diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentAuditController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentAuditController.java
index 507b899d..751bf5ec 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentAuditController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentAuditController.java
@@ -276,6 +276,11 @@ public class AgentAuditController extends Handler {
 
         if (agentUser != null) {
             view.addObject("curagentuser", agentUser);
+
+            CousultInvite invite = OnlineUserProxy.consult(agentUser.getAppid(), agentUser.getOrgi());
+            if (invite != null) {
+                view.addObject("ccaAisuggest", invite.isAisuggest());
+            }
             view.addObject("inviteData", OnlineUserProxy.consult(agentUser.getAppid(), agentUser.getOrgi()));
             List<AgentUserTask> agentUserTaskList = agentUserTaskRes.findByIdAndOrgi(id, orgi);
             if (agentUserTaskList.size() > 0) {
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentController.java
index d7c509ed..06c2bfde 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentController.java
@@ -262,7 +262,7 @@
          User logined = super.getUser(request);
          view.addObject(
                  "agentUserList", agentUserRes.findByAgentnoAndOrgi(logined.getId(), logined.getOrgi(),
-                                                                    new Sort(Direction.DESC, "status")));
+                         new Sort(Direction.DESC, "status")));
          List<AgentUser> agentUserList = agentUserRes.findByUseridAndOrgi(userid, logined.getOrgi());
          view.addObject(
                  "curagentuser", agentUserList != null && agentUserList.size() > 0 ? agentUserList.get(0) : null);
@@ -317,7 +317,7 @@
              String id,
              String search,
              String condition
-                                        ) throws IOException, TemplateException {
+     ) throws IOException, TemplateException {
          String mainagentuserconter = "/apps/agent/mainagentusersearch";
          ModelAndView view = request(super.createRequestPageTempletResponse(mainagentuserconter));
          AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request));
@@ -386,6 +386,11 @@
 
          if (agentUser != null) {
              view.addObject("curagentuser", agentUser);
+
+             CousultInvite invite = OnlineUserProxy.consult(agentUser.getAppid(), agentUser.getOrgi());
+             if (invite != null) {
+                 view.addObject("aisuggest", invite.isAisuggest());
+             }
              view.addObject("inviteData", OnlineUserProxy.consult(agentUser.getAppid(), agentUser.getOrgi()));
              List<AgentUserTask> agentUserTaskList = agentUserTaskRes.findByIdAndOrgi(id, orgi);
              if (agentUserTaskList.size() > 0) {
@@ -405,8 +410,8 @@
              view.addObject(
                      "agentUserMessageList",
                      this.chatMessageRes.findByUsessionAndOrgi(agentUser.getUserid(), orgi,
-                                                               new PageRequest(0, 20, Direction.DESC,
-                                                                               "updatetime")));
+                             new PageRequest(0, 20, Direction.DESC,
+                                     "updatetime")));
              AgentService agentService = null;
              if (StringUtils.isNotBlank(agentUser.getAgentserviceid())) {
                  agentService = this.agentServiceRes.findOne(agentUser.getAgentserviceid());
@@ -454,10 +459,10 @@
 
              view.addObject("serviceCount", Integer
                      .valueOf(this.agentServiceRes
-                                      .countByUseridAndOrgiAndStatus(agentUser
-                                                                             .getUserid(), orgi,
-                                                                     MainContext.AgentUserStatusEnum.END
-                                                                             .toString())));
+                             .countByUseridAndOrgiAndStatus(agentUser
+                                             .getUserid(), orgi,
+                                     MainContext.AgentUserStatusEnum.END
+                                             .toString())));
              view.addObject("tagRelationList", tagRelationRes.findByUserid(agentUser.getUserid()));
          }
 
@@ -519,7 +524,7 @@
                  map.addAttribute(
                          "workOrdersList",
                          dataExchange.getListDataByIdAndOrgi(contactsid, super.getUser(request).getId(),
-                                                             super.getOrgi(request)));
+                                 super.getOrgi(request)));
              }
              map.addAttribute("contactsid", contactsid);
          }
@@ -546,14 +551,14 @@
          // 为该坐席分配访客
          acdAgentService.assignVisitors(agentStatus.getAgentno(), orgi);
          acdWorkMonitor.recordAgentStatus(agentStatus.getAgentno(),
-                                          agentStatus.getUsername(),
-                                          agentStatus.getAgentno(),
-                                          logined.isAdmin(), // 0代表admin
-                                          agentStatus.getAgentno(),
-                                          MainContext.AgentStatusEnum.NOTREADY.toString(),
-                                          MainContext.AgentStatusEnum.READY.toString(),
-                                          MainContext.AgentWorkType.MEIDIACHAT.toString(),
-                                          orgi, null);
+                 agentStatus.getUsername(),
+                 agentStatus.getAgentno(),
+                 logined.isAdmin(), // 0代表admin
+                 agentStatus.getAgentno(),
+                 MainContext.AgentStatusEnum.NOTREADY.toString(),
+                 MainContext.AgentStatusEnum.READY.toString(),
+                 MainContext.AgentWorkType.MEIDIACHAT.toString(),
+                 orgi, null);
 
          return request(super.createRequestPageTempletResponse("/public/success"));
      }
@@ -584,14 +589,14 @@
          agentStatusProxy.broadcastAgentsStatus(orgi, "agent", "notready", agentStatus.getAgentno());
 
          acdWorkMonitor.recordAgentStatus(agentStatus.getAgentno(),
-                                          agentStatus.getUsername(),
-                                          agentStatus.getAgentno(),
-                                          logined.isAdmin(), // 0代表admin
-                                          agentStatus.getAgentno(),
-                                          MainContext.AgentStatusEnum.READY.toString(),
-                                          MainContext.AgentStatusEnum.NOTREADY.toString(),
-                                          MainContext.AgentWorkType.MEIDIACHAT.toString(),
-                                          orgi, null);
+                 agentStatus.getUsername(),
+                 agentStatus.getAgentno(),
+                 logined.isAdmin(), // 0代表admin
+                 agentStatus.getAgentno(),
+                 MainContext.AgentStatusEnum.READY.toString(),
+                 MainContext.AgentStatusEnum.NOTREADY.toString(),
+                 MainContext.AgentWorkType.MEIDIACHAT.toString(),
+                 orgi, null);
 
          return request(super.createRequestPageTempletResponse("/public/success"));
      }
@@ -695,7 +700,7 @@
          }
          agentServiceRes.save(agentServiceList);
          return request(super
-                                .createRequestPageTempletResponse("redirect:/agent/index.html"));
+                 .createRequestPageTempletResponse("redirect:/agent/index.html"));
      }
 
 
@@ -733,7 +738,7 @@
          }
 
          return request(super
-                                .createRequestPageTempletResponse("redirect:/agent/index.html"));
+                 .createRequestPageTempletResponse("redirect:/agent/index.html"));
      }
 
      @RequestMapping({"/readmsg"})
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/IMController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/IMController.java
index e56b6eff..600fda18 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/IMController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/IMController.java
@@ -91,6 +91,9 @@ public class IMController extends Handler {
     @Value("${web.upload-path}")
     private String path;
 
+    @Value("${cskefu.settings.webim.visitor-separate}")
+    private Boolean channelWebIMVisitorSeparate;
+
     @Autowired
     private StreamingFileRepository streamingFileRepository;
 
@@ -166,6 +169,8 @@ public class IMController extends Handler {
             @Valid String title,
             @Valid String aiid) {
         ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/point"));
+        view.addObject("channelVisitorSeparate", channelWebIMVisitorSeparate);
+
         final String sessionid = MainUtils.getContextID(request.getSession().getId());
         logger.info("[point] session snsid {}, session {}", id, sessionid);
 
