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Code Issues Releases Wiki Activity

https://github.com/chatopera/cosin/issues/256 enable collect feedback

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This commit is contained in:
Hai Liang Wang 2019-12-26 17:55:43 +08:00
parent 1c089992f5
commit 7a402bad40
7 changed files with 71 additions and 7 deletions
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2
contact-center/app/src/main/java/com/chatopera/cc/acd/middleware/visitor/ACDVisBindingMw.java
View File

@ -67,7 +67,7 @@ public class ACDVisBindingMw implements Middleware<ACDComposeContext> {
ctx.getAgentUser().setSkill(null);
}
if (StringUtils.isNotBlank(ctx.getAgentno())) {
if (StringUtils.isNotBlank(ctx.getAgentno()) && (!StringUtils.equalsIgnoreCase(ctx.getAgentno(), "null"))) {
logger.info("[apply] bind agentno {}, isInvite {}", ctx.getAgentno(), ctx.isInvite());
// 绑定坐席
// 绑定坐席有可能是因为前端展示了技能组和坐席

1
contact-center/app/src/main/java/com/chatopera/cc/basic/MainContext.java
View File

@ -790,6 +790,7 @@ public class MainContext {
SERVICE,
WRITING,
LEAVE, // 浏览器端执行退出
SATISFACTION,
AUDIT_MESSAGE, // 会话监控消息类型
AUDIT_NEW,
AUDIT_END,

22
contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentController.java
View File

@ -56,6 +56,7 @@
import org.springframework.util.FileCopyUtils;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.bind.annotation.ResponseBody;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
@ -1039,6 +1040,27 @@
return request(super.createRequestPageTempletResponse("/apps/agent/contacts"));
}
@ResponseBody
@RequestMapping(value = "/evaluation")
@Menu(type = "apps", subtype = "evaluation")
public String evaluation(HttpServletRequest request, @Valid String agentuserid) {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(agentuserid, super.getOrgi(request));
Message outMessage = new Message();
outMessage.setChannelMessage(agentUser);
outMessage.setAgentUser(agentUser);
peerSyncIM.send(
MainContext.ReceiverType.VISITOR,
MainContext.ChannelType.toValue(agentUser.getChannel()),
agentUser.getAppid(),
MainContext.MessageType.SATISFACTION,
agentUser.getUserid(),
outMessage,
true);
return "ok";
}
@RequestMapping(value = "/summary")
@Menu(type = "apps", subtype = "summary")

7
contact-center/app/src/main/java/com/chatopera/cc/peer/im/ComposeMw2.java
View File

@ -78,6 +78,13 @@ public class ComposeMw2 implements Middleware<PeerContext> {
ctx.getMessage().getChannelMessage(),
true);
return true;
case SATISFACTION:
NettyClients.getInstance().publishIMEventMessage(
ctx.getTouser(),
MainContext.MessageType.SATISFACTION.toString(),
ctx.getMessage(),
true);
return true;
}
return false;
}

27
contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html
View File

@ -81,14 +81,26 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
</style>
<script language="javascript">
var editor , layer;
$(document).ready(function(){
// KindEditor.ready(function(K) {
var K = KindEditor;
KindEditor.plugin('evaluation', function(K) {
var editor = this, name = 'evaluation';
editor.clickToolbar(name, function() {
$.post('/agent/evaluation',{agentuserid:agentuserid}).success(function(){
top.layer.msg('发送满意度调研成功！',{icon: 1, time: 3000})
});
});
});
KindEditor.lang({
evaluation :'满意度评价'
});
KindEditor.ready(function(K) {
editor = K.create('#message', {
height:"160px",
themeType : 'simple',
width:"100%",
items:['emoticons', 'image','insertfile'],
items:['emoticons', 'image','insertfile','evaluation'],
resizeType:0,
uploadJson : "/agent/image/upload.html?id=${curagentuser.id!''}",
allowFileManager : false,
@ -449,6 +461,13 @@ word-break: break-all;"><#if curagentuser??>${curagentuser.username!''}<#if cura
</div>
</div>
<style>
.ke-icon-evaluation {
background-image: url(/im/img/evaluationa.png);
background-position: 0px 0px;
width: 20px;
height: 16px;
}
.layui-flow-more{
position: absolute;
top: 0;

11
contact-center/app/src/main/resources/templates/apps/im/index.html
View File

@ -638,7 +638,16 @@
socket.on('disconnect',function() {
output('<span id="connect-message">连接坐席失败，在线咨询服务不可用</span>' , 'message connect-message');
editor.readonly();
});
});
socket.on('satisfaction', function() {
<#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
document.getElementById("diaShade").style.display = "block";
document.getElementById("dialogWrap").style.display = "block";
isAgentEnds = true;
</#if>
});
function sendDisconnect(){
socket.disconnect();
}

8
contact-center/app/src/main/resources/templates/apps/im/mobile.html
View File

@ -527,7 +527,13 @@
}else if(data.calltype == "呼出"){
output('<div class="chat-left"> <img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt=""><div class="chat-message"><label class="user">'+data.username+'</label><label class="time">'+data.createtime+'</label> </div><div class="chatting-left"><i class="arrow"></i><div class="chat-content">'+chat+'</div></div>' , "chat-block");
}
});
});
socket.on('satisfaction', function() {
<#if sessionConfig?? && sessionConfig.satisfaction?? && sessionConfig.satisfaction>
popup('block');
</#if>
});
socket.on('disconnect',function() {
output('<span id="connect-message">连接坐席失败，在线咨询服务不可用</span>' , 'message connect-message');