diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterBlackController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterBlackController.java
index 3e6049c3..77d3da09 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterBlackController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterBlackController.java
@@ -1,106 +1,106 @@
-/*
- * Copyright (C) 2017 优客服-多渠道客服系统
- * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
- *
- * Licensed under the Apache License, Version 2.0 (the "License");
- * you may not use this file except in compliance with the License.
- * You may obtain a copy of the License at
- *
- * http://www.apache.org/licenses/LICENSE-2.0
- *
- * Unless required by applicable law or agreed to in writing, software
- * distributed under the License is distributed on an "AS IS" BASIS,
- * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
- * See the License for the specific language governing permissions and
- * limitations under the License.
- */
-package com.chatopera.cc.controller.admin.callcenter;
-
-import com.chatopera.cc.basic.MainContext;
-import com.chatopera.cc.controller.Handler;
-import com.chatopera.cc.model.BlackEntity;
-import com.chatopera.cc.persistence.repository.BlackListRepository;
-import com.chatopera.cc.util.Menu;
-import org.apache.commons.lang.StringUtils;
-import org.springframework.beans.factory.annotation.Autowired;
-import org.springframework.stereotype.Controller;
-import org.springframework.ui.ModelMap;
-import org.springframework.web.bind.annotation.RequestMapping;
-import org.springframework.web.servlet.ModelAndView;
-
-import javax.servlet.http.HttpServletRequest;
-import javax.validation.Valid;
-
-@Controller
-@RequestMapping("/admin/callcenter")
-public class CallCenterBlackController extends Handler{
-	
-	@Autowired
-	private BlackListRepository blackRes ;
-	
-	@RequestMapping(value = "/black")
-    @Menu(type = "callcenter" , subtype = "callcenterblack" , access = false , admin = true)
-    public ModelAndView black(ModelMap map , HttpServletRequest request , @Valid String hostid) {
-		map.addAttribute("blackList" , blackRes.findByOrgi(super.getOrgi(request)));
-		return request(super.createRequestPageTempletResponse("/admin/callcenter/black/index"));
-    }
-	
-	@RequestMapping(value = "/black/add")
-    @Menu(type = "callcenter" , subtype = "black" , access = false , admin = true)
-    public ModelAndView blackadd(ModelMap map , HttpServletRequest request , @Valid String hostid) {
-    	return request(super.createRequestPageTempletResponse("/admin/callcenter/black/add"));
-    }
-	
-	@RequestMapping(value = "/black/save")
-    @Menu(type = "callcenter" , subtype = "black" , access = false , admin = true)
-    public ModelAndView blacksave(ModelMap map , HttpServletRequest request , @Valid String phones) {
-		if(!StringUtils.isBlank(phones)){
-			String[] ps = phones.split("[ ,，\t\n]") ;
-			for(String ph : ps){
-				if(ph.length() >= 3){
-					int count = blackRes.countByPhoneAndOrgi(ph.trim(), super.getOrgi(request)) ;
-					if(count == 0){
-						BlackEntity be = new BlackEntity();
-						be.setPhone(ph.trim());
-						be.setChannel(MainContext.ChannelType.PHONE.toString());
-						be.setOrgi(super.getOrgi(request));
-						be.setCreater(super.getUser(request).getId());
-						blackRes.save(be) ;
-					}
-				}
-			}
-		}
-		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
-    }
-	
-	@RequestMapping(value = "/black/edit")
-    @Menu(type = "callcenter" , subtype = "black" , access = false , admin = true)
-    public ModelAndView blackedit(ModelMap map , HttpServletRequest request , @Valid String id) {
-		map.addAttribute("black" , blackRes.findByIdAndOrgi(id, super.getOrgi(request)));
-    	return request(super.createRequestPageTempletResponse("/admin/callcenter/black/edit"));
-    }
-	
-	@RequestMapping(value = "/black/update")
-    @Menu(type = "callcenter" , subtype = "black" , access = false , admin = true)
-    public ModelAndView pbxhostupdate(ModelMap map , HttpServletRequest request , @Valid BlackEntity black) {
-		if(!StringUtils.isBlank(black.getId())){
-			BlackEntity oldBlack = blackRes.findByIdAndOrgi(black.getId(), super.getOrgi(request)) ;
-			if(oldBlack!=null){
-				oldBlack.setPhone(black.getPhone());
-				oldBlack.setChannel(MainContext.ChannelType.PHONE.toString());
-				oldBlack.setOrgi(super.getOrgi(request));
-				blackRes.save(oldBlack);
-			}
-		}
-		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
-    }
-	
-	@RequestMapping(value = "/black/delete")
-    @Menu(type = "callcenter" , subtype = "black" , access = false , admin = true)
-    public ModelAndView blackdelete(ModelMap map , HttpServletRequest request , @Valid String id) {
-		if(!StringUtils.isBlank(id)){
-			blackRes.delete(id);
-		}
-		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
-    }
-}
+/*
+ * Copyright (C) 2017 优客服-多渠道客服系统
+ * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+package com.chatopera.cc.controller.admin.callcenter;
+
+import com.chatopera.cc.basic.MainContext;
+import com.chatopera.cc.controller.Handler;
+import com.chatopera.cc.model.BlackEntity;
+import com.chatopera.cc.persistence.repository.BlackListRepository;
+import com.chatopera.cc.util.Menu;
+import org.apache.commons.lang.StringUtils;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Controller;
+import org.springframework.ui.ModelMap;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.servlet.ModelAndView;
+
+import javax.servlet.http.HttpServletRequest;
+import javax.validation.Valid;
+
+@Controller
+@RequestMapping("/admin/callcenter")
+public class CallCenterBlackController extends Handler{
+
+	@Autowired
+	private BlackListRepository blackRes ;
+
+	@RequestMapping(value = "/black")
+	@Menu(type = "callcenter", subtype = "callcenterblack", admin = true)
+    public ModelAndView black(ModelMap map , HttpServletRequest request , @Valid String hostid) {
+		map.addAttribute("blackList" , blackRes.findByOrgi(super.getOrgi(request)));
+		return request(super.createRequestPageTempletResponse("/admin/callcenter/black/index"));
+    }
+
+	@RequestMapping(value = "/black/add")
+	@Menu(type = "callcenter", subtype = "black", admin = true)
+    public ModelAndView blackadd(ModelMap map , HttpServletRequest request , @Valid String hostid) {
+    	return request(super.createRequestPageTempletResponse("/admin/callcenter/black/add"));
+    }
+
+	@RequestMapping(value = "/black/save")
+	@Menu(type = "callcenter", subtype = "black", admin = true)
+    public ModelAndView blacksave(ModelMap map , HttpServletRequest request , @Valid String phones) {
+		if(!StringUtils.isBlank(phones)){
+			String[] ps = phones.split("[ ,，\t\n]") ;
+			for(String ph : ps){
+				if(ph.length() >= 3){
+					int count = blackRes.countByPhoneAndOrgi(ph.trim(), super.getOrgi(request)) ;
+					if(count == 0){
+						BlackEntity be = new BlackEntity();
+						be.setPhone(ph.trim());
+						be.setChannel(MainContext.ChannelType.PHONE.toString());
+						be.setOrgi(super.getOrgi(request));
+						be.setCreater(super.getUser(request).getId());
+						blackRes.save(be) ;
+					}
+				}
+			}
+		}
+		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
+    }
+
+	@RequestMapping(value = "/black/edit")
+	@Menu(type = "callcenter", subtype = "black", admin = true)
+    public ModelAndView blackedit(ModelMap map , HttpServletRequest request , @Valid String id) {
+		map.addAttribute("black" , blackRes.findByIdAndOrgi(id, super.getOrgi(request)));
+    	return request(super.createRequestPageTempletResponse("/admin/callcenter/black/edit"));
+    }
+
+	@RequestMapping(value = "/black/update")
+	@Menu(type = "callcenter", subtype = "black", admin = true)
+    public ModelAndView pbxhostupdate(ModelMap map , HttpServletRequest request , @Valid BlackEntity black) {
+		if(!StringUtils.isBlank(black.getId())){
+			BlackEntity oldBlack = blackRes.findByIdAndOrgi(black.getId(), super.getOrgi(request)) ;
+			if(oldBlack!=null){
+				oldBlack.setPhone(black.getPhone());
+				oldBlack.setChannel(MainContext.ChannelType.PHONE.toString());
+				oldBlack.setOrgi(super.getOrgi(request));
+				blackRes.save(oldBlack);
+			}
+		}
+		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
+    }
+
+	@RequestMapping(value = "/black/delete")
+	@Menu(type = "callcenter", subtype = "black", admin = true)
+    public ModelAndView blackdelete(ModelMap map , HttpServletRequest request , @Valid String id) {
+		if(!StringUtils.isBlank(id)){
+			blackRes.delete(id);
+		}
+		return request(super.createRequestPageTempletResponse("redirect:/admin/callcenter/black.html"));
+    }
+}
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterMediaController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterMediaController.java
index 026e3ec1..6f3cfd60 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterMediaController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/callcenter/CallCenterMediaController.java
@@ -158,7 +158,7 @@ public class CallCenterMediaController extends Handler {
     }
 
