core

application/index/controller/Kefu.php

@@ -21,6 +21,7 @@ class Kefu extends  Base
            $this->assign('url',request()->domain().'/index/index/user?kefu_code='.session('kefu_code'));
             $this->assign('kefu_name',session('kefu_name'));
             $this->assign('kefu_code',session('kefu_code'));
+            $this->assign('avatar',session('kefu_avatar'));
             return $this->fetch();
         }
         public function  getQueue(){

application/index/controller/Login.php

@@ -37,6 +37,7 @@ class Login extends Controller
             }
             session('kefu_name', $kefu_info['kefu_name']);
             session('kefu_code', $kefu_info['kefu_code']);
+            session('kefu_avatar', $kefu_info['kefu_avatar']);
         } else {
             //同一个ip 限制注册3个账号
             $num = Cache::get(request()->ip());
@@ -60,6 +61,7 @@ class Login extends Controller
             Cache::inc(request()->ip());
             session('kefu_name', $kefu_data['kefu_name']);
             session('kefu_code', $kefu_data['kefu_code']);
+            session('kefu_avatar', $kefu_data['kefu_avatar']);
 
         }
 
@@ -68,6 +70,7 @@ class Login extends Controller
     public  function  logout(){
         session('kefu_name',null);
         session('kefu_code', null);
+        session('kefu_avatar', null);
         return  $this->redirect('login/login');
     }
 }

application/index/view/kefu/index.html

@@ -52,7 +52,7 @@
                         <i class="ti-comment-alt"></i>
                     </a>
                 </li>
-                <li id="aaa">
+                <li >
                     <a data-navigation-target="friends" href="#" class="notifiy_badge" title="历史会话">
                         <i class="ti-user"></i>
                     </a>
@@ -60,7 +60,7 @@
                 <li data-navigation-target="favorites" class="brackets">
                 </li>
                 <li>
-                    <a href="{:url('login/logout')}">
+                    <a href="{:url('login/logout')}" class="logout">
                         <i class="ti-power-off" title="退出"></i>
                     </a>
                 </li>
@@ -170,6 +170,8 @@
 <script>
     var code ='{$kefu_code}';
     var port= '{$port}';
+    var name ="{$kefu_name}";
+    var avatar="{$avatar}";
 </script>
 <script src="/static/demo/js/jquery.min.js"></script>
 <script src="/static/common/vendor/popper.min.js"></script>

application/index/view/login/login.html

@@ -28,7 +28,6 @@
         <button class="btn btn-primary btn-lg btn-block">进入</button>
     </form>
 </div>
-<script src="https://www.jq22.com/jquery/jquery-1.10.2.js"></script>
+<script src="/static/demo/js/jquery.min.js"></script>
-<script src="dist/js/soho.min.js"></script>
 </body>
 </html>

