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Code Issues Releases Wiki Activity

Closed #111 支持WebIM的集群场景下使用

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This commit is contained in:
Hai Liang Wang 2018-10-23 17:17:02 +08:00
parent 901e9aa621
commit 29ebd3125b
18 changed files with 1237 additions and 895 deletions
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10
contact-center/app/src/main/java/com/chatopera/cc/app/algorithm/AutomaticServiceDist.java
View File

@ -214,8 +214,8 @@ public class AutomaticServiceDist {
router.handler(agentUser.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), agentUser.getAppid(), outMessage);
}
}
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 为坐席分配访客
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
} catch (Exception ex) {
ex.printStackTrace();
}
@ -311,7 +311,8 @@ public class AutomaticServiceDist {
NettyClients.getInstance().sendCalloutEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
} else {
if (agentStatus != null) // WebIM 查看用户状态
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
// TODO #111 结束会话
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.END.toString(), agentUser);
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {
@ -500,7 +501,8 @@ public class AutomaticServiceDist {
if (agentStatus != null) {
agentService = processAgentService(agentStatus, agentUser, orgi);
publishMessage(orgi, "invite", "success", agentno);
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 为坐席分配邀请的访客
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), agentUser);
} else {
agentService = allotAgent(agentUser, orgi);
}

37
contact-center/app/src/main/java/com/chatopera/cc/app/config/RedisConfigure.java
View File

@ -15,8 +15,10 @@
*/
package com.chatopera.cc.app.config;
import com.chatopera.cc.util.Constants;
import com.chatopera.cc.app.schedule.CallOutWireTask;
import com.chatopera.cc.app.schedule.WebIMAgentDispatcher;
import com.chatopera.cc.app.schedule.WebIMOnlineUserDispatcher;
import com.chatopera.cc.util.Constants;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.context.annotation.Bean;
import org.springframework.context.annotation.Configuration;
@ -38,17 +40,25 @@ public class RedisConfigure {
@Autowired
CallOutWireTask callOutWireTask;
@Autowired
WebIMAgentDispatcher webIMAgentDispatcher;
@Autowired
WebIMOnlineUserDispatcher webIMOnlineUserDispatcher;
@Bean
RedisMessageListenerContainer redisContainer() {
final RedisMessageListenerContainer container = new RedisMessageListenerContainer();
container.setConnectionFactory(jedisConnectionFactory);
container.addMessageListener(messageListener(), pbxEvents());
container.addMessageListener(pbxMessageListener(), pbxEvents());
container.addMessageListener(imAgentDispatchListener(), imAgentEvents());
container.addMessageListener(imOnlineUserDispatchListener(), imOnlineUserEvents());
container.setTaskExecutor(Executors.newFixedThreadPool(50));
return container;
}
@Bean
MessageListenerAdapter messageListener() {
MessageListenerAdapter pbxMessageListener() {
return new MessageListenerAdapter(callOutWireTask);
}
@ -57,4 +67,25 @@ public class RedisConfigure {
return new PatternTopic(Constants.FS_CHANNEL_FS_TO_CC);
}
@Bean
MessageListenerAdapter imAgentDispatchListener() {
return new MessageListenerAdapter(webIMAgentDispatcher);
}
@Bean
PatternTopic imAgentEvents() {
return new PatternTopic(Constants.INSTANT_MESSAGING_WEBIM_AGENT_CHANNEL);
}
@Bean
MessageListenerAdapter imOnlineUserDispatchListener(){
return new MessageListenerAdapter(webIMOnlineUserDispatcher);
}
@Bean
PatternTopic imOnlineUserEvents() {
return new PatternTopic(Constants.INSTANT_MESSAGING_WEBIM_ONLINE_USER_CHANNEL);
}
}

9
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/agent/AgentController.java
View File

@ -768,8 +768,8 @@ public class AgentController extends Handler {
data.setUsername(super.getUser(request).getUsername());
chatMessageRepository.save(data);
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
// TODO #111 通知文件上传消息
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
}
} else {
@ -1068,7 +1068,8 @@ public class AgentController extends Handler {
agentService.setAgentno(agentno);
agentService.setAgentusername(transAgentStatus.getUsername());
}
NettyClients.getInstance().sendAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
// TODO #111 通知转接消息
NettyClients.getInstance().publishAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
}
} else {
agentUser = agentUserRepository.findByIdAndOrgi(agentuserid, super.getOrgi(request));
@ -1317,4 +1318,4 @@ public class AgentController extends Handler {
return request(super.createRequestPageTempletResponse("redirect:/agent/index.html"));
}
}
}

760
contact-center/app/src/main/java/com/chatopera/cc/app/handler/apps/service/ChatServiceController.java
View File