     @RequestMapping(value = "/play")
-    @Menu(type = "callcenter", subtype = "play", access = false)
+    @Menu(type = "callcenter", subtype = "play")
     public ModelAndView play(ModelMap map, HttpServletRequest request, @Valid final String id) {
         map.addAttribute("media", mediaRes.findByIdAndOrgi(id, super.getOrgi(request)));
         return request(super.createRequestPageTempletResponse("/admin/callcenter/media/play"));
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/system/TemplateController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/system/TemplateController.java
index 9da4fa64..538c3f77 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/system/TemplateController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/admin/system/TemplateController.java
@@ -58,31 +58,30 @@ public class TemplateController extends Handler {
     private final Cache cache;
 
     @RequestMapping("/index")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
-    public ModelAndView index(ModelMap map, HttpServletRequest request) {
+    @Menu(type = "admin", subtype = "template", admin = true)
+    public ModelAndView index(ModelMap map) {
         map.addAttribute("sysDicList", Dict.getInstance().getDic(Constants.CSKEFU_SYSTEM_DIC));
         return request(super.createAdminTempletResponse("/admin/system/template/index"));
     }
 
     @RequestMapping("/expall")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
-    public void expall(ModelMap map, HttpServletRequest request, HttpServletResponse response) throws Exception {
+    @Menu(type = "admin", subtype = "template", admin = true)
+    public void expall(HttpServletRequest request, HttpServletResponse response) throws Exception {
         List<Template> templateList = templateRes.findByOrgi(super.getOrgi(request));
         response.setHeader("content-disposition", "attachment;filename=UCKeFu-Template-Export-" + new SimpleDateFormat("yyyy-MM-dd").format(new Date()) + ".data");
         response.getOutputStream().write(MainUtils.toBytes(templateList));
-        return;
     }
 
     @RequestMapping("/imp")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
-    public ModelAndView imp(ModelMap map, HttpServletRequest request) {
+    @Menu(type = "admin", subtype = "template", admin = true)
+    public ModelAndView imp() {
         return request(super.createRequestPageTempletResponse("/admin/system/template/imp"));
     }
 
     @SuppressWarnings("unchecked")
     @RequestMapping("/impsave")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
-    public ModelAndView impsave(ModelMap map, HttpServletRequest request, @RequestParam(value = "dataFile", required = false) MultipartFile dataFile) throws Exception {
+    @Menu(type = "admin", subtype = "template", admin = true)
+    public ModelAndView impsave(@RequestParam(value = "dataFile", required = false) MultipartFile dataFile) throws Exception {
         if (dataFile != null && dataFile.getSize() > 0) {
             List<Template> templateList = (List<Template>) MainUtils.toObject(dataFile.getBytes());
             if (templateList != null && templateList.size() > 0) {
@@ -96,7 +95,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/list")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView list(ModelMap map, HttpServletRequest request, @Valid String type) {
         map.addAttribute("sysDic", dicRes.findById(type));
         map.addAttribute("templateList", templateRes.findByTemplettypeAndOrgi(type, super.getOrgi(request)));
@@ -104,14 +103,14 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/add")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
-    public ModelAndView add(ModelMap map, HttpServletRequest request, @Valid String type) {
+    @Menu(type = "admin", subtype = "template", admin = true)
+    public ModelAndView add(ModelMap map, @Valid String type) {
         map.addAttribute("sysDic", dicRes.findById(type));
         return request(super.createRequestPageTempletResponse("/admin/system/template/add"));
     }
 
     @RequestMapping("/save")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView save(HttpServletRequest request, @Valid Template template) {
         template.setOrgi(super.getOrgi(request));
         template.setCreatetime(new Date());
@@ -127,7 +126,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/edit")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView edit(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String type) {
         map.addAttribute("sysDic", dicRes.findById(type));
         map.addAttribute("template", templateRes.findByIdAndOrgi(id, super.getOrgi(request)));
@@ -135,7 +134,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/update")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView update(HttpServletRequest request, @Valid Template template) {
         Template oldTemplate = templateRes.findByIdAndOrgi(template.getId(), super.getOrgi(request));
         if (oldTemplate != null) {
@@ -157,7 +156,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/code")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView code(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String type) {
         map.addAttribute("sysDic", dicRes.findById(type));
         map.addAttribute("template", templateRes.findByIdAndOrgi(id, super.getOrgi(request)));
@@ -165,7 +164,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/codesave")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView codesave(HttpServletRequest request, @Valid Template template) {
         Template oldTemplate = templateRes.findByIdAndOrgi(template.getId(), super.getOrgi(request));
         if (oldTemplate != null) {
@@ -179,7 +178,7 @@ public class TemplateController extends Handler {
     }
 
