diff --git a/contact-center/app/src/main/resources/static/im/css/ukefu.css b/contact-center/app/src/main/resources/static/im/css/ukefu.css
index bcc33433..94b1a272 100644
--- a/contact-center/app/src/main/resources/static/im/css/ukefu.css
+++ b/contact-center/app/src/main/resources/static/im/css/ukefu.css
@@ -1,177 +1,217 @@
-*{
-	margin: 0;
-	padding: 0;
+* {
+    margin: 0;
+    padding: 0;
 }
-body{
-	overflow: hidden;
-	border:none;
+
+body {
+    overflow: hidden;
+    border: none;
 }
-img{
-	border:none;
+
+img {
+    border: none;
 }
-html,body,.large{
-	height: 100%;
-	font-family: 'Microsoft Yahei', 'Tahoma, Arial';
-	font-size: 14px;
-	font-weight: 200;
+
+html, body, .large {
+    height: 100%;
+    font-family: 'Microsoft Yahei', 'Tahoma, Arial';
+    font-size: 14px;
+    font-weight: 200;
 }
-input, textarea, select, button{
-	font-family: 'Microsoft Yahei', 'Tahoma, Arial';
+
+input, textarea, select, button {
+    font-family: 'Microsoft Yahei', 'Tahoma, Arial';
 }
-p{margin: 0 0 10px;}
-ul,li{
-	list-style: none;
+
+p {
+    margin: 0 0 10px;
 }
-input,textarea{
-	padding:4px 6px;
-	color: #555;
-	vertical-align: middle;
-	/*width: 206px;*/
+
+ul, li {
+    list-style: none;
+}
+
+input, textarea {
+    padding: 4px 6px;
+    color: #555;
+    vertical-align: middle;
+    /*width: 206px;*/
 }
 
 /*万能清浮动*/
-.clearfix:before,.clearfix:after{
-	display:block;
-	content:"";
+.clearfix:before, .clearfix:after {
+    display: block;
+    content: "";
 }
-.clearfix:after{
-	clear:both;
+
+.clearfix:after {
+    clear: both;
 }
-.clearfix{zoom:1;}
+
+.clearfix {
+    zoom: 1;
+}
+
 /*header*/
-#header{
-	width: 100%;
-	height: 50px;
-	position: absolute;
+#header {
+    width: 100%;
+    height: 50px;
+    position: absolute;
     z-index: 100000;
-    top:0px;
+    top: 0px;
 }
-#header img{
-	border: 0;
+
+#header img {
+    border: 0;
 }
-#header .logo{
-	height: 50px;
-	display: inline-block;
-	float: left;
+
+#header .logo {
+    height: 50px;
+    display: inline-block;
+    float: left;
 }
-#header .logo img{
-	height: 50px;
+
+#header .logo img {
+    height: 50px;
 }
-#header .toggle-color{
-	float: left;
-	margin-left: 50%;
-	position: relative;
-	left:-25%;
-	padding-top: 12px;
+
+#header .toggle-color {
+    float: left;
+    margin-left: 50%;
+    position: relative;
+    left: -25%;
+    padding-top: 12px;
 }
-#header .toggle-color a{
-	width: 15px;
-	height: 15px;
-	background-color: #fff;
-	display: inline-block;
-	border:1px solid #fff;
-	border-radius: 5px;
+
+#header .toggle-color a {
+    width: 15px;
+    height: 15px;
+    background-color: #fff;
+    display: inline-block;
+    border: 1px solid #fff;
+    border-radius: 5px;
 }
-#header .toggle-color #skin1{
-	border-color: #377FED;
+
+#header .toggle-color #skin1 {
+    border-color: #377FED;
 }
-#header .toggle-color #skin2{
-	border-color: #67CAFF;
+
+#header .toggle-color #skin2 {
+    border-color: #67CAFF;
 }
-#header .toggle-color #skin3{
-	border-color: #8E8E8E;
+
+#header .toggle-color #skin3 {
+    border-color: #8E8E8E;
 }
-#header .toggle-color #skin4{
-	border-color: #32c24d;
+
+#header .toggle-color #skin4 {
+    border-color: #32c24d;
 }
-#header .toggle-color #skin5{
-	border-color: #E45DB3;
+
+#header .toggle-color #skin5 {
+    border-color: #E45DB3;
 }
-#header .toggle-color #skin6{
-	border-color: #FF626F;
+
+#header .toggle-color #skin6 {
+    border-color: #FF626F;
 }
-#header .head-rig{
-	float: right;
-	height: 50px;
+
+#header .head-rig {
+    float: right;
+    height: 50px;
 }
-#header .head-rig li{
-	float:left;
-	width: 103px;
-    height:28px;
-    border:1px solid #c9c9c9;
+
+#header .head-rig li {
+    float: left;
+    width: 103px;
+    height: 28px;
+    border: 1px solid #c9c9c9;
     margin-top: 10px;
     border-radius: 5px;
     margin-right: 10px;
 }
+
 /*#header .head-rig li:hover{
 	background-color:#458604;
 }*/
-#header .head-rig li a{
-	display: block;
-	color: #fff;
-	font-size: 15px;
-	font-weight: bold;
-	line-height:28px;
-	text-align: center;
-	text-decoration: none;
+#header .head-rig li a {
+    display: block;
+    color: #fff;
+    font-size: 15px;
+    font-weight: bold;
+    line-height: 28px;
+    text-align: center;
+    text-decoration: none;
 }
+
 /*containter*/
-#containter{
-	width: 100%;
-	height: 100%;
-	position: relative;
-	overflow: hidden;
+#containter {
+    width: 100%;
+    height: 100%;
+    position: relative;
+    overflow: hidden;
 }
-.content{
-	height: 100%;
+
+.content {
+    height: 100%;
 }
-.content-left{
-	height: 100%;
-	margin-right: 280px;
+
+.content-left {
+    height: 100%;
+    margin-right: 280px;
 }
-.content-left form{
-	height: 40%;
+
+.content-left form {
+    height: 40%;
 }
-.content-rig{
-	width: 280px;
-	height: 100%;
-	border-left:1px solid #c9c9c9;
-	background-color: #fff;
-	position: absolute;
-	right: 0;
-	top:0;
+
+.content-rig {
+    width: 280px;
+    height: 100%;
+    border-left: 1px solid #c9c9c9;
+    background-color: #fff;
+    position: absolute;
+    right: 0;
+    top: 0;
 }
-.content-head{
-	height: 30px;
-	background-color: #EDF0F2;
-	border-bottom: 1px solid #c9c9c9;
+
+.content-head {
+    height: 30px;
+    background-color: #EDF0F2;
+    border-bottom: 1px solid #c9c9c9;
 }
-.content-head p{
-	font-size: 14px;
-	line-height: 30px;
-	color:#555;
-	font-weight:500;
-	margin-left: 10px;
+
+.content-head p {
+    font-size: 14px;
+    line-height: 30px;
+    color: #555;
+    font-weight: 500;
+    margin-left: 10px;
 }
-#queneindex{
-	margin-left: 0;
+
+#queneindex {
+    margin-left: 0;
 }
-.content-list{
-	margin-top: 0px;
-	margin-bottom: 20px;
-	padding-bottom: 20px;
+