@@ -957,7 +962,7 @@ public class IMController extends Handler {
         view.addObject("port", request.getServerPort());
         view.addObject("schema", request.getScheme());
         view.addObject("appid", appid);
-
+        view.addObject("channelVisitorSeparate", channelWebIMVisitorSeparate);
         view.addObject("ip", MainUtils.md5(request.getRemoteAddr()));
 
         if (invite.isSkill() && invite.isConsult_skill_fixed()) { // 添加技能组ID
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/model/Chatbot.java b/contact-center/app/src/main/java/com/chatopera/cc/model/Chatbot.java
index deac4622..5f5eb7f4 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/model/Chatbot.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/model/Chatbot.java
@@ -40,6 +40,7 @@ public class Chatbot {
     @Column(unique = true)
     private String snsAccountIdentifier; // 渠道唯一标识
     private boolean enabled; // 当前是否被启用
+    private boolean aisuggest; // 智能回复是否被启用
     private String workmode; // 工作模式, 机器人优先还是人工客服优先
 
     private Date createtime;
@@ -84,6 +85,14 @@ public class Chatbot {
         this.enabled = enabled;
     }
 
+    public boolean isAisuggest() {
+        return aisuggest;
+    }
+
+    public void setAisuggest(boolean botAutocomplete) {
+        this.aisuggest = botAutocomplete;
+    }
+
     public String getPrimaryLanguage() {
         return primaryLanguage;
     }
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/model/CousultInvite.java b/contact-center/app/src/main/java/com/chatopera/cc/model/CousultInvite.java
index 6b397b75..1bad2622 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/model/CousultInvite.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/model/CousultInvite.java
@@ -142,6 +142,7 @@ public class CousultInvite implements java.io.Serializable {
     private String aimsg;        //AI欢迎信息，可以使用 HTML
     private String aisuccesstip;//AI服务连接成功的消息提示
     private String ainame;        //AI服务 昵称
+    private boolean aisuggest;
 
     private String aiid;        //默认的机器人
 
@@ -929,6 +930,14 @@ public class CousultInvite implements java.io.Serializable {
         this.consult_skill_fixed_id = consult_skill_fixed_id;
     }
 
+    public boolean isAisuggest() {
+        return aisuggest;
+    }
+
+    public void setAisuggest(boolean aisuggest) {
+        this.aisuggest = aisuggest;
+    }
+
     public boolean isWhitelist_mode() {
         return whitelist_mode;
     }
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/proxy/AgentServiceProxy.java b/contact-center/app/src/main/java/com/chatopera/cc/proxy/AgentServiceProxy.java
index 5f56ace7..9accae84 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/proxy/AgentServiceProxy.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/proxy/AgentServiceProxy.java
@@ -105,8 +105,8 @@ public class AgentServiceProxy {
                         orgi,
                         MainContext.AgentUserStatusEnum.END.toString(),
                         defaultSort
-                                                            )
-                        );
+                )
+        );
 
         if (StringUtils.isNotBlank(agentService.getAppid())) {
             map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(agentService.getAppid(), orgi));
@@ -200,6 +200,12 @@ public class AgentServiceProxy {
             final User logined) {
         view.addObject("curagentuser", agentUser);
 
+        CousultInvite invite = OnlineUserProxy.consult(agentUser.getAppid(), agentUser.getOrgi());
+        if (invite != null) {
+            view.addObject("aisuggest", invite.isAisuggest());
+            view.addObject("ccaAisuggest", invite.isAisuggest());
+        }
+
         // 客服设置
         if (agentUser != null && StringUtils.isNotBlank(agentUser.getAppid())) {
             view.addObject("inviteData", OnlineUserProxy.consult(agentUser.getAppid(), orgi));
@@ -216,8 +222,8 @@ public class AgentServiceProxy {
             view.addObject(
                     "agentUserMessageList",
                     chatMessageRepository.findByUsessionAndOrgi(agentUser.getUserid(), logined.getOrgi(),
-                                                                new PageRequest(0, 20, Sort.Direction.DESC,
-                                                                                "updatetime")));
+                            new PageRequest(0, 20, Sort.Direction.DESC,
+                                    "updatetime")));
 
             // 坐席服务记录
             AgentService agentService = null;
@@ -227,7 +233,7 @@ public class AgentServiceProxy {
                 /**
                  * 获取关联数据
                  */
-                if(agentService != null){
+                if (agentService != null) {
                     processRelaData(logined.getId(), orgi, agentService, map);
                 }
             }
@@ -239,9 +245,9 @@ public class AgentServiceProxy {
             // 标签，快捷回复等
             view.addObject("serviceCount", Integer
                     .valueOf(agentServiceRes
-                                     .countByUseridAndOrgiAndStatus(agentUser
-                                                                            .getUserid(), logined.getOrgi(),
-                                                                    MainContext.AgentUserStatusEnum.END.toString())));
+                            .countByUseridAndOrgiAndStatus(agentUser
+                                            .getUserid(), logined.getOrgi(),
+                                    MainContext.AgentUserStatusEnum.END.toString())));
             view.addObject("tagRelationList", tagRelationRes.findByUserid(agentUser.getUserid()));
         }
 
diff --git a/contact-center/app/src/main/resources/application.properties b/contact-center/app/src/main/resources/application.properties
index 8b8becb2..e85e7ef3 100644
--- a/contact-center/app/src/main/resources/application.properties
+++ b/contact-center/app/src/main/resources/application.properties
@@ -186,6 +186,12 @@ cskefu.callout.watch.interval=60000
 ##############################################
 bot.baseurl=https://bot.chatopera.com
 