     @RequestMapping("/delete")
-    @Menu(type = "admin", subtype = "template", access = false, admin = true)
+    @Menu(type = "admin", subtype = "template", admin = true)
     public ModelAndView delete(HttpServletRequest request, @Valid Template template) {
         templateRes.delete(template);
         cache.deleteSystembyIdAndOrgi(template.getId(), super.getOrgi(request));
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentQualityController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentQualityController.java
index eacf846c..b9cc677f 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentQualityController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/AgentQualityController.java
@@ -1,131 +1,131 @@
-/*
- * Copyright (C) 2017 优客服-多渠道客服系统
- * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
- *
- * Licensed under the Apache License, Version 2.0 (the "License");
- * you may not use this file except in compliance with the License.
- * You may obtain a copy of the License at
- *
- * http://www.apache.org/licenses/LICENSE-2.0
- *
- * Unless required by applicable law or agreed to in writing, software
- * distributed under the License is distributed on an "AS IS" BASIS,
- * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
- * See the License for the specific language governing permissions and
- * limitations under the License.
- */
-
-package com.chatopera.cc.controller.apps;
-
-import com.chatopera.cc.acd.ACDPolicyService;
-import com.chatopera.cc.basic.MainContext;
-import com.chatopera.cc.cache.Cache;
-import com.chatopera.cc.controller.Handler;
-import com.chatopera.cc.model.Quality;
-import com.chatopera.cc.model.QualityRequest;
-import com.chatopera.cc.model.SessionConfig;
-import com.chatopera.cc.model.Tag;
-import com.chatopera.cc.persistence.repository.QualityRepository;
-import com.chatopera.cc.persistence.repository.SessionConfigRepository;
-import com.chatopera.cc.persistence.repository.TagRepository;
-import com.chatopera.cc.util.Menu;
-import org.springframework.beans.factory.annotation.Autowired;
-import org.springframework.stereotype.Controller;
-import org.springframework.ui.ModelMap;
-import org.springframework.web.bind.annotation.RequestMapping;
-import org.springframework.web.servlet.ModelAndView;
-
-import javax.servlet.http.HttpServletRequest;
-import javax.validation.Valid;
-import java.util.ArrayList;
-import java.util.List;
-
-@Controller
-@RequestMapping("/apps/quality")
-public class AgentQualityController extends Handler {
-
-    @Autowired
-    private ACDPolicyService acdPolicyService;
-
-    @Autowired
-    private QualityRepository qualityRes;
-
-    @Autowired
-    private SessionConfigRepository sessionConfigRes;
-
-    @Autowired
-    private TagRepository tagRes;
-
-    @Autowired
-    private Cache cache;
-
-    @RequestMapping(value = "/index")
-    @Menu(type = "agent", subtype = "quality", access = false)
-    public ModelAndView index(ModelMap map, HttpServletRequest request) {
-        map.addAttribute("sessionConfig", acdPolicyService.initSessionConfig(super.getOrgi(request)));
-        map.addAttribute("qualityList", qualityRes.findByQualitytypeAndOrgi(MainContext.QualityType.CHAT.toString(), super.getOrgi(request)));
-        map.addAttribute("tagList", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.TagType.QUALITY.toString()));
-        return request(super.createAppsTempletResponse("/apps/quality/index"));
-    }
-
-
-    @RequestMapping(value = "/save")
-    @Menu(type = "agent", subtype = "quality", access = false)
-    public ModelAndView save(ModelMap map, HttpServletRequest request, @Valid QualityRequest qualityArray) {
-       String orgi = super.getOrgi(request);
-
-        if (qualityArray != null && qualityArray.getTitle() != null) {
-            List<Quality> qualityList = qualityRes.findByQualitytypeAndOrgi(MainContext.QualityType.CHAT.toString(), super.getOrgi(request));
-            qualityRes.delete(qualityList);
-            List<Quality> tempList = new ArrayList<Quality>();
-            for (int i = 0; i < qualityArray.getTitle().length; i++) {
-                Quality temp = new Quality();
-                temp.setName(qualityArray.getTitle()[i]);
-                if (qualityArray.getDescription().length == qualityArray.getTitle().length) {
-                    temp.setDescription(qualityArray.getDescription()[i]);
-                }
-                if (qualityArray.getScore().length == qualityArray.getTitle().length) {
-                    temp.setScore(qualityArray.getScore()[i]);
-                }
-                temp.setOrgi(super.getOrgi(request));
-                temp.setQualitytype(MainContext.QualityType.CHAT.toString());
-                tempList.add(temp);
-            }
-            if (tempList.size() > 0) {
-                qualityRes.save(tempList);
-            }
-            SessionConfig config = acdPolicyService.initSessionConfig(super.getOrgi(request));
-            if (config != null) {
-                if ("points".equals(request.getParameter("qualityscore"))) {
-                    config.setQualityscore("points");
-                } else {
-                    config.setQualityscore("score");
-                }
-
-                sessionConfigRes.save(config);
-                cache.putSessionConfigByOrgi(config, orgi);
-                cache.deleteSessionConfigListByOrgi(orgi);
-            }
-            if (qualityArray != null && qualityArray.getTag() != null && qualityArray.getTag().length > 0) {
-                List<Tag> tagList = tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.TagType.QUALITY.toString());
-                if (tagList.size() > 0) {
-                    tagRes.delete(tagList);
-                }
-                List<Tag> tagTempList = new ArrayList<Tag>();
-                for (String tag : qualityArray.getTag()) {
-                    Tag temp = new Tag();
-                    temp.setOrgi(super.getOrgi(request));
-                    temp.setCreater(super.getUser(request).getId());
-                    temp.setTag(tag);
-                    temp.setCreater(super.getOrgi(request));
-                    temp.setTagtype(MainContext.TagType.QUALITY.toString());
-                    tagTempList.add(temp);
-                }
-                if (tagTempList.size() > 0) {
-                    tagRes.save(tagTempList);
-                }
-            }
-        }
-        return request(super.createRequestPageTempletResponse("redirect:/apps/quality/index.html"));
-    }
-}
+/*
+ * Copyright (C) 2017 优客服-多渠道客服系统
+ * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package com.chatopera.cc.controller.apps;
+
+import com.chatopera.cc.acd.ACDPolicyService;
+import com.chatopera.cc.basic.MainContext;
+import com.chatopera.cc.cache.Cache;
+import com.chatopera.cc.controller.Handler;
+import com.chatopera.cc.model.Quality;
+import com.chatopera.cc.model.QualityRequest;
+import com.chatopera.cc.model.SessionConfig;
+import com.chatopera.cc.model.Tag;
+import com.chatopera.cc.persistence.repository.QualityRepository;
+import com.chatopera.cc.persistence.repository.SessionConfigRepository;
+import com.chatopera.cc.persistence.repository.TagRepository;
+import com.chatopera.cc.util.Menu;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Controller;
+import org.springframework.ui.ModelMap;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.servlet.ModelAndView;
+
+import javax.servlet.http.HttpServletRequest;
+import javax.validation.Valid;
+import java.util.ArrayList;
+import java.util.List;
+
+@Controller
+@RequestMapping("/apps/quality")
+public class AgentQualityController extends Handler {
+
+    @Autowired
+    private ACDPolicyService acdPolicyService;
+
+    @Autowired
+    private QualityRepository qualityRes;
+
+    @Autowired
+    private SessionConfigRepository sessionConfigRes;
+
+    @Autowired
+    private TagRepository tagRes;
+
+    @Autowired
+    private Cache cache;
+
+    @RequestMapping(value = "/index")
+    @Menu(type = "agent", subtype = "quality")
+    public ModelAndView index(ModelMap map, HttpServletRequest request) {
+        map.addAttribute("sessionConfig", acdPolicyService.initSessionConfig(super.getOrgi(request)));
+        map.addAttribute("qualityList", qualityRes.findByQualitytypeAndOrgi(MainContext.QualityType.CHAT.toString(), super.getOrgi(request)));
+        map.addAttribute("tagList", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.TagType.QUALITY.toString()));
+        return request(super.createAppsTempletResponse("/apps/quality/index"));
+    }
+
+
+    @RequestMapping(value = "/save")
+    @Menu(type = "agent", subtype = "quality")
+    public ModelAndView save(ModelMap map, HttpServletRequest request, @Valid QualityRequest qualityArray) {
+       String orgi = super.getOrgi(request);
+
+        if (qualityArray != null && qualityArray.getTitle() != null) {
+            List<Quality> qualityList = qualityRes.findByQualitytypeAndOrgi(MainContext.QualityType.CHAT.toString(), super.getOrgi(request));
+            qualityRes.delete(qualityList);