application/swoole/service/Event.php

@@ -32,9 +32,9 @@ class Event
     //设置客服
     public static function setKefu($fd, $uid)
     {
-        if(isset( self::$kefu[$uid])){
+        if (isset(self::$kefu[$uid])) {
             self::$kefu[$uid]['fd'] = $fd;
-        }else{
+        } else {
             self::$kefu[$uid]['fd'] = $fd;
             self::$kefu[$uid]['visitor_fds'] = [];
         }
@@ -62,9 +62,17 @@ class Event
             #1更新客服状态
             $kefu_code = ltrim($data['uid'], 'KF_');
             $info = KefuLogic::setKefuOnlineStatus($kefu_code, $fd);
-            //设置客服信息
+            #2.设置客服信息
             self::$online[$fd] = $data['uid'];
             self::setKefu($fd, $data['uid']);
+            //正在接管服务
+            $list = QueueLogic::getQueueing($kefu_code);
+            if ($list) {
+                foreach ($list as $item) {
+                    self::$kefu[$data['uid']]['visitor_fds'][$item['visitor_id']] = $item['client_id'];
+                }
+            }
+            QueueLogic::updateQueueingkefuClientid($kefu_code, $fd);
             return self::reposon($fd, 200, '客服上线成功', [], 'kefu_online');
         } catch (BaseException $e) {
             throw new BaseException('客服上线错误', 401);
@@ -128,51 +136,55 @@ class Event
             'visitor_avatar' => $data['avatar'],
             'visitor_ip' => '127.0.0.1',
             'client_id' => $fd,
-            'kefu_code'=>$data['kefu_code'],
+            'kefu_code' => $data['kefu_code'],
         ];
         try {
             Db::startTrans();
             $kefu_info = KefuLogic::distributionKefu($visitor);
             Log::record('分配客服数据：' . json_encode($kefu_info));
             if ($kefu_info['code'] == 200) {
-                    #1.记录服务日志
+                #1.记录服务日志
-                    $logId = VisitorService::addServiceLog([
+                $logId = VisitorService::addServiceLog([
-                        'visitor_id' => $visitor['visitor_id'],
+                    'visitor_id' => $visitor['visitor_id'],
-                        'client_id' => $fd,
+                    'client_id' => $fd,
-                        'visitor_name' => $visitor['visitor_name'],
+                    'visitor_name' => $visitor['visitor_name'],
-                        'visitor_avatar' => $visitor['visitor_avatar'],
+                    'visitor_avatar' => $visitor['visitor_avatar'],
-                        'visitor_ip' => $visitor['visitor_ip'],
+                    'visitor_ip' => $visitor['visitor_ip'],
-                        'kefu_id' => $kefu_info['data']['kefu_id'],
+                    'kefu_id' => $kefu_info['data']['kefu_id'],
-                        'kefu_code' => ltrim($kefu_info['data']['kefu_code'], 'KF_'),
+                    'kefu_code' => ltrim($kefu_info['data']['kefu_code'], 'KF_'),
-                        'start_date' => date('Y-m-d H:i:s'),
+                    'start_date' => date('Y-m-d H:i:s'),
-                    ]);
+                ]);
-                    try {
+                try {
-                        if ($server->exist((int)$kefu_info['data']['kefu_client_id']) == false) {
+                    if ($server->exist((int)$kefu_info['data']['kefu_client_id']) == false) {
-                            Db::rollback();
-                            return self::reposon($fd, 201, '客服不存在或者客服不在线', [], 'visitorToKefu');
-                        }
-                        $kefu_info['data']['log_id'] = $logId;
-                        // 更新队列表
-                        $update['reception_status'] = 1;//更改连接状态
-                        $update['kefu_code'] = ltrim($kefu_info['data']['kefu_code'], 'KF_');
-                        $update['kefu_client_id'] = $kefu_info['data']['kefu_client_id'];
-                        QueueLogic::updateQueueByCusomerID($visitor['visitor_id'], $update);
-                        #3.绑定客服和游客  bengan
-                        self::$visitor[$fd]['bind_kefu_fd'] = $kefu_info['data']['kefu_client_id'];
-                        self::$visitor[$fd]['bind_kefu_code'] =$kefu_info['data']['kefu_code'];
-                        self::$kefu[$kefu_info['data']['kefu_code']]['visitor_fds'][$visitor['visitor_id']]= $fd;
-                        #end
-                        Db::commit();
-                        return self::reposon($fd, 200, $kefu_info['msg'], $kefu_info['data'], 'visitorToKefu');
-                    } catch (Exception $e) {
                         Db::rollback();
-                        Log::info('分配客服数据错误信息：' . $e->getMessage());
+                        return self::reposon($fd, 201, '客服不存在或者客服不在线', [], 'visitorToKefu');
-                        //取消客服在线状态
-                        KefuLogic::setKefuOnlineStatus(ltrim($kefu_info['data']['kefu_code'], 'KF_'), '', 0);
-                        return self::reposon($fd, 401, '请重新尝试分配客服1', [], 'visitorToKefu');
                     }
+                    $kefu_info['data']['log_id'] = $logId;
+                    // 更新队列表
+                    $update['reception_status'] = 1;//更改连接状态
+                    $update['kefu_code'] = ltrim($kefu_info['data']['kefu_code'], 'KF_');
+                    $update['kefu_client_id'] = $kefu_info['data']['kefu_client_id'];
+                    QueueLogic::updateQueueByCusomerID($visitor['visitor_id'], $update);
+                    #3.绑定客服和游客  bengan
+                    self::$visitor[$fd]['bind_kefu_fd'] = $kefu_info['data']['kefu_client_id'];
+                    self::$visitor[$fd]['bind_kefu_code'] = $kefu_info['data']['kefu_code'];
+                    self::$kefu[$kefu_info['data']['kefu_code']]['visitor_fds'][$visitor['visitor_id']] = $fd;
+                    #end
+                    //推送客服  通知 来新游客
+                    $message['visitor_id'] = $visitor['visitor_id'];
+                    $resut = self::reposon((int)self::$visitor[$fd]['bind_kefu_fd'], 200, '游客上线', $message, 'userUpper');
+                    $server->push($resut['fd'], $resut['data']);
+                    Db::commit();
+                    return self::reposon($fd, 200, $kefu_info['msg'], $kefu_info['data'], 'visitorToKefu');
+                } catch (Exception $e) {
+                    Db::rollback();
+                    Log::info('分配客服数据错误信息：' . $e->getMessage());
+                    //取消客服在线状态
+                    KefuLogic::setKefuOnlineStatus(ltrim($kefu_info['data']['kefu_code'], 'KF_'), '', 0);
+                    return self::reposon($fd, 401, '请重新尝试分配客服1', [], 'visitorToKefu');
+                }
 
