diff --git a/contact-center/app/src/main/java/com/chatopera/cc/webim/Application.java b/contact-center/app/src/main/java/com/chatopera/cc/webim/Application.java index f7a1c9ed..72e53f08 100644 --- a/contact-center/app/src/main/java/com/chatopera/cc/webim/Application.java +++ b/contact-center/app/src/main/java/com/chatopera/cc/webim/Application.java @@ -58,6 +58,7 @@ public class Application { static{ UKDataContext.model.put("contacts", true) ; UKDataContext.model.put("sales", true); + UKDataContext.model.put("chatbot", true); } /** diff --git a/contact-center/app/src/main/java/com/chatopera/cc/webim/util/chatbot/ChatbotUtils.java b/contact-center/app/src/main/java/com/chatopera/cc/webim/util/chatbot/ChatbotUtils.java index 955823a2..79a3ca2c 100644 --- a/contact-center/app/src/main/java/com/chatopera/cc/webim/util/chatbot/ChatbotUtils.java +++ b/contact-center/app/src/main/java/com/chatopera/cc/webim/util/chatbot/ChatbotUtils.java @@ -22,9 +22,13 @@ import java.util.HashSet; public class ChatbotUtils { public static final HashSet VALID_LANGS = new HashSet(Arrays.asList(new String[]{"zh_CN", "en_US"})); - public static final HashSet VALID_WORKMODELS = new HashSet(Arrays.asList(new String[]{"客服机器人优先", "人工客服优先"})); + public static final String CHATBOT_FIRST = "客服机器人优先"; + public static final String HUMAN_FIRST = "人工客服优先"; + public static final HashSet VALID_WORKMODELS = new HashSet(Arrays.asList(new String[]{CHATBOT_FIRST, HUMAN_FIRST})); + public static final String SNS_TYPE_WEBIM = "webim"; + /** * 使用snsid得到ChatbotID * diff --git a/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/api/rest/ApiChatbotController.java b/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/api/rest/ApiChatbotController.java index 2aa6899f..c2d96a0b 100644 --- a/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/api/rest/ApiChatbotController.java +++ b/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/api/rest/ApiChatbotController.java @@ -18,14 +18,13 @@ package com.chatopera.cc.webim.web.handler.api.rest; import com.chatopera.cc.util.Menu; import com.chatopera.cc.util.UKTools; import com.chatopera.cc.util.exception.CallOutRecordException; -import com.chatopera.cc.webim.service.repository.ChatbotRepository; -import com.chatopera.cc.webim.service.repository.OrganRepository; -import com.chatopera.cc.webim.service.repository.SNSAccountRepository; -import com.chatopera.cc.webim.service.repository.UserRepository; +import com.chatopera.cc.webim.service.repository.*; +import com.chatopera.cc.webim.util.OnlineUserUtils; import com.chatopera.cc.webim.util.chatbot.ChatbotUtils; import com.chatopera.cc.webim.web.handler.Handler; import com.chatopera.cc.webim.web.handler.api.request.RestUtils; import com.chatopera.cc.webim.web.model.Chatbot; +import com.chatopera.cc.webim.web.model.CousultInvite; import com.chatopera.cc.webim.web.model.Organ; import com.chatopera.cc.webim.web.model.User; import com.chatopera.chatbot.ChatbotAPI; @@ -79,6 +78,9 @@ public class ApiChatbotController extends Handler { @Autowired private OrganRepository organRes; + @Autowired + private ConsultInviteRepository consultInviteRes; + @RequestMapping(method = RequestMethod.POST) @Menu(type = "apps", subtype = "chatbot", access = true) @ApiOperation("聊天机器人") @@ -147,6 +149,12 @@ public class ApiChatbotController extends Handler { if (c.getApi().exists(c.getChatbotID())) { c.setEnabled(isEnabled); chatbotRes.save(c); + + // 更新访客网站配置 + CousultInvite invite = OnlineUserUtils.cousult(c.getSnsAccountIdentifier(), c.getOrgi(), consultInviteRes); + invite.setAi(isEnabled); + consultInviteRes.save(invite); + resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC); resp.addProperty(RestUtils.RESP_KEY_DATA, "完成。"); } else { @@ -186,12 +194,12 @@ public class ApiChatbotController extends Handler { return resp; } + // 更新访客网站配置 + CousultInvite invite = OnlineUserUtils.cousult(c.getSnsAccountIdentifier(), c.getOrgi(), consultInviteRes); + if (j.has("workmode") && ChatbotUtils.VALID_WORKMODELS.contains(j.get("workmode").getAsString())) { c.setWorkmode(j.get("workmode").getAsString()); - } - - if (j.has("enabled")) { - c.setEnabled(j.get("enabled").getAsBoolean()); + invite.setAifirst(StringUtils.equals(ChatbotUtils.CHATBOT_FIRST, c.getWorkmode())); } String description = j.has("description") ? j.get("description").getAsString() : null; @@ -199,6 +207,13 @@ public class ApiChatbotController extends Handler { String welcome = j.has("welcome") ? j.get("welcome").getAsString() : null; String name = j.has("name") ? j.get("name").getAsString() : null; + + if (j.has("enabled")) { + boolean enabled = j.get("enabled").getAsBoolean(); + c.setEnabled(enabled); + invite.setAi(enabled); + } + if (StringUtils.isNotBlank(description) || StringUtils.isNotBlank(fallback) || StringUtils.isNotBlank(welcome)) { @@ -228,11 +243,19 @@ public class ApiChatbotController extends Handler { if (StringUtils.isNotBlank(fallback)) c.setFallback(fallback); - if (StringUtils.isNotBlank(welcome)) + if (StringUtils.isNotBlank(welcome)) { c.setWelcome(welcome); + invite.setAimsg(welcome); + } + + if (StringUtils.isNotBlank(name)) { + c.setName(name); + invite.setAiname(name); + } c.setUpdatetime(new Date()); chatbotRes.save(c); + consultInviteRes.save(invite); return resp; } @@ -328,6 +351,16 @@ public class ApiChatbotController extends Handler { try { if (c.getApi().deleteByChatbotID(c.getChatbotID())) { + // 更新访客网站配置 + CousultInvite invite = OnlineUserUtils.cousult(c.getSnsAccountIdentifier(), c.getOrgi(), consultInviteRes); + if (invite != null) { + invite.setAi(false); + invite.setAiname(null); + invite.setAimsg(null); + invite.setAifirst(false); + invite.setAiid(null); + consultInviteRes.save(invite); + } chatbotRes.delete(c); resp.addProperty(RestUtils.RESP_KEY_RC, RestUtils.RESP_RC_SUCC); resp.addProperty(RestUtils.RESP_KEY_DATA, "删除成功。"); @@ -464,9 +497,6 @@ public class ApiChatbotController extends Handler { c.setPrimaryLanguage(primaryLanguage); c.setName(name); c.setWelcome(result.getJSONObject("data").getString("welcome")); - - // 默认不开启 - c.setEnabled(false); c.setCreater(creater); c.setOrgan(organ); c.setOrgi(orgi); @@ -477,6 +507,18 @@ public class ApiChatbotController extends Handler { c.setUpdatetime(dt); c.setWorkmode(workmode); + // 默认不开启 + boolean enabled = false; + c.setEnabled(enabled); + + // 更新访客网站配置 + CousultInvite invite = OnlineUserUtils.cousult(c.getSnsAccountIdentifier(), c.getOrgi(), consultInviteRes); + invite.setAi(enabled); + invite.setAifirst(StringUtils.equals(ChatbotUtils.CHATBOT_FIRST, workmode)); + invite.setAiid(c.getId()); + invite.setAiname(c.getName()); + invite.setAimsg(c.getWelcome()); + consultInviteRes.save(invite); chatbotRes.save(c); JsonObject data = new JsonObject(); diff --git a/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/apps/internet/IMController.java b/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/apps/internet/IMController.java index 68b345e0..c4546a07 100644 --- a/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/apps/internet/IMController.java +++ b/contact-center/app/src/main/java/com/chatopera/cc/webim/web/handler/apps/internet/IMController.java @@ -17,27 +17,18 @@ package com.chatopera.cc.webim.web.handler.apps.internet; -import java.io.File; -import java.io.IOException; -import java.net.URLDecoder; -import java.net.URLEncoder; -import java.util.Date; -import java.util.List; - -import javax.servlet.http.Cookie; -import javax.servlet.http.HttpServletRequest; -import javax.servlet.http.HttpServletResponse; -import javax.validation.Valid; - import com.chatopera.cc.core.UKDataContext; +import com.chatopera.cc.util.*; import com.chatopera.cc.util.extra.DataExchangeInterface; import com.chatopera.cc.util.webim.WebIMClient; import com.chatopera.cc.webim.service.acd.ServiceQuene; import com.chatopera.cc.webim.service.cache.CacheHelper; import com.chatopera.cc.webim.service.es.ContactsRepository; +import com.chatopera.cc.webim.service.repository.