diff --git a/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js b/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
index ee6d7ab8..24b22cca 100644
--- a/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
+++ b/contact-center/app/src/main/resources/static/js/CSKeFu_IM.v1.js
@@ -98,7 +98,6 @@ $(document).ready(function(){
 		}
 	}).on('audit_new', function(data){
 		// 会话监控：新建
-		console.log();
 		if(skills.indexOf(data.skill)>-1 && $('#customerChatAudit').length > 0 && customerChatAudit != null && customerChatAudit.$){
 			customerChatAudit.Proxy.newAgentUserService(data,"cca");
 			if(data.type == 'message'){
@@ -113,6 +112,7 @@ $(document).ready(function(){
 			}
 		}
 	}).on('end', function(data) {
+		console.warn(111111, data)
     	if($('#multiMediaDialogWin').length > 0){
     		if(multiMediaDialogWin.document.getElementById('agentusers') != null){
     			multiMediaDialogWin.Proxy.endAgentUserService(data);
diff --git a/contact-center/app/src/main/resources/static/js/cskefu.js b/contact-center/app/src/main/resources/static/js/cskefu.js
index e5a45d39..a0f17e02 100644
--- a/contact-center/app/src/main/resources/static/js/cskefu.js
+++ b/contact-center/app/src/main/resources/static/js/cskefu.js
@@ -344,18 +344,12 @@ function newMessageScorllBottom(type, msgType) {
 var Proxy = {
     newAgentUserService: function (data, type) {
         if ($('#tip_message_' + data.userid).length > 0) {
-            if (data.channel) {
-                var channel = data.channel;
-                switch (channel) {
-                    case 'weixin':
-                        $('#tip_icon_wenxin_' + data.userid).removeClass('ukefu-channel-icon-end').addClass("ukefu-channel-icon");
-                        break;
-                    case 'webim':
-                        $('#tip_icon_webim_' + data.userid).removeClass('ukefu-channel-icon-end').addClass("ukefu-channel-icon");
-                        break;
-                    case 'phone':
-                        $('#tip_icon_phone_' + data.userid).attr("src", "/images/phone-ico.png");
-                        break;
+            var channel = data.channeltype
+            if (channel) {
+                if (channel === 'phone') {
+                    $('#tip_icon_phone_' + data.userid).attr("src", "/images/phone-ico.png");
+                } else {
+                    $('#tip_icon_' +channel+ '_' + data.userid).removeClass('ukefu-channel-icon-end').addClass("ukefu-channel-icon");
                 }
             }
             $('#tip_message_' + data.userid).removeClass('bg-gray').addClass("bg-green").text('在线');
@@ -486,18 +480,12 @@ var Proxy = {
 
     endAgentUserService: function (data) {
         if ($('#tip_message_' + data.userid).length > 0) {
-            if (data.channel) {
-                var channel = data.channel;
-                switch (channel) {
-                    case 'weixin':
-                        $('#tip_icon_wenxin_' + data.userid).removeClass("ukefu-channel-icon").addClass('ukefu-channel-icon-end');
-                        break;
-                    case 'webim':
-                        $('#tip_icon_webim_' + data.userid).removeClass("ukefu-channel-icon").addClass('ukefu-channel-icon-end');
-                        break;
-                    case 'phone':
-                        $('#tip_icon_phone_' + data.userid).attr("src", "/images/cde-ico-gray.png");
-                        break;
+            var channel = data.channeltype;
+            if (channel) {
+                if (channel === 'phone') {
+                    $('#tip_icon_phone_' + data.userid).attr("src", "/images/cde-ico-gray.png");
+                } else {
+                    $('#tip_icon_'+ channel +'_' + data.userid).removeClass("ukefu-channel-icon").addClass('ukefu-channel-icon-end');
                 }
             }
             $('#tip_message_' + data.userid).removeClass("bg-green").addClass('bg-gray').text('离开');
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/agentusers.pug b/contact-center/app/src/main/resources/templates/apps/agent/agentusers.pug
index 3a7e108c..c049cc5b 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/agentusers.pug
+++ b/contact-center/app/src/main/resources/templates/apps/agent/agentusers.pug
@@ -39,34 +39,34 @@
                             img(src=(agentuser.headimgurl && agentuser.headimgurl != '' ? agentuser.headimgurl : '/images/im/user.png'), style="width:45px;height:45px;")
                             if agentuser.status && agentuser.status == 'end'
                                 if agentuser.channeltype && agentuser.channeltype == "weixin"
-                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "webim"
-                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "skype"
-                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "messenger"
-                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_messenger_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_messenger_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "phone"
