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#75 记录机器人客服逻辑错误
This commit is contained in:
Hai Liang Wang
parent
87f4055b53
commit
99324f617d
@ -139,6 +139,7 @@ public class ChatbotEventHandler {
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agentUser.setCreatetime(now);
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agentUser.setUpdatetime(now);
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agentUser.setSessionid(session);
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// 聊天机器人处理的请求
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agentUser.setOpttype(MainContext.OptTypeEnum.CHATBOT.toString());
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agentUser.setAgentno(aiid); // 聊天机器人ID
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@ -148,6 +149,11 @@ public class ChatbotEventHandler {
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AgentService agentService = AutomaticServiceDist.processChatbotService(agentUser, orgi);
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agentUser.setAgentserviceid(agentService.getId());
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// 标记为机器人坐席
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agentUser.setChatbotops(true);
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agentUser.setChatbotlogicerror(0);
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agentUser.setChatbotround(0);
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getAgentUserRes().save(agentUser);
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getOnlineUserRes().save(onlineUser);
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CacheHelper.getAgentUserCacheBean().put(user, agentUser, orgi);
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@ -198,6 +204,7 @@ public class ChatbotEventHandler {
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String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
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String aiid = client.getHandshakeData().getSingleUrlParam("aiid");
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String user = client.getHandshakeData().getSingleUrlParam("userid");
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String sessionid = MainUtils.getContextID(client.getSessionId().toString());
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logger.info("[chatbot] onEvent message: orgi {}, aiid {}, userid {}, dataType {}", orgi, aiid, user, data.getType());
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// ignore event if dataType is not message.
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if (!StringUtils.equals(data.getType(), Constants.IM_MESSAGE_TYPE_MESSAGE)) {
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@ -231,9 +238,12 @@ public class ChatbotEventHandler {
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data.setMessage(data.getMessage().substring(0, 300));
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}
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data.setSessionid(MainUtils.getContextID(client.getSessionId().toString()));
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data.setUsession(user); // 绑定唯一用户
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data.setSessionid(sessionid);
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data.setMessage(MainUtils.processEmoti(data.getMessage())); // 处理表情
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data.setTouser(aiid);
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data.setTousername(invite.getAiname());
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data.setUsername(agentUser.getUsername());
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data.setAiid(aiid);
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data.setAgentserviceid(agentUser.getAgentserviceid());
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data.setChannel(agentUser.getChannel());
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@ -253,7 +263,6 @@ public class ChatbotEventHandler {
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// 发送消息给Bot
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MainUtils.chatbot(new ChatbotEvent<ChatMessage>(data,
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getChatbotRes(),
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Constants.CHATBOT_EVENT_TYPE_CHAT));
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}
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@ -68,10 +68,9 @@ public class ChatbotUtils {
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* @param data
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* @param direction
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* @param chatype
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* @param msgtype
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* @return
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*/
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private static MessageOutContent createMessage(ChatMessage data, String direction, String chatype, String msgtype) {
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private static MessageOutContent createMessage(ChatMessage data, String direction, String chatype) {
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AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(data.getUserid(), data.getOrgi());
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if (agentUser == null)
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return null;
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@ -79,7 +78,7 @@ public class ChatbotUtils {
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// 设置发送消息体
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MessageOutContent outMessage = new MessageOutContent();
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outMessage.setMessage(data.getMessage());
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outMessage.setMessageType(msgtype);
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outMessage.setMessageType(data.getMsgtype());
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outMessage.setCalltype(direction);
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outMessage.setAgentUser(null);
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outMessage.setSnsAccount(null);
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@ -87,7 +86,7 @@ public class ChatbotUtils {
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outMessage.setSuggest(data.getSuggest());
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}
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outMessage.setContextid(data.getUserid());
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outMessage.setContextid(data.getContextid());
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outMessage.setFromUser(data.getUserid());
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outMessage.setToUser(data.getTouser());
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outMessage.setChannelMessage(data);
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@ -140,7 +139,7 @@ public class ChatbotUtils {
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data.setUsession(data.getUserid()); //agentUser作为 session id
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data.setCalltype(direction);
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data.setUpdatetime(System.currentTimeMillis());
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return createMessage(data, direction, chatype, msgtype);
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return createMessage(data, direction, chatype);
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}
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/**
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@ -152,7 +151,8 @@ public class ChatbotUtils {
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* @return
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*/
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public static MessageOutContent createTextMessage(ChatMessage data, String direction, String chatype) {
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return createMessage(data, direction, chatype, MainContext.MediaTypeEnum.TEXT.toString());
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data.setMsgtype(MainContext.MediaTypeEnum.TEXT.toString());
