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Code Issues Releases Wiki Activity

Merge branch 'develop' of github.com:chatopera/cosin into develop

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This commit is contained in:
mukaiu 2018-11-03 18:09:09 +08:00
commit 639d6c5d73
96 changed files with 4987 additions and 4083 deletions
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6
README.md
View File

@ -34,6 +34,8 @@
## 产品演示
* 坐席工作台
[http://cc.chatopera.com/](http://cc.chatopera.com/)
@ -42,6 +44,10 @@
| admin | admin1234 |
* 网页端访客程序
[http://cc.chatopera.com/testclient.html](http://cc.chatopera.com/testclient.html)
## 功能
* 账号及组织机构管理：按组织、角色分配账号权限

2
contact-center/.dockerignore
View File

@ -0,0 +1,2 @@
./app/target/
./logs/

8
contact-center/Dockerfile
View File

@ -1,6 +1,11 @@
FROM chatopera/java:1.0.0
MAINTAINER Hai Liang Wang <hain@chatopera.com>
ARG VCS_REF
LABEL org.label-schema.vcs-ref=$VCS_REF \
org.label-schema.vcs-url="https://github.com/chatopera/cosin"
# Set timezone
RUN apt-get update && \
apt-get install --no-install-recommends -y tzdata && \
@ -26,10 +31,11 @@ RUN /bin/bash -c "mkdir -p /{data,logs}"
# build WAR
COPY _m2/settings.xml /root/.m2/settings.xml
COPY app /app
COPY config /config
WORKDIR /app
RUN mvn clean package && \
rm -rf /opt/apache-tomcat/webapps/ROOT && \
cp target/contact-center-3.9.0.war /opt/apache-tomcat/webapps/ROOT.war && \
cp target/contact-center-*.war.original /opt/apache-tomcat/webapps/ROOT.war && \
rm -rf /app && \
rm -rf /root/.m2

5
contact-center/_m2/settings.xml
View File

@ -136,11 +136,6 @@ under the License.
</server>
-->
<server>
<id>chatopera</id>
<username>ada</username>
<password>L1OBFepgSZ</password>
</server>
</servers>
<mirrors>

4
contact-center/admin/build.sh
View File

@ -13,7 +13,7 @@ PACKAGE_VERSION=1.0.0
# main
[ -z "${BASH_SOURCE[0]}" -o "${BASH_SOURCE[0]}" = "$0" ] || return
set -x
cd $appHome
docker build --force-rm=true --tag $imagename:$PACKAGE_VERSION .
docker build --build-arg VCS_REF=`git rev-parse --short HEAD` --force-rm=true --tag $imagename:$PACKAGE_VERSION .
docker tag $imagename:$PACKAGE_VERSION $imagename:develop

33
contact-center/app/pom.xml
View File

@ -159,9 +159,9 @@
</dependency>
<dependency>
<groupId>com.hazelcast</groupId>
<artifactId>hazelcast</artifactId>
<version>3.8</version>
<!--$NO-MVN-MAN-VER$-->
<artifactId>hazelcast-all</artifactId>
<version>3.10.5</version>
<scope>provided</scope>
</dependency>
<dependency>
<groupId>org.quartz-scheduler</groupId>
@ -346,6 +346,14 @@
<attachClasses>true</attachClasses>
<warSourceExcludes>**/WEB-INF</warSourceExcludes>
<packagingExcludes>**/WEB-INF,**/resources</packagingExcludes>
<webResources>
<resource>
<directory>../config/sql/</directory>
<includes>
<include>cskefu-MySQL-slim.sql</include>
</includes>
</resource>
</webResources>
</configuration>
<version>2.1.1</version>
</plugin>
@ -360,23 +368,6 @@
</plugins>
<defaultGoal>compile</defaultGoal>
</build>
<repositories>
<repository>
<id>SPRING-LIBS-snapshot</id>
<url>https://repo.spring.io/libs-milestone</url>
</repository>
<repository>
<id>mvn_repository</id>
<name>MVNREPOSITORY</name>
<url>http://repo1.maven.org/maven2</url>
</repository>
</repositories>
<distributionManagement>
<repository>
<id>SPRING-LIBS-snapshot</id>
<url>https://repo.spring.io/libs-milestone</url>
</repository>
</distributionManagement>
<developers>
<developer>
<id>hain</id>
@ -384,7 +375,7 @@
<email>hailiang.hl.wang@gmail.com</email>
<url>https://github.com/Samurais</url>
<organization>Chatopera Inc.</organization>
<organizationUrl>http://www.chatopera.com</organizationUrl>
<organizationUrl>https://www.chatopera.com</organizationUrl>
<roles>
<role>architect</role>
<role>developer</role>

45
contact-center/app/src/main/java/com/chatopera/cc/app/Application.java
View File

@ -17,8 +17,11 @@
package com.chatopera.cc.app;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.util.mobile.MobileNumberUtils;
import com.chatopera.cc.app.config.StartedEventListener;
import com.chatopera.cc.util.Constants;
import com.chatopera.cc.util.SystemEnvHelper;
import com.chatopera.cc.util.mobile.MobileNumberUtils;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Value;
@ -33,6 +36,7 @@ import org.springframework.context.annotation.Bean;
import org.springframework.data.elasticsearch.repository.config.EnableElasticsearchRepositories;
import org.springframework.data.jpa.repository.config.EnableJpaRepositories;
import org.springframework.scheduling.annotation.EnableAsync;
import org.springframework.transaction.annotation.EnableTransactionManagement;
import javax.servlet.MultipartConfigElement;
import java.io.IOException;
@ -41,9 +45,8 @@ import java.io.IOException;
@EnableJpaRepositories("com.chatopera.cc.app.persistence.repository")
@EnableElasticsearchRepositories("com.chatopera.cc.app.persistence.es")
@EnableAsync
@EnableTransactionManagement
public class Application {
private static final Logger logger = LoggerFactory.getLogger(Application.class);
@Value("${web.upload-path}")
private String uploaddir;
@ -51,25 +54,43 @@ public class Application {
@Value("${spring.servlet.multipart.max-file-size}")
private String multipartMaxUpload;
@Value("${spring.servlet.multipart.max-request-size}")
private String multipartMaxRequest;
static{
MainContext.model.put("contacts", true) ;
MainContext.model.put("sales", true);
MainContext.model.put("chatbot", true);
/**
* 记载模块
*/
// 外呼模块
private final static boolean isCalloutModule = SystemEnvHelper.parseModuleFlag("CSKEFU_MODULE_CALLOUT");
// CRM模块
private final static boolean isContactsModule = SystemEnvHelper.parseModuleFlag("CSKEFU_MODULE_CONTACTS");
// 聊天机器人模块
private final static boolean isChatbotModule = SystemEnvHelper.parseModuleFlag("CSKEFU_MODULE_CHATBOT");
static {
// 外呼模块
if (isCalloutModule) {
MainContext.model.put(Constants.CSKEFU_MODULE_CALLOUT, true);
}
// CRM模块
if (isContactsModule) {
MainContext.model.put(Constants.CSKEFU_MODULE_CONTACTS, true);
}
// 聊天机器人模块
if (isChatbotModule) {
MainContext.model.put(Constants.CSKEFU_MODULE_CHATBOT, true);
}
}
/**
* Init local resources
*/
protected static void init(){
protected static void init() {
try {
logger.info("init mobile number utils ...");
System.out.println("init mobile number utils ...");
MobileNumberUtils.init();
} catch (IOException e) {
logger.error("init error ", e);
e.printStackTrace();
System.exit(1);
}
}
@ -97,7 +118,7 @@ public class Application {
public static void main(String[] args) {
Application.init();
SpringApplication app = new SpringApplication(Application.class) ;
SpringApplication app = new SpringApplication(Application.class);
app.setBannerMode(Banner.Mode.CONSOLE);
app.setAddCommandLineProperties(false);
app.addListeners(new StartedEventListener());

67
contact-center/app/src/main/java/com/chatopera/cc/app/algorithm/AutomaticServiceDist.java
View File

@ -16,15 +16,15 @@
*/
package com.chatopera.cc.app.algorithm;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.aggregation.filter.AgentStatusBusyOrgiFilter;
import com.chatopera.cc.aggregation.filter.AgentStatusOrgiFilter;
import com.chatopera.cc.aggregation.filter.AgentUserOrgiFilter;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.WebIMReport;
import com.corundumstudio.socketio.SocketIONamespace;
@ -72,7 +72,6 @@ public class AutomaticServiceDist {
/**
* 载入坐席 ACD策略配置
*
* @param orgi
* @return
*/
@SuppressWarnings("unchecked")
@ -141,9 +140,9 @@ public class AutomaticServiceDist {
int queneUsers = 0;
PagingPredicate<String, AgentUser> pagingPredicate = null;
if (!StringUtils.isBlank(skill)) {
if (StringUtils.isNotBlank(skill)) {
pagingPredicate = new PagingPredicate<String, AgentUser>(new SqlPredicate("status = 'inquene' AND skill = '" + skill + "' AND orgi = '" + orgi + "'"), 100);
} else if (!StringUtils.isBlank(agent)) {
} else if (StringUtils.isNotBlank(agent)) {
pagingPredicate = new PagingPredicate<String, AgentUser>(new SqlPredicate("status = 'inquene' AND agent = '" + agent + "' AND orgi = '" + orgi + "'"), 100);
} else {
pagingPredicate = new PagingPredicate<String, AgentUser>(new SqlPredicate("status = 'inquene' AND orgi = '" + orgi + "'"), 100);
@ -168,7 +167,7 @@ public class AutomaticServiceDist {
public static List<AgentStatus> getAgentStatus(String skill, String orgi) {
PagingPredicate<String, AgentStatus> pagingPredicate = new PagingPredicate<String, AgentStatus>(new SqlPredicate("orgi = '" + orgi + "'"), 100);
if (!StringUtils.isBlank(skill)) {
if (StringUtils.isNotBlank(skill)) {
pagingPredicate = new PagingPredicate<String, AgentStatus>(new SqlPredicate("skill = '" + skill + "' AND orgi = '" + orgi + "'"), 100);
}
List<AgentStatus> agentList = new ArrayList<AgentStatus>();
@ -186,7 +185,7 @@ public class AutomaticServiceDist {
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentno, orgi);
List<AgentUser> agentStatusList = new ArrayList<AgentUser>();
PagingPredicate<String, AgentUser> pagingPredicate = null;
if (agentStatus != null && !StringUtils.isBlank(agentStatus.getSkill())) {
if (agentStatus != null && StringUtils.isNotBlank(agentStatus.getSkill())) {
pagingPredicate = new PagingPredicate<String, AgentUser>(new SqlPredicate("status = 'inquene' AND ((agent = null AND skill = null) OR (skill = '" + agentStatus.getSkill() + "' AND agent = null) OR agent = '" + agentno + "') AND orgi = '" + orgi + "'"), 10);
} else {
pagingPredicate = new PagingPredicate<String, AgentUser>(new SqlPredicate("status = 'inquene' AND ((agent = null AND skill = null) OR agent = '" + agentno + "') AND orgi = '" + orgi + "'"), 10);
@ -207,15 +206,15 @@ public class AutomaticServiceDist {
outMessage.setNickName(agentStatus.getUsername());
outMessage.setCreatetime(MainUtils.dateFormate.format(new Date()));
if (!StringUtils.isBlank(agentUser.getUserid())) {
if (StringUtils.isNotBlank(agentUser.getUserid())) {
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {
router.handler(agentUser.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), agentUser.getAppid(), outMessage);
}
}
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 为坐席分配访客
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
} catch (Exception ex) {
ex.printStackTrace();
}
@ -269,7 +268,7 @@ public class AutomaticServiceDist {
final boolean isPhone = MainContext.ChannelTypeEnum.PHONE.toString().equals(agentUser.getChannel());
AgentServiceRepository agentServiceRes = MainContext.getContext().getBean(AgentServiceRepository.class);
AgentService service = null;
if (!StringUtils.isBlank(agentUser.getAgentserviceid())) {
if (StringUtils.isNotBlank(agentUser.getAgentserviceid())) {
service = agentServiceRes.findByIdAndOrgi(agentUser.getAgentserviceid(), agentUser.getOrgi());
}
if (service == null) {//当做留言处理
@ -311,7 +310,8 @@ public class AutomaticServiceDist {
NettyClients.getInstance().sendCalloutEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
} else {
if (agentStatus != null) // WebIM 查看用户状态
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
// TODO #111 结束会话
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {
@ -392,7 +392,7 @@ public class AutomaticServiceDist {
public static void recordAgentStatus(String agent, String username, String extno, String skill, boolean admin, String userid, String status, String current, String worktype, String orgi, Date lasttime) {
WorkMonitorRepository workMonitorRes = MainContext.getContext().getBean(WorkMonitorRepository.class);
WorkMonitor workMonitor = new WorkMonitor();
if (!StringUtils.isBlank(agent) && !StringUtils.isBlank(status)) {
if (StringUtils.isNotBlank(agent) && StringUtils.isNotBlank(status)) {
workMonitor.setAgent(agent);
workMonitor.setAgentno(agent);
workMonitor.setStatus(status);
@ -450,9 +450,9 @@ public class AutomaticServiceDist {
/**
* 处理ACD 的 技能组请求和 坐席请求
*/
if (!StringUtils.isBlank(agentUser.getAgent())) {
if (StringUtils.isNotBlank(agentUser.getAgent())) {
pagingPredicate = new PagingPredicate<String, AgentStatus>(new SqlPredicate(" busy = false AND agentno = '" + agentUser.getAgent() + "' AND orgi = '" + orgi + "'"), 1);
} else if (!StringUtils.isBlank(agentUser.getSkill())) {
} else if (StringUtils.isNotBlank(agentUser.getSkill())) {
pagingPredicate = new PagingPredicate<String, AgentStatus>(new SqlPredicate(" busy = false AND skill = '" + agentUser.getSkill() + "' AND orgi = '" + orgi + "'"), 1);
} else {
pagingPredicate = new PagingPredicate<String, AgentStatus>(new SqlPredicate(" busy = false AND orgi = '" + orgi + "'"), 1);
@ -500,7 +500,8 @@ public class AutomaticServiceDist {
if (agentStatus != null) {
agentService = processAgentService(agentStatus, agentUser, orgi);
publishMessage(orgi, "invite", "success", agentno);
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 为坐席分配邀请的访客
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
} else {
agentService = allotAgent(agentUser, orgi);
}
@ -528,7 +529,7 @@ public class AutomaticServiceDist {
* @return
* @throws Exception
*/
public static AgentService processChatbotService(final AgentUser agentUser, final String orgi) {
public static AgentService processChatbotService(final String botName, final AgentUser agentUser, final String orgi) {
AgentService agentService = new AgentService(); //放入缓存的对象
AgentServiceRepository agentServiceRes = MainContext.getContext().getBean(AgentServiceRepository.class);
Date now = new Date();
@ -548,6 +549,8 @@ public class AutomaticServiceDist {
agentService.setRegion(agentUser.getRegion());
agentService.setUsername(agentUser.getUsername());
agentService.setChannel(agentUser.getChannel());
if (botName != null)
agentService.setAgentusername(botName);
if (StringUtils.isNotBlank(agentUser.getContextid())) {
agentService.setContextid(agentUser.getContextid());
@ -579,7 +582,7 @@ public class AutomaticServiceDist {
*/
private static AgentService processAgentService(AgentStatus agentStatus, AgentUser agentUser, String orgi, boolean finished) throws Exception {
AgentService agentService = new AgentService(); //放入缓存的对象
if (!StringUtils.isBlank(agentUser.getAgentserviceid())) {
if (StringUtils.isNotBlank(agentUser.getAgentserviceid())) {
agentService.setId(agentUser.getAgentserviceid());
}
agentService.setOrgi(orgi);
@ -668,20 +671,20 @@ public class AutomaticServiceDist {
AgentServiceRepository agentServiceRes = MainContext.getContext().getBean(AgentServiceRepository.class);
if (!StringUtils.isBlank(agentUser.getName())) {
if (StringUtils.isNotBlank(agentUser.getName())) {
agentService.setName(agentUser.getName());
}
if (!StringUtils.isBlank(agentUser.getPhone())) {
if (StringUtils.isNotBlank(agentUser.getPhone())) {
agentService.setPhone(agentUser.getPhone());
}
if (!StringUtils.isBlank(agentUser.getEmail())) {
if (StringUtils.isNotBlank(agentUser.getEmail())) {
agentService.setEmail(agentUser.getEmail());
}
if (!StringUtils.isBlank(agentUser.getResion())) {
if (StringUtils.isNotBlank(agentUser.getResion())) {
agentService.setResion(agentUser.getResion());
}
if (!StringUtils.isBlank(agentUser.getSkill())) {
if (StringUtils.isNotBlank(agentUser.getSkill())) {
agentService.setAgentskill(agentUser.getSkill());
} else if (agentStatus != null) {
agentService.setAgentskill(agentStatus.getSkill());
@ -743,7 +746,7 @@ public class AutomaticServiceDist {
agentUser.getStatus())) {
serviceFinish(agentUser, orgi);
}
if (!StringUtils.isBlank(agentUser.getId())) {
if (StringUtils.isNotBlank(agentUser.getId())) {
AgentUserRepository agentUserRes = MainContext.getContext().getBean(AgentUserRepository.class);
agentUser = agentUserRes.findByIdAndOrgi(agentUser.getId(), orgi);
if (agentUser != null) {
@ -766,7 +769,7 @@ public class AutomaticServiceDist {
}
SessionConfig sessionConfig = initSessionConfig(orgi);
String successMsg = "坐席分配成功，" + queneTip + "为您服务。";
if (!StringUtils.isBlank(sessionConfig.getSuccessmsg())) {
if (StringUtils.isNotBlank(sessionConfig.getSuccessmsg())) {
successMsg = sessionConfig.getSuccessmsg().replaceAll("\\{agent\\}", queneTip);
}
return successMsg;
@ -779,7 +782,7 @@ public class AutomaticServiceDist {
public static String getServiceFinishMessage(String channel, String orgi) {
SessionConfig sessionConfig = initSessionConfig(orgi);
String queneTip = "坐席已断开和您的对话";
if (!StringUtils.isBlank(sessionConfig.getFinessmsg())) {
if (StringUtils.isNotBlank(sessionConfig.getFinessmsg())) {
queneTip = sessionConfig.getFinessmsg();
}
return queneTip;
@ -795,7 +798,7 @@ public class AutomaticServiceDist {
}
SessionConfig sessionConfig = initSessionConfig(orgi);
String noAgentTipMsg = "坐席全忙，已进入等待队列，您也可以在其他时间再来咨询。";
if (!StringUtils.isBlank(sessionConfig.getNoagentmsg())) {
if (StringUtils.isNotBlank(sessionConfig.getNoagentmsg())) {
noAgentTipMsg = sessionConfig.getNoagentmsg().replaceAll("\\{num\\}", queneTip);
}
return noAgentTipMsg;
@ -809,7 +812,7 @@ public class AutomaticServiceDist {
}
SessionConfig sessionConfig = initSessionConfig(orgi);
String agentBusyTipMsg = "正在排队，请稍候,在您之前，还有 " + queneTip + " 位等待用户。";
if (!StringUtils.isBlank(sessionConfig.getAgentbusymsg())) {
if (StringUtils.isNotBlank(sessionConfig.getAgentbusymsg())) {
agentBusyTipMsg = sessionConfig.getAgentbusymsg().replaceAll("\\{num\\}", queneTip);
}
return agentBusyTipMsg;

12
contact-center/app/src/main/java/com/chatopera/cc/app/basic/MainContext.java
View File

@ -17,6 +17,7 @@
package com.chatopera.cc.app.basic;
import com.chatopera.cc.util.Constants;
import com.chatopera.cc.util.DateConverter;
import com.chatopera.cc.app.basic.resource.ActivityResource;
import com.chatopera.cc.app.basic.resource.BatchResource;
@ -409,7 +410,7 @@ public class MainContext {
return this.name;
}
public int getIndex(){
public int getIndex() {
return this.index;
}
}
@ -986,4 +987,13 @@ public class MainContext {
public static Class<?> getResource(String resource) {
return uKeFuResourceMap.get(resource);
}
/**
* 是否开启外呼模块
* @return
*/
public static boolean isEnableCalloutModule() {
return model.containsKey(Constants.CSKEFU_MODULE_CALLOUT) && (model.get(Constants.CSKEFU_MODULE_CALLOUT).equals(true));
}
}

43
contact-center/app/src/main/java/com/chatopera/cc/app/basic/MainUtils.java
View File

@ -766,14 +766,14 @@ public class MainUtils {
return workintTime;
}
public static File processImage(File destFile, File imageFile) throws FileNotFoundException, IOException {
public static File processImage(final File destFile, final File imageFile) throws FileNotFoundException, IOException {
if (imageFile != null && imageFile.exists()) {
Thumbnails.of(imageFile).width(460).keepAspectRatio(true).toFile(destFile);
}
return destFile;
}
public static File scaleImage(File destFile, File imageFile, float quality) throws FileNotFoundException, IOException {
public static File scaleImage(final File destFile, final File imageFile, float quality) throws FileNotFoundException, IOException {
if (imageFile != null && imageFile.exists()) {
Thumbnails.of(imageFile).scale(1f).outputQuality(quality).toFile(destFile);
}
@ -846,45 +846,6 @@ public class MainUtils {
return execute;
}
public static void processAttachmentFile(MultipartFile[] files, AttachmentRepository attachementRes, String path, User user, String orgi, WorkOrders workOrders, HttpServletRequest request, String dataid, String modelid) throws IOException {
if (files != null && files.length > 0) {
workOrders.setAnonymous(true);//变更用途为是否有 附件
//保存附件
for (MultipartFile file : files) {
if (file.getSize() > 0) { //文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制
String fileid = MainUtils.md5(file.getBytes()); //使用 文件的 MD5作为 ID，避免重复上传大文件
if (!StringUtils.isBlank(fileid)) {
AttachmentFile attachmentFile = new AttachmentFile();
attachmentFile.setCreater(user.getId());
attachmentFile.setOrgi(orgi);
attachmentFile.setOrgan(user.getOrgan());
attachmentFile.setDataid(dataid);
attachmentFile.setModelid(modelid);
attachmentFile.setModel(MainContext.ModelType.WORKORDERS.toString());
attachmentFile.setFilelength((int) file.getSize());
if (file.getContentType() != null && file.getContentType().length() > 255) {
attachmentFile.setFiletype(file.getContentType().substring(0, 255));
} else {
attachmentFile.setFiletype(file.getContentType());
}
if (file.getOriginalFilename() != null && file.getOriginalFilename().length() > 255) {
attachmentFile.setTitle(file.getOriginalFilename().substring(0, 255));
} else {
attachmentFile.setTitle(file.getOriginalFilename());
}
if (!StringUtils.isBlank(attachmentFile.getFiletype()) && attachmentFile.getFiletype().indexOf("image") >= 0) {
attachmentFile.setImage(true);
}
attachmentFile.setFileid(fileid);
attachementRes.save(attachmentFile);
FileUtils.writeByteArrayToFile(new File(path, "app/workorders/" + fileid), file.getBytes());
}
}
}
}
}
/**
* 获取系统配置
*

4
contact-center/app/src/main/java/com/chatopera/cc/app/config/IMServerConfiguration.java
View File

@ -87,7 +87,7 @@ public class IMServerConfiguration
FileInputStream in = new FileInputStream(sslFile);
sslProperties.load(in);
in.close();
if(!StringUtils.isBlank(sslProperties.getProperty("key-store")) && !StringUtils.isBlank(sslProperties.getProperty("key-store-password"))){
if(StringUtils.isNotBlank(sslProperties.getProperty("key-store")) && StringUtils.isNotBlank(sslProperties.getProperty("key-store-password"))){
config.setKeyStorePassword(MainUtils.decryption(sslProperties.getProperty("key-store-password")));
InputStream stream = new FileInputStream(new File(path , "ssl/"+sslProperties.getProperty("key-store")));
config.setKeyStore(stream);
@ -96,7 +96,7 @@ public class IMServerConfiguration
// config.setSSLProtocol("https");
int workThreads = !StringUtils.isBlank(threads) && threads.matches("[\\d]{1,6}") ? Integer.parseInt(threads) : 100 ;
int workThreads = StringUtils.isNotBlank(threads) && threads.matches("[\\d]{1,6}") ? Integer.parseInt(threads) : 100 ;
config.setWorkerThreads(workThreads);
// config.setStoreFactory(new HazelcastStoreFactory());
config.setAuthorizationListener(new AuthorizationListener() {

37
contact-center/app/src/main/java/com/chatopera/cc/app/config/RedisConfigure.java
View File

@ -15,8 +15,10 @@
*/
package com.chatopera.cc.app.config;
import com.chatopera.cc.util.Constants;
import com.chatopera.cc.app.schedule.CallOutWireTask;
import com.chatopera.cc.app.schedule.WebIMAgentDispatcher;
import com.chatopera.cc.app.schedule.WebIMOnlineUserDispatcher;
import com.chatopera.cc.util.Constants;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.context.annotation.Bean;
import org.springframework.context.annotation.Configuration;
@ -38,17 +40,25 @@ public class RedisConfigure {
@Autowired
CallOutWireTask callOutWireTask;
@Autowired
WebIMAgentDispatcher webIMAgentDispatcher;
@Autowired
WebIMOnlineUserDispatcher webIMOnlineUserDispatcher;
@Bean
RedisMessageListenerContainer redisContainer() {
final RedisMessageListenerContainer container = new RedisMessageListenerContainer();
container.setConnectionFactory(jedisConnectionFactory);
container.addMessageListener(messageListener(), pbxEvents());
container.addMessageListener(pbxMessageListener(), pbxEvents());
container.addMessageListener(imAgentDispatchListener(), imAgentEvents());
container.addMessageListener(imOnlineUserDispatchListener(), imOnlineUserEvents());
container.setTaskExecutor(Executors.newFixedThreadPool(50));
return container;
}
@Bean
MessageListenerAdapter messageListener() {
MessageListenerAdapter pbxMessageListener() {
return new MessageListenerAdapter(callOutWireTask);
}
@ -57,4 +67,25 @@ public class RedisConfigure {
return new PatternTopic(Constants.FS_CHANNEL_FS_TO_CC);
}
@Bean
MessageListenerAdapter imAgentDispatchListener() {
return new MessageListenerAdapter(webIMAgentDispatcher);
}
@Bean
PatternTopic imAgentEvents() {
return new PatternTopic(Constants.INSTANT_MESSAGING_WEBIM_AGENT_CHANNEL);
}
@Bean
MessageListenerAdapter imOnlineUserDispatchListener(){
return new MessageListenerAdapter(webIMOnlineUserDispatcher);
}
@Bean
PatternTopic imOnlineUserEvents() {
return new PatternTopic(Constants.INSTANT_MESSAGING_WEBIM_ONLINE_USER_CHANNEL);
}
}

10
contact-center/app/src/main/java/com/chatopera/cc/app/config/WebSecurityConfig.java
View File

@ -57,14 +57,18 @@ public class WebSecurityConfig extends WebSecurityConfigurerAdapter {
RequestMatcher beans = new AntPathRequestMatcher("/beans/**");
RequestMatcher dump = new AntPathRequestMatcher("/dump/**");
RequestMatcher env = new AntPathRequestMatcher("/env/**");
RequestMatcher health = new AntPathRequestMatcher("/health/**");
RequestMatcher info = new AntPathRequestMatcher("/info/**");
RequestMatcher mappings = new AntPathRequestMatcher("/mappings/**");
RequestMatcher metrics = new AntPathRequestMatcher("/metrics/**");
RequestMatcher trace = new AntPathRequestMatcher("/trace/**");
RequestMatcher druid = new AntPathRequestMatcher("/druid/**");
return new DelegateRequestMatchingFilter(autconfig , configprops , beans , dump , env , health , info , mappings , metrics , trace, druid);
/**
* Bypass actuator api
*/
// RequestMatcher health = new AntPathRequestMatcher("/health/**");
// RequestMatcher metrics = new AntPathRequestMatcher("/metrics/**");
// return new DelegateRequestMatchingFilter(autconfig , configprops , beans , dump , env , health , info , mappings , metrics , trace, druid);
return new DelegateRequestMatchingFilter(autconfig , configprops , beans , dump , env , mappings , trace, druid);
}
@Bean

2
contact-center/app/src/main/java/com/chatopera/cc/app/handler/ApplicationController.java
View File

@ -39,7 +39,7 @@ public class ApplicationController extends Handler{
view.addObject("istenantshare",super.isEnabletneant());
if(super.isEnabletneant()) {
//多租户启用 非超级管理员 一定要选择租户才能进入界面
if(!user.isSuperuser() && !StringUtils.isBlank(user.getOrgid()) && super.isTenantconsole() && MainContext.SYSTEM_ORGI.equals(user.getOrgi())) {
if(!user.isSuperuser() && StringUtils.isNotBlank(user.getOrgid()) && super.isTenantconsole() && MainContext.SYSTEM_ORGI.equals(user.getOrgi())) {
view = request(super.createRequestPageTempletResponse("redirect:/apps/tenant/index"));
}
if(StringUtils.isBlank(user.getOrgid())) {

353
contact-center/app/src/main/java/com/chatopera/cc/app/handler/Handler.java
View File