-                                    img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_#{agentuser.userid}")
+                                    img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_" + agentuser.userid)
                             else
                                 if agentuser.channeltype && agentuser.channeltype == "weixin"
-                                    i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "webim"
-                                    i.kfont.ukefu-channel-icon(id="tip_icon_webim_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon(id="tip_icon_webim_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "skype"
-                                    i.csfont.ukefu-channel-icon(id="tip_icon_skype_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon(id="tip_icon_skype_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "messenger"
-                                    i.csfont.ukefu-channel-icon(id="tip_icon_messenger_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon(id="tip_icon_messenger_" + agentuser.userid)
                                         | 
                                 else if agentuser.channeltype && agentuser.channeltype == "phone"
-                                    img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_#{agentuser.userid}")
+                                    img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_" + agentuser.userid)
                             .dialog-info
                                 .address
                                     span(style="width:90px;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
@@ -74,9 +74,9 @@
                                 .news
                                     | #{pugHelper.formatDate('yyyy-MM-dd HH:mm:ss', agentuser.servicetime)}
                                     if agentuser.status && agentuser.status == 'end'
-                                        small.label.bg-gray.pull-right(id="tip_message_#{agentuser.userid}") 离开
+                                        small.label.bg-gray.pull-right(id="tip_message_" + agentuser.userid) 离开
                                     else
-                                        small.label.bg-green.pull-right(id="tip_message_#{agentuser.userid}") 在线
+                                        small.label.bg-green.pull-right(id="tip_message_" + agentuser.userid) 在线
                             .last-msg
-                                small.ukefu-badge.bg-red(id="last_msg_#{agentuser.userid}",style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
+                                small.ukefu-badge.bg-red(id="last_msg_" + agentuser.userid,style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
                                     | #{agentuser.tokenum ? agentuser.tokenum : 0}
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/index.pug b/contact-center/app/src/main/resources/templates/apps/agent/index.pug
index d4ad2bd0..f34751af 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/index.pug
+++ b/contact-center/app/src/main/resources/templates/apps/agent/index.pug
@@ -27,12 +27,12 @@ block content
             #agentusers.layui-side-scroll
                 include agentusers.pug
         #ukefu-chat-agent.layui-body.ukefu-chat-agent
-            //if curagentuser.channel == "phone"
+            //if curagentuser.channeltype == "phone"
             //    include mainagentuser_callout.pug
-            //else if curagentuser.channel == "skype"
+            //else if curagentuser.channeltype == "skype"
             //    include mainagentuser_skype.pug
             //else
-            if curagentuser.channel == "messenger"
+            if curagentuser.channeltype == "messenger"
                 include mainagentuser_messenger.pug
             else
                 include mainagentuser.pug
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.pug b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.pug
index 6966d777..b89e57be 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.pug
+++ b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser.pug
@@ -23,7 +23,7 @@ script(language='javascript').
                 div(style="width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
                     | #{curagentuser.username}（#{curagentuser.region}）
                 .ukefu-service-btn(style="float:right;")
-                    a(href="/agent/summary.html?userid=" + curagentuser.userid + "&agentserviceid=" + curagentuser.agentserviceid + "&agentuserid=" + curagentuser.id + "&channel=" + curagentuser.channel, data-toggle="ajax", data-width="950", data-height="450", title="记录服务小结")
+                    a(href="/agent/summary.html?userid=" + curagentuser.userid + "&agentserviceid=" + curagentuser.agentserviceid + "&agentuserid=" + curagentuser.id + "&channel=" + curagentuser.channeltype, data-toggle="ajax", data-width="950", data-height="450", title="记录服务小结")
                         button.layui-btn.layui-btn-small
                             i.kfont 
                             |  服务小结
@@ -230,9 +230,9 @@ script(language='javascript').