+.content-list {
+    margin-top: 0px;
+    margin-bottom: 20px;
+    padding-bottom: 20px;
 }
-.content-list li p{
-	margin-top: 10px;
-	margin-left: 5px;
+
+.content-list li p {
+    margin-top: 10px;
+    margin-left: 5px;
 }
-.content-pic{
-	border-top: 1px solid #b8b8b8;
-	position: absolute;
+
+.content-pic {
+    border-top: 1px solid #b8b8b8;
+    position: absolute;
     bottom: 0px;
 }
-#connect-message{
-	display: inline-block;
+
+#connect-message {
+    display: inline-block;
     background: #CCCCCC;
     color: #fff;
     padding: 3px 6px;
@@ -181,43 +221,51 @@ input,textarea{
     -webkit-border-radius: 3px;
     border-radius: 3px;
 }
-.session-message{
-	display: inline-block;
-	background-color: #CCCCCC !important;
-	color: #fff;
-	padding: 3px 6px !important;
-	font-size: 15px;
-	text-align: center !important;;
-	-moz-border-radius: 3px;
-	-webkit-border-radius: 3px;
-	border-radius: 3px;
-}
-.clearfix{
-	
-}
-#in{
-	float: left;
-}
-#out{
-	float: right;
-}
-#agentno{
-	margin-left: 0;
+
+.session-message {
+    display: inline-block;
+    background-color: #CCCCCC !important;
+    color: #fff;
+    padding: 3px 6px !important;
+    font-size: 15px;
+    text-align: center !important;;
+    -moz-border-radius: 3px;
+    -webkit-border-radius: 3px;
+    border-radius: 3px;
 }
 
-.message{
-	padding:10px;
-	background-color: #EAEAEA;
+.clearfix {
+
+}
+
+#in {
+    float: left;
+}
+
+#out {
+    float: right;
+}
+
+#agentno {
+    margin-left: 0;
+}
+
+.message {
+    padding: 10px;
+    background-color: #EAEAEA;
     border-radius: 4px;
-	margin-top:10px;
+    margin-top: 10px;
 }
-.chat-block{
-	padding:10px;
-	margin-top:10px;
+
+.chat-block {
+    padding: 10px;
+    margin-top: 10px;
 }
-.welcome{
-			
+
+.welcome {
+
 }
+
 .welcome-message {
     margin: 12px;
     padding: 8px;
@@ -225,105 +273,124 @@ input,textarea{
     border-radius: 5px;
     background-color: #fff;
 }
-.connect-message{
-	text-align:center;
-	background-color:#FFFFFF;
-}
-.chat-above{
-	margin-top:51px;
-	padding: 0px 5px;
-	height: 60%;
-	overflow: auto;
-}
-.chat-above div.chat-content{
-	margin-top:8px;
-	margin-bottom: 5px;
-	font-size: 15px;
-	float: left;
+
+.connect-message {
+    text-align: center;
+    background-color: #FFFFFF;
 }
 
-.opt{
-	float: right;
+.chat-above {
+    margin-top: 51px;
+    padding: 0px 5px;
+    height: 60%;
+    overflow: auto;
 }
-.opt li{
-	float: left;
-	padding: 5px;
-	margin-right: 10px;
+
+.chat-above div.chat-content {
+    margin-top: 8px;
+    margin-bottom: 5px;
+    font-size: 15px;
+    float: left;
 }
-.opt li a{
-	display: block;
-	color:#fff;
-	text-decoration: none;
+
+.opt {
+    float: right;
 }
-.opt li a img{
-	border:none;
+
+.opt li {
+    float: left;
+    padding: 5px;
+    margin-right: 10px;
 }
-.chat-title p{
-	font-size: 12px;
+
+.opt li a {
+    display: block;
+    color: #fff;
+    text-decoration: none;
 }
-.chat-title{
-	margin-bottom: 10px;
+
+.opt li a img {
+    border: none;
 }
-.chat-left{
-	display: inline-block;
-	float: left;
+
+.chat-title p {
+    font-size: 12px;
 }
-.chat-right{
-	display: inline-block;
-	float: right;
+
+.chat-title {
+    margin-bottom: 10px;
 }
-.chat-left .user-img{
-	float: left;
-	margin-top: 6px;
+
+.chat-left {
+    display: inline-block;
+    float: left;
+}
+
+.chat-right {
+    display: inline-block;
+    float: right;
+}
+
+.chat-left .user-img {
+    float: left;
+    margin-top: 6px;
     border-radius: 50%;
-    height:45px;
-    width:45px;
+    height: 45px;
+    width: 45px;
 }
-.chat-left .chat-message{
-	display:block;
-	margin-left:60px;
+
+.chat-left .chat-message {
+    display: block;
+    margin-left: 60px;
     text-align: left;
 }
-.chat-left .chat-message .user{
-	color:#4665d4;
+
+.chat-left .chat-message .user {
+    color: #4665d4;
     font-weight: 400;
 }
-.chat-left .chat-message .time{
-	color:#aaaaaa;
-	margin-left:5px;
+
+.chat-left .chat-message .time {
+    color: #aaaaaa;
+    margin-left: 5px;
 }
 
-.chat-right .user-img{
-	float:right;
-	margin-top: 6px;
+.chat-right .user-img {
+    float: right;
+    margin-top: 6px;
     border-radius: 50%;
-    height:45px;
-    width:45px;
+    height: 45px;
+    width: 45px;
 }
-.chat-right .chat-message{
-	display:block;
-	margin-right:60px;
+
+.chat-right .chat-message {
+    display: block;
+    margin-right: 60px;
     text-align: right;
 }
-.chat-right .chat-message .user{
-	color:#4665d4;
+
+.chat-right .chat-message .user {
+    color: #4665d4;
     font-weight: 400;
 }
-.chat-right .chat-message .time{
-	color:#aaaaaa;
-	margin-right:5px;
+
+.chat-right .chat-message .time {
+    color: #aaaaaa;
+    margin-right: 5px;
 }
 
-.chatting-left{
-	display:block;
-	margin-left: 60px;
-	position: relative;
+.chatting-left {
+    display: block;
+    margin-left: 60px;
+    position: relative;
 }
-.chatting-right{
-	display:block;
-	margin-right: 60px;
-	position: relative;
+
+.chatting-right {
+    display: block;
+    margin-right: 60px;
+    position: relative;
 }
+
 .chatting-left .arrow {
     position: absolute;
     height: 0;
@@ -333,8 +400,9 @@ input,textarea{
     left: 16px;
     border-color: #ffffff #ffffff #dddddd;
 }
-.chatting-right .arrow{
-	position: absolute;
+
+.chatting-right .arrow {
+    position: absolute;
     height: 0;
     font-size: 0;
     border: 6px solid #eef0f0;
@@ -342,6 +410,7 @@ input,textarea{
     right: 16px;
     border-color: #ffffff #ffffff #c7dcfa;
 }
+
 .chatting-left div.chat-content {
     font-size: 14px;
     border-radius: 3px;
@@ -353,137 +422,156 @@ input,textarea{
     border: 1px solid #DDDDDD;
     float: left;
     min-width: 25px;
-    line-height:25px;