+##############################################
+# 业务功能相关设置
+##############################################
+# 是否开启渠道访客独立 https://gitlab.chatopera.com/chatopera/cosinee/issues/838
+cskefu.settings.webim.visitor-separate=false
+
 ##############################################
 # Skype渠道集成配置
 ##############################################
diff --git a/contact-center/app/src/main/resources/static/im/css/ukefu.css b/contact-center/app/src/main/resources/static/im/css/ukefu.css
index 05c8ce53..3b0d87f5 100644
--- a/contact-center/app/src/main/resources/static/im/css/ukefu.css
+++ b/contact-center/app/src/main/resources/static/im/css/ukefu.css
@@ -352,10 +352,10 @@ input,textarea{
 	background-color: #c7dcfa !important;
 }
 .chatting-left div.chat-content img{
-	max-width:460px;
+	max-width:100%;
 }
 .chatting-right div.chat-content img{
-	max-width:460px;
+	max-width:100%;
 }
 .chatting-left div.chat-content a{
     color:#4665d4;
diff --git a/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js b/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
index ec8519b6..af83d887 100644
--- a/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
+++ b/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
@@ -52,6 +52,9 @@ $(document).ready(function(){
 			multiMediaDialogWin.Proxy.newAgentUserMessage(data,"agent");
 			if(data.type == 'message'){
 				WebIM.audioplayer('audioplane', newmessage, false); // 播放
+				if(multiMediaDialogWin.isAisuggest && multiMediaDialogWin.isAisuggest == "true"){
+					multiMediaDialogWin.Proxy.quickReply(data,"agent");
+				}
 			}
 		}else{
 			//来电弹屏
@@ -74,6 +77,9 @@ $(document).ready(function(){
 			customerChatAudit.Proxy.newAgentUserMessage(data,"cca");
 			if(data.type == 'message'){
 				WebIM.audioplayer('audioplane', newmessage, false); // 播放
+				if(customerChatAudit.isCcaAisuggest && customerChatAudit.isCcaAisuggest == "true"){
+					customerChatAudit.Proxy.quickReply(data,"cca");
+				}
 			}
 		}
 	}).on('audit_new', function(data){
diff --git a/contact-center/app/src/main/resources/static/js/cskefu.js b/contact-center/app/src/main/resources/static/js/cskefu.js
index 8ecd1ff5..bc707c76 100644
--- a/contact-center/app/src/main/resources/static/js/cskefu.js
+++ b/contact-center/app/src/main/resources/static/js/cskefu.js
@@ -1,4 +1,4 @@
-var layer , iframe , layerwin , cursession ;
+var layer , iframe , layerwin , cursession  ;
 $(document).ready(function(){
 	var hide ;
 	$('.dropdown-menu').on("click" , function(){
@@ -333,7 +333,6 @@ var Proxy = {
 				var newlist = template($('#message_tpl').html(), {data: data})
 				var nodeMeassage = $(newlist);
 				nodeMeassage.find(".iconclick").click(function () {
-					console.log("点击标注")
 					if($(this).attr('name') == 'nolabe'){
 						$(this).html('&#xe616;')
 						$(this).css('color','#46cad4')
@@ -366,6 +365,62 @@ var Proxy = {
 			}
 		}
 	},
+	quickReply:function(data,type){
+		if(data.usession == cursession){
+				if(data.message!=""){
+					restApiRequest({
+						silent: true,
+						path: 'chatbot',
+						data: {
+							ops: 'faq',
+							snsaccountid: data.appid ,
+							userId:data.userid,
+							textMessage:data.message
+						}
+					}).then(function(result){
+						if(result.rc === 0){
+							if(result.data.length>0){
+								type == "agent" ? $("#quickReplyBox").html("") : $("#ccaQuickReplyBox").html("") ;
+								$.each(sortByKey(result.data,'score'),function(i,n){
+									var li = ' <li class="ukefu-agentservice-list" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">\n' +
+										'                  <div class="nowrap" title="'+result.data[i].post+'">问题：'+result.data[i].post+'</div>\n' +
+										'                    <div style="color: #333">\n' +
+										'                       <p class="nowrap" title="'+result.data[i].reply_plain_text+'"  style="float: left ">答案：'+result.data[i].reply_plain_text+'</p>\n' +
+										'                       <button style="float: right" class="layui-btn layui-btn-mini" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">选择</button>\n' +
+										'                   </div>\n' +
+										'      </li>'
+									type == "agent" ? $("#quickReplyBox").append(li) : $("#ccaQuickReplyBox").append(li) ;
+									if(i>4){
+										return false;
+									}
+								});
+								if(!$("#robot").hasClass('layui-this')){
+									$("#dot").css("display","inline-block")
+								}
+							}else{
+								type == "agent" ? $("#quickReplyBox").html("") : $("#ccaQuickReplyBox").html("") ;
+								$("#dot").css("display","none")
+								var liNone = ' <li style="list-style: none;background-image: url();padding: 50px 0 50px;">\n' +
+									'                    <div class="ukefu-empty"  style="background: none">\n' +
+									'                        <i class="layui-icon"></i>\n' +
+									'                        <div style="">在知识库中未得到相关问题</div>\n' +
+									'                    </div>\n' +
+									'                </li>'
+								type == "agent" ? $("#quickReplyBox").html(liNone) : $("#ccaQuickReplyBox").html(liNone) ;
+							}
+						}else{
+							type == "agent" ? $("#quickReplyBox").html("") : $("#ccaQuickReplyBox").html("") ;
+							$("#dot").css("display","none")
+						}
+					}, function(error){
+						console.log("error", error);
+						// 服务器异常
+						top.layer.msg('服务器抽风，请稍后再试！',{icon: 2, time: 3000})
+					})
+
+				}
+			}
+	},
 	endAgentUserService:function(data){
 		if($('#tip_message_'+data.userid).length >0){
             if(data.channel){
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/index.html b/contact-center/app/src/main/resources/templates/apps/agent/index.html
index ad15d0f9..3fd43dba 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/index.html
+++ b/contact-center/app/src/main/resources/templates/apps/agent/index.html
@@ -1,6 +1,7 @@
 <link rel="stylesheet" href="/js/ztree/zTreeStyle/zTreeStyle.css">
 <script src="/js/ztree/jquery.ztree.all.min.js"></script>
 <script src="/js/utils.js"></script>
+<script src="/js/lodash-4.17.4.min.js"></script>
 <script src="/js/CSKeFu_Rest_Request.v1.js"></script>
 <!--<%@ taglib uri="http://java.sun.com/jsp/jstl/fmt" prefix="fmt" %>-->
 <script id="message_tpl" type="text/html">
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html
index 07de6418..9f9a2c55 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html
+++ b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html
@@ -1,6 +1,6 @@
 <script language="javascript">
     cursession = "<#if curagentuser??>${curagentuser.userid!''}</#if>" ;
-    var userid = "${curagentuser.userid!''}" , agentserviceid = "${curagentuser.agentserviceid!''}" , agentuserid = "${curagentuser.id}" , masscuragentuser = "${masscuragentuser}";
+    var userid = "${curagentuser.userid!''}" , agentserviceid = "${curagentuser.agentserviceid!''}" , agentuserid = "${curagentuser.id}" , masscuragentuser = "${masscuragentuser}" , isAisuggest = "${aisuggest}";
 </script>
 
 <div class="main-agentuser">
@@ -59,6 +59,15 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
 </div>
 </div>
 <div class="chat-bottom">
+    <div id="agentAnswer" style="width: 50%;min-width:310px;height: 180px;border: 1px solid #eee;position: absolute;top: -180px;right:0px;background: #ffffff;display: none">
+        <h1  class="site-h1" style="background-color:#EEEEEE;padding: 0px 10px" >知识库联想
+            <i class="layui-icon" style="position: absolute;top: 0px;right: 5px;font-size:16px;z-index: 10" onclick="showOrHide('none')">&#x1006;</i>
+        </h1>
+        <div style="width: calc(100% - 19px);height: 129px;position: absolute;top: 31px;overflow-y: scroll;padding: 10px 10px">
+            <ul class="info-list ukefu-quick-reply" style="width: 100%;height: auto" id="quickReplyAgentBox">
+            </ul>
+        </div>
+    </div>
     <div class="row">
         <div class="col-lg-12">
             <textarea id="message" name="message"></textarea>
@@ -71,7 +80,7 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
                 }
             </style>
             <script language="javascript">
-                var editor , layer;
+                var  editor , layer;
                 $(document).ready(function(){
                     // KindEditor.ready(function(K) {
                     var K = KindEditor;
@@ -145,6 +154,53 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
                     });
                     // });
                     KindEditor.options.cssData = "body { font-size: 15px; font-family:'Microsoft Yahei', 'Helvetica', 'Simsun', 'Arial';}";
+                        var agentEnterInput = $("iframe").contents().find("body");
+                        agentEnterInput.keyup(function(event){
+                            if(isAisuggest && isAisuggest == "true"){
+                                debouncefun();
+                            }
+                        })
+                        var debouncefun = _.debounce(agentQuickReply,500)
+                        function agentQuickReply() {
+                            restApiRequest({
+                                silent: true,
+                                path: 'chatbot',
+                                data: {
+                                    ops: 'faq',
+                                    snsaccountid: "<#if curagentuser??>${curagentuser.appid!''}</#if>",
+                                    userId:"<#if curagentuser??>${curagentuser.userid!''}</#if>",
+                                    textMessage:editor.html()
+                                }
+                            }).then(function(result){
+                                if(result.rc === 0){
+                                    if(result.data.length > 0){
+                                        $("#quickReplyAgentBox").html("");
+                                        $.each(sortByKey(result.data,'score'),function(i,n){
+                                            var li = ' <li class="ukefu-agentservice-list" style="font-size: 14px;line-height:22px" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">\n' +
+                                                '                  <div class="nowrap" title="'+result.data[i].post+'">问题：'+result.data[i].post+'</div>\n' +
+                                                '                  <div style="color: #333">\n' +
+                                                '                       <p title="'+result.data[i].reply_plain_text+'" class="nowrap" style="float: left ">答案：'+result.data[i].reply_plain_text+'</p>\n' +
+                                                '                       <button style="float: right" class="layui-btn layui-btn-mini" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">选择</button>\n' +
+                                                '                   </div>\n' +
+                                                '      </li>'
+                                            $("#quickReplyAgentBox").append(li);
+                                            if(i>4){
+                                                return false;
+                                            }
+                                        });
+                                        showOrHide('block')
+                                    }else{
+                                        showOrHide('none')
+                                    }
+                                }else{
+                                    showOrHide('none')
+                                }
+                            }, function(error){
+                                console.log("error", error);
+                                // 服务器异常
+                                top.layer.msg('服务器抽风，请稍后再试！',{icon: 2, time: 3000})
+                            })
+                        }
                 });
             </script>
         </div>
@@ -157,6 +213,12 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
             <div class="layui-tab" style="margin-top:0px;">
                 <ul class="layui-tab-title">
                     <li class="layui-this">访客</li>
+                    <#if aisuggest?? && aisuggest == true>
+                    <li id="robot" onclick="$('#dot').css('display','none')">
+                        <span>智能机器人</span>
+                        <span id="dot" style=" width: 7px;height: 7px;background: red;-moz-border-radius: 50%;-webkit-border-radius: 50%;border-radius: 50%;position: absolute;top: 5px;display: none"></span>
+                    </li>
+                    </#if>
                     <li>历史</li>
                     <li>搜索历史消息</li>
                     <#if models?seq_contains("workorders")>
@@ -260,6 +322,27 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
 </#if>
 </div>
 