                                     div(style='float:right;')
                                         button.layui-btn.layui-btn-small.layui-btn-radius.layui-btn-danger(href='/agent/blacklist/add.html?userid=#{curagentuser.userid}&agentserviceid=#{curagentuser.agentserviceid}&agentuserid=#{curagentuser.id}&times=#{serviceCount ? serviceCount : 0}&chattime=#{(onlineUser && onlineUser.betweentime ? onlineUser.betweentime : 0)}', data-toggle='ajax', data-title='拉黑访客', data-width='900') 拉黑访客
                             .box-body(style='padding:0px 10px;position: relative;')
-                                if curagentuser.channel && curagentuser.channel == "webim"
+                                if curagentuser.channeltype && curagentuser.channeltype == "webim"
                                     include /apps/agent/channel/webim.pug
-                                //else if curagentuser.channel && curagentuser.channel == "skype"
+                                //else if curagentuser.channeltype && curagentuser.channeltype == "skype"
                                 //    include /apps/agent/channel/skype.pug
                                 if curagentuser.name
                                     ul.info-list
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_messenger.pug b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_messenger.pug
index 396765b4..659aea4d 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_messenger.pug
+++ b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_messenger.pug
@@ -24,7 +24,7 @@ script(language='javascript').
                 div(style="width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
                     | #{curagentuser.username}
                 .ukefu-service-btn(style="float:right;")
-                    a(href="/agent/summary.html?userid=" + curagentuser.userid + "&agentserviceid=" + curagentuser.agentserviceid + "&agentuserid=" + curagentuser.id + "&channel=" + curagentuser.channel, data-toggle="ajax", data-width="950", data-height="450", title="记录服务小结")
+                    a(href="/agent/summary.html?userid=" + curagentuser.userid + "&agentserviceid=" + curagentuser.agentserviceid + "&agentuserid=" + curagentuser.id + "&channel=" + curagentuser.channeltype, data-toggle="ajax", data-width="950", data-height="450", title="记录服务小结")
                         button.layui-btn.layui-btn-small
                             i.kfont 
                             |  服务小结
@@ -232,11 +232,11 @@ script(language='javascript').
                                     div(style='float:right;')
                                         button.layui-btn.layui-btn-small.layui-btn-radius.layui-btn-danger(href='/agent/blacklist/add.html?userid=#{curagentuser.userid}&agentserviceid=#{curagentuser.agentserviceid}&agentuserid=#{curagentuser.id}&times=#{serviceCount ? serviceCount : 0}&chattime=#{(onlineUser && onlineUser.betweentime ? onlineUser.betweentime : 0)}', data-toggle='ajax', data-title='拉黑访客', data-width='900') 拉黑访客
                             .box-body(style='padding:0px 10px;position: relative;')
-                                if curagentuser.channel && curagentuser.channel == "webim"
+                                if curagentuser.channeltype && curagentuser.channeltype == "webim"
                                     include /apps/agent/channel/webim.pug
-                                else if curagentuser.channel && curagentuser.channel == "messenger"
+                                else if curagentuser.channeltype && curagentuser.channeltype == "messenger"
                                     include /apps/agent/channel/messenger.pug
-                                //else if curagentuser.channel && curagentuser.channel == "skype"
+                                //else if curagentuser.channeltype && curagentuser.channeltype == "skype"
                                 //    include /apps/agent/channel/skype.pug
                                 if curagentuser.name
                                     ul.info-list
diff --git a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_skype.pug b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_skype.pug
index cdcacfdc..bd619f9f 100644
--- a/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_skype.pug
+++ b/contact-center/app/src/main/resources/templates/apps/agent/mainagentuser_skype.pug
@@ -31,7 +31,7 @@ body
                 // word-break: break-all;">
                 //             ${curagentuser.username!''}<#if curagentuser.region??>  （ ${curagentuser.region!''} </#if></div>
                 //             <div style="float:right;" class="ukefu-service-btn">
-                //                 <a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}&channel=${curagentuser.channel}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe65c;</i> 服务小结</button></a>
+                //                 <a href="/agent/summary.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}&channel=${curagentuser.channeltype}" data-toggle="ajax" data-width="950" data-height="450" title="记录服务小结"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe65c;</i> 服务小结</button></a>