+    line-height: 25px;
     word-break: break-all;
 }
-.chatting-left div.chat-content *:not(img){
-	background-color: #EDEDED !important;
+
+.chatting-left div.chat-content *:not(img) {
+    background-color: #EDEDED !important;
 }
-.chatting-right div.chat-content *:not(img){
-	background-color: #c7dcfa !important;
+
+.chatting-right div.chat-content *:not(img) {
+    background-color: #c7dcfa !important;
 }
-.chatting-left div.chat-content img{
-	max-width:100%;
+
+.chatting-left div.chat-content img {
+    max-width: 100%;
 }
-.chatting-right div.chat-content img{
-	max-width:100%;
+
+.chatting-right div.chat-content img {
+    max-width: 100%;
 }
-.chatting-left div.chat-content a{
-    color:#4665d4;
+
+.chatting-left div.chat-content a {
+    color: #4665d4;
     text-decoration: none;
 }
 
-.chatting-right div.chat-content{
-	font-size: 13px;
-	border-radius: 3px;
-	padding:4px;
-	margin-bottom: 0;
-	padding-right: 5px;
-	padding-left:5px;
-	border: 1px solid #b2e5f9;
+.chatting-right div.chat-content {
+    font-size: 13px;
+    border-radius: 3px;
+    padding: 4px;
+    margin-bottom: 0;
+    padding-right: 5px;
+    padding-left: 5px;
+    border: 1px solid #b2e5f9;
     float: right;
     min-width: 45px;
-    word-break:break-all;
-    line-height:25px;
+    word-break: break-all;
+    line-height: 25px;
 }
-.chatting-right div.chat-content a{
-    color:#4665d4;
+
+.chatting-right div.chat-content a {
+    color: #4665d4;
     text-decoration: underline;
 }
 
-.chatting-left div.chat-content span{
-	color: #000000;
-	font-size: 14px;
-}
-.chat-bottom{
-	/*height: 40%;*/
-	position: absolute;
-	background-color: #edf0f2;
-	bottom: 0;
-    right:280px;
-    left: 0;
-}
-.chat-bottom .ke-edit{
-	height: 100px !important;
-}
-.mobile-chat-bottom{
-	/*height: 40%;*/
-	position: absolute;
-	background-color: #edf0f2;
-	border-top:1px solid #CCCCCC;
-	bottom: 0;
-    right:0px;
-    left: 0;
-    width:100%;
-    height:55px;
-    min-height:55px;
-    padding-top:5px;
+.chatting-left div.chat-content span {
+    color: #000000;
+    font-size: 14px;
 }
 
-.mobile-chat-bottom .chat-type{
-	position: absolute;
+.chat-bottom {
+    /*height: 40%;*/
+    position: absolute;
+    background-color: #edf0f2;
+    bottom: 0;
+    right: 280px;
+    left: 0;
+}
+
+.chat-bottom .ke-edit {
+    height: 100px !important;
+}
+
+.mobile-chat-bottom {
+    /*height: 40%;*/
+    position: absolute;
+    background-color: #edf0f2;
+    border-top: 1px solid #CCCCCC;
+    bottom: 0;
+    right: 0px;
+    left: 0;
+    width: 100%;
+    height: 55px;
+    min-height: 55px;
+    padding-top: 5px;
+}
+
+.mobile-chat-bottom .chat-type {
+    position: absolute;
     left: 5px;
-    top:5px;
+    top: 5px;
 }
-.mobile-chat-bottom .btn-push{
-	position: absolute;
+
+.mobile-chat-bottom .btn-push {
+    position: absolute;
     right: 5px;
-    width:70px;
-    top:9px;
+    width: 70px;
+    top: 9px;
 }
-.mobile-chat-bottom .send-btn{
-	width: 96px;
-	height: 34px;
-	float: right;
-	background-color: #8ECA51;
-	margin-left: 20px;
-	margin-right: 20px;
-	border: none;
-	cursor: pointer;
-	border-radius: 3px;
-	font-weight: bold;
-	margin-top: 10px;
-	margin-bottom:10px;
+
+.mobile-chat-bottom .send-btn {
+    width: 96px;
+    height: 34px;
+    float: right;
+    background-color: #8ECA51;
+    margin-left: 20px;
+    margin-right: 20px;
+    border: none;
+    cursor: pointer;
+    border-radius: 3px;
+    font-weight: bold;
+    margin-top: 10px;
+    margin-bottom: 10px;
 }
-.mobile-chat-bottom .special{
-	color:#fff;
+
+.mobile-chat-bottom .special {
+    color: #fff;
 }
-.mobile-chat-bottom .ke-container{
-	position: absolute  !important;
-	left:40px  !important;
-	width:calc(100% - 120px)  !important;
-	z-index:100000;
-	min-height:35px;
+
+.mobile-chat-bottom .ke-container {
+    position: absolute !important;
+    left: 40px !important;
+    width: calc(100% - 120px) !important;
+    z-index: 100000;
+    min-height: 35px;
 }
-.mobile-chat-bottom .ke-toolbar{
-	display:none !important;
+
+.mobile-chat-bottom .ke-toolbar {
+    display: none !important;
 }
-.mobile-chat-bottom .ke-statusbar{
-	display:none !important;
+
+.mobile-chat-bottom .ke-statusbar {
+    display: none !important;
 }
-.mobile-chat-bottom  .ke-table td{
-	min-width: 40px;
+
+.mobile-chat-bottom .ke-table td {
+    min-width: 40px;
     padding: 5px;
 }
+
 .mobile-chat-bottom .imgFile {
     position: absolute;
     display: inline-block;
     border-radius: 4px;
-    width:45px;
-    height:45px;
+    width: 45px;
+    height: 45px;
     overflow: hidden;
     text-decoration: none;
     text-indent: 0;
     line-height: 20px;
 }
+
 .mobile-chat-bottom #message {
     position: absolute;
     left: 80px;
     width: calc(100% - 160px);
-    border:1px solid #cccccc;
-    font-size:16px;
-    height:40px;
+    border: 1px solid #cccccc;
+    font-size: 16px;
+    height: 40px;
 }
+
 .mobile-chat-bottom .imgFile input {
     position: absolute;
     font-size: 100px;
@@ -491,662 +579,812 @@ input,textarea{
     top: 0;
     opacity: 0;
 }
+
 /*留言板*/
-.leaveMessBox{
-	width:520px;
-	margin:0 auto;
+.leaveMessBox {
+    width: 520px;
+    margin: 0 auto;
 }
-#leaveInfo{margin-top:30px;}
-.leaveMessBox input{
-	margin-bottom:0;
+
+#leaveInfo {
+    margin-top: 30px;
 }
-.leaveMessBox b{color:red;}
+
+.leaveMessBox input {
+    margin-bottom: 0;
+}
+
+.leaveMessBox b {
+    color: red;
+}
+
 input.radioIn {
-	margin: 0;
-	vertical-align: middle;
-	/*display: none;*/
+    margin: 0;
+    vertical-align: middle;
+    /*display: none;*/
 }
-.radioIco,.btn{
-	/*background-image: url(../img/sprite.png);*/