+            List<Quality> tempList = new ArrayList<Quality>();
+            for (int i = 0; i < qualityArray.getTitle().length; i++) {
+                Quality temp = new Quality();
+                temp.setName(qualityArray.getTitle()[i]);
+                if (qualityArray.getDescription().length == qualityArray.getTitle().length) {
+                    temp.setDescription(qualityArray.getDescription()[i]);
+                }
+                if (qualityArray.getScore().length == qualityArray.getTitle().length) {
+                    temp.setScore(qualityArray.getScore()[i]);
+                }
+                temp.setOrgi(super.getOrgi(request));
+                temp.setQualitytype(MainContext.QualityType.CHAT.toString());
+                tempList.add(temp);
+            }
+            if (tempList.size() > 0) {
+                qualityRes.save(tempList);
+            }
+            SessionConfig config = acdPolicyService.initSessionConfig(super.getOrgi(request));
+            if (config != null) {
+                if ("points".equals(request.getParameter("qualityscore"))) {
+                    config.setQualityscore("points");
+                } else {
+                    config.setQualityscore("score");
+                }
+
+                sessionConfigRes.save(config);
+                cache.putSessionConfigByOrgi(config, orgi);
+                cache.deleteSessionConfigListByOrgi(orgi);
+            }
+            if (qualityArray != null && qualityArray.getTag() != null && qualityArray.getTag().length > 0) {
+                List<Tag> tagList = tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.TagType.QUALITY.toString());
+                if (tagList.size() > 0) {
+                    tagRes.delete(tagList);
+                }
+                List<Tag> tagTempList = new ArrayList<Tag>();
+                for (String tag : qualityArray.getTag()) {
+                    Tag temp = new Tag();
+                    temp.setOrgi(super.getOrgi(request));
+                    temp.setCreater(super.getUser(request).getId());
+                    temp.setTag(tag);
+                    temp.setCreater(super.getOrgi(request));
+                    temp.setTagtype(MainContext.TagType.QUALITY.toString());
+                    tagTempList.add(temp);
+                }
+                if (tagTempList.size() > 0) {
+                    tagRes.save(tagTempList);
+                }
+            }
+        }
+        return request(super.createRequestPageTempletResponse("redirect:/apps/quality/index.html"));
+    }
+}
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/KbsController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/KbsController.java
index b77034cc..7289297b 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/KbsController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/KbsController.java
@@ -1,182 +1,178 @@
-/*
- * Copyright (C) 2017 优客服-多渠道客服系统
- * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
- *
- * Licensed under the Apache License, Version 2.0 (the "License");
- * you may not use this file except in compliance with the License.
- * You may obtain a copy of the License at
- *
- * http://www.apache.org/licenses/LICENSE-2.0
- *
- * Unless required by applicable law or agreed to in writing, software
- * distributed under the License is distributed on an "AS IS" BASIS,
- * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
- * See the License for the specific language governing permissions and
- * limitations under the License.
- */
-
-package com.chatopera.cc.controller.apps;
-
-import com.chatopera.cc.basic.MainContext;
-import com.chatopera.cc.basic.MainUtils;
-import com.chatopera.cc.controller.Handler;
-import com.chatopera.cc.model.AttachmentFile;
-import com.chatopera.cc.model.KbsTopic;
-import com.chatopera.cc.model.KbsType;
-import com.chatopera.cc.persistence.es.KbsTopicRepository;
-import com.chatopera.cc.persistence.repository.AttachmentRepository;
-import com.chatopera.cc.persistence.repository.KbsTypeRepository;
-import com.chatopera.cc.persistence.repository.TagRepository;
-import com.chatopera.cc.util.Menu;
-import org.apache.commons.io.FileUtils;
-import org.apache.commons.lang.StringUtils;
-import org.springframework.beans.factory.annotation.Autowired;
-import org.springframework.beans.factory.annotation.Value;
-import org.springframework.stereotype.Controller;
-import org.springframework.ui.ModelMap;
-import org.springframework.web.bind.annotation.RequestMapping;
-import org.springframework.web.bind.annotation.RequestParam;
-import org.springframework.web.multipart.MultipartFile;
-import org.springframework.web.servlet.ModelAndView;
-
-import javax.servlet.http.HttpServletRequest;
-import javax.validation.Valid;
-import java.io.File;
-import java.io.IOException;
-import java.util.Date;
-
-@Controller
-@RequestMapping({"/apps/kbs"})
-public class KbsController extends Handler {
-	
-	@Autowired
-	private TagRepository tagRes ;
-	
-	@Autowired
-	private KbsTypeRepository kbsTypeRes ;
-	
-	@Autowired
-	private KbsTopicRepository kbsTopicRes ;
-	
-	@Autowired
-	private AttachmentRepository attachementRes;
-	
-	@Value("${web.upload-path}")
-    private String path;
-	
-	@RequestMapping({"/index"})
-	@Menu(type="apps", subtype="kbs")
-	public ModelAndView index(ModelMap map , HttpServletRequest request){
-		return request(super.createAppsTempletResponse("/apps/business/kbs/index"));
-	}
-	
-	@RequestMapping({"/list"})
-	@Menu(type="apps", subtype="kbs")
-	public ModelAndView list(ModelMap map , HttpServletRequest request){
-		map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request))) ;
-		return request(super.createAppsTempletResponse("/apps/business/kbs/list"));
-	}
-	
-	@RequestMapping({"/list/type"})
-	@Menu(type="apps", subtype="kbs")
-	public ModelAndView listtype(ModelMap map , HttpServletRequest request,@Valid String typeid){
-		if(!StringUtils.isBlank(typeid) && !typeid.equals("0")){
-			map.addAttribute("kbsType", kbsTypeRes.findByIdAndOrgi(typeid, super.getOrgi(request))) ;
-		}
-		return request(super.createRequestPageTempletResponse("/apps/business/kbs/typelist"));
-	}
-	
-	@RequestMapping({"/addtype"})
-	@Menu(type="apps", subtype="kbs")
-	public ModelAndView addtype(ModelMap map , HttpServletRequest request ){
-		map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request))) ;
-		return request(super.createRequestPageTempletResponse("/apps/business/kbs/addtype"));
-	}
-	 
-    @RequestMapping("/type/save")
-    @Menu(type = "apps" , subtype = "kbs")
-    public ModelAndView typesave(HttpServletRequest request ,@Valid KbsType kbsType) {
-    	int count = kbsTypeRes.countByOrgiAndNameAndParentid(super.getOrgi(request), kbsType.getName(), kbsType.getParentid()) ;
-    	if(count == 0){
-    		kbsType.setOrgi(super.getOrgi(request));
-    		kbsType.setCreater(super.getUser(request).getId());
-    		kbsType.setCreatetime(new Date());
-    		kbsTypeRes.save(kbsType) ;
-    	}
-    	return request(super.createRequestPageTempletResponse("redirect:/apps/kbs/list.html"));
-    }
-    
-    @RequestMapping({"/add"})
-	@Menu(type="apps", subtype="kbs")
-	public ModelAndView add(ModelMap map , HttpServletRequest request ,@Valid String typeid){
-    	map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request))) ;
-    	map.addAttribute("tags", tagRes.findByOrgiAndTagtype(super.getOrgi(request) , MainContext.ModelType.KBS.toString())) ;
-    	if(!StringUtils.isBlank(typeid) && !typeid.equals("0")){
-			map.addAttribute("kbsType", kbsTypeRes.findByIdAndOrgi(typeid, super.getOrgi(request))) ;
-		}
-		return request(super.createRequestPageTempletResponse("/apps/business/kbs/add"));
-	}
-    
-    @RequestMapping("/save")
-    @Menu(type = "topic" , subtype = "save" , access = false)
-    public ModelAndView save(HttpServletRequest request ,
-							 final @Valid KbsTopic topic ,
-							 @RequestParam(value = "files", required = false) MultipartFile[] files) throws IOException {
-    	ModelAndView view = request(super.createRequestPageTempletResponse("redirect:/apps/kbs/index.html")); 
-    	topic.setOrgi(super.getOrgi(request));
-    	topic.setCreater(super.getUser(request).getId());
-    	topic.setUsername(super.getUser(request).getUsername());
-
-    	processAttachmentFile(files, topic, request, topic.getId(), topic.getId());
-    	
-    	KbsType workOrderType = kbsTypeRes.findByIdAndOrgi(topic.getTptype(), super.getOrgi(request)) ;
-    	// 知识处理流程，如果知识分类需要审批，则触发知识流程
-    	if(workOrderType.isApproval()){
-    		topic.setApproval(false);
-    	}else{
-    		topic.setApproval(true);
-    	}
-    	kbsTopicRes.save(topic) ;
-    	return view;
-    }
-    
-    
-    private void  processAttachmentFile(MultipartFile[] files , KbsTopic topic, HttpServletRequest request  , String dataid , String modelid) throws IOException{
-    	if(files!=null && files.length > 0){
-    		topic.setAttachment("");		//序列化 附件文件，方便显示，避免多一次查询 附件的操作
-    		//保存附件
-    		for(MultipartFile file : files){
-    			if(file.getSize() > 0){			//文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制