-            }else if($kefu_info['code'] == 201){
+            } else if ($kefu_info['code'] == 201) {
                 return self::reposon($fd, 201, '客服不存在或者客服不在线', [], 'visitorToKefu');
             }
             Db::commit();
@@ -192,9 +204,7 @@ class Event
     public static function message($fd, $data, $server)
     {
         Log::record('聊天信息[' . json_encode($data) . ']');
-        Log::record('聊天信息1[' . json_encode(self::$online[$fd]) . ']');
+        Log::record('聊天信息[' . json_encode( self::$online) . ']');
-        Log::record('聊天信息2[' . json_encode(self::$visitor[$fd]) . ']');
-        Log::record('聊天信息3[' . json_encode(self::$kefu) . ']');
         $uid = self::$online[$fd];
         try {
             //消息入库
@@ -209,14 +219,23 @@ class Event
             ];
             if (strstr($uid, "KF_") !== false) {//客服发信息给游客
 
+                if (!isset(self::$kefu[$uid]['visitor_fds'][$data['to_id']]) || ($server->exist((int)self::$kefu[$uid]['visitor_fds'][$data['to_id']])) == false) {
+                    //更新聊天日志状态
+                    ChatLogLogic::updateSendStatus($chat_log_id, 2);
+                    return self::reposon($fd, 201, '游客离线', $message, 'message');
+                } else {
+                    $v_fd = self::$kefu[$uid]['visitor_fds'][$data['to_id']];
+                    $resut = self::reposon((int)$v_fd, 200, '来新信息了', $message, 'chatMessage');
+                    $server->push($resut['fd'], $resut['data']);
+                }
             } else {  //游客发送给客服
-                  //获取 客服的fd
+                //获取 客服的fd
-                if(!isset(self::$visitor[$fd]['bind_kefu_code']) || ($server->exist((int)self::$kefu[self::$visitor[$fd]['bind_kefu_code']]['fd']) == false)){
+                if (!isset(self::$visitor[$fd]['bind_kefu_code']) || ($server->exist((int)self::$kefu[self::$visitor[$fd]['bind_kefu_code']]['fd']) == false)) {
                     //更新聊天日志状态
                     ChatLogLogic::updateSendStatus($chat_log_id, 2);
                     return self::reposon($fd, 201, '客服离线', $message, 'message');
                 } else {
-                    $kefu_fd =  self::$kefu[self::$visitor[$fd]['bind_kefu_code']]['fd'];
+                    $kefu_fd = self::$kefu[self::$visitor[$fd]['bind_kefu_code']]['fd'];
                     $resut = self::reposon((int)$kefu_fd, 200, '来新信息了', $message, 'chatMessage');
                     $server->push($resut['fd'], $resut['data']);
                 }
@@ -229,8 +248,41 @@ class Event
         return self::reposon($fd, 200, '信息发送成功', $message, 'message');
 