@ -16,27 +16,17 @@
*/
package com.chatopera.cc.app.handler.apps.service;
import java.text.ParseException;
import java.util.ArrayList;
import java.util.Date;
import java.util.List;
import javax.persistence.criteria.CriteriaBuilder;
import javax.persistence.criteria.CriteriaQuery;
import javax.persistence.criteria.Predicate;
import javax.persistence.criteria.Root;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.util.IP;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.app.handler.Handler;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.util.IP;
import com.chatopera.cc.util.Menu;
import com.chatopera.cc.util.OnlineUserUtils;
import org.apache.commons.lang3.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.data.domain.Page;
@ -48,400 +38,402 @@ import org.springframework.ui.ModelMap;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.servlet.ModelAndView;
import com.chatopera.cc.app.persistence.repository.AgentServiceRepository;
import com.chatopera.cc.app.persistence.repository.AgentStatusRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
import com.chatopera.cc.app.persistence.repository.LeaveMsgRepository;
import com.chatopera.cc.app.persistence.repository.OrganRepository;
import com.chatopera.cc.app.persistence.repository.OrgiSkillRelRepository;
import com.chatopera.cc.app.persistence.repository.UserRepository;
import com.chatopera.cc.app.model.AgentService;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AiUser;
import com.chatopera.cc.app.model.LeaveMsg;
import com.chatopera.cc.app.model.Organ;
import com.chatopera.cc.app.model.OrgiSkillRel;
import com.chatopera.cc.app.model.User;
import javax.persistence.criteria.CriteriaBuilder;
import javax.persistence.criteria.CriteriaQuery;
import javax.persistence.criteria.Predicate;
import javax.persistence.criteria.Root;
import javax.servlet.http.HttpServletRequest;
import javax.validation.Valid;
import java.text.ParseException;
import java.util.ArrayList;
import java.util.Date;
import java.util.List;
@Controller
@RequestMapping("/service")
public class ChatServiceController extends Handler {
@Autowired
private AgentServiceRepository agentServiceRes ;
@Autowired
private AgentUserRepository agentUserRes ;
@Autowired
private AgentStatusRepository agentStatusRepository ;
@Autowired
private AgentUserRepository agentUserRepository ;
@Autowired
private LeaveMsgRepository leaveMsgRes ;
@Autowired
private OrganRepository organRes ;
@Autowired
private OrganRepository organ ;
@Autowired
private UserRepository user ;
@Autowired
private UserRepository userRes ;
@Autowired
private OrgiSkillRelRepository orgiSkillRelService;
@RequestMapping("/history/index")
@Menu(type = "service" , subtype = "history" , admin= true)
public ModelAndView index(ModelMap map , HttpServletRequest request ,final String username,final String channel ,final String servicetype,final String allocation,final String servicetimetype,final String begin,final String end) {
Page<AgentService> page = agentServiceRes.findAll(new Specification<AgentService>(){
@Override
public Predicate toPredicate(Root<AgentService> root, CriteriaQuery<?> query,CriteriaBuilder cb) {
List<Predicate> list = new ArrayList<Predicate>();
if(!StringUtils.isBlank(username)) {
list.add(cb.equal(root.get("username").as(String.class), username)) ;
}
if(!StringUtils.isBlank(channel)) {
list.add(cb.equal(root.get("channel").as(String.class), channel)) ;
}
if(!StringUtils.isBlank(servicetype)&&!StringUtils.isBlank(allocation)) {
list.add(cb.equal(root.get(servicetype).as(String.class), allocation));
}
if(!StringUtils.isBlank(servicetimetype)) {
try {
if(!StringUtils.isBlank(begin) && begin.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")){
list.add(cb.greaterThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(begin))) ;
}
if(!StringUtils.isBlank(end) && end.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")){
list.add(cb.lessThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(end))) ;
}
} catch (ParseException e) {
e.printStackTrace();
}
}
Predicate[] p = new Predicate[list.size()];
return cb.and(list.toArray(p));
}
},new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
map.put("agentServiceList", page) ;
map.put("username", username) ;
map.put("channel", channel) ;
map.put("servicetype", servicetype) ;
map.put("servicetimetype", servicetimetype) ;
map.put("allocation", allocation);
map.put("begin", begin) ;
map.put("end", end) ;
map.put("deptlist",organ.findByOrgi(super.getOrgi(request)));
map.put("userlist",user.findByOrgiAndDatastatus(super.getOrgi(request), false));
@Autowired
private AgentServiceRepository agentServiceRes;
@Autowired
private AgentUserRepository agentUserRes;
@Autowired
private AgentStatusRepository agentStatusRepository;
@Autowired
private AgentUserRepository agentUserRepository;
@Autowired
private LeaveMsgRepository leaveMsgRes;
@Autowired
private OrganRepository organRes;
@Autowired
private OrganRepository organ;
@Autowired
private UserRepository user;
@Autowired
private UserRepository userRes;
@Autowired
private OrgiSkillRelRepository orgiSkillRelService;
@RequestMapping("/history/index")
@Menu(type = "service", subtype = "history", admin = true)
public ModelAndView index(ModelMap map, HttpServletRequest request, final String username, final String channel, final String servicetype, final String allocation, final String servicetimetype, final String begin, final String end) {
Page<AgentService> page = agentServiceRes.findAll(new Specification<AgentService>() {
@Override
public Predicate toPredicate(Root<AgentService> root, CriteriaQuery<?> query, CriteriaBuilder cb) {
List<Predicate> list = new ArrayList<Predicate>();
if (!StringUtils.isBlank(username)) {
list.add(cb.equal(root.get("username").as(String.class), username));
}
if (!StringUtils.isBlank(channel)) {
list.add(cb.equal(root.get("channel").as(String.class), channel));
}
if (!StringUtils.isBlank(servicetype) && !StringUtils.isBlank(allocation)) {
list.add(cb.equal(root.get(servicetype).as(String.class), allocation));
}
if (!StringUtils.isBlank(servicetimetype)) {
try {
if (!StringUtils.isBlank(begin) && begin.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")) {
list.add(cb.greaterThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(begin)));
}
if (!StringUtils.isBlank(end) && end.matches("[\\d]{4}-[\\d]{2}-[\\d]{2} [\\d]{2}:[\\d]{2}:[\\d]{2}")) {
list.add(cb.lessThanOrEqualTo(root.get(servicetimetype).as(Date.class), MainUtils.dateFormate.parse(end)));
}
} catch (ParseException e) {
e.printStackTrace();
}
}
Predicate[] p = new Predicate[list.size()];
return cb.and(list.toArray(p));
}
}, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
map.put("agentServiceList", page);
map.put("username", username);
map.put("channel", channel);
map.put("servicetype", servicetype);
map.put("servicetimetype", servicetimetype);
map.put("allocation", allocation);
map.put("begin", begin);
map.put("end", end);
map.put("deptlist", organ.findByOrgi(super.getOrgi(request)));
map.put("userlist", user.findByOrgiAndDatastatus(super.getOrgi(request), false));
return request(super.createAppsTempletResponse("/apps/service/history/index"));
}
@RequestMapping("/current/index")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView current(ModelMap map , HttpServletRequest request) {
map.put("agentServiceList", agentServiceRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INSERVICE.toString() ,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime"))) ;
@RequestMapping("/current/index")
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView current(ModelMap map, HttpServletRequest request) {
map.put("agentServiceList", agentServiceRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INSERVICE.toString(), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime")));
return request(super.createAppsTempletResponse("/apps/service/current/index"));
}
@RequestMapping("/current/trans")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView trans(ModelMap map , HttpServletRequest request , @Valid String id) {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
List<Organ> skillList = OnlineUserUtils.organ(super.getOrgi(request),true) ;
String currentOrgan = super.getUser(request).getOrgan();
if(StringUtils.isBlank(currentOrgan)) {
if(!skillList.isEmpty()) {
currentOrgan = skillList.get(0).getId();
}
}
List<AgentStatus> agentStatusList = AutomaticServiceDist.getAgentStatus(null , super.getOrgi(request));
List<String> usersids = new ArrayList<String>();
if(!agentStatusList.isEmpty()) {
for(AgentStatus agentStatus:agentStatusList) {
if(agentStatus!=null){
usersids.add(agentStatus.getAgentno()) ;
}
}
}
List<User> userList = userRes.findAll(usersids);
for(User user : userList){
user.setAgentStatus((AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)));
}
map.addAttribute("userList", userList) ;
map.addAttribute("userid", agentService.getUserid()) ;
map.addAttribute("agentserviceid", agentService.getId()) ;
map.addAttribute("agentuserid", agentService.getAgentuserid()) ;
map.addAttribute("agentservice", agentService) ;
map.addAttribute("skillList", skillList) ;
map.addAttribute("currentorgan", currentOrgan) ;
}
return request(super.createRequestPageTempletResponse("/apps/service/current/transfer"));
@RequestMapping("/current/trans")
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView trans(ModelMap map, HttpServletRequest request, @Valid String id) {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
List<Organ> skillList = OnlineUserUtils.organ(super.getOrgi(request), true);
String currentOrgan = super.getUser(request).getOrgan();
if (StringUtils.isBlank(currentOrgan)) {
if (!skillList.isEmpty()) {
currentOrgan = skillList.get(0).getId();
}
}
List<AgentStatus> agentStatusList = AutomaticServiceDist.getAgentStatus(null, super.getOrgi(request));
List<String> usersids = new ArrayList<String>();
if (!agentStatusList.isEmpty()) {
for (AgentStatus agentStatus : agentStatusList) {
if (agentStatus != null) {
usersids.add(agentStatus.getAgentno());
}
}
}
List<User> userList = userRes.findAll(usersids);
for (User user : userList) {