-    				String fileid = MainUtils.md5(file.getBytes()) ;	//使用 文件的 MD5作为 ID，避免重复上传大文件
-    				if(!StringUtils.isBlank(fileid)){
-		    			AttachmentFile attachmentFile = new AttachmentFile() ;
-		    			attachmentFile.setCreater(super.getUser(request).getId());
-		    			attachmentFile.setOrgi(super.getOrgi(request));
-		    			attachmentFile.setDataid(dataid);
-		    			attachmentFile.setModelid(modelid);
-		    			attachmentFile.setModel(MainContext.ModelType.WORKORDERS.toString());
-		    			attachmentFile.setFilelength((int) file.getSize());
-		    			if(file.getContentType()!=null && file.getContentType().length() > 255){
-		    				attachmentFile.setFiletype(file.getContentType().substring(0 , 255));
-		    			}else{
-		    				attachmentFile.setFiletype(file.getContentType());
-		    			}
-		    			if(file.getOriginalFilename()!=null && file.getOriginalFilename().length() > 255){
-		    				attachmentFile.setTitle(file.getOriginalFilename().substring(0 , 255));
-		    			}else{
-		    				attachmentFile.setTitle(file.getOriginalFilename());
-		    			}
-		    			if(!StringUtils.isBlank(attachmentFile.getFiletype()) && attachmentFile.getFiletype().indexOf("image") >= 0){
-		    				attachmentFile.setImage(true);
-		    			}
-		    			attachmentFile.setFileid(fileid);
-		    			attachementRes.save(attachmentFile) ;
-		    			FileUtils.writeByteArrayToFile(new File(path , "app/kbs/"+fileid), file.getBytes());
-    				}
-    			}
-    		}
-    		
-    	}
-    }
-}
-
+/*
+ * Copyright (C) 2017 优客服-多渠道客服系统
+ * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+
+package com.chatopera.cc.controller.apps;
+
+import com.chatopera.cc.basic.MainContext;
+import com.chatopera.cc.basic.MainUtils;
+import com.chatopera.cc.controller.Handler;
+import com.chatopera.cc.model.AttachmentFile;
+import com.chatopera.cc.model.KbsTopic;
+import com.chatopera.cc.model.KbsType;
+import com.chatopera.cc.persistence.es.KbsTopicRepository;
+import com.chatopera.cc.persistence.repository.AttachmentRepository;
+import com.chatopera.cc.persistence.repository.KbsTypeRepository;
+import com.chatopera.cc.persistence.repository.TagRepository;
+import com.chatopera.cc.util.Menu;
+import org.apache.commons.io.FileUtils;
+import org.apache.commons.lang.StringUtils;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Controller;
+import org.springframework.ui.ModelMap;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
+import org.springframework.web.multipart.MultipartFile;
+import org.springframework.web.servlet.ModelAndView;
+
+import javax.servlet.http.HttpServletRequest;
+import javax.validation.Valid;
+import java.io.File;
+import java.io.IOException;
+import java.util.Date;
+
+@Controller
+@RequestMapping({"/apps/kbs"})
+public class KbsController extends Handler {
+
+	@Autowired
+	private TagRepository tagRes;
+
+	@Autowired
+	private KbsTypeRepository kbsTypeRes;
+
+	@Autowired
+	private KbsTopicRepository kbsTopicRes;
+
+	@Autowired
+	private AttachmentRepository attachementRes;
+
+	@Value("${web.upload-path}")
+	private String path;
+
+	@RequestMapping({"/index"})
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView index(ModelMap map, HttpServletRequest request) {
+		return request(super.createAppsTempletResponse("/apps/business/kbs/index"));
+	}
+
+	@RequestMapping({"/list"})
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView list(ModelMap map, HttpServletRequest request) {
+		map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request)));
+		return request(super.createAppsTempletResponse("/apps/business/kbs/list"));
+	}
+
+	@RequestMapping({"/list/type"})
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView listtype(ModelMap map, HttpServletRequest request, @Valid String typeid) {
+		if (!StringUtils.isBlank(typeid) && !typeid.equals("0")) {
+			map.addAttribute("kbsType", kbsTypeRes.findByIdAndOrgi(typeid, super.getOrgi(request)));
+		}
+		return request(super.createRequestPageTempletResponse("/apps/business/kbs/typelist"));
+	}
+
+	@RequestMapping({"/addtype"})
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView addtype(ModelMap map, HttpServletRequest request) {
+		map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request)));
+		return request(super.createRequestPageTempletResponse("/apps/business/kbs/addtype"));
+	}
+
+	@RequestMapping("/type/save")
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView typesave(HttpServletRequest request, @Valid KbsType kbsType) {
+		int count = kbsTypeRes.countByOrgiAndNameAndParentid(super.getOrgi(request), kbsType.getName(), kbsType.getParentid());
+		if (count == 0) {
+			kbsType.setOrgi(super.getOrgi(request));
+			kbsType.setCreater(super.getUser(request).getId());
+			kbsType.setCreatetime(new Date());
+			kbsTypeRes.save(kbsType);
+		}
+		return request(super.createRequestPageTempletResponse("redirect:/apps/kbs/list.html"));
+	}
+
+	@RequestMapping({"/add"})
+	@Menu(type = "apps", subtype = "kbs")
+	public ModelAndView add(ModelMap map, HttpServletRequest request, @Valid String typeid) {
+		map.addAttribute("kbsTypeResList", kbsTypeRes.findByOrgi(super.getOrgi(request)));
+		map.addAttribute("tags", tagRes.findByOrgiAndTagtype(super.getOrgi(request), MainContext.ModelType.KBS.toString()));
+		if (!StringUtils.isBlank(typeid) && !typeid.equals("0")) {
+			map.addAttribute("kbsType", kbsTypeRes.findByIdAndOrgi(typeid, super.getOrgi(request)));
+		}
+		return request(super.createRequestPageTempletResponse("/apps/business/kbs/add"));
+	}
+
+	@RequestMapping("/save")
+	@Menu(type = "topic", subtype = "save")
+	public ModelAndView save(HttpServletRequest request,
+							 final @Valid KbsTopic topic,
+							 @RequestParam(value = "files", required = false) MultipartFile[] files) throws IOException {
+		ModelAndView view = request(super.createRequestPageTempletResponse("redirect:/apps/kbs/index.html"));
+		topic.setOrgi(super.getOrgi(request));
+		topic.setCreater(super.getUser(request).getId());
+		topic.setUsername(super.getUser(request).getUsername());
+
+		processAttachmentFile(files, topic, request, topic.getId(), topic.getId());
+
+		KbsType workOrderType = kbsTypeRes.findByIdAndOrgi(topic.getTptype(), super.getOrgi(request));
+		// 知识处理流程，如果知识分类需要审批，则触发知识流程
+		topic.setApproval(!workOrderType.isApproval());
+		kbsTopicRes.save(topic);
+		return view;
+	}
+
+
+	private void processAttachmentFile(MultipartFile[] files, KbsTopic topic, HttpServletRequest request, String dataid, String modelid) throws IOException {
+		if (files != null && files.length > 0) {
+			topic.setAttachment("");        //序列化 附件文件，方便显示，避免多一次查询 附件的操作
+			//保存附件
+			for (MultipartFile file : files) {
+				if (file.getSize() > 0) {            //文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制
+					String fileid = MainUtils.md5(file.getBytes());    //使用 文件的 MD5作为 ID，避免重复上传大文件
+					if (!StringUtils.isBlank(fileid)) {
+						AttachmentFile attachmentFile = new AttachmentFile();
+						attachmentFile.setCreater(super.getUser(request).getId());
+						attachmentFile.setOrgi(super.getOrgi(request));
+						attachmentFile.setDataid(dataid);
+						attachmentFile.setModelid(modelid);
+						attachmentFile.setModel(MainContext.ModelType.WORKORDERS.toString());
+						attachmentFile.setFilelength((int) file.getSize());
+						if (file.getContentType() != null && file.getContentType().length() > 255) {
+							attachmentFile.setFiletype(file.getContentType().substring(0, 255));
+						} else {
+							attachmentFile.setFiletype(file.getContentType());
+						}
+						if (file.getOriginalFilename() != null && file.getOriginalFilename().length() > 255) {
+							attachmentFile.setTitle(file.getOriginalFilename().substring(0, 255));
+						} else {
+							attachmentFile.setTitle(file.getOriginalFilename());
+						}
+						if (!StringUtils.isBlank(attachmentFile.getFiletype()) && attachmentFile.getFiletype().indexOf("image") >= 0) {
+							attachmentFile.setImage(true);
+						}
+						attachmentFile.setFileid(fileid);
+						attachementRes.save(attachmentFile);
+						FileUtils.writeByteArrayToFile(new File(path, "app/kbs/" + fileid), file.getBytes());
+					}
+				}
+			}
+
+		}
+	}
+}
+
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/AgentSummaryController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/AgentSummaryController.java
index 8db7ba7e..6da436b5 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/AgentSummaryController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/AgentSummaryController.java
@@ -74,7 +74,7 @@ public class AgentSummaryController extends Handler {
      * 按条件查询
      */
     @RequestMapping(value = "/index")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public ModelAndView index(ModelMap map, HttpServletRequest request, @Valid final String begin, @Valid final String end) {
         final String orgi = super.getOrgi(request);
         Page<AgentServiceSummary> page = serviceSummaryRes.findAll((Specification<AgentServiceSummary>) (root, query, cb) -> {
@@ -105,7 +105,7 @@ public class AgentSummaryController extends Handler {
     }
 
