diff --git a/contact-frontend/README.md b/contact-frontend/README.md
index 81a1428e..63edd905 100644
--- a/contact-frontend/README.md
+++ b/contact-frontend/README.md
@@ -21,7 +21,7 @@
 │   │   │   ├── dashboard     # 工作台相关
 │   │   │   ├── chat          # 客服对话聊天相关
 │   │   │   ├── worker-order  # 工单模块
-│   │   │   ├── seats         # 坐席模块
+│   │   │   ├── agents         # 坐席模块
 │   │   │   ├── organization  # 组织设置模块
 │   │   │   ├── setting       # 设置相关
 │   │   │   ├── enterprise    # 企业设置模块
diff --git a/contact-frontend/packages/apps/web/package.json b/contact-frontend/packages/apps/web/package.json
index 2652a58e..6bd54d5c 100644
--- a/contact-frontend/packages/apps/web/package.json
+++ b/contact-frontend/packages/apps/web/package.json
@@ -16,7 +16,7 @@
     "@cskefu/services-auth": "*",
     "@cskefu/services-chat": "*",
     "@cskefu/services-dashboard": "*",
-    "@cskefu/services-seats": "*",
+    "@cskefu/services-agents": "*",
     "@cskefu/services-organization": "*",
     "@cskefu/services-setting": "*",
     "@cskefu/services-system": "*",
diff --git a/contact-frontend/packages/apps/web/src/layouts/NavLayout.vue b/contact-frontend/packages/apps/web/src/layouts/NavLayout.vue
index ec780d50..49fbe746 100644
--- a/contact-frontend/packages/apps/web/src/layouts/NavLayout.vue
+++ b/contact-frontend/packages/apps/web/src/layouts/NavLayout.vue
@@ -25,7 +25,7 @@ const navigations = [
   { label: '首页', value: ROUTE_NAME.DASHBOARD_INDEX },
   { label: '对话', value: ROUTE_NAME.CHAT_INDEX },
   { label: '工单', value: ROUTE_NAME.WORK_ORDER_INDEX },
-  { label: '坐席', value: ROUTE_NAME.SEATS_INDEX },
+  { label: '坐席', value: ROUTE_NAME.AGENTS_INDEX },
   { label: '组织', value: ROUTE_NAME.ORGANIZATION_INDEX },
   { label: '设置', value: ROUTE_NAME.SETTING_INDEX },
 ]
@@ -53,8 +53,8 @@ switch (path) {
   case 'work-order':
     currentPath.value = ROUTE_NAME.WORK_ORDER_INDEX
     break
-  case 'seats':
-    currentPath.value = ROUTE_NAME.SEATS_INDEX
+  case 'agents':
+    currentPath.value = ROUTE_NAME.AGENTS_INDEX
     break
   case 'organization':
     currentPath.value = ROUTE_NAME.ORGANIZATION_INDEX
diff --git a/contact-frontend/packages/apps/web/src/router/index.ts b/contact-frontend/packages/apps/web/src/router/index.ts
index 99945fb9..3a7703b2 100644
--- a/contact-frontend/packages/apps/web/src/router/index.ts
+++ b/contact-frontend/packages/apps/web/src/router/index.ts
@@ -6,7 +6,7 @@ import { routes as authRoutes } from '@cskefu/services-auth'
 import { routes as dashboardRoutes } from '@cskefu/services-dashboard'
 import { routes as settingRoutes } from '@cskefu/services-setting'
 import { routes as systemRoutes } from '@cskefu/services-system'
-import { routes as seatsRoutes } from '@cskefu/services-seats'
+import { routes as agentsRoutes } from '@cskefu/services-agents'
 import { routes as organizationRoutes } from '@cskefu/services-organization'
 import { routes as chatRoutes } from '@cskefu/services-chat'
 import { routes as workOrderRoutes } from '@cskefu/services-work-order'
@@ -35,7 +35,7 @@ const routes: RouteRecordRaw[] = [
       ...dashboardRoutes,
       ...chatRoutes,
       ...workOrderRoutes,
-      ...seatsRoutes,
+      ...agentsRoutes,
       ...organizationRoutes,
       ...settingRoutes,
       ...systemRoutes,
diff --git a/contact-frontend/packages/modules/models/src/routes.ts b/contact-frontend/packages/modules/models/src/routes.ts
index 361d4679..401f0d8b 100644
--- a/contact-frontend/packages/modules/models/src/routes.ts
+++ b/contact-frontend/packages/modules/models/src/routes.ts
@@ -26,15 +26,15 @@ export enum ROUTE_NAME {
   WORK_ORDER_INDEX = 'WORK_ORDER_INDEX',
 