user.setAgentStatus((AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)));
}
map.addAttribute("userList", userList);
map.addAttribute("userid", agentService.getUserid());
map.addAttribute("agentserviceid", agentService.getId());
map.addAttribute("agentuserid", agentService.getAgentuserid());
map.addAttribute("agentservice", agentService);
map.addAttribute("skillList", skillList);
map.addAttribute("currentorgan", currentOrgan);
}
return request(super.createRequestPageTempletResponse("/apps/service/current/transfer"));
}
@RequestMapping(value="/transfer/save")
@Menu(type = "apps", subtype = "transfersave")
public ModelAndView transfersave(ModelMap map , HttpServletRequest request , @Valid String id , @Valid String agentno , @Valid String memo){
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(agentService.getUserid(), super.getOrgi(request)) ;
if(agentUser != null){
agentUser.setAgentno(agentno);
CacheHelper.getAgentUserCacheBean().put(agentService.getUserid() , agentUser , super.getOrgi(request)) ;
agentUserRepository.save(agentUser) ;
if(MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentUser.getStatus())){ //转接 ， 发送消息给 目标坐席
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(super.getUser(request).getId(), super.getOrgi(request)) ;
if(agentStatus!=null){
AutomaticServiceDist.updateAgentStatus(agentStatus, agentUser, super.getOrgi(request), false);
}
AgentStatus transAgentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentno, super.getOrgi(request)) ;
if(transAgentStatus!=null){
AutomaticServiceDist.updateAgentStatus(transAgentStatus, agentUser, super.getOrgi(request), true);
agentService.setAgentno(agentno);
agentService.setAgentusername(transAgentStatus.getUsername());
}
NettyClients.getInstance().sendAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
}
}else{
agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if(agentUser!=null){
agentUser.setAgentno(agentno);
agentUserRepository.save(agentUser) ;
}
}
if(agentService!=null){
agentService.setAgentno(agentno);
if(!StringUtils.isBlank(memo)){
agentService.setTransmemo(memo);
}
agentService.setTrans(true);
agentService.setTranstime(new Date());
agentServiceRes.save(agentService) ;
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html")) ;
}
@RequestMapping("/current/end")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView end(ModelMap map , HttpServletRequest request , @Valid String id) throws Exception {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentService!=null){
User user = super.getUser(request);
AgentUser agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if(agentUser!=null){
AutomaticServiceDist.deleteAgentUser(agentUser, user.getOrgi());
}
agentService.setStatus(MainContext.AgentUserStatusEnum.END.toString());
agentServiceRes.save(agentService) ;
}
}
@RequestMapping(value = "/transfer/save")
@Menu(type = "apps", subtype = "transfersave")
public ModelAndView transfersave(ModelMap map, HttpServletRequest request, @Valid String id, @Valid String agentno, @Valid String memo) {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(agentService.getUserid(), super.getOrgi(request));
if (agentUser != null) {
agentUser.setAgentno(agentno);
CacheHelper.getAgentUserCacheBean().put(agentService.getUserid(), agentUser, super.getOrgi(request));
agentUserRepository.save(agentUser);
if (MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentUser.getStatus())) { //转接 ， 发送消息给 目标坐席
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(super.getUser(request).getId(), super.getOrgi(request));
if (agentStatus != null) {
AutomaticServiceDist.updateAgentStatus(agentStatus, agentUser, super.getOrgi(request), false);
}
AgentStatus transAgentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentno, super.getOrgi(request));
if (transAgentStatus != null) {
AutomaticServiceDist.updateAgentStatus(transAgentStatus, agentUser, super.getOrgi(request), true);
agentService.setAgentno(agentno);
agentService.setAgentusername(transAgentStatus.getUsername());
}
// TODO #111 通知转接消息
NettyClients.getInstance().publishAgentEventMessage(agentno, MainContext.MessageTypeEnum.NEW.toString(), agentUser);
}
} else {
agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if (agentUser != null) {
agentUser.setAgentno(agentno);
agentUserRepository.save(agentUser);
}
}
if (agentService != null) {
agentService.setAgentno(agentno);
if (!StringUtils.isBlank(memo)) {
agentService.setTransmemo(memo);
}
agentService.setTrans(true);
agentService.setTranstime(new Date());
agentServiceRes.save(agentService);
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html"));
}
@RequestMapping("/current/invite")
@Menu(type = "service" , subtype = "current" , admin= true)
public ModelAndView currentinvite(ModelMap map , HttpServletRequest request , @Valid String id) throws Exception {
if(!StringUtils.isBlank(id)){
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentService!=null){
User user = super.getUser(request);
if(StringUtils.isBlank(agentService.getAgentno())) {
AiUser aiUser = (AiUser) CacheHelper.getOnlineUserCacheBean().getCacheObject(agentService.getSessionid(), agentService.getOrgi()) ;
IP ipdata = null ;
if(aiUser != null ) {
ipdata = aiUser.getIpdata() ;
OnlineUserUtils.newRequestMessage(aiUser.getUserid() , aiUser.getUsername(), user.getOrgi(), agentService.getSessionid(), agentService.getAppid() , agentService.getIpaddr(), agentService.getOsname() , agentService.getBrowser() , "" , ipdata!=null ? ipdata : null , agentService.getChannel() , user.getOrgan(), user.getId() , null ,null, agentService.getContactsid(), MainContext.ChatInitiatorType.AGENT.toString() , aiUser.getContextid()) ;
}
}
}
}
@RequestMapping("/current/end")
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView end(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentService != null) {
User user = super.getUser(request);
AgentUser agentUser = agentUserRepository.findByIdAndOrgi(agentService.getAgentuserid(), super.getOrgi(request));
if (agentUser != null) {
AutomaticServiceDist.deleteAgentUser(agentUser, user.getOrgi());
}
agentService.setStatus(MainContext.AgentUserStatusEnum.END.toString());
agentServiceRes.save(agentService);
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html"));
}
@RequestMapping("/quene/index")
@Menu(type = "service" , subtype = "filter" , admin= true)
public ModelAndView quene(ModelMap map , HttpServletRequest request) {
Page<AgentUser> agentUserList = agentUserRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INQUENE.toString() ,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
List<String> skillList = new ArrayList<String>();
for(AgentUser agentUser : agentUserList.getContent()){
agentUser.setWaittingtime((int) (System.currentTimeMillis() - agentUser.getCreatetime().getTime()));
if(!StringUtils.isBlank(agentUser.getSkill())){
skillList.add(agentUser.getSkill()) ;
}
}
if(skillList.size() > 0){
List<Organ> organList = organRes.findAll(skillList) ;
for(AgentUser agentUser : agentUserList.getContent()){
if(!StringUtils.isBlank(agentUser.getSkill())){
for(Organ organ : organList){
if(agentUser.getSkill().equals(organ.getId())){
agentUser.setSkillname(organ.getName());
break ;
}
}
}
}
}
map.put("agentUserList", agentUserList) ;
@RequestMapping("/current/invite")
@Menu(type = "service", subtype = "current", admin = true)
public ModelAndView currentinvite(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
if (!StringUtils.isBlank(id)) {
AgentService agentService = agentServiceRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentService != null) {
User user = super.getUser(request);
if (StringUtils.isBlank(agentService.getAgentno())) {
AiUser aiUser = (AiUser) CacheHelper.getOnlineUserCacheBean().getCacheObject(agentService.getSessionid(), agentService.getOrgi());
IP ipdata = null;
if (aiUser != null) {
ipdata = aiUser.getIpdata();
OnlineUserUtils.newRequestMessage(aiUser.getUserid(), aiUser.getUsername(), user.getOrgi(), agentService.getSessionid(), agentService.getAppid(), agentService.getIpaddr(), agentService.getOsname(), agentService.getBrowser(), "", ipdata != null ? ipdata : null, agentService.getChannel(), user.getOrgan(), user.getId(), null, null, agentService.getContactsid(), MainContext.ChatInitiatorType.AGENT.toString(), aiUser.getContextid());
}
}
}
}
return request(super.createRequestPageTempletResponse("redirect:/service/current/index.html"));
}
@RequestMapping("/quene/index")
@Menu(type = "service", subtype = "filter", admin = true)
public ModelAndView quene(ModelMap map, HttpServletRequest request) {
Page<AgentUser> agentUserList = agentUserRes.findByOrgiAndStatus(super.getOrgi(request), MainContext.AgentUserStatusEnum.INQUENE.toString(), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
List<String> skillList = new ArrayList<String>();
for (AgentUser agentUser : agentUserList.getContent()) {
agentUser.setWaittingtime((int) (System.currentTimeMillis() - agentUser.getCreatetime().getTime()));
if (!StringUtils.isBlank(agentUser.getSkill())) {
skillList.add(agentUser.getSkill());
}
}
if (skillList.size() > 0) {
List<Organ> organList = organRes.findAll(skillList);
for (AgentUser agentUser : agentUserList.getContent()) {
if (!StringUtils.isBlank(agentUser.getSkill())) {
for (Organ organ : organList) {
if (agentUser.getSkill().equals(organ.getId())) {
agentUser.setSkillname(organ.getName());
break;
}
}
}
}
}
map.put("agentUserList", agentUserList);
return request(super.createAppsTempletResponse("/apps/service/quene/index"));
}
@RequestMapping("/quene/clean")
@Menu(type = "service" , subtype = "queneclean" , admin= true)
public ModelAndView clean(ModelMap map , HttpServletRequest request ,@Valid String id) {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentUser!=null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())){
agentUser.setAgent(null);
agentUser.setSkill(null);
agentUserRes.save(agentUser) ;
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, super.getOrgi(request));
AutomaticServiceDist.allotAgent(agentUser, super.getOrgi(request)) ;
}
@RequestMapping("/quene/clean")
@Menu(type = "service", subtype = "queneclean", admin = true)
