入坐席 ACD策略配置
*
@ -85,12 +89,26 @@ public class ACDPolicyService {
if ((sessionConfig = cache.findOneSessionConfig(organid)) == null) {
sessionConfig = sessionConfigRes.findBySkill(organid);
if (sessionConfig == null) {
sessionConfig = new SessionConfig();
List<Organ> list = organRepository.findAll();
if (CollectionUtils.isEmpty(list)) {
return new SessionConfig();
} else {
Map<String, String> map = list.stream().collect(Collectors.toMap(item -> item.getId(), item -> item.getParent()));
List<SessionConfig> configList = sessionConfigRes.findAll();
if (CollectionUtils.isEmpty(configList)) {
return new SessionConfig();
} else {
Map<String, SessionConfig> skillMap = configList.stream().collect(Collectors.toMap(item -> item.getSkill(), item -> item));
if (map.get(organid) == null || skillMap.get(map.get(organid)) == null) {
return new SessionConfig();
}
return skillMap.get(map.get(organid));
}
}
} else {
cache.putSessionConfig(sessionConfig, organid);
}
}
return sessionConfig;
}
@ -394,4 +412,4 @@ public class ACDPolicyService {
return agentUserRes.countByAgentnoAndStatusAndSkill(agentStatus.getAgentno(), MainContext.AgentUserStatusEnum.INSERVICE.toString(), skill);
}
}
}