   // 坐席模块
-  SEATS_INDEX = 'SEATS_INDEX',
-  SEATS_DASHBOARD_INDEX = 'SEATS_DASHBOARD_INDEX', // 坐席看板
-  SEATS_CHATMANAGE_INDEX = 'SEATS_CHATMANAGE_INDEX', // 会话管理
-  SEATS_LEAVEMANAGE_INDEX = 'SEATS_LEAVEMANAGE_INDEX', // 留言管理
-  SEATS_SEATSMANAGE_INDEX = 'SEATS_SEATSMANAGE_INDEX', // 坐席管理
-  SEATS_ROBOT_INDEX = 'SEATS_ROBOT_INDEX', // 机器人管理
-  SEATS_ROBOT_DASHBOARD_INDEX = 'SEATS_ROBOTMANAGE_DASHBOARD_INDEX', // 机器人数据统计
-  SEATS_ROBOT_MANAGE_INDEX = 'SEATS_ROBOTMANAGE_MANAGE_INDEX', // 机器人管理
-  SEATS_ROBOT_SETTING_INDEX = 'SEATS_ROBOT_SETTING_INDEX', // 机器人设置
+  AGENTS_INDEX = 'AGENTS_INDEX',
+  AGENTS_DASHBOARD_INDEX = 'AGENTS_DASHBOARD_INDEX', // 坐席看板
+  AGENTS_CHATMANAGE_INDEX = 'AGENTS_CHATMANAGE_INDEX', // 会话管理
+  AGENTS_LEAVEMANAGE_INDEX = 'AGENTS_LEAVEMANAGE_INDEX', // 留言管理
+  AGENTS_AGENTSMANAGE_INDEX = 'AGENTS_AGENTSMANAGE_INDEX', // 坐席管理
+  AGENTS_ROBOT_INDEX = 'AGENTS_ROBOT_INDEX', // 机器人管理
+  AGENTS_ROBOT_DASHBOARD_INDEX = 'AGENTS_ROBOTMANAGE_DASHBOARD_INDEX', // 机器人数据统计
+  AGENTS_ROBOT_MANAGE_INDEX = 'AGENTS_ROBOTMANAGE_MANAGE_INDEX', // 机器人管理
+  AGENTS_ROBOT_SETTING_INDEX = 'AGENTS_ROBOT_SETTING_INDEX', // 机器人设置
 
   // 组织管理模块
   ORGANIZATION_INDEX = 'ORGANIZATION_INDEX',
diff --git a/contact-frontend/packages/modules/services/seats/README.md b/contact-frontend/packages/modules/services/agents/README.md
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/README.md
rename to contact-frontend/packages/modules/services/agents/README.md
diff --git a/contact-frontend/packages/modules/services/seats/package.json b/contact-frontend/packages/modules/services/agents/package.json
similarity index 93%
rename from contact-frontend/packages/modules/services/seats/package.json
rename to contact-frontend/packages/modules/services/agents/package.json
index 85ec8cba..40c4fcac 100644
--- a/contact-frontend/packages/modules/services/seats/package.json
+++ b/contact-frontend/packages/modules/services/agents/package.json
@@ -1,5 +1,5 @@
 {
-  "name": "@cskefu/services-seats",
+  "name": "@cskefu/services-agents",
   "private": true,
   "version": "0.0.0",
   "type": "module",
diff --git a/contact-frontend/packages/modules/services/seats/src/index.ts b/contact-frontend/packages/modules/services/agents/src/index.ts
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/src/index.ts
rename to contact-frontend/packages/modules/services/agents/src/index.ts
diff --git a/contact-frontend/packages/modules/services/seats/src/layouts/MenusLayout.vue b/contact-frontend/packages/modules/services/agents/src/layouts/MenusLayout.vue
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/src/layouts/MenusLayout.vue
rename to contact-frontend/packages/modules/services/agents/src/layouts/MenusLayout.vue
diff --git a/contact-frontend/packages/modules/services/seats/src/routes/index.ts b/contact-frontend/packages/modules/services/agents/src/routes/index.ts
similarity index 78%
rename from contact-frontend/packages/modules/services/seats/src/routes/index.ts
rename to contact-frontend/packages/modules/services/agents/src/routes/index.ts
index 450fbc28..5ab6052d 100644
--- a/contact-frontend/packages/modules/services/seats/src/routes/index.ts
+++ b/contact-frontend/packages/modules/services/agents/src/routes/index.ts
@@ -12,14 +12,14 @@ import {
 