public ModelAndView clean(ModelMap map, HttpServletRequest request, @Valid String id) {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentUser != null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())) {
agentUser.setAgent(null);
agentUser.setSkill(null);
agentUserRes.save(agentUser);
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, super.getOrgi(request));
AutomaticServiceDist.allotAgent(agentUser, super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/service/quene/index.html"));
}
@RequestMapping("/quene/invite")
@Menu(type = "service" , subtype = "invite" , admin= true)
public ModelAndView invite(ModelMap map , HttpServletRequest request ,@Valid String id) throws Exception {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request)) ;
if(agentUser!=null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())){
AutomaticServiceDist.allotAgentForInvite(super.getUser(request).getId() , agentUser, super.getOrgi(request)) ;
}
@RequestMapping("/quene/invite")
@Menu(type = "service", subtype = "invite", admin = true)
public ModelAndView invite(ModelMap map, HttpServletRequest request, @Valid String id) throws Exception {
AgentUser agentUser = agentUserRes.findByIdAndOrgi(id, super.getOrgi(request));
if (agentUser != null && agentUser.getStatus().equals(MainContext.AgentUserStatusEnum.INQUENE.toString())) {
AutomaticServiceDist.allotAgentForInvite(super.getUser(request).getId(), agentUser, super.getOrgi(request));
}
return request(super.createRequestPageTempletResponse("redirect:/service/quene/index.html"));
}
@RequestMapping("/agent/index")
@Menu(type = "service" , subtype = "onlineagent" , admin= true)
public ModelAndView agent(ModelMap map , HttpServletRequest request) {
List<AgentStatus> agentStatusList = agentStatusRepository.findByOrgi(super.getOrgi(request)) ;
for(int i=0 ; i<agentStatusList.size() ; ){
AgentStatus agentStatus = agentStatusList.get(i) ;
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request))==null) {
agentStatusRepository.delete(agentStatus);
agentStatusList.remove(i) ;
continue ;
}else{
AgentStatus temp = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request)) ;
agentStatusList.set(i, temp) ;
}
i++ ;
}
List<String> skillList = new ArrayList<String>();
for(AgentStatus agentStatus : agentStatusList){
if(!StringUtils.isBlank(agentStatus.getSkill())){
skillList.add(agentStatus.getSkill()) ;
}
}
if(skillList.size() > 0){
List<Organ> organList = organRes.findAll(skillList) ;
for(AgentStatus agentStatus : agentStatusList){
if(!StringUtils.isBlank(agentStatus.getSkill())){
for(Organ organ : organList){
if(agentStatus.getSkill().equals(organ.getId())){
agentStatus.setSkillname(organ.getName());
break ;
}
}
}
}
}
map.put("agentStatusList", agentStatusList) ;
@RequestMapping("/agent/index")
@Menu(type = "service", subtype = "onlineagent", admin = true)
public ModelAndView agent(ModelMap map, HttpServletRequest request) {
List<AgentStatus> agentStatusList = agentStatusRepository.findByOrgi(super.getOrgi(request));
for (int i = 0; i < agentStatusList.size(); ) {
AgentStatus agentStatus = agentStatusList.get(i);
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request)) == null) {
agentStatusRepository.delete(agentStatus);
agentStatusList.remove(i);
continue;
} else {
AgentStatus temp = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(agentStatus.getAgentno(), super.getOrgi(request));
agentStatusList.set(i, temp);
}
i++;
}
List<String> skillList = new ArrayList<String>();
for (AgentStatus agentStatus : agentStatusList) {
if (!StringUtils.isBlank(agentStatus.getSkill())) {
skillList.add(agentStatus.getSkill());
}
}
if (skillList.size() > 0) {
List<Organ> organList = organRes.findAll(skillList);
for (AgentStatus agentStatus : agentStatusList) {
if (!StringUtils.isBlank(agentStatus.getSkill())) {
for (Organ organ : organList) {
if (agentStatus.getSkill().equals(organ.getId())) {
agentStatus.setSkillname(organ.getName());
break;
}
}
}
}
}
map.put("agentStatusList", agentStatusList);
return request(super.createAppsTempletResponse("/apps/service/agent/index"));
}
@RequestMapping("/agent/offline")
@Menu(type = "service" , subtype = "offline" , admin= true)
public ModelAndView offline(ModelMap map , HttpServletRequest request , @Valid String id) {
AgentStatus agentStatus = agentStatusRepository.findByIdAndOrgi(id, super.getOrgi(request));
if(agentStatus!=null){
agentStatusRepository.delete(agentStatus);
}
CacheHelper.getAgentStatusCacheBean().delete(agentStatus.getAgentno(), super.getOrgi(request));;
AutomaticServiceDist.publishMessage(super.getOrgi(request) , "agent" , "offline" , super.getUser(request).getId());
@RequestMapping("/agent/offline")
@Menu(type = "service", subtype = "offline", admin = true)
public ModelAndView offline(ModelMap map, HttpServletRequest request, @Valid String id) {
AgentStatus agentStatus = agentStatusRepository.findByIdAndOrgi(id, super.getOrgi(request));
if (agentStatus != null) {
agentStatusRepository.delete(agentStatus);
}
CacheHelper.getAgentStatusCacheBean().delete(agentStatus.getAgentno(), super.getOrgi(request));
;
AutomaticServiceDist.publishMessage(super.getOrgi(request), "agent", "offline", super.getUser(request).getId());
return request(super.createRequestPageTempletResponse("redirect:/service/agent/index.html"));
}
/**
* 非管理员坐席
* @param map
* @param request
* @return
*/
@RequestMapping("/user/index")
@Menu(type = "service" , subtype = "userlist" , admin= true)
public ModelAndView user(ModelMap map , HttpServletRequest request) {
Page<User> userList = null;
if(super.isTenantshare()) {
List<String> organIdList = new ArrayList<>();
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request)) ;
if(!orgiSkillRelList.isEmpty()) {
for(OrgiSkillRel rel:orgiSkillRelList) {
organIdList.add(rel.getSkillid());
}
}
userList=userRes.findByOrganInAndAgentAndDatastatus(organIdList,true,false,new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime"));
}else {
userList=userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true,false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
}
for(User user : userList.getContent()){
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request))!=null){
user.setOnline(true);
}
}
map.put("userList", userList) ;
/**
* 非管理员坐席
*
* @param map
* @param request
* @return
*/
@RequestMapping("/user/index")
@Menu(type = "service", subtype = "userlist", admin = true)
public ModelAndView user(ModelMap map, HttpServletRequest request) {
Page<User> userList = null;
if (super.isTenantshare()) {
List<String> organIdList = new ArrayList<>();
List<OrgiSkillRel> orgiSkillRelList = orgiSkillRelService.findByOrgi(super.getOrgi(request));
if (!orgiSkillRelList.isEmpty()) {
for (OrgiSkillRel rel : orgiSkillRelList) {
organIdList.add(rel.getSkillid());
}
}
userList = userRes.findByOrganInAndAgentAndDatastatus(organIdList, true, false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
} else {
userList = userRes.findByOrgiAndAgentAndDatastatus(super.getOrgi(request), true, false, new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
}
for (User user : userList.getContent()) {
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)) != null) {
user.setOnline(true);
}
}
map.put("userList", userList);
return request(super.createAppsTempletResponse("/apps/service/user/index"));
}
/**
* 管理员坐席
* @param map
* @param request
* @return
*/
@RequestMapping("/adminagent/index")
@Menu(type = "service" , subtype = "adminagentlist" , admin= true)
public ModelAndView adminagent(ModelMap map , HttpServletRequest request) {
Page<User> userList = userRes.findByOrgidAndAgentAndDatastatusAndUsertype(super.getOrgid(request), true,false,"0", new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
for(User user : userList.getContent()){
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request))!=null){
user.setOnline(true);
}
}
map.put("userList", userList) ;
/**
* 管理员坐席
*
* @param map
* @param request
* @return
*/
@RequestMapping("/adminagent/index")
@Menu(type = "service", subtype = "adminagentlist", admin = true)
public ModelAndView adminagent(ModelMap map, HttpServletRequest request) {
Page<User> userList = userRes.findByOrgidAndAgentAndDatastatusAndUsertype(super.getOrgid(request), true, false, "0", new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
for (User user : userList.getContent()) {
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user.getId(), super.getOrgi(request)) != null) {
user.setOnline(true);
}
}
map.put("userList", userList);
return request(super.createAppsTempletResponse("/apps/service/adminagent/index"));
}
@RequestMapping("/leavemsg/index")
@Menu(type = "service" , subtype = "leavemsg" , admin= true)
public ModelAndView leavemsg(ModelMap map , HttpServletRequest request) {
Page<LeaveMsg> leaveMsgList = leaveMsgRes.findByOrgi(super.getOrgi(request),new PageRequest(super.getP(request), super.getPs(request), Direction.DESC , "createtime")) ;
map.put("leaveMsgList", leaveMsgList) ;
@RequestMapping("/leavemsg/index")
@Menu(type = "service", subtype = "leavemsg", admin = true)
public ModelAndView leavemsg(ModelMap map, HttpServletRequest request) {
Page<LeaveMsg> leaveMsgList = leaveMsgRes.findByOrgi(super.getOrgi(request), new PageRequest(super.getP(request), super.getPs(request), Direction.DESC, "createtime"));
map.put("leaveMsgList", leaveMsgList);
return request(super.createAppsTempletResponse("/apps/service/leavemsg/index"));
}
@RequestMapping("/leavemsg/delete")
@Menu(type = "service" , subtype = "leavemsg" , admin= true)
public ModelAndView leavemsg(ModelMap map , HttpServletRequest request , @Valid String id) {
if(!StringUtils.isBlank(id)){
leaveMsgRes.delete(id);
}
return request(super.createRequestPageTempletResponse("redirect:/service/leavemsg/index.html"));
@RequestMapping("/leavemsg/delete")
@Menu(type = "service", subtype = "leavemsg", admin = true)
public ModelAndView leavemsg(ModelMap map, HttpServletRequest request, @Valid String id) {
if (!StringUtils.isBlank(id)) {
leaveMsgRes.delete(id);
}
return request(super.createRequestPageTempletResponse("redirect:/service/leavemsg/index.html"));
}
}

