https://github.com/chatopera/cskefu/issues/455 Fix session time period, upgrade chatopera sdk

contact-center/app/src/main/java/com/chatopera/cc/basic/Constants.java

@@ -131,6 +131,9 @@ public class Constants {
     public static final String AUDIT_AGENT_MESSAGE = "cskefu.agent.audit";
     // 机器人返回的结果数据来源为faq
     public final static String PROVIDER_FAQ = "faq";
+    public final static String PROVIDER_FEEDBACK = "feedback";
+    public final static String PROVIDER_FEEDBACK_EVAL_POSITIVE = "positive";
+    public final static String PROVIDER_FEEDBACK_EVAL_NEGATIVE = "negative";
 
     // Facebook OTN 发送
     public final static String INSTANT_MESSAGING_MQ_QUEUE_FACEBOOK_OTN = "cskefu.outbound.faceboot.otn";

contact-center/app/src/main/java/com/chatopera/cc/model/FbMessenger.java

@@ -16,11 +16,14 @@
 
 package com.chatopera.cc.model;
 
+import com.alibaba.fastjson.JSONObject;
+import org.apache.commons.lang.StringUtils;
 import org.hibernate.annotations.GenericGenerator;
 
 import javax.persistence.*;
 import java.io.Serializable;
 import java.util.Date;
+import java.util.Map;
 
 @Entity
 @Table(name = "cs_fb_messenger")
@@ -151,7 +154,23 @@ public class FbMessenger implements Serializable {
         return config;
     }
 
+    /**
+     * Get config as map object
+     *
+     * @return
+     */
+    public Map<String, String> parseConfigMap() {
+        Map<String, String> configMap = (Map<String, String>) JSONObject.parse(StringUtils.isNotBlank(getConfig()) ? getConfig() : "{}");
+        return configMap;
+    }
+
     public void setConfig(String config) {
         this.config = config;
     }
+
+    public <K, V> void setConfigMap(Map<K, V> config) {
+        String data = JSONObject.toJSONString(config);
+        this.config = data;
+    }
+
 }

contact-center/config/sql/cosinee-MySQL-slim.sql

@@ -529,7 +529,7 @@ CREATE TABLE `uk_agentservice` (
   `ipaddr` varchar(50) DEFAULT NULL COMMENT 'IP地址',
   `osname` varchar(100) DEFAULT NULL COMMENT '操作系统名称',
   `browser` varchar(100) DEFAULT NULL COMMENT '浏览器',
-  `sessiontimes` int(20) DEFAULT NULL COMMENT '会话时长',
+  `sessiontimes` bigint(64) DEFAULT NULL COMMENT '会话时长',
   `servicetime` datetime DEFAULT NULL COMMENT '服务时长',
   `region` varchar(255) DEFAULT NULL COMMENT '区域',
   `agentusername` varchar(50) DEFAULT NULL COMMENT '坐席用户名',
@@ -666,7 +666,7 @@ CREATE TABLE `uk_agentuser` (
   `ipaddr` varchar(50) DEFAULT NULL COMMENT 'IP地址',
   `osname` varchar(100) DEFAULT NULL COMMENT '操作系统名称',
   `browser` varchar(100) DEFAULT NULL COMMENT '浏览器',
-  `sessiontimes` int(20) DEFAULT NULL COMMENT '会话时长',
+  `sessiontimes` bigint(64) DEFAULT NULL COMMENT '会话时长',
   `servicetime` datetime DEFAULT NULL COMMENT '服务次数',
   `region` varchar(255) DEFAULT NULL COMMENT '地区',
   `agentservice` varchar(32) DEFAULT NULL COMMENT '服务ID',

contact-center/config/sql/upgrade/009.alter_uk_agentservice_sessiontimes.sql

@@ -0,0 +1,6 @@
+USE `cosinee`;
+-- -----------------
+-- prepare variables
+-- -----------------
+
+ALTER TABLE `uk_agentservice` MODIFY COLUMN  `sessiontimes` BIGINT(64) NULL DEFAULT NULL COMMENT '会话时长';

contact-center/config/sql/upgrade/009.alter_uk_agentuser_sessiontimes.sql

@@ -0,0 +1,6 @@
+USE `cosinee`;
+-- -----------------
+-- prepare variables
+-- -----------------
+
+ALTER TABLE `uk_agentuser` MODIFY COLUMN  `sessiontimes` BIGINT(64) NULL DEFAULT NULL COMMENT '会话时长';

contact-center/root/pom.xml

@@ -375,7 +375,7 @@
         <dependency>
             <groupId>com.chatopera.bot</groupId>
             <artifactId>sdk</artifactId>
-            <version>3.3.2</version>
+            <version>3.5.0</version>
         </dependency>
     </dependencies>
     <repositories>

public/plugins/chatbot/classes/ChatbotConstants.java

@@ -20,4 +20,6 @@ public class ChatbotConstants {
     public static final String THRESHOLD_FAQ_BEST_REPLY = "BOT_THRESHOLD_FAQ_BEST_REPLY";
     public static final String THRESHOLD_FAQ_SUGG_REPLY = "BOT_THRESHOLD_FAQ_SUGG_REPLY";
     public static final String DEFAULT_BOT_PROVIDER = "https://bot.chatopera.com";
+    public static final String PROVIDER_FEEDBACK_EVAL_POSITIVE_REPLY_PLACEHOLDER = "${evaluationYesReply}";
+    public static final String PROVIDER_FEEDBACK_EVAL_NEGATIVE_REPLY_PLACEHOLDER = "${evaluationNoReply}";
 }