                 //                 <a href="/agent/transfer.html?userid=${curagentuser.userid!''}&agentserviceid=${curagentuser.agentserviceid!''}&agentuserid=${curagentuser.id}" data-toggle="ajax" data-width="750" data-height="550" title="选择转接对象"><button class="layui-btn layui-btn-small"><i class="kfont">&#xe7be;</i> 转接坐席</button></a>
                 //                 <a href="/agent/end.html?id=${curagentuser.id!''}" data-toggle="tip" data-title="请确认是否关闭和用户“${curagentuser.username!''}”的对话？"><button class="layui-btn layui-btn-small layui-btn-danger"><i class="kfont">&#xe621;</i> 结束对话</button></a>
                 //             </div>
@@ -193,11 +193,11 @@ body
 div(style='float:right;')
     button.layui-btn.layui-btn-small.layui-btn-radius.layui-btn-danger(href='/agent/blacklist/add.html?userid=${curagentuser.userid!\'\'}&agentserviceid=${curagentuser.agentserviceid!\'\'}&agentuserid=${curagentuser.id}&times=${serviceCount!0}&chattime=<#if onlineUser?? && onlineUser.betweentime??>${onlineUser.betweentime}<#else>0</#if>', data-toggle='ajax', data-title='拉黑访客', data-width='900') 拉黑访客
 .box-body(style='padding:0px 10px;position: relative;')
-    //                              <#if curagentuser.channel?? && curagentuser.channel == "webim">
+    //                              <#if curagentuser.channeltype?? && curagentuser.channeltype == "webim">
     //                                 <#include "/apps/agent/channel/webim.html">
-    //                              <#elseif curagentuser.channel?? && curagentuser.channel == "weixin">
+    //                              <#elseif curagentuser.channeltype?? && curagentuser.channeltype == "weixin">
     //                                 <#include "/apps/agent/channel/weixin.html">
-    //                              <#elseif curagentuser.channel?? && curagentuser.channel == "skype">
+    //                              <#elseif curagentuser.channeltype?? && curagentuser.channeltype == "skype">
     //                                 <#include "/apps/agent/channel/skype.html">
     //                              </#if>
     //                             <#if curagentuser.name??>
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/agentusers.pug b/contact-center/app/src/main/resources/templates/apps/cca/agentusers.pug
index a3148cc8..d36e4b79 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/agentusers.pug
+++ b/contact-center/app/src/main/resources/templates/apps/cca/agentusers.pug
@@ -40,34 +40,34 @@
                             img(src=(agentuser.headimgurl && agentuser.headimgurl != '' ? agentuser.headimgurl : '/images/im/user.png'), style="width:45px;height:45px;")
                             if agentuser.status && agentuser.status == 'end'
                                 if agentuser.channeltype && agentuser.channeltype == "weixin"
-                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_" + agentuser.userid)
                                         | &#xe64d;
                                 else if agentuser.channeltype && agentuser.channeltype == "webim"
-                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_" + agentuser.userid)
                                         | &#xe60d;
                                 else if agentuser.channeltype && agentuser.channeltype == "skype"
-                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_" + agentuser.userid)
                                         | &#59404;
                                 else if agentuser.channeltype && agentuser.channeltype == "messenger"
-                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_messenger_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon-end(id="tip_icon_messenger_" + agentuser.userid)
                                         | &#xec11;
                                 else if agentuser.channeltype && agentuser.channeltype == "phone"
-                                    img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_#{agentuser.userid}")
+                                    img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_" + agentuser.userid)
                             else
                                 if agentuser.channeltype && agentuser.channeltype == "weixin"
-                                    i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_" + agentuser.userid)
                                         | &#xe64d;
                                 else if agentuser.channeltype && agentuser.channeltype == "webim"
-                                    i.kfont.ukefu-channel-icon(id="tip_icon_webim_#{agentuser.userid}")
+                                    i.kfont.ukefu-channel-icon(id="tip_icon_webim_" + agentuser.userid)
                                         | &#xe60d;
                                 else if agentuser.channeltype && agentuser.channeltype == "skype"
-                                    i.csfont.ukefu-channel-icon(id="tip_icon_skype_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon(id="tip_icon_skype_" + agentuser.userid)