+<#if aisuggest?? && aisuggest == true>
+<div class="layui-tab-item">
+    <div class="box">
+        <div class="box-title">
+            <h1 class="site-h1" style="background-color:#EEEEEE;">
+                知识库快捷
+            </h1>
+        </div>
+        <div class="box-body" style="padding:0px 10px;">
+            <ul class="info-list ukefu-quick-reply" id="quickReplyBox">
+                <li style="list-style: none;background-image: url();padding: 50px 0 50px;">
+                    <div class="ukefu-empty"  style="background: none">
+                        <i class="layui-icon"></i>
+                        <div style="">未触发知识库查询</div>
+                    </div>
+                </li>
+            </ul>
+        </div>
+    </div>
+</div>
+</#if>
 <div class="layui-tab-item">
     <div class="box">
         <div class="box-title">
@@ -418,12 +501,21 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
         color: #00a65a;
         font-weight: bold;
     }
+   .nowrap{
+       overflow: hidden;
+       text-overflow: ellipsis;
+       white-space: nowrap;
+       width: calc(100% - 40px);
+   }
 
 
 </style>
 <script>
     $(document).ready(function() {
         var test = window.location.search;
+        if(isAisuggest && isAisuggest == "true"){
+            switchQuickReply();
+        }
     })
     document.getElementById('chat_msg_list').scrollTop = document.getElementById('chat_msg_list').scrollHeight;
     layui.use('element', function(){
@@ -478,12 +570,78 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
         var count = editor.count("text");
         if(count>0){
             var message = document.getElementById('message').value;
-            top.WebIM.sendMessage(message , '${user.id!''}' , "${curagentuser.appid!''}" , "${user.sessionid!''}" , "${orgi!''}" , "<#if curagentuser??>${curagentuser.userid!''}</#if>" , "${user.username!''}");
+            top.WebIM.sendMessage(message , "${user.id!''}" , "${curagentuser.appid!''}" , "${user.sessionid!''}" , "${orgi!''}" , "<#if curagentuser??>${curagentuser.userid!''}</#if>" , "${user.username!''}");
         }
         editor.html('');
+        showOrHide('none');
     };
 
-    $(document).keyup(function(event){
+    function chooseAnswer(data){
+        editor.html(data)
+    }
+
+    function showOrHide(data){
+      $("#agentAnswer").css("display",data)
+    }
+
+    // 排序
+    function sortByKey(array, key) {
+        return array.sort(function(a, b) {
+            var x = a[key]; var y = b[key];
+            return ((x < y) ? -1 : ((x > y) ? 1 : 0));
+        });
+    }
+
+    function switchQuickReply(){
+            var hatContentHtml = $("#chat_msg_list .chat-block").last().find(".chatting-left .chat-content").html();
+            if($.trim(hatContentHtml)){
+                restApiRequest({
+                    silent: true,
+                    path: 'chatbot',
+                    data: {
+                        ops: 'faq',
+                        snsaccountid: "<#if curagentuser??>${curagentuser.appid!''}</#if>",
+                        userId:"<#if curagentuser??>${curagentuser.userid!''}</#if>",
+                        textMessage:hatContentHtml
+                    }
+                }).then(function(result){
+                    if(result.rc === 0){
+                        if(result.data.length>0){
+                            $("#quickReplyBox").html("");
+                            $.each(sortByKey(result.data,'score'),function(i,n){
+                                var li = ' <li class="ukefu-agentservice-list" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">\n' +
+                                    '                   <div class="nowrap" title="'+result.data[i].post+'">问题：'+result.data[i].post+'</div>\n' +
+                                    '                   <div style="color: #333">\n' +
+                                    '                       <p class="nowrap" title="'+result.data[i].reply_plain_text+'"  style="float: left ">答案：'+result.data[i].reply_plain_text+'</p>\n' +
+                                    '                       <button style="float: right" class="layui-btn layui-btn-mini" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">选择</button>\n' +
+                                    '                   </div>\n' +
+                                    '      </li>'
+                                $("#quickReplyBox").append(li);
+                                if (i>4){
+                                    return false;
+                                }
+                            });
+                            if(!$("#robot").hasClass('layui-this')){
+                                $("#dot").css("display","inline-block")
+                            }
+                        }else{
+                            $("#dot").css("display","none")
+                            $("#quickReplyBox").html(' <li style="list-style: none;background-image: url();padding: 50px 0 50px;">\n' +
+                                '                    <div class="ukefu-empty"  style="background: none">\n' +
+                                '                        <i class="layui-icon"></i>\n' +
+                                '                        <div style="">在知识库中未得到相关问题</div>\n' +
+                                '                    </div>\n' +
+                                '                </li>');
+                        }
+                    }
+                }, function(error){
+                    console.log("error", error);
+                    // 服务器异常
+                    top.layer.msg('服务器抽风，请稍后再试！',{icon: 2, time: 3000})
+                })
+            }
+    }
+    $("#searchconter").keyup(function(event){
         if(event.keyCode ==13){
             $("#search").click();
         }
@@ -590,7 +748,6 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
             ,done: function(page, next){ //执行下一页的回调
                 //模拟数据插入
                 current += 20;
-                console.log(current);
                 setTimeout(function(){
                     var lis = [];
                     var pages = 0;
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/agentusers.html b/contact-center/app/src/main/resources/templates/apps/cca/agentusers.html
index d167526e..b9d0daa4 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/agentusers.html
+++ b/contact-center/app/src/main/resources/templates/apps/cca/agentusers.html
@@ -17,7 +17,7 @@
 						<select id="agent" name="agentno" class="ukefu-input" lay-ignore style="width: 100px;display: inline-block">
 							<option value="">请选择技能组</option>
 						</select>
-						<div class="layui-input-inline" style="float: right;width: auto">
+						<div class="layui-input-inline" style="float: right;width: auto;margin-right: 0px">
 							<button class="layui-btn layui-btn-small layui-btn-primary" style="color:#ffffff;">
 								<i class="layui-icon"></i>
 							</button>
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/index.html b/contact-center/app/src/main/resources/templates/apps/cca/index.html
index 926206d7..85c984f1 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/index.html
+++ b/contact-center/app/src/main/resources/templates/apps/cca/index.html
@@ -1,5 +1,7 @@
 <link rel="stylesheet" href="/js/ztree/zTreeStyle/zTreeStyle.css">
 <script src="/js/ztree/jquery.ztree.all.min.js"></script>
+<script src="/js/lodash-4.17.4.min.js"></script>
+<script src="/js/CSKeFu_Rest_Request.v1.js"></script>
 <!--<%@ taglib uri="http://java.sun.com/jsp/jstl/fmt" prefix="fmt" %>-->
 <script id="message_tpl" type="text/html">
     <div class="clearfix chat-block" <%if(data.type == 'writing'){%>id="writing"<%}%>>
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.html b/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.html
index 75de7018..eb0c4d46 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.html
+++ b/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.html
@@ -1,6 +1,6 @@
 <script language="javascript">
     cursession = "<#if curagentuser??>${curagentuser.userid!''}</#if>";
-    var userid = "${curagentuser.userid!''}", agentserviceid = "${curagentuser.agentserviceid!''}", agentuserid = "${curagentuser.id}";
+    var userid = "${curagentuser.userid!''}", agentserviceid = "${curagentuser.agentserviceid!''}", agentuserid = "${curagentuser.id}" ,isCcaAisuggest = "${ccaAisuggest}";
 </script>
 