@ -16,23 +16,19 @@
*/
package com.chatopera.cc.app.handler;
import static org.elasticsearch.index.query.QueryBuilders.termQuery;
import static org.elasticsearch.index.query.QueryBuilders.termsQuery;
import java.text.ParseException;
import javax.servlet.http.Cookie;
import javax.servlet.http.HttpServletRequest;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.basic.Viewport;
import com.chatopera.cc.exception.CSKefuException;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.repository.TenantRepository;
import com.chatopera.cc.app.handler.api.rest.QueryParams;
import com.chatopera.cc.app.model.StreamingFile;
import com.chatopera.cc.app.model.SystemConfig;
import com.chatopera.cc.app.model.Tenant;
import com.chatopera.cc.app.model.User;
import com.chatopera.cc.app.persistence.blob.JpaBlobHelper;
import com.chatopera.cc.app.persistence.repository.StreamingFileRepository;
import com.chatopera.cc.app.persistence.repository.TenantRepository;
import com.chatopera.cc.exception.CSKefuException;
import org.apache.commons.lang.StringUtils;
import org.elasticsearch.index.query.BoolQueryBuilder;
import org.elasticsearch.index.query.QueryBuilders;
@ -45,9 +41,16 @@ import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Controller;
import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.SessionAttributes;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.model.SystemConfig;
import javax.servlet.http.Cookie;
import javax.servlet.http.HttpServletRequest;
import java.io.IOException;
import java.text.ParseException;
import static org.elasticsearch.index.query.QueryBuilders.termQuery;
import static org.elasticsearch.index.query.QueryBuilders.termsQuery;
@Controller
@ -58,42 +61,50 @@ public class Handler {
@Autowired
private TenantRepository tenantRes;
public final static int PAGE_SIZE_BG = 1 ;
public final static int PAGE_SIZE_TW = 20 ;
public final static int PAGE_SIZE_FV = 50 ;
public final static int PAGE_SIZE_HA = 100 ;
@Autowired
private JpaBlobHelper jpaBlobHelper;
@Autowired
private StreamingFileRepository streamingFileRes;
public final static int PAGE_SIZE_BG = 1;
public final static int PAGE_SIZE_TW = 20;
public final static int PAGE_SIZE_FV = 50;
public final static int PAGE_SIZE_HA = 100;
private long starttime = System.currentTimeMillis();
public User getUser(HttpServletRequest request){
User user = (User) request.getSession(true).getAttribute(MainContext.USER_SESSION_NAME) ;
if(user==null){
String authorization = request.getHeader("authorization") ;
if(StringUtils.isBlank(authorization) && request.getCookies()!=null){
for(Cookie cookie : request.getCookies()){
if(cookie.getName().equals("authorization")){
authorization = cookie.getValue() ; break ;
public User getUser(HttpServletRequest request) {
User user = (User) request.getSession(true).getAttribute(MainContext.USER_SESSION_NAME);
if (user == null) {
String authorization = request.getHeader("authorization");
if (StringUtils.isBlank(authorization) && request.getCookies() != null) {
for (Cookie cookie : request.getCookies()) {
if (cookie.getName().equals("authorization")) {
authorization = cookie.getValue();
break;
}
}
}
if(!StringUtils.isBlank(authorization)){
user = (User) CacheHelper.getApiUserCacheBean().getCacheObject(authorization, MainContext.SYSTEM_ORGI) ;
if (StringUtils.isNotBlank(authorization)) {
user = (User) CacheHelper.getApiUserCacheBean().getCacheObject(authorization, MainContext.SYSTEM_ORGI);
}
if(user==null){
if (user == null) {
user = new User();
user.setId(MainUtils.getContextID(request.getSession().getId())) ;
user.setUsername(MainContext.GUEST_USER+"_"+ MainUtils.genIDByKey(user.getId())) ;
user.setId(MainUtils.getContextID(request.getSession().getId()));
user.setUsername(MainContext.GUEST_USER + "_" + MainUtils.genIDByKey(user.getId()));
user.setOrgi(MainContext.SYSTEM_ORGI);
user.setSessionid(user.getId()) ;
user.setSessionid(user.getId());
}
}else{
user.setSessionid(user.getId()) ;
} else {
user.setSessionid(user.getId());
}
return user ;
return user;
}
/**
* 构建ElasticSearch基于部门查询的Filter
*
* @param request
* @param boolQueryBuilder
* @return
@ -102,12 +113,12 @@ public class Handler {
public boolean esOrganFilter(final HttpServletRequest request, final BoolQueryBuilder boolQueryBuilder) throws CSKefuException {
// 组合部门条件
User u = getUser(request);
if( u == null){
if (u == null) {
throw new CSKefuException("[esOrganFilter] 未能获取到登录用户。");
} else if(u.isSuperuser()){
} else if (u.isSuperuser()) {
// 超级管理员, 查看任何数据
return true;
} else if(u.getMyorgans().size() == 0){
} else if (u.getMyorgans().size() == 0) {
// 用户没有被分配到部门，返回空数据
return false;
} else {
@ -119,80 +130,79 @@ public class Handler {
}
/**
*
* @param queryBuilder
* @param request
*/
public BoolQueryBuilder search(BoolQueryBuilder queryBuilder , ModelMap map, HttpServletRequest request){
queryBuilder.must(termQuery("orgi", this.getOrgi(request))) ;
public BoolQueryBuilder search(BoolQueryBuilder queryBuilder, ModelMap map, HttpServletRequest request) {
queryBuilder.must(termQuery("orgi", this.getOrgi(request)));
//搜索框
if(!StringUtils.isBlank(request.getParameter("q"))) {
String q = request.getParameter("q") ;
q = q.replaceAll("(OR|AND|NOT|:|\\(|\\))", "") ;
if(!StringUtils.isBlank(q)){
queryBuilder.must(QueryBuilders.boolQuery().must(new QueryStringQueryBuilder(q).defaultOperator(Operator.AND))) ;
map.put("q", q) ;
if (StringUtils.isNotBlank(request.getParameter("q"))) {
String q = request.getParameter("q");
q = q.replaceAll("(OR|AND|NOT|:|\\(|\\))", "");
if (StringUtils.isNotBlank(q)) {
queryBuilder.must(QueryBuilders.boolQuery().must(new QueryStringQueryBuilder(q).defaultOperator(Operator.AND)));
map.put("q", q);
}
}
//筛选表单
if(!StringUtils.isBlank(request.getParameter("filterid"))) {
queryBuilder.must(termQuery("filterid", request.getParameter("filterid"))) ;
map.put("filterid", request.getParameter("filterid")) ;
if (StringUtils.isNotBlank(request.getParameter("filterid"))) {
queryBuilder.must(termQuery("filterid", request.getParameter("filterid")));
map.put("filterid", request.getParameter("filterid"));
}
//批次
if(!StringUtils.isBlank(request.getParameter("batid"))) {
queryBuilder.must(termQuery("batid", request.getParameter("batid"))) ;
map.put("batid", request.getParameter("batid")) ;
if (StringUtils.isNotBlank(request.getParameter("batid"))) {
queryBuilder.must(termQuery("batid", request.getParameter("batid")));
map.put("batid", request.getParameter("batid"));
}
//活动
if(!StringUtils.isBlank(request.getParameter("actid"))) {
queryBuilder.must(termQuery("actid", request.getParameter("actid"))) ;
map.put("actid", request.getParameter("actid")) ;
if (StringUtils.isNotBlank(request.getParameter("actid"))) {
queryBuilder.must(termQuery("actid", request.getParameter("actid")));
map.put("actid", request.getParameter("actid"));
}
//业务状态
if(!StringUtils.isBlank(request.getParameter("workstatus"))) {
queryBuilder.must(termQuery("workstatus", request.getParameter("workstatus"))) ;
map.put("workstatus", request.getParameter("workstatus")) ;
if (StringUtils.isNotBlank(request.getParameter("workstatus"))) {
queryBuilder.must(termQuery("workstatus", request.getParameter("workstatus")));
map.put("workstatus", request.getParameter("workstatus"));
}
//拨打状态
if(!StringUtils.isBlank(request.getParameter("callstatus"))) {
queryBuilder.must(termQuery("callstatus", request.getParameter("callstatus"))) ;
map.put("callstatus", request.getParameter("callstatus")) ;
if (StringUtils.isNotBlank(request.getParameter("callstatus"))) {
queryBuilder.must(termQuery("callstatus", request.getParameter("callstatus")));
map.put("callstatus", request.getParameter("callstatus"));
}
//预约状态
if(!StringUtils.isBlank(request.getParameter("apstatus"))) {
queryBuilder.must(termQuery("apstatus", request.getParameter("apstatus"))) ;
map.put("apstatus", request.getParameter("apstatus")) ;
if (StringUtils.isNotBlank(request.getParameter("apstatus"))) {
queryBuilder.must(termQuery("apstatus", request.getParameter("apstatus")));
map.put("apstatus", request.getParameter("apstatus"));
}
RangeQueryBuilder rangeQuery = null ;
RangeQueryBuilder rangeQuery = null;
//拨打时间区间查询
if(!StringUtils.isBlank(request.getParameter("callbegin")) || !StringUtils.isBlank(request.getParameter("callend"))){
if (StringUtils.isNotBlank(request.getParameter("callbegin")) || StringUtils.isNotBlank(request.getParameter("callend"))) {
if(!StringUtils.isBlank(request.getParameter("callbegin"))) {
if (StringUtils.isNotBlank(request.getParameter("callbegin"))) {
try {
rangeQuery = QueryBuilders.rangeQuery("calltime").from(MainUtils.dateFormate.parse(request.getParameter("callbegin")).getTime()) ;
rangeQuery = QueryBuilders.rangeQuery("calltime").from(MainUtils.dateFormate.parse(request.getParameter("callbegin")).getTime());
} catch (ParseException e) {
e.printStackTrace();
}
}
if(!StringUtils.isBlank(request.getParameter("callend")) ) {
if (StringUtils.isNotBlank(request.getParameter("callend"))) {
try {
if(rangeQuery == null) {
rangeQuery = QueryBuilders.rangeQuery("calltime").to(MainUtils.dateFormate.parse(request.getParameter("callend")).getTime()) ;
}else {
rangeQuery.to(MainUtils.dateFormate.parse(request.getParameter("callend")).getTime()) ;
if (rangeQuery == null) {
rangeQuery = QueryBuilders.rangeQuery("calltime").to(MainUtils.dateFormate.parse(request.getParameter("callend")).getTime());
} else {
rangeQuery.to(MainUtils.dateFormate.parse(request.getParameter("callend")).getTime());
}
} catch (ParseException e) {
@ -200,29 +210,29 @@ public class Handler {
}
}
map.put("callbegin", request.getParameter("callbegin")) ;
map.put("callend", request.getParameter("callend")) ;
map.put("callbegin", request.getParameter("callbegin"));
map.put("callend", request.getParameter("callend"));
}
//预约时间区间查询
if(!StringUtils.isBlank(request.getParameter("apbegin")) || !StringUtils.isBlank(request.getParameter("apend"))){
if (StringUtils.isNotBlank(request.getParameter("apbegin")) || StringUtils.isNotBlank(request.getParameter("apend"))) {
if(!StringUtils.isBlank(request.getParameter("apbegin"))) {
if (StringUtils.isNotBlank(request.getParameter("apbegin"))) {
try {
rangeQuery = QueryBuilders.rangeQuery("aptime").from(MainUtils.dateFormate.parse(request.getParameter("apbegin")).getTime()) ;
rangeQuery = QueryBuilders.rangeQuery("aptime").from(MainUtils.dateFormate.parse(request.getParameter("apbegin")).getTime());
} catch (ParseException e) {
e.printStackTrace();
}
}
if(!StringUtils.isBlank(request.getParameter("apend")) ) {
if (StringUtils.isNotBlank(request.getParameter("apend"))) {
try {
if(rangeQuery == null) {
rangeQuery = QueryBuilders.rangeQuery("aptime").to(MainUtils.dateFormate.parse(request.getParameter("apend")).getTime()) ;
}else {
rangeQuery.to(MainUtils.dateFormate.parse(request.getParameter("apend")).getTime()) ;
if (rangeQuery == null) {
rangeQuery = QueryBuilders.rangeQuery("aptime").to(MainUtils.dateFormate.parse(request.getParameter("apend")).getTime());
} else {
rangeQuery.to(MainUtils.dateFormate.parse(request.getParameter("apend")).getTime());
}
} catch (ParseException e) {
@ -230,91 +240,94 @@ public class Handler {
}
}
map.put("apbegin", request.getParameter("apbegin")) ;
map.put("apend", request.getParameter("apend")) ;
map.put("apbegin", request.getParameter("apbegin"));
map.put("apend", request.getParameter("apend"));
}
if(rangeQuery!=null) {
queryBuilder.must(rangeQuery) ;
if (rangeQuery != null) {
queryBuilder.must(rangeQuery);
}
//外呼任务id
if(!StringUtils.isBlank(request.getParameter("taskid"))) {
queryBuilder.must(termQuery("taskid", request.getParameter("taskid"))) ;
map.put("taskid", request.getParameter("taskid")) ;
if (StringUtils.isNotBlank(request.getParameter("taskid"))) {
queryBuilder.must(termQuery("taskid", request.getParameter("taskid")));
map.put("taskid", request.getParameter("taskid"));
}
//坐席
if(!StringUtils.isBlank(request.getParameter("owneruser"))) {
queryBuilder.must(termQuery("owneruser", request.getParameter("owneruser"))) ;
map.put("owneruser", request.getParameter("owneruser")) ;
if (StringUtils.isNotBlank(request.getParameter("owneruser"))) {
queryBuilder.must(termQuery("owneruser", request.getParameter("owneruser")));
map.put("owneruser", request.getParameter("owneruser"));
}
//部门
if(!StringUtils.isBlank(request.getParameter("ownerdept"))) {
queryBuilder.must(termQuery("ownerdept", request.getParameter("ownerdept"))) ;
map.put("ownerdept", request.getParameter("ownerdept")) ;
if (StringUtils.isNotBlank(request.getParameter("ownerdept"))) {
queryBuilder.must(termQuery("ownerdept", request.getParameter("ownerdept")));
map.put("ownerdept", request.getParameter("ownerdept"));
}
//分配状态
if(!StringUtils.isBlank(request.getParameter("status"))) {
queryBuilder.must(termQuery("status", request.getParameter("status"))) ;
map.put("status", request.getParameter("status")) ;
if (StringUtils.isNotBlank(request.getParameter("status"))) {
queryBuilder.must(termQuery("status", request.getParameter("status")));
map.put("status", request.getParameter("status"));
}
return queryBuilder ;
return queryBuilder;
}
public User getIMUser(HttpServletRequest request , String userid , String nickname){
User user = (User) request.getSession(true).getAttribute(MainContext.IM_USER_SESSION_NAME) ;
if(user==null){
public User getIMUser(HttpServletRequest request, String userid, String nickname) {
User user = (User) request.getSession(true).getAttribute(MainContext.IM_USER_SESSION_NAME);
if (user == null) {
user = new User();
if(!StringUtils.isBlank(userid)){
user.setId(userid) ;
}else{
user.setId(MainUtils.getContextID(request.getSession().getId())) ;
if (StringUtils.isNotBlank(userid)) {
user.setId(userid);
} else {
user.setId(MainUtils.getContextID(request.getSession().getId()));
}
if(!StringUtils.isBlank(nickname)){
if (StringUtils.isNotBlank(nickname)) {
user.setUsername(nickname);
}else{
user.setUsername(MainContext.GUEST_USER+"_"+ MainUtils.genIDByKey(user.getId())) ;
} else {
user.setUsername(MainContext.GUEST_USER + "_" + MainUtils.genIDByKey(user.getId()));
}
user.setSessionid(user.getId()) ;
}else{
user.setSessionid(MainUtils.getContextID(request.getSession().getId())) ;
user.setSessionid(user.getId());
} else {
user.setSessionid(MainUtils.getContextID(request.getSession().getId()));
}
return user ;
return user;
}
public void setUser(HttpServletRequest request , User user){
request.getSession(true).removeAttribute(MainContext.USER_SESSION_NAME) ;
request.getSession(true).setAttribute(MainContext.USER_SESSION_NAME , user) ;
public void setUser(HttpServletRequest request, User user) {
request.getSession(true).removeAttribute(MainContext.USER_SESSION_NAME);
request.getSession(true).setAttribute(MainContext.USER_SESSION_NAME, user);
}
/**
* 创建系统监控的 模板页面
*
* @param page
* @return
*/
public Viewport createAdminTempletResponse(String page) {
return new Viewport("/admin/include/tpl" , page);
}
/**
* 创建系统监控的 模板页面
* @param page
* @return
*/
public Viewport createAppsTempletResponse(String page) {
return new Viewport("/apps/include/tpl" , page);
return new Viewport("/admin/include/tpl", page);
}
/**
* 创建系统监控的 模板页面
*
* @param page
* @return
*/
public Viewport createAppsTempletResponse(String page) {
return new Viewport("/apps/include/tpl", page);
}
/**
* 创建系统监控的 模板页面
*
* @param page
* @return
*/
public Viewport createEntIMTempletResponse(String page) {
return new Viewport("/apps/entim/include/tpl" , page);
return new Viewport("/apps/entim/include/tpl", page);
}
public Viewport createRequestPageTempletResponse(String page) {
@ -322,21 +335,20 @@ public class Handler {
}
/**
*
* @param data
* @return
*/
public ModelAndView request(Viewport data) {
return new ModelAndView(data.getTemplet()!=null ? data.getTemplet(): data.getPage() , "data", data) ;
return new ModelAndView(data.getTemplet() != null ? data.getTemplet() : data.getPage(), "data", data);
}
public int getP(HttpServletRequest request) {
int page = 0;
String p = request.getParameter("p") ;
if(!StringUtils.isBlank(p) && p.matches("[\\d]*")){
page = Integer.parseInt(p) ;
if(page > 0){
page = page - 1 ;
String p = request.getParameter("p");
if (StringUtils.isNotBlank(p) && p.matches("[\\d]*")) {
page = Integer.parseInt(p);
if (page > 0) {
page = page - 1;
}
}
return page;
@ -344,19 +356,19 @@ public class Handler {
public int getPs(HttpServletRequest request) {
int pagesize = PAGE_SIZE_TW;
String ps = request.getParameter("ps") ;
if(!StringUtils.isBlank(ps) && ps.matches("[\\d]*")){
pagesize = Integer.parseInt(ps) ;
String ps = request.getParameter("ps");
if (StringUtils.isNotBlank(ps) && ps.matches("[\\d]*")) {
pagesize = Integer.parseInt(ps);
}
return pagesize;
}
public int getP(QueryParams params) {
int page = 0;
if(params!=null && !StringUtils.isBlank(params.getP()) && params.getP().matches("[\\d]*")){
page = Integer.parseInt(params.getP()) ;
if(page > 0){
page = page - 1 ;
if (params != null && StringUtils.isNotBlank(params.getP()) && params.getP().matches("[\\d]*")) {
page = Integer.parseInt(params.getP());
if (page > 0) {
page = page - 1;
}
}
return page;
@ -364,8 +376,8 @@ public class Handler {
public int getPs(QueryParams params) {
int pagesize = PAGE_SIZE_TW;
if(params != null && !StringUtils.isBlank(params.getPs()) && params.getPs().matches("[\\d]*")){
pagesize = Integer.parseInt(params.getPs()) ;
if (params != null && StringUtils.isNotBlank(params.getPs()) && params.getPs().matches("[\\d]*")) {
pagesize = Integer.parseInt(params.getPs());
}
return pagesize;
}
@ -373,38 +385,42 @@ public class Handler {
public int get50Ps(HttpServletRequest request) {
int pagesize = PAGE_SIZE_FV;
String ps = request.getParameter("ps") ;
if(!StringUtils.isBlank(ps) && ps.matches("[\\d]*")){
pagesize = Integer.parseInt(ps) ;
String ps = request.getParameter("ps");
if (StringUtils.isNotBlank(ps) && ps.matches("[\\d]*")) {
pagesize = Integer.parseInt(ps);
}
return pagesize;
}
public String getOrgi(HttpServletRequest request){
public String getOrgi(HttpServletRequest request) {
return getUser(request).getOrgi();
}
/**
* 机构id
*
* @param request
* @return
*/
public String getOrgid(HttpServletRequest request){
public String getOrgid(HttpServletRequest request) {
User u = getUser(request);
return u.getOrgid();
}
public Tenant getTenant(HttpServletRequest request){
public Tenant getTenant(HttpServletRequest request) {
return tenantRes.findById(getOrgi(request));
}
/**
* 根据是否租户共享获取orgi
*
* @param request
* @return
*/
public String getOrgiByTenantshare(HttpServletRequest request){
public String getOrgiByTenantshare(HttpServletRequest request) {
SystemConfig systemConfig = MainUtils.getSystemConfig();
if(systemConfig!=null&&systemConfig.isEnabletneant()&&systemConfig.isTenantshare()) {
User user = this.getUser(request) ;
if (systemConfig != null && systemConfig.isEnabletneant() && systemConfig.isTenantshare()) {
User user = this.getUser(request);
return user.getOrgid();
}
return getOrgi(request);
@ -412,11 +428,12 @@ public class Handler {
/**
* 判断是否租户共享
*
* @return
*/
public boolean isTenantshare(){
public boolean isTenantshare() {
SystemConfig systemConfig = MainUtils.getSystemConfig();
if(systemConfig!=null&&systemConfig.isEnabletneant()&&systemConfig.isTenantshare()) {
if (systemConfig != null && systemConfig.isEnabletneant() && systemConfig.isTenantshare()) {
return true;
}
return false;
@ -424,22 +441,25 @@ public class Handler {
/**
* 判断是否多租户
*
* @return
*/
public boolean isEnabletneant(){
public boolean isEnabletneant() {
SystemConfig systemConfig = MainUtils.getSystemConfig();
if(systemConfig!=null&&systemConfig.isEnabletneant()) {
if (systemConfig != null && systemConfig.isEnabletneant()) {
return true;
}
return false;
}
/**
* 判断是否多租户
*
* @return
*/
public boolean isTenantconsole(){
public boolean isTenantconsole() {
SystemConfig systemConfig = MainUtils.getSystemConfig();
if(systemConfig!=null&&systemConfig.isEnabletneant()&&systemConfig.isTenantconsole()) {
if (systemConfig != null && systemConfig.isEnabletneant() && systemConfig.isTenantconsole()) {
return true;
}
return false;
@ -452,4 +472,23 @@ public class Handler {
public void setStarttime(long starttime) {
this.starttime = starttime;
}
/**
* 使用Blob保存文件
* @param multipart
* @return id
* @throws IOException
*/
public String saveImageFileWithMultipart(MultipartFile multipart) throws IOException {
StreamingFile sf = new StreamingFile();
final String fileid = MainUtils.getUUID();
sf.setId(fileid);
sf.setMime(multipart.getContentType());
sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
sf.setName(multipart.getOriginalFilename());
streamingFileRes.save(sf);
return fileid;
}
}

12
contact-center/app/src/main/java/com/chatopera/cc/app/handler/LoginController.java
View File

@ -18,13 +18,13 @@ package com.chatopera.cc.app.handler;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.OrganRepository;
import com.chatopera.cc.app.persistence.repository.RoleAuthRepository;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import com.chatopera.cc.app.persistence.repository.UserRoleRepository;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.OnlineUserUtils;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
@ -78,10 +78,18 @@ public class LoginController extends Handler {
private void organs(final User user, final String organ) {
if (organ == null)
return;
if (user.inMyorgans(organ))
return;
user.getMyorgans().add(organ);
List<Organ> y = organRepository.findByOrgiAndParent(user.getOrgi(), organ);
for (Organ x : y) {
try {
organs(user, x.getId());
} catch (Exception e) {
logger.error("organs", e);
}
}
}

227
contact-center/app/src/main/java/com/chatopera/cc/app/handler/admin/channel/WebIMController.java
View File

@ -16,54 +16,48 @@
*/
package com.chatopera.cc.app.handler.admin.channel;
import java.io.File;
import java.io.IOException;
import java.util.ArrayList;
import java.util.List;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.CousultInvite;
import com.chatopera.cc.app.model.Organ;
import com.chatopera.cc.app.model.OrgiSkillRel;
import com.chatopera.cc.app.model.User;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.Menu;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.stereotype.Controller;
import org.springframework.ui.ModelMap;
import org.springframework.util.FileCopyUtils;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.persistence.repository.ConsultInviteRepository;
import com.chatopera.cc.app.persistence.repository.OrganRepository;
import com.chatopera.cc.app.persistence.repository.OrgiSkillRelRepository;
import com.chatopera.cc.app.persistence.repository.SNSAccountRepository;
import com.chatopera.cc.app.persistence.repository.ServiceAiRepository;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.io.IOException;
import java.util.ArrayList;
import java.util.List;
@Controller
@RequestMapping("/admin/webim")
public class WebIMController extends Handler {
private final static Logger logger = LoggerFactory.getLogger(WebIMController.class);
@Autowired
private ConsultInviteRepository invite;
@Autowired
private OrganRepository organRes ;
private OrganRepository organRes;
@Autowired
private UserRepository userRes ;
private UserRepository userRes;
@Autowired
private ServiceAiRepository serviceAiRes ;
private ServiceAiRepository serviceAiRes;
@Autowired
private OrgiSkillRelRepository orgiSkillRelService;
@ -75,93 +69,84 @@ public class WebIMController extends Handler {
private SNSAccountRepository snsAccountRes;
@RequestMapping("/index")
@Menu(type = "app" , subtype = "app" , admin= true)
public ModelAndView index(ModelMap map , HttpServletRequest request , @Valid String snsid) {
@Menu(type = "app", subtype = "app", admin = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, @Valid String snsid) {
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request)) ;
if(coultInvite!=null){
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request));
logger.info("[index] snsaccount Id {}, AiFirst {}", coultInvite.getSnsaccountid(), coultInvite.isAifirst());
if (coultInvite != null) {
map.addAttribute("inviteData", coultInvite);
map.addAttribute("skillList", getOrgans(request)) ;
map.addAttribute("agentList",getUsers(request)) ;
map.addAttribute("skillList", getOrgans(request));
map.addAttribute("agentList", getUsers(request));
map.addAttribute("import", request.getServerPort()) ;
map.addAttribute("import", request.getServerPort());
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request))) ;
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request)));
}
return request(super.createAdminTempletResponse("/admin/app/index"));
return request(super.createAdminTempletResponse("/admin/webim/index"));
}
@RequestMapping("/save")
@Menu(type = "admin" , subtype = "app" , admin= true)
public ModelAndView save(HttpServletRequest request , @Valid CousultInvite inviteData , @RequestParam(value = "webimlogo", required = false) MultipartFile webimlogo,@RequestParam(value = "agentheadimg", required = false) MultipartFile agentheadimg) throws IOException {
if(!StringUtils.isBlank(inviteData.getSnsaccountid())){
CousultInvite tempData = invite.findBySnsaccountidAndOrgi(inviteData.getSnsaccountid() , super.getOrgi(request)) ;
if(tempData!=null){
@Menu(type = "admin", subtype = "app", admin = true)
public ModelAndView save(HttpServletRequest request, @Valid CousultInvite inviteData, @RequestParam(value = "webimlogo", required = false) MultipartFile webimlogo, @RequestParam(value = "agentheadimg", required = false) MultipartFile agentheadimg) throws IOException {
if (StringUtils.isNotBlank(inviteData.getSnsaccountid())) {
CousultInvite tempData = invite.findBySnsaccountidAndOrgi(inviteData.getSnsaccountid(), super.getOrgi(request));
if (tempData != null) {
tempData.setConsult_vsitorbtn_model(inviteData.getConsult_vsitorbtn_model());
tempData.setConsult_vsitorbtn_color(inviteData.getConsult_vsitorbtn_color());
tempData.setConsult_vsitorbtn_position(inviteData.getConsult_vsitorbtn_position());
tempData.setConsult_vsitorbtn_content(inviteData.getConsult_vsitorbtn_content());
tempData.setConsult_vsitorbtn_display(inviteData.getConsult_vsitorbtn_display());
tempData.setConsult_dialog_color(inviteData.getConsult_dialog_color());
inviteData = tempData ;
inviteData = tempData;
}
}else{
} else {
inviteData.setSnsaccountid(super.getUser(request).getId());
}
inviteData.setOrgi(super.getOrgi(request));
if(webimlogo!=null && webimlogo.getOriginalFilename().lastIndexOf(".") > 0){
File logoDir = new File(path , "logo");
if(!logoDir.exists()){
logoDir.mkdirs() ;
// 网页品牌标识
if (webimlogo != null && webimlogo.getOriginalFilename().lastIndexOf(".") > 0) {
inviteData.setConsult_dialog_logo(super.saveImageFileWithMultipart(webimlogo));
}
String fileName = "logo/"+inviteData.getId()+webimlogo.getOriginalFilename().substring(webimlogo.getOriginalFilename().lastIndexOf(".")) ;
FileCopyUtils.copy(webimlogo.getBytes(), new File(path , fileName));
inviteData.setConsult_dialog_logo(fileName);
}
if(agentheadimg!=null && agentheadimg.getOriginalFilename().lastIndexOf(".") > 0){
File headimgDir = new File(path , "headimg");
if(!headimgDir.exists()){
headimgDir.mkdirs() ;
}
String fileName = "headimg/"+inviteData.getId()+agentheadimg.getOriginalFilename().substring(agentheadimg.getOriginalFilename().lastIndexOf(".")) ;
FileCopyUtils.copy(agentheadimg.getBytes(), new File(path , fileName));
inviteData.setConsult_dialog_headimg(fileName);
}
invite.save(inviteData) ;
CacheHelper.getSystemCacheBean().put(inviteData.getSnsaccountid(), inviteData, inviteData.getOrgi());
return request(super.createRequestPageTempletResponse("redirect:/admin/app/index.html?snsid="+inviteData.getSnsaccountid()));
// 网页坐席头像
if (agentheadimg != null && agentheadimg.getOriginalFilename().lastIndexOf(".") > 0) {
inviteData.setConsult_dialog_headimg(super.saveImageFileWithMultipart(agentheadimg));
}
invite.save(inviteData);
CacheHelper.getSystemCacheBean().put(inviteData.getSnsaccountid(), inviteData, inviteData.getOrgi());
return request(super.createRequestPageTempletResponse("redirect:/admin/webim/index.html?snsid=" + inviteData.getSnsaccountid()));
}
@RequestMapping("/profile")
@Menu(type = "app" , subtype = "profile" , admin= true)
public ModelAndView profile(ModelMap map , HttpServletRequest request , @Valid String snsid) {
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request)) ;
if(coultInvite!=null){
@Menu(type = "app", subtype = "profile", admin = true)
public ModelAndView profile(ModelMap map, HttpServletRequest request, @Valid String snsid) {
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request));
if (coultInvite != null) {
map.addAttribute("inviteData", coultInvite);
}
map.addAttribute("import", request.getServerPort()) ;
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request))) ;
map.addAttribute("import", request.getServerPort());
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request)));
map.put("serviceAiList",serviceAiRes.findByOrgi(super.getOrgi(request)) ) ;
return request(super.createAdminTempletResponse("/admin/app/profile"));
map.put("serviceAiList", serviceAiRes.findByOrgi(super.getOrgi(request)));
return request(super.createAdminTempletResponse("/admin/webim/profile"));
}
@RequestMapping("/profile/save")
@Menu(type = "admin" , subtype = "profile" , admin= true)
public ModelAndView saveprofile(HttpServletRequest request , @Valid CousultInvite inviteData, @RequestParam(value = "dialogad", required = false) MultipartFile dialogad) throws IOException {
CousultInvite tempInviteData ;
if(inviteData!=null && !StringUtils.isBlank(inviteData.getId())){
tempInviteData = invite.findOne(inviteData.getId()) ;
if(tempInviteData!=null){
@Menu(type = "admin", subtype = "profile", admin = true)
public ModelAndView saveprofile(HttpServletRequest request, @Valid CousultInvite inviteData, @RequestParam(value = "dialogad", required = false) MultipartFile dialogad) throws IOException {
CousultInvite tempInviteData;
if (inviteData != null && StringUtils.isNotBlank(inviteData.getId())) {
tempInviteData = invite.findOne(inviteData.getId());
if (tempInviteData != null) {
tempInviteData.setDialog_name(inviteData.getDialog_name());
tempInviteData.setDialog_address(inviteData.getDialog_address());
tempInviteData.setDialog_phone(inviteData.getDialog_phone());
tempInviteData.setDialog_mail(inviteData.getDialog_mail());
tempInviteData.setDialog_introduction(inviteData.getDialog_introduction());
tempInviteData.setDialog_message(inviteData.getDialog_message());
tempInviteData.setLeavemessage(inviteData.isLeavemessage()) ;
tempInviteData.setLeavemessage(inviteData.isLeavemessage());
tempInviteData.setLvmopentype(inviteData.getLvmopentype());
tempInviteData.setLvmname(inviteData.isLvmname());
tempInviteData.setLvmphone(inviteData.isLvmphone());
@ -204,44 +189,38 @@ public class WebIMController extends Handler {
tempInviteData.setCtrlenter(inviteData.isCtrlenter());
if(dialogad!=null && !StringUtils.isBlank(dialogad.getName()) && dialogad.getBytes()!=null && dialogad.getBytes().length >0){
String fileName = "ad/"+inviteData.getId()+dialogad.getOriginalFilename().substring(dialogad.getOriginalFilename().lastIndexOf(".")) ;
File file = new File(path , fileName) ;
if(!file.getParentFile().exists()){
file.getParentFile().mkdirs();
if (dialogad != null && StringUtils.isNotBlank(dialogad.getName()) && dialogad.getBytes() != null && dialogad.getBytes().length > 0) {
tempInviteData.setDialog_ad(super.saveImageFileWithMultipart(dialogad));
}
FileCopyUtils.copy(dialogad.getBytes(), file);
tempInviteData.setDialog_ad(fileName);
invite.save(tempInviteData);
inviteData = tempInviteData;
}
invite.save(tempInviteData) ;
inviteData = tempInviteData ;
}
}else{
invite.save(inviteData) ;
} else {
invite.save(inviteData);
}
CacheHelper.getSystemCacheBean().put(inviteData.getSnsaccountid(), inviteData, inviteData.getOrgi());
return request(super.createRequestPageTempletResponse("redirect:/admin/app/profile.html?snsid="+inviteData.getSnsaccountid()));
return request(super.createRequestPageTempletResponse("redirect:/admin/webim/profile.html?snsid=" + inviteData.getSnsaccountid()));
}
@RequestMapping("/invote")
@Menu(type = "app" , subtype = "invote" , admin= true)
public ModelAndView invote(ModelMap map , HttpServletRequest request , @Valid String snsid) {
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request)) ;
if(coultInvite!=null){
@Menu(type = "app", subtype = "invote", admin = true)
public ModelAndView invote(ModelMap map, HttpServletRequest request, @Valid String snsid) {
CousultInvite coultInvite = invite.findBySnsaccountidAndOrgi(snsid, super.getOrgi(request));
if (coultInvite != null) {
map.addAttribute("inviteData", coultInvite);
}
map.addAttribute("import", request.getServerPort()) ;
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request))) ;
return request(super.createAdminTempletResponse("/admin/app/invote"));
map.addAttribute("import", request.getServerPort());
map.addAttribute("snsAccount", snsAccountRes.findBySnsidAndOrgi(snsid, super.getOrgi(request)));
return request(super.createAdminTempletResponse("/admin/webim/invote"));
}
@RequestMapping("/invote/save")
@Menu(type = "admin" , subtype = "profile" , admin= true)
public ModelAndView saveinvote(HttpServletRequest request , @Valid CousultInvite inviteData, @RequestParam(value = "invotebg", required = false) MultipartFile invotebg) throws IOException {
CousultInvite tempInviteData ;
if(inviteData!=null && !StringUtils.isBlank(inviteData.getId())){
tempInviteData = invite.findOne(inviteData.getId()) ;
if(tempInviteData!=null){
@Menu(type = "admin", subtype = "profile", admin = true)
public ModelAndView saveinvote(HttpServletRequest request, @Valid CousultInvite inviteData, @RequestParam(value = "invotebg", required = false) MultipartFile invotebg) throws IOException {
CousultInvite tempInviteData;
if (inviteData != null && StringUtils.isNotBlank(inviteData.getId())) {
tempInviteData = invite.findOne(inviteData.getId());
if (tempInviteData != null) {
tempInviteData.setConsult_invite_enable(inviteData.isConsult_invite_enable());
tempInviteData.setConsult_invite_content(inviteData.getConsult_invite_content());
tempInviteData.setConsult_invite_accept(inviteData.getConsult_invite_accept());
@ -250,65 +229,61 @@ public class WebIMController extends Handler {
tempInviteData.setConsult_invite_color(inviteData.getConsult_invite_color());
if(invotebg!=null && !StringUtils.isBlank(invotebg.getName()) && invotebg.getBytes()!=null && invotebg.getBytes().length >0){
String fileName = "invote/"+inviteData.getId()+invotebg.getOriginalFilename().substring(invotebg.getOriginalFilename().lastIndexOf(".")) ;
File file = new File(path , fileName) ;
if(!file.getParentFile().exists()){
file.getParentFile().mkdirs();
if (invotebg != null && StringUtils.isNotBlank(invotebg.getName()) && invotebg.getBytes() != null && invotebg.getBytes().length > 0) {
tempInviteData.setConsult_invite_bg(super.saveImageFileWithMultipart(invotebg));
}
FileCopyUtils.copy(invotebg.getBytes(), file);
tempInviteData.setConsult_invite_bg(fileName);
invite.save(tempInviteData);
inviteData = tempInviteData;
}
invite.save(tempInviteData) ;
inviteData = tempInviteData ;
}
}else{
invite.save(inviteData) ;
} else {
invite.save(inviteData);
}
CacheHelper.getSystemCacheBean().put(inviteData.getSnsaccountid(), inviteData, inviteData.getOrgi());
return request(super.createRequestPageTempletResponse("redirect:/admin/app/invote.html?snsid="+inviteData.getSnsaccountid()));
return request(super.createRequestPageTempletResponse("redirect:/admin/webim/invote.html?snsid=" + inviteData.getSnsaccountid()));
}
/**
* 获取当前产品下组织信息
*
* @param request
* @return
*/
private List<Organ> getOrgans(HttpServletRequest request){
private List<Organ> getOrgans(HttpServletRequest request) {
List<Organ> list = null;
if(super.isTenantshare()) {
if (super.isTenantshare()) {
List<String> organIdList = new ArrayList<>();
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request)) ;
if(!orgiSkillRelList.isEmpty()) {
for(OrgiSkillRel rel:orgiSkillRelList) {
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request));
if (!orgiSkillRelList.isEmpty()) {
for (OrgiSkillRel rel : orgiSkillRelList) {
organIdList.add(rel.getSkillid());
}
}
list = organRes.findAll(organIdList);
}else {
list = organRes.findByOrgiAndOrgid(super.getOrgi(request),super.getOrgid(request)) ;
} else {
list = organRes.findByOrgiAndOrgid(super.getOrgi(request), super.getOrgid(request));
}
return list;
}
/**
* 获取当前产品下人员信息
*
* @param request
* @param q
* @return
*/
private List<User> getUsers(HttpServletRequest request){
private List<User> getUsers(HttpServletRequest request) {
List<User> userList = null;
if(super.isTenantshare()) {
if (super.isTenantshare()) {
List<String> organIdList = new ArrayList<>();
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request)) ;
if(!orgiSkillRelList.isEmpty()) {
for(OrgiSkillRel rel:orgiSkillRelList) {
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request));
if (!orgiSkillRelList.isEmpty()) {
for (OrgiSkillRel rel : orgiSkillRelList) {
organIdList.add(rel.getSkillid());
}
}
userList=userRes.findByOrganInAndAgentAndDatastatus(organIdList,true,false);
}else {
userList=userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true,false) ;
userList = userRes.findByOrganInAndAgentAndDatastatus(organIdList, true, false);
} else {
userList = userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true, false);
}
return userList;
}

249
contact-center/app/src/main/java/com/chatopera/cc/app/handler/admin/config/SystemConfigController.java
View File