283
contact-center/app/src/main/java/com/chatopera/cc/app/im/client/NettyClients.java
View File

@ -16,110 +16,190 @@
*/
package com.chatopera.cc.app.im.client;
import java.util.List;
import com.corundumstudio.socketio.SocketIOClient;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.app.schedule.WebIMAgentDispatcher;
import com.chatopera.cc.app.schedule.WebIMOnlineUserDispatcher;
import com.corundumstudio.socketio.SocketIOClient;
import com.google.gson.JsonObject;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import java.io.IOException;
import java.io.Serializable;
import java.util.List;
public class NettyClients {
private final Logger logger = LoggerFactory.getLogger(NettyClient.class);
private static NettyClients clients = new NettyClients();
private NettyIMClient imClients = new NettyIMClient();
private NettyAgentClient agentClients = new NettyAgentClient();
private NettyIMClient entIMClients = new NettyIMClient();
private NettyCallCenterClient callCenterClients = new NettyCallCenterClient();
private NettyCalloutClient calloutClients = new NettyCalloutClient();
private NettyChatbotClient chatbotClients = new NettyChatbotClient();
public int size(){
return imClients.size();
}
public static NettyClients getInstance(){
return clients ;
}
public NettyCallCenterClient getCallCenterClients(){
return this.callCenterClients ;
}
private static NettyClients clients = new NettyClients();
public void setImClients(NettyIMClient imClients) {
this.imClients = imClients;
}
public void putIMEventClient(String id , SocketIOClient userClient){
imClients.putClient(id, userClient);
}
public void closeIMEventClient(String id , String sessionid, String orgi){
List<SocketIOClient> userClients = imClients.getClients(id) ;
for(SocketIOClient userClient : userClients){
if(MainUtils.getContextID(userClient.getSessionId().toString()).equals(sessionid)){
userClient.disconnect();
}
}
}
public void removeIMEventClient(String id , String sessionid){
imClients.removeClient(id, sessionid);
}
public void sendIMEventMessage(String id , String event , Object data){
List<SocketIOClient> userClients = imClients.getClients(id) ;
for(SocketIOClient userClient : userClients){
userClient.sendEvent(event, data);
}
}
public void setAgentClients(NettyAgentClient agentClients) {
this.agentClients = agentClients;
}
public void putAgentEventClient(String id , SocketIOClient agentClient){
agentClients.putClient(id, agentClient);
}
public void removeAgentEventClient(String id , String sessionid){
agentClients.removeClient(id, sessionid);
}
public void sendAgentEventMessage(String id , String event , Object data){
List<SocketIOClient> agents = agentClients.getClients(id) ;
for(SocketIOClient agentClient : agents){
agentClient.sendEvent(event, data);
}
}
public void setEntImClients(NettyIMClient entIMClients) {
this.entIMClients = entIMClients;
}
public void putEntIMEventClient(String id , SocketIOClient userClient){
entIMClients.putClient(id, userClient);
}
public void removeEntIMEventClient(String id , String sessionid){
entIMClients.removeClient(id, sessionid);
}
public void sendEntIMEventMessage(String id , String event , Object data){
List<SocketIOClient> entims = entIMClients.getClients(id) ;
for(SocketIOClient userClient : entims){
userClient.sendEvent(event, data);
}
}
public int getEntIMClientsNum(String user){
return entIMClients.getClients(user)!=null ? entIMClients.getClients(user).size() : 0;
}
public void sendCallCenterMessage(String id , String event , Object data){
List<SocketIOClient> ccClients = callCenterClients.getClients(id) ;
for(SocketIOClient ccClient : ccClients){
ccClient.sendEvent(event, data);
}
}
private NettyIMClient imClients = new NettyIMClient();
private NettyAgentClient agentClients = new NettyAgentClient();
private NettyIMClient entIMClients = new NettyIMClient();
private NettyCallCenterClient callCenterClients = new NettyCallCenterClient();
private NettyCalloutClient calloutClients = new NettyCalloutClient();
private NettyChatbotClient chatbotClients = new NettyChatbotClient();
public int size() {
return imClients.size();
}
public static NettyClients getInstance() {
return clients;
}
public NettyCallCenterClient getCallCenterClients() {
return this.callCenterClients;
}
/**
* 访客连接
*/
public void setImClients(NettyIMClient imClients) {
this.imClients = imClients;
}
public void putIMEventClient(String id, SocketIOClient userClient) {
imClients.putClient(id, userClient);
}
public void closeIMEventClient(String id, String sessionid, String orgi) {
List<SocketIOClient> userClients = imClients.getClients(id);
for (SocketIOClient userClient : userClients) {
if (MainUtils.getContextID(userClient.getSessionId().toString()).equals(sessionid)) {
userClient.disconnect();
}
}
}
public void removeIMEventClient(String id, String sessionid) {
imClients.removeClient(id, sessionid);
}
public void publishIMEventMessage(final String id, final String event, Serializable data) {
// 检测client是否在这台机器上
if (!sendIMEventMessage(id, event, data)) {
try {
JsonObject payload = new JsonObject();
payload.addProperty("event", event);
payload.addProperty("id", id);
payload.addProperty("data", IMServiceUtils.serialize(data));
MainContext.getContext().getBean(WebIMOnlineUserDispatcher.class).publish(payload);
} catch (IOException e) {
logger.error("publishIMEventMessage", e);
}
}
}
public boolean sendIMEventMessage(final String id, final String event, Object data) {
List<SocketIOClient> userClients = imClients.getClients(id);
for (SocketIOClient userClient : userClients) {
userClient.sendEvent(event, data);
}
return userClients.size() > 0;
}
/**
* 坐席连接
*/
public void setAgentClients(NettyAgentClient agentClients) {
this.agentClients = agentClients;
}
public void putAgentEventClient(String id, SocketIOClient agentClient) {
agentClients.putClient(id, agentClient);
}
public void removeAgentEventClient(String id, String sessionid) {
agentClients.removeClient(id, sessionid);
}
// publish to Redis
public void publishAgentEventMessage(String id, String event, Serializable data) {
// 检测client是否在这台机器上
if (!sendAgentEventMessage(id, event, data)) {
try {
JsonObject payload = new JsonObject();
payload.addProperty("event", event);
payload.addProperty("id", id);
payload.addProperty("data", IMServiceUtils.serialize(data));
MainContext.getContext().getBean(WebIMAgentDispatcher.class).publish(payload);
} catch (IOException e) {
logger.error("publishAgentEventMessage", e);
}
}
}
// 向坐席发送消息
public boolean sendAgentEventMessage(String id, String event, Object data) {
List<SocketIOClient> agents = agentClients.getClients(id);
for (SocketIOClient agentClient : agents) {
agentClient.sendEvent(event, data);
}
return agents.size() > 0;
}
/**
* 企业聊天
*/
public void setEntImClients(NettyIMClient entIMClients) {
this.entIMClients = entIMClients;
}
public void putEntIMEventClient(String id, SocketIOClient userClient) {
entIMClients.putClient(id, userClient);
}
public void removeEntIMEventClient(String id, String sessionid) {
entIMClients.removeClient(id, sessionid);
}
public void sendEntIMEventMessage(String id, String event, Object data) {
List<SocketIOClient> entims = entIMClients.getClients(id);
for (SocketIOClient userClient : entims) {
userClient.sendEvent(event, data);
}
}
public int getEntIMClientsNum(String user) {
return entIMClients.getClients(user) != null ? entIMClients.getClients(user).size() : 0;
}
public void sendCallCenterMessage(String id, String event, Object data) {
List<SocketIOClient> ccClients = callCenterClients.getClients(id);
for (SocketIOClient ccClient : ccClients) {
ccClient.sendEvent(event, data);
}
}
/**
* Callout Event Server Methods.
*/
public void putCalloutEventClient(String id, SocketIOClient client) {
calloutClients.putClient(id, client);
}
public void removeCalloutEventClient(String id, String sessionId) {
calloutClients.removeClient(id, sessionId);
}
public void sendCalloutEventMessage(String id, String event, Object data) {
List<SocketIOClient> _clients = calloutClients.getClients(id);
logger.info("sendCalloutEventMessage get clients size {}", _clients.size());
for (SocketIOClient c : _clients) {
c.sendEvent(event, data);
}
}
/**
* Chatbot Event Server Methods.
*/
public void putChatbotEventClient(String id, SocketIOClient client){
public void putChatbotEventClient(String id, SocketIOClient client) {
chatbotClients.putClient(id, client);
}
@ -127,29 +207,10 @@ public class NettyClients {
chatbotClients.removeClient(id, sessionId);
}
public void sendChatbotEventMessage(String id, String event, Object data){
public void sendChatbotEventMessage(String id, String event, Object data) {
List<SocketIOClient> _clients = chatbotClients.getClients(id);
logger.info("sendChatbotEventMessage get clients size {}", _clients.size());
for(SocketIOClient c: _clients){
c.sendEvent(event, data);
}
}
/**
* Callout Event Server Methods.
*/
public void putCalloutEventClient(String id, SocketIOClient client){
calloutClients.putClient(id, client);
}
public void removeCalloutEventClient(String id, String sessionId) {
calloutClients.removeClient(id, sessionId);
}
public void sendCalloutEventMessage(String id, String event, Object data){
List<SocketIOClient> _clients = calloutClients.getClients(id);
logger.info("sendCalloutEventMessage get clients size {}", _clients.size());
for(SocketIOClient c: _clients){
for (SocketIOClient c : _clients) {
c.sendEvent(event, data);
}
}

