@ -1,300 +1,286 @@
< div align = right >
[主页 ](https://www.cskefu.com/ ) | [开源许可协议 ](https://docs.cskefu.com/licenses/v1.html ) | [工单列表 ](https://github.com/cskefu/cskefu/issues ) | [路线图 ](https://github.com/orgs/cskefu/projects/1 )
< / div >
# 春松客服
[](https://github.com/cskefu/cskefu/stargazers) [](https://github.com/cskefu/cskefu/network/members) [](https://www.cskefu.com/licenses/v1.html "开源许可协议") [](https://github.com/cskefu/cskefu/issues) [](https://github.com/cskefu/cskefu/issues?q=is%3Aissue+is%3Aclosed) [](https://hub.docker.com/r/chatopera/contact-center/) <!-- ALL-CONTRIBUTORS-BADGE:START - Do not remove or modify this section -->
[](#contributors -)
<!-- ALL - CONTRIBUTORS - BADGE:END -->
[https://www.cskefu.com ](https://www.cskefu.com/ )
| 版本 | 文档中心 | Git 分支 | 状态 |
| --- | --- | --- | --- |
| v8.x | [v8 ](https://docs.cskefu.com/docs/ ) | [GitHub ](https://github.com/cskefu/cskefu/tree/develop ) \| [Gitee ](https://gitee.com/cskefu/cskefu/tree/develop/ ) | Active, 维护中 |
| v7.x | [v7 ](https://docs.cskefu.com/docs/v7/ ) | [GitHub ](https://github.com/cskefu/cskefu/tree/v7 ) \| [Gitee ](https://gitee.com/cskefu/cskefu/tree/v7/ ) | Sunset, 维护终止 |
:hearts: 春松客服的愿景:
- 公元 2032 年内, 1000 万企业上线开源客服系统
:innocent: 春松客服的承诺:
- 坚持基础功能开源,不发布垃圾
- 坚持持续优化
- 坚持商业友好授权
春松客服宣言视频: [Bilibili ](https://www.bilibili.com/video/BV1hu411o76r/ ) | [YouTube ](https://youtu.be/ILf3BWpq4Ns )
新版本介绍:[观看春松客服 v8 新版本发布会 @ 2023-07-01 ](https://www.cskefu.com/2023/07/03/community-conf/ )
## 媒体报道
< img src = "./public/assets/cskefu-gpv-2.png" height = "220" div align = right / >
- [春松客服:通过开源加云原生模式,大规模交付智能客服系统 ](https://www.cskefu.com/2022/04/11/cskefu-opensource-plus-cloud-model/ )
- [春松客服荣获 GVP 企业级开源项目认证 ](http://www.ctiforum.com/news/guonei/578988.html )
- [Chatopera 王海良:做好开源客服系统 | OpenTEKr 专访 ](https://www.bilibili.com/video/BV1qF411p7hW )
---
## 开发者列表 ✨
:evergreen_tree: 春松客服是开源的智能客服系统,于 2018 年 9 月由 [Chatopera ](https://www.chatopera.com ) 发布,在开源社区协作中优化和完善,春松客服属于[春松客服开源社区 ](https://github.com/cskefu/cskefu#%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%BC%80%E6%BA%90%E7%A4%BE%E5%8C%BA )。
<!-- ALL - CONTRIBUTORS - LIST:START - Do not remove or modify this section -->
<!-- prettier - ignore - start -->
<!-- markdownlint - disable -->
< table >
< tbody >
< tr >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/mukaiu" >< img src = "https://avatars.githubusercontent.com/u/7746790?v=4?s=50" width = "50px;" alt = "Mukaiu" />< br />< sub >< b > Mukaiu</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=mukaiu" title = "Code" > 💻</ a > < a href = " #infra -mukaiu" title = "Infrastructure (Hosting, Build-Tools, etc)" > 🚇</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://www.linkedin.com/in/hai-liang-wang/" >< img src = "https://avatars.githubusercontent.com/u/3538629?v=4?s=50" width = "50px;" alt = "Hai Liang W." />< br />< sub >< b > Hai Liang W.</ b ></ sub ></ a >< br />< a href = " #plugin -hailiang-wang" title = "Plugin/utility libraries" > 🔌</ a > < a href = " #financial -hailiang-wang" title = "Financial" > 💵</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/shih945" > < img src = "https://avatars.githubusercontent.com/u/29646781?v=4?s=50" width = "50px;" alt = "SHIH" / > < br / > < sub > < b > SHIH< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=shih945" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/luruiGit" > < img src = "https://avatars.githubusercontent.com/u/49265205?v=4?s=50" width = "50px;" alt = "luruiGit" / > < br / > < sub > < b > luruiGit< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=luruiGit" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "http://enze5088.github.io" > < img src = "https://avatars.githubusercontent.com/u/14285786?v=4?s=50" width = "50px;" alt = "Enze" / > < br / > < sub > < b > Enze< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=enze5088" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://blog.dengchao.fun" > < img src = "https://avatars.githubusercontent.com/u/16363180?v=4?s=50" width = "50px;" alt = "邓超" / > < br / > < sub > < b > 邓超< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=DevDengChao" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/Happy5" >< img src = "https://avatars.githubusercontent.com/u/53087368?v=4?s=50" width = "50px;" alt = "Happy5" />< br />< sub >< b > Happy5</ b ></ sub ></ a >< br />< a href = " #ideas -Happy5" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://www.csdn.net" >< img src = "https://avatars.githubusercontent.com/u/3679798?v=4?s=50" width = "50px;" alt = "kyle" />< br />< sub >< b > kyle</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=kylezhang" title = "Code" > 💻</ a > < a href = " #talk -kylezhang" title = "Talks" > 📢</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/xianliwang" >< img src = "https://avatars.githubusercontent.com/u/52594347?v=4?s=50" width = "50px;" alt = "xianliwang" />< br />< sub >< b > xianliwang</ b ></ sub ></ a >< br />< a href = " #video -xianliwang" title = "Videos" > 📹</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=xianliwang" title = "Tests" > ⚠️</ a ></ td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lihang2016" >< img src = "https://avatars.githubusercontent.com/u/23203931?v=4?s=50" width = "50px;" alt = "lihang2016" />< br />< sub >< b > lihang2016</ b ></ sub ></ a >< br />< a href = " #ideas -lihang2016" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/live-in-the-moment" >< img src = "https://avatars.githubusercontent.com/u/62800943?v=4?s=50" width = "50px;" alt = "live-in-the-moment" />< br />< sub >< b > live-in-the-moment</ b ></ sub ></ a >< br />< a href = " #ideas -live-in-the-moment" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Alive-in-the-moment" title = "Bug reports" > 🐛</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=live-in-the-moment" title = "Tests" > ⚠️</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/ArioWei" > < img src = "https://avatars.githubusercontent.com/u/41034256?v=4?s=50" width = "50px;" alt = "ArioWei" / > < br / > < sub > < b > ArioWei< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=ArioWei" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "http://www.youkefu.cn" >< img src = "https://avatars.githubusercontent.com/u/48078408?v=4?s=50" width = "50px;" alt = "优客服" />< br />< sub >< b > 优客服</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=youkefu" title = "Code" > 💻</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=youkefu" title = "Tests" > ⚠️</ a > < a href = " #business -youkefu" title = "Business development" > 💼</ a > < a href = " #design -youkefu" title = "Design" > 🎨</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lecjy" >< img src = "https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width = "50px;" alt = "lecjy" />< br />< sub >< b > lecjy</ b ></ sub ></ a >< br />< a href = " #ideas -lecjy" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = " #talk -lecjy" title = "Talks" > 📢</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/xl111" > < img src = "https://avatars.githubusercontent.com/u/64338718?v=4?s=50" width = "50px;" alt = "徐。。" / > < br / > < sub > < b > 徐。。< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=xl111" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/viaco2ove" > < img src = "https://avatars.githubusercontent.com/u/8044837?v=4?s=50" width = "50px;" alt = "viaco2ove" / > < br / > < sub > < b > viaco2ove< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=viaco2ove" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/understanding" > < img src = "https://avatars.githubusercontent.com/u/2801277?v=4?s=50" width = "50px;" alt = "understanding" / > < br / > < sub > < b > understanding< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=understanding" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/MQPearth" > < img src = "https://avatars.githubusercontent.com/u/32632796?v=4?s=50" width = "50px;" alt = "MQPearth" / > < br / > < sub > < b > MQPearth< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=MQPearth" title = "Tests" > ⚠️< / a > < / td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/SkorpiosL" > < img src = "https://avatars.githubusercontent.com/u/32902343?v=4?s=50" width = "50px;" alt = "SkorpiosL" / > < br / > < sub > < b > SkorpiosL< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=SkorpiosL" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/always-China" > < img src = "https://avatars.githubusercontent.com/u/49581101?v=4?s=50" width = "50px;" alt = "hua" / > < br / > < sub > < b > hua< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=always-China" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/wq11123" >< img src = "https://avatars.githubusercontent.com/u/40993206?v=4?s=50" width = "50px;" alt = "wq11123" />< br />< sub >< b > wq11123</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=wq11123" title = "Tests" > ⚠️</ a > < a href = " #video -wq11123" title = "Videos" > 📹</ a > < a href = " #ideas -wq11123" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/MouMouQQ" >< img src = "https://avatars.githubusercontent.com/u/101631131?v=4?s=50" width = "50px;" alt = "MouMouQQ" />< br />< sub >< b > MouMouQQ</ b ></ sub ></ a >< br />< a href = " #ideas -MouMouQQ" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=MouMouQQ" title = "Tests" > ⚠️</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/tigerun" >< img src = "https://avatars.githubusercontent.com/u/17540364?v=4?s=50" width = "50px;" alt = "Tigerun" />< br />< sub >< b > Tigerun</ b ></ sub ></ a >< br />< a href = " #ideas -tigerun" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/yangbailiang" > < img src = "https://avatars.githubusercontent.com/u/50096675?v=4?s=50" width = "50px;" alt = "yangbailiang" / > < br / > < sub > < b > yangbailiang< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ayangbailiang" title = "Bug reports" > 🐛< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=yangbailiang" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lokywang" >< img src = "https://avatars.githubusercontent.com/u/28672424?v=4?s=50" width = "50px;" alt = "lokywang" />< br />< sub >< b > lokywang</ b ></ sub ></ a >< br />< a href = " #ideas -lokywang" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/jichoucc" > < img src = "https://avatars.githubusercontent.com/u/87190214?v=4?s=50" width = "50px;" alt = "jichoucc" / > < br / > < sub > < b > jichoucc< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ajichoucc" title = "Bug reports" > 🐛< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=jichoucc" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/wuyongyin" >< img src = "https://avatars.githubusercontent.com/u/20410234?v=4?s=50" width = "50px;" alt = "wuyongyin" />< br />< sub >< b > wuyongyin</ b ></ sub ></ a >< br />< a href = " #ideas -wuyongyin" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/wangdayan" > < img src = "https://avatars.githubusercontent.com/u/62323175?v=4?s=50" width = "50px;" alt = "Claire" / > < br / > < sub > < b > Claire< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=wangdayan" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/zc1813400107" > < img src = "https://avatars.githubusercontent.com/u/46372405?v=4?s=50" width = "50px;" alt = "super" / > < br / > < sub > < b > super< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=zc1813400107" title = "Code" > 💻< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=zc1813400107" title = "Documentation" > 📖< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/xiaobo9" > < img src = "https://avatars.githubusercontent.com/u/1284376?v=4?s=50" width = "50px;" alt = "xiaobo9" / > < br / > < sub > < b > xiaobo9< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=xiaobo9" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/zhangchanglong" >< img src = "https://avatars.githubusercontent.com/u/3481828?v=4?s=50" width = "50px;" alt = "zhangchanglong" />< br />< sub >< b > zhangchanglong</ b ></ sub ></ a >< br />< a href = " #eventOrganizing -zhangchanglong" title = "Event Organizing" > 📋</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://samzong.me" >< img src = "https://avatars.githubusercontent.com/u/13782141?v=4?s=50" width = "50px;" alt = "Samzong Lu" />< br />< sub >< b > Samzong Lu</ b ></ sub ></ a >< br />< a href = " #eventOrganizing -SAMZONG" title = "Event Organizing" > 📋</ a > < a href = " #projectManagement -SAMZONG" title = "Project Management" > 📆</ a > < a href = " #design -SAMZONG" title = "Design" > 🎨</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/halfray" > < img src = "https://avatars.githubusercontent.com/u/8181982?v=4?s=50" width = "50px;" alt = "halfray" / > < br / > < sub > < b > halfray< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ahalfray" title = "Bug reports" > 🐛< / a > < / td >
< / tr >
< / tbody >
< / table >
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<!-- ALL - CONTRIBUTORS - LIST:END -->
## 功能介绍
<!-- <img src="./public/assets/cskefu - 2021 - 08 - 22 - 8.22.09PM.jpg" width="900"> -->
春松客服提供的开源代码,即[CSKeFu ](https://github.com/cskefu/cskefu ),包含多个开箱即用的模块:
- 账号及组织机构管理:按组织、角色分配账号权限
- 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话
- 联系人和客户管理: CRM 模块,管理联系人和客户,细粒度维护客户信息,自定义标签和打标签,记录来往历史等
- 网页渠道组件:一分钟接入对话窗口,支持技能组、邀请和关联联系人等
- Facebook 渠道组件:快速接入 [Facebook Messenger ](https://www.messenger.com/ ) 渠道,通过 Messenger 支持 Facebook 粉丝页、[Shopify ](https://www.shopify.com/ ) 等海外社交、电商平台
- 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等
- 机器人客服:与[Chatopera 云服务 ](/products/chatbot-platform/index.html )集成
- 企业聊天:支持企业员工在春松客服系统中群聊和私聊
- 质检:历史会话、服务小结、服务反馈及相关报表
了解功能详细介绍,参考[文档中心 ](https://docs.cskefu.com/ )。
## 产品演示
< p align = "center" >
< b > 欢迎页< / b > < br >
< img src = "https://static-public.chatopera.com/assets/images/cskefu/cskefu-screen-1.jpg" width = "900" >
< / p >
< details >
< summary > 展开查看更多产品截图< / summary >
< p >
< p align = "center" >
< b > 坐席工作台< / b > < br >
< img src = "https://static-public.chatopera.com/assets/images/44915582-eb8d2c80-ad65-11e8-8876-86c8b5bb5cc7.png" width = "900" >
< / p >
< p align = "center" >
< b > 坐席监控< / b > < br >
< img src = "https://static-public.chatopera.com/assets/images/44915711-432b9800-ad66-11e8-899b-1ea02244925d.png" width = "900" >
< / p >
< p align = "center" >
< b > 集成客服机器人< / b > < br >
< img src = "https://static-public.chatopera.com/assets/images/51080565-4b82df00-1719-11e9-8cc4-dbbec0459224.png" width = "900" >
< / p >
< p align = "center" >
< b > 客服机器人应答< / b > < br >
< img src = "https://static-public.chatopera.com/assets/images/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width = "900" >
< / p >
< / p >
< / details >
### 坐席工作台
[https://demo.cskefu.com/ ](https://demo.cskefu.com/ )
| **登录账号** | **密码** | **角色** |
| ------------ | --------- | -------------- |
| admin | admin1234 | 系统超级管理员 |
| zhangsan | agent1234 | 客服坐席人员 |
### 网页端访客示例
[https://demo.cskefu.com/testclient.html ](http://demo.cskefu.com/testclient.html )
- 登录张三后可接待访客,否则显示没有客服人员在线
### 机器人客服示例
[https://oh-my.cskefu.com/im/text/0nhckh.html ](https://oh-my.cskefu.com/im/text/0nhckh.html )
## 快速开始
### 春松客服用户使用指南
- 快速的了解和介绍春松客服
- 快速的查找和春松客服相关的材料
下载[《春松客服用户使用指南》 ](https://www.cskefu.com/moment/825.html/ )。
### 安装部署
支持云原生环境,容器化一键部署,现在就使用春松客服!参考[《私有部署文档》 ](http://docs.cskefu.com/docs/deploy )。
### 系统初始化
部署后,进行系统初始化,为组织设定部门、权限、账号等,参考[《系统初始化文档》 ](https://docs.cskefu.com/docs/initialization )。
### 运维
备份、升级、回滚等运维工作,参考[《系统维护文档》 ](https://docs.cskefu.com/docs/osc/maintainence )。
### 运营使用指南
关于产品的具体使用说明,请参考[《春松客服文档》 ](https://docs.cskefu.com )。
### 立即上线机器人客服
超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服! 7x24 小时在线,接待访客,辅助人工坐席,提升 10 倍工作效率。Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发。
- [集成 Chatopera 云服务 ](https://docs.cskefu.com/docs/work-chatbot/bot-agent )
- [设定知识库、对话技能:欢迎语、按钮、图文消息等 ](https://docs.cskefu.com/docs/work-chatbot/message-types )
< details >
< summary > 展开查看更多机器人客服介绍< / summary >
< p >
< p align = "center" >
< b > 应用场景示例< / b > < br >
< img src = "https://github.com/cskefu/cskefu/raw/osc/public/assets/screenshot-20210908-184522.png" width = "800" >
< / p >
支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线!