@ -16,28 +16,20 @@
*/
package com.chatopera.cc.app.handler.admin.config;
import java.io.File;
import java.io.FileOutputStream;
import java.io.IOException;
import java.security.NoSuchAlgorithmException;
import java.sql.SQLException;
import java.util.Date;
import java.util.List;
import java.util.Properties;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.Secret;
import com.chatopera.cc.app.model.SysDic;
import com.chatopera.cc.app.model.SystemConfig;
import com.chatopera.cc.app.model.UKeFuDic;
import com.chatopera.cc.app.persistence.repository.SecretRepository;
import com.chatopera.cc.app.persistence.repository.SystemConfigRepository;
import com.chatopera.cc.app.persistence.repository.SystemMessageRepository;
import com.chatopera.cc.app.persistence.repository.TemplateRepository;
import com.chatopera.cc.app.model.Secret;
import com.chatopera.cc.app.model.SysDic;
import com.chatopera.cc.util.Menu;
import com.corundumstudio.socketio.SocketIOServer;
import org.apache.commons.io.FileUtils;
import org.apache.commons.lang3.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
@ -50,14 +42,20 @@ import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
import com.corundumstudio.socketio.SocketIOServer;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.SystemConfig;
import com.chatopera.cc.app.model.UKeFuDic;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.io.File;
import java.io.FileOutputStream;
import java.io.IOException;
import java.security.NoSuchAlgorithmException;
import java.sql.SQLException;
import java.util.Date;
import java.util.List;
import java.util.Properties;
@Controller
@RequestMapping("/admin/config")
public class SystemConfigController extends Handler{
public class SystemConfigController extends Handler {
@Value("${uk.im.server.port}")
private Integer port;
@ -66,206 +64,201 @@ public class SystemConfigController extends Handler{
private String path;
@Autowired
private SocketIOServer server ;
private SocketIOServer server;
@Autowired
private SystemConfigRepository systemConfigRes ;
private SystemConfigRepository systemConfigRes;
@Autowired
private SystemMessageRepository systemMessageRes ;
private SystemMessageRepository systemMessageRes;
@Autowired
private SecretRepository secRes ;
private SecretRepository secRes;
@Autowired
private TemplateRepository templateRes ;
private TemplateRepository templateRes;
@RequestMapping("/index")
@Menu(type = "admin" , subtype = "config" , admin = true)
public ModelAndView index(ModelMap map , HttpServletRequest request , @Valid String execute) throws SQLException {
map.addAttribute("server", server) ;
if(MainContext.model.get("im")!=null){
map.addAttribute("entim", MainContext.model.get("im")) ;
@Menu(type = "admin", subtype = "config", admin = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, @Valid String execute) throws SQLException {
map.addAttribute("server", server);
if (MainContext.model.get("im") != null) {
map.addAttribute("entim", MainContext.model.get("im"));
}
if(request.getSession().getAttribute(MainContext.UKEFU_SYSTEM_INFOACQ)!=null){
map.addAttribute("entim", request.getSession().getAttribute(MainContext.UKEFU_SYSTEM_INFOACQ)) ;
if (request.getSession().getAttribute(MainContext.UKEFU_SYSTEM_INFOACQ) != null) {
map.addAttribute("entim", request.getSession().getAttribute(MainContext.UKEFU_SYSTEM_INFOACQ));
}
map.addAttribute("server", server) ;
map.addAttribute("imServerStatus", MainContext.getIMServerStatus()) ;
List<Secret> secretConfig = secRes.findByOrgi(super.getOrgi(request)) ;
if(secretConfig!=null && secretConfig.size() > 0){
map.addAttribute("secret", secretConfig.get(0)) ;
map.addAttribute("server", server);
map.addAttribute("imServerStatus", MainContext.getIMServerStatus());
List<Secret> secretConfig = secRes.findByOrgi(super.getOrgi(request));
if (secretConfig != null && secretConfig.size() > 0) {
map.addAttribute("secret", secretConfig.get(0));
}
List<SysDic> dicList = UKeFuDic.getInstance().getDic(MainContext.UKEFU_SYSTEM_DIC) ;
SysDic callCenterDic = null , workOrderDic = null , smsDic = null ;
for(SysDic dic : dicList){
if(dic.getCode().equals(MainContext.UKEFU_SYSTEM_CALLCENTER)){
callCenterDic = dic ;
List<SysDic> dicList = UKeFuDic.getInstance().getDic(MainContext.UKEFU_SYSTEM_DIC);
SysDic callCenterDic = null, workOrderDic = null, smsDic = null;
for (SysDic dic : dicList) {
if (dic.getCode().equals(MainContext.UKEFU_SYSTEM_CALLCENTER)) {
callCenterDic = dic;
}
if(dic.getCode().equals(MainContext.UKEFU_SYSTEM_WORKORDEREMAIL)){
workOrderDic = dic ;
if (dic.getCode().equals(MainContext.UKEFU_SYSTEM_WORKORDEREMAIL)) {
workOrderDic = dic;
}
if(dic.getCode().equals(MainContext.UKEFU_SYSTEM_SMSEMAIL)){
smsDic = dic ;
if (dic.getCode().equals(MainContext.UKEFU_SYSTEM_SMSEMAIL)) {
smsDic = dic;
}
}
if(callCenterDic!=null){
map.addAttribute("templateList", templateRes.findByTemplettypeAndOrgi(callCenterDic.getId(), super.getOrgi(request))) ;
if (callCenterDic != null) {
map.addAttribute("templateList", templateRes.findByTemplettypeAndOrgi(callCenterDic.getId(), super.getOrgi(request)));
}
if(workOrderDic!=null){
map.addAttribute("workOrderList", templateRes.findByTemplettypeAndOrgi(workOrderDic.getId(), super.getOrgi(request))) ;
if (workOrderDic != null) {
map.addAttribute("workOrderList", templateRes.findByTemplettypeAndOrgi(workOrderDic.getId(), super.getOrgi(request)));
}
if(smsDic!=null){
map.addAttribute("smsList", templateRes.findByTemplettypeAndOrgi(smsDic.getId(), super.getOrgi(request))) ;
if (smsDic != null) {
map.addAttribute("smsList", templateRes.findByTemplettypeAndOrgi(smsDic.getId(), super.getOrgi(request)));
}
map.addAttribute("sysMessageList", systemMessageRes.findByMsgtypeAndOrgi(MainContext.SystemMessageType.EMAIL.toString(), super.getOrgi(request))) ;
map.addAttribute("sysMessageList", systemMessageRes.findByMsgtypeAndOrgi(MainContext.SystemMessageType.EMAIL.toString(), super.getOrgi(request)));
if(!StringUtils.isBlank(execute) && execute.equals("false")){
map.addAttribute("execute", execute) ;
if (StringUtils.isNotBlank(execute) && execute.equals("false")) {
map.addAttribute("execute", execute);
}
if(!StringUtils.isBlank(request.getParameter("msg"))){
map.addAttribute("msg", request.getParameter("msg")) ;
if (StringUtils.isNotBlank(request.getParameter("msg"))) {
map.addAttribute("msg", request.getParameter("msg"));
}
return request(super.createAdminTempletResponse("/admin/config/index"));
}
@RequestMapping("/stopimserver")
@Menu(type = "admin" , subtype = "stopimserver" , access = false , admin = true)
public ModelAndView stopimserver(ModelMap map , HttpServletRequest request , @Valid String confirm) throws SQLException {
boolean execute = false ;
if(execute = MainUtils.secConfirm(secRes, super.getOrgi(request), confirm)){
@Menu(type = "admin", subtype = "stopimserver", access = false, admin = true)
public ModelAndView stopimserver(ModelMap map, HttpServletRequest request, @Valid String confirm) throws SQLException {
boolean execute = false;
if (execute = MainUtils.secConfirm(secRes, super.getOrgi(request), confirm)) {
server.stop();
MainContext.setIMServerStatus(false);
}
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?execute="+execute));
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?execute=" + execute));
}
@RequestMapping("/startentim")
@Menu(type = "admin" , subtype = "startentim" , access = false , admin = true)
public ModelAndView startentim(ModelMap map , HttpServletRequest request) throws SQLException {
MainContext.model.put("im", true) ;
@Menu(type = "admin", subtype = "startentim", access = false, admin = true)
public ModelAndView startentim(ModelMap map, HttpServletRequest request) throws SQLException {
MainContext.model.put("im", true);
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html"));
}
@RequestMapping("/stopentim")
@Menu(type = "admin" , subtype = "stopentim" , access = false , admin = true)
public ModelAndView stopentim(ModelMap map , HttpServletRequest request) throws SQLException {
MainContext.model.remove("im") ;
@Menu(type = "admin", subtype = "stopentim", access = false, admin = true)
public ModelAndView stopentim(ModelMap map, HttpServletRequest request) throws SQLException {
MainContext.model.remove("im");
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html"));
}
/**
* 危险操作，请谨慎调用 ， WebLogic/WebSphere/Oracle等中间件服务器禁止调用
*
* @param map
* @param request
* @return
* @throws SQLException
*/
@RequestMapping("/stop")
@Menu(type = "admin" , subtype = "stop" , access = false , admin = true)
public ModelAndView stop(ModelMap map , HttpServletRequest request , @Valid String confirm) throws SQLException {
boolean execute = false ;
if(execute = MainUtils.secConfirm(secRes, super.getOrgi(request), confirm)){
@Menu(type = "admin", subtype = "stop", access = false, admin = true)
public ModelAndView stop(ModelMap map, HttpServletRequest request, @Valid String confirm) throws SQLException {
boolean execute = false;
if (execute = MainUtils.secConfirm(secRes, super.getOrgi(request), confirm)) {
server.stop();
MainContext.setIMServerStatus(false);
System.exit(0);
}
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?execute="+execute));
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?execute=" + execute));
}
@RequestMapping("/save")
@Menu(type = "admin" , subtype = "save" , admin = true)
public ModelAndView save(ModelMap map , HttpServletRequest request , @Valid SystemConfig config ,BindingResult result , @RequestParam(value = "keyfile", required = false) MultipartFile keyfile , @RequestParam(value = "loginlogo", required = false) MultipartFile loginlogo , @RequestParam(value = "consolelogo", required = false) MultipartFile consolelogo , @RequestParam(value = "favlogo", required = false) MultipartFile favlogo , @Valid Secret secret) throws SQLException, IOException, NoSuchAlgorithmException {
@Menu(type = "admin", subtype = "save", admin = true)
public ModelAndView save(ModelMap map, HttpServletRequest request, @Valid SystemConfig config, BindingResult result, @RequestParam(value = "keyfile", required = false) MultipartFile keyfile, @RequestParam(value = "loginlogo", required = false) MultipartFile loginlogo, @RequestParam(value = "consolelogo", required = false) MultipartFile consolelogo, @RequestParam(value = "favlogo", required = false) MultipartFile favlogo, @Valid Secret secret) throws SQLException, IOException, NoSuchAlgorithmException {
/*SystemConfig systemConfig = systemConfigRes.findByOrgi(super.getOrgi(request)) ;
config.setOrgi(super.getOrgi(request));*/
SystemConfig systemConfig = systemConfigRes.findByOrgi(MainContext.SYSTEM_ORGI) ;
SystemConfig systemConfig = systemConfigRes.findByOrgi(MainContext.SYSTEM_ORGI);
config.setOrgi(MainContext.SYSTEM_ORGI);
String msg = "0" ;
if(StringUtils.isBlank(config.getJkspassword())){
String msg = "0";
if (StringUtils.isBlank(config.getJkspassword())) {
config.setJkspassword(null);
}
if(systemConfig == null){
if (systemConfig == null) {
config.setCreater(super.getUser(request).getId());
config.setCreatetime(new Date());
systemConfig = config ;
}else{
MainUtils.copyProperties(config,systemConfig);
systemConfig = config;
} else {
MainUtils.copyProperties(config, systemConfig);
}
if(config.isEnablessl()){
if(keyfile!=null && keyfile.getBytes()!=null && keyfile.getBytes().length > 0 && keyfile.getOriginalFilename()!=null && keyfile.getOriginalFilename().length() > 0){
FileUtils.writeByteArrayToFile(new File(path , "ssl/"+keyfile.getOriginalFilename()), keyfile.getBytes());
if (config.isEnablessl()) {
if (keyfile != null && keyfile.getBytes() != null && keyfile.getBytes().length > 0 && keyfile.getOriginalFilename() != null && keyfile.getOriginalFilename().length() > 0) {
FileUtils.writeByteArrayToFile(new File(path, "ssl/" + keyfile.getOriginalFilename()), keyfile.getBytes());
systemConfig.setJksfile(keyfile.getOriginalFilename());
File sslFilePath = new File(path , "ssl/https.properties") ;
if(!sslFilePath.getParentFile().exists()) {
sslFilePath.getParentFile().mkdirs() ;
File sslFilePath = new File(path, "ssl/https.properties");
if (!sslFilePath.getParentFile().exists()) {
sslFilePath.getParentFile().mkdirs();
}
Properties prop = new Properties();
FileOutputStream oFile = new FileOutputStream(sslFilePath);//true表示追加打开
prop.setProperty("key-store-password", MainUtils.encryption(systemConfig.getJkspassword())) ;
prop.setProperty("key-store",systemConfig.getJksfile()) ;
prop.store(oFile , "SSL Properties File");
prop.setProperty("key-store-password", MainUtils.encryption(systemConfig.getJkspassword()));
prop.setProperty("key-store", systemConfig.getJksfile());
prop.store(oFile, "SSL Properties File");
oFile.close();
}
}else if(new File(path , "ssl").exists()){
File[] sslFiles = new File(path , "ssl").listFiles() ;
for(File sslFile : sslFiles){
} else if (new File(path, "ssl").exists()) {
File[] sslFiles = new File(path, "ssl").listFiles();
for (File sslFile : sslFiles) {
sslFile.delete();
}
}
if(loginlogo!=null && !StringUtils.isBlank(loginlogo.getOriginalFilename()) && loginlogo.getOriginalFilename().lastIndexOf(".") > 0) {
String logoFileName = "logo/"+ MainUtils.md5(loginlogo.getOriginalFilename())+loginlogo.getOriginalFilename().substring(loginlogo.getOriginalFilename().lastIndexOf(".")) ;
FileUtils.writeByteArrayToFile(new File(path ,logoFileName), loginlogo.getBytes());
systemConfig.setLoginlogo(logoFileName);
if (loginlogo != null && StringUtils.isNotBlank(loginlogo.getOriginalFilename()) && loginlogo.getOriginalFilename().lastIndexOf(".") > 0) {
systemConfig.setLoginlogo(super.saveImageFileWithMultipart(loginlogo));
}
if(consolelogo!=null && !StringUtils.isBlank(consolelogo.getOriginalFilename()) && consolelogo.getOriginalFilename().lastIndexOf(".") > 0) {
String consoleLogoFileName = "logo/"+ MainUtils.md5(consolelogo.getOriginalFilename())+consolelogo.getOriginalFilename().substring(consolelogo.getOriginalFilename().lastIndexOf(".")) ;
FileUtils.writeByteArrayToFile(new File(path ,consoleLogoFileName), consolelogo.getBytes());
systemConfig.setConsolelogo(consoleLogoFileName);
if (consolelogo != null && StringUtils.isNotBlank(consolelogo.getOriginalFilename()) && consolelogo.getOriginalFilename().lastIndexOf(".") > 0) {
systemConfig.setConsolelogo(super.saveImageFileWithMultipart(consolelogo));
}
if(favlogo!=null && !StringUtils.isBlank(favlogo.getOriginalFilename()) && consolelogo.getOriginalFilename().lastIndexOf(".") > 0) {
String favLogoFileName = "logo/"+ MainUtils.md5(favlogo.getOriginalFilename())+favlogo.getOriginalFilename().substring(favlogo.getOriginalFilename().lastIndexOf(".")) ;
FileUtils.writeByteArrayToFile(new File(path ,favLogoFileName), favlogo.getBytes());
systemConfig.setFavlogo(favLogoFileName);
if (favlogo != null && StringUtils.isNotBlank(favlogo.getOriginalFilename()) && consolelogo.getOriginalFilename().lastIndexOf(".") > 0) {
systemConfig.setFavlogo(super.saveImageFileWithMultipart(favlogo));
}
if(secret!=null && !StringUtils.isBlank(secret.getPassword())){
List<Secret> secretConfig = secRes.findByOrgi(super.getOrgi(request)) ;
String repassword = request.getParameter("repassword") ;
if(!StringUtils.isBlank(repassword) && repassword.equals(secret.getPassword())){
if(secretConfig!=null && secretConfig.size() > 0){
Secret tempSecret = secretConfig.get(0) ;
String oldpass = request.getParameter("oldpass") ;
if(!StringUtils.isBlank(oldpass) && MainUtils.md5(oldpass).equals(tempSecret.getPassword())){
if (secret != null && StringUtils.isNotBlank(secret.getPassword())) {
List<Secret> secretConfig = secRes.findByOrgi(super.getOrgi(request));
String repassword = request.getParameter("repassword");
if (StringUtils.isNotBlank(repassword) && repassword.equals(secret.getPassword())) {
if (secretConfig != null && secretConfig.size() > 0) {
Secret tempSecret = secretConfig.get(0);
String oldpass = request.getParameter("oldpass");
if (StringUtils.isNotBlank(oldpass) && MainUtils.md5(oldpass).equals(tempSecret.getPassword())) {
tempSecret.setPassword(MainUtils.md5(secret.getPassword()));
msg = "1" ;
msg = "1";
tempSecret.setEnable(true);
secRes.save(tempSecret) ;
}else{
msg = "3" ;
secRes.save(tempSecret);
} else {
msg = "3";
}
}else{
} else {
secret.setOrgi(super.getOrgi(request));
secret.setCreater(super.getUser(request).getId());
secret.setCreatetime(new Date());
secret.setPassword(MainUtils.md5(secret.getPassword()));
secret.setEnable(true);
msg = "1" ;
secRes.save(secret) ;
msg = "1";
secRes.save(secret);
}
}else{
msg = "2" ;
} else {
msg = "2";
}
map.addAttribute("msg", msg) ;
map.addAttribute("msg", msg);
}
systemConfigRes.save(systemConfig) ;
systemConfigRes.save(systemConfig);
CacheHelper.getSystemCacheBean().put("systemConfig", systemConfig , super.getOrgi(request));
map.addAttribute("imServerStatus", MainContext.getIMServerStatus()) ;
CacheHelper.getSystemCacheBean().put("systemConfig", systemConfig, super.getOrgi(request));
map.addAttribute("imServerStatus", MainContext.getIMServerStatus());
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?msg="+msg));
return request(super.createRequestPageTempletResponse("redirect:/admin/config/index.html?msg=" + msg));
}
}

181
contact-center/app/src/main/java/com/chatopera/cc/app/handler/admin/users/UsersController.java
View File

@ -16,20 +16,21 @@
*/
package com.chatopera.cc.app.handler.admin.users;
import java.io.FileNotFoundException;
import java.io.IOException;
import java.util.Date;
import java.util.List;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.repository.UserRoleRepository;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.User;
import com.chatopera.cc.app.model.UserRole;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import com.chatopera.cc.app.persistence.repository.UserRoleRepository;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.OnlineUserUtils;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.data.domain.PageRequest;
import org.springframework.data.domain.Sort;
@ -38,24 +39,22 @@ import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.User;
import com.chatopera.cc.app.model.UserRole;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.io.FileNotFoundException;
import java.io.IOException;
import java.util.Date;
import java.util.List;
/**
*
* @author 程序猿DD
* @version 1.0.0
* @blog http://blog.didispace.com
*
*/
@Controller
@RequestMapping("/admin/user")
public class UsersController extends Handler{
public class UsersController extends Handler {
private final static Logger logger = LoggerFactory.getLogger(UsersController.class);
@Autowired
private UserRepository userRepository;
@ -64,8 +63,8 @@ public class UsersController extends Handler{
private UserRoleRepository userRoleRes;
@RequestMapping("/index")
@Menu(type = "admin" , subtype = "user")
public ModelAndView index(ModelMap map , HttpServletRequest request) throws FileNotFoundException, IOException {
@Menu(type = "admin", subtype = "user")
public ModelAndView index(ModelMap map, HttpServletRequest request) throws FileNotFoundException, IOException {
map.addAttribute(
"userList",
userRepository.findByDatastatusAndOrgiAndOrgid(
@ -84,59 +83,59 @@ public class UsersController extends Handler{
}
@RequestMapping("/add")
@Menu(type = "admin" , subtype = "user")
public ModelAndView add(ModelMap map , HttpServletRequest request) {
@Menu(type = "admin", subtype = "user")
public ModelAndView add(ModelMap map, HttpServletRequest request) {
return request(super.createRequestPageTempletResponse("/admin/user/add"));
}
@RequestMapping("/save")
@Menu(type = "admin" , subtype = "user")
public ModelAndView save(HttpServletRequest request ,@Valid User user) {
String msg = "" ;
@Menu(type = "admin", subtype = "user")
public ModelAndView save(HttpServletRequest request, @Valid User user) {
String msg = "";
msg = validUser(user);
if(!StringUtils.isBlank(msg)){
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg="+msg));
}else{
if(request.getParameter("admin")!=null){
if (!StringUtils.isBlank(msg)) {
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg=" + msg));
} else {
if (request.getParameter("admin") != null) {
user.setUsertype("0");
}else{
} else {
user.setUsertype(null);
}
if(!StringUtils.isBlank(user.getPassword())){
if (!StringUtils.isBlank(user.getPassword())) {
user.setPassword(MainUtils.md5(user.getPassword()));
}
user.setOrgi(super.getOrgiByTenantshare(request));
if(!StringUtils.isBlank(super.getUser(request).getOrgid())) {
if (!StringUtils.isBlank(super.getUser(request).getOrgid())) {
user.setOrgid(super.getUser(request).getOrgid());
}else {
} else {
user.setOrgid(MainContext.SYSTEM_ORGI);
}
userRepository.save(user) ;
userRepository.save(user);
OnlineUserUtils.clean(super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg="+msg));
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg=" + msg));
}
private String validUser(User user) {
String msg = "";
User tempUser = userRepository.findByUsernameAndDatastatus(user.getUsername(),false) ;
if(tempUser!=null) {
User tempUser = userRepository.findByUsernameAndDatastatus(user.getUsername(), false);
if (tempUser != null) {
msg = "username_exist";
return msg;
}
tempUser = userRepository.findByEmailAndDatastatus(user.getEmail(),false) ;
if(tempUser!=null) {
tempUser = userRepository.findByEmailAndDatastatus(user.getEmail(), false);
if (tempUser != null) {
msg = "email_exist";
return msg;
}
tempUser = userRepository.findByMobileAndDatastatus(user.getMobile(),false) ;
if(tempUser!=null) {
tempUser = userRepository.findByMobileAndDatastatus(user.getMobile(), false);
if (tempUser != null) {
msg = "mobile_exist";
return msg;
}
List<User> tempUserList = userRepository.findBySipaccountAndDatastatus(user.getSipaccount(),false) ;
if(tempUserList.size()!=0&&user.getSipaccount()!="") {
if (!validUserCallcenterParams(user)) {
msg = "sip_account_exist";
return msg;
}
@ -144,21 +143,21 @@ public class UsersController extends Handler{
}
@RequestMapping("/edit")
@Menu(type = "admin" , subtype = "user")
public ModelAndView edit(ModelMap map ,HttpServletRequest request , @Valid String id) {
ModelAndView view = request(super.createRequestPageTempletResponse("/admin/user/edit")) ;
view.addObject("userData", userRepository.findByIdAndOrgi(id, super.getOrgiByTenantshare(request))) ;
@Menu(type = "admin", subtype = "user")
public ModelAndView edit(ModelMap map, HttpServletRequest request, @Valid String id) {
ModelAndView view = request(super.createRequestPageTempletResponse("/admin/user/edit"));
view.addObject("userData", userRepository.findByIdAndOrgi(id, super.getOrgiByTenantshare(request)));
return view;
}
@RequestMapping("/update")
@Menu(type = "admin" , subtype = "user" , admin = true)
public ModelAndView update(HttpServletRequest request ,@Valid User user) {
User tempUser = userRepository.getOne(user.getId()) ;
if(tempUser != null){
String msg = validUserUpdate(user,tempUser);
if(!StringUtils.isBlank(msg)){
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg="+msg));
@Menu(type = "admin", subtype = "user", admin = true)
public ModelAndView update(HttpServletRequest request, @Valid User user) {
User tempUser = userRepository.getOne(user.getId());
if (tempUser != null) {
String msg = validUserUpdate(user, tempUser);
if (!StringUtils.isBlank(msg)) {
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg=" + msg));
}
tempUser.setUname(user.getUname());
tempUser.setUsername(user.getUsername());
@ -166,9 +165,9 @@ public class UsersController extends Handler{
tempUser.setMobile(user.getMobile());
tempUser.setSipaccount(user.getSipaccount());
//切换成非坐席 判断是否坐席 以及 是否有对话
if(!user.isAgent()) {
if (!user.isAgent()) {
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject((super.getUser(request)).getId(), super.getOrgi(request));
if(!(agentStatus==null && AutomaticServiceDist.getAgentUsers(super.getUser(request).getId(), super.getOrgi(request))==0)) {
if (!(agentStatus == null && AutomaticServiceDist.getAgentUsers(super.getUser(request).getId(), super.getOrgi(request)) == 0)) {
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg=t1"));
}
}
@ -176,73 +175,89 @@ public class UsersController extends Handler{
tempUser.setOrgi(super.getOrgiByTenantshare(request));
if(!StringUtils.isBlank(super.getUser(request).getOrgid())) {
if (!StringUtils.isBlank(super.getUser(request).getOrgid())) {
tempUser.setOrgid(super.getUser(request).getOrgid());
}else {
} else {
tempUser.setOrgid(MainContext.SYSTEM_ORGI);
}
tempUser.setCallcenter(user.isCallcenter());
if(!StringUtils.isBlank(user.getPassword())){
if (!StringUtils.isBlank(user.getPassword())) {
tempUser.setPassword(MainUtils.md5(user.getPassword()));
}
if(request.getParameter("admin")!=null){
if (request.getParameter("admin") != null) {
tempUser.setUsertype("0");
}else{
} else {
tempUser.setUsertype(null);
}
if(tempUser.getCreatetime() == null){
if (tempUser.getCreatetime() == null) {
tempUser.setCreatetime(new Date());
}
tempUser.setUpdatetime(new Date());
userRepository.save(tempUser) ;
userRepository.save(tempUser);
OnlineUserUtils.clean(super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html"));
}
private String validUserUpdate(User user,User oldUser) {
private String validUserUpdate(User user, User oldUser) {
String msg = "";
User tempUser = userRepository.findByUsernameAndDatastatus(user.getUsername(),false) ;
if(tempUser!=null&&!user.getUsername().equals(oldUser.getUsername())) {
User tempUser = userRepository.findByUsernameAndDatastatus(user.getUsername(), false);
if (tempUser != null && !user.getUsername().equals(oldUser.getUsername())) {
msg = "username_exist";
return msg;
}
tempUser = userRepository.findByEmailAndDatastatus(user.getEmail(),false) ;
if(tempUser!=null&&!user.getEmail().equals(oldUser.getEmail())) {
tempUser = userRepository.findByEmailAndDatastatus(user.getEmail(), false);
if (tempUser != null && !user.getEmail().equals(oldUser.getEmail())) {
msg = "email_exist";
return msg;
}
tempUser = userRepository.findByMobileAndDatastatus(user.getMobile(),false) ;
if(tempUser!=null&&!user.getMobile().equals(oldUser.getMobile())) {
tempUser = userRepository.findByMobileAndDatastatus(user.getMobile(), false);
if (tempUser != null && !user.getMobile().equals(oldUser.getMobile())) {
msg = "mobile_exist";
return msg;
}
List<User> tempUserList = userRepository.findBySipaccountAndDatastatus(user.getSipaccount(),false) ;
if(tempUserList.size()!=0&&user.getSipaccount()!=""&&!user.getSipaccount().equals(oldUser.getSipaccount())) {
if (!validUserCallcenterParams(user)) {
msg = "sip_account_exist";
return msg;
}
return msg;
}
@RequestMapping("/delete")
@Menu(type = "admin" , subtype = "user")
public ModelAndView delete(HttpServletRequest request ,@Valid User user) {
String msg = "admin_user_delete" ;
if(user!=null){
List<UserRole> userRole = userRoleRes.findByOrgiAndUser(super.getOrgiByTenantshare(request), user) ;
@Menu(type = "admin", subtype = "user")
public ModelAndView delete(HttpServletRequest request, @Valid User user) {
String msg = "admin_user_delete";
if (user != null) {
List<UserRole> userRole = userRoleRes.findByOrgiAndUser(super.getOrgiByTenantshare(request), user);
userRoleRes.delete(userRole); //删除用户的时候，同时删除用户对应的
user = userRepository.getOne(user.getId()) ;
user = userRepository.getOne(user.getId());
user.setDatastatus(true);
userRepository.save(user) ;
userRepository.save(user);
OnlineUserUtils.clean(super.getOrgi(request));
}else{
msg = "admin_user_not_exist" ;
} else {
msg = "admin_user_not_exist";
}
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg="+msg));
return request(super.createRequestPageTempletResponse("redirect:/admin/user/index.html?msg=" + msg));
}
/**
* 根据是否开启呼叫中心模块检测账号
* @param user
* @return
*/
private boolean validUserCallcenterParams(final User user) {
if (user.isCallcenter() && MainContext.isEnableCalloutModule()) {
List<User> tempUserList = userRepository.findBySipaccountAndDatastatus(user.getSipaccount(), false);
if (tempUserList.size() != 0 && user.getSipaccount() != "") {
return false;
}
}
return true;
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/handler/api/rest/ApiChatbotController.java
View File

@ -582,7 +582,7 @@ public class ApiChatbotController extends Handler {
}
} catch (ChatbotAPIRuntimeException e) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_5);
resp.addProperty(RestUtils.RESP_KEY_ERROR, "智能问答引擎服务异常。" + e.toString());
resp.addProperty(RestUtils.RESP_KEY_ERROR, "智能问答引擎服务异常，该机器人【chatbotID】已经存在或服务不能访问到，请联系 [info@chatopera.com] 获得支持。");
return resp;
} catch (MalformedURLException e) {
resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_FAIL_4);

2
contact-center/app/src/main/java/com/chatopera/cc/app/handler/api/rest/ApiContactNotesController.java
View File

@ -16,6 +16,7 @@
package com.chatopera.cc.app.handler.api.rest;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Constants;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.exception.CSKefuRestException;
@ -154,6 +155,7 @@ public class ApiContactNotesController extends Handler {
}
ContactNotes cn = new ContactNotes();
cn.setId(MainUtils.getUUID());
cn.setCategory(payload.get("category").getAsString());
cn.setContent(payload.get("content").getAsString());
cn.setCreater(payload.get("creater").getAsString());

1199
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/agent/AgentController.java
View File

File diff suppressed because it is too large Load Diff

6
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/contacts/ContactsController.java
View File

@ -292,7 +292,7 @@ public class ContactsController extends Handler {
values.add(MainUtils.transBean2Map(contacts));
}
response.setHeader("content-disposition", "attachment;filename=UCKeFu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
response.setHeader("content-disposition", "attachment;filename=CSKefu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
ExcelExporterProcess excelProcess = new ExcelExporterProcess(values, table, response.getOutputStream());
excelProcess.process();
@ -317,7 +317,7 @@ public class ContactsController extends Handler {
values.add(MainUtils.transBean2Map(contacts));
}
response.setHeader("content-disposition", "attachment;filename=UCKeFu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
response.setHeader("content-disposition", "attachment;filename=CSKefu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
ExcelExporterProcess excelProcess = new ExcelExporterProcess(values, table, response.getOutputStream());
excelProcess.process();
@ -343,7 +343,7 @@ public class ContactsController extends Handler {
values.add(MainUtils.transBean2Map(contacts));
}
response.setHeader("content-disposition", "attachment;filename=UCKeFu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
response.setHeader("content-disposition", "attachment;filename=CSKefu-Contacts-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".xls");
ExcelExporterProcess excelProcess = new ExcelExporterProcess(values, table, response.getOutputStream());
excelProcess.process();

94
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/internet/IMController.java
View File

@ -17,13 +17,14 @@
package com.chatopera.cc.app.handler.apps.internet;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.im.util.RichMediaUtils;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.blob.JpaBlobHelper;
import com.chatopera.cc.app.persistence.es.ContactsRepository;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.*;
@ -78,6 +79,12 @@ public class IMController extends Handler {
@Value("${web.upload-path}")
private String path;
@Autowired
private StreamingFileRepository streamingFileRepository;
@Autowired
private JpaBlobHelper jpaBlobHelper;
@Autowired
private ConsultInviteRepository inviteRepository;
@ -707,51 +714,79 @@ public class IMController extends Handler {
@RequestMapping("/image/upload")
@Menu(type = "im", subtype = "image", access = true)
public ModelAndView upload(ModelMap map, HttpServletRequest request, @RequestParam(value = "imgFile", required = false) MultipartFile imgFile, @Valid String channel, @Valid String userid, @Valid String username, @Valid String appid, @Valid String orgi, @Valid String paste) throws IOException {
public ModelAndView upload(ModelMap map, HttpServletRequest request,
@RequestParam(value = "imgFile", required = false) MultipartFile multipart,
@Valid String channel,
@Valid String userid,
@Valid String username,
@Valid String appid,
@Valid String orgi,
@Valid String paste) throws IOException {
ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/upload"));
UploadStatus upload = null;
String fileName = null;
if (imgFile != null && imgFile.getOriginalFilename().lastIndexOf(".") > 0 && StringUtils.isNotBlank(userid)) {
if (multipart != null
&& multipart.getOriginalFilename().lastIndexOf(".") > 0
&& StringUtils.isNotBlank(userid)) {
File uploadDir = new File(path, "upload");
if (!uploadDir.exists()) {
uploadDir.mkdirs();
}
String fileid = MainUtils.md5(imgFile.getBytes());
if (imgFile.getContentType() != null && imgFile.getContentType().indexOf("image") >= 0) {
String fileid = MainUtils.getUUID();
StreamingFile sf = new StreamingFile();
sf.setId(fileid);
sf.setName(multipart.getOriginalFilename());
sf.setMime(multipart.getContentType());
if (multipart.getContentType() != null
&& multipart.getContentType().indexOf(Constants.ATTACHMENT_TYPE_IMAGE) >= 0) {
// 检查文件格式
String invalid = StreamingFileUtils.getInstance().validate(Constants.ATTACHMENT_TYPE_IMAGE, multipart.getOriginalFilename());
if (invalid == null) {
fileName = "upload/" + fileid + "_original";
File imageFile = new File(path, fileName);
FileCopyUtils.copy(imgFile.getBytes(), imageFile);
FileCopyUtils.copy(multipart.getBytes(), imageFile);
String thumbnailsFileName = "upload/" + fileid;
MainUtils.processImage(new File(path, thumbnailsFileName), imageFile);
File thumbnail = new File(path, thumbnailsFileName);
MainUtils.processImage(thumbnail, imageFile);
// 存储数据库
sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
sf.setThumbnail(jpaBlobHelper.createBlobWithFile(thumbnail));
streamingFileRepository.save(sf);
String fileUrl = "/res/image.html?id=" + fileid;
upload = new UploadStatus("0", fileUrl);
upload = new UploadStatus("0", "/res/image.html?id=" + thumbnailsFileName);
String image = "/res/image.html?id=" + thumbnailsFileName;
if (request.getServerPort() == 80) {
image = "/res/image.html?id=" + thumbnailsFileName;
} else {
image = "/res/image.html?id=" + thumbnailsFileName;
}
if (paste == null) {
if (StringUtils.isNotBlank(channel)) {
RichMediaUtils.uploadImageWithChannel(image, fileid, (int) imgFile.getSize(), imgFile.getName(), channel, userid, username, appid, orgi);
RichMediaUtils.uploadImageWithChannel(fileUrl, fileid, (int) multipart.getSize(), multipart.getName(), channel, userid, username, appid, orgi);
} else {
RichMediaUtils.uploadImage(image, fileid, (int) imgFile.getSize(), imgFile.getName(), userid);
RichMediaUtils.uploadImage(fileUrl, fileid, (int) multipart.getSize(), multipart.getName(), userid);
}
}
} else {
String id = processAttachmentFile(imgFile, request);
upload = new UploadStatus(invalid);
}
} else {
String invalid = StreamingFileUtils.getInstance().validate(Constants.ATTACHMENT_TYPE_FILE, multipart.getOriginalFilename());
if (invalid == null) {
// 存储数据库
sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
streamingFileRepository.save(sf);
// 存储到本地硬盘
String id = processAttachmentFile(multipart, fileid, request);
upload = new UploadStatus("0", "/res/file.html?id=" + id);
String file = "/res/file.html?id=" + id;
if (request.getServerPort() == 80) {
file = "/res/file.html?id=" + id;
} else {
file = "/res/file.html?id=" + id;
}
File tempFile = new File(imgFile.getOriginalFilename());
File tempFile = new File(multipart.getOriginalFilename());
if (StringUtils.isNotBlank(channel)) {
RichMediaUtils.uploadFileWithChannel(file, (int) imgFile.getSize(), tempFile.getName(), channel, userid, username, appid, orgi, id);
RichMediaUtils.uploadFileWithChannel(file, (int) multipart.getSize(), tempFile.getName(), channel, userid, username, appid, orgi, id);
} else {
RichMediaUtils.uploadFile(file, (int) imgFile.getSize(), tempFile.getName(), userid, id);
RichMediaUtils.uploadFile(file, (int) multipart.getSize(), tempFile.getName(), userid, id);
}
} else {
upload = new UploadStatus(invalid);
}
}
} else {
@ -761,11 +796,9 @@ public class IMController extends Handler {
return view;
}
private String processAttachmentFile(MultipartFile file, HttpServletRequest request) throws IOException {
private String processAttachmentFile(final MultipartFile file, final String fileid, HttpServletRequest request) throws IOException {
String id = null;
if (file.getSize() > 0) { //文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制
String fileid = MainUtils.md5(file.getBytes()); //使用 文件的 MD5作为 ID，避免重复上传大文件
if (StringUtils.isNotBlank(fileid)) {
AttachmentFile attachmentFile = new AttachmentFile();
attachmentFile.setCreater(super.getUser(request).getId());
attachmentFile.setOrgi(super.getOrgi(request));
@ -788,10 +821,9 @@ public class IMController extends Handler {
}
attachmentFile.setFileid(fileid);
attachementRes.save(attachmentFile);
FileUtils.writeByteArrayToFile(new File(path, "app/app/" + fileid), file.getBytes());
FileUtils.writeByteArrayToFile(new File(path, "upload/" + fileid), file.getBytes());
id = attachmentFile.getId();
}
}
return id;
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/kbs/TopicController.java
View File

@ -419,7 +419,7 @@ public class TopicController extends Handler{
values.add(MainUtils.transBean2Map(topic)) ;
}
response.setHeader("content-disposition", "attachment;filename=UCKeFu-Contacts-"+new SimpleDateFormat("yyyy-MM-dd").format(new Date())+".xls");
response.setHeader("content-disposition", "attachment;filename=CSKefu-Contacts-"+new SimpleDateFormat("yyyy-MM-dd").format(new Date())+".xls");
if(table!=null){
ExcelExporterProcess excelProcess = new ExcelExporterProcess( values, table, response.getOutputStream()) ;
excelProcess.process();

404
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/service/ChatServiceController.java
View File