 <div class="main-agentuser">
@@ -56,6 +56,15 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
 </div>
 </div>
 <div class="chat-bottom">
+    <div id="ccaAgentAnswer" style="width: 50%;min-width:310px;height: 180px;border: 1px solid #eee;position: absolute;top: -180px;right:0px;background: #ffffff;display: none">
+        <h1  class="site-h1" style="background-color:#EEEEEE;padding: 0px 10px" >知识库联想
+            <i class="layui-icon" style="position: absolute;top: 0px;right: 5px;font-size:16px;z-index: 10" onclick="showOrHide('none')">&#x1006;</i>
+        </h1>
+        <div style="width: calc(100% - 19px);height: 129px;position: absolute;top: 31px;overflow-y: scroll;padding: 10px 10px">
+            <ul class="info-list ukefu-quick-reply" style="width: 100%;height: auto" id="ccaQuickReplyAgentBox">
+            </ul>
+        </div>
+    </div>
     <div class="row">
         <div class="col-lg-12">
             <textarea id="message" name="message"></textarea>
@@ -142,6 +151,53 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
                     });
                     // });
                     KindEditor.options.cssData = "body { font-size: 15px; font-family:'Microsoft Yahei', 'Helvetica', 'Simsun', 'Arial';}";
+                    var agentEnterInput = $("iframe").contents().find("body");
+                    agentEnterInput.keyup(function(event){
+                        if(isCcaAisuggest && isCcaAisuggest == "true"){
+                            debouncefun();
+                        }
+                    })
+                    var debouncefun = _.debounce(agentQuickReply,500)
+                    function agentQuickReply() {
+                        restApiRequest({
+                            silent: true,
+                            path: 'chatbot',
+                            data: {
+                                ops: 'faq',
+                                snsaccountid: "<#if curagentuser??>${curagentuser.appid!''}</#if>",
+                                userId:"<#if curagentuser??>${curagentuser.userid!''}</#if>",
+                                textMessage:editor.html()
+                            }
+                        }).then(function(result){
+                            if(result.rc === 0){
+                                if(result.data.length > 0){
+                                    $("#ccaQuickReplyAgentBox").html("");
+                                    $.each(sortByKey(result.data,'score'),function(i,n){
+                                        var li = ' <li class="ukefu-agentservice-list" style="font-size: 14px;line-height:22px" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">\n' +
+                                            '                  <div class="nowrap" title="'+result.data[i].post+'">问题：'+result.data[i].post+'</div>\n' +
+                                            '                  <div style="color: #333">\n' +
+                                            '                       <p title="'+result.data[i].reply_plain_text+'" class="nowrap" style="float: left ">答案：'+result.data[i].reply_plain_text+'</p>\n' +
+                                            '                       <button style="float: right" class="layui-btn layui-btn-mini" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">选择</button>\n' +
+                                            '                   </div>\n' +
+                                            '      </li>'
+                                        $("#ccaQuickReplyAgentBox").append(li);
+                                        if(i>4){
+                                            return false;
+                                        }
+                                    });
+                                    showOrHide('block')
+                                }else{
+                                    showOrHide('none')
+                                }
+                            }else{
+                                showOrHide('none')
+                            }
+                        }, function(error){
+                            console.log("error", error);
+                            // 服务器异常
+                            top.layer.msg('服务器抽风，请稍后再试！',{icon: 2, time: 3000})
+                        })
+                    }
                 });
             </script>
         </div>
@@ -154,6 +210,12 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
             <div class="layui-tab" style="margin-top:0px;">
                 <ul class="layui-tab-title">
                     <li class="layui-this">访客</li>
+                    <#if ccaAisuggest?? && ccaAisuggest == true>
+                    <li id="robot" onclick="$('#dot').css('display','none')">
+                        <span>智能机器人</span>
+                        <span id="dot" style=" width: 7px;height: 7px;background: red;-moz-border-radius: 50%;-webkit-border-radius: 50%;border-radius: 50%;position: absolute;top: 5px;display: none"></span>
+                    </li>
+                    </#if>
                     <li>历史</li>
                     <li>搜索历史消息</li>
                     <#if models?seq_contains("workorders")>
@@ -264,6 +326,28 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
 </#if>
 </div>
 
+<#if ccaAisuggest?? && ccaAisuggest == true>
+<div class="layui-tab-item">
+    <div class="box">
+        <div class="box-title">
+            <h1 class="site-h1" style="background-color:#EEEEEE;">
+                知识库快捷
+            </h1>
+        </div>
+        <div class="box-body" style="padding:0px 10px;">
+            <ul class="info-list ukefu-quick-reply" id="ccaQuickReplyBox">
+                <li style="list-style: none;background-image: url();padding: 50px 0 50px;">
+                    <div class="ukefu-empty"  style="background: none">
+                        <i class="layui-icon"></i>
+                        <div style="">未触发知识库查询</div>
+                    </div>
+                </li>
+            </ul>
+        </div>
+    </div>
+</div>
+</#if>
+
 <div class="layui-tab-item">
     <div class="box">
         <div class="box-title">
@@ -422,12 +506,19 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
         color: #00a65a;
         font-weight: bold;
     }
-
-
+    .nowrap{
+        overflow: hidden;
+        text-overflow: ellipsis;
+        white-space: nowrap;
+        width: calc(100% - 40px);
+    }
 </style>
 <script>
     $(document).ready(function() {
         var test = window.location.search;
+        if(isCcaAisuggest && isCcaAisuggest == "true"){
+            switchQuickReply();
+        }
     })
     document.getElementById('chat_msg_list_cca').scrollTop = document.getElementById('chat_msg_list_cca').scrollHeight;
     layui.use('element', function(){
@@ -486,9 +577,76 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
             top.WebIM.sendIntervention("${user.id!''}","${curagentuser.id!''}", "${user.sessionid!''}", "text", message);
         }
         editor.html('');
+        showOrHide('none');
     };
 