上线机器人客服的两个方式: 1) Chatopera 云服务, 按量付费, 提供每日免费额度; 2) 私有部署。
< / p >
< / details >
## 春松客服开源社区
### 合作开源客服系统,共赢未来
在春松客服开源社区,我们建立关系、发现认同、合作共赢!
- 了解春松客服采用的开源许可协议,参考[文档 ](https://www.cskefu.com/2023/06/25/chunsong-public-license-1-0/ )
- 了解春松客服的开发计划,参考[文档 ](https://chatopera.github.io/cskefu.roadmap/ )
- 加入开源社区运营,成为社区合伙人,参考[文档 ](https://mp.weixin.qq.com/s/TLE87YX4k097iOXnV4WVSw )
- 加入春松客服开源社区,参考[文档 ](https://www.cskefu.com/join-us/ )
- 如何提交反馈、文档,参考[文档 ](./CONTRIBUTING.md )
- 如何提交代码,参考[文档 ](https://docs.cskefu.com/docs/osc/contribution )
- 如何最新的春松客服开发进展:订阅[春松客服邮件列表 ](https://lists.cskefu.com/cgi-bin/mailman/listinfo/dev )
- 如何获得春松客服商业插件和服务,参考[文档 ](https://www.chatopera.com/price.html )
春松客服之所以开源,是基于这样一种信念:爱人也是爱己,利他也是利己。
因春松客服受益,而不回报开源社区的用户,我们不欢迎使用春松客服:我们开源并不是为了你们,你们是不被祝福的。
严重违反社区理念,通报及拉黑声明:[拉黑 @vicviz ](https://www.cskefu.com/violation-announcement-2022-04-24/ )
### 工单
遇到任何软件使用的问题,先在[工单历史记录 ](https://github.com/cskefu/cskefu/issues )中查询。
如果没有找到相似问题,使用下面的链接创建新的工单 -
- [Help: 开发环境搭建、功能咨询和使用问题等 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=help-wanted&template=1_help.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Bug: 提交软件缺陷 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=bug&template=2_bug_report.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Requirement: 描述新需求、反馈建议 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=requirement&template=3_requirement.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Profiling: 瓶颈分析、性能优化建议和安全漏洞等 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=profiling&template=4_profiling.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
### 开发者文档
- 开发环境搭建
- [安装依赖和启动数据库等 ](https://docs.cskefu.com/docs/osc/engineering )
- [IDE 配置和使用之 IntelliJ IDEA ](https://docs.cskefu.com/docs/osc/ide_intelij_idea )
- [IDE 配置和使用之 Eclipse IDE ](https://docs.cskefu.com/docs/osc/ide_eclipse )
- 定制开发技能
- [系统集成之 RestAPIs ](https://docs.cskefu.com/docs/osc/restapi )
- [从零开始学习定制春松客服技能:春松客服大讲堂 PPT 课件及视频 ](https://github.com/cskefu/cskefu.djt )
- [掌握春松客服前端框架 Pugjs, 介绍及使用注意事项 ](https://blog.csdn.net/samurais/article/details/114576611 )
- [提交代码 ](https://docs.cskefu.com/docs/osc/contribution )
## 微信
### 微信群
春松客服用户和开发者交流群。

### 微信公众号
及时获得产品更新、活动分享等信息,关注春松客服公众号。

## 鸣谢
[Amazon AWS 赞助春松客服服务器资源 5W RMB( 2021 年度) ](https://aws.amazon.com )
[IBM Cloud 赞助春松客服服务器资源 12W US Dollar( 2019 年度) ](https://cloud.ibm.com/ )
[QingCloud 赞助春松客服服务器资源 1W RMB( 2018 年度) ](https://www.qingcloud.com/ )
## 开源许可协议
Copyright 2023 < a href = "https://www.chatopera.com/" target = "_blank" > Beijing Huaxia Chunsong Technology Co., Ltd.< / a >
[Chunsong Public License, version 1.0 ](https://docs.cskefu.com/licenses/v1.html )

< div align = right >
[主页 ](https://www.cskefu.com/ ) | [开源许可协议 ](https://docs.cskefu.com/licenses/v1.html ) | [工单列表 ](https://github.com/cskefu/cskefu/issues ) | [路线图 ](https://github.com/orgs/cskefu/projects/1 )
< / div >
# 春松客服
[](https://github.com/cskefu/cskefu/stargazers) [](https://github.com/cskefu/cskefu/network/members) [](https://www.cskefu.com/licenses/v1.html "开源许可协议") [](https://github.com/cskefu/cskefu/issues) [](https://github.com/cskefu/cskefu/issues?q=is%3Aissue+is%3Aclosed) [](https://hub.docker.com/r/chatopera/contact-center/) <!-- ALL-CONTRIBUTORS-BADGE:START - Do not remove or modify this section -->
[](#contributors -)
<!-- ALL - CONTRIBUTORS - BADGE:END -->
[https://www.cskefu.com ](https://www.cskefu.com/ )
| 版本 | 文档中心 | Git 分支 | 状态 |
| --- | --- | --- | --- |
| v8.x | [v8 ](https://docs.cskefu.com/docs/ ) | [GitHub ](https://github.com/cskefu/cskefu/tree/develop ) \| [Gitee ](https://gitee.com/cskefu/cskefu/tree/develop/ ) | Active, 维护中 |
| v7.x | [v7 ](https://docs.cskefu.com/docs/v7/ ) | [GitHub ](https://github.com/cskefu/cskefu/tree/v7 ) \| [Gitee ](https://gitee.com/cskefu/cskefu/tree/v7/ ) | Sunset, 维护终止 |
:hearts: 春松客服的愿景:
- 公元 2032 年内, 1000 万企业上线开源客服系统
:innocent: 春松客服的承诺:
- 坚持基础功能开源,不发布垃圾
- 坚持持续优化
- 坚持商业友好授权
春松客服宣言视频: [Bilibili ](https://www.bilibili.com/video/BV1hu411o76r/ ) | [YouTube ](https://youtu.be/ILf3BWpq4Ns )
新版本介绍:[观看春松客服 v8 新版本发布会 @ 2023-07-01 ](https://www.cskefu.com/2023/07/03/community-conf/ )
## 媒体报道
< img src = "./public/assets/cskefu-gpv-2.png" height = "220" div align = right / >
- [春松客服:通过开源加云原生模式,大规模交付智能客服系统 ](https://www.cskefu.com/2022/04/11/cskefu-opensource-plus-cloud-model/ )
- [春松客服荣获 GVP 企业级开源项目认证 ](http://www.ctiforum.com/news/guonei/578988.html )
- [Chatopera 王海良:做好开源客服系统 | OpenTEKr 专访 ](https://www.bilibili.com/video/BV1qF411p7hW )
---
## 开发者列表 ✨
:evergreen_tree: 春松客服是开源的智能客服系统,于 2018 年 9 月由 [Chatopera ](https://www.chatopera.com ) 发布,在开源社区协作中优化和完善,春松客服属于[春松客服开源社区 ](https://github.com/cskefu/cskefu#%E6%98%A5%E6%9D%BE%E5%AE%A2%E6%9C%8D%E5%BC%80%E6%BA%90%E7%A4%BE%E5%8C%BA )。
<!-- ALL - CONTRIBUTORS - LIST:START - Do not remove or modify this section -->