-	background-repeat:no-repeat;
+
+.radioIco, .btn {
+    /*background-image: url(../img/sprite.png);*/
+    background-repeat: no-repeat;
 }
+
 .radioIco.checked {
-	background-position: -64px -223px;
+    background-position: -64px -223px;
 }
-.radioIco{
-	display: inline-block;
-	width: 16px;
-	height: 20px;
-	background-position: -30px -223px;
-	vertical-align: middle;
-	margin-right: 7px;
+
+.radioIco {
+    display: inline-block;
+    width: 16px;
+    height: 20px;
+    background-position: -30px -223px;
+    vertical-align: middle;
+    margin-right: 7px;
 }
-.leaveMessBox label{
-	font-size: 14px;
-	margin-right: 50px;
-	height: 30px;
-	line-height: 30px;
-	vertical-align: middle;
-	display: inline-block;
-	cursor: pointer;
+
+.leaveMessBox label {
+    font-size: 14px;
+    margin-right: 50px;
+    height: 30px;
+    line-height: 30px;
+    vertical-align: middle;
+    display: inline-block;
+    cursor: pointer;
 }
-#leaveThem{width:406px;}
+
+#leaveThem {
+    width: 406px;
+}
+
 .submitBtn {
-	font-family: "Microsoft Yahei","Helvetica","Simsun","Arial";
-	color: #fff;
-	text-align: center;
-	width: 96px !important;
-	height: 35px;
-	/*line-height: 35px;*/
-	background-position: 0 0;
-	border: 0;
-	font-size: 15px;
-	font-weight: bold;
-	cursor: pointer;
-	text-shadow:none;
+    font-family: "Microsoft Yahei", "Helvetica", "Simsun", "Arial";
+    color: #fff;
+    text-align: center;
+    width: 96px !important;
+    height: 35px;
+    /*line-height: 35px;*/
+    background-position: 0 0;
+    border: 0;
+    font-size: 15px;
+    font-weight: bold;
+    cursor: pointer;
+    text-shadow: none;
 }
-.btn:active,.btn:hover,.btn:focus{
-	color:#fff;
-	background-position: 0 0 !important;
-	-webkit-transition: background-position 0.1s linear;
-	-moz-transition: background-position 0.1s linear;
-	-o-transition: background-position 0.1s linear;
-	transition: background-position 0.1s linear;
-	background-color: #32c24d;
-	*background-color:  #32c24d;
+
+.btn:active, .btn:hover, .btn:focus {
+    color: #fff;
+    background-position: 0 0 !important;
+    -webkit-transition: background-position 0.1s linear;
+    -moz-transition: background-position 0.1s linear;
+    -o-transition: background-position 0.1s linear;
+    transition: background-position 0.1s linear;
+    background-color: #32c24d;
+    *background-color: #32c24d;
 }
+
 p.submitBtnWrap {
-	text-align: right;
-	padding-right: 17px;
-	margin-top: 24px;
-	clear: left;
+    text-align: right;
+    padding-right: 17px;
+    margin-top: 24px;
+    clear: left;
 }
-#leaveContent{
-	width: 416px;
-	height: 159px;
-	padding: 3px 0 3px 3px;
-	resize: none;
-	vertical-align: top;
+
+#leaveContent {
+    width: 416px;
+    height: 159px;
+    padding: 3px 0 3px 3px;
+    resize: none;
+    vertical-align: top;
 }
-.chat-bottom .send-btn{
-	width: 120px;
-	height: 34px;
-	float: right;
-	background-color: #e7e1d3;
-	margin-left: 20px;
-	margin-right: 20px;
-	border: none;
-	cursor: pointer;
-	border-radius: 3px;
-	font-weight: bold;
-	margin-top: 10px;
-	margin-bottom:10px;
+
+.chat-bottom .send-btn {
+    width: 120px;
+    height: 34px;
+    float: right;
+    background-color: #e7e1d3;
+    margin-left: 20px;
+    margin-right: 20px;
+    border: none;
+    cursor: pointer;
+    border-radius: 3px;
+    font-weight: bold;
+    margin-top: 10px;
+    margin-bottom: 10px;
 }
-.chat-bottom .special{
-	color:#fff;
+
+.chat-bottom .special {
+    color: #fff;
 }
-.lit-chat{
-	padding: 0 10px;
+
+.lit-chat {
+    padding: 0 10px;
 }
-.little-content{
-	width: 582px;
-	height: 409px;
-	margin: 0 auto;
-	margin-top: 40px;
-	position: relative;
+
+.little-content {
+    width: 582px;
+    height: 409px;
+    margin: 0 auto;
+    margin-top: 40px;
+    position: relative;
 }
-.little-content-head{
-	height: 30px;
-	border-radius:3px;
-	border-bottom-left-radius: 0;
+
+.little-content-head {
+    height: 30px;
+    border-radius: 3px;
+    border-bottom-left-radius: 0;
     border-bottom-right-radius: 0;
 }
-.little-content .lit-chat{
-	height: 60%;
-	overflow: auto;
-	scrollBar-face-color:#EDF0F2; 
-	scrollBar-hightLight-color:red; 
-	scrollBar-3dLight-color:orange; 
-	scrollBar-darkshadow-color:blue; 
-	scrollBar-shadow-color:#fff; 
-	scrollBar-arrow-color:#fff; 
-	scrollBar-track-color:#fff; 
-	scrollBar-base-color:pink; 
+
+.little-content .lit-chat {
+    height: 60%;
+    overflow: auto;
+    scrollBar-face-color: #EDF0F2;
+    scrollBar-hightLight-color: red;
+    scrollBar-3dLight-color: orange;
+    scrollBar-darkshadow-color: blue;
+    scrollBar-shadow-color: #fff;
+    scrollBar-arrow-color: #fff;
+    scrollBar-track-color: #fff;
+    scrollBar-base-color: pink;
 }
-.lit-chat-left{
-	margin-top: 20px;
+
+.lit-chat-left {
+    margin-top: 20px;
 }
-.lit-chat-left .time{
-	color: #9f9f9f;
-	font-size: 12px;
+
+.lit-chat-left .time {
+    color: #9f9f9f;
+    font-size: 12px;
 }
-.lit-chat-left div.chat-content{
-	color: #386a03;
+
+.lit-chat-left div.chat-content {
+    color: #386a03;
 }
-.chat-box{
-	position: relative;
-	margin-top: 5px;
+
+.chat-box {
+    position: relative;
+    margin-top: 5px;
 }
-.lit-chat-left .chat-box img{
-	position: absolute;
-	top:-7px;
-	left:12px;
+
+.lit-chat-left .chat-box img {
+    position: absolute;
+    top: -7px;
+    left: 12px;
 }
-.chat-box div.chat-content{
-	display: inline-block;
-	line-height: 30px;
-	padding-left: 5px;
-	font-size: 12px;
-	border-radius: 3px;
-	border: 1px solid #d4d4d4;
-	background-color: #f1f1f1;
+
+.chat-box div.chat-content {
+    display: inline-block;
+    line-height: 30px;
+    padding-left: 5px;
+    font-size: 12px;
+    border-radius: 3px;