                                         | &#59404;
                                 else if agentuser.channeltype && agentuser.channeltype == "messenger"
-                                    i.csfont.ukefu-channel-icon(id="tip_icon_messenger_#{agentuser.userid}")
+                                    i.csfont.ukefu-channel-icon(id="tip_icon_messenger_" + agentuser.userid)
                                         | &#xec11;
                                 else if agentuser.channeltype && agentuser.channeltype == "phone"
-                                    img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_#{agentuser.userid}")
+                                    img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_" + agentuser.userid)
                             .dialog-info
                                 .address
                                     span(style="width:90px;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
@@ -75,11 +75,11 @@
                                 .news
                                     | #{pugHelper.formatDate('yyyy-MM-dd HH:mm:ss', agentuser.servicetime)}
                                     if agentuser.status && agentuser.status == 'end'
-                                        small.label.bg-gray.pull-right(id="tip_message_#{agentuser.userid}") 离开
+                                        small.label.bg-gray.pull-right(id="tip_message_" + agentuser.userid) 离开
                                     else
-                                        small.label.bg-green.pull-right(id="tip_message_#{agentuser.userid}") 在线
+                                        small.label.bg-green.pull-right(id="tip_message_" + agentuser.userid) 在线
                             .last-msg
-                                small.ukefu-badge.bg-red(id="last_msg_#{agentuser.userid}",style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
+                                small.ukefu-badge.bg-red(id="last_msg_" + agentuser.userid,style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
                                     | #{agentuser.tokenum ? agentuser.tokenum : 0}
 script(src='/js/CSKeFu_Rest_Request.v1.js')
 script.
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/chatusers.pug b/contact-center/app/src/main/resources/templates/apps/cca/chatusers.pug
index c15ae23c..a09d6fc8 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/chatusers.pug
+++ b/contact-center/app/src/main/resources/templates/apps/cca/chatusers.pug
@@ -20,28 +20,28 @@ if agentUserList
                 img(src=(agentuser.headimgurl && agentuser.headimgurl != '' ? agentuser.headimgurl : '/images/im/user.png'), style="width:45px;height:45px;")
                 if agentuser.status && agentuser.status == 'end'
                     if agentuser.channeltype && agentuser.channeltype == "weixin"
-                        i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_#{agentuser.userid}")
+                        i.kfont.ukefu-channel-icon-end(id="tip_icon_wenxin_" + agentuser.userid)
                             | &#xe64d;
                     else if agentuser.channeltype && agentuser.channeltype == "webim"
-                        i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_#{agentuser.userid}")
+                        i.kfont.ukefu-channel-icon-end(id="tip_icon_webim_" + agentuser.userid)
                             | &#xe60d;
                     else if agentuser.channeltype && agentuser.channeltype == "skype"
-                        i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_#{agentuser.userid}")
+                        i.csfont.ukefu-channel-icon-end(id="tip_icon_skype_" + agentuser.userid)
                             | &#59404;
                     else if agentuser.channeltype && agentuser.channeltype == "phone"
-                        img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_#{agentuser.userid}")
+                        img.ukefu-channel-image(src="/images/cde-ico-gray.png", id="tip_icon_phone_" + agentuser.userid)
                 else
                     if agentuser.channeltype && agentuser.channeltype == "weixin"
-                        i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_#{agentuser.userid}")
+                        i.kfont.ukefu-channel-icon(id="tip_icon_wenxin_" + agentuser.userid)
                             | &#xe64d;
                     else if agentuser.channeltype && agentuser.channeltype == "webim"
-                        i.kfont.ukefu-channel-icon(id="tip_icon_webim_#{agentuser.userid}")
+                        i.kfont.ukefu-channel-icon(id="tip_icon_webim_" + agentuser.userid)
                             | &#xe60d;
                     else if agentuser.channeltype && agentuser.channeltype == "skype"
-                        i.csfont.ukefu-channel-icon(id="tip_icon_skype_#{agentuser.userid}")
+                        i.csfont.ukefu-channel-icon(id="tip_icon_skype_" + agentuser.userid)
                             | &#59404;
                     else if agentuser.channeltype && agentuser.channeltype == "phone"