     }
-    public  static  function disconnect($fd, $server){
+
-        return  true;
+    /**
+     * 客服主动退出
+     * @param $fd  客户端标识
+     * @param $data  请求数据
+     */
+    public static function kefuClose($fd, $data, $server)
+    {
+
+    }
+
+    public static function disconnect($fd, $server)
+    {
+        $uid = self::$online[$fd];
+        if (strstr($uid, "KF_") !== false) { //客服退出
+            //修改状态
+            KefuLogic::setKefuOnlineStatus(ltrim($uid, 'KF_'), 0, 0);
+            unset(self::$online[$fd], self::$kefu[$uid]);
+
+        } else {//游客退出
+            //更新状态
+            Visitor::setOnline($uid, 0);
+            //更新队列状态
+            QueueLogic::setReceptionStatus($uid, 2, 0);
+            //更新服务状态
+            VisitorService::setEndTimeEndId($uid);
+            //通知客服游客下线
+            $message['visitor_id'] = $uid;
+            $kufu_fd = self::$kefu[self::$visitor[$fd]['bind_kefu_code']]['fd'];
+            $resut = self::reposon((int)$kufu_fd, 200, '游客下线', $message, 'diffClose');
+            $server->push($resut['fd'], $resut['data']);
+            if (isset(self::$online[$fd])) unset(self::$online[$fd]);
+            if (isset(self::$visitor[$fd])) unset(self::$visitor[$fd]);
+        }
+        return true;
     }
 
     public static function reposon($fd, $code = 200, $msg = "操作成功", $data = '', $cmd = '')

extend/Logic/QueueLogic.php

@@ -29,14 +29,19 @@ class QueueLogic
         }
     }
 
-    public static function findFuwuNumByKefuCode($kefu_code)
-    {
-        return Db::name('visitor_queue')->where('reception_status', 1)->count();
-    }
-
     public static function updateQueueByCusomerID($visitor_id, $update)
     {
         return Db::name('visitor_queue')->where('visitor_id', $visitor_id)->update($update);
     }
 
+    public  static  function  getQueueing($kefu_code){
+        return Db::name('visitor_queue')->where('kefu_code',$kefu_code)->where('reception_status', 1)->select();
+    }
+    public  static  function  updateQueueingkefuClientid($kefu_code,$fd){
+        return Db::name('visitor_queue')->where('kefu_code',$kefu_code)->where('reception_status', 1)->update(['kefu_client_id'=>$fd]);
+    }
+    public  static  function  setReceptionStatus($visitor_id,$status,$fd=0){
+        return Db::name('visitor_queue')->where('visitor_id',$visitor_id)->update(['client_id'=>$fd,'reception_status'=>$status]);
+    }
+
 }

extend/Logic/Visitor.php

@@ -38,5 +38,10 @@ class Visitor
         return  $info;
 
     }
+    public  static  function  setOnline($visitor_id,$status,$fd=0){
+        $update['online_status'] =$status;
+        $update['client_id'] =$fd;
+        return  Db::name('visitor')->where('visitor_id', $visitor_id)->update($update);
+    }
 
 }

extend/Logic/VisitorService.php

@@ -33,5 +33,19 @@ class VisitorService
         return  Db::name('visitor_service_log')->insertGetId($data);
     }
 