+    border: 1px solid #d4d4d4;
+    background-color: #f1f1f1;
 }
-.lit-chat-right{
-	margin-top: 20px;
+
+.lit-chat-right {
+    margin-top: 20px;
 }
-.lit-chat-right .time{
-	color: #9f9f9f;
-	font-size: 12px;
+
+.lit-chat-right .time {
+    color: #9f9f9f;
+    font-size: 12px;
 }
-.lit-chat-right  p{
-	width: 100%;
-	text-align: right;
-	color: #386a03;
-	float: right;
+
+.lit-chat-right p {
+    width: 100%;
+    text-align: right;
+    color: #386a03;
+    float: right;
 }
-.lit-chat-right .chat-box{
-	float: right;
+
+.lit-chat-right .chat-box {
+    float: right;
 }
-.lit-chat-right .chat-box img{
-	position: absolute;
-	top:-7px;
-	right:12px;
+
+.lit-chat-right .chat-box img {
+    position: absolute;
+    top: -7px;
+    right: 12px;
 }
-.little-content .bot-chat{
-	height: 40%;
+
+.little-content .bot-chat {
+    height: 40%;
 }
-.bot-chat button{
-	color: #fff;
-	font-weight: bold;
-	padding: 8px 20px;
-	margin: 5px;
-	float: right;
-	border: none;
-	border-radius: 3px;
-	cursor: pointer;
+
+.bot-chat button {
+    color: #fff;
+    font-weight: bold;
+    padding: 8px 20px;
+    margin: 5px;
+    float: right;
+    border: none;
+    border-radius: 3px;
+    cursor: pointer;
 }
-.bot-chat .ke-edit{
-	height: 80px !important;
+
+.bot-chat .ke-edit {
+    height: 80px !important;
 }
-.service{
-	width:600px;
-	height: 255px;
-	margin: 20px auto;
-	background-color: #32c24d;
+
+.service {
+    width: 600px;
+    height: 255px;
+    margin: 20px auto;
+    background-color: #32c24d;
 }
-.service .white-box{
-	color: #32c24d;
-	width: 520px;
-	height: 180px;
-	position: relative;
-	margin:10px auto;
-	background-color: #fff;
+
+.service .white-box {
+    color: #32c24d;
+    width: 520px;
+    height: 180px;
+    position: relative;
+    margin: 10px auto;
+    background-color: #fff;
 }
-.icon-box li a{
-	color: #fff;
-	text-decoration: none;
+
+.icon-box li a {
+    color: #fff;
+    text-decoration: none;
 }
-.white-box h1{
-	margin:10px;
-	padding-top: 10px;
+
+.white-box h1 {
+    margin: 10px;
+    padding-top: 10px;
 }
-.white-box h1 .small{
-	font-size: 16px;
-	font-weight:500;
+
+.white-box h1 .small {
+    font-size: 16px;
+    font-weight: 500;
 }
-.white-box h2{
-	margin:10px;
-	margin-left:25px;
-	padding-top: 10px;
+
+.white-box h2 {
+    margin: 10px;
+    margin-left: 25px;
+    padding-top: 10px;
 }
-.white-box h3{
-	margin:10px;
-	margin-left:35px;
-	padding-top: 10px;
+
+.white-box h3 {
+    margin: 10px;
+    margin-left: 35px;
+    padding-top: 10px;
 }
-.white-box img{
-	position: absolute;
-	top:-5px;
-	right:0;
+
+.white-box img {
+    position: absolute;
+    top: -5px;
+    right: 0;
 }
-.service-btn button{
-	font-size: 16px;
-	background-color:#fec92c;
-	margin-left: 40px;
-	padding: 3px 20px;
-	border-radius: 3px;
-	cursor:pointer;
-	border: 1px solid #d5a312;
+
+.service-btn button {
+    font-size: 16px;
+    background-color: #fec92c;
+    margin-left: 40px;
+    padding: 3px 20px;
+    border-radius: 3px;
+    cursor: pointer;
+    border: 1px solid #d5a312;
 }
-.service-btn button a{
-	color: #a37b0b;
-	text-decoration: none;
+
+.service-btn button a {
+    color: #a37b0b;
+    text-decoration: none;
 }
-.medium{
-	position: fixed;
-	right: 0;
-	bottom: 10px;
-	width: 25px;
-	line-height: 23px;
+
+.medium {
+    position: fixed;
+    right: 0;
+    bottom: 10px;
+    width: 25px;
+    line-height: 23px;
     font-size: 15px;
     text-align: center;
     margin: 0 auto;
     padding: 15px 5px;
     border-radius: 20px;
 }
-.medium a{
-	color:#fff;
-	text-decoration: none;
+
+.medium a {
+    color: #fff;
+    text-decoration: none;
 }
+
 /*调查问卷弹框*/
 .diaShade {
-	position: absolute;
-	position: fixed;
-	top: 0;
-	right: 0;
-	bottom: 0;
-	left: 0;
-	width: 100%;
-	height: 100%;
-	z-index:100000;
-	background-color: #000;
-	background-color: rgba(0,0,0,0.5);
-	_background-color: #000;
-	filter: alpha(opacity=50)
+    position: absolute;
+    position: fixed;
+    top: 0;
+    right: 0;
+    bottom: 0;
+    left: 0;
+    width: 100%;
+    height: 100%;
+    z-index: 100000;
+    background-color: #000;
+    background-color: rgba(0, 0, 0, 0.5);
+    _background-color: #000;
+    filter: alpha(opacity=50)
 }
-.dialogWrap{
-	width:600px;
-	height:342px;
-	border-radius: 1px;
-	position: absolute;
-	left:50%;
-	top:20%;
-	z-index:100001;
-	margin-top:10px;
-	margin-left:-270px;
-	background-color: #f7f7f7;
-	color: #323232;
+
+.dialogWrap {
+    width: 600px;
+    height: 342px;
+    border-radius: 1px;
+    position: absolute;
+    left: 50%;
+    top: 20%;
+    z-index: 100001;
+    margin-top: 10px;
+    margin-left: -270px;
+    background-color: #f7f7f7;
+    color: #323232;
 }
-.dialogWrap h2{
-	margin:0;
+
+.dialogWrap h2 {
+    margin: 0;
 }
-.dialogCon{padding:15px;}
+
+.dialogCon {
+    padding: 15px;
+}
+
 .diaHeader span {
-	float: left;
-	font-size: 20px;
-	font-weight: bold;
-	margin-right: 15px;
+    float: left;
+    font-size: 20px;
+    font-weight: bold;
+    margin-right: 15px;
 }
-.diaHeader hr{
-	width: 440px;
-	float: left;
-	border: 0;
-	font-size: 0;
-	height: 0;
-	background: transparent;
-	border-bottom: 1px dashed #c9c9c9;
-	margin-top: 13px;
+
+.diaHeader hr {
+    width: 440px;
+    float: left;
+    border: 0;
+    font-size: 0;
+    height: 0;
+    background: transparent;
+    border-bottom: 1px dashed #c9c9c9;
+    margin-top: 13px;
 }
-.dialogCon .title{
-	font-size:18px;
-	font-weight:500;
-	margin-top:10px;
+
+.dialogCon .title {
+    font-size: 18px;
+    font-weight: 500;
+    margin-top: 10px;
 }
-.dialogCon .radio{margin-right:30px;}
-.dialogCon #descript{
-	width:455px;
-	height:130px;
-	resize: none;