     @RequestMapping(value = "/process")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public ModelAndView process(ModelMap map, HttpServletRequest request, @Valid final String id) {
         AgentServiceSummary summary = serviceSummaryRes.findByIdAndOrgi(id, super.getOrgi(request));
         map.addAttribute("summary", summary);
@@ -123,7 +123,7 @@ public class AgentSummaryController extends Handler {
     }
 
     @RequestMapping(value = "/save")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public ModelAndView save(HttpServletRequest request, @Valid final AgentServiceSummary summary) {
         AgentServiceSummary oldSummary = serviceSummaryRes.findByIdAndOrgi(summary.getId(), super.getOrgi(request));
         if (oldSummary != null) {
@@ -138,7 +138,7 @@ public class AgentSummaryController extends Handler {
     }
 
     @RequestMapping("/expids")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public void expids(HttpServletResponse response, @Valid String[] ids) throws IOException {
         if (ids != null && ids.length > 0) {
             Iterable<AgentServiceSummary> statusEventList = serviceSummaryRes.findAllById(Arrays.asList(ids));
@@ -156,7 +156,7 @@ public class AgentSummaryController extends Handler {
     }
 
     @RequestMapping("/expall")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public void expall(HttpServletRequest request, HttpServletResponse response) throws IOException {
         Iterable<AgentServiceSummary> statusEventList = serviceSummaryRes.findByChannelNotAndOrgi(
                 MainContext.ChannelType.PHONE.toString(), super.getOrgi(request), PageRequest.of(0, 10000));
@@ -174,7 +174,7 @@ public class AgentSummaryController extends Handler {
     }
 
     @RequestMapping("/expsearch")
-    @Menu(type = "agent", subtype = "agentsummary", access = false)
+    @Menu(type = "agent", subtype = "agentsummary")
     public void expall(HttpServletRequest request, HttpServletResponse response, @Valid final String begin, @Valid final String end) throws IOException {
         final String orgi = super.getOrgi(request);
         Page<AgentServiceSummary> page = serviceSummaryRes.findAll((Specification<AgentServiceSummary>) (root, query, cb) -> {
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/ProcessedSummaryController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/ProcessedSummaryController.java
index d5e8bb6f..7e337e9b 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/ProcessedSummaryController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/apps/service/ProcessedSummaryController.java
@@ -73,7 +73,7 @@ public class ProcessedSummaryController extends Handler {
      * 按条件查询
      */
     @RequestMapping(value = "/index")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public ModelAndView index(ModelMap map, HttpServletRequest request, @Valid final String ani, @Valid final String called, @Valid final String begin, @Valid final String end) {
         final String orgi = super.getOrgi(request);
         Page<AgentServiceSummary> page = serviceSummaryRes.findAll((Specification<AgentServiceSummary>) (root, query, cb) -> {
@@ -113,7 +113,7 @@ public class ProcessedSummaryController extends Handler {
 
 
     @RequestMapping(value = "/process")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public ModelAndView process(ModelMap map, HttpServletRequest request, @Valid final String id) {
         AgentServiceSummary summary = serviceSummaryRes.findByIdAndOrgi(id, super.getOrgi(request));
         map.addAttribute("summary", summary);
@@ -131,7 +131,7 @@ public class ProcessedSummaryController extends Handler {
     }
 
     @RequestMapping(value = "/save")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public ModelAndView save(HttpServletRequest request, @Valid final AgentServiceSummary summary) {
         AgentServiceSummary oldSummary = serviceSummaryRes.findByIdAndOrgi(summary.getId(), super.getOrgi(request));
         if (oldSummary != null) {
@@ -146,7 +146,7 @@ public class ProcessedSummaryController extends Handler {
     }
 
     @RequestMapping("/expids")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public void expids(HttpServletResponse response, @Valid String[] ids) throws IOException {
         if (ids != null && ids.length > 0) {
             Iterable<AgentServiceSummary> statusEventList = serviceSummaryRes.findAllById(Arrays.asList(ids));
@@ -165,7 +165,7 @@ public class ProcessedSummaryController extends Handler {
     }
 
     @RequestMapping("/expall")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public void expall(HttpServletRequest request, HttpServletResponse response) throws IOException {
         Iterable<AgentServiceSummary> statusEventList = serviceSummaryRes.findByChannelNotAndOrgi(
                 MainContext.ChannelType.PHONE.toString(), super.getOrgi(request), PageRequest.of(0, 10000));
@@ -183,7 +183,7 @@ public class ProcessedSummaryController extends Handler {
     }
 