*; import com.chatopera.cc.webim.util.MessageUtils; import com.chatopera.cc.webim.util.OnlineUserUtils; import com.chatopera.cc.webim.web.handler.Handler; +import com.chatopera.cc.webim.web.model.*; import org.apache.commons.io.FileUtils; import org.apache.commons.lang.StringUtils; import org.springframework.beans.factory.annotation.Autowired; @@ -56,214 +47,198 @@ import org.springframework.web.multipart.MultipartFile; import org.springframework.web.servlet.ModelAndView; import org.springframework.web.servlet.mvc.method.annotation.SseEmitter; -import com.chatopera.cc.util.BrowserClient; -import com.chatopera.cc.util.CheckMobile; -import com.chatopera.cc.util.IP; -import com.chatopera.cc.util.IPTools; -import com.chatopera.cc.util.Menu; -import com.chatopera.cc.util.UKTools; -import com.chatopera.cc.webim.service.repository.AgentServiceSatisRepository; -import com.chatopera.cc.webim.service.repository.AgentUserContactsRepository; -import com.chatopera.cc.webim.service.repository.AttachmentRepository; -import com.chatopera.cc.webim.service.repository.ChatMessageRepository; -import com.chatopera.cc.webim.service.repository.ConsultInviteRepository; -import com.chatopera.cc.webim.service.repository.InviteRecordRepository; -import com.chatopera.cc.webim.service.repository.LeaveMsgRepository; -import com.chatopera.cc.webim.service.repository.SNSAccountRepository; -import com.chatopera.cc.webim.web.model.AgentReport; -import com.chatopera.cc.webim.web.model.AgentServiceSatis; -import com.chatopera.cc.webim.web.model.AgentUserContacts; -import com.chatopera.cc.webim.web.model.AiConfig; -import com.chatopera.cc.webim.web.model.AttachmentFile; -import com.chatopera.cc.webim.web.model.BlackEntity; -import com.chatopera.cc.webim.web.model.Contacts; -import com.chatopera.cc.webim.web.model.CousultInvite; -import com.chatopera.cc.webim.web.model.InviteRecord; -import com.chatopera.cc.webim.web.model.KnowledgeType; -import com.chatopera.cc.webim.web.model.LeaveMsg; -import com.chatopera.cc.webim.web.model.SNSAccount; -import com.chatopera.cc.webim.web.model.SessionConfig; -import com.chatopera.cc.webim.web.model.SystemConfig; -import com.chatopera.cc.webim.web.model.Topic; -import com.chatopera.cc.webim.web.model.UKeFuDic; -import com.chatopera.cc.webim.web.model.UploadStatus; -import com.chatopera.cc.webim.web.model.User; -import com.chatopera.cc.webim.web.model.UserHistory; +import javax.servlet.http.Cookie; +import javax.servlet.http.HttpServletRequest; +import javax.servlet.http.HttpServletResponse; +import javax.validation.Valid; +import java.io.File; +import java.io.IOException; +import java.net.URLDecoder; +import java.net.URLEncoder; +import java.util.Date; +import java.util.List; @Controller @RequestMapping("/im") @EnableAsync public class IMController extends Handler { - - @Value("${uk.im.server.host}") - private String host; - - @Value("${uk.im.server.port}") - private Integer port; + + @Value("${uk.im.server.host}") + private String host; + + @Value("${uk.im.server.port}") + private Integer port; @Value("${cs.im.server.ssl.port}") private Integer sslPort; @Value("${web.upload-path}") private String path; - - @Autowired - private ConsultInviteRepository inviteRepository; - - @Autowired - private ChatMessageRepository chatMessageRes ; - - @Autowired - private AgentServiceSatisRepository agentServiceSatisRes ; - - @Autowired - private InviteRecordRepository inviteRecordRes ; - - @Autowired - private LeaveMsgRepository leaveMsgRes ; - - @Autowired - private AttachmentRepository attachementRes; - - @Autowired - private ContactsRepository contactsRes ; - - @Autowired - private AgentUserContactsRepository agentUserContactsRes ; - - @Autowired - private SNSAccountRepository snsAccountRepository ; - + @Autowired + private ConsultInviteRepository inviteRepository; + + @Autowired + private ChatMessageRepository chatMessageRes; + + @Autowired + private AgentServiceSatisRepository agentServiceSatisRes; + + @Autowired + private InviteRecordRepository inviteRecordRes; + + @Autowired + private LeaveMsgRepository leaveMsgRes; + + + @Autowired + private AttachmentRepository attachementRes; + + @Autowired + private ContactsRepository contactsRes; + + @Autowired + private AgentUserContactsRepository agentUserContactsRes; + + @Autowired + private SNSAccountRepository snsAccountRepository; + @RequestMapping("/{id}") - @Menu(type = "im" , subtype = "point" , access = true) - public ModelAndView point(HttpServletRequest request , HttpServletResponse response, @PathVariable String id , @Valid String orgi , @Valid String userid , @Valid String title, @Valid String aiid) { - ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/point")) ; - String sessionid = request.getSession().getId() ; - if(!StringUtils.isBlank(id)){ - view.addObject("hostname", request.getServerName()) ; - - SystemConfig systemConfig = UKTools.getSystemConfig(); - if(systemConfig!=null && systemConfig.isEnablessl()) { - view.addObject("schema","https") ; - if(request.getServerPort() == 80) { - view.addObject("port", 443) ; - }else { - view.addObject("port", request.getServerPort()) ; - } - }else { - view.addObject("schema",request.getScheme()) ; - view.addObject("port", request.getServerPort()) ; - } - view.addObject("appid", id) ; - - - view.addObject("client", UKTools.getUUID()) ; - view.addObject("sessionid", sessionid) ; - - view.addObject("ip", UKTools.md5(request.getRemoteAddr())) ; - - view.addObject("mobile", CheckMobile.check(request.getHeader("User-Agent"))) ; - - - CousultInvite invite = OnlineUserUtils.cousult(id,orgi, inviteRepository); - if(invite!=null){ - orgi = invite.getOrgi() ; - view.addObject("inviteData", invite); - view.addObject("orgi",invite.getOrgi()); - view.addObject("appid",id); - - if(!StringUtils.isBlank(aiid)) { - view.addObject("aiid", aiid) ; - }else if(!StringUtils.isBlank(invite.getAiid())){ - view.addObject("aiid", invite.getAiid()) ; - } - //记录用户行为日志 - UserHistory userHistory = new UserHistory() ; - String url = request.getHeader("referer"); - if(!StringUtils.isBlank(url)){ - if(url.length() >255){ - userHistory.setUrl(url.substring( 0 , 255)); - }else{ - userHistory.setUrl(url); - } - userHistory.setReferer(userHistory.getUrl()); - } - userHistory.setParam(UKTools.getParameter(request)); - if(userHistory!=null){ - userHistory.setMaintype("im"); - userHistory.setSubtype("point"); - userHistory.setName("online"); - userHistory.setAdmin(false); - userHistory.setAccessnum(true); - } - User imUser = super.getIMUser(request , userid, null) ; - if(imUser!=null){ - userHistory.setCreater(imUser.getId()); - userHistory.setUsername(imUser.getUsername()); - userHistory.setOrgi(orgi); - } - if(!StringUtils.isBlank(title)){ - if(title.length() > 255){ - userHistory.setTitle(title.substring(0 , 255)); - }else{ - userHistory.setTitle(title); - } - } - userHistory.setOrgi(invite.getOrgi()); - userHistory.setAppid(id); - userHistory.setSessionid(sessionid); - - String ip = UKTools.getIpAddr(request); - userHistory.setHostname(ip); - userHistory.setIp(ip); - IP ipdata = IPTools.getInstance().findGeography(ip); - userHistory.setCountry(ipdata.getCountry()); - userHistory.setProvince(ipdata.getProvince()); - userHistory.setCity(ipdata.getCity()); - userHistory.setIsp(ipdata.getIsp()); - - BrowserClient client = UKTools.parseClient(request) ; - userHistory.setOstype(client.getOs()); - userHistory.setBrowser(client.getBrowser()); - userHistory.setMobile(CheckMobile.check(request.getHeader("User-Agent")) ? "1" : "0"); - - if(invite.isSkill()){ - /*** - * 查询 技能组 ， 缓存？ - */ - view.addObject("skillList", OnlineUserUtils.organ(orgi, ipdata , invite,true)) ; - /** - * 查询坐席 ， 缓存？ - */ - view.addObject("agentList", OnlineUserUtils.agents(orgi,true)) ; - } - view.addObject("traceid", userHistory.getId()) ; - if(invite.isRecordhis()){ - UKTools.published(userHistory); - } - - view.addObject("pointAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.POINT.toString(),orgi)) ; - view.addObject("inviteAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.INVITE.toString(),orgi)) ; - } - } - + @Menu(type = "im", subtype = "point", access = true) + public ModelAndView point(HttpServletRequest request, HttpServletResponse response, + @PathVariable String id, + @Valid String orgi, + @Valid String userid, + @Valid String title, + @Valid String aiid) { + ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/point")); + String sessionid = request.getSession().getId(); + if (!StringUtils.isBlank(id)) { + view.addObject("hostname", request.getServerName()); + + SystemConfig systemConfig = UKTools.getSystemConfig(); + if (systemConfig != null && systemConfig.isEnablessl()) { + view.addObject("schema", "https"); + if (request.getServerPort() == 80) { + view.addObject("port", 443); + } else { + view.addObject("port", request.getServerPort()); + } + } else { + view.addObject("schema", request.getScheme()); + view.addObject("port", request.getServerPort()); + } + view.addObject("appid", id); + + + view.addObject("client", UKTools.getUUID()); + view.addObject("sessionid", sessionid); + + view.addObject("ip", UKTools.md5(request.getRemoteAddr())); + + view.addObject("mobile", CheckMobile.check(request.getHeader("User-Agent"))); + + CousultInvite invite = OnlineUserUtils.cousult(id, orgi, inviteRepository); + if (invite != null) { + orgi = invite.getOrgi(); + view.addObject("inviteData", invite); + view.addObject("orgi", invite.getOrgi()); + view.addObject("appid", id); + + if (!StringUtils.isBlank(aiid)) { + view.addObject("aiid", aiid); + } else if (!StringUtils.isBlank(invite.getAiid())) { + view.addObject("aiid", invite.getAiid()); + } + //记录用户行为日志 + UserHistory userHistory = new UserHistory(); + String url = request.getHeader("referer"); + if (!StringUtils.isBlank(url)) { + if (url.length() > 255) { + userHistory.setUrl(url.substring(0, 255)); + } else { + userHistory.setUrl(url); + } + userHistory.setReferer(userHistory.getUrl()); + } + userHistory.setParam(UKTools.getParameter(request)); + if (userHistory != null) { + userHistory.setMaintype("im"); + userHistory.setSubtype("point"); + userHistory.setName("online"); + userHistory.setAdmin(false); + userHistory.setAccessnum(true); + } + User imUser = super.getIMUser(request, userid, null); + if (imUser != null) { + userHistory.setCreater(imUser.getId()); + userHistory.setUsername(imUser.getUsername()); + userHistory.setOrgi(orgi); + } + if (!StringUtils.isBlank(title)) { + if (title.length() > 255) { + userHistory.setTitle(title.substring(0, 255)); + } else { + userHistory.setTitle(title); + } + } + userHistory.setOrgi(invite.getOrgi()); + userHistory.setAppid(id); + userHistory.setSessionid(sessionid); + + String ip = UKTools.getIpAddr(request); + userHistory.setHostname(ip); + userHistory.setIp(ip); + IP ipdata = IPTools.getInstance().findGeography(ip); + userHistory.setCountry(ipdata.getCountry()); + userHistory.setProvince(ipdata.getProvince()); + userHistory.setCity(ipdata.getCity()); + userHistory.setIsp(ipdata.getIsp()); + + BrowserClient client = UKTools.parseClient(request); + userHistory.setOstype(client.getOs()); + userHistory.setBrowser(client.getBrowser()); + userHistory.setMobile(CheckMobile.check(request.getHeader("User-Agent")) ? "1" : "0"); + + if (invite.isSkill()) { + /*** + * 查询 技能组 ， 缓存？ + */ + view.addObject("skillList", OnlineUserUtils.organ(orgi, ipdata, invite, true)); + /** + * 查询坐席 ， 缓存？ + */ + view.addObject("agentList", OnlineUserUtils.agents(orgi, true)); + } + view.addObject("traceid", userHistory.getId()); + if (invite.isRecordhis()) { + UKTools.published(userHistory); + } + + view.addObject("pointAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.POINT.toString(), orgi)); + view.addObject("inviteAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.INVITE.toString(), orgi)); + } + } + return view; } - + @RequestMapping("/{id}/userlist") - @Menu(type = "im" , subtype = "inlist" , access = true) - public void inlist(HttpServletRequest request , HttpServletResponse response, @PathVariable String id , @Valid String userid) throws IOException { - response.setHeader("Content-Type", "text/html;charset=utf-8"); - if(!StringUtils.isBlank(userid)){ - BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, UKDataContext.SYSTEM_ORGI) ; - if((black != null && (black.getEndtime()==null || black.getEndtime().after(new Date()))) ){ - response.getWriter().write("in");; - } - } + @Menu(type = "im", subtype = "inlist", access = true) + public void inlist(HttpServletRequest request, HttpServletResponse response, @PathVariable String id, @Valid String userid) throws IOException { + response.setHeader("Content-Type", "text/html;charset=utf-8"); + if (!StringUtils.isBlank(userid)) { + BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, UKDataContext.SYSTEM_ORGI); + if ((black != null && (black.getEndtime() == null || black.getEndtime().after(new Date())))) { + response.getWriter().write("in"); + ; + } + } } + /** * 延时获取用户端浏览器的跟踪ID + * * @param request * @param response * @param orgi @@ -273,519 +248,545 @@ public class IMController extends Handler { * @return */ @RequestMapping("/online") - @Menu(type = "im" , subtype = "online" , access = true) - public SseEmitter callable(HttpServletRequest request , HttpServletResponse response , @Valid Contacts contacts, final @Valid String orgi , final @Valid String sessionid, @Valid String appid, final @Valid String userid , @Valid String sign , final @Valid String client, final @Valid String title, final @Valid String traceid) { - BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, orgi) ; - SseEmitter retSseEmitter = null ; - if((black == null || (black.getEndtime()!=null && black.getEndtime().before(new Date()))) ){ - final SseEmitter emitter = new SseEmitter(30000L); - if(CacheHelper.getSystemCacheBean().getCacheObject(userid, orgi) == null){ - if(!StringUtils.isBlank(userid)){ - emitter.onCompletion(new Runnable() { - @Override - public void run() { - try { - OnlineUserUtils.webIMClients.removeClient(userid , client , false) ; //执行了 邀请/再次邀请后终端的 - } catch (Exception e) { - e.printStackTrace(); - } - } - }); - emitter.onTimeout(new Runnable() { - @Override - public void run() { - try { - if(emitter!=null){ - emitter.complete(); - } - OnlineUserUtils.webIMClients.removeClient(userid , client , true) ; //正常的超时断开 - } catch (Exception e) { - e.printStackTrace(); - } - } - }); - CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); - if(invite!=null && invite.isTraceuser()){ - contacts = processContacts(orgi, contacts, appid, userid); - } - if(!StringUtils.isBlank(sign)){ - OnlineUserUtils.online(super.getIMUser(request , sign , contacts!=null ? contacts.getName() : null) , orgi , sessionid , UKDataContext.OnlineUserTypeStatus.WEBIM.toString(), request , UKDataContext.ChannelTypeEnum.WEBIM.toString() , appid , contacts , invite); - } - - OnlineUserUtils.webIMClients.putClient(userid, new WebIMClient(userid , client , emitter)) ; - } - } - retSseEmitter = emitter ; - } - return retSseEmitter; - } - - @RequestMapping("/index") - @Menu(type = "im" , subtype = "index" , access = true) - public ModelAndView index(ModelMap map ,HttpServletRequest request , HttpServletResponse response, @Valid String orgi, @Valid String aiid, @Valid String traceid ,@Valid String exchange, @Valid String title ,@Valid String url,@Valid String mobile ,@Valid String phone , @Valid String ai , @Valid String client , @Valid String type, @Valid String appid, @Valid String userid, @Valid String sessionid , @Valid String skill, @Valid String agent , @Valid Contacts contacts,@Valid String product,@Valid String description,@Valid String imgurl,@Valid String pid,@Valid String purl) throws Exception { - ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/index")) ; - BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, UKDataContext.SYSTEM_ORGI) ; - if(!StringUtils.isBlank(appid) && (black == null || (black.getEndtime()!