-	position: relative;
-	top:10px;
-	left:45px;
+
+.dialogCon .radio {
+    margin-right: 30px;
 }
-.submitBtnWrap .submitBtn{
-	border-radius: 5px;
+
+.dialogCon #descript {
+    width: 455px;
+    height: 130px;
+    resize: none;
+    position: relative;
+    top: 10px;
+    left: 45px;
 }
-.btn:focus{outline: none;}
-#bar{
-	position: relative;
+
+.btn:focus {
+    outline: none;
 }
-#surplus{
-	font-weight:400;
+
+#bar {
+    position: relative;
 }
+
+#surplus {
+    font-weight: 400;
+}
+
 .ukefu-im-theme .theme1 {
     background-color: #377FED !important;
-	border-color: #377FED !important;
-	color:#FFFFFF;
+    border-color: #377FED !important;
+    color: #FFFFFF;
 }
+
 .ukefu-im-theme .theme2 {
     background-color: #67CAFF !important;
     border-color: #67CAFF !important;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
+
 .ukefu-im-theme .theme3 {
     background-color: #8E8E8E !important;
     border-color: #8E8E8E !important;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
+
 .ukefu-im-theme .theme4 {
     background-color: #32c24d !important;
     border-color: #32c24d !important;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
+
 .ukefu-im-theme .theme5 {
     background-color: #E45DB3 !important;
     border-color: #E45DB3 !important;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
+
 .ukefu-im-theme .theme6 {
     background-color: #FF626F !important;
     border-color: #FF626F !important;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
 
 .ukefu-theme-border-1 {
-	border:1px solid #377FED !important;
+    border: 1px solid #377FED !important;
 }
+
 .ukefu-theme-border-2 {
-    border:1px solid #67CAFF !important;
+    border: 1px solid #67CAFF !important;
 }
+
 .ukefu-theme-border-3 {
-    border:1px solid #8E8E8E !important;
+    border: 1px solid #8E8E8E !important;
 }
+
 .ukefu-theme-border-4 {
-    border:1px solid #1E90FF !important;
+    border: 1px solid #1E90FF !important;
 }
+
 .ukefu-theme-border-5 {
-    border:1px solid #E45DB3 !important;
+    border: 1px solid #E45DB3 !important;
 }
+
 .ukefu-theme-border-6 {
-    border:1px solid #FF626F !important;
+    border: 1px solid #FF626F !important;
 }
 
 .ukefu-im-theme .arrow1 {
-	border-color: #FFFFFF #FFFFFF #377FED !important;
+    border-color: #FFFFFF #FFFFFF #377FED !important;
 }
+
 .ukefu-im-theme .arrow2 {
     border-color: #FFFFFF #FFFFFF #67CAFF !important;
 }
+
 .ukefu-im-theme .arrow3 {
     border-color: #FFFFFF #FFFFFF #8E8E8E !important;
 }
+
 .ukefu-im-theme .arrow4 {
     border-color: #FFFFFF #FFFFFF #1E90FF !important;
 }
+
 .ukefu-im-theme .arrow5 {
     border-color: #FFFFFF #FFFFFF #E45DB3 !important;
 }
+
 .ukefu-im-theme .arrow6 {
     border-color: #FFFFFF #FFFFFF #FF626F !important;
 }
-.ukefu-media-image{
-	max-height:150px;
-	max-width:200px;
-}
-.ukefu-point-text{
-	max-width:850px;
-	max-height:610px;
-	margin: 0 auto;
-}
-.leaveCon{
-	width: 550px;
-	margin: 10px auto;
-	overflow: hidden;
-	zoom:1;
-}
-.leaveCon p{
-	overflow: hidden;
-	zoom:1;
-	margin: 10px auto;
-}
-.leaveCon label{
-	font-size: 14px;
-	margin-right: 50px;
-	height: 30px;
-	line-height: 30px;
-	vertical-align: middle;
-	display: inline-block;
-	cursor: pointer;
-}
-input.radioIn{
-	margin: 0;
-	vertical-align: middle;
-	display: none;
-}
-.leaveCon .txt01{
-	font-size: 14px;
-	font-family:"Microsoft Yahei","Helvetica","Simsun","Arial";
-	color: #333;
-}
-.leaveCon span{
-	display: inline-block;
-	width: 82px;
-}
-.txt01{
-	width: 296px;
-	height: 33px;
-	line-height: 33px\9;
-	border: 1px solid #d8d8d8;
-	border-radius: 3px;
-	padding: 0;
-	padding-left: 3px;
-	vertical-align: middle;
-	margin-right: 8px;
-}
-.txt02{ width: 416px;}
-.txt03{
-	width: 416px;
-	height: 159px;
-	padding: 3px 0 3px 3px;
-	resize: none;
-	vertical-align: top;
-	overflow-y: auto;
-}
-.leaveCon b{
-	color: #f00;
-}
-p.submitBtnWrap{
-	text-align: right;
-	padding-right: 17px;
-	margin-top: 24px;
-	clear: left; 	
-}
-.submitBtnWrap .submitBtn{
-	margin-left: 14px;
-}
-.submitBtn{
-	font-family:"Microsoft Yahei","Helvetica","Simsun","Arial";
-	color: #fff;
-	text-align: center;
-	width: 96px;
-	height: 35px;
-	background-position: 0 0;
-	border: 0;
-	font-size: 15px;
-	font-weight: 400;
-	cursor: pointer;
+
+.ukefu-media-image {
+    max-height: 150px;
+    max-width: 200px;
 }
 
-.ukef-leavemsg-tip{
-	width: 520px;
+.ukefu-point-text {
+    max-width: 850px;
+    max-height: 610px;
+    margin: 0 auto;
+}
+
+.leaveCon {
+    width: 550px;
+    margin: 10px auto;
+    overflow: hidden;
+    zoom: 1;
+}
+
+.leaveCon p {
+    overflow: hidden;
+    zoom: 1;
+    margin: 10px auto;
+}
+
+.leaveCon label {
+    font-size: 14px;
+    margin-right: 50px;
+    height: 30px;
+    line-height: 30px;
+    vertical-align: middle;
+    display: inline-block;
+    cursor: pointer;
+}
+
+input.radioIn {
+    margin: 0;
+    vertical-align: middle;
+    display: none;
+}
+
+.leaveCon .txt01 {
+    font-size: 14px;
+    font-family: "Microsoft Yahei", "Helvetica", "Simsun", "Arial";
+    color: #333;
+}
+
+.leaveCon span {
+    display: inline-block;
+    width: 82px;
+}
+
+.txt01 {
+    width: 296px;
+    height: 33px;
+    line-height: 33px \9;
+    border: 1px solid #d8d8d8;
+    border-radius: 3px;
+    padding: 0;
+    padding-left: 3px;
+    vertical-align: middle;
+    margin-right: 8px;
+}
+
+.txt02 {
+    width: 416px;
+}
+
+.txt03 {
+    width: 416px;
+    height: 159px;
+    padding: 3px 0 3px 3px;
+    resize: none;
+    vertical-align: top;
+    overflow-y: auto;
+}
+
+.leaveCon b {
+    color: #f00;
+}
+
+p.submitBtnWrap {
+    text-align: right;
+    padding-right: 17px;
+    margin-top: 24px;
+    clear: left;