398
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/AgentEventHandler.java
View File

@ -16,228 +16,212 @@
*/
package com.chatopera.cc.app.im.handler;
import java.net.InetSocketAddress;
import java.util.Date;
import java.util.List;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.message.AgentServiceMessage;
import com.chatopera.cc.app.im.message.AgentStatusMessage;
import com.chatopera.cc.app.im.message.ChatMessage;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.repository.*;
import com.corundumstudio.socketio.AckRequest;
import com.corundumstudio.socketio.SocketIOClient;
import com.corundumstudio.socketio.SocketIOServer;
import com.corundumstudio.socketio.annotation.OnConnect;
import com.corundumstudio.socketio.annotation.OnDisconnect;
import com.corundumstudio.socketio.annotation.OnEvent;
import com.chatopera.cc.app.persistence.repository.AgentStatusRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserRepository;
import com.chatopera.cc.app.persistence.repository.AgentUserTaskRepository;
import com.chatopera.cc.app.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.app.persistence.repository.WorkSessionRepository;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AgentUserTask;
import com.chatopera.cc.app.model.MessageOutContent;
import com.chatopera.cc.app.model.WorkSession;
public class AgentEventHandler
{
protected SocketIOServer server;
@Autowired
public AgentEventHandler(SocketIOServer server)
{
this.server = server ;
}
@OnConnect
public void onConnect(SocketIOClient client)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
String orgi = client.getHandshakeData().getSingleUrlParam("orgi") ;
String session = client.getHandshakeData().getSingleUrlParam("session") ;
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
if(!StringUtils.isBlank(user) && !StringUtils.isBlank(user)){
client.set("agentno", user);
AgentStatusRepository agentStatusRepository = MainContext.getContext().getBean(AgentStatusRepository.class) ;
List<AgentStatus> agentStatusList = agentStatusRepository.findByAgentnoAndOrgi(user , orgi);
if(agentStatusList.size() > 0){
AgentStatus agentStatus = agentStatusList.get(0) ;
agentStatus.setUpdatetime(new Date());
agentStatusRepository.save(agentStatus);
if(CacheHelper.getAgentStatusCacheBean().getCacheObject(user, orgi)!=null) {
CacheHelper.getAgentStatusCacheBean().put(user, agentStatus , orgi);
}
}
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress() ;
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString()) ;
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class) ;
int count = workSessionRepository.countByAgentAndDatestrAndOrgi(user, MainUtils.simpleDateFormat.format(new Date()), orgi) ;
workSessionRepository.save(MainUtils.createWorkSession(user, MainUtils.getContextID(client.getSessionId().toString()), session, orgi, ip, address.getHostName() , admin , count == 0)) ;
NettyClients.getInstance().putAgentEventClient(user, client);
}
}
//添加@OnDisconnect事件，客户端断开连接时调用，刷新客户端信息
@OnDisconnect
public void onDisconnect(SocketIOClient client)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
String orgi = client.getHandshakeData().getSingleUrlParam("orgi") ;
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
if(!StringUtils.isBlank(user)){
AutomaticServiceDist.deleteAgentStatus(user, orgi, !StringUtils.isBlank(admin) && admin.equals("true"));
NettyClients.getInstance().removeAgentEventClient(user , MainUtils.getContextID(client.getSessionId().toString()));
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class) ;
List<WorkSession> workSessionList = workSessionRepository.findByOrgiAndClientid(orgi, MainUtils.getContextID(client.getSessionId().toString())) ;
if(workSessionList.size() > 0) {
WorkSession workSession = workSessionList.get(0) ;
workSession.setEndtime(new Date());
if(workSession.getBegintime()!=null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getBegintime().getTime()));
}else if(workSession.getCreatetime()!=null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getCreatetime().getTime()));
}
if(workSession.isFirsttime()) {
workSession.setFirsttimes(workSession.getDuration());
}
workSessionRepository.save(workSession) ;
}
}
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "service")
public void onEvent(SocketIOClient client, AckRequest request, AgentServiceMessage data)
{
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "status")
public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data)
{
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import java.net.InetSocketAddress;
import java.util.Date;
import java.util.List;
public class AgentEventHandler {
protected SocketIOServer server;
@Autowired
public AgentEventHandler(SocketIOServer server) {
this.server = server;
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "message")
public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data)
{
String user = client.getHandshakeData().getSingleUrlParam("userid") ;
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(data.getTouser(), data.getOrgi());
MessageOutContent outMessage = new MessageOutContent() ;
outMessage.setMessage(data.getMessage());
if(MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())){
outMessage.setMessageType(MainContext.MediaTypeEnum.COOPERATION.toString());
}else{
outMessage.setMessageType(MainContext.MediaTypeEnum.TEXT.toString());
}
outMessage.setAttachmentid(data.getAttachmentid());
outMessage.setCalltype(MainContext.CallTypeEnum.OUT.toString());
outMessage.setAgentUser(agentUser);
outMessage.setSnsAccount(null);
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(data.getUserid(), data.getOrgi()) ;
if(agentUser == null){
agentUser = MainContext.getContext().getBean(AgentUserRepository.class).findByIdAndOrgi(data.getTouser() , data.getOrgi()) ;
try {
AutomaticServiceDist.serviceFinish(agentUser, data.getOrgi());
} catch (Exception e) {
e.printStackTrace();
}
}
if(agentUser!=null && user!=null && user.equals(agentUser.getAgentno())){
data.setId(MainUtils.getUUID());
data.setContextid(agentUser.getContextid());
data.setAgentserviceid(agentUser.getAgentserviceid());
data.setCreater(agentUser.getAgentno());
if(MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())){
data.setMsgtype(MainContext.MediaTypeEnum.COOPERATION.toString());
}else{
data.setMsgtype(MainContext.MediaTypeEnum.TEXT.toString());
}
data.setCalltype(MainContext.CallTypeEnum.OUT.toString());
if(!StringUtils.isBlank(agentUser.getAgentno())){
data.setTouser(agentUser.getUserid());
}
data.setChannel(agentUser.getChannel());
data.setUsession(agentUser.getUserid());
outMessage.setContextid(agentUser.getContextid());
outMessage.setFromUser(data.getUserid());
outMessage.setToUser(data.getTouser());
outMessage.setChannelMessage(data);
if(agentStatus!=null){
data.setUsername(agentStatus.getUsername());
outMessage.setNickName(agentStatus.getUsername());
}else{
outMessage.setNickName(data.getUsername());
}
outMessage.setCreatetime(data.getCreatetime());
AgentUserTaskRepository agentUserTaskRes = MainContext.getContext().getBean(AgentUserTaskRepository.class) ;
AgentUserTask agentUserTask = agentUserTaskRes.getOne(agentUser.getId()) ;
if(agentUserTask!=null){
if(agentUserTask.getLastgetmessage() != null && agentUserTask.getLastmessage()!=null){
data.setLastagentmsgtime(agentUserTask.getLastgetmessage());
data.setLastmsgtime(agentUserTask.getLastmessage());
data.setAgentreplyinterval((int)((System.currentTimeMillis() - agentUserTask.getLastgetmessage().getTime())/1000)); //坐席上次回复消息的间隔
data.setAgentreplytime((int)((System.currentTimeMillis() - agentUserTask.getLastmessage().getTime())/1000)); //坐席回复消息花费时间
}
agentUserTask.setAgentreplys(agentUserTask.getAgentreplys()+1); //总咨询记录数量
agentUserTask.setAgentreplyinterval(agentUserTask.getAgentreplyinterval() + data.getAgentreplyinterval()); //总时长
if(agentUserTask.getAgentreplys()>0){
agentUserTask.setAvgreplyinterval(agentUserTask.getAgentreplyinterval() / agentUserTask.getAgentreplys());
}
agentUserTask.setLastgetmessage(new Date());
@OnConnect
public void onConnect(SocketIOClient client) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
String session = client.getHandshakeData().getSingleUrlParam("session");
String admin = client.getHandshakeData().getSingleUrlParam("admin");
if (StringUtils.isNotBlank(user) && StringUtils.isNotBlank(user)) {
client.set("agentno", user);
AgentStatusRepository agentStatusRepository = MainContext.getContext().getBean(AgentStatusRepository.class);
List<AgentStatus> agentStatusList = agentStatusRepository.findByAgentnoAndOrgi(user, orgi);
if (agentStatusList.size() > 0) {
AgentStatus agentStatus = agentStatusList.get(0);
agentStatus.setUpdatetime(new Date());
agentStatusRepository.save(agentStatus);
if (CacheHelper.getAgentStatusCacheBean().getCacheObject(user, orgi) != null) {
CacheHelper.getAgentStatusCacheBean().put(user, agentStatus, orgi);
}
}
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress();
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString());
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class);
int count = workSessionRepository.countByAgentAndDatestrAndOrgi(user, MainUtils.simpleDateFormat.format(new Date()), orgi);
workSessionRepository.save(MainUtils.createWorkSession(user, MainUtils.getContextID(client.getSessionId().toString()), session, orgi, ip, address.getHostName(), admin, count == 0));
NettyClients.getInstance().putAgentEventClient(user, client);
}
}
//添加@OnDisconnect事件，客户端断开连接时调用，刷新客户端信息
@OnDisconnect
public void onDisconnect(SocketIOClient client) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
String orgi = client.getHandshakeData().getSingleUrlParam("orgi");
String admin = client.getHandshakeData().getSingleUrlParam("admin");
if (StringUtils.isNotBlank(user)) {
AutomaticServiceDist.deleteAgentStatus(user, orgi, StringUtils.isNotBlank(admin) && admin.equals("true"));
NettyClients.getInstance().removeAgentEventClient(user, MainUtils.getContextID(client.getSessionId().toString()));
WorkSessionRepository workSessionRepository = MainContext.getContext().getBean(WorkSessionRepository.class);
List<WorkSession> workSessionList = workSessionRepository.findByOrgiAndClientid(orgi, MainUtils.getContextID(client.getSessionId().toString()));
if (workSessionList.size() > 0) {
WorkSession workSession = workSessionList.get(0);
workSession.setEndtime(new Date());
if (workSession.getBegintime() != null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getBegintime().getTime()));
} else if (workSession.getCreatetime() != null) {
workSession.setDuration((int) (System.currentTimeMillis() - workSession.getCreatetime().getTime()));
}
if (workSession.isFirsttime()) {
workSession.setFirsttimes(workSession.getDuration());
}
workSessionRepository.save(workSession);
}
}
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "service")
public void onEvent(SocketIOClient client, AckRequest request, AgentServiceMessage data) {
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "status")
public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data) {
}
//消息接收入口，当接收到消息后，查找发送目标客户端，并且向该客户端发送消息，且给自己发送消息
@OnEvent(value = "message")
public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data) {
String user = client.getHandshakeData().getSingleUrlParam("userid");
AgentUser agentUser = (AgentUser) CacheHelper.getAgentUserCacheBean().getCacheObject(data.getTouser(), data.getOrgi());
MessageOutContent outMessage = new MessageOutContent();
outMessage.setMessage(data.getMessage());
if (MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())) {
outMessage.setMessageType(MainContext.MediaTypeEnum.COOPERATION.toString());
} else {
outMessage.setMessageType(MainContext.MediaTypeEnum.TEXT.toString());
}
outMessage.setAttachmentid(data.getAttachmentid());
outMessage.setCalltype(MainContext.CallTypeEnum.OUT.toString());
outMessage.setAgentUser(agentUser);
outMessage.setSnsAccount(null);
AgentStatus agentStatus = (AgentStatus) CacheHelper.getAgentStatusCacheBean().getCacheObject(data.getUserid(), data.getOrgi());
if (agentUser == null) {
agentUser = MainContext.getContext().getBean(AgentUserRepository.class).findByIdAndOrgi(data.getTouser(), data.getOrgi());
try {
AutomaticServiceDist.serviceFinish(agentUser, data.getOrgi());
} catch (Exception e) {
e.printStackTrace();
}
}
if (agentUser != null && user != null && user.equals(agentUser.getAgentno())) {
data.setId(MainUtils.getUUID());
data.setContextid(agentUser.getContextid());
data.setAgentserviceid(agentUser.getAgentserviceid());
data.setCreater(agentUser.getAgentno());
if (MainContext.MediaTypeEnum.COOPERATION.toString().equals(data.getMsgtype())) {
data.setMsgtype(MainContext.MediaTypeEnum.COOPERATION.toString());
} else {
data.setMsgtype(MainContext.MediaTypeEnum.TEXT.toString());
}
data.setCalltype(MainContext.CallTypeEnum.OUT.toString());
if (StringUtils.isNotBlank(agentUser.getAgentno())) {
data.setTouser(agentUser.getUserid());
}
data.setChannel(agentUser.getChannel());
data.setUsession(agentUser.getUserid());
outMessage.setContextid(agentUser.getContextid());
outMessage.setFromUser(data.getUserid());
outMessage.setToUser(data.getTouser());
outMessage.setChannelMessage(data);
if (agentStatus != null) {
data.setUsername(agentStatus.getUsername());
outMessage.setNickName(agentStatus.getUsername());
} else {
outMessage.setNickName(data.getUsername());
}
outMessage.setCreatetime(data.getCreatetime());
AgentUserTaskRepository agentUserTaskRes = MainContext.getContext().getBean(AgentUserTaskRepository.class);
AgentUserTask agentUserTask = agentUserTaskRes.getOne(agentUser.getId());
if (agentUserTask != null) {
if (agentUserTask.getLastgetmessage() != null && agentUserTask.getLastmessage() != null) {
data.setLastagentmsgtime(agentUserTask.getLastgetmessage());
data.setLastmsgtime(agentUserTask.getLastmessage());
data.setAgentreplyinterval((int) ((System.currentTimeMillis() - agentUserTask.getLastgetmessage().getTime()) / 1000)); //坐席上次回复消息的间隔
data.setAgentreplytime((int) ((System.currentTimeMillis() - agentUserTask.getLastmessage().getTime()) / 1000)); //坐席回复消息花费时间
}
agentUserTask.setAgentreplys(agentUserTask.getAgentreplys() + 1); //总咨询记录数量
agentUserTask.setAgentreplyinterval(agentUserTask.getAgentreplyinterval() + data.getAgentreplyinterval()); //总时长
if (agentUserTask.getAgentreplys() > 0) {
agentUserTask.setAvgreplyinterval(agentUserTask.getAgentreplyinterval() / agentUserTask.getAgentreplys());
}
agentUserTask.setLastgetmessage(new Date());
// agentUserTask.setReptime(null);
// agentUserTask.setReptimes("0");
agentUserTaskRes.save(agentUserTask) ;
}
/**
* 保存消息
*/
MainContext.getContext().getBean(ChatMessageRepository.class).save(data) ;
client.sendEvent(MainContext.MessageTypeEnum.MESSAGE.toString(), data);
if(!StringUtils.isBlank(data.getTouser())){
OutMessageRouter router = null ;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel()) ;
if(router!=null){
router.handler(data.getTouser(), MainContext.MessageTypeEnum.MESSAGE.toString(), agentUser.getAppid(), outMessage);
}
}
}else if(user!=null && agentUser!=null && !user.equals(agentUser.getAgentno())){
client.sendEvent(MainContext.MessageTypeEnum.END.toString(), agentUser);
}
}
agentUserTaskRes.save(agentUserTask);
}
/**
* 保存消息
*/
MainContext.getContext().getBean(ChatMessageRepository.class).save(data);
client.sendEvent(MainContext.MessageTypeEnum.MESSAGE.toString(), data);
if (StringUtils.isNotBlank(data.getTouser())) {
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {
router.handler(data.getTouser(), MainContext.MessageTypeEnum.MESSAGE.toString(), agentUser.getAppid(), outMessage);
}
}
} else if (user != null && agentUser != null && !user.equals(agentUser.getAgentno())) {
client.sendEvent(MainContext.MessageTypeEnum.END.toString(), agentUser);
}
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/handler/CalloutEventHandler.java
View File

@ -51,7 +51,7 @@ public class CalloutEventHandler
String admin = client.getHandshakeData().getSingleUrlParam("admin") ;
logger.info("onConnect userid {}, orgi {}.", user, orgi);
if(!StringUtils.isBlank(user) && !StringUtils.isBlank(user)){
if(StringUtils.isNotBlank(user) && StringUtils.isNotBlank(user)){
client.set("agentno", user);
InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress() ;
String ip = MainUtils.getIpAddr(client.getHandshakeData().getHttpHeaders(), address.getHostString()) ;

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/router/MessageRouter.java
View File

@ -58,7 +58,7 @@ public class MessageRouter extends Router {
if (agentService != null && MainContext.AgentUserStatusEnum.INSERVICE.toString().equals(agentService.getStatus())) {
outMessage.setMessage(AutomaticServiceDist.getSuccessMessage(agentService, inMessage.getAgentUser().getChannel(), inMessage.getOrgi()));
// TODO #111 publish to redis
NettyClients.getInstance().sendAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), inMessage.getAgentUser());
NettyClients.getInstance().publishAgentEventMessage(agentService.getAgentno(), MainContext.MessageTypeEnum.NEW.toString(), inMessage.getAgentUser());
} else {
if (agentService.getQueneindex() > 0) { //当前有坐席
outMessage.setMessage(AutomaticServiceDist.getQueneMessage(agentService.getQueneindex(), inMessage.getAgentUser().getChannel(), inMessage.getOrgi()));

2
contact-center/app/src/main/java/com/chatopera/cc/app/im/router/WebIMOutMessageRouter.java
View File

@ -32,7 +32,7 @@ public class WebIMOutMessageRouter implements OutMessageRouter{
@Override
public void handler(String touser, String msgtype, String appid,
MessageOutContent outMessage) {
NettyClients.getInstance().sendIMEventMessage(touser, msgtype, outMessage);
NettyClients.getInstance().publishIMEventMessage(touser, msgtype, outMessage);
}
}