=null && black.getEndtime().before(new Date()))) ){ - CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); - String userID = null; - if(!StringUtils.isBlank(userid)){ - userID = UKTools.genIDByKey(userid) ; - }else{ - userID = UKTools.genIDByKey(sessionid); - } - String nickname = "Guest_" + userID; - boolean consult = true ; //是否已收集用户信息 - SessionConfig sessionConfig = ServiceQuene.initSessionConfig(orgi) ; - - map.addAttribute("sessionConfig", sessionConfig); - - - map.addAttribute("hostname", request.getServerName()) ; + @Menu(type = "im", subtype = "online", access = true) + public SseEmitter callable(HttpServletRequest request, HttpServletResponse response, @Valid Contacts contacts, final @Valid String orgi, final @Valid String sessionid, @Valid String appid, final @Valid String userid, @Valid String sign, final @Valid String client, final @Valid String title, final @Valid String traceid) { + BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, orgi); + SseEmitter retSseEmitter = null; + if ((black == null || (black.getEndtime() != null && black.getEndtime().before(new Date())))) { + final SseEmitter emitter = new SseEmitter(30000L); + if (CacheHelper.getSystemCacheBean().getCacheObject(userid, orgi) == null) { + if (!StringUtils.isBlank(userid)) { + emitter.onCompletion(new Runnable() { + @Override + public void run() { + try { + OnlineUserUtils.webIMClients.removeClient(userid, client, false); //执行了 邀请/再次邀请后终端的 + } catch (Exception e) { + e.printStackTrace(); + } + } + }); + emitter.onTimeout(new Runnable() { + @Override + public void run() { + try { + if (emitter != null) { + emitter.complete(); + } + OnlineUserUtils.webIMClients.removeClient(userid, client, true); //正常的超时断开 + } catch (Exception e) { + e.printStackTrace(); + } + } + }); + CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); + if (invite != null && invite.isTraceuser()) { + contacts = processContacts(orgi, contacts, appid, userid); + } + if (!StringUtils.isBlank(sign)) { + OnlineUserUtils.online(super.getIMUser(request, sign, contacts != null ? contacts.getName() : null), orgi, sessionid, UKDataContext.OnlineUserTypeStatus.WEBIM.toString(), request, UKDataContext.ChannelTypeEnum.WEBIM.toString(), appid, contacts, invite); + } - if(sslPort != null){ - map.addAttribute("port", sslPort) ; + OnlineUserUtils.webIMClients.putClient(userid, new WebIMClient(userid, client, emitter)); + } + } + retSseEmitter = emitter; + } + return retSseEmitter; + } + + @RequestMapping("/index") + @Menu(type = "im", subtype = "index", access = true) + public ModelAndView index(ModelMap map, HttpServletRequest request, + HttpServletResponse response, + @Valid String orgi, + @Valid String aiid, + @Valid String traceid, + @Valid String exchange, + @Valid String title, + @Valid String url, + @Valid String mobile, + @Valid String phone, + @Valid String ai, + @Valid String client, + @Valid String type, + @Valid String appid, + @Valid String userid, + @Valid String sessionid, + @Valid String skill, + @Valid String agent, + @Valid Contacts contacts, + @Valid String product, + @Valid String description, + @Valid String imgurl, + @Valid String pid, + @Valid String purl) throws Exception { + ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/index")); + BlackEntity black = (BlackEntity) CacheHelper.getSystemCacheBean().getCacheObject(userid, UKDataContext.SYSTEM_ORGI); + if (!StringUtils.isBlank(appid) && (black == null || (black.getEndtime() != null && black.getEndtime().before(new Date())))) { + CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); + String userID = null; + if (!StringUtils.isBlank(userid)) { + userID = UKTools.genIDByKey(userid); } else { - map.addAttribute("port", port); + userID = UKTools.genIDByKey(sessionid); + } + String nickname = "Guest_" + userID; + boolean consult = true; //是否已收集用户信息 + SessionConfig sessionConfig = ServiceQuene.initSessionConfig(orgi); + + map.addAttribute("sessionConfig", sessionConfig); + + + map.addAttribute("hostname", request.getServerName()); + + if (sslPort != null) { + map.addAttribute("port", sslPort); + } else { + map.addAttribute("port", port); } - map.addAttribute("appid", appid) ; - map.addAttribute("userid", userid) ; - map.addAttribute("schema", request.getScheme()) ; - map.addAttribute("sessionid", sessionid) ; - - view.addObject("product", product) ; - view.addObject("description", description) ; - view.addObject("imgurl", imgurl) ; - view.addObject("pid", pid) ; - view.addObject("purl", purl) ; - - map.addAttribute("ip", UKTools.md5(request.getRemoteAddr())) ; - - if(!StringUtils.isBlank(traceid)){ - map.addAttribute("traceid", traceid) ; - } - if(!StringUtils.isBlank(exchange)){ - map.addAttribute("exchange", exchange) ; - } - if(!StringUtils.isBlank(title)){ - map.addAttribute("title", title) ; - } - if(!StringUtils.isBlank(traceid)){ - map.addAttribute("url", url) ; - } - - map.addAttribute("ukefport", request.getServerPort()) ; - /** - * 先检查 invite不为空 - */ - if(invite!=null) { - map.addAttribute("orgi",invite.getOrgi()); - map.addAttribute("inviteData", invite); - - if(!StringUtils.isBlank(aiid)) { - map.addAttribute("aiid", aiid) ; - }else if(!StringUtils.isBlank(invite.getAiid())){ - map.addAttribute("aiid", invite.getAiid()) ; - } - - AgentReport report = ServiceQuene.getAgentReport(invite.getOrgi()) ; - - if(report.getAgents() ==0 || (sessionConfig.isHourcheck() && !UKTools.isInWorkingHours(sessionConfig.getWorkinghours()) && invite.isLeavemessage())){ - view = request(super.createRequestPageTempletResponse("/apps/im/leavemsg")) ; - }else if(invite.isConsult_info()){ //启用了信息收集 , 从Request获取 ， 或从 Cookies 里去 - //验证 OnlineUser 信息 - if(contacts!=null && !StringUtils.isBlank(contacts.getName())){ //contacts用于传递信息，并不和 联系人表发生 关联，contacts信息传递给 Socket.IO，然后赋值给 AgentUser，最终赋值给 AgentService永久存储 - consult = true ; - //存入 Cookies - if(invite.isConsult_info_cookies()){ - Cookie name = new Cookie("name",UKTools.encryption(URLEncoder.encode(contacts.getName(), "UTF-8"))); - response.addCookie(name); - name.setMaxAge(3600); - if(!StringUtils.isBlank(contacts.getPhone())){ - Cookie phonecookie = new Cookie("phone",UKTools.encryption(URLEncoder.encode(contacts.getPhone(), "UTF-8"))); - phonecookie.setMaxAge(3600); - response.addCookie(phonecookie); - } - if(!StringUtils.isBlank(contacts.getEmail())){ - Cookie email = new Cookie("email",UKTools.encryption(URLEncoder.encode(contacts.getEmail(), "UTF-8"))); - email.setMaxAge(3600); - response.addCookie(email); - } - if(!StringUtils.isBlank(contacts.getMemo())){ - Cookie memo = new Cookie("memo",UKTools.encryption(URLEncoder.encode(contacts.getName(), "UTF-8"))); - memo.setMaxAge(3600); - response.addCookie(memo); - } - } - }else{ - //从 Cookies里尝试读取 - if(invite.isConsult_info_cookies()){ - Cookie[] cookies = request.getCookies();//这样便可以获取一个cookie数组 - contacts = new Contacts(); - if(cookies!=null){ - for(Cookie cookie : cookies){ - if(cookie!=null && !StringUtils.isBlank(cookie.getName()) && !StringUtils.isBlank(cookie.getValue())){ - if(cookie.getName().equals("name")){ - contacts.setName(URLDecoder.decode(UKTools.decryption(cookie.getValue()) , "UTF-8")); - } - if(cookie.getName().equals("phone")){ - contacts.setPhone(URLDecoder.decode(UKTools.decryption(cookie.getValue()) , "UTF-8")); - } - if(cookie.getName().equals("email")){ - contacts.setEmail(URLDecoder.decode(UKTools.decryption(cookie.getValue()) , "UTF-8")); - } - if(cookie.getName().equals("memo")){ - contacts.setMemo(URLDecoder.decode(UKTools.decryption(cookie.getValue()) , "UTF-8")); - } - } - } - } - } - if(StringUtils.isBlank(contacts.getName())){ - consult = false ; - view = request(super.createRequestPageTempletResponse("/apps/im/collecting")) ; - } - } - }else{ - contacts = processContacts(invite.getOrgi(), contacts, appid, userid); - } - - if(!StringUtils.isBlank(client)){ - map.addAttribute("client", client) ; - } - if(!StringUtils.isBlank(skill)){ - map.addAttribute("skill", skill) ; - } - if(!StringUtils.isBlank(agent)){ - map.addAttribute("agent", agent) ; - } - - map.addAttribute("contacts", contacts) ; - - if(!StringUtils.isBlank(type)){ - map.addAttribute("type", type) ; - } - IP ipdata = IPTools.getInstance().findGeography(UKTools.getIpAddr(request)); - map.addAttribute("skillList", OnlineUserUtils.organ(invite.getOrgi() , ipdata , invite,true)) ; - - if(invite!