-    $(document).keyup(function(event){
+    function chooseAnswer(data){
+        editor.html(data)
+    }
+
+    function showOrHide(data){
+        $("#ccaAgentAnswer").css("display",data)
+    }
+
+    // 排序
+    function sortByKey(array, key) {
+        return array.sort(function(a, b) {
+            var x = a[key]; var y = b[key];
+            return ((x < y) ? -1 : ((x > y) ? 1 : 0));
+        });
+    }
+
+    function switchQuickReply(){
+        var hatContentHtml = $("#chat_msg_list_cca .chat-block").last().find(".chatting-left .chat-content").html();
+        if($.trim(hatContentHtml)){
+            restApiRequest({
+                silent: true,
+                path: 'chatbot',
+                data: {
+                    ops: 'faq',
+                    snsaccountid: "<#if curagentuser??>${curagentuser.appid!''}</#if>",
+                    userId:"<#if curagentuser??>${curagentuser.userid!''}</#if>",
+                    textMessage:hatContentHtml
+                }
+            }).then(function(result){
+                if(result.rc === 0){
+                    if(result.data.length>0){
+                        $("#ccaQuickReplyBox").html("");
+                        $.each(sortByKey(result.data,'score'),function(i,n){
+                            var li = ' <li class="ukefu-agentservice-list" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">\n' +
+                                '                   <div class="nowrap" title="'+result.data[i].post+'">问题：'+result.data[i].post+'</div>\n' +
+                                '                   <div style="color: #333">\n' +
+                                '                       <p class="nowrap" title="'+result.data[i].reply_plain_text+'"  style="float: left ">答案：'+result.data[i].reply_plain_text+'</p>\n' +
+                                '                       <button style="float: right" class="layui-btn layui-btn-mini" onclick="chooseAnswer(\''+result.data[i].reply_plain_text+'\')">选择</button>\n' +
+                                '                   </div>\n' +
+                                '      </li>'
+                            $("#ccaQuickReplyBox").append(li);
+                            if (i>4){
+                                return false;
+                            }
+                        });
+                        if(!$("#robot").hasClass('layui-this')){
+                            $("#dot").css("display","inline-block")
+                        }
+                    }else{
+                        $("#dot").css("display","none")
+                        $("#ccaQuickReplyBox").html(' <li style="list-style: none;background-image: url();padding: 50px 0 50px;">\n' +
+                            '                    <div class="ukefu-empty"  style="background: none">\n' +
+                            '                        <i class="layui-icon"></i>\n' +
+                            '                        <div style="">在知识库中未得到相关问题</div>\n' +
+                            '                    </div>\n' +
+                            '                </li>');
+                    }
+                }
+            }, function(error){
+                console.log("error", error);
+                // 服务器异常
+                top.layer.msg('服务器抽风，请稍后再试！',{icon: 2, time: 3000})
+            })
+        }
+    }
+
+    $("#searchconter").keyup(function(event){
         if(event.keyCode ==13){
             $("#search").click();
         }
@@ -595,7 +753,6 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
             ,done: function(page, next){ //执行下一页的回调
                 //模拟数据插入
                 current += 20;
-                console.log(current);
                 setTimeout(function(){
                     var lis = [];
                     var pages = 0;
diff --git a/contact-center/app/src/main/resources/templates/apps/im/collecting.html b/contact-center/app/src/main/resources/templates/apps/im/collecting.html
index 032bbecf..78d26161 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/collecting.html
+++ b/contact-center/app/src/main/resources/templates/apps/im/collecting.html
@@ -21,10 +21,10 @@
 		    	<div id="header" class="theme${inviteData.consult_dialog_color!''}">
 			   		<img src="<#if inviteData?? && inviteData.consult_dialog_logo??>/res/image.html?id=${inviteData.consult_dialog_logo?url}<#else>/images/logo.png</#if>" style="height:30px;padding:10px;">
 			    </div>
-			    <div class="ukef-leavemsg-tip">
+			    <div class="ukef-leavemsg-tip" style="width: 100%;max-width: 550px">
 			    	<#if inviteData?? && inviteData.consult_info_message??>${(inviteData.consult_info_message!'')?no_esc}</#if>
 			    </div>
-		    	<div class="leaveCon">
+		    	<div class="leaveCon" style="width: 100%;max-width: 550px">
 				    <form action="" method="" name="">
 				    	<#if inviteData?? && inviteData.consult_info_name == true>
 				    	<div class="layui-form-item ukefu-form-item">
diff --git a/contact-center/app/src/main/resources/templates/apps/im/mobile.html b/contact-center/app/src/main/resources/templates/apps/im/mobile.html
index be27b67c..f6bb115c 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/mobile.html
+++ b/contact-center/app/src/main/resources/templates/apps/im/mobile.html
@@ -17,7 +17,6 @@
     
     <script type="text/javascript" src="/js/jquery-1.10.2.min.js"></script>
     <script src="/js/jquery.form.js"></script>
-    
     <script type="text/javascript" src="/im/js/kindeditor/kindeditor.js"></script>
     <script type="text/javascript" src="/im/js/kindeditor/lang/zh-CN.js"></script>
     <style>
@@ -168,8 +167,8 @@
 	});
   </script>
     <!-- kindeditor -->
-</head>
-<body class="ukefu-im-theme" style="overflow:hidden;height:calc(100%);overflow-y: atuo;/* 或者scroll */-webkit-overflow-scrolling: touch;/* 解决ios滑动不流畅问题 */" class="ukefu-point-text">
+</head>                                                                                                                                                     n
+<body class="ukefu-im-theme ukefu-point-text" style="overflow:hidden;height:100%;max-height:100%;position: fixed;/* 或者scroll */-webkit-overflow-scrolling: touch;/* 解决ios滑动不流畅问题 */">
 	<div id="header" class="theme${inviteData.consult_dialog_color!''}">
 		<img
 			src="<#if inviteData?? && inviteData.consult_dialog_logo??>/res/image.html?id=${inviteData.consult_dialog_logo?url}<#else>/images/logo.png</#if>"
diff --git a/contact-center/app/src/main/resources/templates/apps/im/point.html b/contact-center/app/src/main/resources/templates/apps/im/point.html
index 0993e343..72eb25cb 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/point.html
+++ b/contact-center/app/src/main/resources/templates/apps/im/point.html
@@ -454,9 +454,9 @@ function openAgentChatDialog(url){
 }
 
 <#if webimexist == true >
-	Fingerprint2.get({}, function(components){
+	Fingerprint2.get({extraComponents: [<#if channelVisitorSeparate?? && channelVisitorSeparate == true>{key: "cskefuAppId", getData: function(done, options){done("${appid!''}")}}</#if>]}, function(components){
 	    var glue = components.map(function (component) { return component.value })
-		cskefuOnlineUserId =  Fingerprint2.x64hash128(glue.join(''), 31)
+		cskefuOnlineUserId =  Fingerprint2.x64hash128(glue.join(''), 31);
 	    cskefu.ajax(cskefu.in+"&userid="+cskefuOnlineUserId+"&t="+new Date().getTime() , function(data){
 			if(data == "in"){}else{
 				cskefu.display();
diff --git a/contact-center/app/src/main/resources/templates/apps/im/text.html b/contact-center/app/src/main/resources/templates/apps/im/text.html
index d556e0f8..f85a6fee 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/text.html
+++ b/contact-center/app/src/main/resources/templates/apps/im/text.html
@@ -33,7 +33,7 @@ var ukefu = {
 			window.location.replace(url+"&t="+new Date().getTime());	
 		}
 }
-Fingerprint2.get({}, function(components){
+Fingerprint2.get({extraComponents: [<#if channelVisitorSeparate?? && channelVisitorSeparate == true>{key: "cskefuAppId", getData: function(done, options){done("${appid!''}")}}</#if>]}, function(components){
     var glue = components.map(function (component) { return component.value })
     cskefuOnlineUserId =  Fingerprint2.x64hash128(glue.join(''), 31)
     ukefu.chat = ukefu.chat + "<#if userid??>&userid=${userid}<#else>&userid="+cskefuOnlineUserId+"</#if>&sessionid=${sessionid!''}<#if ai??>&ai=${ai}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>";
diff --git a/contact-center/app/src/main/resources/templates/resource/css/ukefu.html b/contact-center/app/src/main/resources/templates/resource/css/ukefu.html
index 7c380897..e0d447e0 100644
--- a/contact-center/app/src/main/resources/templates/resource/css/ukefu.html
+++ b/contact-center/app/src/main/resources/templates/resource/css/ukefu.html
@@ -2829,10 +2829,10 @@ select{
 	display:none;
 }
 .chatting-right div.chat-content img{
-	max-width:460px;
+	max-width:100%;
 }
 .chatting-left div.chat-content img{
-	max-width:460px;
+	max-width:100%;
 }
 .layui-layout-content .layui-nav-child dd a{
 	font-size:13px !important;
diff --git a/contact-center/config/sql/cosinee-MySQL-slim.sql b/contact-center/config/sql/cosinee-MySQL-slim.sql
index 2ffcc25e..300a3b08 100644
--- a/contact-center/config/sql/cosinee-MySQL-slim.sql
+++ b/contact-center/config/sql/cosinee-MySQL-slim.sql
@@ -1538,6 +1538,7 @@ CREATE TABLE `uk_consult_invite` (
   `agentctrlenter` tinyint(4) DEFAULT '0' COMMENT '启用坐席端CTRL+Enter发送消息',
   `ctrlenter` tinyint(4) DEFAULT '0' COMMENT '启用访客端CTRL+Enter发送消息',
   `whitelist_mode` tinyint(4) DEFAULT '0' COMMENT '启用白名单',
+  `aisuggest` tinyint(4) DEFAULT '0' COMMENT '启用智能建议',
   PRIMARY KEY (`id`) USING BTREE
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='访客网站配置表';
 