-                        img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_#{agentuser.userid}")
+                        img.ukefu-channel-image(src="/images/phone-ico.png", id="tip_icon_phone_" + agentuser.userid)
                 .dialog-info
                     .address
                         span(style="width:90px;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
@@ -49,9 +49,9 @@ if agentUserList
                     .news
                         | #{pugHelper.formatDate('yyyy-MM-dd HH:mm:ss', agentuser.servicetime)}
                         if agentuser.status && agentuser.status == 'end'
-                            small.label.bg-gray.pull-right(id="tip_message_#{agentuser.userid}") 离开
+                            small.label.bg-gray.pull-right(id="tip_message_" + agentuser.userid) 离开
                         else
-                            small.label.bg-green.pull-right(id="tip_message_#{agentuser.userid}") 在线
+                            small.label.bg-green.pull-right(id="tip_message_" + agentuser.userid) 在线
                 .last-msg
-                    small.ukefu-badge.bg-red(id="last_msg_#{agentuser.userid}",style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
+                    small.ukefu-badge.bg-red(id="last_msg_" + agentuser.userid,style="#{(agentuser.tokenum == 0 || (curagentuser && curagentuser.id == agentuser.id)) ? 'display:none' : ''}")
                         | #{agentuser.tokenum ? agentuser.tokenum : 0}
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/index.pug b/contact-center/app/src/main/resources/templates/apps/cca/index.pug
index cd5ede6b..6e9a5026 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/index.pug
+++ b/contact-center/app/src/main/resources/templates/apps/cca/index.pug
@@ -27,9 +27,9 @@ block content
                 #agentuserscca.layui-side-scroll
                     include agentusers.pug
             #ukefu-chat-agent.layui-body.ukefu-chat-agent
-                //if curagentuser.channel == "phone"
+                //if curagentuser.channeltype == "phone"
                 //    include mainagentuser_callout.pug
-                //else if curagentuser.channel == "skype"
+                //else if curagentuser.channeltype == "skype"
                 //    include mainagentuser_skype.pug
                 //else
                 include mainagentuser.pug
diff --git a/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.pug b/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.pug
index 22016cfd..7dcb100f 100644
--- a/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.pug
+++ b/contact-center/app/src/main/resources/templates/apps/cca/mainagentuser.pug
@@ -20,7 +20,7 @@ script(language='javascript').
         h1.site-h1
             if curagentuser
                 div(style="width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;word-wrap: break-word;word-break: break-all;")
-                    | #{curagentuser.username} #{curagentuser.channel != "messenger" ? "（" + curagentuser.region + "）" : ""}
+                    | #{curagentuser.username} #{curagentuser.channeltype != "messenger" ? "（" + curagentuser.region + "）" : ""}
                 .ukefu-service-btn(style="float:right;")
                     a(href="/apps/cca/transfer.html?userid=" + curagentuser.userid + "&agentserviceid=" + curagentuser.agentserviceid + "&agentuserid=" + curagentuser.id + "&agentnoid=" + curagentuser.agentno, data-toggle="ajax", data-width="750", data-height="550", title="选择转接对象")
                         button.layui-btn.layui-btn-small
@@ -232,11 +232,11 @@ script(language='javascript').
                                             button.layui-btn.layui-btn-small.layui-btn-radius.layui-btn-danger(href='/agent/blacklist/add.html?userid=#{curagentuser.userid}&agentserviceid=#{curagentuser.agentserviceid}&agentuserid=#{curagentuser.id}&times=#{serviceCount ? serviceCount : 0}&chattime=#{(onlineUser && onlineUser.betweentime ? onlineUser.betweentime : 0)}', data-toggle='ajax', data-title='拉黑访客', data-width='900') 拉黑访客
 
                             .box-body(style='padding:0px 10px;position: relative;')
-                                if curagentuser.channel && curagentuser.channel == "webim"
+                                if curagentuser.channeltype && curagentuser.channeltype == "webim"
                                     include /apps/agent/channel/webim.pug
-                                else if curagentuser.channel && curagentuser.channel == "messenger"
+                                else if curagentuser.channeltype && curagentuser.channeltype == "messenger"
                                     include /apps/agent/channel/messenger.pug
-                                //else if curagentuser.channel && curagentuser.channel == "skype"
+                                //else if curagentuser.channeltype && curagentuser.channeltype == "skype"
                                                     //    include /apps/agent/channel/skype.pug
                                 if curagentuser.name
                                     ul.info-list