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return createMessage(data, direction, chatype);
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}
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private static ChatbotRepository getChatbotRes() {
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@ -167,4 +167,12 @@ public class ChatbotUtils {
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return chatMessageRes;
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}
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/**
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* 保存到数据库，发送到ChatMessage
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* @param resp
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*/
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public static void saveAndPublish(ChatMessage resp) {
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getChatMessageRes().save(resp);
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NettyClients.getInstance().sendChatbotEventMessage(resp.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), resp);
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}
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}
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@ -90,6 +90,9 @@ public class AgentUser implements Serializable, Comparable<AgentUser> {
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private String email ;
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private String phone ;
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private String resion ;
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private boolean chatbotops; // 是否是机器人客服
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private int chatbotlogicerror; // 机器人客服逻辑错误回复累计
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private int chatbotround; // 机器人客服对话轮次(一问一答是一轮)
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@Transient
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private boolean tip = false;
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@ -574,7 +577,31 @@ public class AgentUser implements Serializable, Comparable<AgentUser> {
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this.opttype = opttype;
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}
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@Override
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public boolean isChatbotops() {
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return chatbotops;
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}
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public void setChatbotops(boolean chatbotops) {
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this.chatbotops = chatbotops;
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}
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public int getChatbotlogicerror() {
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return chatbotlogicerror;
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}
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public void setChatbotlogicerror(int chatbotlogicerror) {
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this.chatbotlogicerror = chatbotlogicerror;
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}
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public int getChatbotround() {
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return chatbotround;
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}
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public void setChatbotround(int chatbotround) {
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this.chatbotround = chatbotround;
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}
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@Override
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public int compareTo(AgentUser o) {
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int ret = 0 ;
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if(this.getLogindate() == null){
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@ -22,12 +22,10 @@ import com.chatopera.cc.exchange.UserEvent;
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public class ChatbotEvent<S> implements UserEvent {
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private S data;
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private ChatbotRepository chatbotRes;
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private String eventype;
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public ChatbotEvent(S data, ChatbotRepository chatbotRes, String eventype) {
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public ChatbotEvent(S data, String eventype) {
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this.data = data;
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this.chatbotRes = chatbotRes;
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this.eventype = eventype;
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}
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@ -39,14 +37,6 @@ public class ChatbotEvent<S> implements UserEvent {
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this.data = data;
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}
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public ChatbotRepository getChatbotRes() {
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return chatbotRes;
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}
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public void setChatbotRes(ChatbotRepository chatbotRes) {
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this.chatbotRes = chatbotRes;
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}
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public String getEventype() {
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return eventype;
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}
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@ -16,10 +16,14 @@
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package com.chatopera.cc.concurrent.chatbot;
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import com.chatopera.cc.app.basic.MainContext;
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import com.chatopera.cc.app.cache.CacheHelper;
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import com.chatopera.cc.app.handler.api.request.RestUtils;
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import com.chatopera.cc.app.im.client.NettyClients;
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import com.chatopera.cc.app.im.message.ChatMessage;
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import com.chatopera.cc.app.im.util.ChatbotUtils;
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import com.chatopera.cc.app.model.AgentUser;
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import com.chatopera.cc.app.model.Chatbot;
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import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
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import com.chatopera.cc.app.persistence.repository.ChatbotRepository;
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import com.chatopera.cc.concurrent.user.UserDataEvent;
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import com.chatopera.cc.util.Constants;
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import com.chatopera.chatbot.ChatbotAPIRuntimeException;
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@ -34,9 +38,28 @@ import java.net.MalformedURLException;
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public class ChatbotEventHandler implements EventHandler<UserDataEvent> {
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private final static Logger logger = LoggerFactory.getLogger(ChatbotEventHandler.class);
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private ChatbotRepository chatbotRes;
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private AgentUserRepository agentUserRes;
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/**
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* 根据聊天机器人返回数据更新agentUser
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*
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* @param userid