=null && consult){ - if(contacts!=null && !StringUtils.isBlank(contacts.getName())){ - nickname = contacts.getName() ; - } - map.addAttribute("username", nickname) ; - if(UKDataContext.model.get("xiaoe")!=null && !StringUtils.isBlank(invite.getAiid()) && invite.isAi() && ((!StringUtils.isBlank(ai) && ai.equals("true")) || (invite.isAifirst() && ai == null))){ //启用 AI ， 并且 AI优先 接待 - DataExchangeInterface dataInterface = (DataExchangeInterface) UKDataContext.getContext().getBean("aiconfig") ; - AiConfig aiConfig = (AiConfig) dataInterface.getDataByIdAndOrgi(aiid, invite.getOrgi()) ; - if(aiConfig!=null){ - map.addAttribute("aiConfig", aiConfig) ; - } - view = request(super.createRequestPageTempletResponse("/apps/im/ai/index")) ; - if(CheckMobile.check(request.getHeader("User-Agent")) || !StringUtils.isBlank(mobile)){ - view = request(super.createRequestPageTempletResponse("/apps/im/ai/mobile")) ; //智能机器人 移动端 - } - if(UKDataContext.model.get("xiaoe")!=null){ - List topicList = OnlineUserUtils.cacheHotTopic((DataExchangeInterface) UKDataContext.getContext().getBean("topic") , super.getUser(request) , orgi , aiid) ; - - /** - * 初步按照地区匹配分类筛选 - */ - List topicTypeList = OnlineUserUtils.topicType(orgi,ipdata,OnlineUserUtils.cacheHotTopicType((DataExchangeInterface) UKDataContext.getContext().getBean("topictype") , super.getUser(request) , orgi , aiid)) ; - - /** - * 第二步按照 有 热点主题的 分类做筛选 - */ - map.addAttribute("topicList", OnlineUserUtils.topic(orgi, topicTypeList, topicList)) ; - /** - * 第三步筛选 分类，如果无热点知识，则不显示分类 - */ - map.addAttribute("topicTypeList",OnlineUserUtils.filterTopicType(topicTypeList, topicList)) ; - } - }else{ - if(CheckMobile.check(request.getHeader("User-Agent")) || !StringUtils.isBlank(mobile)){ - view = request(super.createRequestPageTempletResponse("/apps/im/mobile")) ; //WebIM移动端。再次点选技能组？ - } - } - map.addAttribute("chatMessageList", chatMessageRes.findByUsessionAndOrgi(userid , orgi, new PageRequest(0, 20, Direction.DESC , "updatetime"))) ; - } - view.addObject("commentList" , UKeFuDic.getInstance().getDic(UKDataContext.UKEFU_SYSTEM_COMMENT_DIC)) ; - view.addObject("commentItemList" , UKeFuDic.getInstance().getDic(UKDataContext.UKEFU_SYSTEM_COMMENT_ITEM_DIC)) ; - view.addObject("welcomeAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.WELCOME.toString(),orgi)) ; - view.addObject("imageAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.IMAGE.toString(),orgi)) ; - // OnlineUserUtils.sendWebIMClients(userid , "accept"); - - if(invite.isTraceuser()){ - Page inviteRecordList = inviteRecordRes.findByUseridAndOrgi(userid, orgi , new PageRequest(0, 1, Direction.DESC, "createtime")) ; - if(inviteRecordList.getContent()!=null && inviteRecordList.getContent().size()>0){ - InviteRecord record = inviteRecordList.getContent().get(0) ; - record.setUpdatetime(new Date()); - record.setTraceid(traceid); - record.setTitle(title); - record.setUrl(url); - record.setResponsetime((int) (System.currentTimeMillis() - record.getCreatetime().getTime())); - record.setResult(UKDataContext.OnlineUserInviteStatus.ACCEPT.toString()); - inviteRecordRes.save(record) ; - } - } - } - } + map.addAttribute("appid", appid); + map.addAttribute("userid", userid); + map.addAttribute("schema", request.getScheme()); + map.addAttribute("sessionid", sessionid); + + view.addObject("product", product); + view.addObject("description", description); + view.addObject("imgurl", imgurl); + view.addObject("pid", pid); + view.addObject("purl", purl); + + map.addAttribute("ip", UKTools.md5(request.getRemoteAddr())); + + if (!StringUtils.isBlank(traceid)) { + map.addAttribute("traceid", traceid); + } + if (!StringUtils.isBlank(exchange)) { + map.addAttribute("exchange", exchange); + } + if (!StringUtils.isBlank(title)) { + map.addAttribute("title", title); + } + if (!StringUtils.isBlank(traceid)) { + map.addAttribute("url", url); + } + + map.addAttribute("ukefport", request.getServerPort()); + /** + * 先检查 invite不为空 + */ + if (invite != null) { + map.addAttribute("orgi", invite.getOrgi()); + map.addAttribute("inviteData", invite); + + if (!StringUtils.isBlank(aiid)) { + map.addAttribute("aiid", aiid); + } else if (!StringUtils.isBlank(invite.getAiid())) { + map.addAttribute("aiid", invite.getAiid()); + } + + AgentReport report = ServiceQuene.getAgentReport(invite.getOrgi()); + + if (report.getAgents() == 0 || (sessionConfig.isHourcheck() && !UKTools.isInWorkingHours(sessionConfig.getWorkinghours()) && invite.isLeavemessage())) { + view = request(super.createRequestPageTempletResponse("/apps/im/leavemsg")); + } else if (invite.isConsult_info()) { //启用了信息收集 , 从Request获取 ， 或从 Cookies 里去 + //验证 OnlineUser 信息 + if (contacts != null && !StringUtils.isBlank(contacts.getName())) { //contacts用于传递信息，并不和 联系人表发生 关联，contacts信息传递给 Socket.IO，然后赋值给 AgentUser，最终赋值给 AgentService永久存储 + consult = true; + //存入 Cookies + if (invite.isConsult_info_cookies()) { + Cookie name = new Cookie("name", UKTools.encryption(URLEncoder.encode(contacts.getName(), "UTF-8"))); + response.addCookie(name); + name.setMaxAge(3600); + if (!StringUtils.isBlank(contacts.getPhone())) { + Cookie phonecookie = new Cookie("phone", UKTools.encryption(URLEncoder.encode(contacts.getPhone(), "UTF-8"))); + phonecookie.setMaxAge(3600); + response.addCookie(phonecookie); + } + if (!StringUtils.isBlank(contacts.getEmail())) { + Cookie email = new Cookie("email", UKTools.encryption(URLEncoder.encode(contacts.getEmail(), "UTF-8"))); + email.setMaxAge(3600); + response.addCookie(email); + } + if (!StringUtils.isBlank(contacts.getMemo())) { + Cookie memo = new Cookie("memo", UKTools.encryption(URLEncoder.encode(contacts.getName(), "UTF-8"))); + memo.setMaxAge(3600); + response.addCookie(memo); + } + } + } else { + //从 Cookies里尝试读取 + if (invite.isConsult_info_cookies()) { + Cookie[] cookies = request.getCookies();//这样便可以获取一个cookie数组 + contacts = new Contacts(); + if (cookies != null) { + for (Cookie cookie : cookies) { + if (cookie != null && !StringUtils.isBlank(cookie.getName()) && !StringUtils.isBlank(cookie.getValue())) { + if (cookie.getName().equals("name")) { + contacts.setName(URLDecoder.decode(UKTools.decryption(cookie.getValue()), "UTF-8")); + } + if (cookie.getName().equals("phone")) { + contacts.setPhone(URLDecoder.decode(UKTools.decryption(cookie.getValue()), "UTF-8")); + } + if (cookie.getName().equals("email")) { + contacts.setEmail(URLDecoder.decode(UKTools.decryption(cookie.getValue()), "UTF-8")); + } + if (cookie.getName().equals("memo")) { + contacts.setMemo(URLDecoder.decode(UKTools.decryption(cookie.getValue()), "UTF-8")); + } + } + } + } + } + if (StringUtils.isBlank(contacts.getName())) { + consult = false; + view = request(super.createRequestPageTempletResponse("/apps/im/collecting")); + } + } + } else { + contacts = processContacts(invite.getOrgi(), contacts, appid, userid); + } + + if (!StringUtils.isBlank(client)) { + map.addAttribute("client", client); + } + if (!StringUtils.isBlank(skill)) { + map.addAttribute("skill", skill); + } + if (!StringUtils.isBlank(agent)) { + map.addAttribute("agent", agent); + } + + map.addAttribute("contacts", contacts); + + if (!StringUtils.isBlank(type)) { + map.addAttribute("type", type); + } + IP ipdata = IPTools.getInstance().findGeography(UKTools.getIpAddr(request)); + map.addAttribute("skillList", OnlineUserUtils.organ(invite.getOrgi(), ipdata, invite, true)); + + if (invite != null && consult) { + if (contacts != null && !StringUtils.isBlank(contacts.getName())) { + nickname = contacts.getName(); + } + map.addAttribute("username", nickname); + if (UKDataContext.model.get("chatbot") != null && + StringUtils.isNotBlank(invite.getAiid()) && + invite.isAi() && + (StringUtils.equals(ai, "true") || (invite.isAifirst() && ai == null))) { //启用 AI ， 并且 AI优先 接待 + DataExchangeInterface dataInterface = (DataExchangeInterface) UKDataContext.getContext().getBean("aiconfig"); + AiConfig aiConfig = (AiConfig) dataInterface.getDataByIdAndOrgi(aiid, invite.getOrgi()); + if (aiConfig != null) { + map.addAttribute("aiConfig", aiConfig); + } + view = request(super.createRequestPageTempletResponse("/apps/im/ai/index")); + if (CheckMobile.check(request.getHeader("User-Agent")) || !StringUtils.isBlank(mobile)) { + view = request(super.createRequestPageTempletResponse("/apps/im/ai/mobile")); //智能机器人 移动端 + } + if (UKDataContext.model.get("xiaoe") != null) { + List topicList = OnlineUserUtils.cacheHotTopic((DataExchangeInterface) UKDataContext.getContext().getBean("topic"), super.getUser(request), orgi, aiid); + + /** + * 初步按照地区匹配分类筛选 + */ + List topicTypeList = OnlineUserUtils.topicType(orgi, ipdata, OnlineUserUtils.cacheHotTopicType((DataExchangeInterface) UKDataContext.getContext().getBean("topictype"), super.getUser(request), orgi, aiid)); + + /** + * 第二步按照 有 热点主题的 分类做筛选 + */ + map.addAttribute("topicList", OnlineUserUtils.topic(orgi, topicTypeList, topicList)); + /** + * 第三步筛选 分类，如果无热点知识，则不显示分类 + */ + map.addAttribute("topicTypeList", OnlineUserUtils.filterTopicType(topicTypeList, topicList)); + } + } else { + if (CheckMobile.check(request.getHeader("User-Agent")) || !StringUtils.isBlank(mobile)) { + view = request(super.createRequestPageTempletResponse("/apps/im/mobile")); //WebIM移动端。再次点选技能组？ + } + } + map.addAttribute("chatMessageList", chatMessageRes.findByUsessionAndOrgi(userid, orgi, new PageRequest(0, 20, Direction.DESC, "updatetime"))); + } + view.addObject("commentList", UKeFuDic.getInstance().getDic(UKDataContext.UKEFU_SYSTEM_COMMENT_DIC)); + view.addObject("commentItemList", UKeFuDic.getInstance().getDic(UKDataContext.UKEFU_SYSTEM_COMMENT_ITEM_DIC)); + view.addObject("welcomeAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.WELCOME.toString(), orgi)); + view.addObject("imageAd", UKTools.getPointAdv(UKDataContext.AdPosEnum.IMAGE.toString(), orgi)); + // OnlineUserUtils.sendWebIMClients(userid , "accept"); + + if (invite.isTraceuser()) { + Page inviteRecordList = inviteRecordRes.findByUseridAndOrgi(userid, orgi, new PageRequest(0, 1, Direction.DESC, "createtime")); + if (inviteRecordList.getContent() != null && inviteRecordList.getContent().size() > 0) { + InviteRecord record = inviteRecordList.getContent().get(0); + record.setUpdatetime(new Date()); + record.setTraceid(traceid); + record.setTitle(title); + record.setUrl(url); + record.setResponsetime((int) (System.currentTimeMillis() - record.getCreatetime().getTime())); + record.setResult(UKDataContext.OnlineUserInviteStatus.ACCEPT.toString()); + inviteRecordRes.save(record); + } + } + } + } return view; } - - private Contacts processContacts(String orgi ,Contacts contacts , String appid , String userid){ - if(contacts!=null){ - if(contacts != null && (!StringUtils.isBlank(contacts.getName()) || !StringUtils.isBlank(contacts.getPhone()) || !StringUtils.isBlank(contacts.getEmail()))){ - StringBuffer query = new StringBuffer(); - query.append(contacts.getName()) ; - if(!StringUtils.isBlank(contacts.getPhone())){ - query.append(" OR ").append(contacts.getPhone()) ; - } - if(!StringUtils.isBlank(contacts.getEmail())){ - query.append(" OR ").append(contacts.getEmail()) ; - } - Page contactsList = contactsRes.findByOrgi(orgi, false, query.toString(), new PageRequest(0, 1)) ; - if(contactsList.getContent().size() > 0){ - contacts = contactsList.getContent().get(0) ; - }else{ + + private Contacts processContacts(String orgi, Contacts contacts, String appid, String userid) { + if (contacts != null) { + if (contacts != null && (!StringUtils.isBlank(contacts.getName()) || !StringUtils.isBlank(contacts.getPhone()) || !StringUtils.isBlank(contacts.getEmail()))) { + StringBuffer query = new StringBuffer(); + query.append(contacts.getName()); + if (!StringUtils.isBlank(contacts.getPhone())) { + query.append(" OR ").append(contacts.getPhone()); + } + if (!StringUtils.isBlank(contacts.getEmail())) { + query.append(" OR ").append(contacts.getEmail()); + } + Page contactsList = contactsRes.findByOrgi(orgi, false, query.toString(), new PageRequest(0, 1)); + if (contactsList.getContent().size() > 0) { + contacts = contactsList.getContent().get(0); + } else { // contactsRes.save(contacts) ; //需要增加签名验证，避免随便产生垃圾信息，也可以自行修改？ - contacts.setId(null); - } - }else{ - contacts.setId(null); - } - if(contacts!=null && !StringUtils.isBlank(contacts.getId())){ - List agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, orgi) ; - if(agentUserContactsList.size() == 0){ - AgentUserContacts agentUserContacts = new AgentUserContacts() ; - agentUserContacts.setAppid(appid); - agentUserContacts.setChannel(UKDataContext.ChannelTypeEnum.WEBIM.toString()); - agentUserContacts.setContactsid(contacts.getId()); - agentUserContacts.setUserid(userid); - agentUserContacts.setOrgi(orgi); - agentUserContacts.setCreatetime(new Date()); - agentUserContactsRes.save(agentUserContacts) ; - } - }else if(!StringUtils.isBlank(userid)){ - List agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, orgi) ; - if(agentUserContactsList.size() > 0){ - AgentUserContacts agentUserContacts = agentUserContactsList.get(0) ; - contacts = contactsRes.findOne(agentUserContacts.getContactsid()) ; - } - } - } - return contacts ; + contacts.setId(null); + } + } else { + contacts.setId(null); + } + if (contacts != null && !StringUtils.isBlank(contacts.getId())) { + List agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, orgi); + if (agentUserContactsList.size() == 0) { + AgentUserContacts agentUserContacts = new AgentUserContacts(); + agentUserContacts.setAppid(appid); + agentUserContacts.setChannel(UKDataContext.ChannelTypeEnum.WEBIM.toString()); + agentUserContacts.setContactsid(contacts.getId()); + agentUserContacts.setUserid(userid); + agentUserContacts.setOrgi(orgi); + agentUserContacts.setCreatetime(new Date()); + agentUserContactsRes.save(agentUserContacts); + } + } else if (!StringUtils.isBlank(userid)) { + List agentUserContactsList = agentUserContactsRes.findByUseridAndOrgi(userid, orgi); + if (agentUserContactsList.size() > 0) { + AgentUserContacts agentUserContacts = agentUserContactsList.get(0); + contacts = contactsRes.findOne(agentUserContacts.getContactsid()); + } + } + } + return contacts; } - + @RequestMapping("/text/{appid}") - @Menu(type = "im" , subtype = "index" , access = true) - public ModelAndView text(HttpServletRequest request , HttpServletResponse response, @PathVariable String appid ,@Valid String traceid,@Valid String aiid ,@Valid String exchange, @Valid String title ,@Valid String url, @Valid String skill, @Valid String id , @Valid String userid , @Valid String agent , @Valid String name , @Valid String email ,@Valid String phone,@Valid String ai,@Valid String orgi ,@Valid String product,@Valid String description,@Valid String imgurl,@Valid String pid,@Valid String purl) throws Exception { - ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/text")) ; - - view.addObject("hostname", request.getServerName()) ; - view.addObject("port", request.getServerPort()) ; - view.addObject("schema", request.getScheme()) ; - view.addObject("appid", appid) ; - - - view.addObject("ip", UKTools.md5(request.getRemoteAddr())) ; - - if(!StringUtils.isBlank(skill)){ - view.addObject("skill", skill) ; - } - if(!StringUtils.isBlank(agent)){ - view.addObject("agent", agent) ; - } - - view.addObject("client", UKTools.getUUID()) ; - view.addObject("sessionid", request.getSession().getId()) ; - - view.addObject("id", id) ; - if(!StringUtils.isBlank(ai)){ - view.addObject("ai", ai) ; - } - if(!StringUtils.isBlank(exchange)){ - view.addObject("exchange", exchange) ; - } - - view.addObject("name", name) ; - view.addObject("email", email) ; - view.addObject("phone", phone) ; - view.addObject("userid", userid) ; - - view.addObject("product", product) ; - view.addObject("description", description) ; - view.addObject("imgurl", imgurl) ; - view.addObject("pid", pid) ; - view.addObject("purl", purl) ; - - - - if(!StringUtils.isBlank(traceid)){ - view.addObject("traceid", traceid) ; - } - if(!StringUtils.isBlank(title)){ - view.addObject("title", title) ; - } - if(!StringUtils.isBlank(traceid)){ - view.addObject("url", url) ; - } - CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); - if(invite!