 const routes: RouteRecordRaw[] = [
   {
-    path: '/seats',
-    name: ROUTE_NAME.SEATS_INDEX,
+    path: '/agents',
+    name: ROUTE_NAME.AGENTS_INDEX,
     component: Layout,
-    redirect: '/seats/index',
+    redirect: '/agents/index',
     children: [
       {
         path: 'index',
-        name: ROUTE_NAME.SEATS_DASHBOARD_INDEX,
+        name: ROUTE_NAME.AGENTS_DASHBOARD_INDEX,
         component: () => import('../views/HomeView.vue'),
         meta: {
           title: '坐席看板',
@@ -29,7 +29,7 @@ const routes: RouteRecordRaw[] = [
       },
       {
         path: 'chat-manage',
-        name: ROUTE_NAME.SEATS_CHATMANAGE_INDEX,
+        name: ROUTE_NAME.AGENTS_CHATMANAGE_INDEX,
         component: () => import('../views/HomeView.vue'),
         meta: {
           title: '会话管理',
@@ -39,7 +39,7 @@ const routes: RouteRecordRaw[] = [
       },
       {
         path: 'leave-message',
-        name: ROUTE_NAME.SEATS_LEAVEMANAGE_INDEX,
+        name: ROUTE_NAME.AGENTS_LEAVEMANAGE_INDEX,
         component: () => import('../views/HomeView.vue'),
         meta: {
           title: '留言管理',
@@ -48,8 +48,8 @@ const routes: RouteRecordRaw[] = [
         },
       },
       {
-        path: 'seats-manage',
-        name: ROUTE_NAME.SEATS_SEATSMANAGE_INDEX,
+        path: 'agents-manage',
+        name: ROUTE_NAME.AGENTS_AGENTSMANAGE_INDEX,
         component: () => import('../views/HomeView.vue'),
         meta: {
           title: '坐席管理',
@@ -59,15 +59,16 @@ const routes: RouteRecordRaw[] = [
       },
       {
         path: 'robot',
-        name: ROUTE_NAME.SEATS_ROBOT_INDEX,
+        name: ROUTE_NAME.AGENTS_ROBOT_INDEX,
         meta: {
           title: '机器人管理',
           icon: HardwareChip,
+          requiresAuth: false,
         },
         children: [
           {
             path: 'dashboard',
-            name: ROUTE_NAME.SEATS_ROBOT_DASHBOARD_INDEX,
+            name: ROUTE_NAME.AGENTS_ROBOT_DASHBOARD_INDEX,
             component: () => import('../views/HomeView.vue'),
             meta: {
               title: '数据统计',
@@ -76,7 +77,7 @@ const routes: RouteRecordRaw[] = [
           },
           {
             path: 'manage',
-            name: ROUTE_NAME.SEATS_ROBOT_MANAGE_INDEX,
+            name: ROUTE_NAME.AGENTS_ROBOT_MANAGE_INDEX,
             component: () => import('../views/HomeView.vue'),
             meta: {
               title: '机器人管理',
@@ -85,7 +86,7 @@ const routes: RouteRecordRaw[] = [
           },
           {
             path: 'setting',
-            name: ROUTE_NAME.SEATS_ROBOT_SETTING_INDEX,
+            name: ROUTE_NAME.AGENTS_ROBOT_SETTING_INDEX,
             component: () => import('../views/HomeView.vue'),
             meta: {
               title: '机器人设置',
diff --git a/contact-frontend/packages/modules/services/seats/src/shims-vue-global.d.ts b/contact-frontend/packages/modules/services/agents/src/shims-vue-global.d.ts
similarity index 62%
rename from contact-frontend/packages/modules/services/seats/src/shims-vue-global.d.ts
rename to contact-frontend/packages/modules/services/agents/src/shims-vue-global.d.ts
index 058c8de4..431e298f 100644
--- a/contact-frontend/packages/modules/services/seats/src/shims-vue-global.d.ts
+++ b/contact-frontend/packages/modules/services/agents/src/shims-vue-global.d.ts
@@ -1,4 +1,4 @@
-import { ComponentCustomProperties } from './shims-vue-global.d';
+import { ComponentCustomProperties } from './shims-vue-global';
 