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* @param data
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*/
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private void updateAgentUserWithRespData(final String userid, final String orgi, final JSONObject data) {
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AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(userid, orgi);
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agentUser.setChatbotround(agentUser.getChatbotround() + 1);
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if (data.getBoolean("logic_is_unexpected")) {
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agentUser.setChatbotlogicerror(agentUser.getChatbotlogicerror() + 1);
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}
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getAgentUserRes().save(agentUser);
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CacheHelper.getAgentUserCacheBean().put(userid, agentUser, orgi);
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}
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private void chat(final ChatbotEvent payload) throws MalformedURLException, ChatbotAPIRuntimeException {
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ChatMessage request = (ChatMessage) payload.getData();
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Chatbot c = payload.getChatbotRes()
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Chatbot c = getChatbotRes()
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.findOne(request.getAiid());
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logger.info("[chatbot disruptor] chat request baseUrl {}, chatbotID {}, fromUserId {}, textMessage {}", c.getBaseUrl(), c.getChatbotID(), request.getUserid(), request.getMessage());
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@ -46,27 +69,35 @@ public class ChatbotEventHandler implements EventHandler<UserDataEvent> {
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// parse response
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logger.info("[chatbot disruptor] chat response {}", result.toString());
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if(result.getInt(RestUtils.RESP_KEY_RC) == 0){
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if (result.getInt(RestUtils.RESP_KEY_RC) == 0) {
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// reply
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JSONObject data = result.getJSONObject("data");
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ChatMessage resp = new ChatMessage();
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resp.setCalltype(MainContext.CallTypeEnum.OUT.toString());
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resp.setAppid(resp.getAppid());
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resp.setOrgi(request.getOrgi());
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resp.setAiid(request.getAiid());
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resp.setMessage(result.getJSONObject("data").getString("string"));
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resp.setTouser(request.getUsername());
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resp.setMessage(data.getString("string"));
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resp.setTouser(request.getUserid());
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resp.setTousername(request.getUsername());
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resp.setAgentserviceid(request.getAgentserviceid());
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resp.setMsgtype(request.getMsgtype());
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resp.setUserid(request.getUserid());
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resp.setType(request.getType());
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resp.setChannel(request.getChannel());
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resp.setContextid(resp.getContextid());
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resp.setSessionid(resp.getSessionid());
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resp.setContextid(request.getContextid());
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resp.setSessionid(request.getSessionid());
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resp.setUsession(request.getUsession());
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resp.setUsername(c.getName());
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NettyClients.getInstance().sendChatbotEventMessage(request.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), resp);
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resp.setUpdatetime(System.currentTimeMillis());
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updateAgentUserWithRespData(request.getUserid(), request.getOrgi(), data); // 更新聊天机器人累计值
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ChatbotUtils.saveAndPublish(resp); // 保存并发送
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} else {
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// TODO handle exceptions
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}
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}
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@Override
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public void onEvent(UserDataEvent event, long arg1, boolean arg2)
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throws Exception {
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@ -81,4 +112,27 @@ public class ChatbotEventHandler implements EventHandler<UserDataEvent> {
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}
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}
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/**
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* Lazy load agentUser repo
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*
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* @return
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*/
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private AgentUserRepository getAgentUserRes() {
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if (agentUserRes == null)
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agentUserRes = MainContext.getContext().getBean(AgentUserRepository.class);
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return agentUserRes;
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}
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/**
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* Lazy load chatbot repo
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*
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* @return
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*/
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private ChatbotRepository getChatbotRes() {
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if (chatbotRes == null)
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chatbotRes = MainContext.getContext().getBean(ChatbotRepository.class);
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return chatbotRes;
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}
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}
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@ -691,6 +691,9 @@ CREATE TABLE `uk_agentuser` (
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`agentusername` varchar(32) DEFAULT NULL COMMENT '坐席姓名',
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`alarm` int(10) DEFAULT '0' COMMENT '是否触发预警',
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`initiator` varchar(32) DEFAULT NULL COMMENT '会话发起方',
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`chatbotops` tinyint(1) DEFAULT '0' COMMENT '是否是机器人客服',
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`chatbotlogicerror` int(11) DEFAULT '0' COMMENT '机器人客服不符合逻辑返回累计',
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`chatbotround` int(11) DEFAULT '0' COMMENT '机器人客服对话轮次',
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PRIMARY KEY (`id`) USING BTREE,
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KEY `agentuser_userid` (`userid`) USING BTREE,
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KEY `agentuser_orgi` (`orgi`) USING BTREE
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