10
contact-center/app/src/main/java/com/chatopera/cc/app/im/util/HumanUtils.java
View File

@ -137,14 +137,14 @@ public class HumanUtils {
}
}
if (StringUtils.isNotBlank(data.getUserid()) && MainContext.MessageTypeEnum.MESSAGE.toString().equals(data.getType())) {
NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
if (statusMessage != null) {
NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.STATUS.toString(), statusMessage);
NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.STATUS.toString(), statusMessage);
}
}
if (agentUser != null && StringUtils.isNotBlank(agentUser.getAgentno())) {
//将消息发送给 坐席
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
// TODO 将消息发送给 坐席
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
}
}
@ -176,7 +176,7 @@ public class HumanUtils {
// outMessage.setCreatetime(data.getCreatetime());
//
// if (!StringUtils.isBlank(data.getUserid()) && MainContext.MessageTypeEnum.MESSAGE.toString().equals(data.getType())) {
// NettyClients.getInstance().sendIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
// NettyClients.getInstance().publishIMEventMessage(data.getUserid(), MainContext.MessageTypeEnum.MESSAGE.toString(), outMessage);
// }
// }

29
contact-center/app/src/main/java/com/chatopera/cc/app/im/util/IMServiceUtils.java
View File

@ -8,6 +8,9 @@ import org.apache.commons.lang.StringUtils;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import java.io.*;
import java.util.Base64;
public class IMServiceUtils {
private final static Logger logger = LoggerFactory.getLogger(IMServiceUtils.class);
@ -36,4 +39,30 @@ public class IMServiceUtils {
service.save(agentUser);
CacheHelper.getAgentUserCacheBean().put(agentUser.getUserid(), agentUser, orgi);
}
/**
* Write the object to a Base64 string.
*/
public static String serialize(Serializable o) throws IOException {
ByteArrayOutputStream baos = new ByteArrayOutputStream();
ObjectOutputStream oos = new ObjectOutputStream(baos);
oos.writeObject(o);
oos.close();
return Base64.getEncoder().encodeToString(baos.toByteArray());
}
/**
* Read the object from Base64 string.
*/
public static Object deserialize(String s) throws IOException,
ClassNotFoundException {
byte[] data = Base64.getDecoder().decode(s);
ObjectInputStream ois = new ObjectInputStream(
new ByteArrayInputStream(data));
Object o = ois.readObject();
ois.close();
return o;
}
}

315
contact-center/app/src/main/java/com/chatopera/cc/app/model/MessageInContent.java
View File

@ -20,143 +20,180 @@ package com.chatopera.cc.app.model;
import com.chatopera.cc.app.basic.MainContext;
public class MessageInContent implements MessageDataBean{
public String id ;
private String nickName;
private String orgi ;
private String message ;
private String filename ;
private int filesize ;
private String messageType;
private String fromUser;
private String calltype = MainContext.CallTypeEnum.IN.toString() ;
private String toUser;
private SNSAccount snsAccount ;
private AgentUser agentUser ;
private Object channelMessage ;
private String agentserviceid ;
private String attachmentid ;
private boolean noagent ;
private Object user ;
private String contextid ;
private String createtime ;
public String getId() {
return id;
}
public void setId(String id) {
this.id = id;
}
public String getNickName() {
return nickName;
}
public void setNickName(String nickName) {
this.nickName = nickName;
}
public String getOrgi() {
return orgi;
}
public void setOrgi(String orgi) {
this.orgi = orgi;
}
public String getMessage() {
return message;
}
public void setMessage(String message) {
this.message = message;
}
public String getMessageType() {
return messageType;
}
public void setMessageType(String messageType) {
this.messageType = messageType;
}
public String getFromUser() {
return fromUser;
}
public void setFromUser(String fromUser) {
this.fromUser = fromUser;
}
public String getToUser() {
return toUser;
}
public void setToUser(String toUser) {
this.toUser = toUser;
}
public SNSAccount getSnsAccount() {
return snsAccount;
}
public void setSnsAccount(SNSAccount snsAccount) {
this.snsAccount = snsAccount;
}
public AgentUser getAgentUser() {
return agentUser;
}
public void setAgentUser(AgentUser agentUser) {
this.agentUser = agentUser;
}
public Object getChannelMessage() {
return channelMessage;
}
public void setChannelMessage(Object channelMessage) {
this.channelMessage = channelMessage;
}
public Object getUser() {
return user;
}
public void setUser(Object user) {
this.user = user;
}
public String getContextid() {
return contextid;
}
public void setContextid(String contextid) {
this.contextid = contextid;
}
public String getCalltype() {
return calltype;
}
public void setCalltype(String calltype) {
this.calltype = calltype;
}
public String getCreatetime() {
return createtime;
}
public void setCreatetime(String createtime) {
this.createtime = createtime;
}
public String getFilename() {
return filename;
}
public void setFilename(String filename) {
this.filename = filename;
}
public int getFilesize() {
return filesize;
}
public void setFilesize(int filesize) {
this.filesize = filesize;
}
public String getAgentserviceid() {
return agentserviceid;
}
public void setAgentserviceid(String agentserviceid) {
this.agentserviceid = agentserviceid;
}
public String getAttachmentid() {
return attachmentid;
}
public void setAttachmentid(String attachmentid) {
this.attachmentid = attachmentid;
}
public boolean isNoagent() {
return noagent;
}
public void setNoagent(boolean noagent) {
this.noagent = noagent;
}
public class MessageInContent implements MessageDataBean, java.io.Serializable {
public String id;
private String nickName;
private String orgi;
private String message;
private String filename;
private int filesize;
private String messageType;
private String fromUser;
private String calltype = MainContext.CallTypeEnum.IN.toString();
private String toUser;
private SNSAccount snsAccount;
private AgentUser agentUser;
private Object channelMessage;
private String agentserviceid;
private String attachmentid;
private boolean noagent;
private Object user;
private String contextid;
private String createtime;
public String getId() {
return id;
}
public void setId(String id) {
this.id = id;
}
public String getNickName() {
return nickName;
}
public void setNickName(String nickName) {
this.nickName = nickName;
}
public String getOrgi() {
return orgi;
}
public void setOrgi(String orgi) {
this.orgi = orgi;
}
public String getMessage() {
return message;
}
public void setMessage(String message) {
this.message = message;
}
public String getMessageType() {
return messageType;
}
public void setMessageType(String messageType) {
this.messageType = messageType;
}
public String getFromUser() {
return fromUser;
}
public void setFromUser(String fromUser) {
this.fromUser = fromUser;
}
public String getToUser() {
return toUser;
}
public void setToUser(String toUser) {
this.toUser = toUser;
}
public SNSAccount getSnsAccount() {
return snsAccount;
}
public void setSnsAccount(SNSAccount snsAccount) {
this.snsAccount = snsAccount;
}
public AgentUser getAgentUser() {
return agentUser;
}
public void setAgentUser(AgentUser agentUser) {
this.agentUser = agentUser;
}
public Object getChannelMessage() {
return channelMessage;
}
public void setChannelMessage(Object channelMessage) {
this.channelMessage = channelMessage;
}
public Object getUser() {
return user;
}
public void setUser(Object user) {
this.user = user;
}
public String getContextid() {
return contextid;
}
public void setContextid(String contextid) {
this.contextid = contextid;
}
public String getCalltype() {
return calltype;
}
public void setCalltype(String calltype) {
this.calltype = calltype;
}
public String getCreatetime() {
return createtime;
}
public void setCreatetime(String createtime) {
this.createtime = createtime;
}
public String getFilename() {
return filename;
}
public void setFilename(String filename) {
this.filename = filename;
}
public int getFilesize() {
return filesize;
}
public void setFilesize(int filesize) {
this.filesize = filesize;
}
public String getAgentserviceid() {
return agentserviceid;
}
public void setAgentserviceid(String agentserviceid) {
this.agentserviceid = agentserviceid;
}
public String getAttachmentid() {
return attachmentid;
}
public void setAttachmentid(String attachmentid) {
this.attachmentid = attachmentid;
}
public boolean isNoagent() {
return noagent;
}
public void setNoagent(boolean noagent) {
this.noagent = noagent;
}
}

2
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/CallOutWireTask.java
View File

@ -55,8 +55,6 @@ import java.util.List;
@Component
public class CallOutWireTask implements MessageListener {
private static final Logger logger = LoggerFactory.getLogger(CallOutWireTask.class);
private static final RedisSerializer<String> redisStringSerializer = new StringRedisSerializer();
@Autowired
private CallOutDialplanRepository callOutDialplanRes;

104
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMAgentDispatcher.java Normal file
View File

@ -0,0 +1,104 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.schedule;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.util.Constants;
import com.google.gson.JsonObject;
import com.google.gson.JsonParser;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.data.redis.connection.Message;
import org.springframework.data.redis.connection.MessageListener;
import org.springframework.data.redis.core.HashOperations;
import org.springframework.data.redis.core.ListOperations;
import org.springframework.data.redis.core.StringRedisTemplate;
import org.springframework.data.redis.listener.ChannelTopic;
import org.springframework.stereotype.Component;
import javax.annotation.PostConstruct;
import java.io.*;
import java.util.Base64;
/**
* 坐席消息分发
*/
@Component
public class WebIMAgentDispatcher implements MessageListener {
private final static Logger logger = LoggerFactory.getLogger(WebIMAgentDispatcher.class);
private ListOperations<String, String> redisListOps;
private HashOperations<String, String, String> redisHashOps;
@Value("${spring.redis.host}")
private String redisHost;
@Value("${spring.redis.port}")
private String redisPort;
@Value("${spring.redis.database}")
private String redisDB;
@Value("${application.node.id}")
private String appNodeId;
/**
* 使用StringRedisTemplate而不是RedisTemplate解决序列化问题
* https://stackoverflow.com/questions/13215024/weird-redis-key-with-spring-data-jedis
*/
@Autowired
private StringRedisTemplate redis;
@PostConstruct
private void init() {
redisListOps = redis.opsForList();
redisHashOps = redis.opsForHash();
}
/**
* Publish Message into Channel with redis PubSub
*
* @param j
*/
public void publish(JsonObject j) {
ChannelTopic ct = new ChannelTopic(String.format(Constants.INSTANT_MESSTRING_WEBIM_AGENT_PATTERN, appNodeId));
j.addProperty("node", appNodeId);
redis.convertAndSend(ct.getTopic(), j.toString());
}
@Override
public void onMessage(Message message, byte[] bytes) {
logger.debug("[instant messaging] onMessage {}", message);
String payload = new String(message.getBody());
JsonParser parser = new JsonParser();
JsonObject j = parser.parse(payload).getAsJsonObject();
logger.debug("[instant messaging] message body {}", j.toString());
try {
NettyClients.getInstance().sendAgentEventMessage(j.get("id").getAsString(),
j.get("event").getAsString(),
IMServiceUtils.deserialize(j.get("data").getAsString()));
} catch (Exception e) {
logger.error("onMessage", e);
}
}
}