@ -16,27 +16,17 @@
*/
package com.chatopera.cc.app.handler.apps.service;
import java.text.ParseException;
import java.util.ArrayList;
import java.util.Date;
import java.util.List;
import javax.persistence.criteria.CriteriaBuilder;
import javax.persistence.criteria.CriteriaQuery;
import javax.persistence.criteria.Predicate;
import javax.persistence.criteria.Root;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.util.IP;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.IP;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.OnlineUserUtils;
import org.apache.commons.lang3.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.data.domain.Page;
@ -48,78 +38,73 @@ import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.persistence.repository.AgentServiceRepository;
import com.chatopera.cc.app.persistence.repository.AgentStatusRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
import com.chatopera.cc.app.persistence.repository.LeaveMsgRepository;
import com.chatopera.cc.app.persistence.repository.OrganRepository;
import com.chatopera.cc.app.persistence.repository.OrgiSkillRelRepository;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import com.chatopera.cc.app.model.AgentService;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AiUser;
import com.chatopera.cc.app.model.LeaveMsg;
import com.chatopera.cc.app.model.Organ;
import com.chatopera.cc.app.model.OrgiSkillRel;
import com.chatopera.cc.app.model.User;
import javax.persistence.criteria.CriteriaBuilder;
import javax.persistence.criteria.CriteriaQuery;
import javax.persistence.criteria.Predicate;
import javax.persistence.criteria.Root;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.text.ParseException;
import java.util.ArrayList;
import java.util.Date;
import java.util.List;
@Controller
@RequestMapping("/service")
public class ChatServiceController extends Handler {
@Autowired
private AgentServiceRepository agentServiceRes ;
private AgentServiceRepository agentServiceRes;
@Autowired
private AgentUserRepository agentUserRes ;
private AgentUserRepository agentUserRes;
@Autowired
private AgentStatusRepository agentStatusRepository ;
private AgentStatusRepository agentStatusRepository;
@Autowired
private AgentUserRepository agentUserRepository ;
private AgentUserRepository agentUserRepository;
@Autowired
private LeaveMsgRepository leaveMsgRes ;
private LeaveMsgRepository leaveMsgRes;
@Autowired
private OrganRepository organRes ;
private OrganRepository organRes;
@Autowired
private OrganRepository organ ;
private OrganRepository organ;
@Autowired
private UserRepository user ;
private UserRepository user;
@Autowired
private UserRepository userRes ;
private UserRepository userRes;
@Autowired
private OrgiSkillRelRepository orgiSkillRelService;
@RequestMapping("/history/index")
@Menu(type = "service" , subtype = "history" , admin= true)
public ModelAndView index(ModelMap map , HttpServletRequest request ,final String username,final String channel ,final String servicetype,final String allocation,final String servicetimetype,final String begin,final String end) {
Page<AgentService> page = agentServiceRes.findAll(new Specification<AgentService>(){
@Menu(type = "service", subtype = "history", admin = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, final String username, final String channel, final String servicetype, final String allocation, final String servicetimetype, final String begin, final String end) {
Page<AgentService> page = agentServiceRes.findAll(new Specification<AgentService>() {
@Override
public Predicate toPredicate(Root<AgentService> root, CriteriaQuery<?> query,CriteriaBuilder cb) {
public Predicate toPredicate(Root<AgentService> root, CriteriaQuery<?> query, CriteriaBuilder cb) {
List<Predicate> list = new ArrayList<Predicate>();
if(!StringUtils.isBlank(username)) {
list.add(cb.equal(root.get("username").as(String.class), username)) ;
if (!StringUtils.isBlank(username)) {
list.add(cb.equal(root.get("username").as(String.class), username));
}
if(!StringUtils.isBlank(channel)) {
list.add(cb.equal(root.get("channel").as(String.class), channel)) ;
if (!StringUtils.isBlank(channel)) {
list.add(cb.equal(root.get("channel").as(String.class), channel));
}
if(!StringUtils.isBlank(servicetype)&&!StringUtils.isBlank(allocation)) {
if (!StringUtils.isBlank(servicetype) && !StringUtils.isBlank(allocation)) {
list.add(cb.equal(root.get(servicetype).as(String.class), allocation));
}
if(!StringUtils.isBlank(servicetimetype)) {
if (!StringUtils.isBlank(servicetimetype)) {
try {
if(!StringUtils.isBlank(begin) && begin.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")){
list.add(cb.greaterThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(begin))) ;
if (!StringUtils.isBlank(begin) && begin.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")) {
list.add(cb.greaterThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(begin)));
}
if(!StringUtils.isBlank(end) && end.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")){
list.add(cb.lessThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(end))) ;
if (!StringUtils.isBlank(end) && end.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")) {
list.add(cb.lessThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(end)));
}
} catch (ParseException e) {
e.printStackTrace();
@ -129,144 +114,145 @@ public class ChatServiceController extends Handler {
Predicate[] p = new Predicate[list.size()];
return cb.and(list.toArray(p));
}
},new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
map.put("agentServiceList", page) ;
map.put("username", username) ;
map.put("channel", channel) ;
map.put("servicetype", servicetype) ;
map.put("servicetimetype", servicetimetype) ;
}, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
map.put("agentServiceList", page);
map.put("username", username);
map.put("channel", channel);
map.put("servicetype", servicetype);
map.put("servicetimetype", servicetimetype);
map.put("allocation", allocation);
map.put("begin", begin) ;
map.put("end", end) ;
map.put("deptlist",organ.findByOrgi(super.getOrgi(request)));
map.put("userlist",user.findByOrgiAndDatastatus(super.getOrgi(request), false));
map.put("begin", begin);
map.put("end", end);
map.put("deptlist", organ.findByOrgi(super.getOrgi(request)));
map.put("userlist", user.findByOrgiAndDatastatus(super.getOrgi(request), false));
return request(super.createAppsTempletResponse("/apps/service/history/index"));
}
@RequestMapping("/current/index")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView current(ModelMap map , HttpServletRequest request) {
map.put("agentServiceList", agentServiceRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INSERVICE.toString() ,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime"))) ;
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView current(ModelMap map, HttpServletRequest request) {
map.put("agentServiceList", agentServiceRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INSERVICE.toString(), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime")));
return request(super.createAppsTempletResponse("/apps/service/current/index"));
}
@RequestMapping("/current/trans")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView trans(ModelMap map , HttpServletRequest request , @Valid String id) {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
List<Organ> skillList = OnlineUserUtils.organ(super.getOrgi(request),true) ;
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView trans(ModelMap map, HttpServletRequest request, @Valid String id) {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
List<Organ> skillList = OnlineUserUtils.organ(super.getOrgi(request), true);
String currentOrgan = super.getUser(request).getOrgan();
if(StringUtils.isBlank(currentOrgan)) {
if(!skillList.isEmpty()) {
if (StringUtils.isBlank(currentOrgan)) {
if (!skillList.isEmpty()) {
currentOrgan = skillList.get(0).getId();
}
}
List<AgentStatus> agentStatusList = AutomaticServiceDist.getAgentStatus(null , super.getOrgi(request));
List<AgentStatus> agentStatusList = AutomaticServiceDist.getAgentStatus(null, super.getOrgi(request));
List<String> usersids = new ArrayList<String>();
if(!agentStatusList.isEmpty()) {
for(AgentStatus agentStatus:agentStatusList) {
if(agentStatus!=null){
usersids.add(agentStatus.getAgentno()) ;
if (!agentStatusList.isEmpty()) {
for (AgentStatus agentStatus : agentStatusList) {
if (agentStatus != null) {
usersids.add(agentStatus.getAgentno());
}
}
}
List<User> userList = userRes.findAll(usersids);
for(User user : userList){
for (User user : userList) {
user.setAgentStatus((AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)));
}
map.addAttribute("userList", userList) ;
map.addAttribute("userid", agentService.getUserid()) ;
map.addAttribute("agentserviceid", agentService.getId()) ;
map.addAttribute("agentuserid", agentService.getAgentuserid()) ;
map.addAttribute("agentservice", agentService) ;
map.addAttribute("skillList", skillList) ;
map.addAttribute("currentorgan", currentOrgan) ;
map.addAttribute("userList", userList);
map.addAttribute("userid", agentService.getUserid());
map.addAttribute("agentserviceid", agentService.getId());
map.addAttribute("agentuserid", agentService.getAgentuserid());
map.addAttribute("agentservice", agentService);
map.addAttribute("skillList", skillList);
map.addAttribute("currentorgan", currentOrgan);
}
return request(super.createRequestPageTempletResponse("/apps/service/current/transfer"));
}
@RequestMapping(value="/transfer/save")
@RequestMapping(value = "/transfer/save")
@Menu(type = "apps", subtype = "transfersave")
public ModelAndView transfersave(ModelMap map , HttpServletRequest request , @Valid String id , @Valid String agentno , @Valid String memo){
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(agentService.getUserid(), super.getOrgi(request)) ;
if(agentUser != null){
public ModelAndView transfersave(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String agentno, @Valid String memo) {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(agentService.getUserid(), super.getOrgi(request));
if (agentUser != null) {
agentUser.setAgentno(agentno);
CacheHelper.getAgentUserCacheBean().put(agentService.getUserid() , agentUser , super.getOrgi(request)) ;
agentUserRepository.save(agentUser) ;
if(MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentUser.getStatus())){ //转接 ， 发送消息给 目标坐席
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(super.getUser(request).getId(), super.getOrgi(request)) ;
CacheHelper.getAgentUserCacheBean().put(agentService.getUserid(), agentUser, super.getOrgi(request));
agentUserRepository.save(agentUser);
if (MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentUser.getStatus())) { //转接 ， 发送消息给 目标坐席
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(super.getUser(request).getId(), super.getOrgi(request));
if(agentStatus!=null){
if (agentStatus != null) {
AutomaticServiceDist.updateAgentStatus(agentStatus, agentUser, super.getOrgi(request), false);
}
AgentStatus transAgentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentno, super.getOrgi(request)) ;
if(transAgentStatus!=null){
AgentStatus transAgentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentno, super.getOrgi(request));
if (transAgentStatus != null) {
AutomaticServiceDist.updateAgentStatus(transAgentStatus, agentUser, super.getOrgi(request), true);
agentService.setAgentno(agentno);
agentService.setAgentusername(transAgentStatus.getUsername());
}
NettyClients.getInstance().sendAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 通知转接消息
NettyClients.getInstance().publishAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
}
}else{
} else {
agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if(agentUser!=null){
if (agentUser != null) {
agentUser.setAgentno(agentno);
agentUserRepository.save(agentUser) ;
agentUserRepository.save(agentUser);
}
}
if(agentService!=null){
if (agentService != null) {
agentService.setAgentno(agentno);
if(!StringUtils.isBlank(memo)){
if (!StringUtils.isBlank(memo)) {
agentService.setTransmemo(memo);
}
agentService.setTrans(true);
agentService.setTranstime(new Date());
agentServiceRes.save(agentService) ;
agentServiceRes.save(agentService);
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html")) ;
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html"));
}
@RequestMapping("/current/end")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView end(ModelMap map , HttpServletRequest request , @Valid String id) throws Exception {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentService!=null){
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView end(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentService != null) {
User user = super.getUser(request);
AgentUser agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if(agentUser!=null){
if (agentUser != null) {
AutomaticServiceDist.deleteAgentUser(agentUser, user.getOrgi());
}
agentService.setStatus(MainContext.AgentUserStatusEnum.END.toString());
agentServiceRes.save(agentService) ;
agentServiceRes.save(agentService);
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html"));
}
@RequestMapping("/current/invite")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView currentinvite(ModelMap map , HttpServletRequest request , @Valid String id) throws Exception {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentService!=null){
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView currentinvite(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentService != null) {
User user = super.getUser(request);
if(StringUtils.isBlank(agentService.getAgentno())) {
AiUser aiUser = (AiUser) CacheHelper.getOnlineUserCacheBean().getCacheObject(agentService.getSessionid(), agentService.getOrgi()) ;
IP ipdata = null ;
if(aiUser != null ) {
ipdata = aiUser.getIpdata() ;
OnlineUserUtils.newRequestMessage(aiUser.getUserid() , aiUser.getUsername(), user.getOrgi(), agentService.getSessionid(), agentService.getAppid() , agentService.getIpaddr(), agentService.getOsname() , agentService.getBrowser() , "" , ipdata!=null ? ipdata : null , agentService.getChannel() , user.getOrgan(), user.getId() , null ,null, agentService.getContactsid(), MainContext.ChatInitiatorType.AGENT.toString() , aiUser.getContextid()) ;
if (StringUtils.isBlank(agentService.getAgentno())) {
AiUser aiUser = (AiUser) CacheHelper.getOnlineUserCacheBean().getCacheObject(agentService.getSessionid(), agentService.getOrgi());
IP ipdata = null;
if (aiUser != null) {
ipdata = aiUser.getIpdata();
OnlineUserUtils.newRequestMessage(aiUser.getUserid(), aiUser.getUsername(), user.getOrgi(), agentService.getSessionid(), agentService.getAppid(), agentService.getIpaddr(), agentService.getOsname(), agentService.getBrowser(), "", ipdata != null ? ipdata : null, agentService.getChannel(), user.getOrgan(), user.getId(), null, null, agentService.getContactsid(), MainContext.ChatInitiatorType.AGENT.toString(), aiUser.getContextid());
}
}
}
@ -276,170 +262,176 @@ public class ChatServiceController extends Handler {
@RequestMapping("/quene/index")
@Menu(type = "service" , subtype = "filter" , admin= true)
public ModelAndView quene(ModelMap map , HttpServletRequest request) {
Page<AgentUser> agentUserList = agentUserRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INQUENE.toString() ,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
@Menu(type = "service", subtype = "filter", admin = true)
public ModelAndView quene(ModelMap map, HttpServletRequest request) {
Page<AgentUser> agentUserList = agentUserRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INQUENE.toString(), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
List<String> skillList = new ArrayList<String>();
for(AgentUser agentUser : agentUserList.getContent()){
for (AgentUser agentUser : agentUserList.getContent()) {
agentUser.setWaittingtime((int) (System.currentTimeMillis() - agentUser.getCreatetime().getTime()));
if(!StringUtils.isBlank(agentUser.getSkill())){
skillList.add(agentUser.getSkill()) ;
if (!StringUtils.isBlank(agentUser.getSkill())) {
skillList.add(agentUser.getSkill());
}
}
if(skillList.size() > 0){
List<Organ> organList = organRes.findAll(skillList) ;
for(AgentUser agentUser : agentUserList.getContent()){
if(!StringUtils.isBlank(agentUser.getSkill())){
for(Organ organ : organList){
if(agentUser.getSkill().equals(organ.getId())){
if (skillList.size() > 0) {
List<Organ> organList = organRes.findAll(skillList);
for (AgentUser agentUser : agentUserList.getContent()) {
if (!StringUtils.isBlank(agentUser.getSkill())) {
for (Organ organ : organList) {
if (agentUser.getSkill().equals(organ.getId())) {
agentUser.setSkillname(organ.getName());
break ;
break;
}
}
}
}
}
map.put("agentUserList", agentUserList) ;
map.put("agentUserList", agentUserList);
return request(super.createAppsTempletResponse("/apps/service/quene/index"));
}
@RequestMapping("/quene/clean")
@Menu(type = "service" , subtype = "queneclean" , admin= true)
public ModelAndView clean(ModelMap map , HttpServletRequest request ,@Valid String id) {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentUser!=null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())){
@Menu(type = "service", subtype = "queneclean", admin = true)
public ModelAndView clean(ModelMap map, HttpServletRequest request, @Valid String id) {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentUser != null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())) {
agentUser.setAgent(null);
agentUser.setSkill(null);
agentUserRes.save(agentUser) ;
agentUserRes.save(agentUser);
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, super.getOrgi(request));
AutomaticServiceDist.allotAgent(agentUser, super.getOrgi(request)) ;
AutomaticServiceDist.allotAgent(agentUser, super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/service/quene/index.html"));
}
@RequestMapping("/quene/invite")
@Menu(type = "service" , subtype = "invite" , admin= true)
public ModelAndView invite(ModelMap map , HttpServletRequest request ,@Valid String id) throws Exception {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentUser!=null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())){
AutomaticServiceDist.allotAgentForInvite(super.getUser(request).getId() , agentUser, super.getOrgi(request)) ;
@Menu(type = "service", subtype = "invite", admin = true)
public ModelAndView invite(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentUser != null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())) {
AutomaticServiceDist.allotAgentForInvite(super.getUser(request).getId(), agentUser, super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/service/quene/index.html"));
}
@RequestMapping("/agent/index")
@Menu(type = "service" , subtype = "onlineagent" , admin= true)
public ModelAndView agent(ModelMap map , HttpServletRequest request) {
List<AgentStatus> agentStatusList = agentStatusRepository.findByOrgi(super.getOrgi(request)) ;
for(int i=0 ; i<agentStatusList.size() ; ){
AgentStatus agentStatus = agentStatusList.get(i) ;
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request))==null) {
@Menu(type = "service", subtype = "onlineagent", admin = true)
public ModelAndView agent(ModelMap map, HttpServletRequest request) {
List<AgentStatus> agentStatusList = agentStatusRepository.findByOrgi(super.getOrgi(request));
for (int i = 0; i < agentStatusList.size(); ) {
AgentStatus agentStatus = agentStatusList.get(i);
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request)) == null) {
agentStatusRepository.delete(agentStatus);
agentStatusList.remove(i) ;
continue ;
}else{
AgentStatus temp = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request)) ;
agentStatusList.set(i, temp) ;
agentStatusList.remove(i);
continue;
} else {
AgentStatus temp = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request));
agentStatusList.set(i, temp);
}
i++ ;
i++;
}
List<String> skillList = new ArrayList<String>();
for(AgentStatus agentStatus : agentStatusList){
if(!StringUtils.isBlank(agentStatus.getSkill())){
skillList.add(agentStatus.getSkill()) ;
for (AgentStatus agentStatus : agentStatusList) {
if (!StringUtils.isBlank(agentStatus.getSkill())) {
skillList.add(agentStatus.getSkill());
}
}
if(skillList.size() > 0){
List<Organ> organList = organRes.findAll(skillList) ;
for(AgentStatus agentStatus : agentStatusList){
if(!StringUtils.isBlank(agentStatus.getSkill())){
for(Organ organ : organList){
if(agentStatus.getSkill().equals(organ.getId())){
if (skillList.size() > 0) {
List<Organ> organList = organRes.findAll(skillList);
for (AgentStatus agentStatus : agentStatusList) {
if (!StringUtils.isBlank(agentStatus.getSkill())) {
for (Organ organ : organList) {
if (agentStatus.getSkill().equals(organ.getId())) {
agentStatus.setSkillname(organ.getName());
break ;
break;
}
}
}
}
}
map.put("agentStatusList", agentStatusList) ;
map.put("agentStatusList", agentStatusList);
return request(super.createAppsTempletResponse("/apps/service/agent/index"));
}
@RequestMapping("/agent/offline")
@Menu(type = "service" , subtype = "offline" , admin= true)
public ModelAndView offline(ModelMap map , HttpServletRequest request , @Valid String id) {
@Menu(type = "service", subtype = "offline", admin = true)
public ModelAndView offline(ModelMap map, HttpServletRequest request, @Valid String id) {
AgentStatus agentStatus = agentStatusRepository.findByIdAndOrgi(id, super.getOrgi(request));
if(agentStatus!=null){
if (agentStatus != null) {
agentStatusRepository.delete(agentStatus);
}
CacheHelper.getAgentStatusCacheBean().delete(agentStatus.getAgentno(), super.getOrgi(request));;
AutomaticServiceDist.publishMessage(super.getOrgi(request) , "agent" , "offline" , super.getUser(request).getId());
CacheHelper.getAgentStatusCacheBean().delete(agentStatus.getAgentno(), super.getOrgi(request));
;
AutomaticServiceDist.publishMessage(super.getOrgi(request), "agent", "offline", super.getUser(request).getId());
return request(super.createRequestPageTempletResponse("redirect:/service/agent/index.html"));
}
/**
* 非管理员坐席
*
* @param map
* @param request
* @return
*/
@RequestMapping("/user/index")
@Menu(type = "service" , subtype = "userlist" , admin= true)
public ModelAndView user(ModelMap map , HttpServletRequest request) {
@Menu(type = "service", subtype = "userlist", admin = true)
public ModelAndView user(ModelMap map, HttpServletRequest request) {
Page<User> userList = null;
if(super.isTenantshare()) {
if (super.isTenantshare()) {
List<String> organIdList = new ArrayList<>();
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request)) ;
if(!orgiSkillRelList.isEmpty()) {
for(OrgiSkillRel rel:orgiSkillRelList) {
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request));
if (!orgiSkillRelList.isEmpty()) {
for (OrgiSkillRel rel : orgiSkillRelList) {
organIdList.add(rel.getSkillid());
}
}
userList=userRes.findByOrganInAndAgentAndDatastatus(organIdList,true,false,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime"));
}else {
userList=userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true,false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
userList = userRes.findByOrganInAndAgentAndDatastatus(organIdList, true, false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
} else {
userList = userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true, false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
}
for(User user : userList.getContent()){
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request))!=null){
for (User user : userList.getContent()) {
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)) != null) {
user.setOnline(true);
}
}
map.put("userList", userList) ;
map.put("userList", userList);
return request(super.createAppsTempletResponse("/apps/service/user/index"));
}
/**
* 管理员坐席
*
* @param map
* @param request
* @return
*/
@RequestMapping("/adminagent/index")
@Menu(type = "service" , subtype = "adminagentlist" , admin= true)
public ModelAndView adminagent(ModelMap map , HttpServletRequest request) {
Page<User> userList = userRes.findByOrgidAndAgentAndDatastatusAndUsertype(super.getOrgid(request), true,false,"0", new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
for(User user : userList.getContent()){
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request))!=null){
@Menu(type = "service", subtype = "adminagentlist", admin = true)
public ModelAndView adminagent(ModelMap map, HttpServletRequest request) {
Page<User> userList = userRes.findByOrgidAndAgentAndDatastatusAndUsertype(super.getOrgid(request), true, false, "0", new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
for (User user : userList.getContent()) {
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)) != null) {
user.setOnline(true);
}
}
map.put("userList", userList) ;
map.put("userList", userList);
return request(super.createAppsTempletResponse("/apps/service/adminagent/index"));
}
@RequestMapping("/leavemsg/index")
@Menu(type = "service" , subtype = "leavemsg" , admin= true)
public ModelAndView leavemsg(ModelMap map , HttpServletRequest request) {
Page<LeaveMsg> leaveMsgList = leaveMsgRes.findByOrgi(super.getOrgi(request),new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
map.put("leaveMsgList", leaveMsgList) ;
@Menu(type = "service", subtype = "leavemsg", admin = true)
public ModelAndView leavemsg(ModelMap map, HttpServletRequest request) {
Page<LeaveMsg> leaveMsgList = leaveMsgRes.findByOrgi(super.getOrgi(request), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
map.put("leaveMsgList", leaveMsgList);
return request(super.createAppsTempletResponse("/apps/service/leavemsg/index"));
}
@RequestMapping("/leavemsg/delete")
@Menu(type = "service" , subtype = "leavemsg" , admin= true)
public ModelAndView leavemsg(ModelMap map , HttpServletRequest request , @Valid String id) {
if(!StringUtils.isBlank(id)){
@Menu(type = "service", subtype = "leavemsg", admin = true)
public ModelAndView leavemsg(ModelMap map, HttpServletRequest request, @Valid String id) {
if (!StringUtils.isBlank(id)) {
leaveMsgRes.delete(id);
}
return request(super.createRequestPageTempletResponse("redirect:/service/leavemsg/index.html"));

159
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/service/OnlineUserController.java
View File

@ -16,20 +16,14 @@
*/
package com.chatopera.cc.app.handler.apps.service;
import java.util.List;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.es.ContactsRepository;
import com.chatopera.cc.app.persistence.impl.AgentUserService;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.AgentServiceSummary;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AgentUserContacts;
import com.chatopera.cc.app.model.OnlineUser;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.Menu;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.data.domain.PageRequest;
@ -39,28 +33,18 @@ import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.persistence.repository.AgentServiceRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserContactsRepository;
import com.chatopera.cc.app.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.app.persistence.repository.OnlineUserHisRepository;
import com.chatopera.cc.app.persistence.repository.OnlineUserRepository;
import com.chatopera.cc.app.persistence.repository.ServiceSummaryRepository;
import com.chatopera.cc.app.persistence.repository.TagRelationRepository;
import com.chatopera.cc.app.persistence.repository.TagRepository;
import com.chatopera.cc.app.persistence.repository.UserEventRepository;
import com.chatopera.cc.app.persistence.repository.WeiXinUserRepository;
import com.chatopera.cc.app.model.AgentService;
import com.chatopera.cc.app.model.WeiXinUser;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.util.List;
@Controller
@RequestMapping("/service")
public class OnlineUserController extends Handler {
@Autowired
private AgentServiceRepository agentServiceRes ;
private AgentServiceRepository agentServiceRes;
@Autowired
private AgentUserService agentUserRes ;
private AgentUserService agentUserRes;
@Autowired
private OnlineUserRepository onlineUserRes;
@ -79,115 +63,116 @@ public class OnlineUserController extends Handler {
private WeiXinUserRepository weiXinUserRes;
@Autowired
private TagRepository tagRes ;
private TagRepository tagRes;
@Autowired
private TagRelationRepository tagRelationRes ;
private TagRelationRepository tagRelationRes;
@Autowired
private ChatMessageRepository chatMessageRepository ;
private ChatMessageRepository chatMessageRepository;
@Autowired
private ContactsRepository contactsRes ;
private ContactsRepository contactsRes;
@Autowired
private AgentUserContactsRepository agentUserContactsRes ;
private AgentUserContactsRepository agentUserContactsRes;
@RequestMapping("/online/index")
@Menu(type = "service" , subtype = "online" , admin= true)
public ModelAndView index(ModelMap map , HttpServletRequest request , String userid , String agentservice , @Valid String channel) {
if(!StringUtils.isBlank(userid)){
map.put("inviteResult", MainUtils.getWebIMInviteResult(onlineUserRes.findByOrgiAndUserid(super.getOrgi(request), userid))) ;
map.put("tagRelationList", tagRelationRes.findByUserid(userid)) ;
map.put("onlineUserHistList", onlineUserHisRes.findByUseridAndOrgi(userid, super.getOrgi(request))) ;
map.put("agentServicesAvg", onlineUserRes.countByUserForAvagTime(super.getOrgi(request), MainContext.AgentUserStatusEnum.END.toString(),userid)) ;
@Menu(type = "service", subtype = "online", admin = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, String userid, String agentservice, @Valid String channel) {
if (StringUtils.isNotBlank(userid)) {
map.put("inviteResult", MainUtils.getWebIMInviteResult(onlineUserRes.findByOrgiAndUserid(super.getOrgi(request), userid)));
map.put("tagRelationList", tagRelationRes.findByUserid(userid));
map.put("onlineUserHistList", onlineUserHisRes.findByUseridAndOrgi(userid, super.getOrgi(request)));
map.put("agentServicesAvg", onlineUserRes.countByUserForAvagTime(super.getOrgi(request), MainContext.AgentUserStatusEnum.END.toString(), userid));
List<AgentService> agentServiceList = agentServiceRes.findByUseridAndOrgi(userid, super.getOrgi(request)) ;
List<AgentService> agentServiceList = agentServiceRes.findByUseridAndOrgiOrderByLogindateDesc(userid, super.getOrgi(request));
map.put("agentServiceList", agentServiceList) ;
if(agentServiceList.size()>0){
map.put("agentServiceList", agentServiceList);
if (agentServiceList.size() > 0) {
map.put("serviceCount", Integer
.valueOf(this.agentServiceRes
.countByUseridAndOrgiAndStatus(userid, super.getOrgi(request),
MainContext.AgentUserStatusEnum.END.toString())));
AgentService agentService = agentServiceList.get(0) ;
if(!StringUtils.isBlank(agentservice)){
for(AgentService as : agentServiceList){
if(as.getId().equals(agentservice)){
agentService = as ; break ;
AgentService agentService = agentServiceList.get(0);
if (StringUtils.isNotBlank(agentservice)) {
for (AgentService as : agentServiceList) {
if (as.getId().equals(agentservice)) {
agentService = as;
break;
}
}
}
if(agentService!=null){
List<AgentServiceSummary> summaries = serviceSummaryRes.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request)) ;
if(summaries.size() > 0)
map.put("summary" , summaries.get(0)) ;
if (agentService != null) {
List<AgentServiceSummary> summaries = serviceSummaryRes.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request));
if (summaries.size() > 0)
map.put("summary", summaries.get(0));
}
List<AgentUserContacts> agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, super.getOrgi(request)) ;
if(agentUserContactsList.size() > 0){
AgentUserContacts agentUserContacts = agentUserContactsList.get(0) ;
map.put("contacts", contactsRes.findOne(agentUserContacts.getContactsid())) ;
List<AgentUserContacts> agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, super.getOrgi(request));
if (agentUserContactsList.size() > 0) {
AgentUserContacts agentUserContacts = agentUserContactsList.get(0);
map.put("contacts", contactsRes.findOne(agentUserContacts.getContactsid()));
}
map.put("tags", tagRes.findByOrgiAndTagtype(super.getOrgi(request) , MainContext.ModelType.USER.toString())) ;
map.put("summaryTags", tagRes.findByOrgiAndTagtype(super.getOrgi(request) , MainContext.ModelType.SUMMARY.toString())) ;
map.put("curAgentService", agentService) ;
map.put("tags", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.ModelType.USER.toString()));
map.put("summaryTags", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.ModelType.SUMMARY.toString()));
map.put("curAgentService", agentService);
map.put("agentUserMessageList", chatMessageRepository.findByAgentserviceidAndOrgi(agentService.getId() , super.getOrgi(request), new PageRequest(0, 50, Direction.DESC , "updatetime")));
map.put("agentUserMessageList", chatMessageRepository.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request), new PageRequest(0, 50, Direction.DESC, "updatetime")));
}
if(MainContext.ChannelTypeEnum.WEIXIN.toString().equals(channel)){
List<WeiXinUser> weiXinUserList = weiXinUserRes.findByOpenidAndOrgi(userid, super.getOrgi(request)) ;
if(weiXinUserList.size() > 0){
WeiXinUser weiXinUser = weiXinUserList.get(0) ;
map.put("weiXinUser",weiXinUser);
if (MainContext.ChannelTypeEnum.WEIXIN.toString().equals(channel)) {
List<WeiXinUser> weiXinUserList = weiXinUserRes.findByOpenidAndOrgi(userid, super.getOrgi(request));
if (weiXinUserList.size() > 0) {
WeiXinUser weiXinUser = weiXinUserList.get(0);
map.put("weiXinUser", weiXinUser);
}
}else if(MainContext.ChannelTypeEnum.WEBIM.toString().equals(channel)){
List<OnlineUser> onlineUserList = onlineUserRes.findByUseridAndOrgi(userid, super.getOrgi(request)) ;
if(onlineUserList.size() >0){
map.put("onlineUser", onlineUserList.get(0)) ;
} else if (MainContext.ChannelTypeEnum.WEBIM.toString().equals(channel)) {
List<OnlineUser> onlineUserList = onlineUserRes.findByUseridAndOrgi(userid, super.getOrgi(request));
if (onlineUserList.size() > 0) {
map.put("onlineUser", onlineUserList.get(0));
}
}
map.put("agentUser", agentUserRes.findByUseridAndOrgi(userid, super.getOrgi(request))) ;
map.put("curragentuser", agentUserRes.findByUseridAndOrgi(userid, super.getOrgi(request))) ;
map.put("agentUser", agentUserRes.findByUseridAndOrgi(userid, super.getOrgi(request)));
map.put("curragentuser", agentUserRes.findByUseridAndOrgi(userid, super.getOrgi(request)));
}
return request(super.createAppsTempletResponse("/apps/service/online/index"));
}
@RequestMapping("/online/chatmsg")
@Menu(type = "service" , subtype = "chatmsg" , admin= true)
public ModelAndView onlinechat(ModelMap map , HttpServletRequest request , String id , String title) {
AgentService agentService = agentServiceRes.getOne(id) ;
AgentUser curragentuser = agentUserRes.findByUseridAndOrgi(agentService.getUserid(), super.getOrgi(request)) ;
@Menu(type = "service", subtype = "chatmsg", admin = true)
public ModelAndView onlinechat(ModelMap map, HttpServletRequest request, String id, String title) {
AgentService agentService = agentServiceRes.getOne(id);
AgentUser curragentuser = agentUserRes.findByUseridAndOrgi(agentService.getUserid(), super.getOrgi(request));
map.put("curAgentService", agentService) ;
map.put("curragentuser", curragentuser) ;
if(!StringUtils.isBlank(title)){
map.put("title", title) ;
map.put("curAgentService", agentService);
map.put("curragentuser", curragentuser);
if (StringUtils.isNotBlank(title)) {
map.put("title", title);
}
map.put("summaryTags", tagRes.findByOrgiAndTagtype(super.getOrgi(request) , MainContext.ModelType.SUMMARY.toString())) ;
map.put("summaryTags", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.ModelType.SUMMARY.toString()));
if(agentService!=null){
List<AgentServiceSummary> summaries = serviceSummaryRes.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request)) ;
if(summaries.size() > 0)
map.put("summary" , summaries.get(0)) ;
if (agentService != null) {
List<AgentServiceSummary> summaries = serviceSummaryRes.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request));
if (summaries.size() > 0)
map.put("summary", summaries.get(0));
}
map.put("agentUserMessageList", chatMessageRepository.findByAgentserviceidAndOrgi(agentService.getId() , super.getOrgi(request), new PageRequest(0, 50, Direction.DESC , "updatetime")));
map.put("agentUserMessageList", chatMessageRepository.findByAgentserviceidAndOrgi(agentService.getId(), super.getOrgi(request), new PageRequest(0, 50, Direction.DESC, "updatetime")));
return request(super.createRequestPageTempletResponse("/apps/service/online/chatmsg"));
}
@RequestMapping("/trace")
@Menu(type = "service" , subtype = "trace" , admin= false)
public ModelAndView trace(ModelMap map , HttpServletRequest request , @Valid String sessionid) {
if(!StringUtils.isBlank(sessionid)){
map.addAttribute("traceHisList", userEventRes.findBySessionidAndOrgi(sessionid, super.getOrgi(request), new PageRequest(0, 100))) ;
@Menu(type = "service", subtype = "trace", admin = false)
public ModelAndView trace(ModelMap map, HttpServletRequest request, @Valid String sessionid) {
if (StringUtils.isNotBlank(sessionid)) {
map.addAttribute("traceHisList", userEventRes.findBySessionidAndOrgi(sessionid, super.getOrgi(request), new PageRequest(0, 100)));
}
return request(super.createRequestPageTempletResponse("/apps/service/online/trace"));
}

301
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/setting/IMAgentController.java
View File