=null){ - view.addObject("inviteData", invite); - view.addObject("orgi",invite.getOrgi()); - view.addObject("appid",appid); - - if(!StringUtils.isBlank(aiid)) { - view.addObject("aiid", aiid) ; - }else if(!StringUtils.isBlank(invite.getAiid())){ - view.addObject("aiid", invite.getAiid()) ; - } - } - - return view; + @Menu(type = "im", subtype = "index", access = true) + public ModelAndView text(HttpServletRequest request, HttpServletResponse response, @PathVariable String appid, @Valid String traceid, @Valid String aiid, @Valid String exchange, @Valid String title, @Valid String url, @Valid String skill, @Valid String id, @Valid String userid, @Valid String agent, @Valid String name, @Valid String email, @Valid String phone, @Valid String ai, @Valid String orgi, @Valid String product, @Valid String description, @Valid String imgurl, @Valid String pid, @Valid String purl) throws Exception { + ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/text")); + + view.addObject("hostname", request.getServerName()); + view.addObject("port", request.getServerPort()); + view.addObject("schema", request.getScheme()); + view.addObject("appid", appid); + + + view.addObject("ip", UKTools.md5(request.getRemoteAddr())); + + if (!StringUtils.isBlank(skill)) { + view.addObject("skill", skill); + } + if (!StringUtils.isBlank(agent)) { + view.addObject("agent", agent); + } + + view.addObject("client", UKTools.getUUID()); + view.addObject("sessionid", request.getSession().getId()); + + view.addObject("id", id); + if (!StringUtils.isBlank(ai)) { + view.addObject("ai", ai); + } + if (!StringUtils.isBlank(exchange)) { + view.addObject("exchange", exchange); + } + + view.addObject("name", name); + view.addObject("email", email); + view.addObject("phone", phone); + view.addObject("userid", userid); + + view.addObject("product", product); + view.addObject("description", description); + view.addObject("imgurl", imgurl); + view.addObject("pid", pid); + view.addObject("purl", purl); + + + if (!StringUtils.isBlank(traceid)) { + view.addObject("traceid", traceid); + } + if (!StringUtils.isBlank(title)) { + view.addObject("title", title); + } + if (!StringUtils.isBlank(traceid)) { + view.addObject("url", url); + } + CousultInvite invite = OnlineUserUtils.cousult(appid, orgi, inviteRepository); + if (invite != null) { + view.addObject("inviteData", invite); + view.addObject("orgi", invite.getOrgi()); + view.addObject("appid", appid); + + if (!StringUtils.isBlank(aiid)) { + view.addObject("aiid", aiid); + } else if (!StringUtils.isBlank(invite.getAiid())) { + view.addObject("aiid", invite.getAiid()); + } + } + + return view; } - - + + @RequestMapping("/leavemsg/save") - @Menu(type = "admin" , subtype = "user") - public ModelAndView leavemsgsave(HttpServletRequest request ,@Valid String appid ,@Valid LeaveMsg msg) { - if(!StringUtils.isBlank(appid)){ - SNSAccount snsAccount = snsAccountRepository.findBySnsid(appid); - String orgi = snsAccount.getOrgi(); - CousultInvite invite = inviteRepository.findBySnsaccountidAndOrgi(appid, orgi) ; ; - List msgList = leaveMsgRes.findByOrgiAndUserid(invite.getOrgi(), msg.getUserid()) ; - // if(msg!=null && msgList.size() == 0){ - if(msg!=null){ - msg.setOrgi(invite.getOrgi()); - leaveMsgRes.save(msg); - } - } - return request(super.createRequestPageTempletResponse("/apps/im/leavemsgsave")); + @Menu(type = "admin", subtype = "user") + public ModelAndView leavemsgsave(HttpServletRequest request, @Valid String appid, @Valid LeaveMsg msg) { + if (!StringUtils.isBlank(appid)) { + SNSAccount snsAccount = snsAccountRepository.findBySnsid(appid); + String orgi = snsAccount.getOrgi(); + CousultInvite invite = inviteRepository.findBySnsaccountidAndOrgi(appid, orgi); + ; + List msgList = leaveMsgRes.findByOrgiAndUserid(invite.getOrgi(), msg.getUserid()); + // if(msg!=null && msgList.size() == 0){ + if (msg != null) { + msg.setOrgi(invite.getOrgi()); + leaveMsgRes.save(msg); + } + } + return request(super.createRequestPageTempletResponse("/apps/im/leavemsgsave")); } - + @RequestMapping("/refuse") - @Menu(type = "im" , subtype = "refuse" , access = true) - public void refuse(HttpServletRequest request , HttpServletResponse response, @Valid String orgi , @Valid String appid, @Valid String userid, @Valid String sessionid, @Valid String client) throws Exception { - OnlineUserUtils.refuseInvite(userid, orgi); + @Menu(type = "im", subtype = "refuse", access = true) + public void refuse(HttpServletRequest request, HttpServletResponse response, @Valid String orgi, @Valid String appid, @Valid String userid, @Valid String sessionid, @Valid String client) throws Exception { + OnlineUserUtils.refuseInvite(userid, orgi); // OnlineUserUtils.sendWebIMClients(userid , "refuse"); - Page inviteRecordList = inviteRecordRes.findByUseridAndOrgi(userid, orgi , new PageRequest(0, 1, Direction.DESC, "createtime")) ; - if(inviteRecordList.getContent()!=null && inviteRecordList.getContent().size()>0){ - InviteRecord record = inviteRecordList.getContent().get(0) ; - record.setUpdatetime(new Date()); - record.setResponsetime((int) (System.currentTimeMillis() - record.getCreatetime().getTime())); - record.setResult(UKDataContext.OnlineUserInviteStatus.REFUSE.toString()); - inviteRecordRes.save(record) ; - } + Page inviteRecordList = inviteRecordRes.findByUseridAndOrgi(userid, orgi, new PageRequest(0, 1, Direction.DESC, "createtime")); + if (inviteRecordList.getContent() != null && inviteRecordList.getContent().size() > 0) { + InviteRecord record = inviteRecordList.getContent().get(0); + record.setUpdatetime(new Date()); + record.setResponsetime((int) (System.currentTimeMillis() - record.getCreatetime().getTime())); + record.setResult(UKDataContext.OnlineUserInviteStatus.REFUSE.toString()); + inviteRecordRes.save(record); + } return; } - + @RequestMapping("/satis") - @Menu(type = "im" , subtype = "satis" , access = true) - public void satis(HttpServletRequest request , HttpServletResponse response, @Valid AgentServiceSatis satis) throws Exception { - if(satis!=null && !StringUtils.isBlank(satis.getId())){ - int count = agentServiceSatisRes.countById(satis.getId()) ; - if(count == 1){ - if(!StringUtils.isBlank(satis.getSatiscomment()) && satis.getSatiscomment().length() > 255){ - satis.setSatiscomment(satis.getSatiscomment().substring(0 , 255)); - } - satis.setSatisfaction(true); - satis.setSatistime(new Date()); - agentServiceSatisRes.save(satis) ; - } - } + @Menu(type = "im", subtype = "satis", access = true) + public void satis(HttpServletRequest request, HttpServletResponse response, @Valid AgentServiceSatis satis) throws Exception { + if (satis != null && !StringUtils.isBlank(satis.getId())) { + int count = agentServiceSatisRes.countById(satis.getId()); + if (count == 1) { + if (!StringUtils.isBlank(satis.getSatiscomment()) && satis.getSatiscomment().length() > 255) { + satis.setSatiscomment(satis.getSatiscomment().substring(0, 255)); + } + satis.setSatisfaction(true); + satis.setSatistime(new Date()); + agentServiceSatisRes.save(satis); + } + } return; } - + @RequestMapping("/image/upload") - @Menu(type = "im" , subtype = "image" , access = true) - public ModelAndView upload(ModelMap map,HttpServletRequest request , @RequestParam(value = "imgFile", required = false) MultipartFile imgFile , @Valid String channel, @Valid String userid, @Valid String username , @Valid String appid , @Valid String orgi, @Valid String paste) throws IOException { - ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/upload")) ; - UploadStatus upload = null ; - String fileName = null ; - if(imgFile!=null && imgFile.getOriginalFilename().lastIndexOf(".") > 0 && !StringUtils.isBlank(userid)){ - File uploadDir = new File(path , "upload"); - if(!uploadDir.exists()){ - uploadDir.mkdirs() ; - } - String fileid = UKTools.md5(imgFile.getBytes()) ; - if(imgFile.getContentType()!