102
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMOnlineUserDispatcher.java Normal file
View File

@ -0,0 +1,102 @@
/*
* Copyright (C) 2018 Chatopera Inc, <https://www.chatopera.com>
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package com.chatopera.cc.app.schedule;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.util.IMServiceUtils;
import com.chatopera.cc.util.Constants;
import com.google.gson.JsonObject;
import com.google.gson.JsonParser;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.data.redis.connection.Message;
import org.springframework.data.redis.connection.MessageListener;
import org.springframework.data.redis.core.HashOperations;
import org.springframework.data.redis.core.ListOperations;
import org.springframework.data.redis.core.StringRedisTemplate;
import org.springframework.data.redis.listener.ChannelTopic;
import org.springframework.stereotype.Component;
import javax.annotation.PostConstruct;
import java.io.*;
import java.util.Base64;
/**
* 访客消息分发
*/
@Component
public class WebIMOnlineUserDispatcher implements MessageListener {
private final static Logger logger = LoggerFactory.getLogger(WebIMOnlineUserDispatcher.class);
private ListOperations<String, String> redisListOps;
private HashOperations<String, String, String> redisHashOps;
@Value("${spring.redis.host}")
private String redisHost;
@Value("${spring.redis.port}")
private String redisPort;
@Value("${spring.redis.database}")
private String redisDB;
@Value("${application.node.id}")
private String appNodeId;
/**
* 使用StringRedisTemplate而不是RedisTemplate解决序列化问题
* https://stackoverflow.com/questions/13215024/weird-redis-key-with-spring-data-jedis
*/
@Autowired
private StringRedisTemplate redis;
@PostConstruct
private void init() {
redisListOps = redis.opsForList();
redisHashOps = redis.opsForHash();
}
/**
* Publish Message into Channel with redis PubSub
*
* @param j
*/
public void publish(JsonObject j) {
ChannelTopic ct = new ChannelTopic(String.format(Constants.INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN, appNodeId));
j.addProperty("node", appNodeId);
redis.convertAndSend(ct.getTopic(), j.toString());
}
@Override
public void onMessage(Message message, byte[] bytes) {
logger.debug("[instant messaging] onMessage {}", message);
String payload = new String(message.getBody());
JsonParser parser = new JsonParser();
JsonObject j = parser.parse(payload).getAsJsonObject();
logger.debug("[instant messaging] message body {}", j.toString());
try {
NettyClients.getInstance().sendIMEventMessage(j.get("id").getAsString(),
j.get("event").getAsString(),
IMServiceUtils.deserialize(j.get("data").getAsString()));
} catch (Exception e) {
logger.error("onMessage", e);
}
}
}

51
contact-center/app/src/main/java/com/chatopera/cc/app/schedule/WebIMTask.java
View File

@ -15,25 +15,19 @@
*/
package com.chatopera.cc.app.schedule;
import java.util.ArrayList;
import java.util.Collection;
import java.util.Date;
import java.util.List;
import com.chatopera.cc.app.algorithm.AutomaticServiceDist;
import com.chatopera.cc.app.basic.MainContext;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.basic.MainUtils;
import com.chatopera.cc.exchange.DataExchangeInterface;
import com.chatopera.cc.util.freeswitch.model.CallCenterAgent;
import com.chatopera.cc.app.cache.CacheHelper;
import com.chatopera.cc.app.persistence.impl.CallOutQuene;
import com.chatopera.cc.app.persistence.repository.AgentUserTaskRepository;
import com.chatopera.cc.app.persistence.repository.JobDetailRepository;
import com.chatopera.cc.app.persistence.repository.OnlineUserRepository;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.im.client.NettyClients;
import com.chatopera.cc.app.im.message.ChatMessage;
import com.chatopera.cc.app.im.router.OutMessageRouter;
import com.chatopera.cc.app.model.*;
import com.chatopera.cc.app.persistence.impl.CallOutQuene;
import com.chatopera.cc.app.persistence.repository.*;
import com.chatopera.cc.exchange.DataExchangeInterface;
import com.chatopera.cc.util.OnlineUserUtils;
import com.chatopera.cc.util.freeswitch.model.CallCenterAgent;
import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.context.annotation.Configuration;
@ -43,18 +37,10 @@ import org.springframework.data.domain.PageRequest;
import org.springframework.scheduling.annotation.EnableScheduling;
import org.springframework.scheduling.annotation.Scheduled;
import com.chatopera.cc.app.persistence.repository.ChatMessageRepository;
import com.chatopera.cc.app.persistence.repository.ConsultInviteRepository;
import com.chatopera.cc.app.model.AgentStatus;
import com.chatopera.cc.app.model.AgentUser;
import com.chatopera.cc.app.model.AgentUserTask;
import com.chatopera.cc.app.model.AiConfig;
import com.chatopera.cc.app.model.AiUser;
import com.chatopera.cc.app.model.CousultInvite;
import com.chatopera.cc.app.model.JobDetail;
import com.chatopera.cc.app.model.MessageOutContent;
import com.chatopera.cc.app.model.OnlineUser;
import com.chatopera.cc.app.model.SessionConfig;
import java.util.ArrayList;
import java.util.Collection;
import java.util.Date;
import java.util.List;
@Configuration
@EnableScheduling
@ -72,7 +58,7 @@ public class WebIMTask {
@Autowired
private TaskExecutor webimTaskExecutor;
@Scheduled(fixedDelay = 5000) // 每5秒执行一次
@Scheduled(fixedDelay = 5000) // 处理超时消息，每5秒执行一次
public void task() {
List<SessionConfig> sessionConfigList = AutomaticServiceDist.initSessionConfigList();
if (sessionConfigList != null && sessionConfigList.size() > 0 && MainContext.getContext() != null) {
@ -255,7 +241,7 @@ public class WebIMTask {
private void processMessage(SessionConfig sessionConfig, String message, String servicename, AgentUser agentUser, AgentStatus agentStatus, AgentUserTask task) {
MessageOutContent outMessage = new MessageOutContent();
if (!StringUtils.isBlank(message)) {
if (StringUtils.isNotBlank(message)) {
outMessage.setMessage(message);
outMessage.setMessageType(MainContext.MediaTypeEnum.TEXT.toString());
outMessage.setCalltype(MainContext.CallTypeEnum.OUT.toString());
@ -279,7 +265,7 @@ public class WebIMTask {
data.setAgentserviceid(agentUser.getAgentserviceid());
data.setCalltype(MainContext.CallTypeEnum.OUT.toString());
if (!StringUtils.isBlank(agentUser.getAgentno())) {
if (StringUtils.isNotBlank(agentUser.getAgentno())) {
data.setTouser(agentUser.getUserid());
}
data.setChannel(agentUser.getChannel());
@ -304,11 +290,12 @@ public class WebIMTask {
*/
MainContext.getContext().getBean(ChatMessageRepository.class).save(data);
if (agentUser != null && !StringUtils.isBlank(agentUser.getAgentno())) { //同时发送消息给双方
NettyClients.getInstance().sendAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
// 同时发送消息给双方
if (agentUser != null && StringUtils.isNotBlank(agentUser.getAgentno())) {
NettyClients.getInstance().publishAgentEventMessage(agentUser.getAgentno(), MainContext.MessageTypeEnum.MESSAGE.toString(), data);
}
if (!StringUtils.isBlank(data.getTouser())) {
if (StringUtils.isNotBlank(data.getTouser())) {
OutMessageRouter router = null;
router = (OutMessageRouter) MainContext.getContext().getBean(agentUser.getChannel());
if (router != null) {

12
contact-center/app/src/main/java/com/chatopera/cc/util/Constants.java
View File

@ -16,6 +16,7 @@
package com.chatopera.cc.util;
import com.chatopera.cc.app.basic.MainContext;
import org.apache.commons.lang.StringUtils;
import java.text.DecimalFormat;
import java.text.SimpleDateFormat;
@ -46,6 +47,17 @@ public class Constants {
public final static SimpleDateFormat DISPLAY_DATE_FORMATTER = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
public final static DecimalFormat DURATION_MINS_FORMATTER = new DecimalFormat("0.00");
/**
* Instant Messaging Events
*/
public final static String INSTANT_MESSTRING_WEBIM_AGENT_PATTERN = "im:webim:agent:%s:events";
public final static String INSTANT_MESSAGING_WEBIM_AGENT_CHANNEL = String.format(INSTANT_MESSTRING_WEBIM_AGENT_PATTERN, "*");
public final static String INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN = "im:webim:onlineuser:%s:events";
public final static String INSTANT_MESSAGING_WEBIM_ONLINE_USER_CHANNEL = String.format(INSTANT_MESSTRING_WEBIM_ONLINE_USER_PATTERN, "*");
/**
* FreeSwitch Communication
*/

4
contact-center/app/src/main/resources/application.properties
View File

@ -18,6 +18,8 @@
# 证书相关信息
license.client.id=cskefu
application.version=3.9.0
# 在集群状态下，每个Node都有自己唯一的ID
application.node.id=localhost
# security
management.security.enabled=false
@ -131,7 +133,7 @@ spring.redis.port=6379
# Redis服务器连接密码（默认为空）
spring.redis.password=
# 连接池最大连接数（使用负值表示没有限制）
spring.redis.pool.max-active=20
spring.redis.pool.max-active=-1
# 连接池最大阻塞等待时间（使用负值表示没有限制）
spring.redis.pool.max-wait=-1
# 连接池中的最大空闲连接