+    public  static  function  setEndTimeEndId($visitor_id){
+        //获取最新的记录
+        $info= Db::name('visitor_service_log')->where('visitor_id',$visitor_id)->order('start_date desc')->find();
+        if($info){
+            return  Db::name('visitor_service_log')->where('vsid',$info['vsid'])->update([
+                'end_date'=>date('Y-m-d H:i:s'),
+                'connect_stauts'=>2,
+            ]);
+        }else{
+            return  true;
+        }
+
+    }
+
 
 }

public/static/common/dist/js/examples.js

@@ -1,4 +1,7 @@
 var kefu_code = 'KF_' + code;
+var kefu_name= name;
+var kefu_avatar =avatar;
+
 $(function () {
     var kefu = {
         Message: {
@@ -85,6 +88,11 @@ $(function () {
                 }
 
             },
+            setOnlineL:function(){
+                $('#visitor_avatar').html(' ');
+                $('#visitor_info h5').text(' ');
+                $('#visitor_info i').text(' ');
+            },
             getfirstChatLog: function () {
                 var show = $('.layout .content .chat .chat-body  .show');
                 if (show.length > 0) {
@@ -132,6 +140,18 @@ $(function () {
                         }
                     }
                 });
+            },
+            getChat: function (message,vid,vname,vavatar) {
+                var data = {
+                    from_id: kefu_code,
+                    from_name: kefu_name,
+                    from_avatar: kefu_avatar,
+                    to_id: vid,
+                    to_name: vname,
+                    to_avatar: vavatar,
+                    message: message
+                };
+                return data;
             }
         }
     };
@@ -166,14 +186,37 @@ $(function () {
 
     function onMessage(evt) {
         var obj = JSON.parse(evt.data);
+        console.log(obj);
         if (obj.cmd == "chatMessage") {
-            console.log(obj.data);
-            //  kefu.Message.addLog(obj.data,'',0);
             kefu.Message.toMeLog(obj.data);
         } else if (obj.cmd == "kefu_online") {
             $('#chats').find('.status').text('在线');
             //获取当前会话
             kefu.Message.getQueue()
+        }else  if(obj.cmd == "userUpper"){
+          //用户上线
+            kefu.Message.getQueue();
+        }else  if(obj.cmd == "diffClose"){
+            $('.layout .content .sidebar-group #chats  #facing li').each(function () {
+                  if($(this).attr('data-id') == obj.data.visitor_id){
+                      var nextli=$(this).next();
+                      $(this).remove();
+                      if(nextli.length>0){
+                          nextli.addClass('open-chat');
+                          nextli.find('figure').addClass('avatar-state-success');
+                          kefu.Message.getChatLog(nextli.attr('data-id'),kefu_code)
+                      }else {
+                          $('.layout .content .chat .chat-body  .messages').html('');
+                          kefu.Message.setOnlineL();
+                      }
+                  }
+            });
+        }else  if(obj.cmd == "message"){
+            if (obj.code == 200) {
+                kefu.Message.addLog(obj.data, 'outgoing-message', 0);
+            } else if (obj.code == 201) {
+                kefu.Message.addLog(obj.data, 'outgoing-message', 1);
+            }
         }
 
     }
@@ -190,7 +233,8 @@ $(function () {
         if (!content) {
             return false;
         }
-        msg.cmd = 'message';
+        console.log($('.layout .content .sidebar-group #chats  #facing .open-chat'));
+
         msg.data = content;
         console.log(msg)
         websocket.send(JSON.stringify(msg));
@@ -204,10 +248,19 @@ $(function () {
         var input = $(this).find('input[type=text]');
         var message = input.val();
         message = $.trim(message);
+        var li=$('.layout .content .sidebar-group #chats  #facing .open-chat');
+        if(li.length ==0 ){
+            input.focus();
+            return false;
+        }
+        var vid=li.attr('data-id');
+        var vname=li.find('h5').text();
+        var vavatar =li.find('img').attr('src');
+
         if (message) {
             var msg = {}
             msg.cmd = 'message';
-            msg.data = kefu.Message.getChat(message);
+            msg.data = kefu.Message.getChat(message,vid,vname,vavatar);
             websocket.send(JSON.stringify(msg));
 