@ -16,26 +16,15 @@
*/
package com.chatopera.cc.app.handler.apps.setting;
import java.io.File;
import java.io.IOException;
import java.util.Date;
import java.util.List;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.repository.AdTypeRepository;
import com.chatopera.cc.app.persistence.repository.SessionConfigRepository;
import com.chatopera.cc.app.persistence.repository.TagRepository;
import com.chatopera.cc.app.persistence.repository.TemplateRepository;
import com.chatopera.cc.app.model.AdType;
import com.chatopera.cc.app.model.SysDic;
import com.chatopera.cc.app.model.Tag;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.blob.JpaBlobHelper;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.Menu;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
@ -43,27 +32,26 @@ import org.springframework.data.domain.PageRequest;
import org.springframework.data.domain.Sort;
import org.springframework.stereotype.Controller;
import org.springframework.ui.ModelMap;
import org.springframework.util.FileCopyUtils;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.persistence.repository.BlackListRepository;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.BlackEntity;
import com.chatopera.cc.app.model.SessionConfig;
import com.chatopera.cc.app.model.UKeFuDic;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.io.IOException;
import java.util.Date;
import java.util.List;
@Controller
@RequestMapping("/setting")
public class IMAgentController extends Handler{
public class IMAgentController extends Handler {
@Autowired
private SessionConfigRepository sessionConfigRes ;
private SessionConfigRepository sessionConfigRes;
@Autowired
private TagRepository tagRes ;
private TagRepository tagRes;
@Autowired
private BlackListRepository blackListRes;
@ -72,268 +60,261 @@ public class IMAgentController extends Handler{
private AdTypeRepository adTypeRes;
@Autowired
private TemplateRepository templateRes ;
private TemplateRepository templateRes;
@Autowired
private StreamingFileRepository streamingFileRes;
@Autowired
private JpaBlobHelper jpaBlobHelper;
@Value("${web.upload-path}")
private String path;
@RequestMapping("/agent/index")
@Menu(type = "setting" , subtype = "sessionconfig" , admin= false)
public ModelAndView index(ModelMap map , HttpServletRequest request) {
SessionConfig sessionConfig = sessionConfigRes.findByOrgi(super.getOrgi(request)) ;
if(sessionConfig == null){
sessionConfig = new SessionConfig() ;
@Menu(type = "setting", subtype = "sessionconfig", admin = false)
public ModelAndView index(ModelMap map, HttpServletRequest request) {
SessionConfig sessionConfig = sessionConfigRes.findByOrgi(super.getOrgi(request));
if (sessionConfig == null) {
sessionConfig = new SessionConfig();
}
map.put("sessionConfig", sessionConfig) ;
map.put("sessionConfig", sessionConfig);
List<SysDic> dicList = UKeFuDic.getInstance().getDic(MainContext.UKEFU_SYSTEM_DIC) ;
SysDic inputDic = null , outputDic = null ;
for(SysDic dic : dicList){
if(dic.getCode().equals(MainContext.UKEFU_SYSTEM_AI_INPUT)){
inputDic = dic ;
List<SysDic> dicList = UKeFuDic.getInstance().getDic(MainContext.UKEFU_SYSTEM_DIC);
SysDic inputDic = null, outputDic = null;
for (SysDic dic : dicList) {
if (dic.getCode().equals(MainContext.UKEFU_SYSTEM_AI_INPUT)) {
inputDic = dic;
}
if(dic.getCode().equals(MainContext.UKEFU_SYSTEM_AI_OUTPUT)){
outputDic = dic ;
if (dic.getCode().equals(MainContext.UKEFU_SYSTEM_AI_OUTPUT)) {
outputDic = dic;
}
}
if(inputDic!=null){
map.addAttribute("innputtemlet", templateRes.findByTemplettypeAndOrgi(inputDic.getId(), super.getOrgi(request))) ;
if (inputDic != null) {
map.addAttribute("innputtemlet", templateRes.findByTemplettypeAndOrgi(inputDic.getId(), super.getOrgi(request)));
}
if(outputDic!=null){
map.addAttribute("outputtemlet", templateRes.findByTemplettypeAndOrgi(outputDic.getId(), super.getOrgi(request))) ;
if (outputDic != null) {
map.addAttribute("outputtemlet", templateRes.findByTemplettypeAndOrgi(outputDic.getId(), super.getOrgi(request)));
}
return request(super.createAppsTempletResponse("/apps/setting/agent/index"));
}
@RequestMapping("/agent/sessionconfig/save")
@Menu(type = "setting" , subtype = "sessionconfig" , admin= false)
public ModelAndView sessionconfig(ModelMap map , HttpServletRequest request , @Valid SessionConfig sessionConfig) {
SessionConfig tempSessionConfig = sessionConfigRes.findByOrgi(super.getOrgi(request)) ;
if(tempSessionConfig == null){
@Menu(type = "setting", subtype = "sessionconfig", admin = false)
public ModelAndView sessionconfig(ModelMap map, HttpServletRequest request, @Valid SessionConfig sessionConfig) {
SessionConfig tempSessionConfig = sessionConfigRes.findByOrgi(super.getOrgi(request));
if (tempSessionConfig == null) {
tempSessionConfig = sessionConfig;
tempSessionConfig.setCreater(super.getUser(request).getId());
}else{
} else {
MainUtils.copyProperties(sessionConfig, tempSessionConfig);
}
tempSessionConfig.setOrgi(super.getOrgi(request));
sessionConfigRes.save(tempSessionConfig) ;
sessionConfigRes.save(tempSessionConfig);
CacheHelper.getSystemCacheBean().put(MainContext.SYSTEM_CACHE_SESSION_CONFIG+"_"+super.getOrgi(request),tempSessionConfig, super.getOrgi(request)) ;
CacheHelper.getSystemCacheBean().put(MainContext.SYSTEM_CACHE_SESSION_CONFIG + "_" + super.getOrgi(request), tempSessionConfig, super.getOrgi(request));
CacheHelper.getSystemCacheBean().delete(MainContext.SYSTEM_CACHE_SESSION_CONFIG_LIST , MainContext.SYSTEM_ORGI) ;
AutomaticServiceDist.initSessionConfigList() ;
map.put("sessionConfig", tempSessionConfig) ;
CacheHelper.getSystemCacheBean().delete(MainContext.SYSTEM_CACHE_SESSION_CONFIG_LIST, MainContext.SYSTEM_ORGI);
AutomaticServiceDist.initSessionConfigList();
map.put("sessionConfig", tempSessionConfig);
return request(super.createRequestPageTempletResponse("redirect:/setting/agent/index.html"));
}
@RequestMapping("/blacklist")
@Menu(type = "setting" , subtype = "blacklist" , admin= false)
public ModelAndView blacklist(ModelMap map , HttpServletRequest request) {
map.put("blackList", blackListRes.findByOrgi(super.getOrgi(request), new PageRequest(super.getP(request), super.getPs(request), Sort.Direction.DESC, "endtime"))) ;
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type")) ;
@Menu(type = "setting", subtype = "blacklist", admin = false)
public ModelAndView blacklist(ModelMap map, HttpServletRequest request) {
map.put("blackList", blackListRes.findByOrgi(super.getOrgi(request), new PageRequest(super.getP(request), super.getPs(request), Sort.Direction.DESC, "endtime")));
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type"));
return request(super.createAppsTempletResponse("/apps/setting/agent/blacklist"));
}
@RequestMapping("/blacklist/delete")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView blacklistdelete(ModelMap map , HttpServletRequest request , @Valid String id) {
if(!StringUtils.isBlank(id)){
BlackEntity tempBlackEntity = blackListRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(tempBlackEntity!=null){
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView blacklistdelete(ModelMap map, HttpServletRequest request, @Valid String id) {
if (!StringUtils.isBlank(id)) {
BlackEntity tempBlackEntity = blackListRes.findByIdAndOrgi(id, super.getOrgi(request));
if (tempBlackEntity != null) {
blackListRes.delete(tempBlackEntity);
CacheHelper.getSystemCacheBean().delete(tempBlackEntity.getUserid(), MainContext.SYSTEM_ORGI) ;
CacheHelper.getSystemCacheBean().delete(tempBlackEntity.getUserid(), MainContext.SYSTEM_ORGI);
}
}
return request(super.createRequestPageTempletResponse("redirect:/setting/blacklist.html"));
}
@RequestMapping("/tag")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tag(ModelMap map , HttpServletRequest request , @Valid String code) {
SysDic tagType = null ;
List<SysDic> tagList = UKeFuDic.getInstance().getDic("com.dic.tag.type") ;
if(tagList.size() > 0){
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tag(ModelMap map, HttpServletRequest request, @Valid String code) {
SysDic tagType = null;
List<SysDic> tagList = UKeFuDic.getInstance().getDic("com.dic.tag.type");
if (tagList.size() > 0) {
if(!StringUtils.isBlank(code)){
for(SysDic dic : tagList){
if(code.equals(dic.getCode())){
tagType = dic ;
if (!StringUtils.isBlank(code)) {
for (SysDic dic : tagList) {
if (code.equals(dic.getCode())) {
tagType = dic;
}
}
}else{
tagType = tagList.get(0) ;
} else {
tagType = tagList.get(0);
}
map.put("tagType", tagType) ;
map.put("tagType", tagType);
}
if(tagType!=null){
map.put("tagList", tagRes.findByOrgiAndTagtype(super.getOrgi(request) , tagType.getCode() , new PageRequest(super.getP(request), super.getPs(request)))) ;
if (tagType != null) {
map.put("tagList", tagRes.findByOrgiAndTagtype(super.getOrgi(request), tagType.getCode(), new PageRequest(super.getP(request), super.getPs(request))));
}
map.put("tagTypeList", tagList) ;
map.put("tagTypeList", tagList);
return request(super.createAppsTempletResponse("/apps/setting/agent/tag"));
}
@RequestMapping("/tag/add")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tagadd(ModelMap map , HttpServletRequest request , @Valid String tagtype) {
map.addAttribute("tagtype", tagtype) ;
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tagadd(ModelMap map, HttpServletRequest request, @Valid String tagtype) {
map.addAttribute("tagtype", tagtype);
return request(super.createRequestPageTempletResponse("/apps/setting/agent/tagadd"));
}
@RequestMapping("/tag/edit")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tagedit(ModelMap map , HttpServletRequest request , @Valid String id , @Valid String tagtype) {
map.put("tag", tagRes.findOne(id)) ;
map.addAttribute("tagtype", tagtype) ;
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tagedit(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String tagtype) {
map.put("tag", tagRes.findOne(id));
map.addAttribute("tagtype", tagtype);
return request(super.createRequestPageTempletResponse("/apps/setting/agent/tagedit"));
}
@RequestMapping("/tag/update")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tagupdate(ModelMap map , HttpServletRequest request , @Valid Tag tag , @Valid String tagtype) {
Tag temptag = tagRes.findByOrgiAndTag(super.getOrgi(request), tag.getTag()) ;
if(temptag == null || tag.getId().equals(temptag.getId())){
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tagupdate(ModelMap map, HttpServletRequest request, @Valid Tag tag, @Valid String tagtype) {
Tag temptag = tagRes.findByOrgiAndTag(super.getOrgi(request), tag.getTag());
if (temptag == null || tag.getId().equals(temptag.getId())) {
tag.setOrgi(super.getOrgi(request));
tag.setCreater(super.getUser(request).getId());
tagRes.save(tag) ;
tagRes.save(tag);
}
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code="+tagtype));
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code=" + tagtype));
}
@RequestMapping("/tag/save")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tagsave(ModelMap map , HttpServletRequest request , @Valid Tag tag , @Valid String tagtype) {
if(tagRes.findByOrgiAndTag(super.getOrgi(request), tag.getTag()) == null){
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tagsave(ModelMap map, HttpServletRequest request, @Valid Tag tag, @Valid String tagtype) {
if (tagRes.findByOrgiAndTag(super.getOrgi(request), tag.getTag()) == null) {
tag.setOrgi(super.getOrgi(request));
tag.setCreater(super.getUser(request).getId());
tagRes.save(tag) ;
tagRes.save(tag);
}
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code="+tagtype));
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code=" + tagtype));
}
@RequestMapping("/tag/delete")
@Menu(type = "setting" , subtype = "tag" , admin= false)
public ModelAndView tagdelete(ModelMap map , HttpServletRequest request , @Valid String id , @Valid String tagtype) {
@Menu(type = "setting", subtype = "tag", admin = false)
public ModelAndView tagdelete(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String tagtype) {
tagRes.delete(id);
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code="+tagtype));
return request(super.createRequestPageTempletResponse("redirect:/setting/tag.html?code=" + tagtype));
}
@RequestMapping("/acd")
@Menu(type = "setting" , subtype = "acd" , admin= false)
public ModelAndView acd(ModelMap map , HttpServletRequest request) {
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type")) ;
@Menu(type = "setting", subtype = "acd", admin = false)
public ModelAndView acd(ModelMap map, HttpServletRequest request) {
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type"));
return request(super.createAppsTempletResponse("/apps/setting/agent/acd"));
}
@RequestMapping("/adv")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView adv(ModelMap map , HttpServletRequest request , @Valid String adpos) {
SysDic advType = null ;
List<SysDic> tagList = UKeFuDic.getInstance().getDic("com.dic.adv.type") ;
if(tagList.size() > 0){
if(!StringUtils.isBlank(adpos)){
for(SysDic dic : tagList){
if(adpos.equals(dic.getId())){
advType = dic ;
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView adv(ModelMap map, HttpServletRequest request, @Valid String adpos) {
SysDic advType = null;
List<SysDic> tagList = UKeFuDic.getInstance().getDic("com.dic.adv.type");
if (tagList.size() > 0) {
if (!StringUtils.isBlank(adpos)) {
for (SysDic dic : tagList) {
if (adpos.equals(dic.getId())) {
advType = dic;
}
}
}else{
advType = tagList.get(0) ;
} else {
advType = tagList.get(0);
}
map.put("advType", advType) ;
map.put("advType", advType);
}
if(advType!=null){
map.put("adTypeList", adTypeRes.findByAdposAndOrgi(advType.getId() , super.getOrgi(request))) ;
if (advType != null) {
map.put("adTypeList", adTypeRes.findByAdposAndOrgi(advType.getId(), super.getOrgi(request)));
}
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type")) ;
map.put("tagTypeList", UKeFuDic.getInstance().getDic("com.dic.tag.type"));
map.put("advTypeList", UKeFuDic.getInstance().getDic("com.dic.adv.type")) ;
map.put("advTypeList", UKeFuDic.getInstance().getDic("com.dic.adv.type"));
return request(super.createAppsTempletResponse("/apps/setting/agent/adv"));
}
@RequestMapping("/adv/add")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView advadd(ModelMap map , HttpServletRequest request , @Valid String adpos) {
map.addAttribute("adpos", adpos) ;
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView advadd(ModelMap map, HttpServletRequest request, @Valid String adpos) {
map.addAttribute("adpos", adpos);
return request(super.createRequestPageTempletResponse("/apps/setting/agent/adadd"));
}
@RequestMapping("/adv/save")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView advsave(ModelMap map , HttpServletRequest request , @Valid AdType adv , @Valid String advtype , @RequestParam(value = "imgfile", required = false) MultipartFile imgfile) throws IOException {
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView advsave(ModelMap map, HttpServletRequest request, @Valid AdType adv, @Valid String advtype, @RequestParam(value = "imgfile", required = false) MultipartFile imgfile) throws IOException {
adv.setOrgi(super.getOrgi(request));
adv.setCreater(super.getUser(request).getId());
if(!StringUtils.isBlank(adv.getContent())){
if (StringUtils.isNotBlank(adv.getContent())) {
adv.setContent(adv.getContent().replaceAll("\"", "'"));
}
adv.setCreatetime(new Date());
if(imgfile!=null && imgfile.getSize() > 0){
File adDir = new File(path , "adv");
if(!adDir.exists()){
adDir.mkdirs() ;
if (imgfile != null && imgfile.getSize() > 0) {
adv.setImgurl("/res/image.html?id=" + super.saveImageFileWithMultipart(imgfile));
}
String fileName = "adv/"+ MainUtils.getUUID()+imgfile.getOriginalFilename().substring(imgfile.getOriginalFilename().lastIndexOf(".")) ;
FileCopyUtils.copy(imgfile.getBytes(), new File(path , fileName));
adv.setImgurl("/res/image.html?id="+java.net.URLEncoder.encode(fileName , "UTF-8"));
}
adTypeRes.save(adv) ;
adTypeRes.save(adv);
MainUtils.initAdv(super.getOrgi(request));
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos="+adv.getAdpos()));
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos=" + adv.getAdpos()));
}
@RequestMapping("/adv/edit")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView advedit(ModelMap map , HttpServletRequest request , @Valid String adpos, @Valid String id) {
map.addAttribute("adpos", adpos) ;
map.put("ad", adTypeRes.findByIdAndOrgi(id , super.getOrgi(request))) ;
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView advedit(ModelMap map, HttpServletRequest request, @Valid String adpos, @Valid String id) {
map.addAttribute("adpos", adpos);
map.put("ad", adTypeRes.findByIdAndOrgi(id, super.getOrgi(request)));
return request(super.createRequestPageTempletResponse("/apps/setting/agent/adedit"));
}
@RequestMapping("/adv/update")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView advupdate(ModelMap map , HttpServletRequest request , @Valid AdType ad, @Valid String adpos, @RequestParam(value = "imgfile", required = false) MultipartFile imgfile) throws IOException {
AdType tempad = adTypeRes.findByIdAndOrgi(ad.getId(),super.getOrgi(request)) ;
if(tempad != null){
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView advupdate(ModelMap map, HttpServletRequest request, @Valid AdType ad, @Valid String adpos, @RequestParam(value = "imgfile", required = false) MultipartFile imgfile) throws IOException {
AdType tempad = adTypeRes.findByIdAndOrgi(ad.getId(), super.getOrgi(request));
if (tempad != null) {
ad.setOrgi(super.getOrgi(request));
ad.setCreater(tempad.getCreater());
ad.setCreatetime(tempad.getCreatetime());
if(!StringUtils.isBlank(ad.getContent())){
if (StringUtils.isNotBlank(ad.getContent())) {
ad.setContent(ad.getContent().replaceAll("\"", "'"));
}
if(imgfile!=null && imgfile.getSize() > 0){
File adDir = new File(path , "adv");
if(!adDir.exists()){
adDir.mkdirs() ;
}
String fileName = "adv/"+ MainUtils.getUUID()+imgfile.getOriginalFilename().substring(imgfile.getOriginalFilename().lastIndexOf(".")) ;
FileCopyUtils.copy(imgfile.getBytes(), new File(path , fileName));
ad.setImgurl("/res/image.html?id="+java.net.URLEncoder.encode(fileName , "UTF-8"));
}else{
if (imgfile != null && imgfile.getSize() > 0) {
ad.setImgurl("/res/image.html?id=" + super.saveImageFileWithMultipart(imgfile));
} else {
ad.setImgurl(tempad.getImgurl());
}
adTypeRes.save(ad) ;
adTypeRes.save(ad);
MainUtils.initAdv(super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos="+adpos));
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos=" + adpos));
}
@RequestMapping("/adv/delete")
@Menu(type = "setting" , subtype = "adv" , admin= false)
public ModelAndView advdelete(ModelMap map , HttpServletRequest request , @Valid String id , @Valid String adpos) {
@Menu(type = "setting", subtype = "adv", admin = false)
public ModelAndView advdelete(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String adpos) {
adTypeRes.delete(id);
MainUtils.initAdv(super.getOrgi(request));
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos="+adpos));
return request(super.createRequestPageTempletResponse("redirect:/setting/adv.html?adpos=" + adpos));
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/test/TestController.java
View File

@ -38,7 +38,7 @@ public class TestController extends Handler {
for(int i=0 ; i<500; i++){
String user = MainUtils.getUUID();
try {
OnlineUserUtils.newRequestMessage(user, "ukewo", "user", "system", "localhost" , "win10", "test" , MainContext.ChannelTypeEnum.WEBIM.toString() , null , null , "admin" , "标题" , "http://www.ukewo.cn" , "12434" , MainContext.ChatInitiatorType.USER.toString()) ;
OnlineUserUtils.newRequestMessage(user, "ukewo", "user", "system", "localhost" , "win10", "test" , MainContext.ChannelTypeEnum.WEBIM.toString() , null , null , "admin" , "标题" , "https://www.chatopera.com" , "12434" , MainContext.ChatInitiatorType.USER.toString()) ;
} catch (Exception e) {
e.printStackTrace();
}

205
contact-center/app/src/main/java/com/chatopera/cc/app/handler/resource/MediaController.java
View File

@ -16,95 +16,100 @@
*/
package com.chatopera.cc.app.handler.resource;
import java.io.File;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.net.URL;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.validation.Valid;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.AttachmentFile;
import com.chatopera.cc.app.model.StreamingFile;
import com.chatopera.cc.app.model.UploadStatus;
import com.chatopera.cc.app.persistence.blob.JpaBlobHelper;
import com.chatopera.cc.app.persistence.repository.AttachmentRepository;
import com.chatopera.cc.app.persistence.repository.StreamingFileRepository;
import com.chatopera.cc.util.Menu;
import org.apache.commons.io.FileUtils;
import org.apache.commons.lang3.StringUtils;
import org.apache.tomcat.util.http.fileupload.IOUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.stereotype.Controller;
import org.springframework.ui.ModelMap;
import org.springframework.util.FileCopyUtils;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RequestParam;
import org.springframework.web.multipart.MultipartFile;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.persistence.repository.AttachmentRepository;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.model.AttachmentFile;
import com.chatopera.cc.app.model.UploadStatus;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.validation.Valid;
import java.io.File;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.net.URL;
import java.sql.SQLException;
@Controller
@RequestMapping("/res")
public class MediaController extends Handler{
public class MediaController extends Handler {
private final static Logger logger = LoggerFactory.getLogger(MediaController.class);
@Value("${web.upload-path}")
private String path;
@Autowired
private StreamingFileRepository streamingFileRes;
@Autowired
private JpaBlobHelper jpaBlobHelper;
private String TEMPLATE_DATA_PATH = "WEB-INF/data/templates/";
@Autowired
private AttachmentRepository attachementRes;
@RequestMapping("/image")
@Menu(type = "resouce" , subtype = "image" , access = true)
public void index(HttpServletResponse response, @Valid String id) throws IOException {
File file = new File(path ,id) ;
if(!StringUtils.isBlank(id) && !(id.endsWith(".png") || id.endsWith(".jpg"))){
if(id.endsWith("_original") && !file.exists()){
File orgFile = new File(path , id.substring(0 , id.indexOf("_original"))) ;
if(orgFile.exists()){
MainUtils.processImage(file = new File(path , id), orgFile) ;
@Menu(type = "resouce", subtype = "image", access = true)
public void index(HttpServletResponse response,
@Valid String id,
@RequestParam(value = "original", required = false) boolean original,
@RequestParam(value = "cooperation", required = false) boolean cooperation) throws IOException, SQLException {
StreamingFile sf = streamingFileRes.findOne(id);
if (sf != null) {
response.setHeader("Content-Type", sf.getMime());
response.setContentType(sf.getMime());
if (cooperation && (sf.getCooperation() != null)) { // 协作文件
IOUtils.copy(sf.getCooperation().getBinaryStream(), response.getOutputStream());
} else if (original && sf.getData() != null) { // 源文件
IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
} else if (sf.getThumbnail() != null) { // 缩略图
IOUtils.copy(sf.getThumbnail().getBinaryStream(), response.getOutputStream());
} else if (sf.getData() != null) {
IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
} else {
logger.warn("[index] can not get streaming file id {}, original {}, cooperation {}", id, original, cooperation);
}
}else if(!StringUtils.isBlank(id) && file.exists() && !id.endsWith("_original")){
File originalFile = new File( path , id+"_original") ;
if(!originalFile.exists()){
MainUtils.processImage(new File( path , id+"_original"), file) ;
}
}else if(!StringUtils.isBlank(id) && !file.exists() && !id.endsWith("_original")){
File destFile = new File(path , id+"_original") ;
if(destFile.exists()){
MainUtils.processImage(new File(path + id), destFile) ;
}
file = new File(path , id) ;
}
}
if(file.exists() && file.isFile()){
response.setHeader("Content-Type","image/png");
response.setContentType("image/png");
response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path ,id)));
}
}
@RequestMapping("/voice")
@Menu(type = "resouce" , subtype = "voice" , access = true)
@Menu(type = "resouce", subtype = "voice", access = true)
public void voice(HttpServletResponse response, @Valid String id) throws IOException {
File file = new File(path ,id) ;
if(file.exists() && file.isFile()){
response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path ,id)));
File file = new File(path, id);
if (file.exists() && file.isFile()) {
response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path, id)));
}
}
@RequestMapping("/url")
@Menu(type = "resouce" , subtype = "image" , access = true)
@Menu(type = "resouce", subtype = "image", access = true)
public void url(HttpServletResponse response, @Valid String url) throws IOException {
byte[] data = new byte[1024] ;
int length = 0 ;
byte[] data = new byte[1024];
int length = 0;
OutputStream out = response.getOutputStream();
if(!StringUtils.isBlank(url)){
InputStream input = new URL(url).openStream() ;
while((length = input.read(data) )> 0){
if (StringUtils.isNotBlank(url)) {
InputStream input = new URL(url).openStream();
while ((length = input.read(data)) > 0) {
out.write(data, 0, length);
}
input.close();
@ -112,66 +117,70 @@ public class MediaController extends Handler{
}
@RequestMapping("/image/upload")
@Menu(type = "resouce" , subtype = "imageupload" , access = false)
public ModelAndView upload(ModelMap map,HttpServletRequest request , @RequestParam(value = "imgFile", required = false) MultipartFile imgFile) throws IOException {
ModelAndView view = request(super.createRequestPageTempletResponse("/public/upload")) ;
UploadStatus upload = null ;
String fileName = null ;
if(imgFile!=null && imgFile.getOriginalFilename().lastIndexOf(".") > 0){
File uploadDir = new File(path , "upload");
if(!uploadDir.exists()){
uploadDir.mkdirs() ;
@Menu(type = "resouce", subtype = "imageupload", access = false)
public ModelAndView upload(ModelMap map,
HttpServletRequest request,
@RequestParam(value = "imgFile", required = false) MultipartFile multipart) throws IOException {
ModelAndView view = request(super.createRequestPageTempletResponse("/public/upload"));
UploadStatus notify = null;
if (multipart != null && multipart.getOriginalFilename().lastIndexOf(".") > 0) {
File uploadDir = new File(path, "upload");
if (!uploadDir.exists()) {
uploadDir.mkdirs();
}
fileName = "upload/"+ MainUtils.md5(imgFile.getBytes())+imgFile.getOriginalFilename().substring(imgFile.getOriginalFilename().lastIndexOf(".")).toLowerCase() ;
FileCopyUtils.copy(imgFile.getBytes(), new File(path , fileName));
String fileURL = request.getScheme()+"://"+request.getServerName()+"/res/image.html?id="+fileName ;
if(request.getServerPort() == 80){
fileURL = request.getScheme()+"://"+request.getServerName()+"/res/image.html?id="+fileName;
}else{
fileURL = request.getScheme()+"://"+request.getServerName()+":"+request.getServerPort()+"/res/image.html?id="+fileName;
String fileid = MainUtils.getUUID();
StreamingFile sf = new StreamingFile();
sf.setId(fileid);
sf.setName(multipart.getOriginalFilename());
sf.setMime(multipart.getContentType());
sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
streamingFileRes.save(sf);
String fileURL = "/res/image.html?id=" + fileid;
notify = new UploadStatus("0", fileURL); //图片直接发送给 客户，不用返回
} else {
notify = new UploadStatus("请选择图片文件");
}
upload = new UploadStatus("0" , fileURL); //图片直接发送给 客户，不用返回
}else{
upload = new UploadStatus("请选择图片文件");
}
map.addAttribute("upload", upload) ;
return view ;
map.addAttribute("upload", notify);
return view;
}
@RequestMapping("/file")
@Menu(type = "resouce" , subtype = "file" , access = false)
public void file(HttpServletResponse response,HttpServletRequest request, @Valid String id) throws IOException {
if(!StringUtils.isBlank(id)){
AttachmentFile attachmentFile = attachementRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(attachmentFile!=null){
@Menu(type = "resouce", subtype = "file", access = false)
public void file(HttpServletResponse response, HttpServletRequest request, @Valid String id) throws IOException, SQLException {
if (StringUtils.isNotBlank(id)) {
AttachmentFile attachmentFile = attachementRes.findByIdAndOrgi(id, super.getOrgi(request));
if (attachmentFile != null && attachmentFile.getFileid() != null) {
StreamingFile sf = streamingFileRes.findOne(attachmentFile.getFileid());
if (sf != null) {
response.setContentType(attachmentFile.getFiletype());
response.setHeader("Content-Disposition", "attachment;filename="+java.net.URLEncoder.encode(attachmentFile.getTitle(), "UTF-8"));
if(!StringUtils.isBlank(attachmentFile.getModel()) && attachmentFile.getModel().equals("app")){
response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path , "app/app/"+attachmentFile.getFileid())));
}else{
response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path , "app/workorders/"+attachmentFile.getFileid())));
}
response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(attachmentFile.getTitle(), "UTF-8"));
IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
} else {
logger.warn("[streaming file] can not get file id {}", attachmentFile.getFileid());
}
} else {
logger.warn("[attachment file] can not find attachment file id {}", id);
}
}
}
@RequestMapping("/template")
@Menu(type = "resouce" , subtype = "template" , access = false)
public void template(HttpServletResponse response,HttpServletRequest request, @Valid String filename) throws IOException {
if(!StringUtils.isBlank(filename)){
InputStream is = MediaController.class.getClassLoader().getResourceAsStream(TEMPLATE_DATA_PATH+filename);
if(is!=null) {
@Menu(type = "resouce", subtype = "template", access = false)
public void template(HttpServletResponse response, HttpServletRequest request, @Valid String filename) throws IOException {
if (StringUtils.isNotBlank(filename)) {
InputStream is = MediaController.class.getClassLoader().getResourceAsStream(TEMPLATE_DATA_PATH + filename);
if (is != null) {
response.setContentType("text/plain");
response.setHeader("Content-Disposition", "attachment;filename="+java.net.URLEncoder.encode(filename, "UTF-8"));
int length ;
byte[] data = new byte[1024] ;
while((length = is.read(data)) > 0) {
response.getOutputStream().write(data , 0 , length);
response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(filename, "UTF-8"));
int length;
byte[] data = new byte[1024];
while ((length = is.read(data)) > 0) {
response.getOutputStream().write(data, 0, length);
}
is.close();
}
}
return ;
return;
}
}

175
contact-center/app/src/main/java/com/chatopera/cc/app/im/client/NettyClients.java
View File

@ -16,13 +16,20 @@
*/
package com.chatopera.cc.app.im.client;
import java.util.List;
import com.corundumstudio.socketio.SocketIOClient;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.app.schedule.WebIMAgentDispatcher;
import com.chatopera.cc.app.schedule.WebIMOnlineUserDispatcher;
import com.corundumstudio.socketio.SocketIOClient;
import com.google.gson.JsonObject;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import java.io.IOException;
import java.io.Serializable;
import java.util.List;
public class NettyClients {
@ -36,109 +43,143 @@ public class NettyClients {
private NettyCalloutClient calloutClients = new NettyCalloutClient();
private NettyChatbotClient chatbotClients = new NettyChatbotClient();
public int size(){
public int size() {
return imClients.size();
}
public static NettyClients getInstance(){
return clients ;
public static NettyClients getInstance() {
return clients;
}
public NettyCallCenterClient getCallCenterClients(){
return this.callCenterClients ;
public NettyCallCenterClient getCallCenterClients() {
return this.callCenterClients;
}
/**
* 访客连接
*/
public void setImClients(NettyIMClient imClients) {
this.imClients = imClients;
}
public void putIMEventClient(String id , SocketIOClient userClient){
public void putIMEventClient(String id, SocketIOClient userClient) {
imClients.putClient(id, userClient);
}
public void closeIMEventClient(String id , String sessionid, String orgi){
List<SocketIOClient> userClients = imClients.getClients(id) ;
for(SocketIOClient userClient : userClients){
if(MainUtils.getContextID(userClient.getSessionId().toString()).equals(sessionid)){
public void closeIMEventClient(String id, String sessionid, String orgi) {
List<SocketIOClient> userClients = imClients.getClients(id);
for (SocketIOClient userClient : userClients) {
if (MainUtils.getContextID(userClient.getSessionId().toString()).equals(sessionid)) {
userClient.disconnect();
}
}
}
public void removeIMEventClient(String id , String sessionid){
public void removeIMEventClient(String id, String sessionid) {
imClients.removeClient(id, sessionid);
}
public void sendIMEventMessage(String id , String event , Object data){
List<SocketIOClient> userClients = imClients.getClients(id) ;
for(SocketIOClient userClient : userClients){
userClient.sendEvent(event, data);
public void publishIMEventMessage(final String id, final String event, Serializable data) {
// 检测client是否在这台机器上
if (!sendIMEventMessage(id, event, data)) {
try {
JsonObject payload = new JsonObject();
payload.addProperty("event", event);
payload.addProperty("id", id);
payload.addProperty("data", IMServiceUtils.serialize(data));
MainContext.getContext().getBean(WebIMOnlineUserDispatcher.class).publish(payload);
} catch (IOException e) {
logger.error("publishIMEventMessage", e);
}
}
}
public boolean sendIMEventMessage(final String id, final String event, Object data) {
List<SocketIOClient> userClients = imClients.getClients(id);
for (SocketIOClient userClient : userClients) {
userClient.sendEvent(event, data);
}
return userClients.size() > 0;
}
/**
* 坐席连接
*/
public void setAgentClients(NettyAgentClient agentClients) {
this.agentClients = agentClients;
}
public void putAgentEventClient(String id , SocketIOClient agentClient){
public void putAgentEventClient(String id, SocketIOClient agentClient) {
agentClients.putClient(id, agentClient);
}
public void removeAgentEventClient(String id , String sessionid){
public void removeAgentEventClient(String id, String sessionid) {
agentClients.removeClient(id, sessionid);
}
public void sendAgentEventMessage(String id , String event , Object data){
List<SocketIOClient> agents = agentClients.getClients(id) ;
for(SocketIOClient agentClient : agents){
agentClient.sendEvent(event, data);
// publish to Redis
public void publishAgentEventMessage(String id, String event, Serializable data) {
// 检测client是否在这台机器上
if (!sendAgentEventMessage(id, event, data)) {
try {
JsonObject payload = new JsonObject();
payload.addProperty("event", event);
payload.addProperty("id", id);
payload.addProperty("data", IMServiceUtils.serialize(data));
MainContext.getContext().getBean(WebIMAgentDispatcher.class).publish(payload);
} catch (IOException e) {
logger.error("publishAgentEventMessage", e);
}
}
}
// 向坐席发送消息
public boolean sendAgentEventMessage(String id, String event, Object data) {
List<SocketIOClient> agents = agentClients.getClients(id);
for (SocketIOClient agentClient : agents) {
agentClient.sendEvent(event, data);
}
return agents.size() > 0;
}
/**
* 企业聊天
*/
public void setEntImClients(NettyIMClient entIMClients) {
this.entIMClients = entIMClients;
}
public void putEntIMEventClient(String id , SocketIOClient userClient){
public void putEntIMEventClient(String id, SocketIOClient userClient) {
entIMClients.putClient(id, userClient);
}
public void removeEntIMEventClient(String id , String sessionid){
public void removeEntIMEventClient(String id, String sessionid) {
entIMClients.removeClient(id, sessionid);
}
public void sendEntIMEventMessage(String id , String event , Object data){
List<SocketIOClient> entims = entIMClients.getClients(id) ;
for(SocketIOClient userClient : entims){
public void sendEntIMEventMessage(String id, String event, Object data) {
List<SocketIOClient> entims = entIMClients.getClients(id);
for (SocketIOClient userClient : entims) {
userClient.sendEvent(event, data);
}
}
public int getEntIMClientsNum(String user){
return entIMClients.getClients(user)!=null ? entIMClients.getClients(user).size() : 0;
public int getEntIMClientsNum(String user) {
return entIMClients.getClients(user) != null ? entIMClients.getClients(user).size() : 0;
}
public void sendCallCenterMessage(String id , String event , Object data){
List<SocketIOClient> ccClients = callCenterClients.getClients(id) ;
for(SocketIOClient ccClient : ccClients){
public void sendCallCenterMessage(String id, String event, Object data) {
List<SocketIOClient> ccClients = callCenterClients.getClients(id);
for (SocketIOClient ccClient : ccClients) {
ccClient.sendEvent(event, data);
}
}
/**
* Chatbot Event Server Methods.
*/
public void putChatbotEventClient(String id, SocketIOClient client){
chatbotClients.putClient(id, client);
}
public void removeChatbotEventClient(String id, String sessionId) {
chatbotClients.removeClient(id, sessionId);
}
public void sendChatbotEventMessage(String id, String event, Object data){
List<SocketIOClient> _clients = chatbotClients.getClients(id);
logger.info("sendChatbotEventMessage get clients size {}", _clients.size());
for(SocketIOClient c: _clients){
c.sendEvent(event, data);
}
}
/**
* Callout Event Server Methods.
*/
public void putCalloutEventClient(String id, SocketIOClient client){
public void putCalloutEventClient(String id, SocketIOClient client) {
calloutClients.putClient(id, client);
}
@ -146,10 +187,30 @@ public class NettyClients {
calloutClients.removeClient(id, sessionId);
}
public void sendCalloutEventMessage(String id, String event, Object data){
public void sendCalloutEventMessage(String id, String event, Object data) {
List<SocketIOClient> _clients = calloutClients.getClients(id);
logger.info("sendCalloutEventMessage get clients size {}", _clients.size());
for(SocketIOClient c: _clients){
for (SocketIOClient c : _clients) {
c.sendEvent(event, data);
}
}
/**
* Chatbot Event Server Methods.
*/
public void putChatbotEventClient(String id, SocketIOClient client) {
chatbotClients.putClient(id, client);
}
public void removeChatbotEventClient(String id, String sessionId) {
chatbotClients.removeClient(id, sessionId);
}
public void sendChatbotEventMessage(String id, String event, Object data) {
List<SocketIOClient> _clients = chatbotClients.getClients(id);
logger.info("sendChatbotEventMessage get clients size {}", _clients.size());
for (SocketIOClient c : _clients) {
c.sendEvent(event, data);
}
}

168
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/AgentEventHandler.java
View File

@ -16,76 +16,64 @@
*/
package com.chatopera.cc.app.im.handler;
import java.net.InetSocketAddress;
import java.util.Date;
import java.util.List;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.message.AgentServiceMessage;
import com.chatopera.cc.app.im.message.AgentStatusMessage;
import com.chatopera.cc.app.im.message.ChatMessage;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.*;
import com.corundumstudio.socketio.AckRequest;
import com.corundumstudio.socketio.SocketIOClient;
import com.corundumstudio.socketio.SocketIOServer;
import com.corundumstudio.socketio.annotation.OnConnect;
import com.corundumstudio.socketio.annotation.OnDisconnect;
import com.corundumstudio.socketio.annotation.OnEvent;
import com.chatopera.cc.app.persistence.repository.AgentStatusRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserTaskRepository;
import com.chatopera.cc.app.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.app.persistence.repository.WorkSessionRepository;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AgentUserTask;
import com.chatopera.cc.app.model.MessageOutContent;
import com.chatopera.cc.app.model.WorkSession;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
public class AgentEventHandler
{
import java.net.InetSocketAddress;
import java.util.Date;
import java.util.List;
public class AgentEventHandler {
protected SocketIOServer server;
@Autowired
public AgentEventHandler(SocketIOServer server)
{
this.server = server ;
public AgentEventHandler(SocketIOServer server) {
this.server = server;
}
@OnConnect
public void onConnect(SocketIOClient client)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
String orgi = client.getHandshakeData().getSingleUrlParam("orgi") ;
String session = client.getHandshakeData().getSingleUrlParam("session") ;
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
if(!StringUtils.isBlank(user) && !StringUtils.isBlank(user)){
public void onConnect(SocketIOClient client) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
String session = client.getHandshakeData().getSingleUrlParam("session");
String admin = client.getHandshakeData().getSingleUrlParam("admin");
if (StringUtils.isNotBlank(user) && StringUtils.isNotBlank(user)) {
client.set("agentno", user);
AgentStatusRepository agentStatusRepository = MainContext.getContext().getBean(AgentStatusRepository.class) ;
List<AgentStatus> agentStatusList = agentStatusRepository.findByAgentnoAndOrgi(user , orgi);
if(agentStatusList.size() > 0){
AgentStatus agentStatus = agentStatusList.get(0) ;
AgentStatusRepository agentStatusRepository = MainContext.getContext().getBean(AgentStatusRepository.class);
List<AgentStatus> agentStatusList = agentStatusRepository.findByAgentnoAndOrgi(user, orgi);
if (agentStatusList.size() > 0) {
AgentStatus agentStatus = agentStatusList.get(0);
agentStatus.setUpdatetime(new Date());
agentStatusRepository.save(agentStatus);
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user, orgi)!=null) {
CacheHelper.getAgentStatusCacheBean().put(user, agentStatus , orgi);
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user, orgi) != null) {
CacheHelper.getAgentStatusCacheBean().put(user, agentStatus, orgi);
}
}
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress() ;
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString()) ;
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class) ;
int count = workSessionRepository.countByAgentAndDatestrAndOrgi(user, MainUtils.simpleDateFormat.format(new Date()), orgi) ;
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class);
int count = workSessionRepository.countByAgentAndDatestrAndOrgi(user, MainUtils.simpleDateFormat.format(new Date()), orgi);
workSessionRepository.save(MainUtils.createWorkSession(user, MainUtils.getContextID(client.getSessionId().toString()), session, orgi, ip, address.getHostName() , admin , count == 0)) ;
workSessionRepository.save(MainUtils.createWorkSession(user, MainUtils.getContextID(client.getSessionId().toString()), session, orgi, ip, address.getHostName(), admin, count == 0));
NettyClients.getInstance().putAgentEventClient(user, client);
}
@ -93,58 +81,54 @@ public class AgentEventHandler
//添加@OnDisconnect事件，客户端断开连接时调用，刷新客户端信息
@OnDisconnect
public void onDisconnect(SocketIOClient client)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
String orgi = client.getHandshakeData().getSingleUrlParam("orgi") ;
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
if(!StringUtils.isBlank(user)){
AutomaticServiceDist.deleteAgentStatus(user, orgi, !StringUtils.isBlank(admin) && admin.equals("true"));
NettyClients.getInstance().removeAgentEventClient(user , MainUtils.getContextID(client.getSessionId().toString()));
public void onDisconnect(SocketIOClient client) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
String admin = client.getHandshakeData().getSingleUrlParam("admin");
if (StringUtils.isNotBlank(user)) {
AutomaticServiceDist.deleteAgentStatus(user, orgi, StringUtils.isNotBlank(admin) && admin.equals("true"));
NettyClients.getInstance().removeAgentEventClient(user, MainUtils.getContextID(client.getSessionId().toString()));
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class) ;
List<WorkSession> workSessionList = workSessionRepository.findByOrgiAndClientid(orgi, MainUtils.getContextID(client.getSessionId().toString())) ;
if(workSessionList.size() > 0) {
WorkSession workSession = workSessionList.get(0) ;
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class);
List<WorkSession> workSessionList = workSessionRepository.findByOrgiAndClientid(orgi, MainUtils.getContextID(client.getSessionId().toString()));
if (workSessionList.size() > 0) {
WorkSession workSession = workSessionList.get(0);
workSession.setEndtime(new Date());
if(workSession.getBegintime()!=null) {
if (workSession.getBegintime() != null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getBegintime().getTime()));
}else if(workSession.getCreatetime()!=null) {
} else if (workSession.getCreatetime() != null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getCreatetime().getTime()));
}
if(workSession.isFirsttime()) {
if (workSession.isFirsttime()) {
workSession.setFirsttimes(workSession.getDuration());
}
workSessionRepository.save(workSession) ;
workSessionRepository.save(workSession);
}
}
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "service")
public void onEvent(SocketIOClient client, AckRequest request, AgentServiceMessage data)
{
public void onEvent(SocketIOClient client, AckRequest request, AgentServiceMessage data) {
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "status")
public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data)
{
public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data) {
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "message")
public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(data.getTouser(), data.getOrgi());
MessageOutContent outMessage = new MessageOutContent() ;
MessageOutContent outMessage = new MessageOutContent();
outMessage.setMessage(data.getMessage());
if(MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())){
if (MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())) {
outMessage.setMessageType(MainContext.MediaTypeEnum.COOPERATION.toString());
}else{
} else {
outMessage.setMessageType(MainContext.MediaTypeEnum.TEXT.toString());
}
@ -153,10 +137,10 @@ public class AgentEventHandler
outMessage.setCalltype(MainContext.CallTypeEnum.OUT.toString());
outMessage.setAgentUser(agentUser);
outMessage.setSnsAccount(null);
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(data.getUserid(), data.getOrgi()) ;
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(data.getUserid(), data.getOrgi());
if(agentUser == null){
agentUser = MainContext.getContext().getBean(AgentUserRepository.class).findByIdAndOrgi(data.getTouser() , data.getOrgi()) ;
if (agentUser == null) {
agentUser = MainContext.getContext().getBean(AgentUserRepository.class).findByIdAndOrgi(data.getTouser(), data.getOrgi());
try {
AutomaticServiceDist.serviceFinish(agentUser, data.getOrgi());
} catch (Exception e) {
@ -164,21 +148,21 @@ public class AgentEventHandler
}
}
if(agentUser!=null && user!=null && user.equals(agentUser.getAgentno())){
if (agentUser != null && user != null && user.equals(agentUser.getAgentno())) {
data.setId(MainUtils.getUUID());
data.setContextid(agentUser.getContextid());
data.setAgentserviceid(agentUser.getAgentserviceid());
data.setCreater(agentUser.getAgentno());
if(MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())){
if (MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())) {
data.setMsgtype(MainContext.MediaTypeEnum.COOPERATION.toString());
}else{
} else {
data.setMsgtype(MainContext.MediaTypeEnum.TEXT.toString());
}
data.setCalltype(MainContext.CallTypeEnum.OUT.toString());
if(!StringUtils.isBlank(agentUser.getAgentno())){
if (StringUtils.isNotBlank(agentUser.getAgentno())) {
data.setTouser(agentUser.getUserid());
}
data.setChannel(agentUser.getChannel());
@ -189,28 +173,28 @@ public class AgentEventHandler
outMessage.setFromUser(data.getUserid());
outMessage.setToUser(data.getTouser());
outMessage.setChannelMessage(data);
if(agentStatus!=null){
if (agentStatus != null) {
data.setUsername(agentStatus.getUsername());
outMessage.setNickName(agentStatus.getUsername());
}else{
} else {
outMessage.setNickName(data.getUsername());
}
outMessage.setCreatetime(data.getCreatetime());
AgentUserTaskRepository agentUserTaskRes = MainContext.getContext().getBean(AgentUserTaskRepository.class) ;
AgentUserTask agentUserTask = agentUserTaskRes.getOne(agentUser.getId()) ;
AgentUserTaskRepository agentUserTaskRes = MainContext.getContext().getBean(AgentUserTaskRepository.class);
AgentUserTask agentUserTask = agentUserTaskRes.getOne(agentUser.getId());
if(agentUserTask!=null){
if(agentUserTask.getLastgetmessage() != null && agentUserTask.getLastmessage()!=null){
if (agentUserTask != null) {
if (agentUserTask.getLastgetmessage() != null && agentUserTask.getLastmessage() != null) {
data.setLastagentmsgtime(agentUserTask.getLastgetmessage());
data.setLastmsgtime(agentUserTask.getLastmessage());
data.setAgentreplyinterval((int)((System.currentTimeMillis() - agentUserTask.getLastgetmessage().getTime())/1000)); //坐席上次回复消息的间隔
data.setAgentreplytime((int)((System.currentTimeMillis() - agentUserTask.getLastmessage().getTime())/1000)); //坐席回复消息花费时间
data.setAgentreplyinterval((int) ((System.currentTimeMillis() - agentUserTask.getLastgetmessage().getTime()) / 1000)); //坐席上次回复消息的间隔
data.setAgentreplytime((int) ((System.currentTimeMillis() - agentUserTask.getLastmessage().getTime()) / 1000)); //坐席回复消息花费时间
}
agentUserTask.setAgentreplys(agentUserTask.getAgentreplys()+1); //总咨询记录数量
agentUserTask.setAgentreplys(agentUserTask.getAgentreplys() + 1); //总咨询记录数量
agentUserTask.setAgentreplyinterval(agentUserTask.getAgentreplyinterval() + data.getAgentreplyinterval()); //总时长
if(agentUserTask.getAgentreplys()>0){
if (agentUserTask.getAgentreplys() > 0) {
agentUserTask.setAvgreplyinterval(agentUserTask.getAgentreplyinterval() / agentUserTask.getAgentreplys());
}
@ -219,24 +203,24 @@ public class AgentEventHandler
// agentUserTask.setReptime(null);
// agentUserTask.setReptimes("0");
agentUserTaskRes.save(agentUserTask) ;
agentUserTaskRes.save(agentUserTask);
}
/**
* 保存消息
*/
MainContext.getContext().getBean(ChatMessageRepository.class).save(data) ;
MainContext.getContext().getBean(ChatMessageRepository.class).save(data);
client.sendEvent(MainContext.MessageTypeEnum.MESSAGE.toString(), data);
if(!StringUtils.isBlank(data.getTouser())){
OutMessageRouter router = null ;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel()) ;
if(router!=null){
if (StringUtils.isNotBlank(data.getTouser())) {
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {
router.handler(data.getTouser(), MainContext.MessageTypeEnum.MESSAGE.toString(), agentUser.getAppid(), outMessage);
}
}
}else if(user!=null && agentUser!=null && !user.equals(agentUser.getAgentno())){
} else if (user != null && agentUser != null && !user.equals(agentUser.getAgentno())) {
client.sendEvent(MainContext.MessageTypeEnum.END.toString(), agentUser);
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/CalloutEventHandler.java
View File