@@ -3414,6 +3415,7 @@ CREATE TABLE `cs_chatbot` (
   `sns_account_identifier` varchar(100) NOT NULL COMMENT '渠道标识',
   `enabled` tinyint(1) DEFAULT '0' COMMENT '是否开启',
   `workmode` varchar(32) NOT NULL COMMENT '工作模式',
+  `aisuggest` tinyint(1) DEFAULT '0' COMMENT '启用智能建议',
   PRIMARY KEY (`ID`) USING BTREE,
   UNIQUE KEY `snsid` (`sns_account_identifier`,`orgi`) USING BTREE COMMENT '按照渠道标识唯一'
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='机器人客服表';
diff --git a/contact-center/config/sql/upgrade/002.alter_cs_chatbot_aisuggest.sql b/contact-center/config/sql/upgrade/002.alter_cs_chatbot_aisuggest.sql
new file mode 100644
index 00000000..52a5b99c
--- /dev/null
+++ b/contact-center/config/sql/upgrade/002.alter_cs_chatbot_aisuggest.sql
@@ -0,0 +1,35 @@
+USE `cosinee`;
+-- -----------------
+-- prepare variables
+-- -----------------
+
+
+
+SET @dbname = DATABASE ( );
+SET @tablename = "cs_chatbot";
+SET @columnname = "aisuggest";
+
+SET @preparedStatement = (
+	SELECT
+	IF
+		(
+			(
+			SELECT
+				COUNT( * ) 
+			FROM
+				INFORMATION_SCHEMA.COLUMNS 
+			WHERE
+				( table_name = @tablename ) 
+				AND ( table_schema = @dbname ) 
+				AND ( column_name = @columnname ) 
+			) > 0,
+			"SELECT 1",
+			CONCAT( "ALTER TABLE ", @tablename, " ADD ", @columnname, " tinyint(1) DEFAULT '0' COMMENT '启用智能建议';" ) 
+	) 
+);
+
+PREPARE alterIfNotExists 
+FROM
+	@preparedStatement;
+EXECUTE alterIfNotExists;
+DEALLOCATE PREPARE alterIfNotExists;
\ No newline at end of file
diff --git a/contact-center/config/sql/upgrade/002.alter_uk_consult_invite_aisuggest.sql b/contact-center/config/sql/upgrade/002.alter_uk_consult_invite_aisuggest.sql
new file mode 100644
index 00000000..4b00a51b
--- /dev/null
+++ b/contact-center/config/sql/upgrade/002.alter_uk_consult_invite_aisuggest.sql
@@ -0,0 +1,35 @@
+USE `cosinee`;
+-- -----------------
+-- prepare variables
+-- -----------------
+
+
+
+SET @dbname = DATABASE ( );
+SET @tablename = "uk_consult_invite";
+SET @columnname = "aisuggest";
+
+SET @preparedStatement = (
+	SELECT
+	IF
+		(
+			(
+			SELECT
+				COUNT( * ) 
+			FROM
+				INFORMATION_SCHEMA.COLUMNS 
+			WHERE
+				( table_name = @tablename ) 
+				AND ( table_schema = @dbname ) 
+				AND ( column_name = @columnname ) 
+			) > 0,
+			"SELECT 1",
+			CONCAT( "ALTER TABLE ", @tablename, " ADD ", @columnname, " TINYINT(4) DEFAULT '0' COMMENT '启用智能建议';" ) 
+	) 
+);
+
+PREPARE alterIfNotExists 
+FROM
+	@preparedStatement;
+EXECUTE alterIfNotExists;
+DEALLOCATE PREPARE alterIfNotExists;
\ No newline at end of file
diff --git a/docker-compose.yml b/docker-compose.yml
index 7b2a98e5..2c0f9c6b 100644
--- a/docker-compose.yml
+++ b/docker-compose.yml
@@ -48,8 +48,9 @@ services:
       - CSKEFU_MODULE_CONTACTS=true
       - CSKEFU_MODULE_CHATBOT=true
       - SKYPE_CHANNEL_CRM=${SKYPE_CHANNEL_CRM:-placeholder}
-      - BOT_THRESHOLD_FAQ_BEST_REPLY=${BOT_THRESHOLD_FAQ_BEST_REPLY:-0.8}
-      - BOT_THRESHOLD_FAQ_SUGG_REPLY=${BOT_THRESHOLD_FAQ_SUGG_REPLY:-0.6}
+      - BOT_THRESHOLD_FAQ_BEST_REPLY=${BOT_THRESHOLD_FAQ_BEST_REPLY:-0.9}
+      - BOT_THRESHOLD_FAQ_SUGG_REPLY=${BOT_THRESHOLD_FAQ_SUGG_REPLY:-0.3}
+      - CSKEFU_SETTINGS_WEBIM_VISITOR_SEPARATE=false
     depends_on:
       - mysql
       - redis
diff --git a/public/plugins/chatbot/classes/ApiChatbotController.java b/public/plugins/chatbot/classes/ApiChatbotController.java
index 73cf531a..d9feefd4 100644
--- a/public/plugins/chatbot/classes/ApiChatbotController.java
+++ b/public/plugins/chatbot/classes/ApiChatbotController.java
@@ -32,6 +32,7 @@ import com.chatopera.cc.proxy.OnlineUserProxy;
 import com.chatopera.cc.util.Menu;
 import com.chatopera.cc.util.SystemEnvHelper;
 import com.google.gson.JsonArray;
+import com.google.gson.JsonElement;
 import com.google.gson.JsonObject;
 import com.google.gson.JsonParser;
 import org.apache.commons.lang.StringUtils;
@@ -124,9 +125,18 @@ public class ApiChatbotController extends Handler {
                 case "disable":
                     json = enable(j, false);
                     break;
+                case "enableaisuggest":
+                    json = enableAiSuggest(j, true);
+                    break;
+                case "disableaisuggest":
+                    json = enableAiSuggest(j, false);
+                    break;
                 case "vacant":
                     json = vacant(j, orgi, logined.isAdmin());
                     break;
+                case "faq":
+                    json = faq(j, orgi);
+                    break;
                 default:
                     json.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_2);
                     json.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的操作。");
@@ -222,6 +232,44 @@ public class ApiChatbotController extends Handler {
         return resp;
     }
 