+}
+
+.submitBtnWrap .submitBtn {
+    margin-left: 14px;
+    border-radius: 5px;
+}
+
+.submitBtnWrap .cancelBtn {
+    border-radius: 5px;
+    margin-left: 14px;
+    height: 35px;
+    justify-items: center;
+    margin-top: 8px !important;
+
+    /* screen width sm */
+    @media (min-width: 576px) {
+        width: 84px;
+        height: 27px;
+        margin-top: 0 !important;
+        border: 0;
+    }
+}
+
+.submitBtn {
+    font-family: "Microsoft Yahei", "Helvetica", "Simsun", "Arial";
+    color: #fff;
+    text-align: center;
+    width: 96px;
+    height: 35px;
+    background-position: 0 0;
+    border: 0;
+    font-size: 15px;
+    font-weight: 400;
+    cursor: pointer;
+}
+
+.ukef-leavemsg-tip {
+    width: 520px;
     margin: 60px auto 0px auto;
     font-size: 16px;
 }
-.ukefu-func-tab{
-	position: absolute;
+
+.ukefu-func-tab {
+    position: absolute;
     right: 0px;
     bottom: 0px;
 }
-.ukefu-func-tab li{
-	float:left;
-	padding: 5px 10px 5px 10px;
-	border-top-right-radius: 3px;
+
+.ukefu-func-tab li {
+    float: left;
+    padding: 5px 10px 5px 10px;
+    border-top-right-radius: 3px;
     border-top-left-radius: 3px;
-    color:#FFFFFF;
+    color: #FFFFFF;
 }
-.ukefu-func-tab li a{
-	text-decoration: none;
-	color:#ffffff;
+
+.ukefu-func-tab li a {
+    text-decoration: none;
+    color: #ffffff;
 }
-.ukefu-func-tab li.cur{
-	border: 1px solid #FFFFFF;
+
+.ukefu-func-tab li.cur {
+    border: 1px solid #FFFFFF;
     border-bottom: 0px;
     background-color: #FFFFFF;
 }
-.ukefu-func-tab li.cur a{
-	border: 1px solid #FFFFFF;
+
+.ukefu-func-tab li.cur a {
+    border: 1px solid #FFFFFF;
     border-bottom: 0px;
     background-color: #FFFFFF;
     color: #333333 !important;
 }
-.ukefu-ask-item{
-	border-bottom: 1px solid #F0F0F0; 
-    position: relative;
-    width: 100%;
-    line-height: 1.5em;
-    padding: 10px 0 10px 10px;
-}
-.ukefu-ask-item a{
-	text-decoration: none;
-    color: #555555;
-}
-.ukefu-form-label {
-    text-align: left;
-    padding-left: 0px;
-    padding-bottom: 6px;
-    padding-top: 6px;
-    width: 100%;
-}
-.layui-input-block {
-    padding: 9px 15px 5px 0px;
-    margin-left: 0px;
-    min-height: 20px;
-}
-.ukefu-form-item {
-    margin-bottom:0px !important;
-}
-.ukefu-askqs a{
-	text-decoration: none;
-	margin-left:10px;
-	margin-right:10px;
-}
-.ukefu-askqs .ukefu-askqs-resolved{
-	padding:5px 10px 5px 10px;
-}
-.ukefu-func-tab li.cur{
-	border: 1px solid #FFFFFF;
-    border-bottom: 0px;
-    background-color: #FFFFFF;
-}
-.ukefu-func-tab li.cur a{
-	border: 1px solid #FFFFFF;
-    border-bottom: 0px;
-    background-color: #FFFFFF;
-    color: #333333 !important;
-}
-.ukefu-ask-item{
-	border-bottom: 1px solid #F0F0F0; 
-    position: relative;
-    width: 100%;
-    line-height: 1.5em;
-    padding: 10px 0 10px 10px;
-}
-.ukefu-ask-item a{
-	text-decoration: none;
-    color: #555555;
-}
-.ukefu-form-label {
-    text-align: left;
-    padding-left: 0px;
-    padding-bottom: 6px;
-    padding-top: 6px;
-    width: 100%;
-}
-.layui-input-block {
-    padding: 9px 15px 5px 0px;
-    margin-left: 0px;
-    min-height: 20px;
-}
-.ukefu-form-item {
-    margin-bottom:0px !important;
-}
-.ukefu-askqs a{
-	text-decoration: none;
-	margin-left:10px;
-	margin-right:10px;
-	color:#4665d4;
-}
-.ukefu-askqs-resolved{
-	padding:5px 5px 5px 0px;
-}
-.ukefu-askqs-unresolved{
-	padding:5px 5px 5px 5px;
-}
-.ukefu-message-file{
-	min-height:50px;
-	padding-right:10px;
-	padding-left:10px;
-	font-size:14px;
-}
-.ukefu-message-file .ukefu-file-icon{
-	width:48px;
-	height:48px;
-	float:left;
-}
-.ukefu-message-file .ukefu-file-icon{
-	line-height:60px;
-}
-.ukefu-message-file .ukefu-file-icon img{
-	width:32px;
-	height:32px;
-	margin:5px 3px 3px 0px;
-}
-.ukefu-message-file .ukefu-file-desc{
-	margin-left:0px;
-	float:left;
-	padding-top:0px;
-}
-.ukefu-message-file .ukefu-file-desc div{
-	padding-bottom:0px;
-	max-width:350px;
-	white-space: nowrap;
-    overflow: hidden;
-    text-overflow: ellipsis;
-}
-.ukefu-message-file .ukefu-file-desc a{
-	text-decoration: none !important;
-}
-.ukefu-xiaoe-topictype{
+
+.ukefu-ask-item {
     border-bottom: 1px solid #F0F0F0;
     position: relative;
     width: 100%;
     line-height: 1.5em;
-    padding: 2px 0px;	
+    padding: 10px 0 10px 10px;
 }
-.ukefu-xiaoe-topictype-title{
+
+.ukefu-ask-item a {
+    text-decoration: none;
+    color: #555555;
+}
+
+.ukefu-form-label {
+    text-align: left;
+    padding-left: 0px;
+    padding-bottom: 6px;
+    padding-top: 6px;
+    width: 100%;
+}
+
+.layui-input-block {
+    padding: 9px 15px 5px 0px;
+    margin-left: 0px;
+    min-height: 20px;
+}
+
+.ukefu-form-item {
+    margin-bottom: 0px !important;
+}
+
+.ukefu-askqs a {
+    text-decoration: none;
+    margin-left: 10px;
+    margin-right: 10px;
+}
+
+.ukefu-askqs .ukefu-askqs-resolved {
+    padding: 5px 10px 5px 10px;
+}
+
+.ukefu-func-tab li.cur {
+    border: 1px solid #FFFFFF;
+    border-bottom: 0px;
+    background-color: #FFFFFF;
+}
+
+.ukefu-func-tab li.cur a {
+    border: 1px solid #FFFFFF;
+    border-bottom: 0px;
+    background-color: #FFFFFF;
+    color: #333333 !important;
+}
+
+.ukefu-ask-item {
+    border-bottom: 1px solid #F0F0F0;
+    position: relative;
+    width: 100%;
+    line-height: 1.5em;
+    padding: 10px 0 10px 10px;
+}
+
+.ukefu-ask-item a {
+    text-decoration: none;
+    color: #555555;
+}
+
+.ukefu-form-label {
+    text-align: left;
+    padding-left: 0px;
+    padding-bottom: 6px;
+    padding-top: 6px;
+    width: 100%;
+}
+
+.layui-input-block {
+    padding: 9px 15px 5px 0px;
+    margin-left: 0px;
+    min-height: 20px;
+}
+