=null && imgFile.getContentType().indexOf("image") >= 0){ - fileName = "upload/"+fileid+"_original" ; - File imageFile = new File(path , fileName) ; - FileCopyUtils.copy(imgFile.getBytes(), imageFile); - String thumbnailsFileName = "upload/"+fileid ; - UKTools.processImage(new File(path , thumbnailsFileName), imageFile) ; - - - upload = new UploadStatus("0" , "/res/image.html?id="+thumbnailsFileName); - - String image = "/res/image.html?id="+thumbnailsFileName ; - if(request.getServerPort() == 80){ - image = "/res/image.html?id="+thumbnailsFileName; - }else{ - image = "/res/image.html?id="+thumbnailsFileName; - } - if(paste == null){ - if(!StringUtils.isBlank(channel)){ - MessageUtils.uploadImage(image , fileid ,(int)imgFile.getSize() , imgFile.getName() , channel, userid , username , appid , orgi); - }else{ - MessageUtils.uploadImage(image , fileid ,(int)imgFile.getSize() , imgFile.getName() , userid); - } - } - }else{ - - String id = processAttachmentFile(imgFile, request); - - upload = new UploadStatus("0" , "/res/file.html?id="+id); - String file = "/res/file.html?id="+id ; - if(request.getServerPort() == 80){ - file = "/res/file.html?id="+id; - }else{ - file = "/res/file.html?id="+id; - } - File tempFile = new File(imgFile.getOriginalFilename()); - if(!StringUtils.isBlank(channel)){ - MessageUtils.uploadFile(file ,(int)imgFile.getSize() , tempFile.getName() , channel, userid , username , appid , orgi , id); - }else{ - MessageUtils.uploadFile(file ,(int)imgFile.getSize() , tempFile.getName() , userid , id); - } - } - }else{ - upload = new UploadStatus("请选择文件"); - } - map.addAttribute("upload", upload) ; - return view ; + @Menu(type = "im", subtype = "image", access = true) + public ModelAndView upload(ModelMap map, HttpServletRequest request, @RequestParam(value = "imgFile", required = false) MultipartFile imgFile, @Valid String channel, @Valid String userid, @Valid String username, @Valid String appid, @Valid String orgi, @Valid String paste) throws IOException { + ModelAndView view = request(super.createRequestPageTempletResponse("/apps/im/upload")); + UploadStatus upload = null; + String fileName = null; + if (imgFile != null && imgFile.getOriginalFilename().lastIndexOf(".") > 0 && !StringUtils.isBlank(userid)) { + File uploadDir = new File(path, "upload"); + if (!uploadDir.exists()) { + uploadDir.mkdirs(); + } + String fileid = UKTools.md5(imgFile.getBytes()); + if (imgFile.getContentType() != null && imgFile.getContentType().indexOf("image") >= 0) { + fileName = "upload/" + fileid + "_original"; + File imageFile = new File(path, fileName); + FileCopyUtils.copy(imgFile.getBytes(), imageFile); + String thumbnailsFileName = "upload/" + fileid; + UKTools.processImage(new File(path, thumbnailsFileName), imageFile); + + + upload = new UploadStatus("0", "/res/image.html?id=" + thumbnailsFileName); + + String image = "/res/image.html?id=" + thumbnailsFileName; + if (request.getServerPort() == 80) { + image = "/res/image.html?id=" + thumbnailsFileName; + } else { + image = "/res/image.html?id=" + thumbnailsFileName; + } + if (paste == null) { + if (!StringUtils.isBlank(channel)) { + MessageUtils.uploadImage(image, fileid, (int) imgFile.getSize(), imgFile.getName(), channel, userid, username, appid, orgi); + } else { + MessageUtils.uploadImage(image, fileid, (int) imgFile.getSize(), imgFile.getName(), userid); + } + } + } else { + + String id = processAttachmentFile(imgFile, request); + + upload = new UploadStatus("0", "/res/file.html?id=" + id); + String file = "/res/file.html?id=" + id; + if (request.getServerPort() == 80) { + file = "/res/file.html?id=" + id; + } else { + file = "/res/file.html?id=" + id; + } + File tempFile = new File(imgFile.getOriginalFilename()); + if (!StringUtils.isBlank(channel)) { + MessageUtils.uploadFile(file, (int) imgFile.getSize(), tempFile.getName(), channel, userid, username, appid, orgi, id); + } else { + MessageUtils.uploadFile(file, (int) imgFile.getSize(), tempFile.getName(), userid, id); + } + } + } else { + upload = new UploadStatus("请选择文件"); + } + map.addAttribute("upload", upload); + return view; } - - private String processAttachmentFile(MultipartFile file , HttpServletRequest request) throws IOException{ - String id = null ; - if(file.getSize() > 0){ //文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制 - String fileid = UKTools.md5(file.getBytes()) ; //使用 文件的 MD5作为 ID，避免重复上传大文件 - if(!StringUtils.isBlank(fileid)){ - AttachmentFile attachmentFile = new AttachmentFile() ; - attachmentFile.setCreater(super.getUser(request).getId()); - attachmentFile.setOrgi(super.getOrgi(request)); - attachmentFile.setOrgan(super.getUser(request).getOrgan()); - attachmentFile.setModel(UKDataContext.ModelType.WEBIM.toString()); - attachmentFile.setFilelength((int) file.getSize()); - if(file.getContentType()!=null && file.getContentType().length() > 255){ - attachmentFile.setFiletype(file.getContentType().substring(0 , 255)); - }else{ - attachmentFile.setFiletype(file.getContentType()); - } - File uploadFile = new File(file.getOriginalFilename()); - if(uploadFile.getName()!=null && uploadFile.getName().length() > 255){ - attachmentFile.setTitle(uploadFile.getName().substring(0 , 255)); - }else{ - attachmentFile.setTitle(uploadFile.getName()); - } - if(!StringUtils.isBlank(attachmentFile.getFiletype()) && attachmentFile.getFiletype().indexOf("image") >= 0){ - attachmentFile.setImage(true); - } - attachmentFile.setFileid(fileid); - attachementRes.save(attachmentFile) ; - FileUtils.writeByteArrayToFile(new File(path , "app/webim/"+fileid), file.getBytes()); - id = attachmentFile.getId(); - } - } - return id ; + + private String processAttachmentFile(MultipartFile file, HttpServletRequest request) throws IOException { + String id = null; + if (file.getSize() > 0) { //文件尺寸 限制 ？在 启动 配置中 设置 的最大值，其他地方不做限制 + String fileid = UKTools.md5(file.getBytes()); //使用 文件的 MD5作为 ID，避免重复上传大文件 + if (!StringUtils.isBlank(fileid)) { + AttachmentFile attachmentFile = new AttachmentFile(); + attachmentFile.setCreater(super.getUser(request).getId()); + attachmentFile.setOrgi(super.getOrgi(request)); + attachmentFile.setOrgan(super.getUser(request).getOrgan()); + attachmentFile.setModel(UKDataContext.ModelType.WEBIM.toString()); + attachmentFile.setFilelength((int) file.getSize()); + if (file.getContentType() != null && file.getContentType().length() > 255) { + attachmentFile.setFiletype(file.getContentType().substring(0, 255)); + } else { + attachmentFile.setFiletype(file.getContentType()); + } + File uploadFile = new File(file.getOriginalFilename()); + if (uploadFile.getName() != null && uploadFile.getName().length() > 255) { + attachmentFile.setTitle(uploadFile.getName().substring(0, 255)); + } else { + attachmentFile.setTitle(uploadFile.getName()); + } + if (!StringUtils.isBlank(attachmentFile.getFiletype()) && attachmentFile.getFiletype().indexOf("image") >= 0) { + attachmentFile.setImage(true); + } + attachmentFile.setFileid(fileid); + attachementRes.save(attachmentFile); + FileUtils.writeByteArrayToFile(new File(path, "app/webim/" + fileid), file.getBytes()); + id = attachmentFile.getId(); + } + } + return id; } } \ No newline at end of file diff --git a/contact-center/app/src/main/resources/templates/apps/im/point.html b/contact-center/app/src/main/resources/templates/apps/im/point.html index 0fbab9af..0af88ee1 100644 --- a/contact-center/app/src/main/resources/templates/apps/im/point.html +++ b/contact-center/app/src/main/resources/templates/apps/im/point.html @@ -1,11 +1,4 @@ var data = {}; -/****** - id:"xxxxxxxxxxxx", - name:'UKeFu', - email:'ukefu@ukewo.cn', - phone:'18588888888' -****/ - <#if inviteData??> !function(e,t,r){"use strict";"function"==typeof window.define&&window.define.amd?window.define(r):"undefined"!=typeof module&&module.exports?module.exports=r():t.exports?t.exports=r():t.Fingerprint2=r()}(0,this,function(){"use strict";var e=function(t){if(!(this 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