@ -51,7 +51,7 @@ public class CalloutEventHandler
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
logger.info("onConnect userid {}, orgi {}.", user, orgi);
if(!StringUtils.isBlank(user) && !StringUtils.isBlank(user)){
if(StringUtils.isNotBlank(user) && StringUtils.isNotBlank(user)){
client.set("agentno", user);
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress() ;
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString()) ;

49
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/ChatbotEventHandler.java
View File

@ -24,6 +24,7 @@ import com.chatopera.cc.app.im.message.AgentStatusMessage;
import com.chatopera.cc.app.im.message.ChatMessage;
import com.chatopera.cc.app.im.message.NewRequestMessage;
import com.chatopera.cc.app.im.util.ChatbotUtils;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
import com.chatopera.cc.app.persistence.repository.ChatbotRepository;
@ -65,6 +66,7 @@ public class ChatbotEventHandler {
@OnConnect
public void onConnect(SocketIOClient client) {
try {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String nickname = client.getHandshakeData().getSingleUrlParam("nickname");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
@ -73,6 +75,7 @@ public class ChatbotEventHandler {
String aiid = client.getHandshakeData().getSingleUrlParam("aiid");
// String agent = client.getHandshakeData().getSingleUrlParam("agent") ;
// String skill = client.getHandshakeData().getSingleUrlParam("skill") ;
logger.info("onConnect userid {}, nickname {}", user, nickname);
Date now = new Date();
if (StringUtils.isNotBlank(user)) {
@ -80,21 +83,40 @@ public class ChatbotEventHandler {
* 加入到 缓存列表
*/
NettyClients.getInstance().putChatbotEventClient(user, client);
MessageOutContent outMessage = new MessageOutContent();
CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, MainContext.getContext().getBean(ConsultInviteRepository.class));
/**
* 更新坐席服务类型
*/
IMServiceUtils.shiftOpsType(user, orgi, MainContext.OptTypeEnum.CHATBOT);
// send out tip
MessageOutContent tip = new MessageOutContent();
tip.setMessage("您正在使用机器人客服！");
tip.setMessageType(MainContext.MessageTypeEnum.MESSAGE.toString());
tip.setCalltype(MainContext.CallTypeEnum.IN.toString());
tip.setNickName(invite.getAiname());
tip.setCreatetime(MainUtils.dateFormate.format(now));
client.sendEvent(MainContext.MessageTypeEnum.STATUS.toString(), tip);
// send out welcome message
if (invite != null && StringUtils.isNotBlank(invite.getAisuccesstip())) {
outMessage.setMessage(invite.getAisuccesstip());
} else {
outMessage.setMessage("欢迎使用华夏春松机器人客服！");
ChatMessage welcome = new ChatMessage();
welcome.setCalltype(MainContext.CallTypeEnum.OUT.toString());
welcome.setAppid(appid);
welcome.setOrgi(orgi);
welcome.setAiid(aiid);
welcome.setMessage(invite.getAisuccesstip());
welcome.setTouser(user);
welcome.setTousername(nickname);
welcome.setMsgtype(MainContext.MessageTypeEnum.MESSAGE.toString());
welcome.setUserid(user);
welcome.setUsername(invite.getAiname());
welcome.setUpdatetime(System.currentTimeMillis());
client.sendEvent(MainContext.MessageTypeEnum.MESSAGE.toString(), welcome);
}
outMessage.setMessageType(MainContext.MessageTypeEnum.MESSAGE.toString());
outMessage.setCalltype(MainContext.CallTypeEnum.IN.toString());
outMessage.setNickName(invite.getAiname());
outMessage.setCreatetime(MainUtils.dateFormate.format(now));
client.sendEvent(MainContext.MessageTypeEnum.STATUS.toString(), outMessage);
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
OnlineUser onlineUser = getOnlineUserRes().findOne(user);
@ -139,6 +161,7 @@ public class ChatbotEventHandler {
agentUser.setCreatetime(now);
agentUser.setUpdatetime(now);
agentUser.setSessionid(session);
agentUser.setRegion(onlineUser.getRegion());
// 聊天机器人处理的请求
agentUser.setOpttype(MainContext.OptTypeEnum.CHATBOT.toString());
@ -146,7 +169,7 @@ public class ChatbotEventHandler {
agentUser.setCity(onlineUser.getCity());
agentUser.setProvince(onlineUser.getProvince());
agentUser.setCountry(onlineUser.getCountry());
AgentService agentService = AutomaticServiceDist.processChatbotService(agentUser, orgi);
AgentService agentService = AutomaticServiceDist.processChatbotService(invite != null ? invite.getAiname() : "机器人客服", agentUser, orgi);
agentUser.setAgentserviceid(agentService.getId());
// 标记为机器人坐席
@ -172,7 +195,7 @@ public class ChatbotEventHandler {
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(user, orgi);
OnlineUser onlineUser = (OnlineUser) CacheHelper.getOnlineUserCacheBean().getCacheObject(user, orgi);
if (agentUser != null) {
AutomaticServiceDist.processChatbotService(agentUser, orgi);
AutomaticServiceDist.processChatbotService(null, agentUser, orgi);
CacheHelper.getAgentUserCacheBean().delete(user, MainContext.SYSTEM_ORGI);
CacheHelper.getOnlineUserCacheBean().delete(user, orgi);
agentUser.setStatus(MainContext.OnlineUserOperatorStatus.OFFLINE.toString());

54
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/IMEventHandler.java
View File

@ -25,6 +25,7 @@ import com.chatopera.cc.app.im.message.AgentStatusMessage;
import com.chatopera.cc.app.im.message.ChatMessage;
import com.chatopera.cc.app.im.message.NewRequestMessage;
import com.chatopera.cc.app.im.util.HumanUtils;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.impl.AgentUserService;
import com.chatopera.cc.app.persistence.repository.AgentServiceRepository;
@ -37,6 +38,8 @@ import com.corundumstudio.socketio.annotation.OnConnect;
import com.corundumstudio.socketio.annotation.OnDisconnect;
import com.corundumstudio.socketio.annotation.OnEvent;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import java.io.UnsupportedEncodingException;
@ -45,6 +48,7 @@ import java.util.Date;
import java.util.List;
public class IMEventHandler {
private final static Logger logger = LoggerFactory.getLogger(IMEventHandler.class);
protected SocketIOServer server;
@Autowired
@ -68,19 +72,40 @@ public class IMEventHandler {
String nickname = client.getHandshakeData().getSingleUrlParam("nickname");
if (!StringUtils.isBlank(user)) {
if (StringUtils.isNotBlank(user)) {
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
/**
* 加入到 缓存列表
*/
NettyClients.getInstance().putIMEventClient(user, client);
/**
* 更新坐席服务类型
*/
IMServiceUtils.shiftOpsType(user, orgi, MainContext.OptTypeEnum.HUMAN);
/**
* 用户进入到对话连接 ， 排队用户请求 , 如果返回失败，表示当前坐席全忙，用户进入排队状态，当前提示信息 显示 当前排队的队列位置，不可进行对话，用户发送的消息作为留言处理
*/
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
NewRequestMessage newRequestMessage = OnlineUserUtils.newRequestMessage(user, orgi, session, appid, ip, client.getHandshakeData().getSingleUrlParam("osname"), client.getHandshakeData().getSingleUrlParam("browser"), MainContext.ChannelTypeEnum.WEBIM.toString(), skill, agent, nickname, title, url, traceid, MainContext.ChatInitiatorType.USER.toString());
// /**
// * 加入到 缓存列表
// */
NettyClients.getInstance().putIMEventClient(user, client);
//
if (newRequestMessage != null && !StringUtils.isBlank(newRequestMessage.getMessage())) {
NewRequestMessage newRequestMessage = OnlineUserUtils.newRequestMessage(user,
orgi,
session,
appid,
ip,
client.getHandshakeData().getSingleUrlParam("osname"),
client.getHandshakeData().getSingleUrlParam("browser"),
MainContext.ChannelTypeEnum.WEBIM.toString(),
skill,
agent,
nickname,
title,
url,
traceid,
MainContext.ChatInitiatorType.USER.toString());
if (newRequestMessage != null && StringUtils.isNotBlank(newRequestMessage.getMessage())) {
MessageOutContent outMessage = new MessageOutContent();
outMessage.setMessage(newRequestMessage.getMessage());
outMessage.setMessageType(MainContext.MessageTypeEnum.MESSAGE.toString());
@ -135,20 +160,19 @@ public class IMEventHandler {
agentUser.setName(contacts.getName());
agentUser.setPhone(contacts.getPhone());
agentUser.setEmail(contacts.getEmail());
agentUser.setResion(contacts.getMemo());
agentUser.setChatbotops(false); // 非机器人客服
agentUser.setOpttype(MainContext.OptTypeEnum.HUMAN.toString());
service.save(agentUser);
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, MainContext.SYSTEM_ORGI);
}
AgentServiceRepository agentServiceRes = MainContext.getContext().getBean(AgentServiceRepository.class);
List<AgentService> agentServiceList = agentServiceRes.findByUseridAndOrgi(user, orgi);
List<AgentService> agentServiceList = agentServiceRes.findByUseridAndOrgiOrderByLogindateDesc(user, orgi);
if (agentServiceList.size() > 0) {
AgentService agentService = agentServiceList.get(0);
agentService.setName(contacts.getName());
agentService.setPhone(contacts.getName());
agentService.setEmail(contacts.getName());
agentService.setRegion(contacts.getMemo());
agentService.setPhone(contacts.getPhone());
agentService.setEmail(contacts.getEmail());
agentServiceRes.save(agentService);
}
}

35
contact-center/app/src/main/java/com/chatopera/cc/app/im/router/MessageRouter.java
View File

@ -24,11 +24,11 @@ import com.chatopera.cc.app.model.AgentService;
import com.chatopera.cc.app.model.MessageDataBean;
import com.chatopera.cc.app.model.MessageOutContent;
public class MessageRouter extends Router{
public class MessageRouter extends Router {
@Override
public MessageDataBean handler(MessageDataBean inMessage) {
MessageOutContent outMessage = new MessageOutContent() ;
MessageOutContent outMessage = new MessageOutContent();
try {
outMessage.setOrgi(inMessage.getOrgi());
outMessage.setFromUser(inMessage.getToUser());
@ -40,28 +40,29 @@ public class MessageRouter extends Router{
/**
* 首先交由 IMR处理 MESSAGE指令 ， 如果当前用户是在 坐席对话列表中， 则直接推送给坐席，如果不在，则执行 IMR
*/
if(outMessage.getAgentUser()!=null && outMessage.getAgentUser().getStatus()!=null){
if(outMessage.getAgentUser().getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())){
int queneIndex = AutomaticServiceDist.getQueneIndex(inMessage.getAgentUser().getAgent() , inMessage.getOrgi(), inMessage.getAgentUser().getSkill()) ;
if(MainContext.AgentUserStatusEnum.INQUENE.toString().equals(outMessage.getAgentUser().getStatus())){
outMessage.setMessage(AutomaticServiceDist.getQueneMessage(queneIndex , outMessage.getAgentUser().getChannel(),inMessage.getOrgi()));
if (outMessage.getAgentUser() != null && outMessage.getAgentUser().getStatus() != null) {
if (outMessage.getAgentUser().getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())) {
int queneIndex = AutomaticServiceDist.getQueneIndex(inMessage.getAgentUser().getAgent(), inMessage.getOrgi(), inMessage.getAgentUser().getSkill());
if (MainContext.AgentUserStatusEnum.INQUENE.toString().equals(outMessage.getAgentUser().getStatus())) {
outMessage.setMessage(AutomaticServiceDist.getQueneMessage(queneIndex, outMessage.getAgentUser().getChannel(), inMessage.getOrgi()));
}
}else if(outMessage.getAgentUser().getStatus().equals(MainContext.AgentUserStatusEnum.INSERVICE.toString())){
} else if (outMessage.getAgentUser().getStatus().equals(MainContext.AgentUserStatusEnum.INSERVICE.toString())) {
}
}else if(MainContext.MessageTypeEnum.NEW.toString().equals(inMessage.getMessageType())){
} else if (MainContext.MessageTypeEnum.NEW.toString().equals(inMessage.getMessageType())) {
/**
* 找到空闲坐席，如果未找到坐席， 则将该用户放入到 排队队列
*
*/
AgentService agentService = AutomaticServiceDist.allotAgent(inMessage.getAgentUser(), inMessage.getOrgi()) ;
if(agentService!=null && MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentService.getStatus())){
outMessage.setMessage(AutomaticServiceDist.getSuccessMessage(agentService , inMessage.getAgentUser().getChannel(),inMessage.getOrgi()));
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), inMessage.getAgentUser());
}else{
if(agentService.getQueneindex() > 0){ //当前有坐席
AgentService agentService = AutomaticServiceDist.allotAgent(inMessage.getAgentUser(), inMessage.getOrgi());
if (agentService != null && MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentService.getStatus())) {
outMessage.setMessage(AutomaticServiceDist.getSuccessMessage(agentService, inMessage.getAgentUser().getChannel(), inMessage.getOrgi()));
// TODO #111 publish to redis
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), inMessage.getAgentUser());
} else {
if (agentService.getQueneindex() > 0) { //当前有坐席
outMessage.setMessage(AutomaticServiceDist.getQueneMessage(agentService.getQueneindex(), inMessage.getAgentUser().getChannel(), inMessage.getOrgi()));
}else{
} else {
outMessage.setMessage(AutomaticServiceDist.getNoAgentMessage(agentService.getQueneindex(), inMessage.getAgentUser().getChannel(), inMessage.getOrgi()));
}
}
@ -69,7 +70,7 @@ public class MessageRouter extends Router{
} catch (Exception e1) {
e1.printStackTrace();
}
return outMessage ;
return outMessage;
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/router/WebIMOutMessageRouter.java
View File

@ -32,7 +32,7 @@ public class WebIMOutMessageRouter implements OutMessageRouter{
@Override
public void handler(String touser, String msgtype, String appid,
MessageOutContent outMessage) {
NettyClients.getInstance().sendIMEventMessage(touser, msgtype, outMessage);
NettyClients.getInstance().publishIMEventMessage(touser, msgtype, outMessage);
}
}

10
contact-center/app/src/main/java/com/chatopera/cc/app/im/util/HumanUtils.java
View File

@ -137,14 +137,14 @@ public class HumanUtils {
}
}
if (StringUtils.isNotBlank(data.getUserid()) && MainContext.MessageTypeEnum.MESSAGE.toString().equals(data.getType())) {
NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
if (statusMessage != null) {
NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.STATUS.toString(), statusMessage);
NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.STATUS.toString(), statusMessage);
}
}
if (agentUser != null && StringUtils.isNotBlank(agentUser.getAgentno())) {
//将消息发送给 坐席
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
// TODO 将消息发送给 坐席
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
}
}
@ -176,7 +176,7 @@ public class HumanUtils {
// outMessage.setCreatetime(data.getCreatetime());
//
// if (!StringUtils.isBlank(data.getUserid()) && MainContext.MessageTypeEnum.MESSAGE.toString().equals(data.getType())) {
// NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
// NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
// }
// }

68
contact-center/app/src/main/java/com/chatopera/cc/app/im/util/IMServiceUtils.java Normal file
View File

@ -0,0 +1,68 @@
package com.chatopera.cc.app.im.util;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.persistence.impl.AgentUserService;
import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import java.io.*;
import java.util.Base64;
public class IMServiceUtils {
private final static Logger logger = LoggerFactory.getLogger(IMServiceUtils.class);
public static void shiftOpsType(final String userId, final String orgi, final MainContext.OptTypeEnum opsType){
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(userId, orgi);
AgentUserService service = MainContext.getContext().getBean(
AgentUserService.class);
if (agentUser == null) {
agentUser = service.findByUseridAndOrgi(userId, orgi);
}
if (agentUser != null) {
switch (opsType){
case CHATBOT:
agentUser.setOpttype(MainContext.OptTypeEnum.CHATBOT.toString());
agentUser.setChatbotops(true);
break;
case HUMAN:
agentUser.setOpttype(MainContext.OptTypeEnum.HUMAN.toString());
agentUser.setChatbotops(false);
break;
default:
logger.warn("shiftOpsType unknown type.");
break;
}
service.save(agentUser);
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, orgi);
}
}
/**
* Write the object to a Base64 string.
*/
public static String serialize(Serializable o) throws IOException {
ByteArrayOutputStream baos = new ByteArrayOutputStream();
ObjectOutputStream oos = new ObjectOutputStream(baos);
oos.writeObject(o);
oos.close();
return Base64.getEncoder().encodeToString(baos.toByteArray());
}
/**
* Read the object from Base64 string.
*/
public static Object deserialize(String s) throws IOException,
ClassNotFoundException {
byte[] data = Base64.getDecoder().decode(s);
ObjectInputStream ois = new ObjectInputStream(
new ByteArrayInputStream(data));
Object o = ois.readObject();
ois.close();
return o;
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/util/RichMediaUtils.java
View File

@ -103,7 +103,7 @@ public class RichMediaUtils {
data.setTouser(agentUser.getAgentno());
data.setAppid(agentUser.getAppid());
data.setOrgi(agentUser.getOrgi());
if (StringUtils.equals(agentUser.getOpttype(), MainContext.OptTypeEnum.CHATBOT.toString())) {
if (agentUser.isChatbotops()) {
// TODO #75 create Chatbot Message
// https://github.com/chatopera/cosin/issues/75
logger.info("[createRichMediaMessageWithChannel] TODO #75 create Chatbot Message");

2
contact-center/app/src/main/java/com/chatopera/cc/app/model/Chatbot.java
View File

@ -37,7 +37,7 @@ public class Chatbot {
private String description;
private String primaryLanguage;
private String fallback;
private String welcome;
private String welcome; // 问候语
private String baseUrl; // 智能问答引擎服务地址
private String orgi; // 租户标识
private String organ; // 组织机构

69
contact-center/app/src/main/java/com/chatopera/cc/app/model/MessageInContent.java
View File

@ -20,142 +20,179 @@ package com.chatopera.cc.app.model;
import com.chatopera.cc.app.basic.MainContext;
public class MessageInContent implements MessageDataBean{
public class MessageInContent implements MessageDataBean, java.io.Serializable {
public String id ;
public String id;
private String nickName;
private String orgi ;
private String message ;
private String filename ;
private int filesize ;
private String orgi;
private String message;
private String filename;
private int filesize;
private String messageType;
private String fromUser;
private String calltype = MainContext.CallTypeEnum.IN.toString() ;
private String calltype = MainContext.CallTypeEnum.IN.toString();
private String toUser;
private SNSAccount snsAccount ;
private AgentUser agentUser ;
private Object channelMessage ;
private String agentserviceid ;
private SNSAccount snsAccount;
private AgentUser agentUser;
private Object channelMessage;
private String agentserviceid;
private String attachmentid ;
private String attachmentid;
private boolean noagent ;
private boolean noagent;
private Object user ;
private String contextid ;
private String createtime ;
private Object user;
private String contextid;
private String createtime;
public String getId() {
return id;
}
public void setId(String id) {
this.id = id;
}
public String getNickName() {
return nickName;
}
public void setNickName(String nickName) {
this.nickName = nickName;
}
public String getOrgi() {
return orgi;
}
public void setOrgi(String orgi) {
this.orgi = orgi;
}
public String getMessage() {
return message;
}
public void setMessage(String message) {
this.message = message;
}
public String getMessageType() {
return messageType;
}
public void setMessageType(String messageType) {
this.messageType = messageType;
}
public String getFromUser() {
return fromUser;
}
public void setFromUser(String fromUser) {
this.fromUser = fromUser;
}
public String getToUser() {
return toUser;
}
public void setToUser(String toUser) {
this.toUser = toUser;
}
public SNSAccount getSnsAccount() {
return snsAccount;
}
public void setSnsAccount(SNSAccount snsAccount) {
this.snsAccount = snsAccount;
}
public AgentUser getAgentUser() {
return agentUser;
}
public void setAgentUser(AgentUser agentUser) {
this.agentUser = agentUser;
}
public Object getChannelMessage() {
return channelMessage;
}
public void setChannelMessage(Object channelMessage) {
this.channelMessage = channelMessage;
}
public Object getUser() {
return user;
}
public void setUser(Object user) {
this.user = user;
}
public String getContextid() {
return contextid;
}
public void setContextid(String contextid) {
this.contextid = contextid;
}
public String getCalltype() {
return calltype;
}
public void setCalltype(String calltype) {
this.calltype = calltype;
}
public String getCreatetime() {
return createtime;
}
public void setCreatetime(String createtime) {
this.createtime = createtime;
}
public String getFilename() {
return filename;
}
public void setFilename(String filename) {
this.filename = filename;
}
public int getFilesize() {
return filesize;
}
public void setFilesize(int filesize) {
this.filesize = filesize;
}
public String getAgentserviceid() {
return agentserviceid;
}
public void setAgentserviceid(String agentserviceid) {
this.agentserviceid = agentserviceid;
}
public String getAttachmentid() {
return attachmentid;
}
public void setAttachmentid(String attachmentid) {
this.attachmentid = attachmentid;
}
public boolean isNoagent() {
return noagent;
}
public void setNoagent(boolean noagent) {
this.noagent = noagent;
}

98
contact-center/app/src/main/java/com/chatopera/cc/app/model/StreamingFile.java Normal file
View File

@ -0,0 +1,98 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.model;
import org.hibernate.annotations.GenericGenerator;
import org.hibernate.annotations.Proxy;
import java.sql.Blob;
import javax.persistence.*;
import javax.validation.constraints.NotNull;
@Entity
@Table(name = "cs_stream_file")
@Proxy(lazy = false)
public class StreamingFile implements java.io.Serializable {
private String id;
@NotNull
private String name;
private String mime; // Media Type over HTTP
@NotNull
private Blob data;
private Blob thumbnail; // 图片缩略图
private Blob cooperation; // 图片协作图
@Id
@Column(length = 32)
@GeneratedValue(generator = "system-uuid")
@GenericGenerator(name = "system-uuid", strategy = "assigned")
public String getId() {
return id;
}
public void setId(String id) {
this.id = id;
}
@NotNull
public String getName() {
return name;
}
public void setName(@NotNull String name) {
this.name = name;
}
@NotNull
public Blob getData() {
return data;
}
public void setData(@NotNull Blob data) {
this.data = data;
}
public Blob getThumbnail() {
return thumbnail;
}
public void setThumbnail(Blob thumbnail) {
this.thumbnail = thumbnail;
}
public String getMime() {
return mime;
}
public void setMime(String mime) {
this.mime = mime;
}
public Blob getCooperation() {
return cooperation;
}
public void setCooperation(Blob cooperation) {
this.cooperation = cooperation;
}
}

4
contact-center/app/src/main/java/com/chatopera/cc/app/model/User.java
View File

@ -515,6 +515,10 @@ public class User implements java.io.Serializable{
this.ordertype = ordertype;
}
public boolean inMyorgans(final String organ){
return myorgans.contains(organ);
}
@Transient
public HashSet<String> getMyorgans() {
return myorgans;

55
contact-center/app/src/main/java/com/chatopera/cc/app/persistence/blob/JpaBlobHelper.java Normal file
View File

@ -0,0 +1,55 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.persistence.blob;
import org.hibernate.SessionFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Component;
import org.springframework.transaction.annotation.EnableTransactionManagement;
import org.springframework.transaction.annotation.Transactional;
import javax.persistence.EntityManagerFactory;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.InputStream;
import java.sql.Blob;
@Component
@Transactional
public class JpaBlobHelper {
private final SessionFactory sessionFactory;
@Autowired
public JpaBlobHelper(EntityManagerFactory factory) {
if (factory.unwrap(SessionFactory.class) == null) {
throw new NullPointerException("factory is not a hibernate factory");
}
this.sessionFactory = factory.unwrap(SessionFactory.class);
}
public Blob createBlob(InputStream content, long size) {
return sessionFactory.getCurrentSession().getLobHelper().createBlob(content, size);
}
public Blob createBlobWithFile(final File file) throws FileNotFoundException {
return createBlob(new FileInputStream(file), file.length());
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/persistence/repository/AgentServiceRepository.java
View File

@ -31,7 +31,7 @@ public abstract interface AgentServiceRepository
{
public abstract AgentService findByIdAndOrgi(String paramString , String orgi);
public abstract List<AgentService> findByUseridAndOrgi(String paramString, String orgi);
public abstract List<AgentService> findByUseridAndOrgiOrderByLogindateDesc(String paramString, String orgi);
public abstract Page<AgentService> findByOrgi(String orgi, Pageable paramPageable);

23
contact-center/app/src/main/java/com/chatopera/cc/app/persistence/repository/StreamingFileRepository.java Normal file
View File

@ -0,0 +1,23 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.persistence.repository;
import com.chatopera.cc.app.model.StreamingFile;
import org.springframework.data.jpa.repository.JpaRepository;
public interface StreamingFileRepository extends JpaRepository<StreamingFile, String> {
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/CallOutPlanTask.java
View File

@ -91,6 +91,7 @@ public class CallOutPlanTask {
@Scheduled(fixedDelayString = "${cskefu.callout.watch.interval}") // 每分钟执行一次
public void watch() {
if(MainContext.isEnableCalloutModule()){
logger.debug("[callout executor] check dialplan job running status ...");
// load all jobs
List<CallOutDialplan> dps = callOutDialplanRes.findByStatusAndIsarchive(MainContext.CallOutDialplanStatusEnum.RUNNING.toString(), false);
@ -108,6 +109,7 @@ public class CallOutPlanTask {
}
}
}
}
@Async("callOutTaskExecutor")
@Transactional

2
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/CallOutWireTask.java
View File

@ -55,8 +55,6 @@ import java.util.List;
@Component
public class CallOutWireTask implements MessageListener {
private static final Logger logger = LoggerFactory.getLogger(CallOutWireTask.class);
private static final RedisSerializer<String> redisStringSerializer = new StringRedisSerializer();
@Autowired
private CallOutDialplanRepository callOutDialplanRes;

104
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMAgentDispatcher.java Normal file
View File

@ -0,0 +1,104 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.schedule;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.util.Constants;
import com.google.gson.JsonObject;
import com.google.gson.JsonParser;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.data.redis.connection.Message;
import org.springframework.data.redis.connection.MessageListener;
import org.springframework.data.redis.core.HashOperations;
import org.springframework.data.redis.core.ListOperations;
import org.springframework.data.redis.core.StringRedisTemplate;
import org.springframework.data.redis.listener.ChannelTopic;
import org.springframework.stereotype.Component;
import javax.annotation.PostConstruct;
import java.io.*;
import java.util.Base64;
/**
* 坐席消息分发
*/
@Component
public class WebIMAgentDispatcher implements MessageListener {
private final static Logger logger = LoggerFactory.getLogger(WebIMAgentDispatcher.class);
private ListOperations<String, String> redisListOps;
private HashOperations<String, String, String> redisHashOps;
@Value("${spring.redis.host}")
private String redisHost;
@Value("${spring.redis.port}")
private String redisPort;
@Value("${spring.redis.database}")
private String redisDB;
@Value("${application.node.id}")
private String appNodeId;
/**
* 使用StringRedisTemplate而不是RedisTemplate解决序列化问题
* https://stackoverflow.com/questions/13215024/weird-redis-key-with-spring-data-jedis
*/
@Autowired
private StringRedisTemplate redis;
@PostConstruct
private void init() {
redisListOps = redis.opsForList();
redisHashOps = redis.opsForHash();
}
/**
* Publish Message into Channel with redis PubSub
*
* @param j
*/
public void publish(JsonObject j) {
ChannelTopic ct = new ChannelTopic(String.format(Constants.INSTANT_MESSTRING_WEBIM_AGENT_PATTERN, appNodeId));
j.addProperty("node", appNodeId);
redis.convertAndSend(ct.getTopic(), j.toString());
}
@Override
public void onMessage(Message message, byte[] bytes) {
logger.debug("[instant messaging] onMessage {}", message);
String payload = new String(message.getBody());
JsonParser parser = new JsonParser();
JsonObject j = parser.parse(payload).getAsJsonObject();
logger.debug("[instant messaging] message body {}", j.toString());
try {
NettyClients.getInstance().sendAgentEventMessage(j.get("id").getAsString(),
j.get("event").getAsString(),
IMServiceUtils.deserialize(j.get("data").getAsString()));
} catch (Exception e) {
logger.error("onMessage", e);
}
}
}

102
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMOnlineUserDispatcher.java Normal file
View File

@ -0,0 +1,102 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.schedule;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.util.Constants;
import com.google.gson.JsonObject;
import com.google.gson.JsonParser;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.data.redis.connection.Message;
import org.springframework.data.redis.connection.MessageListener;
import org.springframework.data.redis.core.HashOperations;
import org.springframework.data.redis.core.ListOperations;
import org.springframework.data.redis.core.StringRedisTemplate;
import org.springframework.data.redis.listener.ChannelTopic;
import org.springframework.stereotype.Component;
import javax.annotation.PostConstruct;
import java.io.*;
import java.util.Base64;
/**
* 访客消息分发
*/
@Component
public class WebIMOnlineUserDispatcher implements MessageListener {
private final static Logger logger = LoggerFactory.getLogger(WebIMOnlineUserDispatcher.class);
private ListOperations<String, String> redisListOps;
private HashOperations<String, String, String> redisHashOps;
@Value("${spring.redis.host}")
private String redisHost;
@Value("${spring.redis.port}")
private String redisPort;
@Value("${spring.redis.database}")
private String redisDB;
@Value("${application.node.id}")
private String appNodeId;
/**
* 使用StringRedisTemplate而不是RedisTemplate解决序列化问题
* https://stackoverflow.com/questions/13215024/weird-redis-key-with-spring-data-jedis
*/
@Autowired
private StringRedisTemplate redis;
@PostConstruct
private void init() {
redisListOps = redis.opsForList();
redisHashOps = redis.opsForHash();
}
/**
* Publish Message into Channel with redis PubSub
*
* @param j
*/
public void publish(JsonObject j) {
ChannelTopic ct = new ChannelTopic(String.format(Constants.INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN, appNodeId));
j.addProperty("node", appNodeId);
redis.convertAndSend(ct.getTopic(), j.toString());
}
@Override
public void onMessage(Message message, byte[] bytes) {
logger.debug("[instant messaging] onMessage {}", message);
String payload = new String(message.getBody());
JsonParser parser = new JsonParser();
JsonObject j = parser.parse(payload).getAsJsonObject();
logger.debug("[instant messaging] message body {}", j.toString());
try {
NettyClients.getInstance().sendIMEventMessage(j.get("id").getAsString(),
j.get("event").getAsString(),
IMServiceUtils.deserialize(j.get("data").getAsString()));
} catch (Exception e) {
logger.error("onMessage", e);
}
}
}