+    /**
+     * Enable Chatbot 智能回复
+     *
+     * @param j
+     * @return
+     */
+    private JsonObject enableAiSuggest(JsonObject j, boolean isEnabled) {
+        JsonObject resp = new JsonObject();
+        if ((!j.has("id")) || StringUtils.isBlank(j.get("id").getAsString())) {
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
+            resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的操作，id不能为空。");
+            return resp;
+        }
+
+        final String id = j.get("id").getAsString();
+        Chatbot c = chatbotRes.findOne(id);
+
+        if (c == null) {
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);
+            resp.addProperty(RestUtils.RESP_KEY_ERROR, "该聊天机器人不存在。");
+            return resp;
+        }
+
+        c.setAisuggest(isEnabled);
+        chatbotRes.save(c);
+
+        // 更新访客网站配置
+        CousultInvite invite = OnlineUserProxy.consult(c.getSnsAccountIdentifier(), c.getOrgi());
+        invite.setAisuggest(isEnabled);
+        consultInviteRes.save(invite);
+        OnlineUserProxy.cacheConsult(invite);
+
+        resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
+        resp.addProperty(RestUtils.RESP_KEY_DATA, "完成。");
+
+        return resp;
+    }
+
     /**
      * 更新聊天机器人
      *
@@ -417,6 +465,7 @@ public class ApiChatbotController extends Handler {
             invite.setAisuccesstip(null);
             invite.setAifirst(false);
             invite.setAiid(null);
+            invite.setAisuggest(false);
             consultInviteRes.save(invite);
             OnlineUserProxy.cacheConsult(invite);
         }
@@ -558,4 +607,57 @@ public class ApiChatbotController extends Handler {
             return resp;
         }
     }
+
+    private JsonObject faq(final JsonObject j, String orgi) {
+        JsonObject resp = new JsonObject();
+        if ((!j.has("snsaccountid")) || StringUtils.isBlank(j.get("snsaccountid").getAsString())) {
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_3);
+            resp.addProperty(RestUtils.RESP_KEY_ERROR, "不合法的操作，snsaccountid不能为空。");
+            return resp;
+        }
+
+        final String snsaccountid = j.get("snsaccountid").getAsString();
+        Chatbot c = chatbotRes.findBySnsAccountIdentifierAndOrgi(snsaccountid, orgi);
+
+        if (c == null) {
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);
+            resp.addProperty(RestUtils.RESP_KEY_ERROR, "该聊天机器人不存在。");
+            return resp;
+        }
+
+        String userId = j.get("userId").getAsString();
+        String textMessage = j.get("textMessage").getAsString();
+
+        try {
+            com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
+                    c.getClientId(), c.getSecret(), botServiecProvider);
+
+            JSONObject result = bot.faq(
+                    userId,
+                    textMessage,
+                    Double.parseDouble(SystemEnvHelper.getenv(ChatbotConstants.THRESHOLD_FAQ_BEST_REPLY, "0.8")),
+                    Double.parseDouble(SystemEnvHelper.getenv(ChatbotConstants.THRESHOLD_FAQ_SUGG_REPLY, "0.6"))
+            );
+            if (result.getInt("rc") == 0) {
+                JsonParser jsonParser = new JsonParser();
+                JsonElement data = jsonParser.parse(result.getJSONArray("data").toString());
+
+                resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC);
+                resp.add(RestUtils.RESP_KEY_DATA, data);
+            } else {
+                resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
+                resp.addProperty(RestUtils.RESP_KEY_DATA, "查询不成功，智能问答引擎服务异常。");
+            }
+        } catch (
+                MalformedURLException e) {
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_6);
+            resp.addProperty(RestUtils.RESP_KEY_DATA, "查询不成功，智能问答引擎地址不合法。");
+        } catch (
+                ChatbotException e) {
+
+            resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
+            resp.addProperty(RestUtils.RESP_KEY_DATA, "查询不成功，智能问答引擎服务异常。");
+        }
+        return resp;
+    }
 }
diff --git a/public/plugins/chatbot/classes/PluginDescriptor.java b/public/plugins/chatbot/classes/PluginDescriptor.java
index 097a4424..311f4c50 100644
--- a/public/plugins/chatbot/classes/PluginDescriptor.java
+++ b/public/plugins/chatbot/classes/PluginDescriptor.java
@@ -51,8 +51,8 @@ public class PluginDescriptor implements IPluginDescriptor {
     public Map<String, String> getEnvironmentVariables() {
         Map<String, String> env = new HashMap<>();
         env.put(ChatbotConstants.BOT_PROVIDER, "https://bot.chatopera.com");
-        env.put(ChatbotConstants.THRESHOLD_FAQ_BEST_REPLY, "0.8");
-        env.put(ChatbotConstants.THRESHOLD_FAQ_SUGG_REPLY, "0.6");
+        env.put(ChatbotConstants.THRESHOLD_FAQ_BEST_REPLY, "0.9");
+        env.put(ChatbotConstants.THRESHOLD_FAQ_SUGG_REPLY, "0.3");
         return env;
     }
 }
\ No newline at end of file
diff --git a/public/plugins/chatbot/views/apps/chatbot/index.html b/public/plugins/chatbot/views/apps/chatbot/index.html
index 9918a110..a5b2013a 100644
--- a/public/plugins/chatbot/views/apps/chatbot/index.html
+++ b/public/plugins/chatbot/views/apps/chatbot/index.html
@@ -54,17 +54,29 @@
     <div class="row" style="padding:5px;">
         <div class="col-lg-12">
             <fieldset class="layui-elem-field layui-field-title">
-                <legend>工作状态</legend>
+                <legend>智能客服</legend>
                 <div class="layui-field-box">
                     <blockquote class="layui-elem-quote layui-quote-nm">
-                        <p>在开启状态下，在访客端可以看到【智能坐席】对话窗口并与机器人客服对话。</p>
+                        <p>在开启状态下，在访客端可以看到<b>智能客服</b>对话窗口并与机器人客服对话。</p>
                     </blockquote>
                     <form class="layui-form" action="">
                         <div class="layui-form-item">
                             <div class="layui-input-block">
                                 <input type="checkbox" lay-filter="bot-workstatus" name="switch" lay-skin="switch" lay-text="启用|禁用" <#if currentbot.enabled>checked</#if>>
                             </div>
-<!--                            <div class="layui-form-mid layui-word-aux">在开启状态下，在访客端可以看到【智能坐席】对话窗口并与机器人客服对话。</div>-->
+                        </div>
+                    </form>
+                </div>
+                <legend>知识库建议</legend>
+                <div class="layui-field-box">
+                    <blockquote class="layui-elem-quote layui-quote-nm">
+                        <p>知识库建议包括<b>知识库联想</b>和<b>知识库快捷</b>。<b>知识库联想</b>：当坐席与访客进行对话过程中，坐席输入消息时是否得到机器人的建议回复；<b>知识库快捷</b>：当坐席与访客进行对话过程中，坐席收到访客的消息时是否得到机器人的建议回复。</p>
+                    </blockquote>
+                    <form class="layui-form" action="">
+                        <div class="layui-form-item">
+                            <div class="layui-input-block">
+                                <input type="checkbox" lay-filter="bot-aisuggest" name="bot-aisuggest" lay-skin="switch" lay-text="启用|禁用" <#if currentbot.aisuggest>checked</#if>>
+                            </div>
                         </div>
                     </form>
                 </div>
@@ -269,6 +281,7 @@
     function setChatbotWorkstatus(id, workstatus){
         restApiRequest({
             path: "chatbot",
+            silent: true,
             data: {
                 ops: workstatus?"enable":"disable",
                 id: id
@@ -276,6 +289,17 @@
         });
     }
 
+    function setChatbotAiSuggest(id, aisuggest){
+        restApiRequest({
+            path: "chatbot",
+            silent: true,
+            data: {
+                ops: aisuggest?"enableAiSuggest":"disableAiSuggest",
+                id: id
+            }
+        });
+    }
+
     layui.use(['form'], function(){
         var form = layui.form();
         form.render();
@@ -283,5 +307,9 @@
         form.on('switch(bot-workstatus)', function (data) {
             setChatbotWorkstatus('${currentbotid}', data.elem.checked);
         });
+
+        form.on('switch(bot-aisuggest)', function (data) {
+            setChatbotAiSuggest('${currentbotid}', data.elem.checked);
+        });
     });
 </script>
\ No newline at end of file