<!-- prettier - ignore - start -->
<!-- markdownlint - disable -->
< table >
< tbody >
< tr >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/mukaiu" >< img src = "https://avatars.githubusercontent.com/u/7746790?v=4?s=50" width = "50px;" alt = "Mukaiu" />< br />< sub >< b > Mukaiu</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=mukaiu" title = "Code" > 💻</ a > < a href = " #infra -mukaiu" title = "Infrastructure (Hosting, Build-Tools, etc)" > 🚇</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://www.linkedin.com/in/hai-liang-wang/" >< img src = "https://avatars.githubusercontent.com/u/3538629?v=4?s=50" width = "50px;" alt = "Hai Liang W." />< br />< sub >< b > Hai Liang W.</ b ></ sub ></ a >< br />< a href = " #plugin -hailiang-wang" title = "Plugin/utility libraries" > 🔌</ a > < a href = " #financial -hailiang-wang" title = "Financial" > 💵</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/shih945" > < img src = "https://avatars.githubusercontent.com/u/29646781?v=4?s=50" width = "50px;" alt = "SHIH" / > < br / > < sub > < b > SHIH< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=shih945" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/luruiGit" > < img src = "https://avatars.githubusercontent.com/u/49265205?v=4?s=50" width = "50px;" alt = "luruiGit" / > < br / > < sub > < b > luruiGit< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=luruiGit" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "http://enze5088.github.io" > < img src = "https://avatars.githubusercontent.com/u/14285786?v=4?s=50" width = "50px;" alt = "Enze" / > < br / > < sub > < b > Enze< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=enze5088" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://blog.dengchao.fun" > < img src = "https://avatars.githubusercontent.com/u/16363180?v=4?s=50" width = "50px;" alt = "邓超" / > < br / > < sub > < b > 邓超< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=DevDengChao" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/Happy5" >< img src = "https://avatars.githubusercontent.com/u/53087368?v=4?s=50" width = "50px;" alt = "Happy5" />< br />< sub >< b > Happy5</ b ></ sub ></ a >< br />< a href = " #ideas -Happy5" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://www.csdn.net" >< img src = "https://avatars.githubusercontent.com/u/3679798?v=4?s=50" width = "50px;" alt = "kyle" />< br />< sub >< b > kyle</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=kylezhang" title = "Code" > 💻</ a > < a href = " #talk -kylezhang" title = "Talks" > 📢</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/xianliwang" >< img src = "https://avatars.githubusercontent.com/u/52594347?v=4?s=50" width = "50px;" alt = "xianliwang" />< br />< sub >< b > xianliwang</ b ></ sub ></ a >< br />< a href = " #video -xianliwang" title = "Videos" > 📹</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=xianliwang" title = "Tests" > ⚠️</ a ></ td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lihang2016" >< img src = "https://avatars.githubusercontent.com/u/23203931?v=4?s=50" width = "50px;" alt = "lihang2016" />< br />< sub >< b > lihang2016</ b ></ sub ></ a >< br />< a href = " #ideas -lihang2016" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/live-in-the-moment" >< img src = "https://avatars.githubusercontent.com/u/62800943?v=4?s=50" width = "50px;" alt = "live-in-the-moment" />< br />< sub >< b > live-in-the-moment</ b ></ sub ></ a >< br />< a href = " #ideas -live-in-the-moment" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Alive-in-the-moment" title = "Bug reports" > 🐛</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=live-in-the-moment" title = "Tests" > ⚠️</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/ArioWei" > < img src = "https://avatars.githubusercontent.com/u/41034256?v=4?s=50" width = "50px;" alt = "ArioWei" / > < br / > < sub > < b > ArioWei< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=ArioWei" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "http://www.youkefu.cn" >< img src = "https://avatars.githubusercontent.com/u/48078408?v=4?s=50" width = "50px;" alt = "优客服" />< br />< sub >< b > 优客服</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=youkefu" title = "Code" > 💻</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=youkefu" title = "Tests" > ⚠️</ a > < a href = " #business -youkefu" title = "Business development" > 💼</ a > < a href = " #design -youkefu" title = "Design" > 🎨</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lecjy" >< img src = "https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width = "50px;" alt = "lecjy" />< br />< sub >< b > lecjy</ b ></ sub ></ a >< br />< a href = " #ideas -lecjy" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = " #talk -lecjy" title = "Talks" > 📢</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/xl111" > < img src = "https://avatars.githubusercontent.com/u/64338718?v=4?s=50" width = "50px;" alt = "徐。。" / > < br / > < sub > < b > 徐。。< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=xl111" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/viaco2ove" > < img src = "https://avatars.githubusercontent.com/u/8044837?v=4?s=50" width = "50px;" alt = "viaco2ove" / > < br / > < sub > < b > viaco2ove< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=viaco2ove" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/understanding" > < img src = "https://avatars.githubusercontent.com/u/2801277?v=4?s=50" width = "50px;" alt = "understanding" / > < br / > < sub > < b > understanding< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=understanding" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/MQPearth" > < img src = "https://avatars.githubusercontent.com/u/32632796?v=4?s=50" width = "50px;" alt = "MQPearth" / > < br / > < sub > < b > MQPearth< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=MQPearth" title = "Tests" > ⚠️< / a > < / td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/SkorpiosL" > < img src = "https://avatars.githubusercontent.com/u/32902343?v=4?s=50" width = "50px;" alt = "SkorpiosL" / > < br / > < sub > < b > SkorpiosL< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=SkorpiosL" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/always-China" > < img src = "https://avatars.githubusercontent.com/u/49581101?v=4?s=50" width = "50px;" alt = "hua" / > < br / > < sub > < b > hua< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=always-China" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/wq11123" >< img src = "https://avatars.githubusercontent.com/u/40993206?v=4?s=50" width = "50px;" alt = "wq11123" />< br />< sub >< b > wq11123</ b ></ sub ></ a >< br />< a href = "https://github.com/cskefu/cskefu/commits?author=wq11123" title = "Tests" > ⚠️</ a > < a href = " #video -wq11123" title = "Videos" > 📹</ a > < a href = " #ideas -wq11123" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/MouMouQQ" >< img src = "https://avatars.githubusercontent.com/u/101631131?v=4?s=50" width = "50px;" alt = "MouMouQQ" />< br />< sub >< b > MouMouQQ</ b ></ sub ></ a >< br />< a href = " #ideas -MouMouQQ" title = "Ideas, Planning, & Feedback" > 🤔</ a > < a href = "https://github.com/cskefu/cskefu/commits?author=MouMouQQ" title = "Tests" > ⚠️</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/tigerun" >< img src = "https://avatars.githubusercontent.com/u/17540364?v=4?s=50" width = "50px;" alt = "Tigerun" />< br />< sub >< b > Tigerun</ b ></ sub ></ a >< br />< a href = " #ideas -tigerun" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/yangbailiang" > < img src = "https://avatars.githubusercontent.com/u/50096675?v=4?s=50" width = "50px;" alt = "yangbailiang" / > < br / > < sub > < b > yangbailiang< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ayangbailiang" title = "Bug reports" > 🐛< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=yangbailiang" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/lokywang" >< img src = "https://avatars.githubusercontent.com/u/28672424?v=4?s=50" width = "50px;" alt = "lokywang" />< br />< sub >< b > lokywang</ b ></ sub ></ a >< br />< a href = " #ideas -lokywang" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/jichoucc" > < img src = "https://avatars.githubusercontent.com/u/87190214?v=4?s=50" width = "50px;" alt = "jichoucc" / > < br / > < sub > < b > jichoucc< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ajichoucc" title = "Bug reports" > 🐛< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=jichoucc" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/wuyongyin" >< img src = "https://avatars.githubusercontent.com/u/20410234?v=4?s=50" width = "50px;" alt = "wuyongyin" />< br />< sub >< b > wuyongyin</ b ></ sub ></ a >< br />< a href = " #ideas -wuyongyin" title = "Ideas, Planning, & Feedback" > 🤔</ a ></ td >
< / tr >