51
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMTask.java
View File

@ -15,25 +15,19 @@
*/
package com.chatopera.cc.app.schedule;
import java.util.ArrayList;
import java.util.Collection;
import java.util.Date;
import java.util.List;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.exchange.DataExchangeInterface;
import com.chatopera.cc.util.freeswitch.model.CallCenterAgent;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.impl.CallOutQuene;
import com.chatopera.cc.app.persistence.repository.AgentUserTaskRepository;
import com.chatopera.cc.app.persistence.repository.JobDetailRepository;
import com.chatopera.cc.app.persistence.repository.OnlineUserRepository;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.message.ChatMessage;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.impl.CallOutQuene;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.exchange.DataExchangeInterface;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.util.freeswitch.model.CallCenterAgent;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.context.annotation.Configuration;
@ -43,18 +37,10 @@ import org.springframework.data.domain.PageRequest;
import org.springframework.scheduling.annotation.EnableScheduling;
import org.springframework.scheduling.annotation.Scheduled;
import com.chatopera.cc.app.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.app.persistence.repository.ConsultInviteRepository;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AgentUserTask;
import com.chatopera.cc.app.model.AiConfig;
import com.chatopera.cc.app.model.AiUser;
import com.chatopera.cc.app.model.CousultInvite;
import com.chatopera.cc.app.model.JobDetail;
import com.chatopera.cc.app.model.MessageOutContent;
import com.chatopera.cc.app.model.OnlineUser;
import com.chatopera.cc.app.model.SessionConfig;
import java.util.ArrayList;
import java.util.Collection;
import java.util.Date;
import java.util.List;
@Configuration
@EnableScheduling
@ -72,7 +58,7 @@ public class WebIMTask {
@Autowired
private TaskExecutor webimTaskExecutor;
@Scheduled(fixedDelay = 5000) // 每5秒执行一次
@Scheduled(fixedDelay = 5000) // 处理超时消息，每5秒执行一次
public void task() {
List<SessionConfig> sessionConfigList = AutomaticServiceDist.initSessionConfigList();
if (sessionConfigList != null && sessionConfigList.size() > 0 && MainContext.getContext() != null) {
@ -255,7 +241,7 @@ public class WebIMTask {
private void processMessage(SessionConfig sessionConfig, String message, String servicename, AgentUser agentUser, AgentStatus agentStatus, AgentUserTask task) {
MessageOutContent outMessage = new MessageOutContent();
if (!StringUtils.isBlank(message)) {
if (StringUtils.isNotBlank(message)) {
outMessage.setMessage(message);
outMessage.setMessageType(MainContext.MediaTypeEnum.TEXT.toString());
outMessage.setCalltype(MainContext.CallTypeEnum.OUT.toString());
@ -279,7 +265,7 @@ public class WebIMTask {
data.setAgentserviceid(agentUser.getAgentserviceid());
data.setCalltype(MainContext.CallTypeEnum.OUT.toString());
if (!StringUtils.isBlank(agentUser.getAgentno())) {
if (StringUtils.isNotBlank(agentUser.getAgentno())) {
data.setTouser(agentUser.getUserid());
}
data.setChannel(agentUser.getChannel());
@ -304,11 +290,12 @@ public class WebIMTask {
*/
MainContext.getContext().getBean(ChatMessageRepository.class).save(data);
if (agentUser != null && !StringUtils.isBlank(agentUser.getAgentno())) { //同时发送消息给双方
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
// 同时发送消息给双方
if (agentUser != null && StringUtils.isNotBlank(agentUser.getAgentno())) {
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
}
if (!StringUtils.isBlank(data.getTouser())) {
if (StringUtils.isNotBlank(data.getTouser())) {
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {

3
contact-center/app/src/main/java/com/chatopera/cc/concurrent/chatbot/ChatbotEventProducer.java
View File

@ -17,9 +17,12 @@ package com.chatopera.cc.concurrent.chatbot;
import com.chatopera.cc.concurrent.user.UserDataEvent;
import com.lmax.disruptor.RingBuffer;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
@SuppressWarnings("rawtypes")
public class ChatbotEventProducer {
private final static Logger logger = LoggerFactory.getLogger(ChatbotEventProducer.class);
private final RingBuffer<UserDataEvent> ringBuffer;
public ChatbotEventProducer(RingBuffer<UserDataEvent> ringBuffer)

24
contact-center/app/src/main/java/com/chatopera/cc/util/Constants.java
View File

@ -16,6 +16,7 @@
package com.chatopera.cc.util;
import com.chatopera.cc.app.basic.MainContext;
import org.apache.commons.lang.StringUtils;
import java.text.DecimalFormat;
import java.text.SimpleDateFormat;
@ -30,6 +31,14 @@ public class Constants {
public final static String IM_MESSAGE_TYPE_MESSAGE = "message";
public final static String CHATBOT_EVENT_TYPE_CHAT = "chat";
/**
* Modules
*/
public final static String CSKEFU_MODULE_CALLOUT = "sales";
public final static String CSKEFU_MODULE_CHATBOT = "chatbot";
public final static String CSKEFU_MODULE_CONTACTS = "contacts";
/**
* Formatter
*/
@ -38,6 +47,21 @@ public class Constants {
public final static SimpleDateFormat DISPLAY_DATE_FORMATTER = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
public final static DecimalFormat DURATION_MINS_FORMATTER = new DecimalFormat("0.00");
/**
* Instant Messaging Events
*/
public final static String INSTANT_MESSTRING_WEBIM_AGENT_PATTERN = "im:webim:agent:%s:events";
public final static String INSTANT_MESSAGING_WEBIM_AGENT_CHANNEL = String.format(INSTANT_MESSTRING_WEBIM_AGENT_PATTERN, "*");
public final static String INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN = "im:webim:onlineuser:%s:events";
public final static String INSTANT_MESSAGING_WEBIM_ONLINE_USER_CHANNEL = String.format(INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN, "*");
/**
* Attachment File Type
*/
public final static String ATTACHMENT_TYPE_IMAGE = "image";
public final static String ATTACHMENT_TYPE_FILE = "file";
/**
* FreeSwitch Communication
*/

1
contact-center/app/src/main/java/com/chatopera/cc/util/OnlineUserUtils.java
View File

@ -908,6 +908,7 @@ public class OnlineUserUtils {
if (!StringUtils.isBlank(ip)) {
ipdata = IPTools.getInstance().findGeography(ip);
}
if (StringUtils.isBlank(nickname)) {
nickname = "Guest_" + userid;
}

53
contact-center/app/src/main/java/com/chatopera/cc/util/StreamingFileUtils.java Normal file
View File

@ -0,0 +1,53 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.util;
import java.util.Arrays;
import java.util.HashMap;
public class StreamingFileUtils {
private static StreamingFileUtils singleton = new StreamingFileUtils();
private final HashMap<String, String> extMap = new HashMap<String, String>();
private StreamingFileUtils() {
extMap.put(Constants.ATTACHMENT_TYPE_IMAGE, "gif,jpg,jpeg,png,bmp");
extMap.put(Constants.ATTACHMENT_TYPE_FILE, "pdf,doc,docx,xls,xlsx,ppt,htm,html,txt,zip,rar,gz,bz2,c66");
extMap.put("flash", "swf,flv");
extMap.put("media", "swf,flv,mp3,wav,wma,wmv,mid,avi,mpg,asf,rm,rmvb");
}
public static StreamingFileUtils getInstance() {
return singleton;
}
/**
* Validate file format
* @param type
* @param filename
* @return
*/
public String validate(final String type, final String filename) {
final String ext = filename.substring(filename.lastIndexOf(".") + 1).toLowerCase();
if (!Arrays.<String>asList(extMap.get(type).split(",")).contains(ext)) {
return "上传文件扩展名是不允许的扩展名。只允许" + extMap.get(type) + "格式。";
}
return null;
}
}

32
contact-center/app/src/main/java/com/chatopera/cc/util/SystemEnvHelper.java Normal file
View File

@ -0,0 +1,32 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.util;
import org.apache.commons.lang.StringUtils;
public class SystemEnvHelper {
/**
* 分析是否加载模块，在变量为不存在或变量值为true的情况下加载
* 也就是说，该变量值不为空或为true时时加载
* @param environmentVariable
* @return
*/
public static boolean parseModuleFlag(final String environmentVariable){
String val = System.getenv(environmentVariable);
return StringUtils.isBlank(val) || StringUtils.equalsIgnoreCase(val, "true");
}
}

22
contact-center/app/src/main/resources/application.properties
View File

@ -15,10 +15,11 @@
# https://docs.spring.io/spring-boot/docs/1.5.6.RELEASE/reference/htmlsingle/
# https://stackoverflow.com/questions/35531661/using-env-variable-in-spring-boots-application-properties
# 证书相关信息
license.client.id=bxzq
application.version=1.0.0
license.client.id=cskefu
application.version=3.9.0
# 在集群状态下，每个Node都有自己唯一的ID
application.node.id=localhost
# security
management.security.enabled=false
@ -30,11 +31,6 @@ server.log.path=../logs
server.log.level=INFO
web.upload-path=../data
# multi part
spring.servlet.multipart.enabled=true
spring.servlet.multipart.max-file-size=20MB
spring.servlet.multipart.max-request-size=50MB
# IM Server
uk.im.server.port=8036
uk.im.server.host=localhost
@ -132,7 +128,7 @@ spring.redis.port=6379
# Redis服务器连接密码（默认为空）
spring.redis.password=
# 连接池最大连接数（使用负值表示没有限制）
spring.redis.pool.max-active=20
spring.redis.pool.max-active=-1
# 连接池最大阻塞等待时间（使用负值表示没有限制）
spring.redis.pool.max-wait=-1
# 连接池中的最大空闲连接
@ -153,3 +149,11 @@ cskefu.callout.watch.interval=60000
storage.minio.url=http://192.168.2.217:9000
storage.minio.access_key=M19Q8YJ8FzLyQtST7r0
storage.minio.secret_key=KHv6qjddHD4HfR1m7fjY7HglSO1WOSzIeTERRUUc
# multi part
spring.servlet.multipart.enabled=true
spring.servlet.multipart.max-file-size=15MB
spring.servlet.multipart.max-request-size=15MB
# MySQL Blob
spring.jpa.properties.hibernate.current_session_context_class=org.springframework.orm.hibernate5.SpringSessionContext

2
contact-center/app/src/main/resources/config/hazelcast.xml
View File

@ -24,7 +24,7 @@
xmlns="http://www.hazelcast.com/schema/config"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<group>
<name>CSKeFu_U0C</name>
<name>CSKeFu_IMDG</name>
<password>CSKeFu-1234567890</password>
</group>
<network>

50
contact-center/app/src/main/resources/static/testclient.html Normal file
View File

@ -0,0 +1,50 @@
<!DOCTYPE html>
<html lang="zh">
<!-- 本页只用于测试/演示目的 -->
<head>
<!-- META -->
<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0; user-scalable=0;">
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>春松客服</title>
<!-- 春松客服访客端演示程序 https://github.com/chatopera/cosin/wiki/春松客服访客端演示 -->
<!-- 系统:客服接入:网站列表:创建新网站 网站地址(localhost) -->
<script defer="true" src="/im/104eac.html"></script>
<style>
tr.top td { border-top: thin solid black; }
tr.bottom td { border-bottom: thin solid black; }
tr.row td:first-child { border-left: thin solid black; }
tr.row td:last-child { border-right: thin solid black; }​
</style>
</head>
<body>
<h2>春松客服演示客户端</h2>
<h3>设置网站渠道</h3>
以管理员身份 <a href="/" target="_blank">登录</a>，导航【系统-客服接入-网站列表-创建新网站】，按照如下内容设置网站渠道。
<table style="width:100%">
<tr class="top bottom row">
<th>设置</th>
<th>值</th>
<th>描述</th>
</tr>
<tr class="top bottom row">
<td>网站名称</td>
<td>localhost</td>
<td>任意字符串</td>
</tr>
<tr class="top bottom row">
<td>网站地址</td>
<td>localhost</td>
<td>网站的域名或IP，端口选填，比如 localhost:8080</td>
</tr>
</table>
然后，刷新本页面，就可以在右下角看到【在线客服】聊天控件，通过<a href="https://github.com/chatopera/cosin/wiki/%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E8%AE%BF%E5%AE%A2%E7%AB%AF%E6%BC%94%E7%A4%BA" target="_blank">详细文档</a>进一步了解在任意网站集成客服控件的方法。
</body>
</html>

2
contact-center/app/src/main/resources/templates/admin/callcenter/extention/ivr.html
View File

@ -32,7 +32,7 @@
<div class="layui-form-item">
<label class="layui-form-label">欢迎提示语：</label>
<div class="layui-input-inline">
<textarea id="welcomemsg" style="width:450px;" name="welcomemsg" class="layui-textarea">${extention.welcomemsg!"您好，欢迎致电优客服智能IVR演示系统，这里是电话机器人演示系统，请说要进入的测试流程，比如，客服系统！"}</textarea>
<textarea id="welcomemsg" style="width:450px;" name="welcomemsg" class="layui-textarea">${extention.welcomemsg!"您好，欢迎致电春松客服智能IVR演示系统，这里是电话机器人演示系统，请说要进入的测试流程，比如，客服系统！"}</textarea>
</div>
</div>

10
contact-center/app/src/main/resources/templates/admin/channel/callout/index.html
View File

@ -32,17 +32,15 @@
<#list snsAccountList.content as snsAccount>
<tr>
<td>
<a href="/admin/callout/index.html?snsid=${snsAccount.snsid!''}">
${snsAccount.name!''}
</a>
</td>
<td>${snsAccount.baseURL!''}</td>
<td>${snsAccount.createtime?string("yyyy-MM-dd HH:mm:ss")}</td>
<td style="white-space:nowrap;" nowrap="nowrap">
<a href="/admin/callout/edit.html?id=${snsAccount.id!''}" data-toggle="ajax" data-width="550" data-height="300" data-title="编辑">
<i class="layui-icon">&#xe642;</i>
编辑
</a>
<!--<a href="/admin/callout/edit.html?id=${snsAccount.id!''}" data-toggle="ajax" data-width="550" data-height="300" data-title="编辑">-->
<!--<i class="layui-icon">&#xe642;</i>-->
<!--编辑-->
<!--</a>-->
<#if !(snsAccount.usertype?? && snsAccount.usertype == "0") && snsAccount.datastatus != true >
<a href="/admin/callout/delete.html?id=${snsAccount.id!''}" style="margin-left:10px;" data-toggle="tip" <#if secret?? && secret.enable == true>data-confirm="请输入二次安全验证密码"</#if> title="删除语音需要进行二次密码验证，请确认是否删除？" >
<i class="layui-icon" style="color:red;">&#x1006;</i>

6
contact-center/app/src/main/resources/templates/admin/channel/im/index.html
View File

@ -33,14 +33,16 @@
<#list snsAccountList.content as snsAccount>
<tr>
<td>
<a href="/admin/webim/index.html?snsid=${snsAccount.snsid!''}">
${snsAccount.name!''}
</a>
</td>
<td>${snsAccount.baseURL!''}</td>
<td>${snsAccount.snsid!''}</td>
<td>${snsAccount.createtime?string("yyyy-MM-dd HH:mm:ss")}</td>
<td style="white-space:nowrap;" nowrap="nowrap">
<a href="/admin/webim/index.html?snsid=${snsAccount.snsid!''}">
<i class="layui-icon">&#xe632;</i>
接入
</a>
<a href="/admin/im/edit.html?id=${snsAccount.id!''}" data-toggle="ajax" data-width="550" data-height="300" data-title="编辑网站">
<i class="layui-icon">&#xe642;</i>
编辑

65
contact-center/app/src/main/resources/templates/admin/config/index.html
View File

@ -11,11 +11,11 @@
<div class="row">
<div class="col-lg-8">
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">1、系统颜色风格选择</div>
<div class="ukefu-webim-tl" style="clear:both;">系统颜色风格选择</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
<p>优客服系统界面颜色风格</p>
<p>春松客服系统界面颜色风格</p>
<p style="color:#888888;font-size:13px;margin-top:10px;">默认的配色是绿色，选择颜色可以在右侧预览风格，点击保存即可生效</p>
</div>
<div class="col-lg-4">
@ -29,8 +29,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">2、请填写服务器的访问地址</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">请填写服务器的访问地址</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -39,7 +39,7 @@
</div>
<div class="col-lg-4" style="text-align:right;">
<div class="layui-input-block">
<input type="text" name="iconstr" value="<#if systemConfig.iconstr?? && systemConfig.iconstr!= ''>${systemConfig.iconstr!''}<#else>www.chatopera.com</#if>" autocomplete="off" class="layui-input">
<input type="text" name="iconstr" value="<#if systemConfig.iconstr?? && systemConfig.iconstr!= ''>${systemConfig.iconstr!''}</#if>" autocomplete="off" class="layui-input">
</div>
</div>
</div>
@ -47,7 +47,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">3、产品登录界面和后台管理界面标题</div>
<div class="ukefu-webim-tl" style="clear:both;">产品登录界面和后台管理界面标题</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -62,7 +62,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">4、登录页欢迎Logo图片</div>
<div class="ukefu-webim-tl" style="clear:both;">登录页欢迎Logo图片</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -87,7 +87,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">5、产品后台管理界面Logo图片</div>
<div class="ukefu-webim-tl" style="clear:both;">产品后台管理界面Logo图片</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -112,7 +112,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">6、产品标题栏缩略小图</div>
<div class="ukefu-webim-tl" style="clear:both;">产品标题栏缩略小图</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -137,7 +137,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">7、重启或停止对话服务</div>
<div class="ukefu-webim-tl" style="clear:both;">重启或停止对话服务</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -153,8 +153,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">8、启用EntIM内部IM功能</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用EntIM内部IM功能</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -165,7 +165,8 @@
<#if entim?? && entim == true>
<a href="/admin/config/stopentim.html" data-toggle="tip" title="请确认是否关闭EntIM功能？" class="layui-btn layui-btn-small layui-btn-danger">关闭EntIM功能</a>
<#else>
<a href="/admin/config/startentim.html" data-toggle="tip" title="启用EntIM功能" class="layui-btn layui-btn-small">启用EntIM功能</a>
<!-- <a href="/admin/config/startentim.html" data-toggle="tip" title="启用EntIM功能" class="layui-btn layui-btn-small">启用EntIM功能</a> -->
<a href="" data-toggle="tip" title="启用EntIM功能" class="layui-btn layui-btn-small">启用EntIM功能</a>
</#if>
</div>
</div>
@ -173,12 +174,12 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">9、启用权限数据采集功能功能</div>
<div class="ukefu-webim-tl" style="clear:both;">启用权限数据采集功能功能</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
<p>启用权限数据采集功能后，会进入数据采集模式,当前状态：<#if infoace?? && infoace == true><small class="ukefu-label theme4">已启用</small><#else><small class="ukefu-label theme4" style="background-color:#FF5722;">已关闭</small></#if></p>
<p style="color:#888888;font-size:13px;margin-top:10px;">启用后，在优客服界面上的任何链接点击操作都会触发数据收集功能</p>
<p style="color:#888888;font-size:13px;margin-top:10px;">启用后，在春松客服界面上的任何链接点击操作都会触发数据收集功能</p>
</div>
<div class="col-lg-4">
<#if infoace?? && infoace == true>
@ -191,8 +192,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">10、停止优客服系统</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">停止春松客服系统</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -207,7 +208,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">11、修改微信接收消息的日志级别</div>
<div class="ukefu-webim-tl" style="clear:both;">修改微信接收消息的日志级别</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -223,8 +224,8 @@
</div>
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">12、启用服务SSL安全访问</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用服务SSL安全访问</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -265,8 +266,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">13、启用涉及重要操作的二次验证密码</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用涉及重要操作的二次验证密码</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -309,7 +310,7 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">14、百度地图的Key代码（AK）</div>
<div class="ukefu-webim-tl" style="clear:both;">百度地图的Key代码（AK）</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -323,8 +324,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">15、工单系统布局方式</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">工单系统布局方式</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -339,7 +340,7 @@
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">16、启用权限控制</div>
<div class="ukefu-webim-tl" style="clear:both;">启用权限控制</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -353,8 +354,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">17、启用语音平台模板配置</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用语音平台模板配置</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -492,8 +493,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">18、启用工单系统的邮件通知</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用工单系统的邮件通知</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">
@ -627,8 +628,8 @@
</div>
</div>
<div class="ukefu-webim-prop">
<div class="ukefu-webim-tl" style="clear:both;">19、启用多${systemConfig.namealias!'租户'}管理模式</div>
<div class="ukefu-webim-prop" hidden>
<div class="ukefu-webim-tl" style="clear:both;">启用多${systemConfig.namealias!'租户'}管理模式</div>
<div class="box-item">
<div class="row">
<div class="col-lg-8">

2
contact-center/app/src/main/resources/templates/admin/include/left.html
View File

@ -24,9 +24,11 @@
<dd <#if subtype?? && (maintype == 'webim' || subtype == 'im')>class="layui-this"</#if>>
<a href="/admin/im/index.html">网站列表</a>
</dd>
<#if models?? && models["sales"]?? && models["sales"] == true>
<dd <#if subtype?? && (maintype == 'callout' || subtype == 'channel')>class="layui-this"</#if>>
<a href="/admin/callout/index.html">语音渠道</a>
</dd>
</#if>
</dl>
</li>

1
contact-center/app/src/main/resources/templates/admin/user/index.html
View File

@ -9,6 +9,7 @@
</span>
</h1>
<div class="row" style="padding:5px;">
<p style="color:red">提示：除管理员外，账号必须在【组织结构】中关联一个部门，必须在【系统角色】中关联一个角色，才可以使用资源。设置后，该账号需重新登系统才能生效。</p>
<div class="col-lg-12">
<table class="layui-table" lay-skin="line">
<colgroup>

5
contact-center/app/src/main/resources/templates/admin/webim/index.html
View File

@ -30,6 +30,11 @@
<#if inviteData??>
<input type="hidden" name="id" value="${inviteData.id!''}">
<input type="hidden" name="snsaccountid" value="${inviteData.snsaccountid!''}">
<input type="hidden" name="ai" value="${inviteData.ai!''}">
<input type="hidden" name="aisuccesstip" value="${inviteData.aisuccesstip!''}">
<input type="hidden" name="aifirst" value="${inviteData.aifirst!''}">
<input type="hidden" name="ainame" value="${inviteData.ainame!''}">
<input type="hidden" name="aiid" value="${inviteData.aiid!''}">
</#if>
<div class="row">
<div class="col-lg-12">

5
contact-center/app/src/main/resources/templates/admin/webim/invote.html
View File

@ -30,6 +30,11 @@
<#if inviteData??>
<input type="hidden" name="id" value="${inviteData.id!''}">
<input type="hidden" name="snsaccountid" value="${inviteData.snsaccountid!''}">
<input type="hidden" name="ai" value="${inviteData.ai!''}">
<input type="hidden" name="aisuccesstip" value="${inviteData.aisuccesstip!''}">
<input type="hidden" name="aifirst" value="${inviteData.aifirst!''}">
<input type="hidden" name="ainame" value="${inviteData.ainame!''}">
<input type="hidden" name="aiid" value="${inviteData.aiid!''}">
</#if>
<div class="row">
<div class="col-lg-12">

19
contact-center/app/src/main/resources/templates/admin/webim/profile.html
View File

@ -30,6 +30,11 @@
<#if inviteData??>
<input type="hidden" name="id" value="${inviteData.id!''}">
<input type="hidden" name="snsaccountid" value="${inviteData.snsaccountid!''}">
<input type="hidden" name="ai" value="${inviteData.ai!''}">
<input type="hidden" name="aisuccesstip" value="${inviteData.aisuccesstip!''}">
<input type="hidden" name="aifirst" value="${inviteData.aifirst!''}">
<input type="hidden" name="ainame" value="${inviteData.ainame!''}">
<input type="hidden" name="aiid" value="${inviteData.aiid!''}">
</#if>
<div class="row">
<div class="col-lg-12">
@ -50,7 +55,7 @@
<p style="color:#888888;font-size:13px;margin-top:10px;">默认显示信息 企业名称</p>
</div>
<div class="col-lg-4">
<input type="text" name="dialog_name" value="${inviteData.dialog_name!'优客服'}" autocomplete="off" class="layui-input" oninput="$('#dialog_name').text($(this).val())" onchange="$('#dialog_name').text($(this).val())">
<input type="text" name="dialog_name" value="${inviteData.dialog_name!'春松客服'}" autocomplete="off" class="layui-input" oninput="$('#dialog_name').text($(this).val())" onchange="$('#dialog_name').text($(this).val())">
</div>
</div>
</div>
@ -205,7 +210,7 @@
</div>
<div class="col-lg-4">
<div class="layui-input-block">
<input type="text" name="consult_skill_title" value="${inviteData.consult_skill_title!'优客服'}" autocomplete="off" class="layui-input">
<input type="text" name="consult_skill_title" value="${inviteData.consult_skill_title!'春松客服'}" autocomplete="off" class="layui-input">
</div>
</div>
</div>
@ -472,7 +477,7 @@
</div>
<div class="col-lg-4">
<div class="layui-input-block">
<input type="text" name="aisuccesstip" maxlength="100" value="${inviteData.aisuccesstip!'欢迎使用优客服小E，我来帮您解答问题'}" autocomplete="off" class="layui-input">
<input type="text" name="aisuccesstip" maxlength="100" value="${inviteData.aisuccesstip!'欢迎使用春松客服小E，我来帮您解答问题'}" autocomplete="off" class="layui-input">
</div>
</div>
</div>
@ -584,16 +589,16 @@
<div class="ukefu-im-profile" style="width:130px;font-size:12px;">
<div class="ukefu-profile-title" style="clear:both;">信息提示</div>
<div class="box-item" style="padding:5px;white-space: nowrap;text-overflow: ellipsis;">
名称：<label id="dialog_name">${inviteData.dialog_name!'优客服'}</label>
名称：<label id="dialog_name">${inviteData.dialog_name!'春松客服'}</label>
</div>
<div class="box-item" style="padding:5px;white-space: nowrap;text-overflow: ellipsis;">
地址：<label id="dialog_address">${inviteData.dialog_address!'广东深圳'}</label>
地址：<label id="dialog_address">${inviteData.dialog_address!'北京'}</label>
</div>
<div class="box-item" style="padding:5px;white-space: nowrap;text-overflow: ellipsis;">
电话：<label id="dialog_phone">${inviteData.dialog_phone!'0755-xxxxxxxx'}</label>
电话：<label id="dialog_phone">${inviteData.dialog_phone!'185-1935-7507'}</label>
</div>
<div class="box-item" style="padding:5px;white-space: nowrap;text-overflow: ellipsis;">
邮件：<label id="dialog_mail">${inviteData.dialog_mail!'kefu@ukewo.cn'}</label>
邮件：<label id="dialog_mail">${inviteData.dialog_mail!'info@chatopera.com'}</label>
</div>
<div class="box-item" style="padding:5px;text-indent: 25px;line-height:25px;">
<label id="dialog_introduction">${inviteData.dialog_introduction!'客服公告信息，内容在控制台设置。'}</label>

14
contact-center/app/src/main/resources/templates/apps/agent/channel/webim.html
View File

@ -2,14 +2,16 @@
<li class="ukefu-channel-tip">
访问渠道：<i class="layui-icon">&#xe63a;</i>
在线客服
<#if summary??>
<div class="ukefu-summary">
<a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结">
<i class="layui-icon">&#xe618;</i> 已记录服务小结
</a>
</div>
</li>
<li class="ukefu-channel-tip">
服务小结： <#if summary??>
<i class="layui-icon">&#xe618;</i>已记录
<#else>
<i class="layui-icon">&#xe64d;</i>未记录
</#if>
</li>
<#if snsAccount??>
<li class="ukefu-channel-tip">
接入网站：${snsAccount.name!''}（${snsAccount.baseURL!''}）

14
contact-center/app/src/main/resources/templates/apps/agent/channel/weixin.html
View File

@ -5,14 +5,16 @@
<li class="ukefu-channel-tip">
访问渠道：<i class="kfont">&#xe64d;</i>
微信
<#if summary??>
<div class="ukefu-summary">
<a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结">
<i class="layui-icon">&#xe618;</i> 已记录服务小结
</a>
</div>
</li>
<li class="ukefu-channel-tip">
服务小结： <#if summary??>
<i class="layui-icon">&#xe618;</i>已记录
<#else>
<i class="layui-icon">&#xe64d;</i>未记录
</#if>
</li>
<#if snsAccount??>
<li class="ukefu-channel-tip">
公众号：${snsAccount.name}

2
contact-center/app/src/main/resources/templates/apps/agent/contacts.html
View File

@ -9,7 +9,7 @@
<#if contacts.gender?? && contacts.gender == '-1'>未知</#if>
</li>
<li>
生日：${contacts.birthday!''}
生日：${contacts.cusbirthday!''}
</li>
<li>
电话：<span class="ukefu-phone-number">${contacts.phone!''}</span>

2
contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.html
View File

@ -8,7 +8,7 @@
<h1 class="site-h1">
<#if curagentuser??>${curagentuser.username!''}（${curagentuser.region!''}）
<div style="float:right;" class="ukefu-service-btn">
<a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe65c;</i> 服务小结</button></a>
<a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}&channel=${curagentuser.channel}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe65c;</i> 服务小结</button></a>
<a href="/agent/transfer.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}" data-toggle="ajax" data-width="950" data-height="550" title="选择转接对象"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe7be;</i> 转接坐席</button></a>
<a href="/agent/end.html?userid=${curagentuser.id!''}" data-toggle="tip" data-title="请确认是否关闭和用户“${curagentuser.username!''}”的对话？"><button class="layui-btn layui-btn-small layui-btn-danger"><i class="kfont">&#xe621;</i> 结束对话</button></a>
</div>

4
contact-center/app/src/main/resources/templates/apps/agent/media/messageimage.html
View File

@ -35,7 +35,7 @@
//创建新的图片对象
var img = new Image();
//指定图片的URL
img.src = "/res/image.html?id=upload/${chatMessage.attachmentid!''}_cooperation";
img.src = "/res/image.html?id=${chatMessage.attachmentid!''}&cooperation=true&original=true";
//浏览器加载图片完毕后再绘制图片
img.onload = function(){
//以Canvas画布上的坐标(10,10)为起始点，绘制图像
@ -49,7 +49,7 @@
<div class='ukefu-preview-image scrawl-main' id="scrawl-main">
<div class='ukefu-image-content hot'>
<div class='ukefu-image-canvas' id='ukefu-image-content'>
<img id="ukefu_img_ctx" src='${chatMessage.message!''}_original'>
<img id="ukefu_img_ctx" src='${chatMessage.message!''}&original=true'>
</div>
<div class='drawBoard'>
<canvas id="canvas-borad" class="brushBorad">你的浏览器不支持 canvas 绘图</canvas>

1
contact-center/app/src/main/resources/templates/apps/agent/summary.html
View File

@ -5,6 +5,7 @@
<input type="hidden" name="userid" value="${userid!''}">
<input type="hidden" name="agentserviceid" value="${agentserviceid!''}">
<input type="hidden" name="agentuserid" value="${agentuserid!''}">
<input type="hidden" name="channel" value="${channel!''}">
<div class="layui-form-item">
<div class="layui-inline">

4
contact-center/app/src/main/resources/templates/apps/business/contacts/detail.html
View File

@ -43,9 +43,9 @@
<label class="layui-form-label">笔记分类：</label>
<div class="layui-input-inline">
<select id="notesCategory" name="notesCategory" lay-filter="category" required lay-verify="required" style="display: inline">
<option value="webim">网页</option>
<option value="callout">外呼</option>
<option value="callin">呼入</option>
<option value="webim">网页</option>
</select>
</div>
</div>
@ -143,7 +143,7 @@
<div class="layui-inline">
<label class="layui-form-label">生日：</label>
<div class="layui-input-inline" style="line-height: 2.5em;">
${contacts.birthday!''}
${contacts.cusbirthday!''}
</div>
</div>
</div>

2
contact-center/app/src/main/resources/templates/apps/business/customer/add.html
View File

@ -178,7 +178,7 @@
<div class="layui-inline">
<label class="layui-form-label">生日：</label>
<div class="layui-input-inline">
<input type="text" id="birthday" name="contacts.birthday" autocomplete="off"
<input type="text" id="birthday" name="contacts.cusbirthday" autocomplete="off"
class="layui-input">
<i class="layui-icon" style="position: absolute;right: 3px;top: 6px;font-size: 25px;">&#xe637;</i>
</div>

8
contact-center/app/src/main/resources/templates/apps/business/kbs/index.html
View File

@ -193,7 +193,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -233,7 +233,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -273,7 +273,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -311,7 +311,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>

8
contact-center/app/src/main/resources/templates/apps/business/kbs/typelist.html
View File

@ -94,7 +94,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -134,7 +134,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -174,7 +174,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>
@ -212,7 +212,7 @@
[知识概况] 45 浏览 ， 15收藏 ， 5评论 ， 2017-10-02 15:40:33前有效
<span>
<i class="kfont">&#xe61e;</i>
<a href="">优客服v3.1.0 产品说明书.pdf 等3个附件</a>
<a href="">春松客服v3.1.0 产品说明书.pdf 等3个附件</a>
</span>
</div>
</li>

23
contact-center/app/src/main/resources/templates/apps/chatbot/edit.html
View File

@ -30,9 +30,10 @@
<div class="layui-form-item">
<label class="layui-form-label">智能问答引擎地址</label>
<div class="layui-input-inline">
<input type="text" name="baseUrl" required lay-verify="required" placeholder="请输入智能问答引擎地址"
<input type="text" name="baseUrl" required lay-verify="required" placeholder="联系info@chatopera.com，获得智能问答引擎地址"
autocomplete="off" class="layui-input" value="${bot.baseUrl}" <#if id!=null>disabled</#if>>
</div>
<label class="layui-form-label"></label>
</div>
<div class="layui-form-item">
<label class="layui-form-label">名称</label>
@ -50,6 +51,13 @@
</select>
</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">问候语</label>
<div class="layui-input-inline">
<input type="text" name="welcome" required lay-verify="required" placeholder="请输入问候语" autocomplete="off"
class="layui-input" value="${bot.welcome}">
</div>
</div>
<div class="layui-form-item">
<label class="layui-form-label">兜底回复</label>
<div class="layui-input-inline">
@ -115,7 +123,7 @@
if (data.rc == 0) {
cb(null, data.data);
} else {
cb(data.error);
cb(data);
}
})
.fail(function (jqXHR, textStatus) {
@ -128,10 +136,17 @@
var form = layui.form();
form.on('submit(save)', function (data) {
var field = data.field;
var submitFinish = function (err, bot) {
if (err) {
console.error(err);
layer.confirm(err.data||err.error, {
btn: ['关闭'],
icon: 2,
title: '提示'
}, function (popup, layero) {
layer.close(popup)
}, function (popup) {
// 取消方法
});
} else {
layer.open({
title: '提示'

27
contact-center/app/src/main/resources/templates/apps/chatbot/index.html
View File

@ -68,7 +68,7 @@
if (data.rc == 0) {
resolve(data.data);
} else {
reject(data.error);
reject(data);
}
})
.fail(function (jqXHR, textStatus) {
@ -107,7 +107,18 @@
var isEnabled = $('<td><input type="checkbox" lay-skin="switch" lay-text="开启|关闭" ' + (r.enabled ? 'checked' : '') + '></td>');
isEnabled.change(function () {
change(r.id, $(this).find('input').prop('checked'));
change(r.id, $(this).find('input').prop('checked'))
.then(null, function(err){
layer.confirm(err.data||err.error, {
btn: ['关闭'],
icon: 2,
title: '提示'
}, function (index, layero) {
layer.close(index)
}, function (index) {
// 取消方法
});
});
})
var rows = [
@ -123,6 +134,16 @@
})
$('#bots').html(tds);
}, function(err){
layer.confirm(err.data||err.error, {
btn: ['关闭'],
icon: 2,
title: '提示'
}, function (popup, layero) {
layer.close(popup)
}, function (popup) {
// 取消方法
});
})
}
@ -146,7 +167,7 @@
}
function init() {
query(1, 10);
query(1, 50);
}
layui.use(['form'], function () {

8
contact-center/app/src/main/resources/templates/apps/entim/chat.html
View File

@ -77,10 +77,10 @@
</div>
<div class="content-bottom">
<span id="welcome-message">
<p>欢迎使用优客服企业IM</p>
<p>QQ群：<a target="_blank" href="//shang.qq.com/wpa/qunwpa?idkey=637134af30a27220211c843d801ada14700aca69ee8f4acf13f795fe38ea7b94"><img border="0" src="//pub.idqqimg.com/wpa/images/group.png" alt="优客服开源项目" title="优客服开源项目"></a></p>
<p>优客服企业IM为收费产品</p>
<p>详情请咨询：<a href="http://www.ukewo.cn" target="_blank" style="color:#32c24d;">优客服</a></p>
<p>欢迎使用春松客服企业IM</p>
<p>QQ群：<a target="_blank" href="//shang.qq.com/wpa/qunwpa?idkey=ef3061d99653e2f43619ddcefbf76ac2399196d89fd589501e19ae64423a5a31"><img border="0" src="//pub.idqqimg.com/wpa/images/group.png" alt="春松客服开源社区" title="春松客服开源社区"></a></p>
<p>春松客服企业IM为收费产品</p>
<p>详情请咨询：<a href="https://www.chatopera.com" target="_blank" style="color:#32c24d;">春松客服</a></p>
</span>
</div>
</div>

2
contact-center/app/src/main/resources/templates/apps/entim/index.html
View File

@ -172,7 +172,7 @@
title: '关于' ,
btn: '关闭' ,
shade: 0 ,
content : '<span id="welcome-message"><p>欢迎使用优客服企业IM</p><p>QQ群：<a target="_blank" href="//shang.qq.com/wpa/qunwpa?idkey=637134af30a27220211c843d801ada14700aca69ee8f4acf13f795fe38ea7b94"><img border="0" src="//pub.idqqimg.com/wpa/images/group.png" alt="优客服开源项目" title="优客服开源项目"></a></p><p>优客服企业IM为收费产品</p><p>详情请咨询：<a href="http://www.ukewo.cn" target="_blank" style="color:#32c24d;">优客服</a></p></span>'});
content : '<span id="welcome-message"><p>欢迎使用春松客服企业IM</p><p>QQ群：<a target="_blank" href="//shang.qq.com/wpa/qunwpa?idkey=ef3061d99653e2f43619ddcefbf76ac2399196d89fd589501e19ae64423a5a31"><img border="0" src="//pub.idqqimg.com/wpa/images/group.png" alt="春松客服开源社区" title="春松客服开源社区"></a></p><p>春松客服企业IM为收费产品</p><p>详情请咨询：<a href="https://www.chatopera.com" target="_blank" style="color:#32c24d;">春松客服</a></p></span>'});
}
function search(){
layer.open({

15
contact-center/app/src/main/resources/templates/apps/im/chatbot/index.html
View File