     @RequestMapping("/expsearch")
-    @Menu(type = "agent", subtype = "processed", access = false)
+    @Menu(type = "agent", subtype = "processed")
     public void expall(HttpServletRequest request, HttpServletResponse response, @Valid final String ani, @Valid final String called, @Valid final String begin, @Valid final String end) throws IOException {
         final String orgi = super.getOrgi(request);
         Page<AgentServiceSummary> page = serviceSummaryRes.findAll((Specification<AgentServiceSummary>) (root, query, cb) -> {
diff --git a/contact-center/app/src/main/java/com/chatopera/cc/controller/resource/MediaController.java b/contact-center/app/src/main/java/com/chatopera/cc/controller/resource/MediaController.java
index c0bae1c8..024b2027 100644
--- a/contact-center/app/src/main/java/com/chatopera/cc/controller/resource/MediaController.java
+++ b/contact-center/app/src/main/java/com/chatopera/cc/controller/resource/MediaController.java
@@ -1,186 +1,186 @@
-/*
- * Copyright (C) 2017 优客服-多渠道客服系统
- * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
- *
- * Licensed under the Apache License, Version 2.0 (the "License");
- * you may not use this file except in compliance with the License.
- * You may obtain a copy of the License at
- *
- * http://www.apache.org/licenses/LICENSE-2.0
- *
- * Unless required by applicable law or agreed to in writing, software
- * distributed under the License is distributed on an "AS IS" BASIS,
- * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
- * See the License for the specific language governing permissions and
- * limitations under the License.
- */
-package com.chatopera.cc.controller.resource;
-
-import com.chatopera.cc.basic.MainUtils;
-import com.chatopera.cc.controller.Handler;
-import com.chatopera.cc.model.AttachmentFile;
-import com.chatopera.cc.model.StreamingFile;
-import com.chatopera.cc.model.UploadStatus;
-import com.chatopera.cc.persistence.blob.JpaBlobHelper;
-import com.chatopera.cc.persistence.repository.AttachmentRepository;
-import com.chatopera.cc.persistence.repository.StreamingFileRepository;
-import com.chatopera.cc.util.Menu;
-import org.apache.commons.io.FileUtils;
-import org.apache.commons.lang3.StringUtils;
-import org.apache.tomcat.util.http.fileupload.IOUtils;
-import org.slf4j.Logger;
-import org.slf4j.LoggerFactory;
-import org.springframework.beans.factory.annotation.Autowired;
-import org.springframework.beans.factory.annotation.Value;
-import org.springframework.stereotype.Controller;
-import org.springframework.ui.ModelMap;
-import org.springframework.web.bind.annotation.RequestMapping;
-import org.springframework.web.bind.annotation.RequestParam;
-import org.springframework.web.multipart.MultipartFile;
-import org.springframework.web.servlet.ModelAndView;
-
-import javax.servlet.http.HttpServletRequest;
-import javax.servlet.http.HttpServletResponse;
-import javax.validation.Valid;
-import java.io.File;
-import java.io.IOException;
-import java.io.InputStream;
-import java.io.OutputStream;
-import java.net.URL;
-import java.sql.SQLException;
-
-@Controller
-@RequestMapping("/res")
-public class MediaController extends Handler {
-    private final static Logger logger = LoggerFactory.getLogger(MediaController.class);
-
-    @Value("${web.upload-path}")
-    private String path;
-
-    @Autowired
-    private StreamingFileRepository streamingFileRes;
-
-    @Autowired
-    private JpaBlobHelper jpaBlobHelper;
-
-    private String TEMPLATE_DATA_PATH = "WEB-INF/data/templates/";
-
-    @Autowired
-    private AttachmentRepository attachementRes;
-
-    @RequestMapping("/image")
-    @Menu(type = "resouce", subtype = "image", access = true)
-    public void index(HttpServletResponse response,
-                      @Valid String id,
-                      @RequestParam(value = "original", required = false) boolean original,
-                      @RequestParam(value = "cooperation", required = false) boolean cooperation) throws IOException, SQLException {
-        StreamingFile sf = streamingFileRes.findOne(id);
-        if (sf != null) {
-            response.setHeader("Content-Type", sf.getMime());
-            response.setContentType(sf.getMime());
-            if (cooperation && (sf.getCooperation() != null)) { // 协作文件
-                IOUtils.copy(sf.getCooperation().getBinaryStream(), response.getOutputStream());
-            } else if (original && sf.getData() != null) { // 源文件
-                IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
-            } else if (sf.getThumbnail() != null) { // 缩略图
-                IOUtils.copy(sf.getThumbnail().getBinaryStream(), response.getOutputStream());
-            } else if (sf.getData() != null) {
-                IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
-            } else {
-                logger.warn("[index] can not get streaming file id {}, original {}, cooperation {}", id, original, cooperation);
-            }
-        }
-    }
-
-    @RequestMapping("/voice")
-    @Menu(type = "resouce", subtype = "voice", access = true)
-    public void voice(HttpServletResponse response, @Valid String id) throws IOException {
-        File file = new File(path, id);
-        if (file.exists() && file.isFile()) {
-            response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path, id)));
-        }
-    }
-
-    @RequestMapping("/url")
-    @Menu(type = "resouce", subtype = "image", access = true)
-    public void url(HttpServletResponse response, @Valid String url) throws IOException {
-        byte[] data = new byte[1024];
-        int length = 0;
-        OutputStream out = response.getOutputStream();
-        if (StringUtils.isNotBlank(url)) {
-            InputStream input = new URL(url).openStream();
-            while ((length = input.read(data)) > 0) {
-                out.write(data, 0, length);
-            }
-            input.close();
-        }
-    }
-
-    @RequestMapping("/image/upload")
-    @Menu(type = "resouce", subtype = "imageupload", access = false)
-    public ModelAndView upload(ModelMap map,
-                               HttpServletRequest request,
-                               @RequestParam(value = "imgFile", required = false) MultipartFile multipart) throws IOException {
-        ModelAndView view = request(super.createRequestPageTempletResponse("/public/upload"));
-        UploadStatus notify = null;
-        if (multipart != null && multipart.getOriginalFilename().lastIndexOf(".") > 0) {
-            File uploadDir = new File(path, "upload");
-            if (!uploadDir.exists()) {
-                uploadDir.mkdirs();
-            }
-            String fileid = MainUtils.getUUID();
-            StreamingFile sf = new StreamingFile();
-            sf.setId(fileid);
-            sf.setName(multipart.getOriginalFilename());
-            sf.setMime(multipart.getContentType());
-            sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
-            streamingFileRes.save(sf);
-            String fileURL = "/res/image.html?id=" + fileid;
-            notify = new UploadStatus("0", fileURL); //图片直接发送给 客户，不用返回
-        } else {
-            notify = new UploadStatus("请选择图片文件");
-        }
-        map.addAttribute("upload", notify);
-        return view;
-    }
-
-    @RequestMapping("/file")
-    @Menu(type = "resouce", subtype = "file", access = false)
-    public void file(HttpServletResponse response, HttpServletRequest request, @Valid String id) throws IOException, SQLException {
-        if (StringUtils.isNotBlank(id)) {
-            AttachmentFile attachmentFile = attachementRes.findByIdAndOrgi(id, super.getOrgi(request));
-            if (attachmentFile != null && attachmentFile.getFileid() != null) {
-                StreamingFile sf = streamingFileRes.findOne(attachmentFile.getFileid());
-                if (sf != null) {
-                    response.setContentType(attachmentFile.getFiletype());
-                    response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(attachmentFile.getTitle(), "UTF-8"));
-                    IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
-                } else {
-                    logger.warn("[streaming file] can not get file id {}", attachmentFile.getFileid());
-                }
-            } else {
-                logger.warn("[attachment file] can not find attachment file id {}", id);
-            }
-        }
-    }
-
-    @RequestMapping("/template")
-    @Menu(type = "resouce", subtype = "template", access = false)