+.ukefu-form-item {
+    margin-bottom: 0px !important;
+}
+
+.ukefu-askqs a {
+    text-decoration: none;
+    margin-left: 10px;
+    margin-right: 10px;
+    color: #4665d4;
+}
+
+.ukefu-askqs-resolved {
+    padding: 5px 5px 5px 0px;
+}
+
+.ukefu-askqs-unresolved {
+    padding: 5px 5px 5px 5px;
+}
+
+.ukefu-message-file {
+    min-height: 50px;
+    padding-right: 10px;
+    padding-left: 10px;
+    font-size: 14px;
+}
+
+.ukefu-message-file .ukefu-file-icon {
+    width: 48px;
+    height: 48px;
+    float: left;
+}
+
+.ukefu-message-file .ukefu-file-icon {
+    line-height: 60px;
+}
+
+.ukefu-message-file .ukefu-file-icon img {
+    width: 32px;
+    height: 32px;
+    margin: 5px 3px 3px 0px;
+}
+
+.ukefu-message-file .ukefu-file-desc {
+    margin-left: 0px;
+    float: left;
+    padding-top: 0px;
+}
+
+.ukefu-message-file .ukefu-file-desc div {
+    padding-bottom: 0px;
+    max-width: 350px;
+    white-space: nowrap;
+    overflow: hidden;
+    text-overflow: ellipsis;
+}
+
+.ukefu-message-file .ukefu-file-desc a {
+    text-decoration: none !important;
+}
+
+.ukefu-xiaoe-topictype {
+    border-bottom: 1px solid #F0F0F0;
+    position: relative;
+    width: 100%;
+    line-height: 1.5em;
+    padding: 2px 0px;
+}
+
+.ukefu-xiaoe-topictype-title {
     height: 37px;
     line-height: 37px;
     color: #555555 !important;
     font-size: 13px;
-    font-weight:400;	
-	
-	position: relative;
+    font-weight: 400;
+
+    position: relative;
     padding: 0 15px 0 10px;
     background-color: #f2f2f2;
 }
-.info-list{
-	margin-top:10px;
+
+.info-list {
+    margin-top: 10px;
 }
+
 .info-list .ukefu-suggest-item {
     font-size: 14px;
     padding: 0 0 11px 18px;
@@ -1154,45 +1392,53 @@ p.submitBtnWrap{
     background: url(/images/circle.png) no-repeat left 8px;
 }
 
-.loading{
-	margin: -3px auto;
+.loading {
+    margin: -3px auto;
 }
-.loading span{
-	display: inline-block;
-	width: 7px;
-	height: 7px;
-	margin-right: 5px;
-	border-radius: 50%;
-	background-color: #19a55d !important;
-	-webkit-animation: load 1.04s ease infinite;
+
+.loading span {
+    display: inline-block;
+    width: 7px;
+    height: 7px;
+    margin-right: 5px;
+    border-radius: 50%;
+    background-color: #19a55d !important;
+    -webkit-animation: load 1.04s ease infinite;
 }
-.loading span:last-child{
-	margin-right: 0px;
+
+.loading span:last-child {
+    margin-right: 0px;
 }
-@-webkit-keyframes load{
-	0%{
-		opacity: 1;
-	}
-	100%{
-		opacity: 0;
-	}
+
+@-webkit-keyframes load {
+    0% {
+        opacity: 1;
+    }
+    100% {
+        opacity: 0;
+    }
 }
-.loading span:nth-child(1){
-	-webkit-animation-delay:0.13s;
+
+.loading span:nth-child(1) {
+    -webkit-animation-delay: 0.13s;
 }
-.loading span:nth-child(2){
-	-webkit-animation-delay:0.26s;
+
+.loading span:nth-child(2) {
+    -webkit-animation-delay: 0.26s;
 }
-.loading span:nth-child(3){
-	-webkit-animation-delay:0.39s;
+
+.loading span:nth-child(3) {
+    -webkit-animation-delay: 0.39s;
 }
-.loading span:nth-child(4){
-	-webkit-animation-delay:0.52s;
+
+.loading span:nth-child(4) {
+    -webkit-animation-delay: 0.52s;
 }
-.chat-writing-message{
-	font-size: 13px;
-	margin-top:8px;
-	margin-left:5px;
+
+.chat-writing-message {
+    font-size: 13px;
+    margin-top: 8px;
+    margin-left: 5px;
     border-radius: 3px;
     padding: 2px 4px 6px;
     margin-bottom: 5px;
diff --git a/contact-center/app/src/main/resources/templates/apps/im/chatbot/index.pug b/contact-center/app/src/main/resources/templates/apps/im/chatbot/index.pug
index d0d64511..6d12b7c3 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/chatbot/index.pug
+++ b/contact-center/app/src/main/resources/templates/apps/im/chatbot/index.pug
@@ -605,6 +605,7 @@ html
                     //- 按钮
                     p.submitBtnWrap(style='margin-top: 0px')
                         input.btn.submitBtn#submitBtn(type='submit', value='提 交')
+                        input.btn.cancelBtn#cancelBtn(value='取 消', onclick='popup(\"none\")')
 
     script.
         var service_end = false;
diff --git a/contact-center/app/src/main/resources/templates/apps/im/index.pug b/contact-center/app/src/main/resources/templates/apps/im/index.pug
index 0082826e..147a8a74 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/index.pug
+++ b/contact-center/app/src/main/resources/templates/apps/im/index.pug
@@ -499,6 +499,7 @@ html
                     //- 按钮
                     p.submitBtnWrap(style='margin-top: 0px')
                         input.btn.submitBtn#submitBtn(type='submit', value='提 交')
+                        input.btn.cancelBtn#cancelBtn(value='取 消', onclick='popup(\"none\")')
 
     script.
         function chatScorllBottom(box) {
diff --git a/contact-center/app/src/main/resources/templates/apps/im/mobile.pug b/contact-center/app/src/main/resources/templates/apps/im/mobile.pug
index 9c50fc34..128c06b5 100644
--- a/contact-center/app/src/main/resources/templates/apps/im/mobile.pug
+++ b/contact-center/app/src/main/resources/templates/apps/im/mobile.pug
@@ -305,6 +305,7 @@ html
                             // 按钮
                             p.submitBtnWrap(style='background:#fff;position: fixed;bottom: 0px;left:0px;width: 100%;height:100px;padding-right: 0px;margin-bottom: 0px;z-index: 10')
                                 input.btn.submitBtn#submitBtn(type='submit', style='width: 85% !important;display: block;margin: 0 auto;', value='提 交')
+                                input.btn.cancelBtn#cancelBtn(style='width: 85% !important;display: block;margin: 0 auto;', value='取 消', onclick='popup(\'none\')',)
         script.
             var service_end = false;
             // 调查问卷