             input.val('');
@@ -218,19 +271,19 @@ $(function () {
 
     $(document).on('click', '.layout .navigation .nav-group li ', function (e) {
         e.preventDefault();
-
+              var obj= $(this).find('a');
-             if($(this).find('a').hasClass('queue')){
+             if(obj.hasClass('queue')){
+                 $('.layout .content .chat .chat-body  .messages').html('');
                   kefu.Message.getQueue()
-             }else if($(this).find('a').hasClass('notifiy_badge')){
+             }else if(obj.hasClass('notifiy_badge')){
+                 $('.layout .content .chat .chat-body  .messages').html('');
                  kefu.Message.getQueue(2)
+             }else  if(obj.hasClass('logout')){
+                window.location.href="/index/login/logout";
              }
              return true;
     });
 
-
-
-
-
     $(document).on('click', '.layout .content .sidebar-group .sidebar .list-group-item', function () {
         if (jQuery.browser.mobile) {
             $(this).closest('.sidebar-group').removeClass('mobile-open');
@@ -272,6 +325,29 @@ $(function () {
 
         }
     });
+    var userAgent = navigator.userAgent; //取得浏览器的userAgent字符串
+    var isOpera = userAgent.indexOf("Opera") > -1; //判断是否Opera浏览器
+    var isIE = userAgent.indexOf("compatible") > -1 && userAgent.indexOf("MSIE") > -1 && !isOpera; //判断是否IE浏览器
+    var isIE11 = userAgent.indexOf("rv:11.0") > -1; //判断是否是IE11浏览器
+    var isEdge = userAgent.indexOf("Edge") > -1 && !isIE; //判断是否IE的Edge浏览器
+    if(!isIE && !isEdge && !isIE11) {//兼容chrome和firefox
+        var _beforeUnload_time = 0, _gap_time = 0;
+        var is_fireFox = navigator.userAgent.indexOf("Firefox") > -1;//是否是火狐浏览器
+        window.onunload = function () {
+            _gap_time = new Date().getTime() - _beforeUnload_time;
+            if (_gap_time <= 5) {
+                //执行浏览器关闭你所要做的事情比如登出
+                $.post('logout.do');
+            } else {//浏览器刷新
+            }
+        }
+        window.onbeforeunload = function () {
+            _beforeUnload_time = new Date().getTime();
+            if (is_fireFox) {//火狐关闭执行
+                //执行浏览器关闭你所要做的事情比如登出
+                $.post('logout.do');
+            }
+        };
 
-
+    }
-});
+    });

public/static/common/dist/js/user.js

@@ -95,7 +95,7 @@ $(function () {
                                 }
                             } else if (item.log == 'kefu') {
                                 if (item.send_status == 1) {
-                                    user.Message.add(item);
+                                    user.Message.add(item,'',0);
                                 }
                             }
                         });
@@ -136,6 +136,7 @@ $(function () {
 
     function onMessage(evt) {
         var obj = JSON.parse(evt.data);
+        console.log(obj);
         //上线成功 连接客服
         if (obj.cmd == 'online') {
             var msg = {};
@@ -156,16 +157,17 @@ $(function () {
                 alert('客服已下线')
             }
 
-        } else if (obj.cmd = "message") {
+        } else if (obj.cmd == "message") {
             if (obj.code == 200) {
                 user.Message.add(obj.data, 'outgoing-message', 0);
             } else if (obj.code == 201) {
                 user.Message.add(obj.data, 'outgoing-message', 1);
             }
-
             return true;
         } else if (obj.cmd = "chatMessage") {
-            //接收客服发送toMe的消息
+            if (obj.code == 200) {
+                user.Message.add(obj.data, '', 0);
+            }
         }
 
     }