public/plugins/chatbot/classes/ChatbotEventSubscription.java

@@ -17,10 +17,10 @@
 package com.chatopera.cc.plugins.chatbot;
 
 import com.chatopera.bot.exception.ChatbotException;
+import com.chatopera.bot.sdk.Response;
 import com.chatopera.cc.basic.Constants;
 import com.chatopera.cc.basic.MainContext;
 import com.chatopera.cc.cache.Cache;
-import com.chatopera.cc.controller.api.request.RestUtils;
 import com.chatopera.cc.model.Chatbot;
 import com.chatopera.cc.persistence.repository.AgentUserRepository;
 import com.chatopera.cc.persistence.repository.ChatMessageRepository;
@@ -105,21 +105,29 @@ public class ChatbotEventSubscription {
         // Get response from Conversational Engine.
         com.chatopera.bot.sdk.Chatbot bot = new com.chatopera.bot.sdk.Chatbot(
                 c.getClientId(), c.getSecret(), botServiceProvider);
-        JSONObject result = bot.conversation(
-                request.getUserid(), request.getMessage(), faqBestReplyThreshold, faqSuggReplyThreshold);
+
+
+        JSONObject body = new JSONObject();
+        body.put("fromUserId", request.getUserid());
+        body.put("textMessage", request.getMessage());
+        body.put("faqBestReplyThreshold", faqBestReplyThreshold);
+        body.put("faqSuggReplyThreshold", faqSuggReplyThreshold);
+        Response result = bot.command("POST", "/conversation/query", body);
 
         // parse response
         if (result != null) {
             logger.info("[chat] chat response {}", result.toString());
-            if (result.getInt(RestUtils.RESP_KEY_RC) == 0) {
+            if (result.getRc() == 0) {
                 // reply
-                JSONObject data = result.getJSONObject("data");
+                JSONObject data = (JSONObject) result.getData();
                 if (data.has("logic_is_fallback")) {
                     ChatMessage resp = creatChatMessage(request, c);
                     resp.setMessage(data.getString("string"));
                     ChatMessage respHelp = new ChatMessage();
                     JSONArray respParams = new JSONArray();
                     if (!StringUtils.equals(MainContext.ChannelType.WEBIM.toString(), c.getChannel())) {
+                        // 非 WEBIM 情况，比如 Facebook Messenger，使用下面的方法
+                        // 如果在更多渠道下，此处可能仅适应于 Messenger，那么宜将检测条件调整为 ChannelType.MESSENGER
                         if (data.getBoolean("logic_is_fallback")) {
                             if (!StringUtils.equals(Constants.CHATBOT_HUMAN_FIRST, c.getWorkmode())) {
                                 JSONArray faqReplies = data.getJSONArray("faq");
@@ -157,6 +165,20 @@ public class ChatbotEventSubscription {
                                 message.put("attachment", attachment);
                                 resp.setExpmsg(message.toString());
                             }
+                        } else if (StringUtils.equals(Constants.PROVIDER_FEEDBACK, data.getJSONObject("service").get("provider").toString())) {
+                            respHelp = null;
+                            // 反馈回复内容
+                            String sentiment = data.getJSONObject("service").get("sentiment").toString();
+                            if (StringUtils.equals(Constants.PROVIDER_FEEDBACK_EVAL_POSITIVE, sentiment)) {
+                                // 积极评价
+                                resp.setMessage(ChatbotConstants.PROVIDER_FEEDBACK_EVAL_POSITIVE_REPLY_PLACEHOLDER);
+                            } else if (StringUtils.equals(Constants.PROVIDER_FEEDBACK_EVAL_NEGATIVE, sentiment)) {
+                                // 消极评价
+                                resp.setMessage(ChatbotConstants.PROVIDER_FEEDBACK_EVAL_NEGATIVE_REPLY_PLACEHOLDER);
+                            } else {
+                                // no response
+                                resp.setMessage("${leaveMeAlone}");
+                            }
                         } else if (StringUtils.equals(Constants.PROVIDER_FAQ, data.getJSONObject("service").get("provider").toString())) {
                             if (data.has("params")) {
                                 resp.setMessage(data.getJSONArray("params").getJSONObject(0).getString("content"));
@@ -197,6 +219,7 @@ public class ChatbotEventSubscription {
                             }
                         }
                     } else {
+                        // 当前渠道为 WEBIM
                         if (data.getBoolean("logic_is_fallback")) {
                             // 兜底回复，检查FAQ
                             JSONArray faqReplies = data.getJSONArray("faq");
@@ -221,11 +244,13 @@ public class ChatbotEventSubscription {
 
                     // 更新聊天机器人累计值
                     updateAgentUserWithRespData(request.getUserid(), request.getOrgi(), data);
-                    // 保存并发送
 
+                    // 保存并发送
                     if (MainContext.ChannelType.WEBIM.toString().equals(resp.getChannel())) {
+                        // WEBIM 渠道
                         chatbotProxy.saveAndPublish(resp);
                     } else {
+                        // 其他渠道
                         chatMessageRes.save(resp);
                         if (respParams.length() > 0) {
                             for (int i = 0; i < respParams.length(); i++) {
@@ -244,7 +269,7 @@ public class ChatbotEventSubscription {
                 }
             }
         } else {
-            logger.warn("[chat] can not get expected response {}", result.toString());
+            logger.warn("[chat] can not get expected response rc {}, error {}", result.getRc(), result.getError());
         }
     }