< tr >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/wangdayan" > < img src = "https://avatars.githubusercontent.com/u/62323175?v=4?s=50" width = "50px;" alt = "Claire" / > < br / > < sub > < b > Claire< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=wangdayan" title = "Tests" > ⚠️< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/zc1813400107" > < img src = "https://avatars.githubusercontent.com/u/46372405?v=4?s=50" width = "50px;" alt = "super" / > < br / > < sub > < b > super< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=zc1813400107" title = "Code" > 💻< / a > < a href = "https://github.com/cskefu/cskefu/commits?author=zc1813400107" title = "Documentation" > 📖< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/xiaobo9" > < img src = "https://avatars.githubusercontent.com/u/1284376?v=4?s=50" width = "50px;" alt = "xiaobo9" / > < br / > < sub > < b > xiaobo9< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/commits?author=xiaobo9" title = "Code" > 💻< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://github.com/zhangchanglong" >< img src = "https://avatars.githubusercontent.com/u/3481828?v=4?s=50" width = "50px;" alt = "zhangchanglong" />< br />< sub >< b > zhangchanglong</ b ></ sub ></ a >< br />< a href = " #eventOrganizing -zhangchanglong" title = "Event Organizing" > 📋</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" >< a href = "https://samzong.me" >< img src = "https://avatars.githubusercontent.com/u/13782141?v=4?s=50" width = "50px;" alt = "Samzong Lu" />< br />< sub >< b > Samzong Lu</ b ></ sub ></ a >< br />< a href = " #eventOrganizing -SAMZONG" title = "Event Organizing" > 📋</ a > < a href = " #projectManagement -SAMZONG" title = "Project Management" > 📆</ a > < a href = " #design -SAMZONG" title = "Design" > 🎨</ a ></ td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/halfray" > < img src = "https://avatars.githubusercontent.com/u/8181982?v=4?s=50" width = "50px;" alt = "halfray" / > < br / > < sub > < b > halfray< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Ahalfray" title = "Bug reports" > 🐛< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/kely33" > < img src = "https://avatars.githubusercontent.com/u/134681303?v=4?s=50" width = "50px;" alt = "kely33" / > < br / > < sub > < b > kely33< / b > < / sub > < / a > < br / > < a href = "https://github.com/cskefu/cskefu/issues?q=author%3Akely33" title = "Bug reports" > 🐛< / a > < / td >
< td align = "center" valign = "top" width = "11.11%" > < a href = "https://github.com/lecjy" > < img src = "https://avatars.githubusercontent.com/u/9280760?v=4?s=50" width = "50px;" alt = "lecjy" / > < br / > < sub > < b > lecjy< / b > < / sub > < / a > < br / > < / td >
< / tr >
< / tbody >
< / table >
<!-- markdownlint - restore -->
<!-- prettier - ignore - end -->
<!-- ALL - CONTRIBUTORS - LIST:END -->
## 功能介绍
<!-- <img src="./public/assets/cskefu - 2021 - 08 - 22 - 8.22.09PM.jpg" width="900"> -->
春松客服提供的开源代码,即[CSKeFu ](https://github.com/cskefu/cskefu ),包含多个开箱即用的模块:
- 账号及组织机构管理:按组织、角色分配账号权限
- 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话
- 联系人和客户管理: CRM 模块,管理联系人和客户,细粒度维护客户信息,自定义标签和打标签,记录来往历史等
- 网页渠道组件:一分钟接入对话窗口,支持技能组、邀请和关联联系人等
- Facebook 渠道组件:快速接入 [Facebook Messenger ](https://www.messenger.com/ ) 渠道,通过 Messenger 支持 Facebook 粉丝页、[Shopify ](https://www.shopify.com/ ) 等海外社交、电商平台
- 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等
- 机器人客服:与[Chatopera 云服务 ](/products/chatbot-platform/index.html )集成
- 企业聊天:支持企业员工在春松客服系统中群聊和私聊
- 质检:历史会话、服务小结、服务反馈及相关报表
了解功能详细介绍,参考[文档中心 ](https://docs.cskefu.com/ )。
## 产品演示
< p align = "center" >
< b > 欢迎页< / b > < br >
< img src = "./public/assets/cskefu/cskefu-screen-1.jpg" width = "900" >
< / p >
< details >
< summary > 展开查看更多产品截图< / summary >
< p >
< p align = "center" >
< b > 坐席工作台< / b > < br >
< img src = "./public/assets/44915582-eb8d2c80-ad65-11e8-8876-86c8b5bb5cc7.png" width = "900" >
< / p >
< p align = "center" >
< b > 坐席监控< / b > < br >
< img src = "./public/assets/44915711-432b9800-ad66-11e8-899b-1ea02244925d.png" width = "900" >
< / p >
< p align = "center" >
< b > 集成客服机器人< / b > < br >
< img src = "./public/assets/51080565-4b82df00-1719-11e9-8cc4-dbbec0459224.png" width = "900" >
< / p >
< p align = "center" >
< b > 客服机器人应答< / b > < br >
< img src = "./public/assets/51080567-50479300-1719-11e9-85d8-d209370c9d10.png" width = "900" >
< / p >
< / p >
< / details >
## 快速开始
### 春松客服用户使用指南
- 快速的了解和介绍春松客服
- 快速的查找和春松客服相关的材料
下载[《春松客服用户使用指南》 ](https://www.cskefu.com/moment/825.html/ )。
### 安装部署
支持云原生环境,容器化一键部署,现在就使用春松客服!参考[《私有部署文档》 ](http://docs.cskefu.com/docs/deploy )。
### 系统初始化
部署后,进行系统初始化,为组织设定部门、权限、账号等,参考[《系统初始化文档》 ](https://docs.cskefu.com/docs/initialization )。
### 运维
备份、升级、回滚等运维工作,参考[《系统维护文档》 ](https://docs.cskefu.com/docs/osc/maintainence )。
### 运营使用指南
关于产品的具体使用说明,请参考[《春松客服文档》 ](https://docs.cskefu.com )。
### 立即上线机器人客服
超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服! 7x24 小时在线,接待访客,辅助人工坐席,提升 10 倍工作效率。Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发。
- [集成 Chatopera 云服务 ](https://docs.cskefu.com/docs/work-chatbot/bot-agent )
- [设定知识库、对话技能:欢迎语、按钮、图文消息等 ](https://docs.cskefu.com/docs/work-chatbot/message-types )
< details >
< summary > 展开查看更多机器人客服介绍< / summary >
< p >
< p align = "center" >
< b > 应用场景示例< / b > < br >
< img src = "https://github.com/cskefu/cskefu/raw/develop/public/assets/screenshot-20210908-184522.png" width = "800" >
< / p >
支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线!