-    public void template(HttpServletResponse response, HttpServletRequest request, @Valid String filename) throws IOException {
-        if (StringUtils.isNotBlank(filename)) {
-            InputStream is = MediaController.class.getClassLoader().getResourceAsStream(TEMPLATE_DATA_PATH + filename);
-            if (is != null) {
-                response.setContentType("text/plain");
-                response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(filename, "UTF-8"));
-                int length;
-                byte[] data = new byte[1024];
-                while ((length = is.read(data)) > 0) {
-                    response.getOutputStream().write(data, 0, length);
-                }
-                is.close();
-            }
-        }
-        return;
-    }
-
-}
\ No newline at end of file
+/*
+ * Copyright (C) 2017 优客服-多渠道客服系统
+ * Modifications copyright (C) 2018-2019 Chatopera Inc, <https://www.chatopera.com>
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ */
+package com.chatopera.cc.controller.resource;
+
+import com.chatopera.cc.basic.MainUtils;
+import com.chatopera.cc.controller.Handler;
+import com.chatopera.cc.model.AttachmentFile;
+import com.chatopera.cc.model.StreamingFile;
+import com.chatopera.cc.model.UploadStatus;
+import com.chatopera.cc.persistence.blob.JpaBlobHelper;
+import com.chatopera.cc.persistence.repository.AttachmentRepository;
+import com.chatopera.cc.persistence.repository.StreamingFileRepository;
+import com.chatopera.cc.util.Menu;
+import org.apache.commons.io.FileUtils;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.tomcat.util.http.fileupload.IOUtils;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Controller;
+import org.springframework.ui.ModelMap;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
+import org.springframework.web.multipart.MultipartFile;
+import org.springframework.web.servlet.ModelAndView;
+
+import javax.servlet.http.HttpServletRequest;
+import javax.servlet.http.HttpServletResponse;
+import javax.validation.Valid;
+import java.io.File;
+import java.io.IOException;
+import java.io.InputStream;
+import java.io.OutputStream;
+import java.net.URL;
+import java.sql.SQLException;
+
+@Controller
+@RequestMapping("/res")
+public class MediaController extends Handler {
+    private final static Logger logger = LoggerFactory.getLogger(MediaController.class);
+
+    @Value("${web.upload-path}")
+    private String path;
+
+    @Autowired
+    private StreamingFileRepository streamingFileRes;
+
+    @Autowired
+    private JpaBlobHelper jpaBlobHelper;
+
+    private final String TEMPLATE_DATA_PATH = "WEB-INF/data/templates/";
+
+    @Autowired
+    private AttachmentRepository attachementRes;
+
+    @RequestMapping("/image")
+    @Menu(type = "resouce", subtype = "image", access = true)
+    public void index(HttpServletResponse response,
+                      @Valid String id,
+                      @RequestParam(value = "original", required = false) boolean original,
+                      @RequestParam(value = "cooperation", required = false) boolean cooperation) throws IOException, SQLException {
+        StreamingFile sf = streamingFileRes.findOne(id);
+        if (sf != null) {
+            response.setHeader("Content-Type", sf.getMime());
+            response.setContentType(sf.getMime());
+            if (cooperation && (sf.getCooperation() != null)) { // 协作文件
+                IOUtils.copy(sf.getCooperation().getBinaryStream(), response.getOutputStream());
+            } else if (original && sf.getData() != null) { // 源文件
+                IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
+            } else if (sf.getThumbnail() != null) { // 缩略图
+                IOUtils.copy(sf.getThumbnail().getBinaryStream(), response.getOutputStream());
+            } else if (sf.getData() != null) {
+                IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
+            } else {
+                logger.warn("[index] can not get streaming file id {}, original {}, cooperation {}", id, original, cooperation);
+            }
+        }
+    }
+
+    @RequestMapping("/voice")
+    @Menu(type = "resouce", subtype = "voice", access = true)
+    public void voice(HttpServletResponse response, @Valid String id) throws IOException {
+        File file = new File(path, id);
+        if (file.exists() && file.isFile()) {
+            response.getOutputStream().write(FileUtils.readFileToByteArray(new File(path, id)));
+        }
+    }
+
+    @RequestMapping("/url")
+    @Menu(type = "resouce", subtype = "image", access = true)
+    public void url(HttpServletResponse response, @Valid String url) throws IOException {
+        byte[] data = new byte[1024];
+        int length = 0;
+        OutputStream out = response.getOutputStream();
+        if (StringUtils.isNotBlank(url)) {
+            InputStream input = new URL(url).openStream();
+            while ((length = input.read(data)) > 0) {
+                out.write(data, 0, length);
+            }
+            input.close();
+        }
+    }
+
+    @RequestMapping("/image/upload")
+    @Menu(type = "resouce", subtype = "imageupload")
+    public ModelAndView upload(ModelMap map,
+                               HttpServletRequest request,
+                               @RequestParam(value = "imgFile", required = false) MultipartFile multipart) throws IOException {
+        ModelAndView view = request(super.createRequestPageTempletResponse("/public/upload"));
+        UploadStatus notify = null;
+        if (multipart != null && multipart.getOriginalFilename().lastIndexOf(".") > 0) {
+            File uploadDir = new File(path, "upload");
+            if (!uploadDir.exists()) {
+                uploadDir.mkdirs();
+            }
+            String fileid = MainUtils.getUUID();
+            StreamingFile sf = new StreamingFile();
+            sf.setId(fileid);
+            sf.setName(multipart.getOriginalFilename());
+            sf.setMime(multipart.getContentType());
+            sf.setData(jpaBlobHelper.createBlob(multipart.getInputStream(), multipart.getSize()));
+            streamingFileRes.save(sf);
+            String fileURL = "/res/image.html?id=" + fileid;
+            notify = new UploadStatus("0", fileURL); //图片直接发送给 客户，不用返回
+        } else {
+            notify = new UploadStatus("请选择图片文件");
+        }
+        map.addAttribute("upload", notify);
+        return view;
+    }
+
+    @RequestMapping("/file")
+    @Menu(type = "resouce", subtype = "file")
+    public void file(HttpServletResponse response, HttpServletRequest request, @Valid String id) throws IOException, SQLException {
+        if (StringUtils.isNotBlank(id)) {
+            AttachmentFile attachmentFile = attachementRes.findByIdAndOrgi(id, super.getOrgi(request));
+            if (attachmentFile != null && attachmentFile.getFileid() != null) {
+                StreamingFile sf = streamingFileRes.findOne(attachmentFile.getFileid());
+                if (sf != null) {
+                    response.setContentType(attachmentFile.getFiletype());
+                    response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(attachmentFile.getTitle(), "UTF-8"));
+                    IOUtils.copy(sf.getData().getBinaryStream(), response.getOutputStream());
+                } else {
+                    logger.warn("[streaming file] can not get file id {}", attachmentFile.getFileid());
+                }
+            } else {
+                logger.warn("[attachment file] can not find attachment file id {}", id);
+            }
+        }
+    }
+
+    @RequestMapping("/template")
+    @Menu(type = "resouce", subtype = "template")
+    public void template(HttpServletResponse response, HttpServletRequest request, @Valid String filename) throws IOException {
+        if (StringUtils.isNotBlank(filename)) {
+            InputStream is = MediaController.class.getClassLoader().getResourceAsStream(TEMPLATE_DATA_PATH + filename);
+            if (is != null) {
+                response.setContentType("text/plain");
+                response.setHeader("Content-Disposition", "attachment;filename=" + java.net.URLEncoder.encode(filename, "UTF-8"));
+                int length;
+                byte[] data = new byte[1024];
+                while ((length = is.read(data)) > 0) {
+                    response.getOutputStream().write(data, 0, length);
+                }
+                is.close();
+            }
+        }
+        return;
+    }
+
+}