@ -37,7 +37,7 @@
allowInsertUpload:false, //增加的参数，上传图片后是否插入到当前区域
allowImageRemote:false,
filterMode:true,
items: ['emoticons', 'cut' , 'image','insertfile'],
items: ['emoticons', 'cut'],
htmlTags: {img : ['src', 'width', 'height', 'border', 'alt', 'title', 'align', '.width', '.height', '.border'] , br:[]} ,
afterChange : function() {
var count = this.count() ;
@ -269,9 +269,9 @@
<#if !exchange?? || exchange == "true">
<li><a href="/im/index.html?appid=${appid!''}&orgi=${orgi!''}&ai=false<#if client??>&client=${client!''}</#if><#if type??>&type=text</#if><#if skill??>&skill=${skill!''}</#if><#if agent??>&agent=${agent!''}</#if><#if title??>&title=${title?url}</#if><#if url??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>&userid=${userid!''}&sessionid=${sessionid!''}&t=${.now?long}">人工坐席</a></li>
</#if>
<li class="cur"><a href="javascript:void(0)">智能坐席</a></li>
<li class="cur"><a href="javascript:void(0)">智能客服</a></li>
<#else>
<li class="cur"><a href="javascript:void(0)">智能坐席</a></li>
<li class="cur"><a href="javascript:void(0)">智能客服</a></li>
</#if>
</ul>
</div>
@ -312,7 +312,7 @@
<div class="chat-left">
<img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt="">
<div class="chat-message">
<label class="user"><#if chatMessage?? && chatMessage.chatype?? && chatMessage.chatype == 'aireply'>${inviteData.ainame!'小E'}<#else>${chatMessage.username!''}</#if></label>
<label class="user"><#if chatMessage?? && chatMessage.chatype?? && chatMessage.chatype == 'aireply'>${inviteData.ainame!'小松'}<#else>${chatMessage.username!''}</#if></label>
<label class="time">${chatMessage.createtime!''}</label>
</div>
<div class="chatting-left">
@ -453,7 +453,7 @@
// 参数连接
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var socket = io.connect(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname=${username}</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if><#if aiid??>&aiid=${aiid}</#if>');
var socket = io(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname=${username}</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if><#if aiid??>&aiid=${aiid}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
<#if contacts?? && contacts.name??>
socket.emit('new', {
@ -489,16 +489,15 @@
}
})
socket.on('message', function(data) {
console.log("[chatbot io] message ", data);
var chat=document.getElementsByClassName('chatting-left').innerText;
chat = data.message;
if(data.messageType == "image"){
chat = "<a href='"+data.message+"_original' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
chat = "<a href='"+data.message+"&original=true' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
}else if(data.messageType == "file"){
chat = "<div class='ukefu-message-file'><div class='ukefu-file-icon'><img src='/im/img/file.png'></div><div class='ukefu-file-desc'><a href='"+data.message+"' target='_blank'><div>"+data.filename+"</div><div>"+(data.filesize/1024).toFixed(3)+"Kb</div></a></div></div>" ;
}
if(data.calltype == "呼入"){
output('<div class="chat-right"> <img class="user-img" src="/im/img/user.png" alt=""><div class="chat-message"><label class="time">'+data.createtime+'</label> </div><div class="chatting-right"><i class="arrow arrow${inviteData.consult_dialog_color!''}"></i><div class="chat-content theme${inviteData.consult_dialog_color!''}">'+chat+'</div></div>' , "chat-block");
output('<div class="chat-right"> <img class="user-img" src="/im/img/user.png" alt=""><div class="chat-message"><label class="time">'+data.createtime+'</label><label class="user">' + data.username + '</label></div><div class="chatting-right"><i class="arrow arrow${inviteData.consult_dialog_color!''}"></i><div class="chat-content theme${inviteData.consult_dialog_color!''}">'+chat+'</div></div>' , "chat-block");
}else if(data.calltype == "呼出"){
output('<div class="chat-left"> <img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt=""><div class="chat-message"><label class="user">'+data.username+'</label><label class="time">'+data.createtime+'</label> </div><div class="chatting-left"><i class="arrow"></i><div class="chat-content">'+chat+'</div></div>' , "chat-block");
R3Ajax.audioplayer('audioplane', newmessage, false); // 播放

34
contact-center/app/src/main/resources/templates/apps/im/chatbot/mobile.html
View File

@ -174,11 +174,13 @@
<div class="ukefu-func-tab">
<ul>
<#if models?? && models["chatbot"]?? && models["chatbot"] == true && inviteData.ai?? && inviteData.ai == true && aiid??>
<li><a href="/im/index.html?appid=${appid!''}&orgi=${orgi!''}<#if aiid??>&aiid=${aiid}</#if>&ai=true<#if client??>&client=${client!''}</#if><#if type??>&type=text</#if><#if skill??>&skill=${skill!''}</#if><#if agent??>&agent=${agent!''}</#if>&userid=${userid!''}&sessionid=${sessionid!''}&t=${.now?long}">智能客服</a></li>
<li class="cur"><a href="javascript:void(0)">人工坐席</a></li>
<#if models?? && models["chatbot"]?? && models["chatbot"] == true && inviteData.ai && aiid??>
<#if !exchange?? || exchange == "true">
<li><a href="/im/index.html?appid=${appid!''}&orgi=${orgi!''}&ai=false<#if aiid??>&aiid=${aiid}</#if><#if client??>&client=${client!''}</#if><#if type??>&type=text</#if><#if skill??>&skill=${skill!''}</#if><#if agent??>&agent=${agent!''}</#if><#if traceid??>&traceid=${traceid}</#if>&userid=${userid!''}&sessionid=${sessionid!''}&t=${.now?long}">人工坐席</a></li>
</#if>
<li class="cur"><a href="javascript:void(0)">智能客服</a></li>
<#else>
<li class="cur"><a href="javascript:void(0)">人工坐席</a></li>
<li class="cur"><a href="javascript:void(0)">智能客服</a></li>
</#if>
</ul>
</div>
@ -236,12 +238,12 @@
</div>
<div class="mobile-chat-bottom" id="bottom">
<form id="imgForm" action="/im/image/upload.html?userid=${userid!''}&appid=${appid!''}&username=${username!''}&orgi=${orgi!''}" data-toggle="ajax-form"" enctype="multipart/form-data">
<a href="javascript:;" class="imgFile" onclick="closeFaceDialog(0)">
<img src="/im/img/img.png" class="chat-type" style="width:32px;height:32px;">
<input type="file" name="imgFile" id="imgFile" accept="image/*" onChange="$('#imgForm').submit();$(this).val('');">
</a>
</form>
<!--<form id="imgForm" action="/im/image/upload.html?userid=${userid!''}&appid=${appid!''}&username=${username!''}&orgi=${orgi!''}" data-toggle="ajax-form"" enctype="multipart/form-data">-->
<!--<a href="javascript:;" class="imgFile" onclick="closeFaceDialog(0)">-->
<!--<img src="/im/img/img.png" class="chat-type" style="width:32px;height:32px;">-->
<!--<input type="file" name="imgFile" id="imgFile" accept="image/*" onChange="$('#imgForm').submit();$(this).val('');">-->
<!--</a>-->
<!--</form>-->
<textarea id="message" name="content" maxlength="<#if inviteData.maxwordsnum gt 0>${inviteData.maxwordsnum}<#else>300</#if>"></textarea>
<div class="btn-push clearfix" class="tools">
<img id="facedialog" onclick="return openFaceDialog()" src="/im/img/face.png" style="width:32px;height:32px;"></a>
@ -281,7 +283,7 @@
// 参数连接
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var socket = io.connect(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}<#if aiid??>&aiid=${aiid}</#if>&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if agent??>&agent=${agent}</#if>');
var socket = io(protocol + '://'+hostname+':${port}/im/chatbot?userid=${userid!''}<#if aiid??>&aiid=${aiid}</#if>&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if agent??>&agent=${agent}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
//service.sendRequestMessage();
//output('<span id="callOutConnect-message">'+ new Date().format("yyyy-MM-dd hh:mm:ss") + ' 开始沟通' +'</span>' , 'message callOutConnect-message');
@ -300,7 +302,7 @@
var chat=document.getElementsByClassName('chatting-left').innerText;
chat = data.message;
if(data.messageType == "image"){
chat = "<a href='"+data.message+"_original' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
chat = "<a href='"+data.message+"&original=true' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
}else if(data.messageType == "cooperation"){
chat = "<a href='javascript:void(0)' onclick='acceptInvite(\""+data.message+"\", \""+data.attachmentid+"\")'>您收到一个协作邀请，点击进入协作</a>" ;
}else if(data.messageType == "action"){
@ -308,9 +310,9 @@
drawCanvasImage(data.attachmentid) ;
}
if(data.calltype == "呼入"){
output('<div class="chat-right"> <img class="user-img" src="/im/img/user.png" alt=""><div class="chat-message"><label class="time">'+data.createtime+'</label><label class="user">'+data.nickName+'</label> </div><div class="chatting-right"><i class="arrow arrow${inviteData.consult_dialog_color!''}"></i><div class="chat-content theme${inviteData.consult_dialog_color!''}">'+chat+'</div></div>' , "chat-block");
output('<div class="chat-right"> <img class="user-img" src="/im/img/user.png" alt=""><div class="chat-message"><label class="time">'+data.createtime+'</label><label class="user">'+data.username+'</label> </div><div class="chatting-right"><i class="arrow arrow${inviteData.consult_dialog_color!''}"></i><div class="chat-content theme${inviteData.consult_dialog_color!''}">'+chat+'</div></div>' , "chat-block");
}else if(data.calltype == "呼出"){
output('<div class="chat-left"> <img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt=""><div class="chat-message"><label class="user">'+data.nickName+'</label><label class="time">'+data.createtime+'</label> </div><div class="chatting-left"><i class="arrow"></i><div class="chat-content">'+chat+'</div></div>' , "chat-block");
output('<div class="chat-left"> <img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt=""><div class="chat-message"><label class="user">'+data.username+'</label><label class="time">'+data.createtime+'</label> </div><div class="chatting-left"><i class="arrow"></i><div class="chat-content">'+chat+'</div></div>' , "chat-block");
}
});
@ -322,7 +324,7 @@
}
function acceptInvite(msgid,fileid){
document.getElementById("cooperation").style.display = "block" ;
document.getElementById("ukefu_img_ctx").src = "/res/image.html?id=upload/"+fileid ;
document.getElementById("ukefu_img_ctx").src = "/res/image.html?id="+fileid + "&cooperation=true&original=true";
$("#ukefu_img_ctx").load(function() {
var height = document.getElementById("ukefu-image-content").offsetHeight;
@ -346,7 +348,7 @@
//创建新的图片对象
var img = new Image();
//指定图片的URL
img.src = "/res/image.html?id=upload/" + fileid + "_cooperation";
img.src = "/res/image.html?id=" + fileid + "&cooperation=true&original=true";
//浏览器加载图片完毕后再绘制图片
img.onload = function() {
ctx.clearRect(0,0,canvas.width,canvas.height);

8
contact-center/app/src/main/resources/templates/apps/im/index.html
View File

@ -311,7 +311,7 @@
<div class="chat-left">
<img class="user-img" src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>" alt="">
<div class="chat-message">
<label class="user"><#if chatMessage?? && chatMessage.chatype?? && chatMessage.chatype == 'aireply'>${inviteData.ainame!'小E'}<#else>${chatMessage.username!''}</#if></label>
<label class="user"><#if chatMessage?? && chatMessage.chatype?? && chatMessage.chatype == 'aireply'>${inviteData.ainame!'小松'}<#else>${chatMessage.username!''}</#if></label>
<label class="time">${chatMessage.createtime!''}</label>
</div>
<div class="chatting-left">
@ -452,8 +452,9 @@
// 参数连接
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var socket = io.connect(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname=${username}</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>');
var socket = io(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname=${username}</#if><#if agent??>&agent=${agent}</#if><#if title??>&title=${title?url}</#if><#if traceid??>&url=${url?url}</#if><#if traceid??>&traceid=${traceid}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
console.log("on connect ...");
<#if contacts?? && contacts.name??>
socket.emit('new', {
name : "${contacts.name!''}",
@ -488,10 +489,11 @@
}
})
socket.on('message', function(data) {
console.log("on message", data);
var chat=document.getElementsByClassName('chatting-left').innerText;
chat = data.message;
if(data.messageType == "image"){
chat = "<a href='"+data.message+"_original' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
chat = "<a href='"+data.message+"&original=true' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
}else if(data.messageType == "file"){
chat = "<div class='ukefu-message-file'><div class='ukefu-file-icon'><img src='/im/img/file.png'></div><div class='ukefu-file-desc'><a href='"+data.message+"' target='_blank'><div>"+data.filename+"</div><div>"+(data.filesize/1024).toFixed(3)+"Kb</div></a></div></div>" ;
}

2
contact-center/app/src/main/resources/templates/apps/im/media/message.html
View File

@ -1,5 +1,5 @@
<#if chatMessage.msgtype?? && chatMessage.msgtype == "image">
<a href="${(chatMessage.message!'')?no_esc}_original" target="_blank"><img src="${(chatMessage.message!'')?no_esc}" class="ukefu-media-image"></a>
<a href="${(chatMessage.message!'')?no_esc}&original=true" target="_blank"><img src="${(chatMessage.message!'')?no_esc}" class="ukefu-media-image"></a>
<#elseif chatMessage.msgtype?? && chatMessage.msgtype == "cooperation">
<a href='javascript:void(0)' onclick='acceptInvite("${chatMessage.message!''}" , "${chatMessage.attachmentid!''}")'>您收到一个协作邀请，点击进入协作</a>
<#elseif chatMessage.msgtype?? && chatMessage.msgtype == "file">

14
contact-center/app/src/main/resources/templates/apps/im/mobile.html
View File

@ -174,7 +174,7 @@
<div class="ukefu-func-tab">
<ul>
<#if models?? && models["xiaoe"]?? && models["xiaoe"] == true && inviteData.ai?? && inviteData.ai == true && aiid??>
<#if models?? && models["chatbot"]?? && models["chatbot"] == true && inviteData.ai?? && inviteData.ai == true && aiid??>
<li><a href="/im/index.html?appid=${appid!''}&orgi=${orgi!''}<#if aiid??>&aiid=${aiid}</#if>&ai=true<#if client??>&client=${client!''}</#if><#if type??>&type=text</#if><#if skill??>&skill=${skill!''}</#if><#if agent??>&agent=${agent!''}</#if>&userid=${userid!''}&sessionid=${sessionid!''}&t=${.now?long}">智能客服</a></li>
<li class="cur"><a href="javascript:void(0)">人工坐席</a></li>
<#else>
@ -223,8 +223,8 @@
src="<#if inviteData?? && inviteData.consult_dialog_headimg??>/res/image.html?id=${inviteData.consult_dialog_headimg?url}<#else>/images/agent.png</#if>"
alt="">
<div class="chat-message">
<label class="user">${chatMessage.username!''}</label> <label
class="time">${chatMessage.createtime!''}</label>
<label class="user"><#if chatMessage?? && chatMessage.chatype?? && chatMessage.chatype == 'aireply'>${inviteData.ainame!'小松'}<#else>${chatMessage.username!''}</#if></label>
<label class="time">${chatMessage.createtime!''}</label>
</div>
<div class="chatting-left">
<i class="arrow"></i>
@ -281,7 +281,7 @@
// 参数连接
var hostname = location.hostname ;
var protocol = window.location.protocol.replace(/:/g,'');
var socket = io.connect(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}<#if aiid??>&aiid=${aiid}</#if>&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if agent??>&agent=${agent}</#if>');
var socket = io(protocol + '://'+hostname+':${port}/im/user?userid=${userid!''}<#if aiid??>&aiid=${aiid}</#if>&orgi=${orgi!''}&session=${sessionid!''}&appid=${appid!''}&osname=${(osname!'')?url}&browser=${(browser!'')?url}<#if skill??>&skill=${skill}</#if><#if username??>&nickname=${username}</#if><#if agent??>&agent=${agent}</#if>', {transports: ['websocket', 'polling']});
socket.on('connect',function(){
//service.sendRequestMessage();
//output('<span id="callOutConnect-message">'+ new Date().format("yyyy-MM-dd hh:mm:ss") + ' 开始沟通' +'</span>' , 'message callOutConnect-message');
@ -300,7 +300,7 @@
var chat=document.getElementsByClassName('chatting-left').innerText;
chat = data.message;
if(data.messageType == "image"){
chat = "<a href='"+data.message+"_original' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
chat = "<a href='"+data.message+"&original=true' target='_blank'><img src='"+data.message+"' class='ukefu-media-image'/></a>" ;
}else if(data.messageType == "cooperation"){
chat = "<a href='javascript:void(0)' onclick='acceptInvite(\""+data.message+"\", \""+data.attachmentid+"\")'>您收到一个协作邀请，点击进入协作</a>" ;
}else if(data.messageType == "action"){
@ -322,7 +322,7 @@
}
function acceptInvite(msgid,fileid){
document.getElementById("cooperation").style.display = "block" ;
document.getElementById("ukefu_img_ctx").src = "/res/image.html?id=upload/"+fileid ;
document.getElementById("ukefu_img_ctx").src = "/res/image.html?id="+fileid + "&cooperation=true&original=true";
$("#ukefu_img_ctx").load(function() {
var height = document.getElementById("ukefu-image-content").offsetHeight;
@ -346,7 +346,7 @@
//创建新的图片对象
var img = new Image();
//指定图片的URL
img.src = "/res/image.html?id=upload/" + fileid + "_cooperation";
img.src = "/res/image.html?id=" + fileid + "&cooperation=true&original=true";
//浏览器加载图片完毕后再绘制图片
img.onload = function() {
ctx.clearRect(0,0,canvas.width,canvas.height);

6
contact-center/app/src/main/resources/templates/apps/im/text.html
View File

File diff suppressed because one or more lines are too long

28
contact-center/app/src/main/resources/templates/apps/index.html
View File

@ -166,7 +166,7 @@
</li>
</#if>
<#if user?? && user.agent == true>
<#if (user?? && user.roleAuthMap["B01"]?? || user.usertype == "0")>
<#if (user?? && user.roleAuthMap["A01"]?? || user.usertype == "0")>
<li class="layui-nav-item " style="position: relative;">
<div class="ukefu-last-msg" data-num="0" id="ukefu-last-msg">
<small class="ukefu-msg-tip bg-red" id="msgnum">0</small>
@ -299,15 +299,15 @@
-->
<#if models?? && models["xiaoe"]?? && models["xiaoe"] == true>
<#if user?? &&( user.roleAuthMap["A09"]?? || user.usertype == "0") >
<dd class="ukefu-left-menu" data-tooltip="智能机器人">
<a href="javascript:void(0)" data-title="智能机器人" data-href="/apps/xiaoe/index.html" class="iframe_btn" data-id="maincontent" data-type="tabChange">
<i class="kfont" style="position: relative;">&#xe63a;</i>
</a>
</dd>
</#if>
</#if>
<!--<#if models?? && models["xiaoe"]?? && models["xiaoe"] == true>-->
<!--<#if user?? &&( user.roleAuthMap["A09"]?? || user.usertype == "0") >-->
<!--<dd class="ukefu-left-menu" data-tooltip="智能机器人">-->
<!--<a href="javascript:void(0)" data-title="智能机器人" data-href="/apps/xiaoe/index.html" class="iframe_btn" data-id="maincontent" data-type="tabChange">-->
<!--<i class="kfont" style="position: relative;">&#xe63a;</i>-->
<!--</a>-->
<!--</dd>-->
<!--</#if>-->
<!--</#if>-->
<#if models?? && models["sales"]?? && models["sales"] == true>
<#if user?? &&( user.roleAuthMap["A11"]?? || user.usertype == "0") >
<dd class="ukefu-left-menu" data-tooltip="外呼系统">
@ -317,10 +317,10 @@
</dd>
</#if>
</#if>
<#if models?? && models["sales"]?? && models["sales"] == true>
<#if user?? &&( user.roleAuthMap["A11"]?? || user.usertype == "0") >
<dd class="ukefu-left-menu" data-tooltip="机器人">
<a href="javascript:void(0)" data-title="机器人"" data-href="/apps/chatbot/index.html" class="iframe_btn" data-id="maincontent" data-type="tabChange">
<#if models?? && models["chatbot"]?? && models["chatbot"] == true>
<#if user?? &&( user.roleAuthMap["A09"]?? || user.usertype == "0") >
<dd class="ukefu-left-menu" data-tooltip="智能机器人">
<a href="javascript:void(0)" data-title="智能机器人" data-href="/apps/chatbot/index.html" class="iframe_btn" data-id="maincontent" data-type="tabChange">
<i class="kfont" style="position: relative;">&#xe63a;</i>
</a>
</dd>

3
contact-center/app/src/main/resources/templates/apps/service/history/index.html
View File

@ -97,9 +97,8 @@
<th>咨询时间</th>
<th>服务时间</th>
<th>等待时长</th>
<th>服务时间</th>
<th>服务时长</th>
<th>地域</th>
</tr>
</thead>
<tbody>

2
contact-center/app/src/main/resources/templates/apps/service/online/contacts.html
View File

@ -9,7 +9,7 @@
<#if contacts.gender?? && contacts.gender == '-1'>未知</#if>
</li>
<li>
生日：${contacts.birthday!''}
生日：${contacts.cusbirthday!''}
</li>
<li>
电话：${contacts.phone!''}

2
contact-center/app/src/main/resources/templates/apps/service/processed/process.html
View File

@ -35,7 +35,7 @@
<div class="layui-inline uckefu-inline">
<label class="layui-form-label">生日：</label>
<div class="layui-input-inline" style="padding:9px 0;">
${contacts.birthday!''}
${contacts.cusbirthday!''}
</div>
</div>
</div>

2
contact-center/app/src/main/resources/templates/apps/service/summary/process.html
View File

@ -35,7 +35,7 @@
<div class="layui-inline uckefu-inline">
<label class="layui-form-label">生日：</label>
<div class="layui-input-inline" style="padding:9px 0;">
${contacts.birthday!''}
${contacts.cusbirthday!''}
</div>
</div>
</div>

6
contact-center/app/src/main/resources/templates/login.html
View File

@ -21,9 +21,9 @@
layui.use('layer', function(){
var layer = layui.layer;
<#if msg?? && msg == '0'>
layer.alert('手机或密码错误，请重新填写', {icon: 2});
layer.alert('用户名或密码错误，请重新填写', {icon: 2});
<#elseif msg?? && msg == '1'>
layer.alert('用户注册成功，请使用手机和密码登陆', {icon: 1});
layer.alert('用户注册成功，请通过用户名和密码登陆', {icon: 1});
</#if>
});
layui.use('form', function(){
@ -49,7 +49,7 @@
<!-- <input name="username" id="username" autofocus required lay-verify="required"
class="form-control required" value="" placeholder="用户名/邮件/手机号"> -->
<input name="username" id="username" autofocus required lay-verify="required"
class="form-control required" value="" placeholder="登录账号">
class="form-control required" value="" placeholder="用户名">
</div>
<div class="form-group has-feedback" style="margin-bottom:10px;">
<span class="kfont form-control-feedback">&#xe618;</span>

46
contact-center/config/sql/cskefu-MySQL-slim.sql
View File

@ -437,6 +437,19 @@ CREATE TABLE `cs_callout_targets` (
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT COMMENT='外呼计划目标客户';
-- ----------------------------
-- Table structure for cs_stream_file
-- ----------------------------
DROP TABLE IF EXISTS `cs_stream_file`;
CREATE TABLE `cs_stream_file` (
`id` varchar(32) NOT NULL COMMENT '文件ID',
`name` varchar(300) NOT NULL COMMENT '文件名称',
`data` mediumblob NOT NULL COMMENT '原始文件',
`thumbnail` mediumblob COMMENT '缩略图',
`mime` varchar(200) DEFAULT NULL COMMENT '文件类型 Content Type',
`cooperation` mediumblob COMMENT '协作文件',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT COMMENT '文件';
-- ----------------------------
-- Table structure for uk_ad_position
@ -457,7 +470,7 @@ CREATE TABLE `uk_ad_position` (
`AREA` text COMMENT '分类描述',
`IMGURL` varchar(255) DEFAULT NULL COMMENT '图片URL',
`TIPTEXT` varchar(100) DEFAULT NULL COMMENT '提示文本',
`URL` varchar(255) DEFAULT NULL COMMENT '路径',
`URL` text DEFAULT NULL COMMENT '路径',
`CONTENT` text COMMENT '内容',
`WEIGHT` int(11) DEFAULT NULL COMMENT '权重',
`ADTYPE` varchar(50) DEFAULT NULL COMMENT '广告类型',
@ -498,7 +511,7 @@ CREATE TABLE `uk_agentservice` (
`lastmessage` datetime DEFAULT NULL COMMENT '最后一条消息时间',
`waittingtimestart` datetime DEFAULT NULL COMMENT '进入排队时间',
`lastgetmessage` datetime DEFAULT NULL COMMENT '坐席最后一条消息时间',
`lastmsg` varchar(100) DEFAULT '' COMMENT '最后一条消息内容',
`lastmsg` text COMMENT '最后一条消息内容',
`agentskill` varchar(100) DEFAULT '' COMMENT '技能组',
`create_time` datetime DEFAULT NULL COMMENT '创建时间',
`creater` varchar(255) DEFAULT NULL COMMENT '创建人',
@ -637,7 +650,7 @@ CREATE TABLE `uk_agentuser` (
`lastmessage` datetime DEFAULT NULL COMMENT '最后一条消息时间',
`waittingtimestart` datetime DEFAULT NULL COMMENT '进入队列时间',
`lastgetmessage` datetime DEFAULT NULL COMMENT '最后一条消息时间',
`lastmsg` varchar(100) DEFAULT '' COMMENT '最后一条消息',
`lastmsg` text COMMENT '最后一条消息',
`agentskill` varchar(100) DEFAULT '' COMMENT '技能组',
`create_time` datetime DEFAULT NULL COMMENT '创建时间',
`creater` varchar(255) DEFAULT NULL COMMENT '创建人',
@ -676,7 +689,7 @@ CREATE TABLE `uk_agentuser` (
`avgreplytime` int(11) DEFAULT '0' COMMENT '平均回复时长',
`sessionid` varchar(32) DEFAULT NULL COMMENT '会话ID',
`title` varchar(255) DEFAULT NULL COMMENT '标题',
`url` varchar(255) DEFAULT NULL COMMENT 'URL',
`url` text DEFAULT NULL COMMENT 'URL',
`traceid` varchar(32) DEFAULT NULL COMMENT '跟踪ID',
`agenttimeout` int(11) DEFAULT '0' COMMENT '坐席超时时长',
`agenttimeouttimes` int(11) DEFAULT '0' COMMENT '坐席超时次数',
@ -781,7 +794,7 @@ CREATE TABLE `uk_attachment_file` (
`organ` varchar(32) DEFAULT NULL COMMENT '组织机构ID',
`datastatus` tinyint(4) DEFAULT NULL COMMENT '数据状态（逻辑删除）',
`title` varchar(255) DEFAULT NULL COMMENT '标题',
`url` varchar(255) CHARACTER SET utf32 DEFAULT NULL COMMENT '地址',
`url` text CHARACTER SET utf32 DEFAULT NULL COMMENT '地址',
`updatetime` datetime DEFAULT NULL COMMENT '更新时间',
`filelength` int(11) DEFAULT NULL COMMENT '文件长度',
`filetype` varchar(255) DEFAULT NULL COMMENT '文件类型',
@ -1610,7 +1623,7 @@ CREATE TABLE `cs_contact_notes` (
`createtime` datetime NOT NULL COMMENT '创建时间',
`updatetime` datetime NOT NULL COMMENT '更新时间',
`category` varchar(200) DEFAULT NULL COMMENT '内容类型',
`content` varchar(1000) DEFAULT NULL COMMENT '内容',
`content` text COMMENT '内容',
`creater` varchar(32) DEFAULT NULL COMMENT '创建人',
`datastatus` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否已删除',
`agentuser` varchar(32) DEFAULT NULL COMMENT '在线访客记录ID',
@ -2112,7 +2125,7 @@ CREATE TABLE `uk_inviterecord` (
`responsetime` int(11) DEFAULT NULL COMMENT '响应时间',
`appid` varchar(32) DEFAULT NULL COMMENT 'SNSID',
`title` varchar(255) DEFAULT NULL COMMENT '标题',
`url` varchar(255) DEFAULT NULL COMMENT '地址',
`url` text DEFAULT NULL COMMENT '地址',
`traceid` varchar(32) DEFAULT NULL COMMENT '跟踪ID',
PRIMARY KEY (`id`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT COMMENT='邀请记录表';
@ -2481,7 +2494,7 @@ CREATE TABLE `uk_onlineuser` (
`keyword` varchar(100) DEFAULT NULL COMMENT '搜索引擎关键词',
`source` varchar(50) DEFAULT NULL COMMENT '来源',
`title` varchar(255) DEFAULT NULL COMMENT '标题',
`url` varchar(255) DEFAULT NULL COMMENT '来源URL',
`url` text DEFAULT NULL COMMENT '来源URL',
`useragent` text COMMENT 'UA',
`invitetimes` int(11) DEFAULT NULL COMMENT '要求次数',
`invitestatus` varchar(10) DEFAULT NULL COMMENT '邀请状态',
@ -2541,7 +2554,7 @@ CREATE TABLE `uk_onlineuser_his` (
`keyword` varchar(100) DEFAULT NULL COMMENT '搜索引擎关键词',
`source` varchar(50) DEFAULT NULL COMMENT '来源',
`title` varchar(255) DEFAULT NULL COMMENT '标题',
`url` varchar(255) DEFAULT NULL COMMENT '来源URL',
`url` text DEFAULT NULL COMMENT '来源URL',
`useragent` text COMMENT 'UA',
`invitetimes` int(11) DEFAULT NULL COMMENT '要求次数',
`invitestatus` varchar(10) DEFAULT NULL COMMENT '邀请状态',
@ -2914,7 +2927,7 @@ CREATE TABLE `uk_recentuser` (
`name` varchar(100) DEFAULT NULL COMMENT '名称',
`orgi` varchar(100) DEFAULT NULL COMMENT '租户ID',
`user_id` varchar(32) DEFAULT NULL COMMENT '用户ID',
`lastmsg` varchar(100) DEFAULT NULL COMMENT '最后一条消息',
`lastmsg` text COMMENT '最后一条消息',
`newmsg` int(11) DEFAULT NULL COMMENT '未读消息数量',
PRIMARY KEY (`id`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT COMMENT='公共已读消息';
@ -3475,7 +3488,7 @@ CREATE TABLE `uk_sysdic` (
`DICID` varchar(32) DEFAULT NULL COMMENT '目录ID',
`DEFAULTVALUE` tinyint(4) DEFAULT NULL COMMENT '默认值',
`DISCODE` tinyint(4) DEFAULT NULL COMMENT '编码',
`URL` varchar(255) DEFAULT NULL COMMENT '系统权限资源的URL',
`URL` text DEFAULT NULL COMMENT '系统权限资源的URL',
`MODULE` varchar(32) DEFAULT NULL COMMENT '权限资源所属模块',
`MLEVEL` varchar(32) DEFAULT NULL COMMENT '菜单级别（一级/二级）',
`RULES` varchar(100) DEFAULT NULL,
@ -7130,9 +7143,7 @@ INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce8b990057e', '在线坐
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce8e6a2057f', '全部坐席', 'pub', 'A08_A04_A02', NULL, 'auth', '402881ef612b1f5b01612cdd1e930570', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:41:56', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/service/user/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce964ae0580', '智能机器人', 'pub', 'A09_A01', NULL, 'auth', '402881ef612b1f5b01612cc602450546', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:28', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce996f80581', '语料库配置', 'pub', 'A09_A02', NULL, 'auth', '402881ef612b1f5b01612cc602450546', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:41', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, 'javascript:;', 'webim', '2', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce9d8150582', '机器人选项', 'pub', 'A09_A01_A01', NULL, 'auth', '402881ef612b1f5b01612ce964ae0580', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:58', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cea04810583', '对话测试', 'pub', 'A09_A01_A02', NULL, 'auth', '402881ef612b1f5b01612ce964ae0580', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:43:09', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/chat.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cea430f0584', '用户提问历史', 'pub', 'A09_A01_A03', NULL, 'auth', '402881ef612b1f5b01612ce964ae0580', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:43:25', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/history.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ce9d8150582', '机器人管理', 'pub', 'A09_A01_A01', NULL, 'auth', '402881ef612b1f5b01612ce964ae0580', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:42:58', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ceaff050587', '对话场景', 'pub', 'A09_A02_A03', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:44:13', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/scene.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ced9d5f0588', '知识维护', 'pub', 'A09_A02_A01', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:47:05', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/knowledge.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cedca5e0589', '词库配置', 'pub', 'A09_A02_A02', NULL, 'auth', '402881ef612b1f5b01612ce996f80581', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:47:16', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/xiaoe/words.html', 'webim', '3', NULL, 'left');
@ -7146,7 +7157,6 @@ INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cefb4120590', '语音留
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612ceffa060591', '漏话列表', 'pub', 'A10_A01_A06', NULL, 'auth', '402881ef612b1f5b01612cee4fbb058a', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:49:40', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/callcenter/misscall/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cf03d740592', '在线坐席', 'pub', 'A10_A02_A01', NULL, 'auth', '402881ef612b1f5b01612cee80ed058b', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:49:57', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/callcenter/online/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cf065f40593', '全部坐席', 'pub', 'A10_A02_A02', NULL, 'auth', '402881ef612b1f5b01612cee80ed058b', NULL, NULL, '&#x756e646566696e6564;', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:50:07', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/apps/callcenter/agents/index.html', 'webim', '3', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cf11a140594', '坐席工作台', 'pub', 'B01', NULL, 'auth', '402888815d2fe37f015d2fe75cc80002', NULL, NULL, '', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:50:53', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/agent/index.html', 'webim', '1', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881ef612b1f5b01612cf147810595', '系统管理', 'pub', 'B02', NULL, 'auth', '402888815d2fe37f015d2fe75cc80002', NULL, NULL, '<i class=\"layui-icon\" style=\"position: relative;\">&#xe631;</i>', NULL, NULL, '297e8c7b455798280145579c73e501c1', '2018-01-25 18:51:05', NULL, 0, 0, '402888815d2fe37f015d2fe75cc80002', 0, 0, '/admin/content.html', 'webim', '1', NULL, 'left');
INSERT INTO `uk_sysdic` VALUES ('402881fb61e49a9a0161e4a8a1260392', '过滤器类型', 'pub', 'com.dic.filter.modeltype', NULL, 'data', '0', '', NULL, NULL, NULL, NULL, '4028cac3614cd2f901614cf8be1f0324', '2018-03-02 11:01:52', NULL, 1, 0, NULL, 0, 0, NULL, NULL, NULL, NULL, NULL);
INSERT INTO `uk_sysdic` VALUES ('402881fb61e49a9a0161e4a925a20393', '过滤器取值方式', 'pub', 'com.dic.filter.convalue', NULL, 'data', '0', '', NULL, NULL, NULL, NULL, '4028cac3614cd2f901614cf8be1f0324', '2018-03-02 11:02:25', NULL, 1, 0, NULL, 0, 0, NULL, NULL, NULL, NULL, NULL);
@ -7752,7 +7762,7 @@ CREATE TABLE `uk_system_message` (
`SECLEV` varchar(50) DEFAULT NULL COMMENT '启用SSL',
`SSLPORT` varchar(50) DEFAULT NULL COMMENT 'SSL端口',
`ORGI` varchar(32) DEFAULT NULL COMMENT '租户ID',
`URL` varchar(255) DEFAULT NULL COMMENT 'URL',
`URL` text DEFAULT NULL COMMENT 'URL',
`smstype` varchar(32) DEFAULT NULL COMMENT '短信类型',
`APPKEY` varchar(200) DEFAULT NULL COMMENT 'APPKEY',
`APPSEC` varchar(200) DEFAULT NULL COMMENT 'APPSEC',
@ -7837,7 +7847,7 @@ CREATE TABLE `uk_systemconfig` (
-- Records of uk_systemconfig
-- ----------------------------
BEGIN;
INSERT INTO `uk_systemconfig` VALUES ('2c93809364e0a6d00164ef6722270582', NULL, '春松客服-全渠道智能客服', NULL, 'cskefu', NULL, NULL, NULL, NULL, 'www.chatopera.com', NULL, NULL, '4028cac3614cd2f901614cf8be1f0324', '2018-07-31 08:14:30', NULL, NULL, NULL, NULL, NULL, '01', 'info', 0, NULL, NULL, '', 0, 0, '', '', '', '', '', '', NULL, 0, 0, 0, 0, '', '', NULL, NULL, '', '', NULL, 0, 0, NULL, NULL, NULL, 0, '', NULL, 0, 0, '租户', 0, 0, NULL, NULL, NULL);
INSERT INTO `uk_systemconfig` VALUES ('2c93809364e0a6d00164ef6722270582', NULL, '春松客服-全渠道智能客服', NULL, 'cskefu', NULL, NULL, NULL, NULL, NULL, NULL, NULL, '4028cac3614cd2f901614cf8be1f0324', '2018-07-31 08:14:30', NULL, NULL, NULL, NULL, NULL, '01', 'info', 0, NULL, NULL, '', 0, 0, '', '', '', '', '', '', NULL, 0, 0, 0, 0, '', '', NULL, NULL, '', '', NULL, 0, 0, NULL, NULL, NULL, 0, '', NULL, 0, 0, '租户', 0, 0, NULL, NULL, NULL);
COMMIT;
-- ----------------------------
@ -8179,7 +8189,7 @@ CREATE TABLE `uk_userevent` (
`city` varchar(32) DEFAULT NULL COMMENT '城市',
`isp` varchar(32) DEFAULT NULL COMMENT '运营商',
`province` varchar(32) DEFAULT NULL COMMENT '省份',
`url` varchar(255) DEFAULT NULL COMMENT '接入URL',
`url` text DEFAULT NULL COMMENT '接入URL',
`sessionid` varchar(32) DEFAULT NULL COMMENT '会话ID',
`param` text COMMENT '请求参数',
`times` int(11) DEFAULT NULL COMMENT '访问次数',