 declare module "vue" {
   export interface ComponentCustomProperties {
diff --git a/contact-frontend/packages/modules/services/seats/src/shims-vue-routes.d.ts b/contact-frontend/packages/modules/services/agents/src/shims-vue-routes.d.ts
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/src/shims-vue-routes.d.ts
rename to contact-frontend/packages/modules/services/agents/src/shims-vue-routes.d.ts
diff --git a/contact-frontend/packages/modules/services/agents/src/views/HomeView.vue b/contact-frontend/packages/modules/services/agents/src/views/HomeView.vue
new file mode 100644
index 00000000..e8cf7947
--- /dev/null
+++ b/contact-frontend/packages/modules/services/agents/src/views/HomeView.vue
@@ -0,0 +1,3 @@
+<template>
+  <div>agents home</div>
+</template>
diff --git a/contact-frontend/packages/modules/services/seats/tsconfig.json b/contact-frontend/packages/modules/services/agents/tsconfig.json
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/tsconfig.json
rename to contact-frontend/packages/modules/services/agents/tsconfig.json
diff --git a/contact-frontend/packages/modules/services/seats/tsconfig.node.json b/contact-frontend/packages/modules/services/agents/tsconfig.node.json
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/tsconfig.node.json
rename to contact-frontend/packages/modules/services/agents/tsconfig.node.json
diff --git a/contact-frontend/packages/modules/services/seats/vite.config.ts b/contact-frontend/packages/modules/services/agents/vite.config.ts
similarity index 100%
rename from contact-frontend/packages/modules/services/seats/vite.config.ts
rename to contact-frontend/packages/modules/services/agents/vite.config.ts
diff --git a/contact-frontend/packages/modules/services/seats/src/views/HomeView.vue b/contact-frontend/packages/modules/services/seats/src/views/HomeView.vue
deleted file mode 100644
index d8ef020b..00000000
--- a/contact-frontend/packages/modules/services/seats/src/views/HomeView.vue
+++ /dev/null
@@ -1,3 +0,0 @@
-<template>
-  <div>seats home</div>
-</template>
diff --git a/contact-frontend/pnpm-lock.yaml b/contact-frontend/pnpm-lock.yaml
index 37fdd2d1..21c4130d 100644
--- a/contact-frontend/pnpm-lock.yaml
+++ b/contact-frontend/pnpm-lock.yaml
@@ -108,6 +108,9 @@ importers:
       '@cskefu/models':
         specifier: '*'
         version: link:../../modules/models
+      '@cskefu/services-agents':
+        specifier: '*'
+        version: link:../../modules/services/agents
       '@cskefu/services-auth':
         specifier: '*'
         version: link:../../modules/services/auth
@@ -123,9 +126,6 @@ importers:
       '@cskefu/services-organization':
         specifier: '*'
         version: link:../../modules/services/organization
-      '@cskefu/services-seats':
-        specifier: '*'
-        version: link:../../modules/services/seats
       '@cskefu/services-setting':
         specifier: '*'
         version: link:../../modules/services/setting
@@ -173,6 +173,43 @@ importers:
 
   packages/modules/models: {}
 
+  packages/modules/services/agents:
+    dependencies:
+      '@cskefu/assets':
+        specifier: '*'
+        version: link:../../../assets
+      '@cskefu/i18n':
+        specifier: '*'
+        version: link:../../i18n
+      '@cskefu/logic':
+        specifier: '*'
+        version: link:../../logic
+      '@cskefu/mocks':
+        specifier: '*'
+        version: link:../../mocks
+      '@cskefu/models':
+        specifier: '*'
+        version: link:../../models
+      '@cskefu/shared-ui':
+        specifier: '*'
+        version: link:../../../shared/ui
+      '@cskefu/shared-utils':
+        specifier: '*'
+        version: link:../../../shared/utils
+    devDependencies:
+      '@cskefu/setup-tailwind':
+        specifier: '*'
+        version: link:../../../../tools/setup-tailwind
+      autoprefixer:
+        specifier: ^10.4.14
+        version: 10.4.14(postcss@8.4.26)
+      postcss:
+        specifier: ^8.4.26
+        version: 8.4.26
+      tailwindcss:
+        specifier: ^3.3.3
+        version: 3.3.3
+
   packages/modules/services/auth:
     dependencies:
       '@cskefu/assets':
@@ -358,43 +395,6 @@ importers:
         specifier: ^3.3.3
         version: 3.3.3
 
-  packages/modules/services/seats:
-    dependencies:
-      '@cskefu/assets':
-        specifier: '*'
-        version: link:../../../assets
-      '@cskefu/i18n':
-        specifier: '*'
-        version: link:../../i18n
-      '@cskefu/logic':
-        specifier: '*'
-        version: link:../../logic
-      '@cskefu/mocks':
-        specifier: '*'
-        version: link:../../mocks
-      '@cskefu/models':
-        specifier: '*'
-        version: link:../../models
-      '@cskefu/shared-ui':
-        specifier: '*'
-        version: link:../../../shared/ui
-      '@cskefu/shared-utils':
-        specifier: '*'
-        version: link:../../../shared/utils
-    devDependencies:
-      '@cskefu/setup-tailwind':
-        specifier: '*'
-        version: link:../../../../tools/setup-tailwind
-      autoprefixer:
-        specifier: ^10.4.14
-        version: 10.4.14(postcss@8.4.26)
-      postcss:
-        specifier: ^8.4.26
-        version: 8.4.26
-      tailwindcss:
-        specifier: ^3.3.3
-        version: 3.3.3
-
   packages/modules/services/setting:
     dependencies:
       '@cskefu/assets':