上线机器人客服的两个方式: 1) Chatopera 云服务, 按量付费, 提供每日免费额度; 2) 私有部署。
< / p >
< / details >
## 春松客服开源社区
### 合作开源客服系统,共赢未来
在春松客服开源社区,我们建立关系、发现认同、合作共赢!
- 了解春松客服采用的开源许可协议,参考[文档 ](https://www.cskefu.com/2023/06/25/chunsong-public-license-1-0/ )
- 了解春松客服的开发计划,参考[文档 ](https://chatopera.github.io/cskefu.roadmap/ )
- 加入开源社区运营,成为社区合伙人,参考[文档 ](https://mp.weixin.qq.com/s/TLE87YX4k097iOXnV4WVSw )
- 加入春松客服开源社区,参考[文档 ](https://www.cskefu.com/join-us/ )
- 如何提交反馈、文档,参考[文档 ](./CONTRIBUTING.md )
- 如何提交代码,参考[文档 ](https://docs.cskefu.com/docs/osc/contribution )
- 如何最新的春松客服开发进展:订阅[春松客服邮件列表 ](https://lists.cskefu.com/cgi-bin/mailman/listinfo/dev )
- 如何获得春松客服商业插件和服务,参考[文档 ](https://www.chatopera.com/price.html )
春松客服之所以开源,是基于这样一种信念:爱人也是爱己,利他也是利己。
因春松客服受益,而不回报开源社区的用户,我们不欢迎使用春松客服:我们开源并不是为了你们,你们是不被祝福的。
严重违反社区理念,通报及拉黑声明:[拉黑 @vicviz ](https://www.cskefu.com/violation-announcement-2022-04-24/ )
### 工单
遇到任何软件使用的问题,先在[工单历史记录 ](https://github.com/cskefu/cskefu/issues )中查询。
如果没有找到相似问题,使用下面的链接创建新的工单 -
- [Help: 开发环境搭建、功能咨询和使用问题等 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=help-wanted&template=1_help.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Bug: 提交软件缺陷 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=bug&template=2_bug_report.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Requirement: 描述新需求、反馈建议 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=requirement&template=3_requirement.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
- [Profiling: 瓶颈分析、性能优化建议和安全漏洞等 ](https://github.com/cskefu/cskefu/issues/new?assignees=hailiang-wang&labels=profiling&template=4_profiling.md&title=Title%3A+%E7%94%A8%E4%B8%80%E5%8F%A5%E8%AF%9D%E9%99%88%E8%BF%B0%E4%BA%8B%E6%83%85%EF%BC%8C%E4%BF%9D%E8%AF%81%E8%A8%80%E7%AE%80%E6%84%8F%E8%B5%85%EF%BC%8C%E6%AF%94%E5%A6%82%E9%97%AE%E9%A2%98%E7%AE%80%E8%BF%B0%E5%8F%8A+root+cause+%E6%97%A5%E5%BF%97%E8%AF%AD%E5%8F%A5%EF%BC%8C%E6%9B%B4%E5%AE%B9%E6%98%93%E8%8E%B7%E5%BE%97%E5%B8%AE%E5%8A%A9 )
### 开发者文档
- 开发环境搭建
- [安装依赖和启动数据库等 ](https://docs.cskefu.com/docs/osc/engineering )
- [IDE 配置和使用之 IntelliJ IDEA ](https://docs.cskefu.com/docs/osc/ide_intelij_idea )
- [IDE 配置和使用之 VSCode ](https://docs.cskefu.com/docs/osc/ide_vscode )
- 定制开发技能
- [系统集成之 RestAPIs ](https://docs.cskefu.com/docs/osc/restapi )
- [从零开始学习定制春松客服技能:春松客服大讲堂 PPT 课件及视频 ](https://github.com/cskefu/cskefu.djt )
- [掌握春松客服前端框架 Pugjs, 介绍及使用注意事项 ](https://blog.csdn.net/samurais/article/details/114576611 )
- [提交代码 ](https://docs.cskefu.com/docs/osc/contribution )
## 微信
* 如以下图片无法浏览,可能是网络原因,请打开 [Gitee ](https://gitee.com/cskefu/cskefu#%E5%BE%AE%E4%BF%A1 ) 查看二维码。
### 微信群
春松客服用户和开发者交流群。

### 微信公众号
及时获得产品更新、活动分享等信息,关注春松客服公众号。

## 鸣谢
[Amazon AWS 赞助春松客服服务器资源 5W RMB( 2021 年度) ](https://aws.amazon.com )
[IBM Cloud 赞助春松客服服务器资源 12W US Dollar( 2019 年度) ](https://cloud.ibm.com/ )
[QingCloud 赞助春松客服服务器资源 1W RMB( 2018 年度) ](https://www.qingcloud.com/ )
## 开源许可协议
Copyright 2023 < a href = "https://www.chatopera.com/" target = "_blank" > Beijing Huaxia Chunsong Technology Co., Ltd.< / a >
[Chunsong Public License, version 1.0 ](https://docs.cskefu.com/licenses/v1.html )
